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Dimension 8400 User's Guide

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Dimension 8400 User's Guide Dell™ Dimension™ 8400 Service Manual Before You Begin Opening the Computer Cover Technical Overview Specifications Advanced Troubleshooting System Setup Removing and Installing Parts Closing the Computer Cover Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Dell Dimension Owner's Manual. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable. NOTE: Some features or services may not be available for your computer or in certain countries. Information in this document is subject to change without notice. © 2004 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and Dimension are trademarks of Dell Inc.; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model DHM November 2004 Rev. A00 Back to Contents Page Advanced Troubleshooting Dell™ Dimension™ 8400 Service Manual Power Lights Diagnostic Lights Beep Codes System Messages Power Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. The power button light located on the front of the computer illuminates and blinks or remains solid to indicate different states: l If the power light is green and the computer is not responding, see "Diagnostic Lights." l If the power light is blinking green, the computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. l If the power light is off, the computer is either turned off or is not receiving power. ¡ Reseat the power cable into both the power connector on the back of the computer and the electrical outlet. ¡ If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly. ¡ Ensure that the electrical outlet is working by testing it with another device, such as a lamp. ¡ Ensure that the main power cable and front panel cable are securely connected to the system board. l If the power light is blinking, the computer is receiving electrical power, but an internal power problem might exist. ¡ Ensure that the voltage selection switch is set to match the AC power at your location (if applicable). ¡ Ensure that the processor power cable is securely connected to the system board. l If the power light is steady amber, a device might be malfunctioning or incorrectly installed. ¡ Remove and then reinstall the memory modules. ¡ Remove and then reinstall any cards. ¡ Remove and then reinstall the graphics card, if applicable. l Eliminate interference. Some possible causes of interference are: ¡ Power, keyboard, and mouse extension cables ¡ Too many devices on a power strip ¡ Multiple power strips connected to the same electrical outlet Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. To help you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D" on the back panel. The lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, all four lights display solid green. If the computer malfunctions, the color and sequence of the lights identify the problem. Light Pattern Problem Description Suggested Resolution The computer is in a normal off Plug the computer into a working electrical outlet and press the power button. condition or a possible pre-BIOS failure has occurred. A possible processor failure has Contact Dell. occurred. Memory modules are detected, but l If you have two or more memory modules installed, remove the modules, reinstall one module, a memory failure has occurred. and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. l If available, install properly working memory of the same type into your computer. l If the problem persists, contact Dell. A possible graphics card failure has l If the computer has a graphics card, remove the card, reinstall it (see "PCI Express Cards"), occurred. and then restart the computer. l If the problem still exists, install a graphics card that you know works and restart the computer. l If the problem persists or the computer has integrated graphics, contact Dell. A possible floppy or hard drive Reseat all power and data cables and restart the computer. failure has occurred. A possible USB failure has Reinstall all USB devices, check cable connections, and then restart the computer. occurred. No memory modules are detected. l If you have two or more memory modules installed, remove the modules, reinstall one module, and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. l If available, install properly working memory of the same type into your computer. l If the problem persists, contact Dell. Memory modules are detected, but l Ensure that no special memory module/memory connector placement requirements exist (see a memory configuration or "Memory"). compatibility error exists. l Verify that the memory modules that you are installing are compatible with your computer (see "Memory"). l If the problem persists, contact Dell. A possible expansion card failure 1. Determine if a conflict exists by removing a card (not a graphics card) (see "Cards") and has occurred. restarting the computer. 2. If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer. 3. Repeat this process for each card. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts. 4. If the problem persists, contact Dell. Another failure has occurred. l Ensure that the cables are properly connected to the system board from the hard drive, CD drive, and DVD drive. l If there is an error message on your screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to make sure it is functioning properly. l The operating system is attempting to boot from a device (such as the floppy drive or hard drive); check system setup (see "Boot Sequence") to make sure the boot sequence is correct for the devices installed on your computer. l If the problem persists, contact Dell. The computer is in a normal None. operating condition after POST. Beep Codes Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code (code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. This beep code tells you that the computer encountered a memory problem. Reseating the memory modules may fix the beep code errors in the following table. If the problem persists, see "Contacting Dell" in your Owner's Manual for instructions on obtaining technical assistance. Code Cause 1-3-1 through 2-4-4 Memory not being properly identified or used 4-3-1 Memory failure above address 0FFFFh If you hear one of the following beep codes, see "Contacting Dell" in your Owner's Manual for instructions on obtaining technical assistance. Code Cause 1-1-2 Microprocessor register failure 1-1-3 NVRAM 1-1-4 ROM BIOS checksum failure 1-2-1 Programmable interval timer 1-2-2 DMA initialization failure 1-2-3 DMA page register read/write failure 3-1-1 Slave DMA register failure 3-1-2 Master DMA register failure 3-1-3 Master interrupt mask register failure 3-1-4 Slave interrupt mask register failure 3-2-2 Interrupt vector loading failure 3-2-4 Keyboard Controller Test failure 3-3-1 NVRAM power loss 3-3-2 NVRAM configuration 3-3-4 Video Memory Test failure 3-4-1 Screen initialization failure 3-4-2 Screen retrace failure 3-4-3 Search for video ROM failure 4-2-1 No time tick 4-2-2 Shutdown failure 4-2-3 Gate A20 failure 4-2-4 Unexpected interrupt in protected mode 4-3-3 Timer-chip counter 2 failure 4-3-4 Time-of-day clock stopped 4-4-1 Serial or parallel port test failure 4-4-4 Cache test failure System Messages NOTE: If the message you received is not listed in the table, see the documentation for either the operating system or the program that was running when the message appeared. Message Possible Cause Corrective Action 8042 Gate-A20 The keyboard controller failed If you receive this message after you error its test. make changes in the system setup program, enter the system setup program and restore the original value (s).
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