2013 Corporate Responsibility Report
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2013 CORPORATE RESPONSIBILITY REPORT ENVIRONMENTAL SUSTAINABILITY COMMUNITIES & GIVING PEOPLE & CULTURE ETHICS & COMPLIANCE GOVERNANCE HEALTH & SAFETY CONTENTS CLICK BELOW TO JUMP TO EACH SECTION STAKEHOLDER LETTER Dear Stakeholder, CBRE’s preeminent position in commercial real estate services and investment reflects the strength of our service line and geographic footprint and the ability of our people to work together to deliver superior outcomes for our clients. Equally important to our success Equally important to our success – today and tomorrow – is a culture of service, excellence and – today and tomorrow – is a responsible business practices. culture of service, excellence and In 2013, CBRE made notable progress in corporate responsibility, responsible business practices. including: • We were one of just 50 companies – and the only firm in our sector – to merit inclusion in Carbon Disclosure Project’s Climate Disclosure Leadership Index (CDLI). • We were named a 2014 World’s Most Ethical Company® by the Ethisphere Institute in recognition of our cultural commitments to ethical leadership and corporate behavior. • Our people around the world increased their charitable giving through the company by more than 19% to $8 million. 3 • Our new downtown Los Angeles global headquarters was the first office facility in the world to receive a Delos WELL® certification, reflecting our commitment to a healthy, productive work environment. • Our record of workplace safety garnered 29 awards from the Royal Society of Prevention of Accidents. These achievements, and others detailed in this report, would not be possible without the dedicated focus of our 44,000 employees around the world. They are the reason CBRE remains the industry leader for client service and responsible business practices. Bob Sulentic President & Chief Executive Officer ABOUT ABOUT CBRE GROUP, INC. CBRE Group, Inc. (NYSE:CBG), a 132,300 appraisal and valuation OPERATIONAL STRUCTURE Fortune 500 and S&P 500 company assignments in 2013, and our proj- CBRE Group, Inc. is a holding headquartered in Los Angeles, is the ect management contract value was company that conducts all of its oper- world’s largest commercial real estate $28.9 billion. Our global invest- ations through its indirect subsidiaries services and investment firm (in terms ment management subsidiary, CBRE and affiliated offices in more than 62 of 2013 revenue). The Company has Global Investors, had $89.1 billion countries. We report our operations approximately 44,000 employees of assets under management as of through five business segments: (excluding affiliates), and serves real December 31, 2013, and our devel- estate owners, investors and occupi- opment services subsidiary, Trammell The Americas is our largest segment ers through approximately 350 offices Crow Company, had $4.9 billion of of operations and provides a compre- (excluding affiliates) worldwide. CBRE development property in process. hensive range of services throughout offers strategic advice and execu- the United States and in the largest tion for property sales and leasing; CBRE made 11 acquisitions during metropolitan regions in Canada as corporate services; property, facilities 2013. Most notably, we acquired well as key markets in Latin Amer- and project management; mortgage U.K.-based Norland Managed ica. Services are provided through banking; appraisal and valuation; Services Ltd, a leader in commer- mostly wholly owned operations but development services; investment cial building technical engineering also independent affiliated offices. As management; and research and services. This acquisition allows us of December 31, 2013, our Ameri- consulting. Except where indicated all to self-perform these services for our cas segment had more than 24,175 4 financial figures are in U.S. currency. occupier clients in the EMEA region, employees and accounted for 63% of CBRE Group, Inc. is incorporated in and adds substantial expertise in the our 2013 revenue. Delaware in the United States. The rapidly growing critical environments company’s Class A common stock market. In addition, during the year, Our Europe, Middle East and Africa is traded on the New York Stock we completed 10 in-fill acquisitions (EMEA) segment operates in 40 Exchange under the symbol “CBG.” that complemented our service offer- countries with our largest operations ing or reinforced existing strengths. located in France, Germany, Italy, the In 2013, CBRE advised clients on Netherlands, Russia, Spain and the 72,775 property sales and lease As previously reported, CBRE’s posi- United Kingdom. As of December 31, transactions valued at more than tion as the world’s largest commercial 2013, within EMEA, we had more $223 billion. As of December 31, real estate services and investment than 10,250 employees. Our EMEA 2013, we managed 3.5 billion firm has occurred through organic segment accounted for 17% of our square feet of commercial properties growth and a series of strategic 2013 revenue. and corporate facilities around the acquisitions. With our company foot- world (including property managed print well-established in every market Our Asia Pacific segment operates by our affiliate offices). Commercial in which we choose to do business, in 13 countries. Our principal oper- mortgage loan originations, includ- CBRE is building infrastructure to ations in Asia are located in China, ing loan sale advisory, totaled $26.9 support a truly world-class operation. Hong Kong, India, Japan, Singapore billion; and loan servicing, includ- and South Korea. The Pacific oper- Aside from what is noted above, there ations include Australia and New ing loans serviced by GEMSA—a were no other significant changes to joint venture between CBRE Capital Zealand. As of December 31, 2013, the size, structure or ownership of Asia Pacific had more than 8,300 Markets and GE Capital Real Estate— CBRE Group, Inc. during the report- totaled $133.9 billion. We completed employees and accounted for 12% of ing period. our 2013 revenue. Operations in our Global Invest- pendent framework for reporting on are addressed across multiple pages ment Management segment are sustainability issues. For this year’s and/or sections. conducted through our indirect wholly report, we used the G3.1 Guidelines. owned subsidiary CBRE Global Inves- Our process for determining mate- All data presented in our report is tors, LLC, which we also refer to as riality was conducted by our global supported by documentation, inter- CBRE Global Investors. As of Decem- Corporate Responsibility committee, nal systems and information from ber 31, 2013, Global Investment comprised of practice leaders and external organizations. Management had more than 1,000 subject matter experts for each of our Our goal is to produce a compre- employees and accounted for 7% of six topics and two subsidiaries, as hensive report on all of our global our 2013 revenue. well as senior company executives, operations and we work diligently and vetted with key stakeholders. Our indirect wholly owned subsidi- toward that each year. While our In our materiality assessment, we report reflects that the majority of ary Trammell Crow Company and objectively identified those GRI Perfor- certain of its subsidiaries provide our operations are in the U.S., each mance Indicators that are relevant section also contains global perspec- Development Services, primarily to our business as a services firm; in the United States, to users of and tive. While some of CBRE’s growth report topics are not prioritized within has been organic, most of the compa- investors in commercial real estate, the report, as we consider all topics as well as for its own account. As of ny’s growth over the past decade is equally important. The Corporate attributed to the more than 60 acqui- December 31, 2013, Development Responsibility committee also reviews Services had more than 185 employ- sitions completed in that timeframe. and refines stakeholders annually. These acquisitions allow us to build ees and accounted for 1% of our We define our stakeholders in the 2013 revenue. our global service delivery platform following categories: shareholders, and solidify our industry-leading clients, employees and their fami- Please refer to the CBRE Group, market position. However, growth lies and communities, CBRE Board Inc. 2013 Annual Report for more through acquisitions also means of Directors, CBRE affiliates and information about CBRE and our there are multiple programs and 5 joint-ventures, suppliers and vendors, operations. systems that track our corporate data. commercial real estate services and One of our key priorities has been ABOUT THIS REPORT investment industry organizations, planning, designing and building the regulating bodies, advocacy and This report provides an overview of systems and structures that will glob- activist groups, governmental orga- the social, economic and environ- ally integrate vital corporate data. In nizations and regulating bodies, mental impacts of CBRE globally 2013, we finalized the implementa- NGOs and competitors. All of these in 2013. This is our seventh annual tion of our global finance platform, processes are conducted via regular Corporate Responsibility report, with and made significant progress in the strategy meetings during the report- the most recent previous report deployment of our global HR plat- ing timeframe. Since we are a U.N. (our 2012 Corporate Responsibility form. Once complete, these systems Global Compact (UNGC) partici- report) published