Vmware, Inc. Product Guide

VMWARE, INC. PRODUCT GUIDE

DECEMBER 2011

Table of Contents

1. TERMS APPLICABLE TO ALL PRODUCTS...... 4

2. DATA CENTER AND CLOUD INFRASTRUCTURE...... 5-7 2.1 VMware ESX and ESXi...... 5 2.1.1 General License Notes for ESX and SXi...... 5-6 2.1.2 Product Specific License Notes...... 6-7 2.2 VMware vCloud Director...... 7

3. INFRASTRUCTURE AND OPERATIONS MANAGEMENT...... 8-14 3.1 vCenter Operations Standard ...... 8 3.2 vCenter Operations Enterprise...... 8 3.3 VMware vCenter Server...... 8-9 3.3.1 General License Notes for vCenter Server...... 9 3.3.2 Product Specific License Notes...... 9-10 3.4 VMware Server...... 10-11 3.5 VMware LifeCycle Manager ...... 11 3.6 VMware vCenter Converter...... 11-12 3.7 vCenter Configuration Manager …...... 12 3.8 VMware vCenter Site Recovery Manager ...... 12-13 3.9 VMware Lab Manager...... 13 3.10 VMware vCenter CapacityIQ...... 14 3.11 VMware vCenter Server Heartbeat...... 14 3.12 VMware vSphere Replication...... 14

4. SECURITY PRODUCTS...... 15 4.1 VMware vShield Edge...... 15 4.2 VMware vShield App...... 15 4.3 VMware vShield Endpoint……...... 15

5. APPLICATION MANAGEMENT...... 16 5.1 VMware vCenter AppSpeed...... 16 5.2 vCenter Application Discovery Manager…...... 16

6. DESKTOP AND END USER COMPUTING...... 17-23 6.1 VMware View Manager...... ……………………………………………………….17 6.2 VMware ThinApp...... 17-18 6.3 VMware ThinApp Starter Edition...... 18 6.4 VMware Workstation…………………………………………………………………………………………………………………….………..18-20 6.5 VMware Ace….……………………………………………………………………………………………………………………………………………..20 6.6 VMware Fusion….…………………………………………………………………………………….………………………………………………20-21 6.7 VMware Player….………………………………………………………………….………………………………………………………………...... 21 6.8 Zimbra….…...... 22

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VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.com Copyright © 2011 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. Item: EN-000XXX-00

6.9 Socialcast On Premise...... 22-23

7. CLOUD APPLICATION FORM……………………………………………………………………………………………………………………………24-28 7.1 VMware vFabric Application Platform...... 24-26 7.2 VMware vFabric Hyperic, Enterprise Ready Server & tc Server Spring Edition…………………...... 26-27 7.3 VMware SpringSource...... 27 7.4 VMware vFabric GemFire...... 27-28 7.5 VMware vFabric Data Director...... 28

8. IT BUSINESS MANAGEMENT...... 29-30 8.1 VMware vCenter Chargeback...... …...... 29 8.2 vCenter Application Stack Manager...... ……...... 29 8.3 VMware Service Manager…...... 29-30 8.4 VMware vCloud Request Manager ...... 30

9. SMB PRODUCTS ...... 31-32 9.1 VMware vCenter Protect Update Catalog ...... 31 9.2 VMware vCenter Protect Essentials and Essentials Plus ...... 31-32

10. VMWARE ITBM AND ITFM ...... 33 10.1 VMware ITBM and ITFM on Premise ...... 33

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1. Terms Applicable to All Products

The terms set forth in this VMware, Inc. Product Guide (“Product Guide”) apply to any VMware products licensed by you under an end user license agreement or master license agreement (“License Agreement”) that references this Product Guide. The terms of this Product Guide shall supersede and control over any conflicting or additional terms and conditions of any License Agreement, order document, acknowledgement or confirmation, or other document issued by you. As used in this Product Guide: “Documentation” means, collectively, the operation instructions, release notes, user manuals and/or help files for the Software in electronic or written form. “Software” means software products that are licensed to you under the applicable License Agreement, including, but not limited to, any related components purchased or provided with the Software, Documentation, and any maintenance releases thereto.

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2. DATA CENTER AND CLOUD INFRASTRUCTURE

2.1 VMware ESX and ESXi

Definitions “Processor” means a single, physical chip that houses a central processing unit that can execute computer programs. “Server” means a hardware system capable of running the Software. A hardware partition or blade is considered a separate hardware system. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. “vRAM” means the virtual memory configured to a single Virtual Machine.

2.1.1 General License Notes for ESX and ESXi You may install and use the Software on a Server that contains up to the maximum number of Processors for which you have paid the applicable license fees. Hosting Rights and Restrictions. Notwithstanding anything to the contrary in the EULA, you may use the Software to deliver “internally developed applications” as a service to third parties via an internal or external network. An “internally developed application” is: (i) a computer application that you have created or developed, and (ii) a third party computer application(s) that (a) is ancillary to your application-based service, and (b) cannot be accessed directly by end users of your application-based service. Except as expressly provided in this paragraph and Section 2.2 of the EULA, the use of the Software for any other types of hosting or for the benefit of any third party in any manner is strictly prohibited, unless you are an authorized participant in a VMware program that is governed by a separate set of terms and conditions. vRAM Limitation. Your vRAM entitlement per Processor is determined by the edition of the Software licensed by you. The total amount of configured vRAM cannot exceed the available amount of vRAM specified by the applicable Software edition. Pooling of vRAM. Subject to Section 2.1 of the EULA, you may aggregate the total amount of vRAM licensed for all vSphere licenses (the “Pool”), as long as those vSphere licenses are: (1) all of the same edition, and (2) all managed by a single instance of vCenter Server or by multiple vCenter Servers operating in linked mode. The 365-day moving average of “Daily vRAM Usage” cannot exceed the aggregate total licensed vRAM for the vSphere licenses in the Pool (“Moving Average Restriction”).

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“Daily vRAM Usage” means the maximum amount of vRAM configured to all powered-on Virtual Machines in a Pool, in aggregate, that is recorded at any time during a day. For purposes of calculating Daily vRAM Usage, the amount of vRAM configured to each individual Virtual Machine is deemed to be the lesser of (i) the amount of virtual memory actually configured to such Virtual Machine, or (ii) 96 gigabytes. If at any given time when the configured vRAM exceeds the available amount of vRAM, you must purchase additional Software licenses based on the difference between (i) the highest amount of vRAM configured and (ii) the available vRAM in order to remain compliant with the vRAM limitation. vStorage API for Array Integration (VAAI). You may use storage arrays that are certified for VAAI only with VMware vSphere Enterprise or Enterprise Plus editions. Third Party Multipathing. You may use multipathing extensions module only with VMware vSphere Enterprise or Enterprise Plus editions. vSphere Auto Deploy. You may use this feature only if you have licensed vSphere Enterprise Plus edition. vSphere View Accelerator. You may use this feature only if you have licensed vSphere Enterprise Plus edition.

2.1.2 Product Specific License Notes VMware vSphere Essentials and VMware vSphere Essentials Plus (collectively, the “Essentials Kit”) In addition to the above license terms, you may install and use vSphere, included in the Essential Kit for up to three (3) Servers, with each Server having up to two (2) Processors. Notwithstanding the terms of the Moving Average Restriction set forth above, the amount of vRAM managed by the VMware vCenter Server included with the Essentials Kit cannot exceed 192 GB of vRAM in its Pool at any time. VMware vSphere Essentials for Retail and Branch Offices and VMware vSphere Essentials Plus for Retail and Branch Offices (collectively, the "ROBO Kit") In addition to the above license terms, you may install and use vSphere, included in the ROBO Kit for up to three (3) Servers per physical building, with each Server having up to two (2) Processors. The number of physical buildings with Servers may not exceed the number of ROBO Kit licenses purchased by you. Notwithstanding the terms of the Moving Average Restriction set forth above, the amount of vRAM managed by the VMware vCenter Server included with the ROBO Kit cannot exceed 192 GB of vRAM in its Pool at any time. VMware vSphere Hypervisor You may only install and use vSphere Hypervisor on a Server that has up to 32GB of physical RAM and the vRAM entitlement for each Server is limited to 32 gigabytes. VMware vSphere Desktop You may only install and use vSphere Desktop to host (i) a virtual desktop infrastructure for up to the number of Desktop Virtual Machines (as defined below in VMware View) for which you have paid the applicable license fees, and (ii) associated desktop management and monitoring tools. vSphere Desktop is not subject to a vRAM or processor limitation.

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Customers who (i) purchased licenses for vSphere 4.x (or previous versions) prior to September 30, 2011, (ii) use such licensed software to host Desktop Virtual Machines or desktop management and monitoring tools, and (iii) hold current SnS agreements covering such licensed software, may upgrade to vSphere 5.0 while retaining their current licensing metric and associated restrictions and will not be required to adopt the vRAM restricted per- processor licensing model. Desktop licenses covered by this provision, however, may not be managed by the same instance of Virtual Center which is being used to manage non-Desktop Virtual Machines. VMware View "Desktop Virtual Machine" is a hosted Virtual Machine with one of the following Microsoft Windows operating systems: XP, Vista, and 7. "Powered On Desktop Virtual Machine" means a Desktop Virtual Machine receiving a remote connection from a device or running locally on a device. In addition to the above license terms, you may use the Software for up to the total number of Powered On Desktop Virtual Machines for which you have paid the applicable license fees. The VMware vSphere included in any VMware View edition is not subject to a vRAM limitation. Your use of vSphere for VMware View is limited to hosting Desktop Virtual Machines and running VMware products which are included in the applicable VMware View edition, or third party connection brokers and desktop management and monitoring tools. Your use of individual features included in a specific VMware View edition is limited to that edition. The use of individual features interchangeably between VMware View editions is strictly prohibited.

2.2 VMware vCloud Director

Definitions “Managed Virtual Machine” means a Powered-On Virtual Machine. “Powered-On Virtual Machine” means a Virtual Machine in an active power state and executing computing instructions. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. License Notes You may use the Software for up to the number of Powered-On Virtual Machines for which you have paid the applicable license fees.

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3. INFRASTRUCTURE AND OPERATIONS MANAGEMENT

3.1 vCenter Operations Standard Definitions “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. License Notes You may use the Software to monitor up to the number of Virtual Machines for which you have paid the applicable license fees.

3.2 vCenter Operations Enterprise

Definitions “Managed System” means a physical hardware system or a Virtual Machine being monitored by the Software. “Network Device” means a hardware or software component that connects network segments and mediates data in a computer network being monitored by the Software. “Storage Capacity” means up to one terabyte (1TB) of stored data being monitored by the Software. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. License Notes You may use the Software for the up to the number of Managed System, Network Device, and/or Storage Capacity for which you have paid the applicable license fees.

3.3 VMware vCenter Server

Definitions “Instance” means a single installation of the Software on a physical server or Virtual Machine. “Pool” means the aggregate amount of vRAM licensed for all vSphere licenses that are: (1) all of the same edition, and (2) all managed by a single instance of vCenter Server or by multiple vCenter Servers operating in linked mode. “Server” means a hardware system capable of running the Software. A hardware partition or blade is considered a separate hardware system.

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“Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. “VMware Virtualization Software Product” means a VMware product that enables Virtual Machines to run on a Server, including, VMware vSphere, VMware ESX, VMware ESXi, GSX Server and VMware Server. “vRAM” means the virtual memory configured to a single Virtual Machine.

3.3.1 General License Notes for vCenter Server You may transfer the Software between your Servers, provided the same Software license may not run concurrently. VMware grants You a nonexclusive, non-transferable license, without rights to sublicense, to use the Software for information processing and computing purposes to perform management operations on distributed Servers that are activated for management by the Software, provided that a validly licensed copy of a VMware Virtualization Software Product is installed on each such Server.

3.3.2 Product Specific License Notes VMware vCenter Converter The Microsoft Windows Preinstallation Environment software included with the Software (i) is limited for use as a boot, diagnostic, disaster recovery, setup, restoration, emergency services, installation, test and/or configuration utilities program, and not for use as a general purpose operating system or as a substitute for a fully functional version of any operating system product; and (ii) contains a security feature that will cause your computer system to reboot without prior notification after twenty-four (24) hours of continuous use. VMware vSphere Essentials and VMware vSphere Essentials Plus (collectively, the “Essentials Kit”): You may only use VMware vCenter Server, included in the Essential Kit, solely to manage up to three (3) Servers, with each Server having up to two (2) Processors. The amount of vRAM managed by the VMware vCenter Server included with the Essentials Kit cannot exceed 192 GB of vRAM in its Pool at any time. VMware vSphere Essentials for Retail and Branch Offices and VMware vSphere Essentials Plus for Retail and Branch Offices (collectively, the "ROBO Kit") You may only use VMware vCenter Server, included in the ROBO Kit, solely to manage up to three (3) Servers per physical building, with each Server having up to two (2) Processors or use a separately purchased VMware vCenter Server Standard to manage such Servers. The number of physical buildings with Servers may not exceed the number of ROBO Kit licenses purchased. The amount of vRAM managed by the VMware vCenter Server included with the ROBO Kit cannot exceed 192 GB of vRAM in its Pool at any time.

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VMware View "Desktop Virtual Machine" is a hosted Virtual Machine with one of the following Microsoft Windows operating systems: XP, Vista, or 7. "Powered On Desktop Virtual Machine" means a Desktop Virtual Machine receiving a remote connection from a device or running locally on a device. Your use of VMware vCenter Server, included in any VMware View edition, is limited to managing servers that are solely hosting Desktop Virtual Machines and VMware products which are included in the applicable VMware View edition, or third party connection brokers and desktop management and monitoring tools. Your use of individual features included in a specific VMware View edition is limited to that edition. The use of individual features interchangeably between VMware View editions is strictly prohibited.

3.4 VMware Server

Definitions "Redistributable Components" means the Programming API library that may be provided in conjunction with the Software and licensed under the Redistributable Components product specific terms and conditions. "VirtualCenter Server Software" is a proprietary component of the Software which includes, without limitation, the management agent software that is installed on each managed Server and a proprietary Web Service Interface. "VMware Virtual Infrastructure Client Software" is a proprietary client component of the Software that provides the user interface and enables management of the Software. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. "VMware WebAccess" is a proprietary component that provides console access to and management of Virtual Machines created with the Software. "Web Service Interface" means a programmatic interface to perform management operations on Servers that are activated for management by the VirtualCenter Server Software through software programs written by you or a third party. License Notes VMware grants you a nonexclusive, nontransferable license, without rights to sublicense, to (i) install or have installed a single instance of the Software and each Licensed Additional Module on a single Server, unless permitted by VMware to have multiple instances on a single Server or to have multiple instances on multiple Servers; (ii) use the Software and each Licensed Additional Module solely for information processing and computing purposes, including the hosting of computer application-based services from a Virtual Machine and provision of such services via an internal or external network, provided such services may not consist of services to a third party that provide primarily computing or processing power (such as utility computing or grid computing) or any computer application-based service that is traded, rented, leased or sold on a Virtual Machine

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basis; and (iii) use and reproduce the VMware Virtual Infrastructure Client Software or VMware WebAccess (in object code form only) for the purposes of installation and operation on an unlimited number of your own internal computers or terminals solely for the purpose of accessing the Server on which the Software is installed; (iv) internally use and reproduce the Redistributable Components to create programs that interface with the Redistributable Components to manage Virtual Machines ("Your Management Programs"); and (v) internally use Your Management Programs solely for the purpose of managing Virtual Machines operated on VMware software products installed on your own internal Servers and computers. Subject to the above, each copy of the Software may not be used by any other person, whether or not such person is employed by or otherwise associated with your entity. Distributing the Software. VMware Server is intended for your personal non-commercial use only. If you are interested in distributing the Software for internal or external use, promotion, review or as part of a solution, please apply at www.vmware.com/go/distribution.

3.5 VMware Lifecycle Manager Definitions “Processor” means a single, physical chip that houses no more than the number of processor cores as defined by the description of the Software licensed, and set forth in the license portal or applicable documentation for the Software. "Server Software" means the proprietary VMware vCenter Lifecycle Manager software, licensed by the number of Processor, which is installed on the guest operating system. "Virtual Appliance" means the virtual machine, which includes the guest operating system and the Server Software. License Notes VMware grants you a nonexclusive, non-transferable license, without rights to sublicense, to (i) deploy copies of the Server Software (in object code form only) in quantity permitted by the licenses for which you have paid the applicable fees; (ii) use the Virtual Appliance (in object code form only) for installation and operation of the Server Software; and (iii) use the documentation accompanying the Software in connection with permitted uses of the Software.

3.6 VMware vCenter Converter

Definitions “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine.

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License Notes You may use a single license of the Software solely to migrate the disk contents of physical computers, Virtual Machines, and supported third party disk images to the disk contents of Virtual Machines operated with VMware virtualization software products. The Software is intended for your own personal non-commercial use only. If you are interested in distributing VMware vCenter Converter for internal or external use, promotion, review or as part of a solution, please apply at [email protected].

3.7 vCenter Configuration Manager Definitions “Managed System” means a physical hardware system or Virtual Machine running or being monitored by the Software. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. License Notes You may use the Software for up to the number of Managed Systems for which you have paid the applicable license fees.

3.8 VMware vCenter Site Recovery Manager

Definitions “Managed Virtual Machine” means a Protected Virtual Machine. “Protected Virtual Machine” means a Virtual Machine that is part of a vCenter Site Recovery Manager protection group. “Storage Replication Adapters” means software created by third party storage partners and distributed under its respective end user license agreements that enables communication between the Software and such partners’ replication products. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine.

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License Notes Except as otherwise authorized by a previous VMware-approved license model, you may use the Software for up to the number of Protected Virtual Machines as determined by the edition of the Software. For vCenter Site Recovery Manager Standard Edition, you may use the Software subject to the following restrictions: (i) protect up to seventy-five (75) Virtual Machines within a physical facility or building; and (ii) for each running copy of vCenter Site Recovery Manager Standard Edition, manage up to seventy-five (75) Protected Virtual Machines. If at any given time, the number of Protected Virtual Machines in subsections (i) or (ii) exceeds seventy-five (75), you are required to upgrade the Software to vCenter Site Recovery Manager Enterprise Edition. In no event will VMware be liable for any lost profits or business opportunities, loss of use, business interruption, loss of data, or any other direct or indirect, special, incidental, or consequential damages under any theory of liability, whether based in contract, tort, negligence, product liability or otherwise arising from the Storage Replication Adapters.

3.9 VMware Lab Manager Definitions “Processor” means a single, physical chip that houses no more than the number of processor cores as specified by the description of the Software licensed, and set forth in the license portal or applicable documentation for the Software. “Server" means a single physical computer of a type that meets the specifications as set forth in the applicable product documentation posted at http://www.vmware.com/support/pubs/. Multiple computers that share processing power or operate in a networked configuration as a single logical computer, such as a "server farm" or similar arrangement, constitute multiple Servers for the purpose of this EULA. License Notes You may use the Software to manage physical hosts which contain up to the maximum aggregate number of Processors, for which you have paid the applicable license fees. SupportLink. If you enable SupportLink on your system, it will automatically send certain data to VMware via the internet about your use of the Software. Collected data is subject to VMware’s Privacy Policy at www.vmware.com/help/privacy.html. Notwithstanding anything to the contrary herein, in the event that you have licensed VMware Infrastructure - Starter Edition, your license to use such Software is restricted to a Server that has no more than eight gigabytes (8 GB) of physical memory.

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3.10 VMware vCenter CapacityIQ

Definitions “Managed Virtual Machine” means a Powered-On Virtual Machine. “Powered-On Virtual Machine” means a Virtual Machine in an active power state and executing computing instructions. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. License Notes You may use the Software for up to the number of Powered-On Virtual Machines or in accordance to a VMware approved licensing model for which you have paid the applicable license fees.

3.11 VMware vCenter Server Heartbeat Definitions “Instance” means a single installation of the Software. “Protected vCenter Server” means an installation of the VMware vCenter Server and the associated database that contains VMware vCenter Server data, protected by the Software. License Notes You may install more than one Instance of the Software to protect VMware vCenter Server data, provided that each Protected vCenter Server has a license of the Software.

3.12 VMware vSphere Replication

Definitions “Protected Virtual Machine” means a Virtual Machine that is part of a vCenter Site Recovery Manager protection group. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. License Notes You may use the Software to replicate up to the number of Protected Virtual Machines for which you are entitled under your vCenter Site Recovery Manager licenses. The use of the Software to replicate non-Protected Virtual Machine is strictly prohibited.

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4. SECURITY PRODUCTS

4.1 VMware vShield Edge Definitions “Secured Virtual Machine” means a Virtual Machine protected by VMware vShield policies. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. License Notes You may use the Software for up to the number of Secured Virtual Machines for which you have paid the applicable license fees.

4.2 VMware vShield App

Definitions “Secured Virtual Machine” means a Virtual Machine protected by VMware vShield policies. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. License Notes You may use the Software for up to the number of Secured Virtual Machines for which you have paid the applicable license fees.

4.3 VMware vShield Endpoint

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5. APPLICATION MANAGEMENT

5.1 VMware vCenter AppSpeed Definitions “Managed Virtual Machine” means a Powered-On Virtual Machine. “Powered-On Virtual Machine” means a Virtual Machine in an active power state and executing computing instructions. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. License Notes You may use the Software for up to the number of Powered-On Virtual Machines or in accordance to a VMware approved licensing model for which you have paid the applicable license fees. MySQL Software License Terms. You may not separate the MySQL Enterprise Server-Advanced Database and the accompanying MySQL connector(s) (“MySQL Software”) from the Software for any purpose, including but not limited to, use as a general SQL server. Oracle Corporation and its licensors retain all right, title and interest in the MySQL Software.

5.2 vCenter Application Discovery Manager

Definitions “Managed System” means a physical hardware system or Virtual Machine running or being monitored by the Software. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. License Notes You may use the Software for up to the number of Managed Systems for which you have paid the applicable license fees. You may make two (2) copies of the Software solely for use in a development environment for proof of concept, quality-assurance, or other testing purposes (“Non Production Use”).

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6. DESKTOP AND END USER COMPUTING

6.1 VMware View Manager Definitions “Desktop Virtual Machine” is a hosted Virtual Machine with one of the following Microsoft Windows operating systems: XP, Vista, or 7. "Powered On Desktop Virtual Machine" means a Desktop Virtual Machine receiving a remote connection from a device or running locally on a device. “Terminal Services Session” means a Microsoft Windows terminal services session running a valid Microsoft Windows license. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. License Notes You may use the Software to manage up to the total number of concurrent connections, including connections to Terminal Services Sessions, Powered On Desktop Virtual Machines, and physical computers, for which you have paid the applicable license fees. The Software only supports the following Microsoft Windows operating systems: XP, Vista, and 7. Your use of individual features included in a specific VMware View edition is limited to that edition. The use of individual features interchangeably between VMware View editions is strictly prohibited.

6.2 VMware ThinApp Definitions “Customer Application(s)” means the software application(s) from a third party or developed by you. “Device” means any client hardware that enables an end user to run a ThinApp or the ThinApp Packager Tool. “ThinApp(s)” means a VMware virtualized application format created from and consisting of Customer Application(s) packaged by the ThinApp Packager Tool. “ThinApp PackagerTool” means the VMware tool from the Software used to package Customer Application(s) into a ThinApp. License Notes You may (i) use the ThinApp Packager Tool internally to package Customer Application(s) solely to create ThinApps; and (ii) distribute such ThinApps to end users within your enterprise, without any further redistribution rights, in accordance with the licensing terms of the Customer Application.

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You must have a separate VMware ThinApp license for each Device or individual named end user, except for Device or individual named end user running ThinApp in an authorized concurrent use environment. You will display the following notice with each ThinApp: “Powered by VMware. Portions of this software contain VMware, Inc. technology. Copyright © 1999-2010 VMware, Inc. All Rights Reserved.” You will defend, indemnify and hold harmless VMware from and against any loss, cost, liability or damage, including attorneys’ fees, that VMware incurs or for which VMware becomes liable arising from or relating to: (i) your breach of the EULA; and (ii) your breach of the license terms and conditions of Customer Applications.

6.3 VMware ThinApp Starter Edition

Definitions “Customer Application(s)” means the software application(s) from a third party or developed by you. “Device” means any client hardware that enables an end user to run a ThinApp or the ThinApp Packager Tool. “ThinApp(s)” means a VMware virtualized application format created from and consisting of Customer Application(s) packaged by the ThinApp Packager Tool. “ThinApp PackagerTool” means the VMware tool from the Software used to package Customer Application(s) into a ThinApp. License Notes You may use the ThinApp Packager Tool to package Customer Application(s) solely to create ThinApps for your own personal use without any further redistribution rights, and in accordance with the licensing terms of the Customer Application. You must have a separate VMware ThinApp license for each Device or individual named end user, except for Device or individual named end user running ThinApp in an authorized concurrent use environment. You will display the following notice with each ThinApp: “Powered by VMware. Portions of this software contain VMware, Inc. technology. Copyright © 1999-2010 VMware, Inc. All Rights Reserved.” You will defend, indemnify and hold harmless VMware from and against any loss, cost, liability or damage, including attorneys’ fees, that VMware incurs or for which VMware becomes liable arising from or relating to: (i) your breach of the EULA; and (ii) your breach of the license terms and conditions of Customer Applications.

6.4 VMware Workstation

Definitions “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine.

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License Notes Use of the Software has no geographic limitations. You may install and use the Software on a number of computers equal to the number of licenses purchased. Installing and running a single license of the Software on multiple computers is prohibited even if the computers are not running the Software concurrently. Concurrent use of the Software by multiple users on a single computer is prohibited. You may use the Software to host application-based dedicated services to a third party, provided, such service does not provide computing or processing power (such as utility computing, grid computing or cloud computing) or any computer application-based service that is traded, rented, leased, or sold on a Virtual Machine basis. Limited Support and Subscription Services. Unless you have purchased additional VMware support and subscription services for the Software, VMware will provide you with limited web-based support services for the Software for a period of thirty (30) days after the date of purchase and VMware will provide you with the “VMware Complimentary Update Service” for a period of eighteen (18) months from the date of general availability of the Software. The “VMware Complimentary Update Service” is defined in the VMware Support and Subscription Services Terms and Conditions posted at http://www.vmware.com/files/pdf/support/support_terms_conditions.pdf Internet Based Services. If you choose to enable the User Experience Improvement Program or the Software Updates features of the Software, you consent to the collection of certain data by VMware. The Internet-Based Services do not collect any personal data or any information that can be used to identify or contact you. Collected data is subject to VMware’s Privacy Policy at www.vmware.com/help/privacy.html. For more information about these features, please see the Documentation. VMware Converter. You may use the Software solely to migrate the disk contents of physical computers, VMware Virtual Machines, and supported third party disk images to the disk contents of Virtual Machines operated with VMware virtualization software products. The Microsoft Windows Preinstallation Environment software included with the Software is limited for use as a boot, diagnostic, disaster recovery, setup, restoration, emergency services, installation, test and/or configuration utilities program, and not for use as a general purpose operating system or as a substitute for a fully functional version of any operating system product; and contains a security feature that will cause your computer system to reboot without prior notification after twenty-four (24) hours of continuous use. Application Programming Interface (APIs). The APIs are provided for your personal use solely for the purpose of creating software that communicates with VMware Software (“Developer Software”). You agree to defend, indemnify and hold harmless VMware, and any of its directors, officers, employees, affiliates or agents, from and against any and all claims, losses, damages, liabilities and other expenses (including reasonable attorneys’ fees), arising from your use, modification and distribution of the distributable code and the Developer Software. You will not (i) use the APIs to create, design or develop anything other than Developer Software; (ii) make any more copies of the APIs than are reasonably necessary for the authorized use and backup and archival purposes; (iii) modify, create derivative works of, reverse engineer, reverse compile, or disassemble the APIs, except that you may modify and create derivative works of, and distribute any code provided in the APIs that is designated by VMware in the APIs documentation as “distributable code” solely as part of your Developer Software; (iv) distribute, sell, lease, rent, lend, or sublicense any part of the APIs to any third party except as designated herein

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and as necessary to distribute Developer Software or; (v) use the APIs to (a) create, design or develop software or services to circumvent, enable, modify or provide access, permissions or rights which would violate the technical restrictions of the Software, any additional licensing terms provided by VMware via product documentation, email notification and/or policy change on VMware website, and/or the terms of the End User License Agreements of VMware products; (b) disable, remove, over-ride or modify the display of any VMware product End User License Agreements to the end customers; or (c) upload or otherwise transmit any material containing software viruses or other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any software or hardware.

6.5 VMware ACE

Definitions "Server" means a single physical computer of a type that meets the specifications as set forth in the applicable product documentation posted at www.vmware.com/support/pubs/. Multiple computers that share processing power or operate in a networked configuration as a single logical computer, such as a "server farm" or similar arrangement, constitute multiple Servers for the purpose of this EULA. License Notes You may install and use the Software on a number of Servers equal to the number of licenses purchased. Installing and running a single license of the Software on multiple Servers is prohibited even if the Servers are not running the Software concurrently.

6.6 VMware Fusion

License Notes Use of the Software has no geographic limitations. You may install and use the Software for personal, non- commercial use on any Apple-branded products running Mac OS X (“Mac Computer”) that you own or control.

If you are a commercial enterprise or educational institution, you may install and use the Software on a number of Mac Computers that you own or control equal to the number of licenses purchased. Installing and using the Software on multiple Mac Computers with a single license is prohibited even if the computers are not running the Software concurrently. You must comply with applicable third party terms of agreement when using the Software. Limited Support and Subscription Services. Unless you have purchased additional VMware support and subscription services for the Software, VMware will provide you with limited web-based support services for the Software and the “VMware Complimentary Update Service” for a period of eighteen (18) months from the date of general availability of the Software. The “VMware Complimentary Update Service” is defined in the VMware

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Support and Subscription Services Terms and Conditions posted at http://www.vmware.com/files/pdf/support/support_terms_conditions.pdf Performance Reviews and Benchmarking. You may conduct performance testing and benchmarking studies of the Software, the results of which you may publish or publically disseminate; provided that a copy of your review is sent to [email protected] prior to distribution. Internet-Based Services. If you choose to enable the User Experience Improvement Program or the Software Updates features of the Software, you consent to the collection of certain data by VMware. The Internet-Based Services do not collect any personal data or any information that can be used to identify or contact you. Collected data is subject to VMware’s Privacy Policy at www.vmware.com/help/privacy.html. For more information about these features, please see the Documentation. LIMITATION ON AND EXCLUSION OF REMEDIES AND DAMAGES. YOU CAN RECOVER FROM LICENSORS AND THEIR SUPPLIERS ONLY DIRECT DAMAGES UP TO U.S. $5.00. YOU CANNOT RECOVER ANY OTHER DAMAGES, INCLUDING CONSEQUENTIAL, LOST PROFITS, SPECIAL, INDIRECT OR INCIDENTAL DAMAGES. Thirty Day Money Back Guarantee. If you are not completely satisfied with the Software for any reason, you may return the Software, together with your receipt, for a refund of the money you paid for the Software (less shipping, handling, and any applicable taxes) at any time during the thirty (30) day period following the date of purchase. Please go to www.vmware.com/mac/fusionguarantee.html for further instructions on returning the Software.

6.7 VMware Player

License Notes VMware Player is intended for your own personal non-commercial use only. Player may only be used commercially or be re-distributed with written agreement from VMware. Requests should be submitted online at www.vmware.com/go/ playerdistribution. Redistribution includes posting, packaging, bundling, or otherwise making available for use either within your organization or externally to third party users. ACE Client “ACE Client License” means an individual or volume license key that grants you the rights to install and use ACE virtual machines on a specified number of devices for which you have paid the applicable license fee. “ACE Instance” means a package of Software including a virtual machine, ACE policy file, configuration files, and a virtual runtime created by using the ACE packaging features of Workstation. You may (i) install and use ACE Instances on up to the number of devices, that have ACE Client Licenses, for which You have paid the applicable license fee; (ii) use ACE Instances installed on a portable media device, which has an ACE Client License, from any host machine regardless of that host machine’s licensing status; (iii) reassign the ACE Client License from one device to another provided that the total number of devices using ACE Instances does not exceed the number of devices for which you have paid the applicable license fee.

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6.8 Zimbra

Definitions “Mailbox” means a single end-user email account excluding distribution lists, aliases, locations, or resources such as conference rooms, training centers, projectors and other objects. “Subscription” means a license for the Software and Support Services that (i) is effective upon the date of purchase and terminates upon the expiration or termination of Support Services; and (ii) may be renewed upon mutual written agreement by the parties and payment of the applicable fees. “Support Services” means the technical support services offered by VMware for the Software pursuant to its then-current support policies. License Notes You may create and use for up to the number of Mailbox for which you have paid the applicable license fees. For Software licensed on a Subscription basis, you may create and use for up to the number of Mailbox during the term of the Subscription. Upon expiration or termination of a Subscription, you shall promptly cease use of the Software and product documentation and destroy (and certify to VMware in writing the fact of such destruction), or return to VMware all copies of the Software and product documentation then in your possession or control.

6.9 Socialcast On Premise

Definitions “Named User” means the designated user who can access or use the Software. "Subscription Software" means Software that is licensed for a specific term and includes Support Services (at the Support Services level purchased) for the duration of such term ("Subscription Term"). “Support Services” means the technical support services offered by VMware for the Software pursuant to its then-current support policies. License Notes You may use the Software for up to the number of Named Users for which you have paid the applicable license fees. For Subscription Software, You may use the Software solely during the Subscription Term. Upon expiration or termination of Your licenses to the Subscription Software, You shall promptly cease use of the Software and Documentation and destroy (and certify to VMware in writing the fact of such destruction) or return to VMware all copies of the Software and Documentation then in Your possession or under Your control. This EULA shall apply to your purchase of licenses to the Software for additional Named Users.

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VMware shall not have any obligation to provide Support Services unless you have installed, and at the time you request Support Services are running, VMware’s then current release of the Software and have downloaded and installed all available updates to the Software within the last 60 days. You shall purchase the same level of Support Services for all Named Users. For the purposes of clarity, Section 2.3 of the EULA does not apply to the Software. You agree that VMware may collect, use, store and transmit technical and related information about your use of the Software which may include internet protocol address, hardware identification, operating system, application software, peripheral hardware, and non-personally identifiable Software usage statistics and personally identifiable data (“Collected Data”) to facilitate the provisioning of updates, support, invoicing or online services to You. Collected Data is subject to the privacy policy at http://www.socialcast.com or such other website designated by VMware. VMware may conduct no more than one (1) audit in any calendar quarter. EVALUATION LICENSE. If You are licensing the Software for evaluation purposes, your use of the Software is only permitted in a non-production environment and for the evaluation period designated by VMware. Notwithstanding any other provision in this EULA, an Evaluation License of the Software is provided “AS-IS” without support or warranty of any kind, expressed or implied.

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7. CLOUD APPLICATION PLATFORM

7.1 VMware vFabric Application Platform

Product Specific License Notes

VMware vFabric tc Server Standard Edition; VMware vFabric tc Server Spring Edition; VMware vFabric Hyperic; or VMware vFabric Enterprise Ready Server

If You license any of the above Software individually and not as part of VMware vFabric Standard or Advanced, the following definitions and license terms apply. "Processor" means a single physical chip that houses no more than six (6) processor cores that executes the instructions of the Software. "Machine" means, solely with respect to vFabric Hyperic product, a license to install and use on a Server, a Virtual Machine, or a network device. You may install and use the Software on the number of Processors and/or Machines for which You have paid the applicable license fees. VMware vFabric Standard VMware vFabric Standard includes VMware vFabric tc Server Spring Edition, VMware vFabric Hyperic, VMware vFabric GemFire Application Cache Node, and VMware vFabric Web Server, and features as described in the Documentation. VMware vFabric Advanced In addition to the Software which are included in the VMware vFabric Standard, the VMware vFabric Advanced also includes VMware vFabric RabbitMQ and VMware vFabric SQLFire Professional Edition. Additional License Terms for vFabric Standard and vFabric Advanced If You license the VMware vFabric Standard or Advanced, You may only use the Software which are included in these Editions for up to the number of Virtual Machines for which you have paid the applicable license fees, and each Virtual Machine running the Software cannot have more than two (2) Virtual CPUs. As used herein, “Virtual CPU” means the virtual processing power configured to a Virtual Machine. If You run the Software in a Virtual Machine with more than two (2) Virtual CPUs, then multiple licenses of the Software are required. However, the splitting of a license of the Software to run in two (2) Virtual Machines, each with a single Virtual CPU, is strictly prohibited.

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Subject to the foregoing paragraph, you may create linked clusters of Virtual Machines of vFabric SQLFire Professional Edition; provided that each such cluster may contain no more than two linked Virtual Machines of vFabric SQLFire Professional Edition. VMware vFabric RabbitMQ If You license vFabric RabbitMQ, the following definitions and license terms apply. "Processor" means a single physical chip that houses no more than six (6) processor cores that executes the instructions of the Software. "vFabric RabbitMQ Server Software" means components of the Software that provide the messaging and other services on behalf of clients "vFabric RabbitMQ Client Software" means the components of the Software that execute in the user's application process and consume the services provided by the vFabric RabbitMQ Server Software. You may install and use vFabric RabbitMQ Server Software on the number of Processors you have licensed or in a licensed vFabric Advanced Virtual Machine. You are permitted to use and reproduce the vFabric RabbitMQ Client Software on an unlimited number of computers solely for the purpose of accessing licensed vFabric RabbitMQ Server Software. VMware vFabric GemFire If You license VMware vFabric GemFire, the following definitions and license terms apply. "Application Cache Node" means a Node that uses the Software for embedding a data cache within an application’s process space or for accessing data available within a Data Management Node. "Data Management Node" means a Node that uses the Software to provide data to one or more Application Cache Nodes. "Data Management Network" means two or more Data Management Nodes that are interconnected for the purposes of sharing data. "Node" means a server or personal computer hardware system capable of running the Software. A hardware partition or blade is considered a separate hardware system. "Processor" means a single physical chip that houses no more than six (6) processor cores that executes the instructions of the Software. You may install and use the Software on Application Cache Nodes and Data Management Nodes which contain up to the maximum aggregate number of Processors, for which you have paid the applicable license fees. If you have purchased the "Unlimited Client Upgrade" for all of the Data Management Nodes within a Data Management Network, then you may connect an unlimited number of Application Cache Nodes to any Data Management Node within the Data Management Network. If you have purchased the "Global WAN Upgrade" for all of the Data Management Nodes within a Data Management Network, then you may enable the Wide Area Network (WAN) communication for any Data Management Node within the Data Management Network.

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VMware vFabric SQLFire Professional Edition If You license VMware vFabric SQLFire Professional Edition, the following definitions and license terms apply. “Processor” means a single physical chip that houses no more than six (6) processor cores that executes the instructions of the Software. “Server” means a single hardware system capable of running the Software. For purposes of this Agreement, a hardware partition or blade is considered a separate hardware system. You may install and use vFabric SQLFire Professional Edition on Servers that contain up to the maximum aggregate number of Processors for which You have paid the applicable license fees. Subject to the foregoing, You may link clusters of Servers running vFabric SQLFire Professional Edition; provided that each such cluster contains no more than two linked Servers running vFabric SQLFire Professional Edition.

7.2 VMware vFabric Hyperic, Enterprise Ready Server & tc Server Spring Edition

Definitions "Machine" means, solely with respect to Hyperic products, a license to install and use on a Server, a Virtual Machine, or a network device. "Non-Production Use" means use of the Software solely in a development environment for proof of concept, quality-assurance, or other testing purposes. "Processor" means a single physical chip that houses no more than six (6) processor cores that executes the instructions of the Software. "Production Use" means use of the Software in a live environment with Your commercial applications for internal business purposes only. "Subscription" means a license for the Software and Support Services that (i) is effective upon the date of purchase and terminates upon the expiration or termination of Support Services; and (ii) may be renewed upon mutual written agreement by the parties and payment of the applicable fees. "Support Services" means the technical support services offered by VMware for the Software pursuant to its then-current support policies. License Notes VMware vFabric Hyperic VMware vFabric Enterprise Ready Server VMware vFabric tc Server Standard Edition and Spring Edition

For Software licensed on a Subscription basis, You may (i) install the Software on the number of Processors and/or Machines, for Non-Production or Production Use, as specified in an Order Form; and (ii) use the Software for Your internal business purposes during the term of the Subscription. Upon expiration or termination of a Subscription, You shall promptly cease use of the Software and product documentation and destroy (and certify

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to VMware in writing the fact of such destruction), or return to VMware all copies of the Software and product documentation then in Your possession or control.

7.3 VMware SpringSource Definitions “Machine” means, solely with respect to Hyperic products, a license to install and use on a server, a Virtual Machine, or a network device. “Non-Production Use” means use of the Software solely in a development environment for proof of concept, quality-assurance, or other testing purposes. “Processor” means a single physical chip that houses no more than six (6) processor cores that executes the instructions of the Software. “Production Use” means use of the Software in a live environment with your commercial applications for internal business purposes only. “Subscription” means a license for the Software and Support Services that (i) is effective upon the date of purchase and terminates upon the expiration or termination of Support Services; and (ii) may be renewed upon mutual written agreement by the parties and payment of the applicable fees. “Support Services” means the technical support services offered by VMware for the Software pursuant to its then-current support policies. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. License Notes For Software licensed on a Subscription basis, you may (i) install the Software on the number of Processors and/or Machines, for Non-Production or Production Use, as specified in an Order Form; and (ii) use the Software for your internal business purposes during the term of the Subscription. Upon expiration or termination of a Subscription, you shall promptly cease use of the Software and product documentation and destroy (and certify to VMware in writing the fact of such destruction), or return to VMware all copies of the Software and product documentation then in your possession or control.

7.4 VMware vFabric GemFire

Definitions “Application Cache Node” means a Node that uses the Software for embedding a data cache within an application’s process space or for accessing data available within a Data Management Node. “Data Management Node” means a Node that uses the Software to provide data to one or more Application Cache Nodes. “Data Management Network” means two or more Data Management Nodes that are interconnected for the purposes of sharing data.

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“Node” means a server or personal computer hardware system capable of running the Software. A hardware partition or blade is considered a separate hardware system. “Processor” means a single physical chip that houses no more than six (6) processor cores that executes the instructions of the Software. License Notes You may install and use the Software on Application Cache Nodes and Data Management Nodes which contain up to the maximum aggregate number of Processors, for which you have paid the applicable license fees. If you have purchased the “Unlimited Client Upgrade” for all of the Data Management Nodes within a Data Management Network, then you may connect an unlimited number of Application Cache Nodes to any Data Management Node within the Data Management Network. If you have purchased the “Global WAN Upgrade” for all of the Data Management Nodes within a Data Management Network, then you may enable the Wide Area Network (WAN) communication for any Data Management Node within the Data Management Network.

7.5 VMware vFabric Data Director Definitions "Non-Production Use" means use of the Software solely in a development environment for application development, proof of concept, quality-assurance, or other testing purposes. "Production Use" means use of the Software in any manner other than for Non-Production Use. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. License Notes VMware vFabric Data Director You may use the vFabric Data Director Software for up to the number of Virtual Machines for which you have paid the applicable license fees. VMware vFabric Postgres Standard Edition You may use the VMware vFabric Postgres Standard Edition Software for Production Use only for up to the number of Virtual Machines for which you have paid the applicable license fees, and each Virtual Machine running such Software is not permitted to have more than two (2) Virtual CPUs (as defined below) per license. In addition, You may use such Software for Non-Production Use. As used herein, "Virtual CPU" means the virtual processing power configured to a Virtual Machine. If You run such Software in a Virtual Machine with more than two (2) Virtual CPUs, then multiple licenses of the Software are required. The splitting of a license to the Software to run in two (2) Virtual Machines is strictly prohibited.

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8.IT BUSINESS MANAGEMENT

8.1 VMware vCenter Chargeback Definitions “Managed Virtual Machine” means a Powered-On Virtual Machine. “Powered-On Virtual Machine” means a Virtual Machine in an active power state and executing computing instructions. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. License Notes You may use the Software for up to the number of Powered-On Virtual Machines or in accordance to a VMware approved licensing model for which you have paid the applicable license fees.

8.2 vCenter Application Stack Manager Definitions “Managed System” means a physical hardware system or Virtual Machine running or being monitored by the Software. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. License Notes You may use vCenter Application Stack Manager for up to the same number of Managed Systems permitted by your vCenter Configuration Manager license. For vCenter Configuration Manager and vCenter Application Stack Manager, you may make two (2) copies of the Software solely for use in a development environment for proof of concept, quality-assurance, or other testing purposes (“Non Production Use”).

8.3 VMware Service Manager Definitions “Concurrent Users” means a total number of users who can access or use the Software at any given time.

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“Instance” means the Software that is installed on either a single physical server or Virtual Machine or on a cluster of multiple physical servers or Virtual Machines working together and accessible by a single network address and has its data stored in a single database. “Named Users” means designated users who can access or use the Software. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. License Notes You may install an Instance of the Software and the access or use of the Software is limited to the number of Concurrent Users and/or Named Users for whom you have paid the applicable license fees. You may make five (5) copies of the Software solely for development, quality-assurance, or other testing purposes (“Non Production Use”).

8.4 VMware vCloud Request Manager Definitions “Cloud” means IT infrastructure managed by VMware vCloud Director. “Managed Virtual Machine” means a Powered-On Virtual Machine. “Powered-On Virtual Machine” means a Virtual Machine in an active power state and executing computing instructions. “Virtual Machine” means a software container that can run its own operating system and execute applications like a physical machine. License Notes You may use the Software for up to the number of Powered-On Virtual Machines within a Cloud for which you have paid the applicable license fees only for the purposes of: (i) automating the provisioning of virtual application; (ii) tracking software licenses usage; or (iii) automating the provisioning of partitions of such Cloud.

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9. SMB PRODUCTS

9.1 VMware vCenter Protect Update Catalog

Definitions "Managed System" means a physical hardware system or Virtual Machine running or being monitored by the Software.

"Subscription Software" means Software that is licensed for a specific term and includes Support Services (at the Support Services level purchased) for the duration of such term ("Subscription Term").

"Support Services" means the technical support services offered by VMware for the Software pursuant to its then-current support policies.

License Notes

You may use the Software for up to the number of Managed Systems for which you have paid the applicable license fees.

You may use the Software solely in conjunction with Your properly licensed Microsoft System Center Configuration Manager software.

For Subscription Software, You may use the Software solely during the Subscription Term. Upon expiration or termination of Your licenses to the Subscription Software, You shall promptly cease use of the Software and Documentation and destroy (and certify to VMware in writing the fact of such destruction) or return to VMware all copies of the Software and Documentation then in Your possession or under Your control.

9.2 VMware vCenter Protect Essentials and Essentials Plus

Definitions "Managed System" means a physical hardware system or Virtual Machine running or being monitored by the Software.

"Support Services" means the technical support services offered by VMware for the Software pursuant to its then-current support policies.

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License Notes vCenter Protect Essentials vCenter Protect Essentials Plus

You may use the Software for up to the number of Managed Systems for which you have paid the applicable license fees.

For Subscription Software, You may use the Software, solely during the Subscription Term. Upon expiration or termination of Your licenses to the Subscription Software, You shall promptly cease use of the Software and Documentation and destroy (and certify to VMware in writing the fact of such destruction) or return to VMware all copies of the Software and Documentation then in Your possession or under Your control.

The Software may require a maintainable data component. You shall have access to the maintainable data component only as long as You purchase the appropriate Support Services or during the Subscription Term, as applicable.

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10. VMWARE ITBM AND ITFM

10.1 VMware ITBM and ITFM On Premise

Definitions

“Named User” means Your employee or Third Party Agent who has been authorized by you to use the Software in accordance with the terms of this Agreement. License Notes

VMware IT Business Manager; VMware IT Financial Manager Each copy of the Software is licensed for use only by the number of Named Users listed in the applicable Order. You are responsible for all activities conducted by your Named Users and for your Named Users' compliance with this Agreement. The total number of Named Users who are allowed to use the Software licensed under an Order will be listed in such Order. You agree to provide each Named User a unique logon name and password to access the Software, and to prohibit Named Users from sharing a logon name or password with any other person. You may, from time to time, revoke a Named User’s authorization by disabling his or her logon name and password, provided such procedure is used for legitimate business reasons (e.g., change in employee’s duties or employment status) rather than to circumvent the restriction on number of Named Users. You may use the Software in connection with providing services to third parties, provided that you do not provide such third parties with access to the Software. The Software will be licensed on a subscription term basis, and You will receive support services during the term of your subscription, subject to the Services Terms.

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