A Guide to Our Services

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A Guide to Our Services Ruby Country Medical Group HATHERLEIGH STRATTON SHEBBEAR HOLSWORTHY A guide to our services Opening hours: Monday to Friday 8.30am to 6pm Telephone Stratton: 01288 352133 Holsworthy, Shebbear & Hatherleigh: 01409 253692 Evenings and weekends: 111 This practice is within the NEW Devon and Kernow Commissioning Groups areas May 2019 Ruby Country Medical Group Catchment Area Stratton Holsworthy, Shebbear & Hatherleigh For more accurate confirmation of whether you are in our catchment areas please either call Stratton Surgery on 01288 352133 or, for Holsworthy, Shebbear & Hatherleigh patients, please either call 01409 253692 or use the catchment checker tool on the website home page. Hatherleigh branch is now in the old Nat West bank in Hatherleigh. Newly Registered Patients All new patients complete a health history questionnaire, care record consent decision form and are offered a health check on registration. ID is required to register. Welcome Ruby Country Medical Group registration forms available serves Holsworthy, Stratton, from reception. Shebbear and Hatherleigh as well as its surrounding villages. Training Practice Our team includes nine GPs, two Nurse Practitioners, five One of our branches is a practice nurses, four health training practice therefore we care assistants and two have both medical students phlebotomists as well as our and junior doctors working in practice manager and the group. You will be advised administrative support and when there is a student or reception staff. junior doctor and asked if you wish to consult with them or We are responsible for have them observe your advising patients on leading a consultation with your GP. healthy lifestyle as well as caring for the sick. We hope that you will accommodate our students We offer full general practice and junior doctors as gaining services and run specialist experience in general practice clinics as indicated in this is a vital part of their training. brochure. There are also on- site dispensing services at each branch. At Ruby Country Medical Group, we aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important that you know who you are speaking to, so our patient services and admin staff all wear a name badge and identify themselves on the telephone. If you live in our practice area and would like to register with us, please complete one of our make sure you have a strong Appointments signal. Please also make sure that your contact details are To ensure the highest levels of kept up—to-date. continuity of care you will be offered appointments with your IMPROVED ACCESS regular doctor for anything From April 2019 we are other than emergencies. offering pre-bookable evening appointments at Holsworthy on Our appointments are mainly Tuesdays and Thursdays (6- pre-booked which can be 8pm), and alternate Saturdays booked up to six weeks in (9-12.30). advance. Ring our main numbers on 01409 253692 You can help us by: (Holsworthy, Shebbear and Letting us know if more than Hatherleigh) or 01288 352133 one person in the family needs (Stratton) to book an to be seen. Each patient is appointment. required to have a separate appointment. If you require an emergency Telling us if you want appointment you will be someone to accompany you offered an appointment with during an examination. The the EMERGENCY TEAM, practice nurses can provide a either by telephone or at the chaperone service. A private surgery. room is available should you Should you wish to see a need privacy while awaiting doctor other than your regular your appointment or to discuss doctor for a specific problem, any matters with the practice. please state this at the time of Being on time for your booking. appointment Letting us know if you need We offer early morning to cancel your appointment appointments at our Calling for a home visit or Holsworthy branch for patients urgent appointment before who cannot attend the practice 10:30am during normal working hours. Telephone appointments are Ringing for the results of available with both doctors and tests after 1pm. Remember nurses. He or she will ring you that the results can only be at the appointed time on the given to the patient concerned telephone number you have unless a written, formal given. If you are using a consent to share information is mobile telephone, please in place. Doctors’ Surgery Days Our doctors hold surgeries on different days throughout the week. A full list of each doctor’s working days is available at reception. This may change from time to time. Out of Hours Home Visits Devon Doctors and Kernow Health offer patients Our doctors typically see six registered with our practices patients in the practice in an emergency GP service the time it takes to do a when our practice is closed. single home visit. For this For urgent advice and reason, we ask our patients treatment, call 111. to come to the practice if at all possible. However, we can visit you at home if your Early Morning Appts condition means you cannot attend at the Medical Early morning appointments Centre. Please ring before start at 7.40am for those 10:30am to arrange a visit patients who cannot attend and let us know if your the practice in normal condition is urgent. working hours. Follow us on Twitter @HolsworthyMC1 and also on Facebook under Ruby Country Medical Group The Doctors Dr David Lee (m) Our GPs are currently shared MB, ChB across three sites: Holsworthy, Leicester, Registered 1997. Hatherleigh and Stratton. You will Re-joined 2018. be advised of your named GP once you have registered. Dr Andrew Moss (m) Dr Alex Brown (f) MB, BS, DRCOG, MRCGP, BMBS, MRCGP, DRCOG, DTMH, Registered 1983. DFSRH. Joined 1991. Nottingham, Registered 2004. Joined 2012. Dr Sarah Partridge (f) MB, BS, MRCGP, DRCOG Dr Andy Brown MBE (m) Registered 1997. BM, BCh, MA, MA, MRCGP, Joined 2012. MFSEM (UK), Dip Occ Med, Dip STI. Oxford, Registered 1997. Dr Theresa Pestridge (f) Joined 2015. MB, BS London. Registered 2003. Dr Mark Eggleton (m) Joined 2018. BM Southampton. Registered 1993. Joined 2018. Dr Robert Shaw (m) MB, ChB Dr Gretel Green-Armytage (f) Leicester, Registered 1992. MB, ChB, DCH, Dip Paeds, Joined 1997. DRCOG Leicester, Registered 1992 Dr Diana Stone (f) Joined 1997. MRCP, MRCGP Nottingham, Registered 1992. Dr Cate Hall (f) Joined 2010. BSc, MB, ChB, MRCGP, DRCOG Birmingham, Registered 2009 Dr Rosalind Wardle (f) Joined 2016. MB, ChB, MRCGP, DCH, Dip Ther, DRCOG Dr Michelle Higgs (f) Bristol, Registered 1985. BM, BS Joined 1990. Nottingham. Registered 2007 Joined 2018. Dr Sean Whitaker (m) MBChB, DRCOG, MRCGP Dr Davinder Kandola (f) Birmingham, Registered 2011. MB, ChB Joined 2018. Dundee, Registered 2006. Joined 2018. Nurse Practitioners Our Nursing Team Our Nurse Practitioners are Our highly qualified practice part of our Emergency Team nurses deal with a range of offering appointments for conditions and health patients with medical problems concerns. that have come on suddenly. Teresa North-Lewis, Jane Claire Gough RGN, BSc Hons Wason, Bridget Chisholm in Community Nursing, Nurse Sarah Westley-Thomas, Prescribers, Diploma in Adult Nelly Chirimuuta and Carol Nursing, Masters in Ball are experienced Nurse Parkinson’s disease Practitioners, senior nurses management. Claire is our who are able to prescribe Senior Nurse and is a part of medications. Jane works out in the management team at the the community. practice. Clinical Pharmacist HOLSWORTHY We are delighted to have a Hannah Daniel RGN, Dip Prof full-time clinical pharmacist on Studies in Nursing. staff. John Green is a highly Kathryn Shadrick RGN qualified pharmacist who can Jenny Ley RGN advise about medications. Carol Clarke RGN, Dip in Paramedics Adult Nursing. Working out in the community HATHERLEIGH we have 3 first responders, Lotten Jernqvist (an Di Goodhead RGN Emergency Care Practitioner), along with Dave Thomas and STRATTON Jess Marsh who are both Debbie Bryant RGN paramedics Ann Stevens RGN Joanne Crocker RGN Nicky Treneman RGN Judy Stevens is also on our Stratton nursing team as a Minor Illness nurse, working on the Emergency Team at Stratton. Health Care Assistants after the receptions and answer phones. Their job is Our nursing team is supported very demanding, especially across all three sites by Health during busy periods, so please Care Assistants: be patient. Jackie Moores, Michelle ZERO TOLERANCE POLICY Williamson, Alison Lynn and Caroline Higgins. The practice considers They can take blood, check aggressive behaviour to be blood pressure, test urine and any personal, abusive and/or undertake simple dressing and aggressive comment, cursing removal of sutures. Our HCAs and/or swearing, physical provide our NHS Health contact and/or aggressive Checks and Carers’ Medicals. gestures. Phlebotomists The practice will request removal of any patient from the Mandy Mitchell Michelle practice list who is aggressive Axford, Jean Vooght, Maggie or abusive towards a doctor, Davies and Tom Douglas member of staff, other take bloods and check blood patients, or who damages pressures. property. All instances of actual physical abuse on any member of staff, Practice by a patient or their relatives management will be reported to the police as an assault. Our Practice Management team, Jane Wells, Sara Davey and Marion Wonnacott will be able to help you with any problems you may have with the way our practice is run. Patient Services Caroline Boundy oversees our Patient Services at all sites as well as the Secretarial, Clinical Administration and Prescription teams. Our Patient Services team look Complaints You may also wish to contact ICAS, the Independent We aim to give a friendly and Complaint Advocacy Service, professional service to all our who can offer you independent patients. However, if you have advice and support with your any concerns about any complaint on 0300 456 2370.
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