Ruby Country Medical Group HATHERLEIGH STRATTON SHEBBEAR HOLSWORTHY
A guide to our services
Opening hours: Monday to Friday 8.30am to 6pm
Telephone Stratton: 01288 352133 Holsworthy, Shebbear & Hatherleigh: 01409 253692
Evenings and weekends: 111
This practice is within the NEW Devon and Kernow Commissioning Groups areas
May 2019
Ruby Country Medical Group Catchment Area
Stratton Holsworthy, Shebbear & Hatherleigh
For more accurate confirmation of whether you are in our catchment areas please either call Stratton Surgery on 01288 352133 or, for Holsworthy, Shebbear & Hatherleigh patients, please either call 01409 253692 or use the catchment checker tool on the website home page. Hatherleigh branch is now in the old Nat West bank in Hatherleigh.
Newly Registered Patients
All new patients complete a health history questionnaire, care record consent decision form and are offered a health check on registration. ID is required to register.
Welcome
Ruby Country Medical Group registration forms available serves Holsworthy, Stratton, from reception. Shebbear and Hatherleigh as well as its surrounding villages. Training Practice Our team includes nine GPs, two Nurse Practitioners, five One of our branches is a practice nurses, four health training practice therefore we care assistants and two have both medical students phlebotomists as well as our and junior doctors working in practice manager and the group. You will be advised administrative support and when there is a student or reception staff. junior doctor and asked if you wish to consult with them or We are responsible for have them observe your advising patients on leading a consultation with your GP. healthy lifestyle as well as caring for the sick. We hope that you will accommodate our students We offer full general practice and junior doctors as gaining services and run specialist experience in general practice clinics as indicated in this is a vital part of their training. brochure. There are also on- site dispensing services at each branch.
At Ruby Country Medical Group, we aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important that you know who you are speaking to, so our patient services and admin staff all wear a name badge and identify themselves on the telephone.
If you live in our practice area and would like to register with us, please complete one of our
make sure you have a strong Appointments signal. Please also make sure that your contact details are To ensure the highest levels of kept up—to-date. continuity of care you will be offered appointments with your IMPROVED ACCESS regular doctor for anything From April 2019 we are other than emergencies. offering pre-bookable evening appointments at Holsworthy on Our appointments are mainly Tuesdays and Thursdays (6- pre-booked which can be 8pm), and alternate Saturdays booked up to six weeks in (9-12.30). advance. Ring our main numbers on 01409 253692 You can help us by: (Holsworthy, Shebbear and Letting us know if more than Hatherleigh) or 01288 352133 one person in the family needs (Stratton) to book an to be seen. Each patient is appointment. required to have a separate appointment. If you require an emergency Telling us if you want appointment you will be someone to accompany you offered an appointment with during an examination. The the EMERGENCY TEAM, practice nurses can provide a either by telephone or at the chaperone service. A private surgery. room is available should you Should you wish to see a need privacy while awaiting doctor other than your regular your appointment or to discuss doctor for a specific problem, any matters with the practice. please state this at the time of Being on time for your booking. appointment Letting us know if you need We offer early morning to cancel your appointment appointments at our Calling for a home visit or Holsworthy branch for patients urgent appointment before who cannot attend the practice 10:30am during normal working hours. Telephone appointments are Ringing for the results of available with both doctors and tests after 1pm. Remember nurses. He or she will ring you that the results can only be at the appointed time on the given to the patient concerned telephone number you have unless a written, formal given. If you are using a consent to share information is mobile telephone, please in place.
Doctors’ Surgery Days
Our doctors hold surgeries on different days throughout the week. A full list of each doctor’s working days is available at reception. This may change from time to time. Out of Hours
Home Visits Devon Doctors and Kernow Health offer patients Our doctors typically see six registered with our practices patients in the practice in an emergency GP service the time it takes to do a when our practice is closed. single home visit. For this For urgent advice and reason, we ask our patients treatment, call 111. to come to the practice if at all possible. However, we can visit you at home if your Early Morning Appts condition means you cannot attend at the Medical Early morning appointments Centre. Please ring before start at 7.40am for those 10:30am to arrange a visit patients who cannot attend and let us know if your the practice in normal condition is urgent. working hours.
Follow us on Twitter @HolsworthyMC1 and also on Facebook under Ruby Country Medical Group
The Doctors Dr David Lee (m) Our GPs are currently shared MB, ChB across three sites: Holsworthy, Leicester, Registered 1997. Hatherleigh and Stratton. You will Re-joined 2018. be advised of your named GP once you have registered. Dr Andrew Moss (m) Dr Alex Brown (f) MB, BS, DRCOG, MRCGP, BMBS, MRCGP, DRCOG, DTMH, Registered 1983. DFSRH. Joined 1991. Nottingham, Registered 2004. Joined 2012. Dr Sarah Partridge (f) MB, BS, MRCGP, DRCOG Dr Andy Brown MBE (m) Registered 1997. BM, BCh, MA, MA, MRCGP, Joined 2012. MFSEM (UK), Dip Occ Med, Dip
STI. Oxford, Registered 1997. Dr Theresa Pestridge (f) Joined 2015. MB, BS London. Registered 2003. Dr Mark Eggleton (m) Joined 2018. BM Southampton. Registered 1993. Joined 2018. Dr Robert Shaw (m) MB, ChB Dr Gretel Green-Armytage (f) Leicester, Registered 1992. MB, ChB, DCH, Dip Paeds, Joined 1997. DRCOG Leicester, Registered 1992 Dr Diana Stone (f) Joined 1997. MRCP, MRCGP Nottingham, Registered 1992. Dr Cate Hall (f) Joined 2010. BSc, MB, ChB, MRCGP, DRCOG Birmingham, Registered 2009 Dr Rosalind Wardle (f) Joined 2016. MB, ChB, MRCGP, DCH, Dip Ther, DRCOG Dr Michelle Higgs (f) Bristol, Registered 1985. BM, BS Joined 1990. Nottingham. Registered 2007 Joined 2018. Dr Sean Whitaker (m) MBChB, DRCOG, MRCGP Dr Davinder Kandola (f) Birmingham, Registered 2011. MB, ChB Joined 2018. Dundee, Registered 2006. Joined 2018.
Nurse Practitioners Our Nursing Team
Our Nurse Practitioners are Our highly qualified practice part of our Emergency Team nurses deal with a range of offering appointments for conditions and health patients with medical problems concerns. that have come on suddenly. Teresa North-Lewis, Jane Claire Gough RGN, BSc Hons Wason, Bridget Chisholm in Community Nursing, Nurse Sarah Westley-Thomas, Prescribers, Diploma in Adult Nelly Chirimuuta and Carol Nursing, Masters in Ball are experienced Nurse Parkinson’s disease Practitioners, senior nurses management. Claire is our who are able to prescribe Senior Nurse and is a part of medications. Jane works out in the management team at the the community. practice.
Clinical Pharmacist HOLSWORTHY
We are delighted to have a Hannah Daniel RGN, Dip Prof full-time clinical pharmacist on Studies in Nursing. staff. John Green is a highly Kathryn Shadrick RGN qualified pharmacist who can Jenny Ley RGN advise about medications. Carol Clarke RGN, Dip in Paramedics Adult Nursing.
Working out in the community HATHERLEIGH we have 3 first responders, Lotten Jernqvist (an Di Goodhead RGN Emergency Care Practitioner), along with Dave Thomas and STRATTON Jess Marsh who are both Debbie Bryant RGN paramedics Ann Stevens RGN Joanne Crocker RGN Nicky Treneman RGN Judy Stevens is also on our Stratton nursing team as a Minor Illness nurse, working on the Emergency Team at Stratton.
Health Care Assistants after the receptions and answer phones. Their job is Our nursing team is supported very demanding, especially across all three sites by Health during busy periods, so please Care Assistants: be patient.
Jackie Moores, Michelle ZERO TOLERANCE POLICY Williamson, Alison Lynn and Caroline Higgins. The practice considers They can take blood, check aggressive behaviour to be blood pressure, test urine and any personal, abusive and/or undertake simple dressing and aggressive comment, cursing removal of sutures. Our HCAs and/or swearing, physical provide our NHS Health contact and/or aggressive Checks and Carers’ Medicals. gestures.
Phlebotomists The practice will request removal of any patient from the
Mandy Mitchell Michelle practice list who is aggressive Axford, Jean Vooght, Maggie or abusive towards a doctor, Davies and Tom Douglas member of staff, other take bloods and check blood patients, or who damages pressures. property. All instances of actual physical abuse on any member of staff, Practice by a patient or their relatives management will be reported to the police as an assault. Our Practice Management team, Jane Wells, Sara Davey and Marion Wonnacott will be able to help you with any problems you may have with the way our practice is run.
Patient Services
Caroline Boundy oversees our Patient Services at all sites as well as the Secretarial, Clinical Administration and Prescription teams. Our Patient Services team look
Complaints You may also wish to contact ICAS, the Independent We aim to give a friendly and Complaint Advocacy Service, professional service to all our who can offer you independent patients. However, if you have advice and support with your any concerns about any complaint on 0300 456 2370. aspect of our service, please let us know. Speak to whoever NHS England can be you feel most comfortable with contacted at: – your GP, our management NHS England team or our reception staff will PO Box 16738 be happy to help. In the Redditch majority of cases, concerns B97 9PT. can be resolved quite easily. by email to: [email protected] If you wish to make a verbal by telephone: 0300 311 22 33. complaint, we will try to resolve the complaint immediately; if More information is also you write to us we will available on the NHS Choices acknowledge your letter within website link: 48 hours and you will normally have a considered response http://www.nhs.uk/nhsen within 10 working days. gland/complaints-and- feedback/pages/nhs- At the reception there are complaints.aspx leaflets containing our complaints policy and procedures for making a complaint.
Alternatively if you live in Devon you can make a complaint directly to the Patient Advice and Complaints Team (PACT) at: County Hall, Topsham Road Exeter. Tel: 0300 123 16725.
Clinics DIABETES Led by our nursing team, this clinic offers advice and general We run a range of clinics. For health check-ups to patients an appointment or further diagnosed with diabetes. details, please call 01409 253692 for Holsworthy or EAR CARE 01288 352133 for Stratton Ear treatments, other than micro-suction, are available. ASTHMA Please ring to be advised. Asthma sufferers can attend this clinic for advice and support from our nurses who specialise in asthma care.
CHRONIC OBSTRUCTIVE PULMONARY DISEASE (COPD) Led by our nursing team, this clinic provides advice, support and health monitoring for GENERAL NURSING patients diagnosed with a Our nurses are available from respiratory disease. 8.30 onwards Monday to Friday (earlier on some days). CHILDHOOD IMMUNISATION MINOR INJURIES Babies are invited to attend Our Stratton branch is situated this clinic to receive their next door to Stratton Hospital childhood immunisations. where a MI Unit operates a 24/7 service. At Holsworthy CORONARY HEART our practice nurses treat minor injuries that have occurred in DISEASE (CHD) the last 48 hours throughout CHD sufferers can attend this the working week during clinic for advice, support and normal opening hours. health monitoring from our nurses who specialise in CHD care. MINOR SURGERY Minor operations and steroid injections to joints can be done in our treatment rooms. Please discuss this with your doctor
who can then make the TRAVEL appropriate appointment Advice and immunisations are arrangements. available for those travelling to other countries. CONSENT We are unable to offer travel Should you require a minor appointments within four operation at the practice you weeks of travel therefore we will be asked to sign a suggest that you attend consent form, the form will MASTA Travel (Plymouth) provide details about the clinic if you are travelling procedure and the within the next four weeks. associated risks. The doctor who will undertake the WELL WOMAN procedure will discuss the This nurse-led clinic covers all contents of the form with aspects of women's health, you before you sign. including weight management, BP checks, instruction on NEW PATIENT CHECKS breast examinations, and If you have recently registered cervical smears. with the practice, you may be asked to book in for a new EMERGENCY TEAM patient check to establish on- If you have a medical problem going medication and carry on that comes on suddenly and any referrals you may have in needs seeing on an urgent place at a previous practice. basis, we will offer you an This will be done by either your appointment on the new GP or our Clinical EMERGENCY TEAM which is Pharmacist, John Green. available every weekday. Our EMERGENCY TEAM is made STOPPING SMOKING up of GPs and Nurse Offering advice and support to Practitioners, all of whom are patients trying to give up able to prescribe. Patients are smoking. asked to give very brief details about why they need to be STROKE seen on booking, so they can This clinic is run by health care be seen by the most team, who in liaison with the appropriate member of staff. district nursing team and GPs, Patients who feel unable to provide support and health give details when booking will monitoring for those patients be offered a call back from a who have suffered a stroke. member of the team first so
the condition can be triaged language, you can choose to accordingly. Because of the use a confidential translation nature of urgent conditions, service. our team may, on occasion, run slightly late. Patients who book in should always be prepared to wait.
Accident and Emergency 999 Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999.
Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment. Your nearest A&E departments are at North Devon District Hospital, Derriford District Hospital, Royal Devon & Exeter District Hospital or the Royal Cornwall Hospital Treliske.
NHS 111 NHS 111 offers free expert health information and advice 24-hours a day on 111. For deaf people and those hard of hearing, a telephone service is available on 0845 606 4647. If English is not your preferred
receive it after two working Prescriptions days and will take additional time to provide the medication Holsworthy Medical Centre prescribed. has an on-site pharmacy where patients can have Please indicate your preferred their prescription dispensed. pharmacy for collection when There is also a pharmacy in making the request. the town square. Online Access Repeat prescriptions You can also request These may be obtained by: prescriptions, check brief (a) ordering it online medical details and book (once you are appointments on our website at: registered for online www.rubycountrymedical services) group.co.uk (b) sending your Please contact your registered request by email. surgery to create your unique (c) taking your username and password to computer form into access these areas of the the surgery website. (d) sending it by post (e) taking it to your Other health care preferred chemisy services Email address:- D-CCG.HolsworthyMC- Primary care services not [email protected] for available at our practice are provided by Devon NEW CCG, Holsworthy patients. Telephone (01769 575100) or prescriptions.stratton North Devon Healthcare Trust @nhs.net for Stratton (01271 322577). Cornwall patients. services are provided by NHS For all routine requests your Kernow (01726 627800). prescription will be available for you to pick up after 2 working days. If you request your prescription be sent straight to a pharmacy they will
Equal Opportunities requirements of the Equality Act 2010
The Practice will: Patients with ensure that all visitors are particular needs treated with dignity and respect promote equality of opportunity between men Our surgeries are accessible and women to patients using a wheelchair. not tolerate any We also have parking spaces discrimination or perceived outside the practices which are discrimination against, or reserved for patients harassment of, any visitor displaying a disabled sticker. for reason of age, sex, gender, marital status, For patients with hearing pregnancy, disability, race, problems, we have a hearing ethnicity, sexual orientation, loop in the reception and main religion or belief waiting room, and also a portable hearing loop available provide the same treatment from reception. Please and services (including the remember to adjust your ability to register with the hearing aid. Practice) to any visitor
irrespective of age, sex, For any other needs, you or marital status, pregnancy, your carer should request for race, ethnicity, disability, help at our main reception sexual orientation, religion desk, and we will endeavour to or belief meet your need as
appropriate. The practice actively promotes and supports the ethos and the
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff, premises or other patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.
Patient confidentiality
We respect your right to privacy and keep all your health information secure and confidential. It is important that the NHS keeps accurate and up-to- date records about your Infection Control health and treatment so that those treating you can give At all out practices we take you the best possible advice Infection Control and and care. hygiene very seriously.
This information is only To ensure the highest available to those involved standards of cleanliness in your care and you should and hygiene we expect all never be asked for personal staff to comply with the medical information by infection control policies and anyone not involved in your procedures. These are care. updated annually.
You have a right to know Hand cleanser is available what information we hold for patient use. about you. If you would like to see your records, please If you have any concerns call us to arrange this. For regarding cleanliness or confidentiality we will need hygiene of either the you to have photo ID to practice or a staff member verify your identity before please do not hesitate to allowing access. contact the practice nursing or practice management team.
Patient Charter we aim to deliver our service in the manner outlined in our practice leaflet at all times Our commitments to you surgeries will normally start on time Patients have the right to: we expect patients to be change doctor if desired seen within twenty minutes of receive a health check on their appointment time, and joining the practice in the event of a delay (for receive emergency care in example when a doctor is hours from the practice called away on an receive appropriate drugs emergency), we will offer an and medicines explanation. be referred for specialist or second opinion if they and Your responsibilities the GP agrees view their medical records, to give courtesy to the subject to the Acts, subject to staff, it helps them to help the relevant Acts and to have you assistance to do this from the to attend appointments on Practice time or give the practice changes that affect patients adequate notice that you will be notified by means of wish to cancel. Someone the entrance hall notice else could use your board or individual leaflets appointment! urgent referrals will be made to book one appointment within one working day of the for each patient patient consultation to make every effort when when a doctor or nurse consulting the surgery to arranges for a test to be make best use of nursing taken, the patient will be and medical time - home informed how to obtain the visits should be medically result justifiable and not the Practice aims to dispatch requested for social any medical record required convenience. by NHS England within seven working days and when urgent that same day we respect our patients' privacy and confidentiality at all times.
Keeping Healthy Remember Keep the medicine chest in a secure, locked place out of As well as our practice, there reach of small children. are many other local NHS Always read the instructions services you can contact for and use the suggested dose health advice, information or Watch expiry dates – don’t treatment. Before you do, keep or use medicines past remember that you can treat their sell-by date many minor ailments such as Take all unwanted and out- colds, coughs and indigestion of-date medicines back to the by keeping a well-stocked pharmacy medicine cabinet at home. We suggest you keep the following: Your local pharmacist
Paracetamol and aspirin (children under 16 and some Your local pharmacist will be people with asthma should not able to give you free health take aspirin) advice at any time – you don’t need an appointment. Many Anti-diarrhoeal medicines pharmacies operate extended Rehydration mixture hours on a rota basis. Call Indigestion remedy (for NHS 111 for details or use the example, antacids) contact details for local Travel sickness tablets pharmacies at the back of this Sunscreen – SPF15 or booklet. higher Sunburn treatment (for example, calamine) Tweezers and sharp scissors A thermometer A selection of plasters, non- absorbent cotton wool, elastic bandages and dressings.
are both accessible Contacting us through 111
Stratton Medical Centre Hospital Road Useful Numbers Stratton Bude Hospitals Cornwall Holsworthy 01409 253424 EX23 9BP NDDH 01271 322577 Tel: 01288 352133 Derriford 01752 202082
Holsworthy Medical Stratton 01288 320100 Centre RD&E 01392 411611 Dobles Lane, Treliske 01872 250000
Holsworthy, Pharmacies EX22 6GH Boots (Hols) 01409 255295 Tel: 01409 253692 Lloyds 01409 253461 Hatherleigh Branch Boots Bude 01288 355098 The Old Nat West Bank Dudley Taylor 01288 255165 Bridge Street Belle Vue 01288 352000 Hatherleigh Hatherleigh has a dispensary EX20 3HZ Tel: 01409 253692 Midwives (Please use Holsworthy hub Holsworthy 01409 259650 for all queries and bookings) Stratton 01288 320131
Opening hours: Monday to District Nurses Friday 8.30am until 6pm. Holsworthy 01409 255134 Stratton 01288 320131 Evenings & Weekends Hatherleigh 01837 658005
For urgent advice or treatment Emergency Dentist Hub between 6.00pm and 8.00am 03330063300 NHS 111 – for free expert NHS health advice and Social Services information 24 hours a day 0845 1551 007 (calls charged at local rates). Or log onto Police 111 or 999 www.nhsdirect.nhs.uk ; or Barnstaple 01271 373101 The local Out of Hours Bideford 01237 476896 service provider Devon Bude 101 Doctors & Kernow Health Samaritans 0845 7909090
Holsworthy
Stratton Hatherleigh
Where to find us
Stratton Medical Centre Hospital Road Stratton Bude Cornwall EX23 9BP
Holsworthy Medical Centre Dobles Lane Holsworthy EX22 6GH
Hatherleigh Medical Centre The Old Nat West Bank Bridge Street Hatherleigh EX20 3HZ
www.rubycountrymedicalgroup.co.uk