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Transit Productivity Evaluation FY 2017

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Transit Productivity Evaluation FY 2017 Transit Productivity Evaluation FY 2017 Fresno Area Express/Handy Ride Clovis Stageline/Roundup Fresno County Rural Transit Agency Consolidated Transportation Service Agency January, 2018 Fresno Council of Governments 2035 Tulare Street, Suite 201 Fresno, CA 93721 559-233-4148 www.fresnocog.org The preparation of this report has been financed in part through a grant from the U.S. Department of Transportation, the Federal Transit Administration, and in part through local funds from the Fresno Council of Governments -i- FY 2017 TRANSIT PRODUCTIVITY EVALUATION TABLE OF CONTENTS INTRODUCTION ............................................................................................................................................... vi Overview of Fresno County Public Transportation Systems ................................................................................ vi SECTION I FRESNO AREA EXPRESS/HANDY RIDE I. SUMMARY DESCRIPTION OF SERVICES ....................................................................................... I-2 II. SIGNIFICANT SERVICE CHANGES OR ACTIVITIES ..................................................................... I-2 New Fixed-Route Services and Minor Service Modifications ................................................................ I-2 Exterior Advertising ................................................................................................................................ I-2 Bike N’Bus Program ............................................................................................................................... I-3 Wheelchair Lift Deployments ................................................................................................................. I-3 Support Services .................................................................................................................................... I-3 Administration ........................................................................................................................................ I-3 Planning .................................................................................................................................................. I-4 Operations ............................................................................................................................................... I-4 Maintenance ............................................................................................................................................ I-5 Public Information and Community Outreach ........................................................................................ I-5 Capital Projects ........................................................................................................................................ I-6 III. TRIENNIAL PERFORMANCE AUDIT RECOMMENDATIONS (FY2012) ...................................... I-7 A. Michael Baker International (State - TDA Required Audit) ............................................................... I-8 B. Calyptus Consulting Group, Inc. (Federal - FTA Required Audit) ..................................................... I-9 IV. FOLLOW-UP ON FY2016 PRODUCTIVITY EVALUATION RECOMMENDATIONS ................. I-15 V. HIGHLIGHTS OF PRODUCTIVITY DATA Fresno Area Express .............................................................................................................................. I-16 Handy Ride Division ............................................................................................................................. I-17 VI. FRESNO AREA EXPRESS/HANDY RIDE: FY2016 PRODUCTIVITY COMMITTEE RECOMMENDATIONS ............................................................................................. I-18 SECTION II CLOVIS TRANSIT, STAGELINE, AND ROUNDUP I. SUMMARY DESCRIPTION OF SERVICES ...................................................................................... II-1 II. SIGNIFICANT SERVICE CHANGES OR ACTIVITIES .................................................................... II-1 Service .................................................................................................................................................... II-2 Planning ................................................................................................................................................. II-3 Marketing ................................................................................................................................................. II- III. FOLLOW-UP ON TRIENNIAL PERFORMANCE AUDIT (FY2010 TO FY2012) RECOMMENDATIONS ...................................................................................................................... II-5 IV. FOLLOW-UP ON FY2017 PRODUCTIVITY EVALUATION RECOMMENDATIONS ................. II-6 V. HIGHLIGHTS OF PRODUCTIVITY DATA ....................................................................................... II-8 Clovis Stageline .................................................................................................................................... II-8 Clovis Roundup ..................................................................................................................................... II-8 - ii - SECTION III FRESNO COUNTY RURAL TRANSIT AGENCY I. SUMMARY DESCRIPTION OF SERVICES ..................................................................................... III-2 II. SYSTEM SERVICE AND ADMINISTRATIVE CHANGES ............................................................ III-4 FCRTA Service Modifications for FY2017 .......................................................................................... III-4 Marketing of Transit Services ............................................................................................................... III-8 Mobility Training Program ................................................................................................................... III-8 FCRTA Technology Upgrades ............................................................................................................. III-8 Ridership by Senior Citizens ................................................................................................................ III-9 Management and Organization ............................................................................................................. III-9 Accessible Services in Compliance with the ADA and Subsequent Implementation Regulations ...... III-9 Responsibilities and Mandates under the Clean Air Act of 1990, the San Joaquin Valley Basin Air Quality Plan, and the Council of Fresno County Government’s Transportation Control Measures (TCM) Plan and Congestion Management Plan (CMP) .................................................................................. III-10 Driver Training ................................................................................................................................... III-11 Vehicle Maintenance ........................................................................................................................... III-12 III. TRIENNIAL PERFORMANCE AUDIT RECOMMENDATIONS FY2007 TO FY2009................ III-13 IV. FOLLOW-UP ON FY2016 PRODUCTIVITY COMMITTEE RECOMMENDATIONS ................ III-15 V. HIGHLIGHTS OF PRODUCTIVITY DATA .................................................................................... III-15 Overall System .................................................................................................................................... III-15 Clarifications ....................................................................................................................................... III-16 Subsystem Comments ......................................................................................................................... III-17 VI. FCRTA: FY2017 PRODUCTIVITY COMMITTEE RECOMMENDATIONS ................................ III-24 SECTION IV CONSOLIDATED TRANSPORTATION SERVICES AGENCY FOR THE FRESNO METROPOLITAN AREA AND RURAL FRESNO COUNTY I. BACKGROUND .................................................................................................................................. IV-2 II. SUMMARY DESCRIPTION OF SERVICES ..................................................................................... IV-2 III. ANNUAL AND TRIENNIAL REVIEW PROCESS ........................................................................... IV-7 IV. SIGNIFICANT SERVICE/ADMINISTRATIVE CHANGES ............................................................. IV-7 Passenger Transportation ...................................................................................................................... IV-7 Meal Delivery Transportation .............................................................................................................. IV-8 Vehicle Maintenance ............................................................................................................................ IV-8 Administrative Structure ...................................................................................................................... IV-8 V. OVERALL CTSA SERVICES ............................................................................................................. IV-9 Vehicle Maintenance ............................................................................................................................ IV-9 CNG Maintenance .............................................................................................................................
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