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Competing on the World Stage Sustainably

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Competing on the World Stage Sustainably Minor International Public Company Limited Public Company Minor International COMPETINGCHANGE ON THE WORLD STAGE SUSTAINABLY: Minor International Public Company Limited รายงานการพัฒนาอยางยั่งยืน 99 Berli Jucker House, 16th Floor, Soi Rubia, Sukhumvit 42 Rd., Bangkok 10110, Thailand Tel.: +66 (0) 2365 7500 Fax: +66 (0) 2365 7799 Report 2019 Sustainability บริษัท ไมเนอร อินเตอรเนชั่นแนล จํากัด (มหาชน) เลขที่ 99 อาคารเบอรลี่ยุคเกอร ชั้น 16 ซอยรูเบีย ถนนสุขุมวิท 42 กรุงเทพฯ 10110 โทรศัพท: +66 (0) 2365 7500 โทรสาร: +66 (0) 2365 7799 www.minor.com 2562 2019 Sustainability Report รายงานการพัฒนาอยางยั่งยืน 2562 CONTENTS สารบัญ 1 6 12 14 About Minor Message from Chairman Sustainability Sustainability International & Chief Sustainability Goals and Highlights 2019 เกี่ยวกับไมเนอร์ Officer Performance 2019 จุดเด่นด้าน อินเตอร์เนชั่นแนล รายงานจากประธาน เป้าหมายด้าน การพัฒนาอย่างยั่งยืน กรรมการและประธาน การพัฒนาอย่างยั่งยืน ในปี 2562 เจ้าหน้าที่ฝ่ายพัฒนา และผลการด�าเนินงาน เพื่อความยั่งยืน ในปี 2562 16 18 20 42 Minor Minor Sustainability People Sustainable Value Chain Approach Development Value Chain ห่วงโซ่คุณค่า หลักการพัฒนา การพัฒนา ห่วงโซ่คุณค่า ของไมเนอร์ อย่างยั่งยืน ทรัพยากรมนุษย์ ที่ยั่งยืน ของไมเนอร์ 66 84 94 100 Planet Good Shared Value About Protection Governance Creation This Report การปกป้อง ธรรมาภิบาล การสร้างคุณค่าร่วม เกี่ยวกับ สิ่งแวดล้อม รายงานฉบับนี้ 102 122 Sustainabilty memberships Performance and certifications Data 2019 สมาชิก ผลการด�าเนินงาน และประกาศนียบัตร ด้านการพัฒนา อย่างยั่งยืน ปี 2562 GRI Content Index* รายงานการพัฒนาอย่างยั่งยืน 2562: GRI Content Index* เกี่ยวกับไมเนอรABOUT อินเตอรเนชั่นแนล MINOR INTERNATIONAL Minor International Pcl. (‘Minor’) is a global company focused on three core businesses: hospitality, restaurants and lifestyle brands distribution, operating in 65 markets across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, North and South America. Minor is a hotel owner, operator, and investor with a portfolio of 535 hotels and serviced suites. Minor is also one of Asia’s largest restaurant companies with 2,377 outlets system-wide. In Thailand, Minor is one of the largest distributors of lifestyle brands and contract manufacturer with 485 points of sale, focusing primarily on fashion, home, and kitchenware. บริษัท ไมเนอร อินเตอรเนชั่นแนล จํากัด (มหาชน) รายงานการพัฒนาอยางยั่งยืน 2562 1 ไมเนอร โฮเทลส Hotels 535 properties Majority-owned 121 hotels Leased 230 hotels Joint-venture 25 hotels Purely Managed 100 hotels Management Letting Rights 59 properties Spa 58 spas Plaza & Entertainment 3 plazas 7 entertainment outlets Residential Development 6 properties 148 units Vacation Club 247 inventories 535 121 230 25 100 59 58 3 7 6 148 247 2 2019 Sustainability Report Minor International Public Company Limited ไมเนอร ฟูด Restaurant Outlets 2,377 outlets Equity 1,198 outlets Franchised 1,179 outlets Four Factories: Dairy, Cheese, Pecan Deluxe, Coffee Roaster 2,377 1,198 1,179 ไมเนอร ไลฟสไตล Retail Points of Sale 485 points of sale Contract Manufacturing 485 บริษัท ไมเนอร อินเตอรเนชั่นแนล จํากัด (มหาชน) รายงานการพัฒนาอยางยั่งยืน 2562 3 ฐานธุรกิจของไมเนอร อินเตอรเนชั่นแนล MinOR HOtElS MINOR INTERNATIONAL’S MinOR FOOD FOOTPRINT MinOR liFEStylE ฐานธุรกิจของไมเนอร อินเตอรเนชั่นแนล Revenue Baht Net Profit Baht 129,889Million 10,698Million >79,000Employees >50Brands Million>230 Customers Served DJSIMembership FTSE4GoodMembership MSCIRating of ESG AAA รายไดรวม 129,889 ลานบาท กําไรสุทธิ 10,698 ลานบาท พนักงานกวา 79,000 คน กวา 50 แบรนด ลูกคากวา 230 ลานราย สมาชิก DJSI สมาชิก FTSE4Good MSCI ESG Rating ระดับ AAA ASIA PACIFIC เอเชียแปซิฟก AuStRAliA CAMBODiA CHinA THE AMERICAS AFRICA inDiA อเมริกา แอฟริกา ARgEntinA BOtSwAnA inDOnESiA BRAzil EgyPt lAOS CAnADA EUROPE KEnyA MAlAySiA ยุโรป CHilE AnDORRA luxEMBOuRg lESOtHO MAlDiVES MIDDLE EAST COlOMBiA AuStRiA nEtHERlAnDS MAuRitiuS MyAnMAR ตะวันออกกลาง CuBA BElgiuM POlAnD MOzAMBiquE BAHRAin nEw zEAlAnD DOMiniCAn REPuBliC CzECH REPuBliC PORtugAl nAMiBiA KuwAit PAKiStAn ECuADOR FRAnCE ROMAniA SEyCHEllES lEBAnOn SingAPORE HAiti gERMAny SlOVAKiA SOutH AFRiCA OMAn SOutH KOREA MExiCO HungARy SPAin tAnzAniA qAtAR SRi lAnKA uRuguAy iRElAnD SwitzERlAnD tuniSiA SAuDi ARABiA tHAilAnD uSA itAly uK zAMBiA uAE ViEtnAM 4 2019 Sustainability Report Minor International Public Company Limited บริษัท ไมเนอร อินเตอรเนชั่นแนล จํากัด (มหาชน) รายงานการพัฒนาอยางยั่งยืน 2562 5 MESSAGE FROM CHAIRMAN & รายงานจากประธานกรรมการและประธานเจาหนาที่ฝายพัฒนาเพื่อความยั่งยืนCHIEF SUSTAINABILITY OFFICER As Minor International continues Our sustainability strategic to excel on its path as a global direction – with the focus on people company, we have also embarked development, sustainable value on a path of change, one that will chain, environmental protection, strengthen our ability to compete good corporate governance on the world stage, sustainably. and shared value creation – remains true during this time of transformation. william Ellwood John Scott Heinecke Heinecke Chairman Chief Sustainability Officer 6 2019 Sustainability Report Minor International Public Company Limited รายงานจากประธานกรรมการและประธานเจาหนาที่ฝายพัฒนาเพื่อความยั่งยืน As Minor International continues to excel on its path as a global company, we have also embarked on a path of change, one that will strengthen our ability to compete on the world stage, sustainably. In today’s fast-changing world, Minor International will foster a culture that embraces and encourages change, while maintaining high standard of good corporate governance and risk management, and ensuring the sustainability of our business and our multiple stakeholders. Our Sustainability Vision remains ‘to strengthen long-term capabilities and performance through sustainability’. This affirms that in the time that changes are inevitable, we have to constantly adapt and fulfill our obligation to grow and sustain our business, not just for the benefits of our shareholders and investors, but also to create positive impact for the economy, our people, our society and our planet. บริษัท ไมเนอร อินเตอรเนชั่นแนล จํากัด (มหาชน) รายงานการพัฒนาอยางยั่งยืน 2562 7 Message from Chairman & Chief Sustainability Officer Last year, Minor International Minor International relentlessly focuses good will among our team members and established its first set of eleven 5-year on People Development with our belief communities. On educational support, sustainability goals which addressed that people are our greatest assets. We we continue close collaborations with the material topics that are important to continue our efforts to develop our leaders vocational schools in Thailand. As a result, both Minor and our key stakeholders. and employees, invest in educational and 43% of students from our Minor Corporate This year we have added another career support for children, youth and University (MCU) program returned to 2 goals. The goals are aligned to our underprivileged community members, and work within Minor’s operations. As further sustainability strategy and we tracked promote a social responsibility mindset contribution of our experience in hospitality our annual performance against them. among our people and peers. Last year, industry, Minor Hotels announced the We will continue to monitor, develop Minor has empowered and supported over launch of the Asian Institute of Hospitality and refine our measurements to ensure 400,000 people through our various CSR Management (AIHM), in academic our sustainability efforts support Minor’s and people development initiatives. We association with Les Roches Global sustainable growth on the world stage. are proud to share that on our ‘Founder’s Hospitality Education. The hotel school, Our sustainability strategic direction – Day’, Minor’s group-wide annual day of set to open in 2020, aims to improve with the focus on people development, good deeds alone, the group contributed Thailand’s tertiary education and develop sustainable value chain, environmental over 17,000 volunteer hours and impacted employability and transferable skills. Our protection, good corporate governance over 10,000 beneficiaries. NH Hotel Group internal development programs are also and shared value creation – remains true also joined us for the first time on this event bearing fruits with many success stories during this time of transformation. with almost 1,000 volunteers and created attained from various programs. We promote Sustainable Value Chain by driving to ensure sustainable supply chain for our operations and establishing long-term partnerships with our partners to achieve mutual sustainable success. In line with our long-term goal, in 2019, 18% of Thailand local tier 1 food & packaging suppliers were assessed on sustainability risk. All of the identified high risk suppliers were audited and development plans identified within the year. We strive to source sustainably and locally where possible, and in 2019, 95% of our suppliers in Thailand and Europe are local. To achieve sustainable value chain, we also seek to empathize our customers’ needs and enrich our customers’ experience through end-to-end engagement, and by delivering the best products and services. We are cognizant of the customers’ growing demands towards health and wellness and have explored different product offerings such as plant-based proteins, cold-pressed juice, low sugar ice-cream, as well as establish partnerships
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