Pearson Vue Florida Insurance Examination Content Outlines

Florida Insurance Examination Content Outlines Effective January 1, 2021

Florida Agent’s Life (including Annuities 4. Consideration & Variable Contracts) 5. Owner’s rights 6. Beneficiary designations 85 scored questions plus 15 pretest questions Time limit: 2 hours a. Primary and contingent b. Revocable and irrevocable GENERAL KNOWLEDGE c. Common disaster d. Minor beneficiaries I. TYPES OF POLICIES AND FEATURES ...... 14% 7. Premium Payment A. Traditional whole life products a. Modes 1. Ordinary whole life b. Grace period 2. Limited-pay and single-premium life c. Automatic premium loan B. Interest/market-sensitive/adjustable life products d. Level or flexible 1. Universal life 8. Reinstatement 2. Variable whole life 9. Policy loans, withdrawals, partial surrenders 3. Variable universal life 10. Non-forfeiture options 4. Interest-sensitive whole life 11. Dividends and dividend options (eg. participating, non- 5. Indexed life participating) C. Term life 12. Incontestability 1. Types 13. Assignments a. Level 14. Suicide b. Decreasing 15. Misstatement of age and gender c. Return of premium 16. Settlement options d. Annually renewable 17. Accelerated death benefits 2. Special features C. Policy exclusions a. Renewable b. Convertible III. COMPLETING THE APPLICATION, UNDERWRITING, AND D. Annuities DELIVERING THE POLICES…...... 14% 1. Single and flexible premium A. Completing the application 2. Immediate and deferred 1. Required signatures 3. Fixed and variable 2. Changes in the application 4. Indexed 3. Consequences of incomplete applications E. Combination plans and variations 4. Warranties and representations 1. Joint life 5. Collecting the initial premium and issuing the receipt 2. Survivorship life (second to die) 6. Replacement 7. Disclosures at point of sale (e.g., HIPAA, HIV consent) II. POLICY RIDERS, PROVISIONS, OPTIONS, AND 8. USA PATRIOT Act/anti-money laundering EXCLUSIONS ...... 21% B. Underwriting A. Policy riders 1. Insurable interest 1. Waiver of premium and waiver of monthly deduction 2. Medical information and consumer reports 2. Guaranteed insurability 3. Fair Credit Reporting Act 3. Payor benefit 4. Risk classification 4. Accidental death and/or accidental death and 5. Stranger/Investor-owned life insurance (STOLI/IOLI) dismemberment C. Delivering the policy 5. Term riders 1. When coverage begins 6. Other insureds 2. Explaining the policy and its provisions, riders, 7. Long term care exclusions, and ratings to the client 8. Return of premium D. Contract law B. Policy provisions and options 1. Elements of a contract 1. Entire contract 2. Unique aspects of the insurance contract 2. Insuring clause a. Conditional 3. Free look

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

Florida Insurance Examination Content Outlines Effective January 1, 2021

1. General duties and powers 2. Agency Actions b. Unilateral 3. Investigations c. Adhesion E. Definitions d. Aleatory 1. Insurance contract IV. TAXES, RETIREMENT, AND OTHER INSURANCE 2. Insurance transaction CONCEPTS ...... 9% 3. Insurer A. Third-party ownership 4. Reinsurance B. Viatical Settlements 5. Domestic company C. Life Settlements 6. Foreign company D. Group life insurance 7. Alien company 1. Conversion privilege 8. Fraternals 2. Contributory vs. noncontributory 9. Authorized and unauthorized companies/admitted E. Retirement plans and non-admitted companies 1. Qualified plans 10. Stock and mutual companies 2. Nonqualified plans 11. Unlicensed entities F. Life insurance needs analysis/suitability 12. Certificate of authority 1. Personal insurance needs F. Licensing 2. Business insurance needs 1. Purpose a. Key person 2. License types b. Buy sell a. Agent G. Social Security benefits b. Agency H. Tax treatment of insurance premiums, proceeds, and 3. Appointments dividends a. Company 1. Individual life b. Unaffiliated 2. Group life 4. License Requirements 3. Modified Endowment Contracts (MECs) a. Education b. Application FLORIDA STATUTES, RULES, AND REGULATIONS c. Background Check d. Examination I. FLORIDA STATUTES, RULES, AND REGULATIONS 5. Maintaining a license COMMON TO ALL LINES ...... 24% A. Financial Services Regulation a. Continuing education 1. Chief Financial Officer b. Communicating with the Department 2. Financial Services Commission c. Record keeping a. Office of Financial Regulation d. Criminal and administrative actions b. Office of Insurance Regulation G. Agent responsibilities B. Department of Financial Services 1. Fiduciary capacity 1. General duties and powers a. Definition a. Agent and adjuster licensing and investigations b. Premium accountability b. Consumer services c. Separate account requirements c. Insurance Fraud 2. Commissions and compensation/ charges for d. Receivership extra services e. Unclaimed Property 3. Reply to DFS and/or Office of Insurance Regulation f. Other powers 4. Ethics C. Office of Insurance Regulation H. Insurance guaranty fund 1. General duties and powers I. Marketing practices a. Policy approval authority 1. Unfair methods of competition b. Rates and forms a. Sliding 2. Market Conduct Examinations b. Coercion 3. Agency Actions c. Misrepresentation 4. Investigation d. Defamation D. Office of Financial Regulation e. False advertising

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

Florida Insurance Examination Content Outlines Effective January 1, 2021

f. Unfair discrimination g. Unfair claims practices h. Fraud i. Controlled business j. Twisting k. Churning l. Rebating m. Concealment II. FLORIDA STATUTES, RULES, AND REGULATIONS PERTINENT TO LIFE AND ANNUITY INSURANCE, INCLUDING VARIABLE PRODUCTS…...... 18% A. Marketing methods and practices 1. Agent Responsibilities 2. Disclosure a. Buyer’s guide b. Policy summary 3. Advertising and sales 4. Prohibited practices and penalties 5. Suitability B. Policy or contract replacement 1. Duties of agent 2. Duties of replacing insurance company C. Individual contracts 1. Standard provisions a. Protection of beneficiaries from creditors b. Prohibited provisions c. Free Look d. Grace period e. Designation of beneficiary f. Secondary addressee 2. Non-forfeiture options 3. Policy settlement D. Group Life 1. Standard provisions / required provisions 2. Conversion rights 3. Types of groups/eligible groups 4. Dependent coverage 5. Employee life 6. Assignment of proceeds

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

Florida Insurance Examination Content Outlines Effective January 1, 2021

12. Change of beneficiary 13. Misstatement of age or sex Florida Agent’s Health Insurance 14. Change of occupation 85 scored questions plus 15 pretest questions 15. Illegal occupation Time limit: 2 hours 16. Relation of earning to insurance B. Other provisions and clauses GENERAL KNOWLEDGE 1. Insuring clause I. TYPES OF POLICIES ...... 16% 2. Free look A. Disability income 3. Consideration clause 1. Individual disability income policy 4. Probationary period 2. Business overhead expense policy 5. Elimination period 3. Business disability buyout policy 6. Waiver of premium 4. Group disability income policy 7. Exclusions and limitations 5. Key employee policy 8. Preexisting conditions B. Accidental death and dismemberment 9. Coinsurance C. Medical expense insurance 10. Deductibles 1. Basic hospital, medical, and surgical policies 11. Eligible expenses 2. Major medical policies 12. Copayments 3. Health Maintenance Organizations (HMOs) 13. Pre-authorizations and prior approval requirements 4. Preferred Provider Organizations (PPOs) 14. Usual, reasonable, and customary (URC) charges 5. Point of Service (POS) plans 15. Lifetime, annual, or per cause maximum benefit limits 6. Flexible Spending Accounts (FSAs) C. Riders 7. High Deductible Health Plans (HDHPs) and related 1. Impairment/exclusions Health Savings Accounts (HSAs) 2. Guaranteed insurability D. Medicare supplement policies D. Rights of renewability E. Group insurance 1. Noncancelable 1. Differences between individual and group contracts 2. Cancelable 2. General characteristics 3. Guaranteed renewable 3. COBRA III. SOCIAL INSURANCE ...... 4% F. Individual/Group Long Term Care (LTC) A. Medicare (Parts A, B, C, D) G. Other policies B. Medicaid 1. Dental C. Social Security benefits 2. Vision 3. Cancer IV. OTHER INSURANCE CONCEPTS ...... 5% 4. Critical illness or specified disease A. Total, partial, recurrent and residual disability 5. Worksite (employer-sponsored) B. Owner’s rights 6. Hospital indemnity C. Dependent children benefits 7. Short-term medical D. Primary and contingent beneficiaries 8. Accident E. Modes of premium payments F. Nonduplication and coordination of benefits (e.g., II. POLICY PROVISIONS, CLAUSES, AND RIDERS ...... 23% primary vs. excess) A. Mandatory and optional provisions G. Occupational vs. non-occupational 1. Entire contract H. Tax treatment of premiums and proceeds of insurance 2. Time limit on certain defenses (incontestable) contracts (e.g., disability income and medical 3. Grace period expenses, etc.) 4. Reinstatement I. Managed care 5. Notice of claim J. Workers Compensation 6. Claim forms K. Subrogation 7. Proof of loss 8. Time of payment of claims V. FIELD UNDERWRITING PROCEDURES ...... 11% 9. Payment of claims A. Completing the application 10. Physical examination and autopsy 11. Legal actions

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

Florida Insurance Examination Content Outlines Effective January 1, 2021

2. Insurance transaction 3. Insurer B. Explaining sources of insurability and HIPAA privacy 4. Reinsurance information (e.g., MIB Report, Fair Credit Reporting Act, 5. Domestic company etc.) 6. Foreign company C. Initial premium payment and receipt and consequences 7. Alien company of the receipt (e.g., medical examination, etc.) 8. Fraternals D. Submitting application (and initial premium if collected) 9. Authorized and unauthorized companies/admitted to company for underwriting and non-admitted companies E. Policy delivery 10. Stock and mutual companies F. Explaining policy and its provisions, riders, exclusions, 11. Unlicensed entities and ratings to clients 12. Certificate of authority G. Replacement F. Licensing H. Contract law 1. Purpose 1. Elements of a contract 2. License types 2. Insurable interest a. Agent 3. Warranties and representations b. Agency 4. Unique aspects of the insurance contract 3. Appointments a. Conditional a. Company b. Unilateral b. Unaffiliated c. Adhesion 4. License Requirements d. Aleatory a. Education b. Application FLORIDA STATUTES, RULES, AND REGULATIONS c. Background Check I. FLORIDA STATUTES, RULES, AND REGULATIONS d. Examination COMMON TO ALL LINES ...... 23% 5. Maintaining a license A. Financial Services Regulation a. Continuing education 1. Chief Financial Officer b. Communicating with the Department 2. Financial Services Commission c. Record keeping a. Office of Financial Regulation d. Criminal and administrative actions b. Office of Insurance Regulation G. Agent responsibilities B. Department of Financial Services 1. Fiduciary capacity 1. General duties and powers a. Definition a. Agent and adjuster licensing and investigations b. Premium accountability b. Consumer services c. Separate account requirements c. Insurance Fraud 2. Commissions and compensation / charges for d. Receivership extra services e. Unclaimed Property 3. Reply to DFS and/or Office of Insurance Regulation f. Other powers 4. Ethics C. Office of Insurance Regulation H. Insurance guaranty fund 1. General duties and powers I. Marketing practices a. Policy approval authority 1. Unfair methods of competition b. Rates and forms a. Sliding 2. Market Conduct Examinations b. Coercion 3. Agency Actions c. Misrepresentation 4. Investigation d. Defamation D. Office of Financial Regulation e. False advertising 1. General duties and powers f. Unfair discrimination 2. Agency Actions g. Unfair claims practices 3. Investigations h. Fraud E. Definitions i. Controlled business 1. Insurance contract j. Twisting

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

Florida Insurance Examination Content Outlines Effective January 1, 2021

2 Disclosure a. Outline of Coverage k. Churning b. Buyer’s guide l. Rebating 3. Advertising m. Concealment 4. Policy standards II. FLORIDA STATUTES, RULES, AND REGULATIONS 5. Required Provisions (Minimum standards) PERTINENT TO HEALTH INSURANCE…...... 18% 6. Other Provisions A. Standard Policy Provisions and Clauses (individual 7. Terminology and group) a. Skilled care 1. Minimum Benefit Standards b. Intermediate care a. Grandfathered c. Custodial care b. Non-grandfathered d. Home health care vs. home care 2. Required and Optional Coverages e. Continuing care retirement communities (CCRC) 3. Prohibited Provisions f. Alternate care B. Group Health insurance g. Case management 1. Eligible groups (employer based, fraternal, assoc. h. Activities of Daily Living (ADL’s) and cognitive blanket) impairment 2. Continuation i. Medically necessary or appropriate 3. Conversion j. Plan of care 4. Coordination of benefits k. Adult day care C. Disclosure l. Hospice care 1. Outline of Coverage 8. Replacement 2. Renewal Agreements/Nonrenewal and 9. Unintentional lapse Cancellation a. secondary addressee 3. Advertising b. cognitive impairment 4. Certificate of Coverage 10. Long-Term Care partnership 5. Group Blanket Health 11. Medicaid--relationship to Long-Term Care a. Definition F. Requirements for small employers b. Required Provisions 1. Definitions 6. Unfair Trade Practices 2. Special Provisions 7. Application Responsibilities 3. Disclosure requirements 8. Marketing methods and practices 4. Denial/Termination/Nonrenewal D. Medicare Supplement Insurance 5. Fair Marketing Standards 1. Required provisions (Minimum Standards) 6. Benefit plans offered a. Pre-existing conditions 7. Availability of coverage b. Free Look 8. Small Employer Rating, Renewability and Portability 2. Open Enrollment Periods Act a. 65 and over 9. Guaranteed issue b. under 65 10. Employee declination of coverage 3. Advertising G. Florida Healthy Kids Corporation 4. Marketing standards H. Requirements relating to HIV/AIDS 5. Disclosure I. Plan Types a. Outline of Coverage 1. Health Maintenance Organization (HMO) b. Buyer’s guide 2. Preferred Provider Organization (PPO) 6. Replacement/Replacement Forms 3. Exclusive provider organization (EPO) 7. Duplication of Benefits 4. Prepaid service organization 8. Standardized policy benefits (A-N) 5. Indemnity plan 9. Exclusions 6. Discount medical plan organization (DMPO) 10. Medicaid--relationship to Supplements J. Dread disease policy 11. Medicare advantage plan E. Long-term Care Policies 1. Purpose

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

Florida Insurance Examination Content Outlines Effective January 1, 2021

5. Owner’s rights 6. Beneficiary designations Florida Agent’s Health & Life (including a. Primary and contingent Annuities & Variable Contracts) b. Revocable and irrevocable 150 scored questions plus 15 pretest questions c. Common disaster Time limit: 2.75 hours d. Minor beneficiaries 7. Premium Payment GENERAL KNOWLEDGE a. Modes b. Grace period I. TYPES OF LIFE POLICIES AND FEATURES ...... 8% c. Automatic premium loan A. Traditional whole life products d. Level or flexible 1. Ordinary whole life 8. Reinstatement 2. Limited-pay and single-premium life 9. Policy loans, withdrawals, partial surrenders B. Interest/market-sensitive/adjustable life products 10. Non-forfeiture options 1. Universal life 11. Dividends and dividend options (eg. participating, non- 2. Variable whole life participating) 3. Variable universal life 12. Incontestability 4. Interest-sensitive whole life 13. Assignments 5. Indexed life 14. Suicide C. Term life 15. Misstatement of age and gender 1. Types 16. Settlement options a. Level 17. Accelerated death benefits b. Decreasing C. Policy exclusions c. Return of premium d. Annually renewable III. COMPLETING THE LIFE APPLICATION, UNDERWRITING, 2. Special features AND DELIVERING THE POLICES…...... 8% a. Renewable A. Completing the application b. Convertible 1. Required signatures D. Annuities 2. Changes in the application 1. Single and flexible premium 3. Consequences of incomplete applications 2. Immediate and deferred 4. Warranties and representations 3. Fixed and variable 5. Collecting the initial premium and issuing the receipt 4. Indexed 6. Replacement E. Combination plans and variations 7. Disclosures at point of sale (e.g., HIPAA, HIV consent) 1. Joint life 8. USA PATRIOT Act/anti-money laundering 2. Survivorship life (second to die) B. Underwriting 1. Insurable interest II. LIFE POLICY RIDERS, PROVISIONS, OPTIONS, AND 2. Medical information and consumer reports EXCLUSIONS ...... 12% 3. Fair Credit Reporting Act A. Policy riders 4. Risk classification 1. Waiver of premium and waiver of monthly deduction 5. Stranger/Investor-owned life insurance (STOLI/IOLI) 2. Guaranteed insurability C. Delivering the policy 3. Payor benefit 1. When coverage begins 4. Accidental death and/or accidental death and 2. Explaining the policy and its provisions, riders, dismemberment exclusions, and ratings to the client 5. Term riders D. Contract law 6. Other insureds 1. Elements of a contract 7. Long term care 2. Unique aspects of the insurance contract 8. Return of premium a. Conditional B. Policy provisions and options b. Unilateral 1. Entire contract c. Adhesion 2. Insuring clause d. Aleatory 3. Free look 4. Consideration

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

Florida Insurance Examination Content Outlines Effective January 1, 2021

5. Worksite (employer-sponsored) 6. Hospital indemnity IV. TAXES, RETIREMENT, AND OTHER LIFE INSURANCE 7. Short-term medical CONCEPTS ...... 5% 8. Accident A. Third-party ownership VI. HEALTH POLICY PROVISIONS, CLAUSES, AND RIDERS B. Viatical Settlements …………………………...... 14% C. Life Settlements A. Mandatory and optional provisions D. Group life insurance 1. Entire contract 1. Conversion privilege 2. Time limit on certain defenses (incontestable) 2. Contributory vs. noncontributory 3. Grace period E. Retirement plans 4. Reinstatement 1. Qualified plans 5. Notice of claim 2. Nonqualified plans 6. Claim forms F. Life insurance needs analysis/suitability 7. Proof of loss 1. Personal insurance needs 8. Time of payment of claims 2. Business insurance needs 9. Payment of claims a. Key person 10. Physical examination and autopsy b. Buy sell 11. Legal actions G. Social Security benefits 12. Change of beneficiary H. Tax treatment of insurance premiums, proceeds, and 13. Misstatement of age or sex dividends 14. Change of occupation 1. Individual life 15. Illegal occupation 2. Group life 16. Relation of earning to insurance 3. Modified Endowment Contracts (MECs) B. Other provisions and clauses V. TYPES OF HEALTH POLICIES ...... 9% 1. Insuring clause A. Disability income 2. Free look 1. Individual disability income policy 3. Consideration clause 2. Business overhead expense policy 4. Probationary period 3. Business disability buyout policy 5. Elimination period 4. Group disability income policy 6. Waiver of premium 5. Key employee policy 7. Exclusions and limitations B. Accidental death and dismemberment 8. Preexisting conditions C. Medical expense insurance 9. Coinsurance 1. Basic hospital, medical, and surgical policies 10. Deductibles 2. Major medical policies 11. Eligible expenses 3. Health Maintenance Organizations (HMOs) 12. Copayments 4. Preferred Provider Organizations (PPOs) 13. Pre-authorizations and prior approval requirements 5. Point of Service (POS) plans 14. Usual, reasonable, and customary (URC) charges 6. Flexible Spending Accounts (FSAs) 15. Lifetime, annual, or per cause maximum benefit limits 7. High Deductible Health Plans (HDHPs) and related C. Riders Health Savings Accounts (HSAs) 1. Impairment/exclusions D. Medicare supplement policies 2. Guaranteed insurability E. Group insurance D. Rights of renewability 1. Differences between individual and group contracts 1. Noncancelable 2. General characteristics 2. Cancelable 3. COBRA 3. Guaranteed renewable F. Individual/Group Long Term Care (LTC) VII. SOCIAL INSURANCE ...... 2% G. Other policies A. Medicare (Parts A, B, C, D) 1. Dental B. Medicaid 2. Vision C. Social Security benefits 3. Cancer 4. Critical illness or specified disease VIII. OTHER HEALTH INSURANCE CONCEPTS ...... 3%

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

Florida Insurance Examination Content Outlines Effective January 1, 2021

d. Receivership e. Unclaimed Property A. Total, partial, recurrent and residual disability f. Other powers B. Owner’s rights C. Office of Insurance Regulation C. Dependent children benefits 1. General duties and powers D. Primary and contingent beneficiaries a. Policy approval authority E. Modes of premium payments b. Rates and forms F. Nonduplication and coordination of benefits (e.g., 2. Market Conduct Examinations primary vs. excess) 3. Agency Actions G. Occupational vs. non-occupational 4. Investigation H. Tax treatment of premiums and proceeds of insurance D. Office of Financial Regulation contracts (e.g., disability income and medical 1. General duties and powers expenses, etc.) 2. Agency Actions I. Managed care 3. Investigations J. Workers Compensation E. Definitions K. Subrogation 1. Insurance contract IX. FIELD UNDERWRITING PROCEDURES ...... 6% 2. Insurance transaction A. Completing the application 3. Insurer B. Explaining sources of insurability and HIPAA privacy 4. Reinsurance information (e.g., MIB Report, Fair Credit Reporting Act, 5. Domestic company etc.) 6. Foreign company C. Initial premium payment and receipt and consequences 7. Alien company of the receipt (e.g., medical examination, etc.) 8. Fraternals D. Submitting application (and initial premium if collected) 9. Authorized and unauthorized companies/admitted to company for underwriting and non-admitted companies E. Policy delivery 10. Stock and mutual companies F. Explaining policy and its provisions, riders, exclusions, 11. Unlicensed entities and ratings to clients 12. Certificate of authority G. Replacement F. Licensing H. Contract law 1. Purpose 1. Elements of a contract 2. License types 2. Insurable interest a. Agent 3. Warranties and representations b. Agency 4. Unique aspects of the insurance contract 3. Appointments a. Conditional a. Company b. Unilateral b. Unaffiliated c. Adhesion 4. License Requirements d. Aleatory a. Education b. Application FLORIDA STATUTES, RULES, AND REGULATIONS c. Background Check d. Examination I. FLORIDA STATUTES, RULES, AND REGULATIONS 5. Maintaining a license COMMON TO ALL LINES ...... 13% a. Continuing education A. Financial Services Regulation b. Communicating with the Department 1. Chief Financial Officer c. Record keeping 2. Financial Services Commission d. Criminal and administrative actions a. Office of Financial Regulation G. Agent responsibilities b. Office of Insurance Regulation 1. Fiduciary capacity B. Department of Financial Services a. Definition 1. General duties and powers b. Premium accountability a. Agent and adjuster licensing and investigations c. Separate account requirements b. Consumer services 2. Commissions and compensation / charges for c. Insurance Fraud

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

Florida Insurance Examination Content Outlines Effective January 1, 2021

extra services III. FLORIDA STATUTES, RULES, AND REGULATIONS 3. Reply to DFS and/or Office of Insurance Regulation PERTINENT TO HEALTH INSURANCE…...... 10% 4. Ethics A. Standard Policy Provisions and Clauses (individual H. Insurance guaranty fund and group) I. Marketing practices 1. Minimum Benefit Standards 1. Unfair methods of competition a. Grandfathered a. Sliding b. Non-grandfathered b. Coercion 2. Required and Optional Coverages c. Misrepresentation 3. Prohibited Provisions d. Defamation B. Group Health insurance e. False advertising 1. Eligible groups (employer based, fraternal, assoc. f. Unfair discrimination blanket) g. Unfair claims practices 2. Continuation h. Fraud 3. Conversion i. Controlled business 4. Coordination of benefits j. Twisting C. Disclosure k. Churning 1. Outline of Coverage l. Rebating 2. Renewal Agreements/Nonrenewal and m. Concealment Cancellation 3. Advertising II. FLORIDA STATUTES, RULES, AND REGULATIONS 4. Certificate of Coverage PERTINENT TO LIFE AND ANNUITY INSURANCE, 5. Group Blanket Health INCLUDING VARIABLE PRODUCTS…...... 10% a. Definition A. Marketing methods and practices b. Required Provisions 1. Agent Responsibilities 6. Unfair Trade Practices 2. Disclosure 7. Application Responsibilities a. Buyer’s guide 8. Marketing methods and practices b. Policy summary D. Medicare Supplement Insurance 3. Advertising and sales 1. Required provisions (Minimum Standards) 4. Prohibited practices and penalties a. Pre-existing conditions 5. Suitability b. Free Look B. Policy or contract replacement 2. Open Enrollment Periods 1. Duties of agent a. 65 and over 2. Duties of replacing insurance company b. Under 65 C. Individual contracts 3. Advertising 1. Standard provisions 4. Marketing standards a. Protection of beneficiaries from creditors 5. Disclosure b. Prohibited provisions a. Outline of Coverage c. Free Look b. Buyer’s guide d. Grace period 6. Replacement/Replacement Forms e. Designation of beneficiary 7. Duplication of Benefits f. Secondary addressee 8. Standardized policy benefits (A-N) 2. Non-forfeiture options 9. Exclusions 3. Policy settlement 10. Medicaid--relationship to Supplements D. Group Life 11. Medicare advantage plan 1. Standard provisions / required provisions E. Long-term Care Policies 2. Conversion rights 1. Purpose 3. Types of groups/eligible groups 2 Disclosure 4. Dependent coverage a. Outline of Coverage 6. Employee life b. Buyer’s guide 7. Assignment of proceeds 3. Advertising

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

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Florida Insurance Examination Content Outlines Effective January 1, 2021

4. Policy standards 5. Required Provisions (Minimum standards) 6. Other Provisions 7. Terminology a. Skilled care b. Intermediate care c. Custodial care d. Home health care vs. home care e. Continuing care retirement communities (CCRC) f. Alternate care g. Case management h. Activities of Daily Living (ADL’s) and cognitive impairment i. Medically necessary or appropriate j. Plan of care k. Adult day care l. Hospice care 8. Replacement 9. Unintentional lapse a. Secondary addressee b. Cognitive impairment 10. Long-Term Care partnership 11. Medicaid--relationship to Long-Term Care F. Requirements for small employers 1. Definitions 2. Special Provisions 3. Disclosure requirements 4. Denial/Termination/Nonrenewal 5. Fair Marketing Standards 6. Benefit plans offered 7. Availability of coverage 8. Small Employer Rating, Renewability and Portability Act 9. Guaranteed issue 10. Employee declination of coverage G. Florida Healthy Kids Corporation H. Requirements relating to HIV/AIDS I. Plan Types 1. Health Maintenance Organization (HMO) 2. Preferred Provider Organization (PPO) 3. Exclusive Provider Organization (EPO) 4. Prepaid service organization 5. Indemnity plan 6. Discount Medical Plan Organization (DMPO) J. Dread Disease Policy

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

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Florida Insurance Examination Content Outlines Effective January 1, 2021

F. Loss 1. Direct Florida Agent’s General Lines Insurance 2. Indirect 160 scored questions plus 15 pretest questions G. Loss Valuation Time limit: 3 hours 1. Actual cash value 2. Replacement cost GENERAL KNOWLEDGE 3. Market value 4. Stated/agreed value I. TYPES OF PROPERTY POLICIES ...... 16% 5. Salvage value A. Homeowners

1. HO-2 H. Proximate cause 2. HO-3 I. Deductible 3. HO-4 J. Indemnity 4. HO-5 K. Limits of liability 5. HO-6 L. Coinsurance/Insurance to value 6. HO-8 M. Occurrence B. Dwelling policies N. Cancellation 1. DP-1 O. Nonrenewal 2. DP-2 P. Vacancy and unoccupancy 3. DP-3 Q. Liability C. Commercial lines 1. Absolute 1. Commercial Package Policy (CPP) 2. Strict 2. Commercial property 3. Vicarious a. Commercial building and business personal property R. Negligence form S. Binder b. Causes of loss forms T. Endorsements c. Business income U. Blanket vs. Specific d. Extra expense e. Equipment breakdown III. PROPERTY POLICY PROVISIONS AND CONTRACT LAW 3. Business Owners Policy (BOP) …………………...... 7% 4. Builders Risk A. Declarations D. Inland marine B. Insuring agreement 1. Personal Articles floaters C. Conditions 2. Commercial Property floaters D. Exclusions E. National Flood Insurance Program E. Definition of the insured F. Others F. Duties of the insured 1. Earthquake G. Obligations of the insurance company 2. Mobile Homes H. Mortgagee rights 3. Watercraft I. Proof of loss 4. Farm Owners J. Notice of claim 5. Windstorm K. Appraisal L. Other Insurance Provision II. PROPERTY INSURANCE TERMS AND RELATED M. Subrogation CONCEPTS ...... 9% N. Elements of a contract A. Insurance O. Warranties, representations, and concealment 1. Law of Large Numbers P. Sources of underwriting information B. Insurable interest Q. Fair Credit Reporting Act C. Risk R. Privacy Protection (Gramm Leach Bliley) 1. Pure vs. Speculative Risk S. Policy Application D. Hazard T. Terrorism Risk Insurance Act (TRIA) 1. Moral 2. Morale IV. TYPES OF CASUALTY POLICIES, BONDS, AND 3. Physical RELATED TERMS ...... 16% E. Peril A. Commercial general liability

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

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Florida Insurance Examination Content Outlines Effective January 1, 2021

5. Exclusive remedy 6. Premium Determination 1. Exposures D. Crime a. Premises and Operations 1. Employee Dishonesty b. Products and Completed Operations 2. Theft 2. Coverage 3. Robbery a. Coverage A: Bodily Injury and Property Damage 4. Burglary Liability 5. Forgery and Alteration (1) Occurrence 6. Mysterious disappearance (2) Claims made E. Bonds (a) Retroactive Date 1. Surety b. Coverage B: Personal Injury and Advertising Injury 2. Fidelity c. Coverage C: Medical Payments F. Professional liability d. Supplemental Payments 1. Errors and Omissions e. Who is an insured 2. Medical Malpractice f. Limits 3. Directors and Officers (D&O) (1) Per occurrence 4. Employment Practices Liability (EPLI) (2) Annual Aggregate 5. Cyber liability and data breach g. Damage to Property of Others G. Umbrella/Excess Liability B. Automobile: personal auto and business auto 1. Liability V. CASUALTY INSURANCE TERMS AND RELATED a. Bodily Injury CONCEPTS ...... 9% b. Property Damage A. Risk c. Split Limits B. Hazards d. Combined Single Limit 1. Moral 2. Medical Payments 2. Morale 3. Physical Damage (collision; other than collision; 3. Physical specified perils) C. Indemnity 4. Uninsured motorists D. Insurable interest 5. Underinsured motorists E. Loss valuation 6. Who is an insured 1. Actual cash value 7. Types of Auto 2. Replacement cost a. Owned 3. Market value b. Non-owned 4. Stated/agreed value c. Hired 5. Salvage value d. Temporary Substitute F. Negligence e. Newly Acquired Autos G. Liability f. Transportation Expense and Rental Reimbursement H. Occurrence Expense I. Binders 8. Garage Coverage Form, including Garagekeepers J. Warranties Insurance K. Representations 9. Exclusions L. Concealment 10. Individual Insured and Drive Other Car (DOC) M. Deposit Premium/Audit C. Workers Compensation Insurance, Employers Liability N. Certificate of Insurance Insurance, and Related Issues O. Law of Large Numbers (This section does not deal with specifics of state law, which are P. Pure vs. Speculative Risk addressed elsewhere in this outline.) Q. Endorsements 1. Standard policy concepts R. Damages a. Who is an employee/employer 1. Compensatory b. Compensation a. General 2. Work-related vs. non-work-related b. Special 3. Other states’ insurance 2. Punitive 4. Employers Liability

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

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Florida Insurance Examination Content Outlines Effective January 1, 2021

3. Insurer 4. Domestic company S. Compliance with provisions of Fair Credit Reporting 5. Foreign company Act 6. Alien company VI. CASUALTY POLICY PROVISIONS ...... 7% 7. Fraternals A. Declarations 8. Authorized and unauthorized companies/admitted B. Insuring agreement and non-admitted companies C. Conditions 9. Stock and mutual companies D. Exclusions and Limitations 10. Unlicensed entities E. Definition of the insured 11. Certificate of authority F. Duties of the insured after a loss F. Licensing G. Cancellation and nonrenewal provisions 1. Purpose H. Supplementary payments 2. License types I. Proof of loss a. Agent J. Notice of claim b. Adjuster K. Arbitration c. Agency L. Other insurance 3. Appointments M. Subrogation 4. License Requirements N. Loss settlement provisions including consent to settle a. Education a loss b. Application O. Terrorism Risk Insurance Act (TRIA) c. Background Check d. Examination FLORIDA STATUTES, RULES, AND REGUALTIONS 5. Maintaining a license a. Continuing education I. FLORIDA STATUTES, RULES, AND REGULATIONS b. Communicating with the Department COMMON TO ALL LINES ...... 15% c. Record keeping A. Financial Services Regulation d. Criminal and administrative actions 1. Chief Financial Officer e. Appointments 2. Financial Services Commission (1) Company a. Office of Financial Regulation (2) Unaffiliated b. Office of Insurance Regulation G. Agent responsibilities B. Department of Financial Services 1. Fiduciary capacity 1. General duties and powers a. Definition a. Agent and adjuster licensing and investigations b. Premium accountability b. Consumer services c. Separate account requirements c. Insurance Fraud 2. Commissions and compensation/ charges for d. Receivership extra services e. Unclaimed Property 3. Reply to DFS and/or Office of Insurance Regulation f. Other powers 4. Ethics C. Office of Insurance Regulation H. Insurance guaranty fund 1. General duties and powers I. Marketing practices a. Policy approval authority 1. Unfair methods of competition b. Rates and forms [move items to a.] a. Sliding 2. Market Conduct Examinations b. Coercion 3. Agency Actions c. Misrepresentation 4. Investigation d. Defamation D. Office of Financial Regulation e. False advertising 1. General duties and powers f. Unfair discrimination 2. Agency Actions g. Other unfair practices 3. Investigations h. Unfair claims practices E. Definitions i. Fraud 1. Insurance contract j. Controlled business 2. Insurance transaction

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

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Florida Insurance Examination Content Outlines Effective January 1, 2021

III. FLORIDA STATUTES, RULES AND REGULATIONS PERTINENT TO HEALTH INSURANCE…………...... 6% k. Twisting A. General Health l. Churning 1. Contract Provisions m. Rebating a. Time limit on certain defenses (incontestable) n. Concealment b. Free look II. FLORIDA STATUTES, RULES AND REGULATIONS c. Grace period PERTINENT TO GENERAL LINES INSURANCE… ..... 15% d. Reinstatement A. Insurance Contracts e. Elimination period 1. Renewal, Nonrenewal, Cancellation: f. Waiver of premium Commercial, Homeowners, Personal Auto and g. Coinsurance Casualty Policies h. Misstatement of sex or age 2. Proof of Loss 2. Types of Limited Policies B. Payment of claims a. Hospitalization Expense C. Premium Financing b. Hospital Indemnity D. Property c. Accident Insurance 1. Hurricane deductible d. Surgical Expense 2. Wind mitigation/code issues e. Dread Disease 3. Catastrophic ground cover collapse 3. Major Medical 4. Sinkholes 4. Disability Income 5. Hurricane occurrence 5. Medicare Supplement 6. Fungus 6. HMO 7. Loss assessment (HO-6) 7. PPO 8. Exclusions 8. Long Term Care 9. Loss settlement B. Disclosure 10. Dispute resolution 1. Renewal Agreements/Nonrenewal and Cancellation 11. Loss payment 2. Advertising 12. Flood

E. Citizens Property Insurance Corporation (Citizens) F. Surplus Lines 1. Florida Surplus Lines Service Office 2. Eligibility for export G. Auto Insurance 1. Required coverages a. Financial responsibility law b. Personal injury protection (PIP) 2. Limits 3. Uninsured/underinsured motorists coverage 4. Cancellation/Nonrenewal 5. Treatment of motorcycles H. Comparative Negligence Law I. Worker’s Compensation 1. Workers Compensation Joint Underwriting Association (WCJUA) J. Florida Automobile Joint Underwriting Association (FAJUA) K. Boiler and Machinery/Equipment breakdown L. Adjuster practices and conduct

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

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Florida Insurance Examination Content Outlines Effective January 1, 2021

A. Insurance 1. Law of Large Numbers Florida Examination for Personal Lines B. Insurable interest 100 scored questions plus 10 pretest questions C. Risk Time limit: 2 hours 1. Pure vs. Speculative Risk D. Hazard GENERAL KNOWLEDGE 1. Moral 2. Morale I. TYPES OF PROPERTY POLICIES ...... 10% 3. Physical A. Homeowners E. Peril 1. HO-2 F. Loss 2. HO-3 1. Direct 3. HO-4 2. Indirect 4. HO-5 G. Loss Valuation 5. HO-6 1. Actual cash value 6. HO-8 2. Replacement cost B. Dwelling policies 3. Market value 1. DP-1 4. Stated value 2. DP-2 5. Salvage value 3. DP-3 H. Proximate cause C. Inland marine I. Deductible 1. Personal Articles floaters J. Indemnity D. National Flood Insurance Program K. Limits of liability E. Others L. Coinsurance/Insurance to value 1. Earthquake M. Occurrence 2. Mobile Homes N. Cancellation 3. Watercraft O. Nonrenewal 4. Windstorm P. Vacancy and unoccupancy II. TYPES OF CASUALTY POLICIES ...... 13% Q. Liability A. Automobile: personal auto 1. Absolute 1. Liability 2. Strict a. Bodily Injury 3. Vicarious b. Property Damage R. Negligence c. Split Limits S. Binder d. Combined Single Limit T. Endorsements 2. Medical Payments U. Blanket vs. Specific 3. Physical Damage (collision; other than collision; V. Burglary, Robbery, Theft, and Mysterious specified perils) Disappearance 4. Uninsured motorists W. Warranties 5. Underinsured motorists X. Representations 6. Who is an insured Y. Concealment 7. Types of Auto Z. Deposit Premium/Audit a. Owned AA. Certificate of Insurance b. Non-owned BB. Damages c. Hired 1. Compensatory d. Temporary Substitute a. General e. Newly Acquired Autos b. Special f. Transportation Expense and Rental Reimbursement 2. Punitive Expense CC. Compliance with Provisions of Fair Credit Reporting 8. Exclusions Act B. Umbrella/Excess liability IV. PROPERTY AND CASUALTY POLICY PROVISIONS AND III. PROPERTY AND CASUALTY INSURANCE TERMS AND CONTRACT LAW ...... 24% RELATED CONCEPTS ...... 28%

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

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Florida Insurance Examination Content Outlines Effective January 1, 2021

2. Agency Actions 3. Investigations A. Declarations E. Definitions B. Insuring agreement 1. Insurance contract C. Conditions 2. Insurance transaction D. Exclusions 3. Insurer E. Definition of the insured 4. Domestic company F. Duties of the insured after a loss 5. Foreign company G. Obligations of the insurance company 6. Alien company H. Mortgagee rights 7. Fraternals I. Proof of loss 8. Authorized and unauthorized companies/admitted J. Notice of claim and non-admitted companies K. Appraisal 9. Stock and mutual companies L. Other Insurance Provision 10. Unlicensed entities M. Subrogation 11. Certificate of authority N. Elements of a contract F. Licensing O. Sources of underwriting information 1. Purpose P. Fair Credit Reporting Act 2. License types Q. Privacy Protection (Gramm Leach Bliley) a. Agent R. Policy Application b. Adjuster S. Terrorism Risk Insurance Act (TRIA) c. Agency T. Cancellation and nonrenewal provisions 3. Appointments U. Supplementary payments 4. License Requirements V. Arbitration a. Education W. Loss settlement provisions including consent to settle b. Application a loss c. Background Check d. Examination FLORIDA STATUTES, RULES, AND REGULATIONS 5. Maintaining a license I. FLORIDA STATUTES, RULES, AND REGULATIONS a. Continuing education COMMON TO ALL LINES ...... 15% b. Communicating with the Department A. Financial Services Regulation c. Record keeping 1. Chief Financial Officer d. Criminal and administrative actions 2. Financial Services Commission e. Appointments a. Office of Financial Regulation (1) Company b. Office of Insurance Regulation (2) Unaffiliated B. Department of Financial Services G. Agent responsibilities 1. General duties and powers 1. Fiduciary capacity a. Agent and adjuster licensing and investigations a. Definition b. Consumer services b. Premium accountability c. Insurance Fraud c. Separate account requirements d. Receivership 2. Commissions and compensation/ charges for e. Unclaimed Property extra services f. Other powers 3. Reply to DFS and/or Office of Insurance Regulation C. Office of Insurance Regulation 4. Ethics 1. General duties and powers H. Insurance guaranty fund a. Policy approval authority I. Marketing practices b. Rates and forms 1. Unfair methods of competition 2. Market Conduct Examinations a. Sliding 3. Agency Actions b. Coercion 4. Investigation c. Misrepresentation D. Office of Financial Regulation d. Defamation 1. General duties and powers e. False advertising

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

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Florida Insurance Examination Content Outlines Effective January 1, 2021

f. Unfair discrimination g. Other unfair practices h. Unfair claims practices

i. Fraud j. Controlled business k. Twisting

l. Churning m. Rebating n. Concealment

II. FLORIDA STATUTES, RULES AND REGULATIONS

PERTINENT TO PERSONAL LINES INSURANCE… ... 10% A. Insurance Contracts 1. Renewal, Nonrenewal, Cancellation: Homeowners, Personal Auto and Casualty Policies 2. Proof of Loss B. Payment of claims C. Premium Financing D. Property 1. Hurricane deductible 2. Wind mitigation/code issues 3. Catastrophic ground cover collapse 4. Sinkholes 5. Hurricane occurrence 6. Fungi 7. Loss assessment (HO-6) 8. Exclusions 9. Loss settlement 10. Dispute resolution 11. Loss payment 12. Flood E. Citizens Property Insurance Corporation (Citizens) F. Surplus Lines 1. Florida Surplus Lines Service Office 2. Eligibility for export G. Auto Insurance 1. Required coverages a. Financial responsibility law b. Personal injury protection (PIP) 2. Limits 3. Uninsured/underinsured motorists coverage 4. Cancellation/Nonrenewal 5. Treatment of motorcycles H. Comparative Negligence Law I. Florida Automobile Joint Underwriting Association (FAJUA) J. Health

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

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Florida Insurance Examination Content Outlines Effective January 1, 2021

Ref: 626.9641

III. AGENT LICENSING ...... 10% Florida Examination A. Licensing of Surplus Lines Agent for Surplus Lines Insurance Ref: 626.927, 626.9271, 626.9272 40 scored questions plus 10 pretest questions Ref: 626.901 through 626.931 Time limit: 1 hour B. Maintaining a License 1. Change of Address I. FLORIDA LAWS AND RULES PERTINENT TO SURPLUS Ref: 626.551 LINES INSURANCE AND GENERAL 2. Fees/License Renewal ADMINISTRATION/ELIGIBILITY ...... 45% 3. Self-Appointment Ref: 626.901 through 626.939, F.S. Ref: 626.112, 626.381, 626.431(3), 626.451 A. Eligible Surplus Lines Insurers 4. Reportable Administrative / Criminal Actions Ref: 626.918, 626.9181, 626.919 C. Suspension, Termination, Revocation of License and B. Service of Process Other Penalties Ref: 626.905, 626.907, 626.937 C. Eligibility to Export Ref: 626.916, 626.917 1. Policy Fees D. Florida Surplus Lines Service Office Ref: 626.921, 626.931 E. Notice of Cancellation or Non-renewal Ref: 626.9201 F. Payment of Premiums and Claims Ref: 626.9371 G. Disclosure Statement of Certain Information Required for Liability Claims Ref: 626.9372 H. Liability of Insureds; Deductibles and Coinsurance Ref: 626.9374

II. AGENT RESPONSIBILITIES ...... 45% A. Requirements for Placement of Surplus Lines Insurance Ref: 626.914(4) B. Records of Surplus lines Agent 1. Content Ref: 626.922, 626.924, 626.930 2. Reporting and filing Ref: 626.923, 626.938, 626.921 3. Penalties Ref: 626.936, 626.9361 C. Surplus Lines Tax, Service Fee, and Assessments Ref: 626.932, 626.9325, 626.933, 626.934, 627.351, 252.372, 215.555 1. Definition of Premium 2. Premium Tax 3. Service Fee 4. Emergency Management Preparedness and Assistance D. Unfair Trade Practices 1. Illegal Dealings in Premiums; Excess or Reduced Charges for Insurance Ref: 626.9541(1)(o) 2. Policyholder’s Bill of Rights

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

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Florida Insurance Examination Content Outlines Effective January 1, 2021

VI. WRITING AND UNDERWRITING BONDS ...... 15% A. Underwriting B. The Surety/Defendant Contract (Bond) Florida Agent’s Bail Bonds/Limited C. The Surety Contract Surety D. Writing the Bond/Premium 60 scored questions plus 5 pretest questions E. Transfer Bonds Time limit: 1 hour 1. In state 2. Out–of–state I. BAIL AS SURETY; CRIMINAL DEFENDANT'S F. Out–of–County Bonds BONDS ...... 5% A. Bail As Surety VII. THE COURTS ...... 10% 1. Regulation and regulatory authority A. Jurisdictions 2. The Surety Contract 1. Appellate jurisdiction B. Criminal Defendant's Bonds 2. Original jurisdiction 1. Bail Bonds B. Fulfilling the obligation 2. Appeal Bonds 1. Required court appearances 3. Supersedeas Bonds 2. Court orders 4. Habeas Corpus Bonds 3. Surrender of Defendant 5. Extradition Bonds 4. Statutory discharge 6. Civil Contempt Bonds VIII. FORFEITURES AND JUDGMENTS ...... 15% 7. Ne Exeat Bonds A. Forfeitures C. Federal Bonds 1. Procedural Guidelines II. LICENSING AND APPOINTMENT OF BAIL BOND 2. Notice of Forfeiture AGENTS ...... 5% 3. Discharge of Forfeiture A. Professional Bail Bond Agents 4. Warrant/Capias for Defendant's Arrest B. Limited Surety Agents 5. Locating and Arresting the Defendant 1. Application B. Judgments 2. Qualifications 1. Forfeiture to Judgment 3. Effective Date and Term of License 2. Consequences of Unpaid Judgments 4. Prohibited Persons 3. Motions to Set Aside Judgment 5. Continuing Education Requirements 4. Remission

III. FUNDAMENTALS OF CONTRACTS ...... 5% IX. COLLATERAL AND INDEMNITY ...... 15% A. Enforceability of contracts A. The Indemnity Contract B. Actions that Make a Contract Unenforceable B. Types of Collateral C. Creating A Valid Contract C. Amount of Collateral D. Enforcing the Contract D. Securing Collateral E. Uniform Extradition Act E. Custody of Collateral F. Return of Collateral After Fulfillment IV. OPERATING A BAIL BOND BUSINESS ...... 15% G. After Forfeiture A. The Contract of Agency H. Contractual Restrictions B. Statutory Guidelines I. Punishment for Violations 1. Bail bond office Ref: 648.571 2. Supervision and Employees 3. Licenses and Appointments X. REGULATION OF BAIL BOND AGENTS ...... 10% 4. Records A. Criminal Charges and Violations 5. Required Reporting 1. Felony Violations 6. Advertising 2. Misdemeanor Violations B. Department Authority 7. Change of Address C. Payment of Premium 1. Department Discipline 2. Initiating a Departmental Investigation V. ARREST AND RELEASE ...... 5% 3. Evidence Gathering A. Arrest Procedures 4. Disciplinary Actions and Other Consequences B. Pre–Trial Release C. Approval and Acceptance of Bail D. GPS Monitoring

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

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Florida Insurance Examination Content Outlines Effective January 1, 2021

1. General 2. Limited F. Corporations/Limited Liability Companies (LLCs) Florida Examination for Title Insurance G. Trusts 70 scored questions plus 5 pretest questions H. Condominiums Time limit: 1.5 hours I. Judgments and Liens I. RULES, REGULATIONS AND STATUTES ...... 20% J. Adverse Possession and Quieting Title A. Florida Title Rule K. Construction Lien Law 1. F.A.C. 69O-186 L. Foreclosure 2. F.A.C. 69B-186 M. Bankruptcy B. Florida Statutes N. Water Rights O. Access, Easements, Encroachments 1. 626 Part I P. Restrictions, Reverters, Reservations and Minerals 2. 626 Part V Q. Florida Statute of Limitations on Title Issues 3. 626 Part IX 4. 627 Part XIII V. CLOSING PROCEDURES………………………………. 16% C. RESPA A. Legal Liability, Responsibility, Fiduciary 1. Section 8 Relationships 2. Section 9 1. Cybersecurity D. TILA-RESPA B. Mechanics of a Closing E. Gramm-Leach-Bliley 1. Contracts and addendums 1. Security of Confidential Personal Information 2. Document preparation Ref: 501.171 F.S. 3. Closing disclosures and settlement statements F. Industry Ethics 4. Document execution II. TITLE INSURANCE INDEMNITY CONTRACT ...... 10% 5. Conducting the closing A. Title Insurance Policy 6. Disbursement and post–closing 1. Covered Risks VI. ESCROW HANDLING ...... 10% 2. Conditions A. Escrow as a Trust Fund 3. Exclusions from coverage 1. Escrow as fiduciary relationship 4. Forms/Schedules 2. Duties of title agent and title agency B. Title Insurance Commitment B. Escrow Responsibilities 1. Schedule A 2. Schedule B - Section I VII. AGENT AND AGENCY LICENSING ...... 8% 3. Schedule B - Section II A. Licensing Requirements 4. Commitment Provisions 1. Resident Agent 2. Non Resident Agent III. TITLE SEARCHES ...... 11% 3. Title Agency A. Records B. Maintaining a License B. Marketable Record Title Act 1. Continuing education C. Grants/Patents 2. Change of address D. Legal Description C. Appointment E. Government Surveys/Lots D. Fines and Assessments IV. EXAMINATION OF TITLE ...... 25% E. Suspension, Termination, Revocation of License A. Deeds, Mortgages and Statutory Requirements 1. Essential elements of a deed 2. Types of ownership 3. Mortgage releases and satisfactions 4. Power–of–Attorney 5. Recording B. Homestead Ref: Article X, Section 4FL–CONST C. Probate Ref: Ch. 731 through 735, 739 D. Guardianships E. Partnerships

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

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Florida Insurance Examination Content Outlines Effective January 1, 2021

G. Other Commercial Casualty Insurance 1. Professional liability insurance Florida Adjuster’s All Lines Insurance 2. Employment–related practices liability (EPL) 100 scored questions plus 10 pretest questions H. Homeowners Liability Time limit: 2 hours 1. Coverage I. PROPERTY AND LIABILITY INSURANCE CONCEPTS, 2. Exclusions INSURANCE CONTRACTS, AND LAW AND ADJUSTING 3. Additional coverages PRACTICES ...... 14% 4. Limits of liability A. Contracts in general 5. Endorsements B. Property and liability insurance I. Farm Liability 1. Contract elements J. Boiler and Machinery 2. Insurance policy conditions 1. Boiler and machinery coverage form 3. Risk 2. Objects definitions forms 4. Property insurance concepts 3. Indirect loss coverage endorsements 5. Liability insurance concepts 4. Miscellaneous options 6. Insurance contracts and the law 5. Small business forms C. Adjusting Practices K. Crime and Surety 1. Adjuster's responsibilities 1. Crime General Provisions 2. Insurer's claims handling goals 2. Coverages and Insuring Agreements 3. Basic claims handling activities 3. Surety bonds 4. Common settlement and release options L. Workers Compensation 5. Property adjusting practices 1. Workers Compensation law Ref: 627.70131 a. Definitions 6. Liability adjusting practices b. Other requirements c. Injuries covered II. CASUALTY/LIABILITY INSURANCE …...... 28% d. Benefits A. Automobile Liability e. Rules for payment 1. Function of auto liability insurance f. Claims disputes 2. Supplementary payments g. Miscellaneous law provisions 3. Limits 2. Workers compensation and employers liability 4. Personal Auto Policy insurance policy 5. Personal Auto endorsements B. Uninsured Motorists III. FIRE AND ALLIED LINES, INCLUDING MARINE, C. Florida Automobile No-Fault (PIP) DWELLING …...... 28% D. Automobile Miscellaneous A. Dwelling Policies 1. Business auto policy 1. Declarations a. Business auto coverage form 2. Coverages (Basic, Broad, Special Forms) b. Business auto endorsements a. DP-1, 2, 3 c. Truckers coverage form 3. Endorsements d. Garage insurance B. Homeowners Insurance e. Garage coverage form endorsements 1. Section I - Property Coverage E. General Liability 2. Coverages 1. Declarations a. HO-2, 3, 4, 5, 6, 7, 8 2. Common policy conditions 3. Limits 3. Coverage A – Bodily injury and property damage 4. Additional coverages agreement 5. Perils insured against 4. Coverage B – Personal and advertising injury 6. General exclusions 5. Coverage C – Medical payments 7. Conditions 6. Supplementary payments 8. General conditions 7. Miscellaneous forms of general liability insurance 9. Endorsements F. Excess/Umbrella Liability C. Commercial Property Policy 1. Excess liability 1. Contract conditions 2. Umbrellas 2. Coverage forms - general

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

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Florida Insurance Examination Content Outlines Effective January 1, 2021

1. Health Maintenance Organizations (HMO) 2. Preferred Provider Organizations (PPO) 3. Causes of Loss forms D. Disability D. Flood Insurance E. Medicare Supplement 1. National Flood Insurance Program 2. Other flood insurance VI. RESIDUAL MARKETS … ...... 2% E. Business owners Policy A. Florida Automobile Joint Underwriting Association (FAJUA) 1. Eligibility B. Citizens Property Insurance Corporation 2. Property coverages Ref: 627.351 3. Optional coverages C. Florida Workers Compensation Joint Underwriting 4. Liability coverages Association (FWCJUA) F. Inland Marine Insurance 1. Nationwide definition VII. SELECTED FLORIDA STATUTES AND RULES … ..... 11% 2. Personal inland marine policies A. Adjuster Licensing Requirements 3. Commercial Inland Marine policies 1. Transacting insurance a. Controlled forms 2. Civil remedy b. Uncontrolled forms 3. Continuing education G. Ocean Marine Insurance Ref: 626.869 1. Types of coverage 4. Expiration of license and appointment a. Hull coverage 5. Notice of change of address; name b. Cargo coverage 6. Refusal, suspension, or revocation of license c. Freight coverage B. Conduct of Adjuster d. Liability coverage 1. Dismantling, destruction, change of identity of motor 2. Ocean Marine perils vehicle or mobile home; salvage 3. Other ocean marine policy clauses and definitions 2. Unfair methods of competition and unfair or H. Aviation Insurance deceptive acts or practices 1. Aircraft policies and coverage 3. Comprehensive coverage 2. Special aviation coverages 4. Mediation of claims 5. Misrepresentation of policy provisions IV. MOTOR VEHICLE PHYSICAL DAMAGE AND 6. Failure to acknowledge MECHANICAL BREAKDOWN INSURANCE ...... 15% 7. Response to Department inquiries A. Personal Auto Policy 8. Insurer Anti-Fraud Efforts 1. Part D - Coverage for damage to your auto C. Ethical Requirements 2. Endorsements 1. Violations B. Business Auto Policy 2. Code of Ethics 1. Business auto coverage form a. Section I- Covered autos b. Section III - Physical damage 2. Garage insurance a. Section I - Covered autos b. Section III - Garage keepers c. Section IV - Physical damage coverage d. Endorsements 3. Truckers insurance 4. Other provisions of auto policies C. Mechanical Breakdown 1. Exclusions 2. Deductible 3. Policy term and territory 4. Conditions V. HEALTH INSURANCE ...... 2% A. General policy provisions and application B. Types of policies C. Other organizations

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

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Florida Insurance Examination Content Outlines Effective January 1, 2021

3. Causes of Loss forms 4. Statutory limitations Florida Public Adjuster’s 5. Business interruption/extra expense F. Flood Insurance All Lines Insurance 1. National Flood Insurance Program 100 scored questions plus 10 pretest questions 2. Other flood insurance Time limit: 2 hours G. Business owners Policy I. GENERAL PROPERTY INSURANCE PRODUCT 1. Property coverages KNOWLEDGE ...... 25% 2. Optional coverages A. Contracts in general H. Inland Marine Insurance B. Property insurance 1. Personal Inland Marine policies 1. Insurance contracts 2. Commercial Inland Marine policies 2. Insurance policy conditions I. Ocean Marine Insurance 3. Property insurance concepts 1. Types of coverage C. Adjusting Practices J. Builders’ Risk 1. Adjuster's responsibilities K. Aviation Insurance L. Boiler and Machinery a. Company M. Crime b. Independent 1. General provisions c. Public 2. Coverages and Plans 2. Claims handling goals 3. Basic claims handling activities III. MOTOR VEHICLE PHYSICAL DAMAGE AND 4. Claim negotiation and settlement practices MECHANICAL BREAKDOWN INSURANCE ...... 2% 5. Property adjusting practices A. Personal Auto Policy Ref: 627.70131 1. Part D - Coverage for damage to your auto B. Business Auto Policy II. PROPERTY INSURANCE POLICIES ...... 25% 1. Business auto coverage form A. Dwelling Insurance a. Section I- Covered autos 1. Common policy forms b. Section III - Physical damage a. DP-1 2. Garage insurance b. DP-2 a. Section I - Covered autos c. DP-3 b. Section III - Garage keepers 2. Coverages (Basic, Broad, Special Forms) c. Section IV - Physical damage coverage 3. Common endorsements 3. Truckers insurance 4. Definitions C. Mechanical Breakdown B. Homeowners Insurance 1. Common HO policies IV. RESIDUAL MARKETS ...... 2% a. HO -2, 3, 4, 5, 6, 8 A. Florida Automobile Joint Underwriting Association 2. Coverages (FAJUA) B. Citizens Property Insurance Corporation 3. Limits Ref: 627.351 4. Additional coverages C. Florida Insurance Guaranty Association (FIGA) 5. Perils insured against 6. Exclusions V. SELECTED FLORIDA STATUTES AND RULES ...... 15% 7. Conditions A. Conduct of Adjuster 8. Common Endorsements 1. Unfair methods of competition and unfair or 9. Definitions deceptive acts or practices C. Condominiums 2. Mediation of claims (FS 627.7015) 1. Unit Owner 3. Failure to acknowledge 2. Association 4. Response to Department inquiries D. Mobile/Manufactured Homes 5. Conduct of public adjusters 1. Valuation B. Ethical Requirements 2. Definitions 1. Violations E. Commercial Property Insurance 2. Code of Ethics 1. Contract conditions 2. Coverage forms - general

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

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Florida Insurance Examination Content Outlines Effective January 1, 2021

VI. FLORIDA LAWS AND REGULATIONS PERTINENT TO PUBLIC ADJUSTERS ...... 31% A. Florida Laws and Regulations Specific to Public Adjusters 1. Licensing requirements 2. Continuing education 3. Expiration of license or appointment 4. Change of address; name 5. Refusal, suspension, or revocation of license 6. Apprenticeship B. Practices, Responsibilities, and Duties 1. Proof of Loss a. Requirements b. Time elements 2. Disclosure a. Advertising b. Conflicts of interest 3. Contracts a. General requirements b. Fraud statement c. Fees d. Cancellation e. Declaration of emergency 4. Retention of Records C. Conduct and Ethical Requirements 1. Code of ethics (FAC 69B-220.201) 2. Administrative code of conduct (FAC 69B-220.051) 3. Statutory conflicts of interest 4. Solicitation 5. Commingling 6. Prohibitions D. Dispute Resolution 1. Civil remedies a. Notices 2. Mediation and Appraisal

FLORIDA Insurance Outline- Examination Content Outlines Effective: January 1, 2021

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