Banking on Social Media: Compare Korean and Iranian Applications
Journal of Economics and Environment Volume 1, Issue 1, 2020, Pages: 18-25 J. Econ. Environ. Journal web link: http:// www.dormaj.org/index.php/JEE https://doi.org/10.47277/JEE/1(1)7 Banking on Social media: Compare Korean and Iranian applications Majid Lotfi Ghahroud1*, Seyed Mohammad Hossein Mahmoudi2, Leila Saroukhani3, Rohollah Khalil khani4 1- Business school of Hankuk University of foreign studies, Seoul, South Korea 2- Head of personal banking department, Mellat bank, Iran 3-Vice president of personal banking department, Mellat bank, Iran 4- Expert of personal banking department, Mellat bank, Iran Received: 15/02/2020 Accepted: 10/03/2020 Published: 19/03/2020 Abstract Social media are the main part of the IT trends of the technology world together with mobility, big data, cloud, AI, and others. As a matter of fact, Banks and financial institutions are aware of the power of social media and its benefits for their businesses. In this paper, we aim to explore some alternate delivery channels such as mobile banking and social media and their potential opportunities for the banking industry in Iran. In addition, we compare some social media applications in Iran and Korea. Keywords: Banking, Social media, Banking on social media, Social media application 1 Introduction1 Recently, most Banks and financial institutions interact more 2 Literature review with their customers through the social media, particularly Social media are a part of the top IT trends of the technology Facebook and Twitter. Also, financial industry is increasingly world together with mobility, big data, cloud, AI and others. using information communication technology (ICT) in the The emergence of financial and nonfinancial companies using form of alternate delivery channels (ADCs).
[Show full text]