2014 VETERANS IN FRANCHISING A PROGRESS REPORT

Prepared by Franchise Business Review for the International Franchise Association

A report on the results of Operation Enduring Opportunity, a campaign of the International Franchise Association’s VetFran Program

For more information please contact: International Franchise Association 1900 K Street, NW, Suite 700 Washington, DC 20006 (202) 628-8000 www.vetfran.com SINCE 2011,

203,890 5,608 veterans have started veterans have become careers in franchising franchisees

VETERANS HIRE VETERANS. 36% 14% of franchisees surveyed indicated that they are of franchisees indicated that veteran business owners themselves. The “finding qualified veterans” was research results also showed that veteran their number one challenge to franchise owners are nearly a third (30%) MORE reaching their hiring goals. likely to hire other veterans, or at least be more aware of a person’s veteran status.

ON the rise. 70% 49% 65% of franchisors surveyed of franchisors surveyed of franchisors surveyed indicated that they have either indicated that they had indicated that the total number hired a veteran/spouse of a successfully recruited at least of veterans being recruited into veteran as a corporate one veteran/spouse of a their company has increased in employee, and/or recruited a veteran as a new franchisee in the past 12 months. 19% said the veteran as a franchisee, in the the past 12 months. rate has increased significantly past 12 months. over the past 12 months.

a partnership that works.

99% 97%

of franchisors surveyed indicated that of franchisors surveyed indicated that veterans are a good fit as employees veterans are a good fit as franchisees within their company. within their company. • 70% of franchisors surveyed indicated that they have EXECUTIVE SUMMARY either hired a veteran/spouse of a veteran as a corporate employee, and/or recruited a veteran as a franchisee, in In 2011, the International Franchise Association (IFA) launched the past 12 months. Operation Enduring Opportunity (OEO), the franchise industry’s • Half (49%) of franchisors surveyed indicated that they campaign to hire as employees or recruit as franchisees, 80,000 had successfully recruited at least one veteran/spouse of veterans, wounded warriors and military spouses through 2014. a veteran as a new franchisee in the past 12 months. The following report outlines the results of the OEO’s impact • 65% of franchisors surveyed indicated that the total on veterans and military spouses as employees and franchise number of veterans being recruited into their company business owners within the franchise industry. OEO is built has increased in the past 12 months. 19% said the rate on IFA’s VetFran Program, which has worked to make franchise has increased significantly over the past 12 months. ownership and employment more accessible to veterans since • 99% of franchisors surveyed indicated that veterans are 1991. Franchise Business Review was engaged for the third a good fit as employees within their company. consecutive year to conduct an industry-wide survey between • 97% of franchisors surveyed indicated that veterans Oct. 6 and Oct. 25, 2014 to measure the campaign’s progress. are a good fit as franchisees within their company. Of After we reviewed the survey’s findings, we found the results the 3% that indicated that veterans were not a good far exceeded our goal of 80,000. Since 2011, the franchise fit to be franchisees, “high level of investment being a industry has enabled over 203,000 veterans, military spouses and barrier” or “required specialized industry/professional wounded warriors to start careers in franchising. In total, 198,282 training not common among veterans,” was given as the veterans found employment since 2011, with over 645 IFA primary reason. companies participating in the VetFran program, which include franchisors, franchisees, and franchising supplier companies. Additionally, the survey showed an increase in veteran franchise ownership, bringing the total of veteran franchise owners since BACKGROUND 2011 to 5,608, for a total of 203,890 new veterans and military With nearly 1 million veterans transitioning out of spouses in franchising since 2011. military service over the next few years, the International While it is impossible to account for every veteran that has Franchise Association (IFA) answered First Lady Michelle found an opportunity in the franchise sector since January 2011, Obama’s call to assist in the transition effort through the based on these representative survey samples, Franchise Business White House Joining Forces initiative. On November 10, Review estimates that over 250,000 veterans have been hired as 2011, IFA President & CEO Steve Caldeira joined the First employees or recruited as new franchisees since 2011. Lady to announce Operation Enduring Opportunity, an unprecedented commitment by the franchise industry to Methodology: hire as team members and recruit as franchise business Covering a range of industries, business models, and company owners 80,000 veterans, wounded warriors and military sizes in order to approximate the diversity of the franchise spouses through 2014. Operation Enduring Opportunity sector, IFA franchise members were invited to participate in an expanded IFA’s VetFran program, launched in 1991 to help on-line survey conducted between Oct. 6 and Oct. 25, 2014. veterans of the first Gulf War, adding a hiring component There were 1,250 franchise companies (franchisors) invited in addition to its original franchise owner development to participate in the survey. 207 franchisors (17%) completed mission, to address the immediate needs of returning the survey. Approximately 500 franchisees were invited to veterans. Veterans have a proud history of success and participate in the survey. 107 (21%) franchisees took part in service in franchising. the survey. Additionally, 37 companies that are suppliers to the According to an analysis of the 2007 Census Bureau franchise industry took part in the survey. Small Business Owner survey by PricewaterhouseCoopers for the IFA, there were 66,275 veteran owned franchises, Key findings: supporting 814,600 jobs, generating $139.3 billion in sales • 203,890 veterans have started careers in franchising since and contributing $41.6 billion in contributions to GDP, at 2011. that time. • 5,608 veterans became franchisees among companies The PwC study showed that the average veteran-owned according to industry surveys. franchise businesses compared very favorably to all veteran • Veterans hire veterans. 36% of franchisees indicated that owned businesses, generating average gross receipts of “finding qualified veterans” was their number one challenge $2.1 million compared to $445,487 for all veteran-owned to reaching their hiring goals. businesses. Veteran-owned franchises also employed more • 39% of franchisees surveyed indicated that their franchisor workers (12.3) than the average veteran-owned business (3), was a member of VetFran, while 15% indicated that their indicating that veteran franchisees are stronger job creators franchisor was NOT a VetFran member, and another 46% than their non-franchised peers in business ownership. were not sure. Since the launch of Operation Enduring Opportunity, over • 14% of franchisees surveyed indicated that they are veteran 645 companies are now actively hiring and developing business owners themselves. The research results also veterans as franchise business owners. showed that veteran franchise owners are nearly a third (30%) MORE likely to hire other veterans, or at least be more aware of a person’s veteran status.

1 Why are veterans successful in franchising? General Franchisee Demographics • Veterans acquire strong leadership skills and a thorough • Business Tenure – Two thirds (67%) of franchisees understanding of teams. Military experience includes surveyed have owned their business more than five leading people, improving processes, and accomplishing years, while 46% have been in business over ten years. the mission. Just like in the military, in franchising, the 19% have owned their business less than two years. mission is accomplished by the team. • Units of Operation – 60% of franchisees surveyed • Franchises run on systems. Implementing systems and indicated that they were single-unit operators, while following procedures with precision, emphasized in the remaining 40% indicated that they are multi-unit military training, leads to success in franchising. operators. • Franchises provide training. Veterans are trained and • Employment – The median number of employees per taught very specific skills to be used to carry out very franchisee surveyed was 7, with 54% of those positions specific tasks. Franchises have comprehensive training being full-time positions and 46% being part-time or and support built into their opportunities. This means a contract positions. 17% of franchisees surveyed had no veteran can enter into a completely new field, follow full-time employees, while 9% had no employees at all. the franchisor’s proven business model, and receive the • Geographic Distribution – Of franchisees surveyed, 17% training, guidance, and support a new business owner were from the Northeast, 32% from the Midwest, 30% needs to succeed. from the South, and 21% from the western US. • Franchises offer support. In franchising, veterans are in • Market Size – Of franchisees surveyed, 22% were based business “for” themselves, but not “by” themselves. in small markets (under 100K population), 25% were in medium-size markets (100K – 250K population), 20% SURVEY RESULTS were from large markets (250K – 500K population), and 33% from major metro areas (500K+ population). Results include survey findings from franchisors, • Gender – Of franchisees surveyed, 76% are male and franchisees and suppliers, as well as veteran satisfaction and 24% are female. performance statistics from Franchise Business Review: • Age – The majority of franchisees surveyed (69%) are between the ages of 45 – 64 years old. Median age is Key Findings from the Franchisee Survey approximately 50 years old. • 27% of franchisees surveyed indicated that they had • Ethnicity – Of franchisees surveyed, 76% indicated that hired at least one veteran/spouse of a veteran in the last they are Caucasian, 10% African American, 5% Asian, 12 months. 6% Hispanic, and 4% Other. • The most popular industry sectors for hiring of veterans/ • Education – 63% of franchisees surveyed indicated that spouses of veterans by franchisees are food (65% report they held a bachelor’s degree or advanced degree. hiring a veteran), Automotive (27% report hiring a veteran), General Services (13% report hiring a veteran), Key Findings from the Franchisor Survey Residential /Home Services (15% report hiring a veteran) • 70% of franchisors surveyed indicated that they have and Commercial Services (9% report hiring a veteran). either hired a veteran/spouse of a veteran as a corporate • 98% of franchisees surveyed believe that veterans are a employee, and/or recruited a veteran as a franchisee, in good fit for employment within their franchise business. the past 12 months. • 36% of franchisees indicated that “finding qualified • In total, 493 veterans/spouse of veterans were hired as veterans” was their number one challenge to reaching corporate employees by franchisors. their hiring goals. • In total, 51,771 veterans/spouses of veterans were hired • Only 8% of franchisees surveyed indicated that they by franchisees at one of 13,170 business locations in the have specific programs in place for recruiting veterans as past 12 months (as reported by franchisors). employees. • Half (49%) of franchisors surveyed indicated that they • 39% of franchisees surveyed indicated that their had successfully recruited at least one veteran/spouse of franchisor was a member of VetFran, while 15% a veteran as a new franchisee in the past 12 months. indicated that their franchisor was NOT a VetFran • In total, 416 veterans became new franchisees at one of member, and another 46% were not sure. 62 franchise brands. • 60% of franchisees surveyed indicated that they are • Most popular franchise industries among veterans single-unit operators, and the remaining 40% indicated coming into franchising include Automotive (16%), that they are multi-unit operators. Not surprisingly, General Services (17%), Food (14%), Residential/Home multi-unit operators were nearly twice as likely to have Services (14%), and Business Services (9%). Based on an hired a veteran as single-unit owners... 40% of multi- independent Franchise Business Review surveys of 637 unit operators indicated hiring at least 1 veteran, vs. only veteran franchisee that purchased a franchise within the 23% for single-unit owners. last 2 years (completed 9/30/14). • 14% of franchisees surveyed indicated that they are • 65% of franchisors surveyed indicated that the total veteran business owners themselves. The research results number of veterans being recruited into their company also showed that veteran franchise owners are nearly has increased in the past 12 months. 19% said the rate a third (30%) MORE likely to hire other veterans, or at has increased significantly over the past 12 months. least be more aware of a person’s veteran status.

2 • 99% of franchisors surveyed indicated that VETFRAN WOULD LIKE TO THANK veterans are a good fit as employees within their company. OUR SPONSORS! • 97% of franchisors surveyed indicated that veterans are a good fit as franchisees Chairman’s Corp Sponsors: within their company. Of the 3% that indicated that veterans were not a good fit to be franchisees, “high level of investment being a barrier” or “required specialized industry/professional training not common among veterans,” was given as the primary reason. • 73% of franchisors surveyed indicated that they DO NOT have specific programs in place for recruiting veterans for employees • 67% of franchisors surveyed indicated that they DO have specific programs in place for recruiting veterans for franchisees Make life a little sweeter.™

General Franchisor Demographics • Industry – Franchisors surveyed by industry: 9% business services, 20% food, 21% home services, 3% retail (non-food), 2% automotive, 5% commercial services, 11% health & beauty, 7% child services, 2% hotels & lodging, and 20% from other industry categories. • Investment Level – Median franchise investment level: $100K - $250K. 45% of respondents have an investment level under $100K, while 26% of respondents have an investment level over $250K.

Franchise Business Review’s estimate of over 250,000 veterans finding opportunities within franchising since January 2011 are based on statistical modeling projections using the research data from this study, as well as established business population data, which includes over 2,000 franchise companies, 400,000 franchisee-owned businesses, and more than 500 supplier companies to the franchise industry.

Definition of Veteran and Employment – For the purposes of this research, “veteran” was defined as a U.S. military veteran, or the spouse of a veteran. “Employment” and/or “hired” included both full-time and part-time opportunities within a company. Preferred Provider Sponsor:

3 INDUSTRY PARTICIPATION

The following International Franchise Association member companies are currently engaged in veteran hiring and recruiting and/or are members of VetFran:

@WORK Franchise, Inc. America’s Sub Shop Decor&You® Game Truck LLC @WORK HelpingHands Services BlueGrace Logistics Decorating Den Interiors General Nutrition Centers @Work Medical Services Bonanza Steakhouse Deja Vu Franchise Group, LLC Genuine Parts Company @WORK Personnel Services, Inc. Bonus Building Care Holdings, Inc. GetCompanyUniforms.com 1-800-DryClean, LLC Bottle & Bottega Delta Disaster Service Glass Doctor 1-800-FLOWERS.com BrightStar Franchising, LLC Dental Fix RX Global Franchise Group, LLC 1-800-GOT-JUNK? British Swim School DIGIKIDS® The Go To Crew 1-800-JUNKPRO Brothers Est. 1967® Bar & Grill Direct Capital Franchise Group Goddard Systems 1-800-Radiator & A/C Bruster’s Real Ice Cream Direct Connect Ventures, Inc. Gold’s Gym 5 Day Kitchens, LLC Buck’s Pizza Franchising Corp., Inc. Direct Link Good Feet Worldwide, LLC 7-Eleven, Inc. Budget Blinds DirectBuy Granite Transformations 911 Restoration Burger 21 International, Inc. Doc Popcorn Granny NANNIES Licensing Group, LLC A Caring Home Care Services Business Financial Services The Dog Stop Franchising, LLC Grease Monkey International, Inc. A Suite Salon Franchise Company, LLC Business Partner Marketing Coach® Dogtopia AAMCO Transmissions, Inc. Cafe2U International Pty Ltd Domino’s Pizza LLC Great Clips, Inc. Ablak Holdings, LLC CALLRN Franchise, LLC Dr. G’s Franchising Companies, LLC Great Play Above Grade Level, LLC Cambria Suites Drama Kids International Great Steak Abrakadoodle Remarkable Art Education Camp Bow Wow Dream Dinners Green Leaf’s Beyond Great Salads ACFN Franchised, Inc. Captain D’s, LLC DreamMaker Bath & Kitchen Griswold Home Care, Inc. ActionCOACH USA, Inc. Caring Senior Service Drive N Style The Grounds Guys AdvantaClean Systems, Inc. Caring Transitions Driven Brands, Inc. Grout Doctor Global Franchise Corp. AdviCoach® Cartridge World Dryer Vent Wizard GrowlerU Franco, LLC Age Advantage Home Care Franchising, Inc. Corporation DryPatrol Franchise Group The Growth Coach AIM Mail Centers Cellairis Franchise, Inc. Ductz International Guidant Financial Group, Inc. Aire Serv Heating & Air Conditioning Central Bark Doggy Day Care Dunkin’ Donuts Gymboree Play & Music Aladdin Doors Franchising Inc. Century 21 Real Estate Corporation Dunn Bros Coffee GYMGUYZ All About People Franchise Services, LLC Cereality Cereal Bar & Café E & G Franchise Systems, Inc. The Haagen-Dazs Shoppe Co. All American Ice Cream & Frozen Yogurt CertaPro Painters EagleRider, Inc. Hair Saloon For Men Shops CGI International, Inc. EarthFruits Yogurt Hand & Stone Massage and Facial Spa All American Specialty , Inc. Checkers Drive-In Restaurants, Inc. East Coast Wings & Grill Handyman Connection All Team Franchise Corporation Home of Restaurants, Inc. Eco Safe Pest Control Handyman Matters, Inc. Med Team & Food Team Children’s Lighthouse Learning Centers Econo Lodge Happy & Healthy Products, Inc. Allegra Choice Hotels International Econo Lube N’ Tune, Inc. Happy’s Pizza Franchise, LLC Alliance Franchise Brands LLC Christian Brothers Automotive Corporation Edible Arrangements International, LLC Hardee’s Restaurants, LLC AlphaGraphics, Inc. Chronic Tacos Enterprises, Inc. Elements Therapeutic Massage Harris Research, Inc. Alta Mere The Automotive Outfitters CiCi Enterprises, LP EmbroidMe High Touch Investment Corp. The Alternative Board (TAB) International Inc. Engineering For Kids HKP Always Best Care, Inc. Circle K / TMC Franchise Corporation The Entrepreneur’s Source® HobbyTown American Haircuts Franchising Inc. City Looks Salons International Executive Care Home Brands Group American Poolplayers Association City Wide Franchise Company ExecutiveFranchises.com Home Franchise Concepts, Inc. American Prosperity Group (APG) CivilianJobs.com Expedia® CruiseShipCenters® Home Instead Senior Care America’s Taco Shop CKE Restaurants Holdings, Inc. Expense Reduction Analysts, Inc. HomeTask, Inc. AmeriCop Franchising Inc. Clarion Expense Reduction Coaching® The HomeTeam Inspection Service, Inc. AmeriSpec, Inc. Cleaners Depot Franchise, LLC Express Services, Inc. Homewatch International, Inc. Amorini Panini Franchising, LLC The Cleaning Authority Eye Level Learning Centers HomeWell Senior Care, Inc. Anago Cleaning Systems ClosetsbyDesign Franchising, Inc. Family Fare, LLC Honest-1 Auto Care Annex Brands, Inc. CMIT Solutions, Inc. Famous Brands International HoneyBaked Ham Company and Cafe Anytime Fitness LLC The , Ltd. Fancy Art, N.F.P. Hood Cleaners of America, LLC Araya Clean Coffee News Fantastic Sams Hoodz Arby’s Group, Inc. Coit Services, Inc. Fast Aid Success Systems House Doctors & House Medic Archadeck FASTSIGNS International HouseMaster Home Inspection Services Arooga’s Franchising LP College Hunks Hauling Junk FASTSIGNS National Accounts How Do You Roll? Arthur Treacher’s Franchise Systems, Inc. College Hunks Moving Fetch! Pet Care, Inc. Huddle House, Inc. Ascend Hotel Collection Color-Glo International FFH Worldwide LLC Hungry Howie’s Pizza ASP Franchising, LLC Colors On Parade Fibrenew International Ltd. Huntington Learning Centers, Inc. Assisting Hands Home Care LLC ColorTyme, Inc. Figaro’s Italian Pizza, Inc. Hwy 55 Burgers Shakes & Fries ATAX ComForcare Senior Services Filta Environmental Kitchen Solutions HYPOXI America ATL International, Inc. Comfort Inn Firehouse Subs i9 Sports Auntie Anne’s, Inc. Comfort Keepers Firestorm ICA Franchising, LLC Auto-Lab Franchising, LLC Comfort Suites First Choice Haircutters (U.S.) Inc. Ice House America Automotive Technologies, Inc. Complete Nutrition FirstLight HomeCare IKOR International, Inc. Bach to Rock Computer Explorers Fish Window Cleaning Services, Inc. Image360 , Inc. Cookies by Design FIT4MOM In Home Personal Services Bananas Corrigo Incorporated Flip Flop Shops Franchise Co. Instant Imprints Bare Metal Standard Cost Cutters Family Hair Care Shops FlipFlop® Dogs, LLC Intelligent Office Barkefellers Franchise, LLC Systems, Inc. Floor Coverings International Interim HealthCare Inc. Baskin-Robbins Incorporated Coverall Health-Based Cleaning System FOCUS Brands Inc. International Center for Entrepreneurial Batteries Plus Bulbs Creative Colors International, Inc. Foot Solutions Development Beauty Supply Outlet Crestcom International, LLC Franchise America Finance International Franchise Association BedBug Chasers Critter Control, Inc. FranNet Franchising, LLC Intuit, Inc. The Beef Jerky Outlet Franchise, Inc. Cruise Holidays Freggies IZON Global Media Benetrends, Inc. Cruise Planners / American Express Fresh Coat Jake’s Bennigan’s Franchising Company CruiseOne Fresh Green Light Jani-King International, Inc. International LLC Crunch Franchising Frullati Cafe & Bakery Jan-Pro Franchising International, Inc. Big Frog Franchise Group Curves International, Inc. Fun Bus Franchising, LLC Jan-Pro Master Franchise Big O Tires, LLC Daily Juice Fun-Brands Javelin Solutions BizCard Xpress Dale Carnegie & Associates, Inc. Furniture Medic, Inc. JDog Junk Removal BizNextGen.com Data Doctors Franchise Systems, Inc. Fyzical™ Therapy & Balance Centers Jet-Black Franchise Group

4 INDUSTRY PARTICIPATION continued Jewelry Repair Enterprises, Inc. Mr. Appliance Quality Inn Surf City Squeeze Jiffy Lube International, Inc. Mr. Electric Quizno’s Swiss Farm Stores The Group, Inc. Mr. Handyman RadioShack Corporation Sylvan Learning, Inc. Jomsom Staffing Services Mr. Rooter Plumbing Rainbow International Restoration & Synergy HomeCare Franchising, LLC Juice It Up! Mr. Transmission Cleaning Taco Time JumpBunch, Inc. MRINetwork Rainbow Station International Tailored Living Junkluggers Franchising LLC Mullin Russ Kilejian, PC Ram Jack Systems Distribution, LLC TapSnap Ventures Inc. K & N Mobile Distribution Systems® Multistate Transmissions Ranch One Grilled Chicken Tasti D-Lite Kahala Franchising, LLC Murphy Business and Financial Corporation Rapid Realty Franchise, LLC Tasty Image Chocolate KC Franchises Inc. My Music Skool Company Real Property Management TD Bank Keyrenter Franchise LLC National Fundraising Partners, LLC Red Boy Pizza Franchising Corp. The Team Makers Kiddie Academy National Maintenance Contractors, LLC Yogurt Cafe & Juice Bar Thinique Medical Weight Loss KidzArt NaturaLawn® of America REGIS Corporation Tide Dry Cleaners Kilwin’s Chocolates Franchise, Inc. Navis Pack & Ship Relax the Back Corporation USA, Inc. Kinderdance International Inc. Nestle Toll House Cafe by Chip Rent-A-Wreck of America TINT WORLD Kitchen Solvers New York Pizzeria, Inc. Repicci’s Franchise Group, LLC TITLE Boxing Club Kitchen Tune-Up Next Day Access LLC Restoration Specialties Franchise Group Togo’s Franchisor, LLC Kwik Kopy Business Centers N-Hance Right At Home, Inc. Toppers Pizza Inc. La Quinta Inns & Suites NiteLites Outdoor Lighting RimTyme Custom Wheels and Tires Touching Hearts, Inc. Lapels Dry Cleaning NOVUS Franchising, Inc. Rise & Dine Restaurants, Inc. Town Money Saver Lawn Army NRgize Lifestyle Cafe Rita’s Franchise Company Town Planner Lawn Doctor, Inc. NYS Collection Eyewear, Inc. Ritter’s Frozen Custard Transworld Business Advisors Learning Express, Inc. Office Pride Commercial Cleaning Services Premium Fruit Smoothies LearningRx Franchise Corporation OpenWorks Rockin’ Jump Franchise, LLC TruBlue House Care Lemon Heaven International Inc. OrderUp Rodeway Inn TRUFOODS, LLC Lenny’s Sub Shop Our Town America Rollerz TSS Photography, Inc. Libertana Outdoor Lighting Perspectives Rosati’s Franchising, Inc. Tutor Doctor Systems, Inc. Liberty Tax Service Outdoor Living Brands, Inc. Sales Consultants Two Maids & A Mop Lightbridge Academy Oxi Fresh Franchising Co. Salsarita’s Two Men And A Truck International, Inc.™ LINE-X Franchising LLC OXXO Care Cleaners Samurai Sam’s Teriyaki Grill U.S. Lawns Link Staffing Services Packaging Store Sandler Training uBreakiFix The Little Gym International, Inc. Padgett Business Services Sargo’s Subs Uniglobe Travel International Limited Liquid Capital of America Corp. Painting with a Twist, LLC Sarku Japan Partnership Liquid Nutrition Group, Inc. Pak Mail Centers Savory Franchising Team LLC Unishippers Global Logistics, LLC Little Caesar Enterprises, Inc. Palm Beach Vapors Schlotzsky’s The UPS Store® MAACO Franchising, Inc. Papa John’s International, Inc. Schmizza International, Inc. USA Insulation Franchise Corporation Mac Tools Papa Murphy’s International, Inc. School of Rock Valpak Made In Japan Japanese Restaurants Ltd. Parcel Plus Scooter’s Coffee Vanguard Cleaning Systems, Inc. MaggieMoo’s Ice Cream & Treatery Patrice & Associates Franchising, Inc. Sculpture Hospitality Vapor Shark Franchising LLC Magicuts Paul Davis Restoration / Paul Davis SealMaster Victory Media, Inc. Maid Brigade, Inc. Emergency Services Sears Franchise Businesses Villa Enterprises Maid Right Franchising, LLC Pestmaster Franchise Network Senior Helpers Visiting Angels Maid Simple House Cleaning Pet Butler Sertinos Cafe VivoPools Franchise Company, LLC MaidPro Franchise Corporation Pet Supplies Plus Sertinos Coffee VR Business Brokers The MAIDS International, Inc. Peterbrooke Franchising of America, LLC ServiceMaster Company VypeVapor International, LLC MailCoups, Inc Philly Pretzel Factory Seva® Waiting Game Publications, LLC MainStay Suites Pillar To Post Shane’s Rib Shack Wall Street Deli, Inc. , Inc. Pinot’s Palette ShelfGenie Wallace Property Management Group, LLC Marco’s Pizza PIP Printing and Marketing Services Shine Window Care and Holiday Lighting Watermill Express Franchising, LLC Martin Franchises, Inc. Pirtek USA Shirley’s Franchising, LLC We Olive & Wine Bar Martinizing Delivers Pita Pit, Inc. Shoebox New York We Sell Restaurants Massage Envy Franchising LLC Pizza Factory Inc. Showhomes Franchise Corporation Weed Man Massage Green International Pizza Fresh Siegel Financial Group Welcomemat Services Massage Heights Corporate LLC Pizza Inn, Inc. Signal 88 Franchise Group Inc. Welcyon, Fitness After 50 Matco Tools Pizza Rustica Signarama WellBiz Brands, Inc. Mathnasium Learning Centers Plan Ahead Events Sir Speedy, Inc. Westside Pizza International Inc. Maui Wowi Franchising, Inc. Planet Beach Franchising Corporation Sitters Etc. Franchising, LLC Which Wich Franchise, Inc. Max Muscle Sports Nutrition Sky Zone Franchise Group LLC Wild Bird Centers of America McAlister’s Corporation Pollo Campero Sleep Inn Wild Birds Unlimited, Inc. Medifast Franchise Systems, Inc. Ponderosa Steakhouse SmartView Window Solutions Wild Wing Cafe Meineke Car Care Centers Pop-A-Lock Franchises, Inc. WIN Home Inspection The Melting Pot Restaurants, Inc. Louisiana Kitchen Snap Fitness, Inc. Window Genie Men In Kilts Franchise Services, Inc. , Inc. Snap-on-Tools Company, LLC Window Universe Menchie’s Frozen Yogurt Postal Connections of America Soccer Shots Franchising, LLC Window World, Inc. Merlin Corporation PostNet International Franchise Corp. Solar Universe, Inc. Wing Zone Franchise Corporation Merry Maids, Inc. Precision Door Service Soupman Inc. Restaurants Metal Supermarkets Franchising America Precision Tune Auto Care South Philly Steaks & Fries Wit or Wit Out? Philly Cheesesteaks Inc. Preferred HealthStaff Inc. Sparkle Wash International, Inc. The Woodhouse Day Spas, Corporation Miami Subs Franchising Corporation Premier Home Furnishings, Inc. SpeeDee Oil Change & Auto Service WOW 1 DAY Painting Microtel Inns & Suites Premier Rental-Purchase Spherion Staffing WOW Cafe and Wingery Midas International Corporation Premier Wheel Workz The Spice & Tea Exchange Franchising LLC WSI Mighty Distributing System Pretzel Time, Inc. Sport Clips, Inc. Yogurt Mountain Milex Tune-Up and Brakes Sports Image You Move Me MilliCare Textile and Carpet Care Pro Image Franchise, LC Spring-Green Lawn Care Corp. Young Rembrandts Franchise, Inc. Miracle Method Surface Refinishing Pro-Cuts Star Wellness Franchising, LLC Z-Cal, LLC Miracle-Ear, Inc. Profile Franchising LLC Steak-Out Franchising, Inc. Ziebart International Corporation Moe’s Southwest Grill Proforma Steamatic, Inc. ZIPS Franchising LLC Molly Maid, Inc. Pronto Insurance StearClear Zoomin Groomin Money Mailer Franchise Corp. Property Management, Inc. Storm Guard Franchise Systems, LLC Money Pages Franchising Group, LLC Proshred Franchising Corp. Strategic Franchising Systems Monster Movers Inc. ProSource Wholesale Floorcoverings Sub Zero Ice Cream Franchise LLC ProTect Painters Suburban Extended Stay Moran Family of Brands Pudgie’s Franchise Corporation Sunshine Pack And Ship Mosquito Joe PuroClean, Inc. Supercuts Mosquito Squad Qualicare SuperGreen Solutions 5 ABOUT VETFRAN ABOUT THE IFA’s VetFran program INTERNATIONAL includes over 600 IFA member companies offering FRANCHISE financial incentives, training ASSOCIATION and mentoring to veterans interested in small business The International Franchise ownership and/or a career path Association (IFA) is the world’s in franchising. VetFran was oldest and largest organization founded by the IFA in 1991 in an effort led by Don Dwyer, representing franchising Sr. (USAF, Ret.), founder of The Dwyer Group, to support worldwide. Celebrating over 50 veterans returning from the Gulf War transition to the civilian years of excellence, education economy. and advocacy, IFA works through As hundreds of thousands of young men and women its government relations, media return from Iraq and Afghanistan, including many wounded relations and educational programs to protect, enhance warriors, the International Franchise Association and and promote franchising. Through its media awareness franchised businesses in 2011 launched Operation Enduring campaign highlighting the theme, Franchising: Building Opportunity, a campaign to hire, and recruit as franchise Local Businesses, One Opportunity at a Time, IFA business owners, 80,000 veterans, wounded warriors and promotes the economic impact of the franchise industry, their spouses, through 2014. which supports nearly 18 million jobs and $2.1 trillion The IFA partnered with the White House Joining Forces of economic output for the U.S. economy. IFA members Initiative, MOAA, VFW, the U.S. Department of Veterans include franchise companies in over 300 different Affairs, the Small Business Administration, the U.S. Chamber business format categories, individual franchisees and of Commerce and others in this unprecedented recruitment companies that support the industry in marketing, law and effort. Members set company targets through the VetFran business development. program, which offers recruitment tools and solutions as well as outreach to veterans. VetFran resources include a VetFran Toolkit with online courses, finance assessments and education, and partner links. U.S. military veterans can also access the VetFran Mentor Network. Please visit www.VetFran.com.

ABOUT FRANCHISE BUSINESS REVIEW

Franchise Business Review is a national franchise market research firm that performs independent surveys of franchisee satisfaction and franchise buyer experiences. The firm’s services include commissioned franchise research projects, CEO performance groups, and industry-wide studies of franchisee satisfaction. Franchise Business Review is headquartered in Portsmouth, NH, and can be reached at (603) 433-2270. Visit www.franchisebusinessreview.com for more information.

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