Six Sigma Certification

ABOUT INTERPRO Interdisciplinary and Professional Programs SIX SIGMA (InterPro) develops and delivers programs and services that enable engineers, managers, and CERTIFICATION technical professionals to be more effective, productive, and competitive. InterPro extends Learn to Use Six Sigma to Improve and enhances the programs, capabilities, and Effi ciency, Customer Satisfaction, relationships of the faculty and affi liates of the and Your Bottom Line College of Engineering by offering graduate degree programs, distance learning, non-credit public short courses, professional certifi cation programs, and conferences.

Professional development short courses Graduate degree programs currently and certifi cation programs include: offered include: Toyota Kata Automotive Engineering online Lean-Six Sigma Certifi cation Design Science Lean Manufacturing Certifi cation Energy Systems Engineering online Lean Product Development Certifi cation Engineering Sustainable Systems Lean Offi ce Certifi cation Entrepreneurship Lean Healthcare Certifi cation Financial Engineering UNIVERSITY OF MICHIGAN COLLEGE OF ENGINEERING Lean Supply Chain for Healthcare Global Automotive and Manufacturing Certifi cation Engineering online Lean Supply Chain & Warehouse Integrated Microsystems Management Certifi cation Manufacturing Engineering online Lean Pharmaceutical Certifi cation Pharmaceutical Engineering SIX SIGMA FROM THE Michigan Human Factors Engineering Robotics and Autonomous Vehicles CHOOSE FROM ONLINE OR Short Course LEADERS AND BEST CLASSROOM OPTIONS online Indicates programs with an online delivery option. Emerging Automotive Technologies At the University of Michigan, you’re taught by Transactional Service/Operations Hybrid and Electric Vehicles Graduate Certifi cates of Advanced Studies Green Belt and Black Belt Online internationally respected industrial engineering Financial Management for Engineers in Engineering (CASE) are also available in Manufacturing Green Belt and Dynamics of Heavy Duty Trucks some of the programs. professors and research scientists. Programs are Black Belt Online

Academic Manufacturing Visit InterPro.engin.umich.edu available online with streaming video so that you Black Belt On Campus to learn more about InterPro programs. can take your classes whenever and wherever [email protected] Design for Six Sigma Green Belt (734) 647-7200 you choose. More than 10,000 students have and Black Belt Certifi cation Online been certifi ed through our programs. Lean-Six Sigma Green Belt Certifi cation CUSTOM PROGRAMS BROUGHT DIRECTLY TO YOU Any of our online Six Sigma Interdisciplinary and Professional Programs Scan here programs can be customized 2401 Plymouth Road, Suite A, Ann Arbor, MI 48105-2193 (734) 647-7200 | (734) 998-6127 (fax) to learn more and delivered at your site

The Regents of the University of Michigan The University of Michigan, as an equal opportunity/affi rmative action employer, Julia Donovan Darlow, Ann Arbor complies with all applicable federal and state laws regarding nondiscrimination and Laurence B. Deitch, Bingham Farms affi rmative action, including Title IX of the Education Amendments of 1972 and Section Denise Ilitch, Bingham Farms 504 of the Rehabilitation Act of 1973. The University of Michigan is committed to a Olivia P. Maynard, Goodrich policy of nondiscrimination and equal opportunity for all persons regardless of race, Andrea Fischer Newman, Ann Arbor sex, color, religion, creed, national origin or ancestry, age, marital status, sexual Andrew C. Richner, Grosse Pointe Park orientation, gender identity, gender expression, disability, or Vietnam-era veteran status S. Martin Taylor, Grosse Pointe Farms in employment, educational programs and activities, and admissions. Inquiries or Katherine E. White, Ann Arbor complaints may be addressed to the Senior Director for Institutional Equity and Title Mary Sue Coleman, (ex offi cio) IX/Section 504 Coordinator, Offi ce of Institutional Equity, 2072 Administrative Services Register Online Today: InterPro.engin.umich.edu/SixSigma

Building, Ann Arbor, Michigan 48109-1432, (734) 763-0235, TTY (734) 647-1388. © 2012 The Regents of the University Michigan 012312 For other University of Michigan information call (734) 764-1817. SixS Sigma is a comprehensive and ﬂ exible LEAN-SIX SIGMA systems for achieving, sustaining, and maximizing business success. It is driven by close understanding ofo customer needs and disciplined use of data analysis GREEN BELT toolst and techniques to reinvent business processes, tthus improving customer satisfaction and business CERTIFICATION performance. Tap into the Power of Lean-Six Sigma for Optimal Process Improvement

HOW TO CHOOSE AN ONLINE GREEN BELT CERTIFICATION SIX SIGMA PROGRAM Here are some things to keep in mind when LEARNING OBJECTIVES WHO SHOULD ATTEND evaluating online training The objective of the course is to improve your capability This program will benefi t a wide array of Green Belt courses lay the foundation for What is the reputation of the organization to effectively identify, frame, and solve problems for the professionals in both manufacturing and performance in a Six Sigma environment. offering the training? continuous improvement of quality, cost, and delivery/time. transactional areas interested in learning Much of this training is focused on how to How many past participants have been trained? At the completion of the course, participants will be able to: how to effectively combine Lean and Six apply Six Sigma tools and methodologies Is the program focused only on manufacturing Understand the power of the DMAIC problem solving process Sigma tools and techniques and apply them Green Belts meet a variety of needs within or does it include transactional service/operations Quantitatively assess the current state of a process in the DMAIC problem solving approach. examples? an organization-wide Six Sigma strategy, Effectively map a process using SIPOC, Process Mapping, often providing implementation support for Is a detailed syllabus available? Are students required to complete their own project? and Value Stream Mapping PROGRAM PREREQUISITES sub-tasks within a high-impact project. Is online support available to answer questions Apply basic graphical tools to identify mean and/or A basic understanding of statistical analysis Participants learn to apply Six Sigma tools throughout the training process? variation concerns methods is recommended including: and methodologies rather than acquiring What is the amount of interactivity of the training Identify and eliminate non-value added waste in business Basic Microsoft Excel Skills a deep understanding of the statistical relative to exercises, quizzes, and testing? processes Basic Statistics concepts behind them. Does the program prepare participants for the Apply quick improvement tools including 5S, American Society for Quality (ASQ) exam? Standardized Work, Visual Management, and Source $2,950* COVERS THE ENTIRE How user-friendly is the online interface? Inspection/Mistake Proofi ng FIVE-DAY PROGRAM Understand Little’s Law and its implications for improving BLACK BELT CERTIFICATION E-LEARNING BENEFITS Fee includes tuition, instructional materials, Self-paced learning process fl ow through improved work cell/process layout, QE Tools statistical analysis software, con- one-piece fl ow, pull systems, and process leveling Organizations typically utilize Black Belts to Students can structure course timing around tinental breakfast, lunch and a coffee break Apply Cause-Effect Diagrams and FMEA to identify address high-impact projects. Black Belt their schedule each day. Fee is payable in advance.* Upon and resolve process failure modes skills are frequently used by project team Review materials at your own pace registration, you will receive email confi rma- Lectures can be reviewed multiple times Apply basic stratifi cation analysis techniques and Pareto leaders. The focus is on developing a tion including directions to the program site Active learning (thinking and doing during a lecture) Drill Down Analysis to decompose process variation participant’s ability to effectively apply Six and recommended lodging. Instructor interaction (students ask instructor Install methods of control to sustain process Sigma techniques to solve actual problems questions via email) improvement activities that affect corporate performance in quality, HOW TO REGISTER Instructors answer material-related questions Manage a Rapid Process Improvement/Kaizen Event lead time, and cost in addition to customer- within one day or less Visit the Lean Six Sigma Green Belt driven problem resolution. Attention is given Video/audio fi les can be placed on corporate intranets website at InterPro.engin.umich.edu/ to using these tools and techniques through LeanSixSigmaGreenBelt, send an extensive case studies derived from the TECHNICAL REQUIREMENTS Get more information at: email to [email protected] or practical experience of the instructor. High-speed internet access, Windows Media Player, call (734) 647-7200. or Flash Player 10+. InterPro.engin.umich.edu/

LeanSixSigmaGreenBelt * Program fee at the time of brochure printing. Check our current program fee schedule at InterPro.engin.umich.edu/LeanSixSigmaGreenBelt. Fee subject to change. Pricing not valid for onsite or custom programs. ONLINE, Lecture Dynamic ANYTIME, Slides Table of ANYPLACE Contents SIX SIGMA PROGRAM DIRECTOR Lecture slides, a dynamic PAT HAMMETT, Ph.D., table of contents, and As the Director of live and online Six Sigma programs, Dr. Hammett has provided streaming video are part of education and training to more than 10,000 participants across a variety of the user experience in online industries. He is the lead developer of several widely acclaimed programs for distance education from healthcare, manufacturing, business processes, and other environments, as well InterPro. All lectures, exercises, and course materials as Design for Six Sigma, leading to certifi cation at the Green Belt and Black Belt levels. He also teaches several pivotal undergraduate and graduate courses as are online and students can Streaming interact with instructors. Video of part of the U-M Industrial Engineering, Manufacturing, and Interdisciplinary and Lecture Professional Engineering programs. DESIGN FOR SIX SIGMA ONLINE SIX SIGMA ONLINE CERTIFICATION Level 1 Green Belt and Level 2 Black Belt GREEN BELT CERTIFICATION PROGRAM OVERVIEW TWO SKILL LEVELS Transactional or Manufacturing Design for Six Sigma (DFSS) is an evolving Level 1, DFSS Green Belt, focuses on the core advanced practice that can be applied to concepts and methods of applying the IDDOV meth- all kinds of products, services, and system odology within new product development process. design to take process improvement to the next level. It is estimated that 70–80% of Level 2, DFSS Black Belt, explores more advanced PROGRAM MODULES quality problems originate in product defi - statistical analysis techniques in the areas of design TRANSACTIONAL of experiments, Taguchi methods, robustness, optimi- applies Six Sigma tools in a non-manufac- Each module consists of one to two hours of nition and design. One of the main themes online instruction, with an accompanying exercise. zation, and reliability analysis. turing context, showing how nearly all sys- of Design for Six Sigma (DFSS) is to move Exercises are a combination of multiple choice tems can benefi t by reducing variation and from reactive to predictive by designing and data analysis problem sets. (Microsoft Excel is quality into the product, instead of waiting PROGRAM PREREQUISITES improving process fl ow. Typical outcomes required to conduct analysis.) The examples used until production starts and then fi nding Level 1, basic Microsoft Excel skills and an under- can include improving customer satisfaction throughout the course are based on real world Six and attempting to fi x issues. In addition, standing of statistical analysis methods are recom- scores, reducing internal processing time, Sigma Green Belt-level projects. (Problem-solving DFSS can be an enabler for new product mended (e.g. Six Sigma Green Belt or equivalent). and service costs. tools and examples vary by course.) development. Learn more and register: 1. Six Sigma Overview Level 2, participants must have successfully InterPro.engin.umich.edu/ 2. DEFINE: Six Sigma Project WHO SHOULD ENROLL completed our DFSS Level 1 course. In addition, SixSigmaGreenBeltTranactional 3. Six Sigma DMAIC Problem Solving Model ® This course is aimed primarily at Product this course requires the usage of Minitab statistical 4. Process Mapping Designers, Manufacturing Engineers, and software (or equivalent) and includes more advanced MANUFACTURING 5. Voice of the Customer—Collecting Data Project Managers working in new product statistical analysis tools. Six Sigma Black Belt uses cases from the manufacturing 6. MEASURE: Current State of a Process development. To enroll in the DFSS Level (or equivalent) is recommended. industry to illustrate how to improve (Metrics: Yield, DPM, DPMO) 2 Course, we recommend participants quality, cost, and delivery by understanding 7. Creating Check Sheets 8. Pareto Analysis have applied statistical analysis training and applying Six Sigma principles. (e.g., Six Sigma Black Belt, Certifi ed 9. ANALYZE: Qualitative Process Analysis Identify/Define Design New System Optimize Validate Learn more and register: (5 Ms, P-Diagram) Quality Engineer, or equivalent). Design Scorecard/Desirability Index InterPro.engin.umich.edu/ 10. Cause-and-Effect Diagram SixSigmaGreenBeltManufacturing 11. Descriptive Statistics Voice of the Customer Product and Process PROGRAM FEES* House of Quality 12. Stratifi cation Analysis Validation Design for Six Sigma Level 1 13. Exploring Data Patterns: Frequency, Histogram F Design Neutral L Tolerance Analysis/ O Functional Requirements Allocation COURSE OVERVIEW Green Belt Online Program W 14. Measurement Systems Analysis

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O P Both courses are available online for conve- $2,300 which includes QE tools Innovation and 15. Process Capability Analysis W Creative Thinking Reliability Analysis N nient “anytime, anyplace” online learning. statistical analysis software R 16. Two Variable Analysis: Scatter Plot/Regression E Q Concept Selection U Conventional/ Participants are expected to complete the 17. Correlation Analysis Pugh Analysis IR Taguchi Experiments E 18. Customer Survey Analysis Design for Six Sigma Level 2 M 40-hour course and submit a project report

E N Transfer Function/P-Diagram 19. Statistical Process Control Overview Black Belt Online Program T within 180 days of starting. The course con- S ® 20. Throughput Analysis $2,000 without Minitab software Quality Function Deployment II sists of 22 modules with exercises, providing $2,890 with Minitab® software included a strong foundation that focuses on how to 21. Improve and Control Phase Design Solution DESIGN QUALITY IN ‘ROBUST CA apply Six Sigma tools and methodologies. 22. Applying Six Sigma Methodology—Case Study

Get more information at: InterPro.engin.umich.edu/DesignforSixSigmaGreenBelt InterPro.engin.umich.edu/DesignforSixSigmaBlackBelt The manufacturing version is available $2,300 covers either program in nine languages. Take the course in Dutch, including a copy of QE Tools statistical analysis software. HOW TO Visit the Design for Six Sigma website at English, French, German, Italian, Japanese, Mandarin, Spanish, and Swedish. QE Tools is a highly functional user- InterPro.engin.umich.edu/DesignforSixSigmaGreenBelt or REGISTER friendly Excel-based add-in tool InterPro.engin.umich.edu/DesignforSixSigmaBlackBelt, Professional certiﬁ cation CEUs designed for Six Sigma Green Belts. send an email to [email protected], or call (734) 647-7200. Upon successful completion, participants Students will use QE tools for a Six receive four Continuing Education Units. Sigma project. * Once the program has been accessed refunds will not be given. Cancellation requests made prior to accessing the program will be subject to a $250 administrative fee. All cancellation requests must be received in writing via [email protected]. Pricing not valid for onsite or custom programs. The Black Belt courses build on the procedures and statistical tools for the ONLINE AND ON CAMPUS measurement, analysis, improvement, and control SIX SIGMA BLACK BELT of processes taught in the foundational Green Belt- CERTIFICATION level courses. The program Transactional or Manufacturing focuses on common transactional measures, such as reducing internal processing time, improving customer satisfaction scores, and reducing service costs. Multiple case studies are used. Participants who develop their mindset and methodology to the Black Belt skill level will be equipped to bring valuable skills to the role of project or team leader. Transactional/Service and Manufacturing Black Belts are both available as an online non-academic credit course. The Manufacturing Black Belt is also available as a 3-credit academic course online or on campus at the University of Michigan.

ON CAMPUS OR ONLINE 3-CREDIT ONLINE BLACK BELT CERTIFICATION CERTIFICATION PROGRAM MODULES ACADEMIC COURSE PLUS (NO ACADEMIC CREDIT) 1. Course Introduction—Six Sigma Overview 20. Voice of the Customer Survey and BLACK BELT MANUFACTURING Participants like this option due to the fl exibility 2. DMAIC Problem Solving Process Survey Analysis CERTIFICATION of the e-learning format. Most participants spend 3. Minitab® Tutorial 21. Problem Solving Session Students must be admitted to the College of 140–160 hours viewing lectures and completing 4. Measuring the Current State of the Process 22. Multiple Regression/Stepwise Regression Engineering to register for MFG 461: Quality exercises. The industry-focused project is due (DPM, DPMO, Yield) 23. DOE—Principles of Design of Experiments Engineering Principles & Analysis, a three- within 360 days after the start of the program. 5. Basic Quality Tools 24. Problem Solving Session credit course. Unlike the no academic credit 6. Problem Solving Session 25. DOE—2k Factorial, General Linear Model 2012 Program Pricing 7. Assessing Process Stability—Variable 26. DOE—Full Factorial Designs—Interactions option, students are on a timetable to submit ® $5,600 without Minitab statistical software Control Charts 27. Problem Solving Session homework, take exams and quizzes, and $6,490 with Minitab® included complete projects. For more information 8. Statistical Process Control—Attributes 28. DOE—Taguchi Methods Charts/Special 29. Design for Six Sigma Concepts about admission, the academic calendar, and HOW TO REGISTER other topics, email [email protected] 9. Problem Solving Session 30. Problem Solving Session Visit our Six Sigma Black Belt websites or call (734) 647-7200. 10. Process Capability Analysis—Normal 31. Failure Mode and Effects Analysis at InterPro.engin.umich.edu/ 11. Process Capability—Non-normal Distributions 32. Design for Reliability SixSigmaBlackBeltTransactional 12. Problem Solving Session 33. Product Design Verifi cation Analysis Cost or InterPro.engin.umich.edu/ 13. Two Variable Analysis—Correlation Analysis 34. Problem Solving Session Online or on campus tuition (in-state or SixSigmaBlackBeltManufacturing. 14. Two Group Hypothesis Tests (F-tests, t-tests) 35. Tolerance Analysis out-of-state) plus $1,800 certifi cation fee. You may also send an email to 15. Problem Solving Session 36. Control Systems (ISO 9000, MBNQA, APQP) For more information about tuition, email [email protected], or call 16. Attribute Response (proportions/yield analysis) 37. Problem Solving Session [email protected] or call (734) 647-7200. (734) 647-7200. 17. One-Factor ANOVA—Robust Operating Windows 38. Six Sigma Application Examples/Summary 18. Problem Solving Session 19. Measurement System Analysis—Gage R&R Note: Problem-solving tools and examples vary by course.

PROFESSIONAL CERTIFICATION REQUIREMENTS PREREQUISITES Complete all Black Belt course modules, all test Achieve >80 percent cumulative average Participants should have working knowledge of: Basic Microsoft Excel (and/or statistical exercises, and required case assignment. from online exercises (multiple choice Descriptive statistics (mean, std. deviation, etc.) software) skills Complete a Black Belt project using DMAIC steps questions and short answers from solving Basic graphical analysis (scatter plot, All Black Belt participants are given online that is summarized in a fi ve to eight page report. The case studies). histogram, pareto) entry into the U-M Green Belt course for the project requires a letter of approval supporting the Final certifi cation is granted based on Basic linear regression/correlation (fi tting a line) purpose of reviewing lectures presented proposal from an industry sponsor and approval by a passing the fi nal certifi cation exam (50 Basic probability distribution fi tting (e.g., normal) at the basic level U-M faculty member, completion according to speci- questions online) with >80 percent and fi ed guidelines, preparation of the report, and a letter successful completion of the project. of acceptance from the industry sponsor supervisor attesting to the impact of the project. The Black Belt courses build on the procedures and statistical tools for the ONLINE AND ON CAMPUS measurement, analysis, improvement, and control SIX SIGMA BLACK BELT of processes taught in the foundational Green Belt- CERTIFICATION level courses. The program Transactional or Manufacturing focuses on common transactional measures, such as reducing internal processing time, improving customer satisfaction scores, and reducing service costs. Multiple case studies are used. Participants who develop their mindset and methodology to the Black Belt skill level will be equipped to bring valuable skills to the role of project or team leader. Transactional/Service and Manufacturing Black Belts are both available as an online non-academic credit course. The Manufacturing Black Belt is also available as a 3-credit academic course online or on campus at the University of Michigan.

PROFESSIONAL CERTIFICATION REQUIREMENTS PREREQUISITES Complete all Black Belt course modules, all test Achieve >80 percent cumulative average Participants should have working knowledge of: Basic Microsoft Excel (and/or statistical exercises, and required case assignment. from online exercises (multiple choice Descriptive statistics (mean, std. deviation, etc.) software) skills Complete a Black Belt project using DMAIC steps questions and short answers from solving Basic graphical analysis (scatter plot, All Black Belt participants are given online that is summarized in a fi ve to eight page report. The case studies). histogram, pareto) entry into the U-M Green Belt course for the project requires a letter of approval supporting the Final certifi cation is granted based on Basic linear regression/correlation (fi tting a line) purpose of reviewing lectures presented proposal from an industry sponsor and approval by a passing the fi nal certifi cation exam (50 Basic probability distribution fi tting (e.g., normal) at the basic level U-M faculty member, completion according to speci- questions online) with >80 percent and fi ed guidelines, preparation of the report, and a letter successful completion of the project. of acceptance from the industry sponsor supervisor attesting to the impact of the project. SixS Sigma is a comprehensive and fl exible LEAN-SIX SIGMA systems for achieving, sustaining, and maximizing business success. It is driven by close understanding ofo customer needs and disciplined use of data analysis GREEN BELT toolst and techniques to reinvent business processes, tthus improving customer satisfaction and business CERTIFICATION performance. Tap into the Power of Lean-Six Sigma for Optimal Process Improvement

D ABLE PROCESS’

Get more information at: InterPro.engin.umich.edu/DesignforSixSigmaGreenBelt InterPro.engin.umich.edu/DesignforSixSigmaBlackBelt The manufacturing version is available $2,300 covers either program in nine languages. Take the course in Dutch, including a copy of QE Tools statistical analysis software. HOW TO Visit the Design for Six Sigma website at English, French, German, Italian, Japanese, Mandarin, Spanish, and Swedish. QE Tools is a highly functional user- InterPro.engin.umich.edu/DesignforSixSigmaGreenBelt or REGISTER friendly Excel-based add-in tool InterPro.engin.umich.edu/DesignforSixSigmaBlackBelt, Professional certifi cation CEUs designed for Six Sigma Green Belts. send an email to [email protected], or call (734) 647-7200. Upon successful completion, participants Students will use QE tools for a Six receive four Continuing Education Units. Sigma project. * Once the program has been accessed refunds will not be given. Cancellation requests made prior to accessing the program will be subject to a $250 administrative fee. All cancellation requests must be received in writing via [email protected]. Pricing not valid for onsite or custom programs. ABOUT INTERPRO Interdisciplinary and Professional Programs SIX SIGMA (InterPro) develops and delivers programs and services that enable engineers, managers, and CERTIFICATION technical professionals to be more effective, productive, and competitive. InterPro extends Learn to Use Six Sigma to Improve and enhances the programs, capabilities, and Effi ciency, Customer Satisfaction, relationships of the faculty and affi liates of the and Your Bottom Line College of Engineering by offering graduate degree programs, distance learning, non-credit public short courses, professional certifi cation programs, and conferences.