CONNECTING THE CHART flip MEMBER COMMUNITY

VISIONARY TRAINERS A GOOD DAY FOR HOPEFUL NEWS TRANSFORMING HOSPITALITY MAY 2020 #BetterTogetherCHART

171 New Members Join Through the Membership Access Program #BetterTogetherCHART

CHART members have always been a bastion of kindness in a competitive world. And the COVID-19 pandemic proved you to also be a pillar of strength in a crisis. Within days, you went from reacting to the crisis to creating new solutions that will reshape the world of learning.

Early in the crisis, your CHART Board decided to make the resources of CHART available to as many hospitality trainers as possible during the pandemic, and a new Membership Access Program was announced April 2, 2020. Since that time, we have welcomed 171 new members into the CHART community! New Member Webinar This new program provides members a pay-what-you-can renewal and free membership for new members. Wednesday, May 6, 2020 Our hope is that by helping our members stay in touch, and growing our connections with even more 1:00 pm EST hospitality trainers that need our trusted network, we will all come out of this better and stronger together.

After months of social engagement and technological immersion, workplace learners and business REGISTER leaders will have a higher expectation with regard to how they want to engage and learn.

Calling CHART Instructional Design Experts

In our effort to continuously improve our Hospitality Training Competencies materials, we are looking for CHART Instructional Design experts to collaborate on upcoming revisions to the program. We will be starting with the Instructional Design (ID) track, and we are actively considering creating an E-learning version of the ID track materials. Hospitality Training Competencies If you are interested in volunteering as a subject matter expert, please reach out to Jennifer CERTIFICATE PROGRAM Belk White at [email protected]. To develop these into E-learning courses, we will also need an expert in Articulate Storyline to create the final product. We will pay a stipend for this work. If you are interested, please reach out to Jennifer for details on the scope of work in order to prepare a bid for the project.

Do you have something to say? One of the biggest benefits of CHART membership is that it provides a platform for you to promote and share your knowledge, grow as a thought leader, and become recognized as an expert in your field. Writing an article for CHART’s Hospitality Training Magazine or a blog for the The New CHART Hospitality Training Magazine is Member Blog page on CHART.org are wonderful ways to reach more than 4,000 hospitality industry professionals with your ideas. Just for You >>> Boston’s Innovative Virtual Regional CHART Regional Training Forum Training Forum (vRTF) Sixteen joined in as CHART partner Morreen Rukin of Creative Solutions co-presented with Brenda K. Reynolds, who is an acclaimed author and speaker. The topic of “’Now What?” to “Why Not?’” and achieving clarity in uncertain times resonated with all on the call. If you go to BrendaKReynolds.com, you can download the first chapter of her book. The virtual RTF closed with 30 minutes of Live Ask My Peers.

COVID-19 > FREE CHART Membership Access Program UPCOMING > Virtual Training Forums (VTFs) & Webinars Resources Page OPPORTUNITIES > Free Educational Courses at CHART.org > COVID-19 Resources & Links Details and registration > Financial Assistance & Support at chart.org – Trainer Development & Events

FREE Wednesday Webinars PresidenTalks #BetterTogetherCHART Now held EVERY month @ 1:00 PM EST Caring. It is one of CHART’s guiding principles, and has risen to the top of my priority list during these uncertain times. 2020 Dates As I write this, over 90% of my hotel team is furloughed, and I know May 13 June 10 many of you are in the same position. It is hard to find the right words of July 8 comfort and assurance. It is NOT hard to care. August 12 Serah Morrissey September 16 At our most recent (virtual) CHART Board meeting, we spent a lot of October 14 time discussing how we can best model and employ our core value of CARING. Our hearts were November 11 heavy as we listed member after member who had been placed on furlough or laid off, and how December 9 that would likely affect whether or not people would renew their CHART memberships. We wanted to remove any barriers to membership when this is the time people could benefit most from the FREE Regional Training networking and educational opportunities we provide. Forums (RTFs) The Membership Access Program was born from love and caring. For those new to CHART, Chicago: May 14 (will be held virtually) we are offering free membership through May 31, 2020. Current members who are due to renew Orlando: May 21 before July 31, 2020 are able to pay what they can. In less than a week, we have welcomed 88 Minneapolis: July 16 new members to our CHART family with open arms! In an immediate and impactful way, we put Minneapolis: October 15 CARING into action and showed up for our industry because it was the right thing to do, and we Chicago: October 22 had the power to make a difference.

FREE Virtual Training Forums We are all in control of how we show up for our families, our companies, and ourselves in times of (VTFs) crisis. Though we cannot control the circumstances around us, we can always choose how we respond. While I admire those who are learning a new language or taking up crochet, I do not want These newly formed roundtable any of us to feel pressure beyond survival and sanity each day. Whether you’re sheltering at home discussions deal with timely COVID-19 or going to work, please take time each day to check in with yourself. What can you control today? topics. The schedule is constantly How can you show yourself the grace and compassion you show to others? What new bit of joy updated, so please check online. can you discover amidst the chaos?

This is really hard stuff, but we can do hard things! It is what we were born to do! We are not in this Upcoming Conference industry to get rich or live on Easy Street…we do what we do because serving others is in our blood. Your CHART Board is here to serve and support each and every one of you as we navigate July 25-28, 2020 this new way of life, and we have never been more grateful for the support you give us in return. CHART 100 Hospitality Training Conference Always remember, we are #BetterTogetherCHART. Westin Michigan Avenue Chicago, IL Only Hope at CHART 99

Lisa Marovec Sr. Director of Marketing, CHART

I want to go back to Napa. Back to CHART 99, where the attendance was record-breaking, the energy was through the roof, the outlook nothing but and are climbing this wall together. optimistic, and where the term “COVID-19” While it is challenging these days, we can, was unknown. and will build a stronger industry as a result of this catastrophe. We can, and will If only we would have known then what we innovate new ways to develop people and know now, maybe we would have stopped improve performance. A renewed out in the courtyard just one more time and commitment to people will undoubtedly enjoyed face-to-face conversation with dear result. Our future may be uncertain, but you friends and colleagues. And we for sure can always count on the people of CHART. would not have taken a handshake and a YOU ARE ALL TRULY AMAZING. hug for granted! To those of you who have been furloughed And while Zoom meetings are fun, or laid off, our thoughts are with you. And, we can’t wait to see you in-person Now, careers feel fluid and families to those of you tasked with more upended. The crisis may have brought us responsibilities than ever, we know you are in the future, and give lots of to our knees, but together, we have risen doing the best you can. CHART hugs.

Napa Evaluation – First Time Attendee Comments

Our rock star FTA co-directors laid the groundwork for a fantastic FTA experience. Thank you Calvin Banks and Kelly McCutcheon!

Way more than I expected in the best way possible. I was expecting to be inspired but I got so much more than that. I feel like I am walking away with skills and plans. It is everything I didn’t know I needed. I feel like I just fit.

> I did not expect the level of talent from the keynote speakers. > I liked the ambassadors at the table to initiate the conversation. > More than what I expected. Networking invaluable. I would like to have been able to go to all of the breakouts but you have to make a choice. Really happy I chose the ID track. Chose it since it was what I am lacking the most. Brant’s keynote was amazing. > It has been a different conference experience. You go to other conferences and it feels like the same content as seen before. This is the first thing I have come to where I can see a path of how this will help me progress in my career. CHART 100: Chicago Conference Update Currently, we are hoping to move ahead with the CHART conference in Chicago, scheduled for July. We are watching to see how the current situation and recommendations evolve, and will consider postponing the conference if necessary, or adding virtual options to help ensure that as many hospitality trainers as possible can participate. Stay safe, everyone!

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Virtual Training Forums (VTFs) Make Their Debut

At the onset of the crisis, the VTFs provided a lifeline for many. Topics like Furloughs, Dining Room Closures, Cross-Training, and much more provided a forum for members to gather and share solutions and stories from the frontlines. View previous VTF notes on the COVID-19 Resources page.

Women of the Vine & Spirits Announces Complimentary Access Manyto these good people who referred Thanks CHART conference attendees at either the Albuquerque (2/19), Nashville In response to COVID-19, (7/19), or Napa (2/20) conferences: Women of the Vine & Spirits is providing complimentary access to Aaron Primeau Jessica Michele Lange -Conlon its community through Angela Gamble Wong Gabe Hosler June 15, 2020. Joleen Goronkin Angelina Sabatini Rachel Richal The organization, whose Ashley Giallonardo Juan Lopez Damian Hanft members include women and men from all sectors of the Chris Patterson Kathy Dispenza Mark Lyso alcohol beverage industry, is aiming to support those facing direct financial and lifestyle hardships such as sommeliers, Chris Titshaw Karen Ford Matt Kubarek bartenders, F&B managers, buyers, restaurant, and Kim Skolnick Matthew Brown Christine San Juan hospitality professionals. Colby Hutchinson Krista Krziyzek Matthew Steele David Lawyer Lael Garner-Weadock Nicole Lewis To sign up for complimentary access David Onderlinde Lauren Grindrod Renny Freet through June 15 visit . Debbie Parone Leann Farley Robert Stewart womenofthevine.com/covid19 Felicia White Lindsey Scott Clark Moon-Lenggenhager Additionally, Women of the Vine & Spirits encourages Jamie Weeks Shannon Scally Louis Basile anyone interested to apply for scholarships through its Heather Bailey Shane Mannix charitable arm, the Women of the Vine & Spirits Foundation, Marty Martin Heather Murray Shar Ingelmo 501(c)(3) to continue their educational, personal and Melissa Ellis Jamie Pearson Thea Loucks professional development in the alcohol beverage industry. Merrin Mueller Jessie Bray Teresa Papaleo The application deadline is June 30, 2020. To learn more Michelle Carlson about the various scholarship opportunities including WSET, Jason Lyon Tracy White Mike Hackney Continuing Education, Professional & Leadership Jennifer Belk-White Valerie Wilcher Development, Master Sommelier and more, visit the Foundation page at womenofthevine.com/foundation. New & Returning CHART Members // September 1, 2019 through April 10, 2020

Brandi Abercrombie, OKC Thunder Eileen Foley, PR Management- Olivia Mendoza, Blaze Pizza Ashley Williams, Your Pie Franchising Jacqueline Abtahi, Franchise Alex Motes, Westgate Resorts Jennifer Wilzbacher, OTG Management Amanda Adams, Purdue Dining Jennifer Foltz, Sheetz Melinda Muharemovic, Radisson Blu Georgina Zirbes, & Catering Derek Fournier, Sonesta Hotels Minneapolis Al Aiona-Aka, Kikka Sushi Daniel Franey, Gretchen Murry, Best Western Addendum since April 10 Sarah Allard, Perkins Restaurant Cari Freeman, Waba Grill Franchise Logan Nadolson, Twin Management Anne Aguilar, San Manuel Casino and Bakery Corporation Jeni Nortz, Northern Quest Resort & Casino May Al Doseri, Kandima Resort Maldives Robert Allison, Taco John's Arianah Fresques, Twenty Four Amber Novak, Taco John's International, Inc. Nury Alers, Loews Hotels at International, Inc. Seven Hotels Randy Olson, American Universal Orlando Javier Araya, MasterCorp Nicole Frisella, Frisella's Roastery Corporation Angela Alford, US Air Force Lodging Tori Arden, Universal Orlando Resort Gwen Fuller, Seminole Hard Rock Tara O'Neill, Fresh Kitchen Elayne Brick, Sellersville Inn, Inc Deborah Ascenzo, G6 Hospitality Support Services (Ciccio Restaurant Group) Robert Bryant, A&W Jose Ayala, Blaze Pizza Pamela Funk, FOCUS Christopher Osgood, CHT, Inspire Brands Felecia Burrows, Sandals Royal Bahamian Sandra Banks, Local Favorite Kyndra Gamache, Northern Quest Tina Ovsepyan, Zankou Chicken Elizabeth Castaneda, Loews Hotels at Restaurants Resort & Casino Anson Owens, Good Times Restaurants Universal Orlando Katie Barongan, Clyde's Angelica Gamble-Wong, Harrahs Luke Parks, Landry's Kristina Coffman, RB American Restaurant Group Resort Southern Brandon Payne, Bad Daddy's Burger Bar Beth Crowley, 99 Restaurant and Pub Colleen Bayne, RB American Group Dan Garteiz, Cracker Barrel Old Country Store Emily Pflugi, Bad Daddy's Burger Bar Kristie Dains, Andy's Frozen Custard Cristina Beaudoin, Modern Josie Podesto Soto, Trump International Restaurant Concepts Ashley Giallongardo, Boston Pizza Emelio Daugherty, Orange Leaf Beach Resort Frozen Yogurt Erica Beggan, Lazy Dog Donna Giarratana, Think Group Milcy Polanco, Westgate Resorts Restaurant & Bar Jason Glasscock, Lee County LaTonya DeBruce, Atlanta Hawks Wendy Popkin, ORLA Education Foundation Shannon Beyak, Boston Pizza Visitor & Convention Bureau Juan Dove, Slim Chickens Tasha Portis, Church's Chicken Cathy Blake, The Boiling Crab Lisa Golden, MasterCorp, Inc Katie Duncan, Gourmet Burgers Iina Potter, Millennium Hotels and Resorts Eric Boenig, Wingstop Rachel Grant, The Greene Turtle Tyler Durham, Tavistock Bouran Qaddumi, Church's Chicken Restaurant Collection Gentry Boles, Blackberry Farm Lauren Haggard, Wingstop Felix Quinones, Harrah’s Resort Ramesh Dussoye, Lux Resorts Kyle Booth, Condado Tacos Christine Harnois, Southern California Richard Fletcher, Cola Boyer, Northern Quest Virginia Regensberg, Best Western Resort & Casino Jamie Haydel, DBMC Restaurants- Karen Fray, AISG, Inc-US Navy Contractor Walk-On's Sports Bistreaux Nicholas Rodriguez, Flatbread Company Nate Breen, Pizza Ranch R.L. Garcia, SM Hotels and Erica Hedlund, Taco John's Heidi Ross, Applebee's Conventions Corp. Luis Briseno, Harrahs Resort International, Inc. Southern California Dana Ruckman, 1978 Tonya Garvin, BPR Properties John Henderson, Sheetz Jared Brown, Slim Chickens Claudia Ruiz, Outback Rachel Gehrke, Slim Chickens Restaurants Christine Hernandez, Russell Brown, International Chris Ruiz, CHT, Erin Hardy, Giordano's Dairy Queen Jim Hicks, Nathan's Famous, Inc. Antonio Salgado, Blaze Pizza Louis Harfouche, San Manuel Band of Meaghan Buntin, Ballard Brands Liz Higgins, Harrahs Resort Neal Schenker, The Greene Turtle Mission Indians Southern California Loren Burns, Caribe Royale Resort Micki Schlechting, Nandos USA Eboni Harris, US Air Force Lodging Katie Hintz, OTG Management Donna Calvano, Kristina Schneider, DTOWN Bar & Grill Shawna Harvey, Nothing Bundt Cakes Amy Hohimer, Cracker Barrel Jordan Carson, Fassler Hall Kassi Schulz, Virginia Tech Dining Services Joshua Hayworth, HL Food Service, LLC Stacy Hollingsworth, G6 Hospitality Little Rock Maria Serrato, Del Taco Krishawna Henderson, Checkers/Rally's Lisa Holloway, Roti Restaurants William Carton, Grand Geneva Melody Shaff, CLC Restaurants Brian Henry, Orange Leaf Corporate Resort & Spa Joshua Johnson, Inspire Brands Kathie Shaw, Taco Time NW Sara Henry, Rock Steady Kitchen Brandon Cluff, CHT, Kayla Johnson, Morrissey Hospitality Amanda Simmons, Sheetz Samantha Klecyngier, Giordano's Buffalo Wild Wings Alec Karakolis, Buffalo Wild Wings Susie Sittner, Blackberry Farm Melissa Lanouette, Best Western Michael Correll, Bad Daddy's Helena Kehagias-Reed, Caroline Skinner, Tupelo Honey Hospitality Toni Lindner, Best Western Hotels & Resorts Burger Bar Good Times Restaurants Melissa Lombardo, Conrad New York Shannon Cox, Applebee's Kell Sloan, Westmont Hospitality Group Theresa Keller, Hotel Bennett Midtown Joseph Crouch, Dairy Queen Paula Soderberg, Morrissey Hospitality Lindsay Kennedy, Hershey Sarah McDuff, Food Concepts International Eduardo Cruz, Blaze Pizza Entertainment & Resorts Kerri Stallard, The Cheesecake Factory Jennifer Miland, Taco Time Lisa Cyphert, Sheetz Stephanie Ketron, Westgate Resorts Krystena Sterling, Walt Disney World Barry Orbach, Xperience Restaurant Group Kenneth Davis, Del Frisco's Grille Kellie Kulina, Hershey Kate Stiteler, Sonesta Hotels Theresa Papaleo, Checker's & Rally's Monica Dawson, Jag's Entertainment and Resorts Calvin Stokesbary, Jean Petridis, Loews Hotels and Seafood Tracy Labat, Zankou Chicken Naomi Stonerock, IHG Crowne Plaza Amy Phillips, Golden Corral Sherry DeLong, Morrissey Hospitality Ryan LaBossiere, Flatbread Company Columbus-Downtown Jocelyn Pangan Robaro, Vakkaru Maldives Jen Dismukes, Captain D's Michael LaFlamme, Harrahs Resort Dina Taher, InTown Suites Mario Rodriguez, Michael Ditrich, Captain D's Southern California Paul Therens, Buffalo Wild Wings Timothy Sager, A&W Restaurants, Inc. Diane Duffey, Best Western Nyal Micah Laird, Universal Matt Thomas, Bricktown Brewery Orlando Resort Shannon Scally, Oregano's Pizza Bistro Rick Eckhardt, Taco John's Cheryl Thompson, Habit Burger Grill International, Inc. Robin Lameyer, Best Western Julie Thompson, Habit Burger Grill Raymond Schweiger, Cracker Barrel Charles Ehler, Torchy's Tacos Stephanie Lauridsen, Jack in the Box Sommer Throgmorton, Fassler Hall Kristen Shields Brandy Eltzroth, Wings Etc. Emily Lauritson, Ryman Shannon Tooker, OTG Management Nate Slichter Hospitality Properties Corporation Jason Trojacek, 7-Eleven Ben Snow, Loews Hotels Sandra Lavold, Evolution Hospitality Michelle Emmons, Red Roof Kathy Twedt, Bubba Gump Shrimp Co. Adam Spangler, The Cheesecake Factory James Ledbetter, Galardi Group- Brent Engel, Steak 'n Shake Buddy Uncapher, Captain D's Daran Steele, US Air Force Lodging John Erdman, Northgate Resorts Kelly Vaccaro, Kerbey Lane Café Keith Strew, Uncle Julio's Raymond Lee, Westgate Resorts Jessica Esteves, Mizner Country Club Carol Vajanyi, Golden Corral Olga Syutkina, North Island, Ashton Lewis, Flatbread Company A Luxury Collection Tiffany Evans, Global Antonella Vega Ortiz, Westgate Resorts Franchise Group Kelly Licciardi, OTG Management Jay Timothy, RB American Group Ron Wade, Inspire Brands Diane Fahrenkrug, Chick-fil-A Juan Lopez, Blaze Pizza Xina Togba, FOCUS Brands Kori Walker, Captain D's Sharon Fincke DGeorge, M Crowd Teal Lopez, Grill Concepts Ena Torres, Rosen Hotels Brittany Watson, Krystal Michelle Findlay, Sheraton Thea Loucks, Northern Quest Brianne Wolley, Tavistock Lisa Welch, Makeready Vistana Villages Resort & Casino Restaurant Collection Inga Wendelin, TFE Hotels Beth Fink, Le Pain Quotididen Yvette Ly, west~bourne Diana Yelder, US Air Force Lodging Rachel Wheeler, Wingstop Bakery and Restaurant Steven McGuiness, The Habit Nidal Zmily, CEC Entertainment Inc. Madeline Flynn, Gregory Mello, Matthew Williams, Arby's