Hospitality Assistance Report
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HOSPITALITY ASSISTANCE REPORT Hocking Hills Lodge (DNR-190020) Date: 07.29.2020 Job No: 18270.00 Final Report 300 Marconi Boulevard Columbus, Ohio 43215 T 614 628.0300 F 614 628.0311 schooleycaldwell.com ARCHITECTURE. INSPIRED. TABLE OF CONTENTS 1. Introduction 1.1 Introduction to the Hocking Hills Lodge ................................................................ 3 1.2 Report Intent......................................................................................................... 3 1.3 Concessionaire vs. Owner Provided Services......................................................... 3 2. Restaurant / Bar / Café 2.1 Introduction and Background ............................................................................... 4 2.2 Surrounding Market Area ...................................................................................... 4 2.3 Sample Food Menus.............................................................................................. 5 2.4 General Notes .......................................................................................................9 3. Guest Amenities and Services 3.1 Guest Check-In / Check-Out ................................................................................ 11 3.2 Hotel Room Amenities and Services ................................................................... 12 3.3 Pool Amenities and Services ............................................................................... 14 3.4 Fitness Amenities and Services ........................................................................... 16 3.5 Laundry Services ................................................................................................. 16 3.6 A/V, Technology, and Communications .............................................................. 17 3.7 Gift Shop Services ............................................................................................... 21 3.8 Event and Pre-Function Amenities and Services ................................................. 23 3.9 Loft Lounges ....................................................................................................... 24 3.10 Lodge Activities .................................................................................................. 25 4. Operational Considerations 4.1 Mix of Hotel Rooms and Identified Potential Rate Considerations ...................... 26 4.2 Hours of Operation ............................................................................................. 27 4.3 Seasonal Considerations ..................................................................................... 28 4.4 Security Considerations ...................................................................................... 29 4.5 Loading, Deliveries, and Refuse Collection .......................................................... 30 4.6 Event Sizes, Configurations, Setup, and Teardown ............................................. 30 5. FF&E and OSE to Be Provided by Concessionaire 5.1 Overview ............................................................................................................. 32 300 Marconi Boulevard Columbus, Ohio 43215 T 614 628.0300 F 614 628.0311 schooleycaldwell.com t:\2018proj\18270\3-documentation\07_report\18270-9 0_hospitality assistance report\2020-07-29_hospitality assistance report_final.docx P a g e | 1 HOSPITALITY ASSISTANCE REPORT ARCHITECTURE. INSPIRED. Hocking Hills Lodge DNR-190020 6. Technology Items Provided by Concessionaire 6.1 Systems to be Provided ...................................................................................... 33 7. Other Considerations 7.1 Branding Opportunities ...................................................................................... 36 7.2 Parking Considerations ....................................................................................... 37 7.3 Other Amenities Available to Hocking Hills Visitors ............................................ 38 8. Appendices Appendix A – FF&E Expectations Appendix B – Food Service & Laundry Equipment Lists Appendix C – Technology & Security Responsibility Matrix Appendix D – Wireless Network Predictive Survey Report t:\2018proj\18270\3-documentation\07_report\18270-90_hospitality assistance report\2020-07-29_hospitality assistance report_final.docx P a g e | 2 HOSPITALITY ASSISTANCE REPORT ARCHITECTURE. INSPIRED. Hocking Hills Lodge DNR-190020 1. INTRODUCTION 1.1 Introduction to the Hocking Hills Lodge Millions of visitors travel to Hocking Hills State Park every year, making it the most popular state park in Ohio and one of the most popular parks in the nation. The park is known for providing guests with a serene and natural environment, ideal for vacations and retreats. Breathtaking scenery, along with a unique gorge system of impressive geological formations, make Hocking Hills a truly memorable and one-of-a kind destination. The Ohio Department of Natural Resources (ODNR) is working with Schooley Caldwell to complete Construction Documents for the Hocking Hills Lodge to be located at 20020 State Route 664 South in Logan, Ohio. In general, the Lodge will be approximately 72,500 gross square feet and the program will include an 81-room hotel, restaurant, bar, café, event center, gift shop, and pool complex. ODNR will procure a Concessionaire to operate and manage the Hocking Hills Lodge. 1.2 Report Intent Broadly speaking, the intent of this report is to identify design considerations presently planned for the Hocking Hills Lodge which are relevant to prospective Concessionaires and which require ODNR coordination and support. 1.3 Concessionaire vs. Owner Provided Services This section describes the responsibilities, services, and items to be provided by the Concessionaire and the Owner. This is not meant to be a comprehensive list, but rather provides a framework for the Concessionaire’s bidding proposal and contract negotiations. In general, the Owner provides building and site construction. This includes site items such as excavation, hardscaping, landscaping, paving, utility work and connections, and others. It also includes building construction such as foundations, building core and shell construction, interior and exterior finishes, mechanical systems, electrical systems, and plumbing. In general, the Concessionaire is responsible for lodge operations and management. This includes items such as building and lodge site operations, sales and marketing, human resources, staffing, retail operations, and others. Also included is laundry equipment and kitchen equipment including the cafe, events equipment (including audio-visual (A/V) equipment), non-hardwired lighting, Fixtures, Furnishings, and Equipment (FF&E), and Operational Supplies and Equipment (OS&E). Select technology components are also the responsibility of the Concessionaire per Appendix C. The Concessionaire is also responsible for operations and housekeeping of 40 nearby Hocking Hills Park cabins. No vendors will be operating on this site other than the Concessionaire. t:\2018proj\18270\3-documentation\07_report\18270-90_hospitality assistance report\2020-07-29_hospitality assistance report_final.docx P a g e | 3 HOSPITALITY ASSISTANCE REPORT ARCHITECTURE. INSPIRED. Hocking Hills Lodge DNR-190020 2. RESTAURANT / BAR / CAFÉ 2.1 Introduction and Background The Hocking Hills Lodge will be an 81-room facility to be located in the center of Hocking Hills State Park. Hocking Hills State Park is located approximately 58 miles southeast of downtown Columbus, Ohio. Within the Hocking Hills State Park, there are over 25 miles of hiking trails, rock formations, waterfalls, and recess caves. The region attracts over 4,000,000 visitors annually, which range from leisure visitors to business conference attendees, depending on the season. The majority of business conference visitors typically come in the colder months (i.e., the “shoulder” and “off-peak” months of the year, which tend to be the months of November through April). Leisure visitors typically come during the warmer months in the late spring and summer. Since the region attracts over 4 million visitors annually, there are many businesses nearby that offer lodging, food/drink, and entertainment. It will be important that the proposed Hocking Hills Lodge becomes a strong competitor to these existing businesses by quickly matching (or exceeding) the services and amenities offered by these businesses, especially in the area of food service. The goal is for the new lodge to become a destination where the guests and visitors won’t feel the need to drive elsewhere after the day’s activities and remain on site as much as possible for evening meals and/or entertainment. A three-meal restaurant, bar, café, and events services will constitute the food and beverage services offered by the Lodge. Room service is not anticipated. 2.2 Surrounding Market Area The restaurant, bar, café, and events services inside the Lodge will be open to both guests staying at the Lodge, and the general public. This is important because the new Lodge will be located near several competing lodging facilities, as well as numerous retail restaurants located around the perimeter of the park and within a 10-mile radius. The largest potential competitor to the proposed new Lodge appears to be the Inn & Spa at Cedar Falls, located only one mile away from the proposed site. The Inn & Spa at Cedar Falls offers many similar foodservice amenities that the proposed new Lodge will offer, including robust, seasonal American dining