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ink A Monthly Publication for and by Amtrak Employees Volume 19 • Issue 3 • April 2014

Close Call Reporting

Amtrak Business Lines Train of Thought

his past March, we submitted our proposed we make of resources, both those we receive TFY 2015 budget to Congress. This year, we and those we generate. New Safe-2-Safer are requesting $1.62 billion in federal capital The FY 2015 budget will bring costs of our and operating support, an increase of approxi- other services (long-distance and state-sup- mately 16 percent over last year. ported) to light through this budgeting process. Milestone Our proposed budget redirects Both our state services and the operating profit obtained our long-distance trains are a from the Northeast Corridor valuable part of our nation’s February: (NEC) towards the planning and transportation system and I have 241,288 240,000

implementation of major multi- every reason to believe that January: year projects in the NEC such Congress will continue to provide 230,896 as replacing century old bridges the necessary funding to keep 220,000 and tunnels. NEC revenues have these services operating. It will recently exceeded operating costs be up to us then to manage them by more than $300 million a year. as efficiently as we can because Many don’t realize that much of our stakeholders, the state DOTs 200,000 2014 December: the revenue from the NEC is also and Congress expect nothing less 192,718

used to cover some of the costs of Joseph H. Boardman from us. 2013 November: state-supported and long-distance If Congress funds our request 185,038 180,000 trains. This year’s federal request asks Congress of $1.62 billion, this level of funding will allow October: to fully fund the operating and capital needs of Amtrak both to sustain our current levels of 173,624 the long-distance routes so that NEC revenues service and to make important investments in September: can be reinvested directly in our aging infra- our Northeast Corridor. Providing our legis- 161,114 160,000 structure—which badly needs it. lative and grant request for FY15 by business August: Today, the NEC is at capacity, and steadily line will bring even greater transparency to 147,102 increasing amounts of investment are needed Amtrak’s budget, and provide greater clarity on July: 140,000 if we are to maintain the current level of use the specific needs of each part of our business. 138,253 and begin to build for the future. Investing in As we hear more in the next few months June: 130,351 the NEC will benefit the entire company and, concerning our budget request, we will commu- May: in the long run, our nation. The country sim- nicate the next steps or any significant changes. 122,509 120,000 ply cannot afford to let a rail line that carries Our request has met a largely favorable initial half of Amtrak’s trains and 50 percent of the reception, and there is reason to hope that the nation’s rail commuters fall apart. improvements you’ve contributed to over the Amtrak has been going through changes in past decade are helping us to make an effective 100,000 order to grow, improve financially and become case. In the meantime, let’s continue to make the passenger railroad that we envision in our Amtrak the company that takes America Strategic Plan. Part of this change involves a where it wants to go by providing superior cus- clearer presentation of our budget and the use tomer service and safety. n The peer-to-peer injury prevention program, Safe- 2-Safer, reached its previous goal of 100,000 observations Amtrak Government Affairs and Corporate Communications

in February 2013. TrackAA Joe McHugh, Vice President I. Suzi Andiman Liliana Lopez Amtrak’s system-wide Government Affairs & Director, Employee Sr. Communications Officer Corporate Communications Communications progress each month. Marlon Sharpe Lisa V. Pulaski Chuck Gomez Principal Graphic Designer Graphic Designer Multimedia Specialist

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2 | April 2014 Amtrak Ink Table of Front Line Focus

Contents “I would like to let you know that one of your telephone repre- sentatives, Ms. Loretta O’Bannon #6304 was outstanding in her 4 This Month’s Leading News resolving my Amtrak travel plans on Monday, March 3, 2014. Amtrak Exhibit Train’s successful trip to New Mexico. Art Ms. O’Bannon went over and beyond the exhibit discounts for employees. call of duty. She was patient, listened to my concerns, sensitive to my needs and was 5 Bulletin Board able to successfully resolve my situation. The California Zephyr comes back to Denver Union If there are any commendations that you Station. Empire Builder schedule change. Learn about give to outstanding employees, Ms. Loretta the social media program for writers. O’Bannon should be given one.

National Train Day I am looking forward to my trip on 7 Amtrak, thanks in no small part to Ms. Learn why you should sign up to volunteer for National O’Bannon. Train Day 2014. Very truly yours,” Riverside Reservation & Sales Office 8 Confidential Close Call —Roberta Bryce Reservation Sales Agent Loretta Reporting System O’Bannon. Read about the Confidential Close Call Reporting System “Greetings from California: and what it means to our safety. My wife and I had the pleasure of traveling from Sacramento to Fresno on January 25 (Train 704). Although all staff members 16 Community with whom we interacted were helpful, we would like to espe- Learn about the Earth Day celebrations and our steward- cially commend Mr. Randall Curtis. ship to the environment. His courtesy, helpfulness, and friendly demeanor with the passengers in our car went way beyond our expectations. He 17 Milestones exemplifies the type of Amtrak employee that enhances the Employee milestones from January to March 2014. image of your operation. We sincerely wish him the best during his time with you. Amtrak could do well to hire future employees of his caliber.” ink —William Stock, PhD A Monthly Publication for and by Amtrak Employees

Volume 19 • Issue 3 • April 2014 “I am writing as a recent customer of Amtrak’s travel service on behalf of a federal government agency and wish to pass On the Cover on a word of gratitude for one of your employees, Mr. John Veterans Locomotive Hamilton. On Thursday, February 20, 2014 I was traveling from #42 outside the Washington, D.C. to Philadelphia on Acela Train 2212, and State line Tunnel in experienced a medical problem. Mr. Hamilton was the con- Canaan, N.Y. ductor on that train and he was very helpful in his concern and Photo courtesy of National Train Day care for me. This train was very busy and he had many respon- Volunteers Needed sibilities, but he kindly helped me recover, moved my luggage, Steve Ostrowski. Close Call Reporting Amtrak Business Lines and found me a seat on the train. Throughout my travels, he and his colleagues kept an eye on me as I recovered. It was a long and stressful day and I was happy to arrive safely at my destination. It was very reassuring to me that your employees Amtrak Headquarters 60 Massachusetts Ave., NE have a watchful eye and help those who have special circum- Washington, D.C. 20002 stances as they arise—even on the busiest of travel days. [email protected] Amtrak Ink is a monthly employee publication of Amtrak, the I hope you can pass on my appreciation to Mr. Hamilton and National Railroad Passenger Corporation. his supervisor as I am very grateful for his help.” ® AMTRAK is a registered service mark of the National Railroad Passenger Corporation. —Gregory Downing

Amtrak Ink April 2014 | 3 Upcoming News & Promotions

Treasures from Korea: Arts and Culture Slavery at Jefferson’s Monticello of the Joseon Dynasty, 1392–1910 Amtrak employees can visit the constitution Amtrak employees can visit the Philadelphia center in Philadelphia until October 19, 2014, for Museum of Art until May 26, 2014 to enjoy this the exhibit about slavery at Thomas Jefferson’s exhibit and learn more about Korean art and Monticello. Thomas Jefferson helped create a culture. In this first full-scale survey devoted to new nation based on individual freedom and 10 the art of the celebrated Joseon dynasty, discover self-government—yet he remained a slaveholder The day in May when we a number of designated National Treasures— throughout his life. This powerful, revealing and will celebrate National many of which have never been outside of deeply personal exhibition follows the stories Train Day. Korea—and learn about kingship and courtly of six slave families who lived and worked at life, Joseon society, ancestral rites, and the role of Jefferson’s plantation—the Fossett, Granger, 60 Confucianism and Buddhism during this extraor- Gillette, Hemings, Hern, and Hubbard families— The number of coach seats dinary dynasty that spanned half a millennium. and their descendants who fought for justice and added to the Auto Train Amtrak employees can book now and save helped bring to light their ancestors’ lives and for the spring and summer $5.00 on adult general admission through May values. Slavery at Jefferson’s Monticello features of 2014. 26 (your discount will automatically appear in more than 280 artifacts that represent each fami- the shopping cart), or reference Discount Code ly’s trade as well as personal items of Jefferson’s 160 AMTRAKSAVE5 when you visit. Visit phila- including a walking stick, chess set, books, spec- The top miles per hour that mueum.org to book your visit or obtain more tacles, and replica of the portable desk used to our trains will be able to information. draft the Declaration of Independence. Explore reach on a 23-mile section the story of slavery in early U.S. history while of the Northeast Corridor Exhibit Train in the Southwest discovering the struggle and the self-determina- between Trenton and New Over 4,700 visitors attended two Amtrak tion at the heart of America’s founding. Leave Brunswick, N.J. after major Exhibit Train events this past March. At stops being inspired to discover your own family heri- construction activities that in Chandler, Ariz., and Santa Fe, N.M., visitors tage and history. we are beginning on 2014. learned about Amtrak’s past, present and future. Amtrak employees must show their Amtrak The Southwest stops helped garner attention employee badge at the box office to receive 15,000 for two of our long-distance service trains, the discounted ticket pricing or they can also The number of applicants, Southwest Chief and Sunset Limited. enter the promo code “AMTRAK” online at at time of publication, for Employees can learn about the Exhibit constitutioncenter.org. n the Amtrak Social Media Train and its schedule by visiting Amtrak.com/ Residence Program for exhibit-train. writers. $6,249.50 Food and beverage remittance that Lead Service Attendant (LSA) Teresa Dogan averaged per trip in March 2014 in the Café car of the California Zephyr.

Exhibit Train makes a stop in Santa Fe, N.M.

4 | April 2014 Amtrak Ink Bulletin Board

The California Zephyr comes back to Denver Union Station On February 28, Amtrak service resumed at the historic Denver Union Station. Amtrak had been serving Denver passengers at a temporary location on 21st St. since 2011. This made way for the redevelopment of the historic building and construction of a new commuter rail station and under- ground bus concourse. Renovation inside Union Station is not yet finished. Amtrak passengers access the waiting room, ticketing and baggage office by following signs to the track-side of the building. The station now features a newly constructed pas- Denver Union Station senger platform under a large white building and we hope they return Amtrak-sponsored GreatAmerican- canopy where passengers load and when we celebrate the grand re-open- Stations.com website, Union Station unload from Amtrak trains. ing later this year.” was built in 1881 at a cost of $525,000 Access to the new Amtrak facility Amtrak served more than 108,000 and was partially rebuilt after a fire in will be from the front of the building Denver passengers last year. The 1894 destroyed the central section. A when construction is completed in July. return of Amtrak service to the station larger Beaux-Arts style central waiting “We are looking forward to bringing and the establishment of commuter room made of Colorado granite was the California Zephyr back to its his- rail by Regional Transportation built in 1914 as rail traffic continued toric home and for the entire project District (RTD) are key elements of to increase. The plaster arches that to be complete,” said Jim Brzezinski, the creation of a bustling mixed-use, line the walls of the room have 2,300 Amtrak route director for the train. transportation-oriented hub in and carved Columbine flowers. This station “Amtrak passengers will see just a hint around a building with a bright future will ultimately become the connection of what’s in store at this magnificent and a glorious past. According to the point for Amtrak, light and commuter rail, local, regional and intercity buses and other public and private transportation modes.

Empire Builder’s Schedule Change due to Congestion in the Northwest Empire Builder trains started to operate on a modified schedule on April 15, with most of the change affecting passengers between St. Paul, Minn., and Portland, Ore., or Seattle. The eastbound Empire Builder trains leaving Seattle (Train #8) and Portland (Train #28) had to modify their schedules and now originate Crew of the first California Zephyr back at Union Station. From left to right: Guy Cavey, Denise Cavey, Curtis Keeton, Tara Nuno, Maggie Medina, John Armijo, Gilbert Noble, William Gross, John Busbee, three hours earlier than they did Araceli Mendoza, Gerard Stack, Mary Seib, Ben Coleman, Jim Brzezinski, Dave Klouda, Mario Galicia, previously. The trains are com- Ron Blaine, Keana White, Brad Swartzwelter, Lawrence Owen. bined leaving Chicago and St. Paul

Amtrak Ink April 2014 | 5 Bulletin Board

Empire Builder crossing the Java Creek Trestle Bridge, Mont. Photo courtesy of Steve Ostroswski.

(Trains #7 and #27), and are sep- run the operation. The main reason I to work on their craft in an inspiring arated at Spokane, with about 90 believe we got through this is due to environment. The program will offer a minutes added to the current west- the men and women out on the front long-distance round trip to qualifying bound schedules between St. Paul lines, and the leadership teams who writers. and Seattle or Portland. Schedules make it all happen. Our passengers Among the goals of the program: between St. Paul and Chicago are rely on all of us to get them from their • Drive revenue by encourag- largely unchanged. origin to their destination in a safe ing new customers to explore The schedule change was made due manner, and it is vital to have friendly, long-distance train travel. to track work being done by BNSF informative, helpful and professional • Increase social media Railway to add a second track. “We employees to help get them there,” engagement. are working closely with BNSF, which said Brzezinski. • Increase the overall Amtrak owns the tracks and controls the dis- “To all the men and women out brand awareness for long-distance patching of the Empire Builder trains there on the front lines, and also to service by continuing to engage between St. Paul and the West Coast, your leadership, I want to send out a with writers, photographers and in order to publish a schedule that heartfelt thank you for taking care of videographers, specifically as to accounts for the freight train congestion each other, our passengers, and for how Amtrak inspires them. and the condition of the BNSF-owned working safely. If we can get through Applications are being accepted on infrastructure,” said Jim Brzezinski, the this, we can get through anything.” a rolling basis and will be reviewed route director for the Empire Builder. Further schedule changes could be by a panel. Up to 24 writers will be Brzezinski took the opportunity possible in June. selected for the program through to also acknowledge the other issues March 31, 2015. A passion for writing that have plagued the route this past #AmtrakResidency and desire to travel with Amtrak for winter. “The issues we have endured; Moving Quickly in the inspiration are the sole criteria for extreme cold weather, abundance of Social Media Realm selection. Both emerging and estab- snow, excessive freight traffic, mud Amtrak recently launched the lished writers will be considered. slides, avalanches, etc. have wreaked Amtrak residency program for writ- Employees who would like to havoc on the Empire Builder schedule, ers. The program is designed to allow learn more about the program and its along with our passengers and crew, creative professionals who are pas- rules should visit blog.amtrak.com/ but we have somehow found a way to sionate about train travel and writing amtrakresidency/. n

6 | April 2014 Amtrak Ink A Call for Volunteers: Share Why Trains Matter

mtrak will celebrate the today at trainday411. seventh annual National Train com and share why ADay on May 10, 2014, and trains matter to us all. the celebration is made more special “I look forward and meaningful by our employees to this event every who volunteer across the nation. year,” said Denise Amtrak employees are encouraged to Salazar, secretary, participate in local events and share Los Angeles Union with rail fans across America, Why Station. “Last year Trains Matter. I volunteered at Last year, we held 259 events in all LAX and people’s 50 states—featuring entertainment, questions and love model train displays and train equip- for trains is what ment displays—that gathered tens of made the experience thousands of Americans to celebrate unforgettable.” Visitors attended the Los Angeles National Train Day 2013 and got an train travel and everything that the We are pleased to opportunity to view different equipment on display. railroad means to our country. announce that on May Thanks to more than 500 Amtrak 3, in partnership with the station’s 75th Games will also give attendees at New employee volunteers, National Train Anniversary celebration, Amtrak will York Penn Station the opportunity to Day 2013 was a rousing success. We bring National Train Day activities to meet Gary Dolzell, a published U.S. had an estimated attendance of almost Los Angeles Union Station one week railroads author and co-creator of the 80,000 visitors, and follow up research in advance of the official National Train route in “Train Simulator 2014”. Visit indicated that 92 percent of attend- Day celebrations on May 10. Larger dovetailgames.com to learn more. ees said they would attend a future crowds are expected due to the joint Other featured partners include National Train Day celebration; 63 festivities, as well as Cinco de Mayo Amtrak Vacations, Chuggington, percent said they planned to travel weekend, which is celebrated across Operation Lifesaver and Walthers. more on Amtrak because of National Alameda Street in the Placita Olvera, To learn more about these partners Train Day and 73 percent said their the birthplace of Los Angeles. and how they’re helping us to perception of Amtrak has improved, “Our goals on National Train Day celebrate National Train Day, visit also because of National Train Day. are to reinforce the value of Amtrak nationaltrainday.com. n The dedication of Amtrak employ- travel in bringing people and commu- ees and their enthusiasm are what nities together and to remind everyone drives the success of these events, and of the vital role that all trains play in Visit trainday411.com today to provides attendees across the country our nation’s economy every day,” said register to volunteer and to learn with memorable experiences and an Matt Hardison, chief marketing officer, more about what’s in store for appreciation for all things trains. With who attended last year’s event in Los 2014. your help, we are confident we can Angeles. • Participate in our trivia. surpass last year’s numbers to attract In celebration of National Train • Tells us why you believe Trains more attendees and employee volun- Day, Amtrak has partnered with Matter. teers just like you. Dovetail Games to create an exclu- • Visit the gallery of Amtrak From giving equipment tours to run- sive offer for Amtrak employees! employees’ favorite photos. ning merchandise stores and Amtrak Starting April 1, Amtrak employees information booths, volunteers help can register to receive a FREE copy • Check out which of your fellow keep our event on track while sharing of the newly released PC game, “Train employees was awarded the their love of trains with their local Simulator 2014—Amtrak Edition” at Employee Spotlight of the week. communities. Sign up to volunteer train-simulator.com/amtrak. Dovetail

Amtrak Ink April 2014 | 7 Confidential Close Call Reporting System Reaches Milestone

his past September, the calls” or incidents that have the poten- by NASA, the third-party organization Confidential Close Call tial for serious safety consequences. that collects the information and keeps TReporting System (C3RS) But how confidential is this pro- it anonymous. Employees reporting a took a significant step forward by gram? “I have used the program myself. close call fill out an electronic or paper expanding the geographic coverage As a yard engineer a lot of things form with all the information from the for Transportation and Engineering happened and I made a report,” said incident. NASA collects and obtains (T&E) employees from ten Amtrak Locomotive Engineer Dave Wright more information if needed in order yard facilities to all Amtrak owned/ who is part of the Peer Review Team to create a report that is sent to a Peer dispatched territory throughout the (PRT). “I used it myself and as a peer Review Team made up of agreement, system. Although the greatest impact review team member I knew that the management and FRA members who will be on the Northeast Corridor rest of the team didn’t know that I was work together to analyze and recom- (NEC), the Amtrak-dispatched portion the one who reported it. I have seen mends corrective actions. of the Michigan Line, New Orleans the system work first hand. We analyze “This is a program that enables us to Union Passenger Terminal and a few the incident itself, why it happened and be proactive where the employees can other yards and tracks throughout the can we prevent it, and not the person observe something and say something. country will be affected as well. who reported it,” added Wright. They have an opportunity to sit at the The program is a Federal Railroad “This is a joint effort by labor rule table by bringing to our attention Administration (FRA) pilot project and management. The initiative is things that could change the rule books to improve safety practices. The initia- collaborative with the unions to iden- and operating practices and have the tive is a voluntary partnership among tify and mitigate risk. By offering a ability to do something about it with- the FRA, Amtrak, Brotherhood of program like this, we allow people out repercussion and without feeling Locomotive Engineers and Trainmen to be more forthcoming and report ignored,” said Conductor Michael (BLET), United Transportation Union things that they normally wouldn’t Buckley, who has been with Amtrak (UTU), National Aeronautics and report if they felt that there would be for nine years. “Sometimes these are Space Administration Headquarters any disciplinary action,” said Chief situations that could be happening to (NASA) and the U.S. Department of Transportation Officer David Nichols. any other employee across the nation. Transportation. The program offers a Employees can report a close call We propose a corrective action to confidential system to report “close by using a reporting system developed prevent them and drive the risk away,”

Peer Review Team West accompanied by Mr. Boardman. From left to right: Greg Gomery, Dave Redding, Mike Farrell, Greg Luiz (not-shown), Darryl Morrow, David Roth, Tim Cooper, Scott Howlett, James Billings, Joe Boardman, Brian Murphy, Dave Wright, Lynn Brown, Doug Silkowski, Mike Siska, Mike Lange.

8 | April 2014 Amtrak Ink added Buckley. According to NASA C3RS Project Manager Brian Reilly, since its expan- sion in September the program has been building up not just the volume of reports but also the quality. The numbers are growing and show that employees are more comfortable filing the reports. From February 2011 to September 2013, the average of reports was 12 per month, today the average is over 30 reports a month. “The trust of the program has increased,” said Reilly. “The first two years the program was Peer Review Team East. Sitting left to right: Robert Truck, Keith Duke Pugh, Phyllis Gadson, Andrew Ciuba, Brian Reilly, Christopher Blakey and Eric Gassenheimer. Standing left to right: Michael Buckley, restricted to the yards and the momen- Gary Hopson, Salvador Ruiz, Patrick Darcy, Lorna Stevens, Keith Wiertz and Jeffrey Moore. tum was built in the yards.” “We are finally able to get the entire “The trust that you have in the The information that employees story from the field,” said Senior Safety program and the trust that your fellow provide will enable Amtrak to identify Coordinator David Redding. “The co-workers have in you and your repu- factors that contribute to accidents or team has done rollouts by getting to tation is what makes a difference in the injuries and to correct them before the crew bases from Los Angeles all program,” said Buckley. they result in harm. “When we work through the West. We have used crew The system is focused on one of on our day-to-day activities, we get briefings. We have had a great reaction. our main corporate goals of safety so complacent in doing things and Some people doubted that the pro- and security. The information gath- we don’t pay close attention until gram would work as intended but we ered from the close call reports will something happens,” said Locomotive have gained a lot of trust.” make the work environment safer for Engineer Lorna Stevens. “When you “The biggest hurdle has been get- Amtrak employees and our customers. report a close call, you might be sav- ting our brothers and sisters to realize “This program is important because ing someone’s life. We are not looking that this is confidential. You report a safety culture that encourages to place blame. We are looking to something and your manager won’t transparency and collaboration is so make Amtrak a safer place to work.” know about it—who and what’s been critical,” said Director of Safety Keith The program also contributes reported,” said Wright. Wiertz. to improved productivity through reduced time lost from injuries, and a decrease in damage to railroad Two ways to report a Confidential Close Call: property. “The objective is to be pro- 1. Electronically: active in resolving incidents,” said NASA’s Electronic Report Submission (ERS) website: go to Michael Buckley. “We don’t know http://c3rs.arc.nasa.gov/report/electronic.html what is going on out there. We want our co-workers to tell them what is 2. Via U.S. Mail: going on since they are the ones who Go to our Employee Intranet Homepage>SAFETY>C3RS and print the are working and seeing the problems. form and mail it to: Here is their opportunity to contribute NASA Confidential Close Call Reporting System to the solutions,” said Buckley. “We Post Office Box 177 are making the railroad a safer place Moffett Field, CA 94035-0177 to work and changing the culture. For the longest time if you did something Additionally, forms should be available in your respective crew bases. wrong then you would be in trouble, If you have suggestions, questions or comments, please send an email to: now we are asking people to do a [email protected] report on close calls to prevent accidents,” said Wright. n

Amtrak Ink April 2014 | 9 Vancouver AMTRAK SYSTEM: BUSINESS LINES

Seattle Cascades Wenatchee (Vancouver-Seattle-Portland- Shelby Eugene/Springfield) Whitefish MAINE WASHINGTON Spokane Vermonter Portland Pasco Minot (DC-NY-Springfield-St. Albans) MONTANA Empire Builder MINNESOTA Montréal St. Albans Downeaster (Chicago-St. Paul-Portland/Seattle) NORTH DAKOTA (Boston-Portland-Brunswick) Adirondack (NY-Albany-Montreal) Eugene-Springfield OREGON Brunswick Maple Leaf MICHIGAN (NY-Niagara Falls-Toronto) Ethan Allen Express Portland Coast Starlight (NY-Albany-Rutland) Rutland (Seattle-Sacramento-Los Angeles) St. Cloud Wolverine NEW HAMPSHIRE WISCONSIN (Chicago-Detroit-Pontiac) VERMONT Blue Water NEW YORK Brattleboro IDAHO Toronto Syracuse Boston Klamath Falls (Chicago-Port Huron) MASSACHUSETTS SOUTH DAKOTA Pere Marquette Springfield (Chicago-Grand Rapids) Albany- Empire Service Winona Niagara Falls Grand Buffalo Rensselaer (NY-Albany-Buffalo-Niagara Falls) WYOMING Rapids Port Huron Pontiac Lake Shore Limited RHODE ISLAND Winnemucca IOWA Milwaukee (NY/Boston-Albany-Chicago) New Haven CONNECTICUT Detroit Capitol Corridor Hiawatha New York Regional/Acela Express (Sacramento-Oakland- Carl Sandburg, (Chicago-Milwaukee) Battle Creek Toledo PENNSYLVANIA San Jose) California Zephyr Chicago (Boston-NY-Philadelphia-DC) Reno Salt Lake City Illinois Zephyr (Chicago-Denver-Oakland/Emeryville) (Chicago-Quincy) Harrisburg Keystone NEBRASKA NEW JERSEY Auburn Sparks Omaha Ottumwa Pittsburgh Philadelphia (NY-Harrisburg) NEVADA Capitol Limited Baltimore Sacramento Lincoln Galesburg (DC-Pittsburgh-Chicago) Pennsylvanian Oakland Fort Madison Cumberland (NY-Philadelphia-Pittsburgh) Lincoln Indianapolis OHIO Lincoln Service WEST Washington, DC DELAWARE San Jose Merced Denver (Chicago-St. Louis) Quincy VIRGINIA UTAH INDIANA Cincinnati Lorton MARYLAND CALIFORNIA Grand Junction Charlottesville Kansas City ILLINOIS Hoosier State Huntington (Indianapolis-Chicago) Virginia Services San Joaquin COLORADO KANSAS St. Louis Richmond (DC-Richmond-Norfolk-Lynchburg) (Oakland-Sacramento-Bakersfield) Newport News La Junta Illini, Saluki Lynchburg (Chicago-Carbondale) Cardinal Norfolk San Luis Obispo Missouri River Runner (NY-Cincinnati-Chicago) VIRGINIA Bakersfield (St. Louis-Kansas City) Carbondale Carolinian Southwest Chief Dodge City KENTUCKY (NY-Richmond-Raleigh-Charlotte) (Chicago-Albuquerque-Los Angeles) Piedmont Raleigh Goleta MISSOURI (Charlotte-Raleigh) TENNESSEE Charlotte Kingman Hamlet Los Angeles OKLAHOMA City of New Orleans ARKANSAS (Chicago-New Orleans) NORTH CAROLINA Pacific Surfliner ARIZONA Oklahoma City (San Luis Obispo-Los Angeles, Albuquerque Memphis Little Rock Florence San Diego) Heartland Flyer San Diego (Oklahoma City-Fort Worth) Atlanta Maricopa SOUTH CAROLINA NEW MEXICO MISSISSIPPI Greenwood Crescent Palmetto Tucson (NY-Lynchburg-Charlotte- (NY-Savannah) Atlanta-New Orleans) Fort Worth Dallas ALABAMA Savannah Marshall Jackson El Paso Texas Eagle Meridian GEORGIA (Chicago-Dallas-Los Angeles) VP Operations: LOUISIANA Jacksonville pe DJ Stadtler TEXAS ice Sus nded Alpine Serv Auto Train General Managers and Regions: (Lorton-Sanford) Austin Beaumont Mark Murphy Jay Commer Mike DeCataldo New Orleans Sanford Long-Distance State Supported Northeast Corridor Silver Star San Antonio (NY-Raleigh-Tampa-Miami) Silver Meteor Deputy General Managers and Regions: Tampa (NY-Savannah-Miami) Sunset Limited Moe Savoy Lou Bellotti Fred Fournier (New Orleans-Tucson-Los Angeles) Central California Boston FLORIDA Tom Kirk Kurt Laird Steve Young Miami Southeast Northwest New York Mike Chandler Mike Sherlock 10 | April 2014 Amtrak Ink Southwest Washington

Updated as of March 2014. Vancouver AMTRAK SYSTEM: BUSINESS LINES

or the past eight years, Am- packaging, portion, market appeal, been an ACAT member since 2008. trak’s Culinary Advisory Team cost, on-board execution require- “Amtrak chefs are eager to see what F(ACAT) has been conducting ments, shelf-life and potential for is going on in the industry—they are Food and Beverage sponsored ide- driving sales. Both the Acela and interested in staying abreast of dining ation workshops which aim to develop long-distance development teams trends and knowing what is relevant potential new menu offerings for presented many viable menu con- in the marketplace. This workshop is long-distance Dining car needs as well cepts as noted by Amtrak Chief of a valuable tool for them to use in their as for Acela First Class service. The Customer Service Tom Hall. “The ongoing effort to supply a superior food-centric ACAT team is comprised most important thing is not just the product within the context of their of Amtrak chefs, vendor-partner chefs menu items created, but the knowl- travel environment—I really enjoy and well-regarded restaurateurs, each edge that is built as a result of the contributing to their success.” of whom plays roles over the two- workshop. The team seizes this While many of the dishes created at day workshop. The event culminated opportunity to explore creating top ACAT 2014 were enjoyed at a post-pre- in a final menu presentation where selling menu options which maximize sentation luncheon tasting attended by each team member presented specific contribution margin which can foster specially invited Amtrak leaders and dishes which are targeted to Amtrak potential for impacting Amtrak’s managers, the ‘best of the best’ have on-board needs and designed to bottom-line.” Amtrak Long-Distance been documented and cataloged for work within the scope of commissary Services Executive Chef Daniel future reference, relevance and poten- operations and train services, while Malzhan underscored that thought. tial development. Those dishes will be also meet exacting supply chain pa- “The workshop represents a wonder- put under the ‘culinary microscope’ at rameters unique to Amtrak business ful opportunity for the entire team Amtrak’s Wilmington, Del., test kitchen models. to learn from one another and to facility by Amtrak’s culinarians and The late March 2014 event was collectively use its expertise to impact Food and Beverage managers to deter- hosted by Amtrak contract service Amtrak passengers while showcasing mine potential menu application for provider Aramark at their Ideation its passion for creating a memorable on-board use. As there have been many Center in downtown Philadelphia. travel experience that is financially dishes from previous years’ workshops The dishes created covered a wide viable for the changing needs of our which have made the final cut, odds are array of development guidelines business.” Tom Douglas, an award good that some from this year’s event including visual appeal, flavor, nutri- winning chef, cookbook author and are likely to also find their way to an tional value, ingredient sourcing, Seattle-based restaurateur—has Amtrak Dining car menu. n

Left and opposite page top: A selection of presented dishes. Opposite page, bottom, participating in the workshop from left to right: Christian Hannah from Amtrak Culinary Product Development, Miami On Board Service Chef Matt Franklin, New York On Board Service Chef John Long, Los Angeles On Board Service Paulina Enrico, Northeast Regional Chef Dia Wilson, West Regional Chef Paulette Starlwood, Central Regional Chef Hashim Abdul- Salaam, Long-Distance Services Executive Chef Daniel Malzhan.

12 | April 2014 Amtrak Ink Amtrak Ink April 2014 | 13 Terminals: Trains: Boston, MA – Timothy Magill Texas Eagle / Sunset Limited – Eric Hosey AMTRAK SYSTEM ONBOARD Chicago, IL – Monica Morris Southwest Chief / Coast Starlight – Mike Dwyer Los Angeles, CA – Lupe Valencia California Zephyr / Empire Builder – Jim Brzezinski SERVICE REPORTING STRUCTURE Miami, FL – Jeremy Crawford Lake Shore Ltd / Cardinal / Capitol Ltd – Cynthia Winslow New Orleans, LA – Karen Tyson Crescent / City of New Orleans – Anella Popo New York, NY – Deb Heard Silver Star / Meteor – Karen Shannon Oakland, CA – Natalie Berry Auto Train – Kathy Brewer Lloyd McIssac Seattle, WA – Christopher Woods (Cascades) Washington, DC – Phil Ryan Seattle

WASHINGTON Tina Conran, Richard Adams (Acela / Regionals) MONTANA NORTH DAKOTA VERMONT MAINE John Kukec MINNESOTA (Empire Builder) Claudia Butler OREGON Heidi Montoya (Empire, Adirondack, WISCONSIN (Lake Shore Limited - 448/449) Lake Shore - 48/49) NEW Eliseo Nora HAMPSHIRE (Coast Starlight) Jonathan Lombardi Boston SOUTH DAKOTA (Midwest Corridor) IDAHO NEW YORK MASSACHUSETTS MICHIGAN WYOMING RHODE ISLAND CONNECTICUT John Busbee Chicago PENNSYLVANIA New York Tamara Baggett IOWA NEVADA Maala Hardy (California Zephyr) NEBRASKA NEW Linda Anderson JERSEY Janyce Rogers Irfan Rehman (Acela / Regionals) (Capitol Corridor) (Capitol Limited) DELAWARE Oakland ILLINOIS Lorton Washington, DC OHIO WEST MARYLAND UTAH INDIANA CALIFORNIA VIRGINIA Patricia Baylor COLORADO KANSAS David Nisley Phyllis McClinton (San Joaquin) VIRGINIA MISSOURI Tony Ward Cheryl Tyler Gifton Grahm KENTUCKY (Cardinal, Palmetto, (Acela / Regionals) (SW Chief) Pennsylvanian) Raleigh Eli Brown (City of New Orleans) TENNESSEE NORTH CAROLINA Los Angeles OKLAHOMA Renee Walker ARIZONA ARKANSAS (Crescent - NYP) Lisa Roberge (Carolinian) ALABAMA Charles Roebuck NEW MEXICO Jesse Padilla (Pacific Surfliner) (Heartland Flyer) MISSISSIPPI GEORGIA SOUTH CAROLINA

Fort Worth Lori Ball-Hicks TEXAS (Crescent - NOL) VP Operations: Geri Tolson LOUISIANA (Auto Train) DJ Stadtler Rashid Ali Suspend General Managers and Regions: (Texas Eagle) Service ed Bruce Oglesby Mark Murphy Jay Commer Mike DeCataldo New Orleans Jeff Cruickshank Long-Distance State Supported Northeast Corridor (Silver Star/Meteor) Deputy General Managers and Regions: Maria Valencia Moe Savoy Lou Bellotti Fred Fournier (Sunset Limited) Central California Boston FLORIDA Tom Kirk Kurt Laird Steve Young Miami Southeast Northwest New York Mik14e Chandle | Aprilr 2014 Amtrak InkMike Sherlock Southwest Washington Terminals: Trains: Boston, MA – Timothy Magill Texas Eagle / Sunset Limited – Eric Hosey AMTRAK SYSTEM ONBOARD Chicago, IL – Monica Morris Southwest Chief / Coast Starlight – Mike Dwyer Los Angeles, CA – Lupe Valencia California Zephyr / Empire Builder – Jim Brzezinski SERVICE REPORTING STRUCTURE Miami, FL – Jeremy Crawford Lake Shore Ltd / Cardinal / Capitol Ltd – Cynthia Winslow New Orleans, LA – Karen Tyson Crescent / City of New Orleans – Anella Popo New York, NY – Deb Heard Silver Star / Meteor – Karen Shannon Oakland, CA – Natalie Berry Auto Train – Kathy Brewer Lloyd McIssac Seattle, WA – Christopher Woods (Cascades) Washington, DC – Phil Ryan Seattle

Celebrating our Green Values During Earth Day

his Earth Day, Amtrak has much to celebrate on the sus- Ttainability front. In July 2013, the Executive Committee signed the company’s first Sustainability Policy. For Amtrak, corporate sustainability means operating in a way that creates long-term value by balancing the needs of the organization with the needs of future generations through consider- x ation of environmental, economic and social factors. our usage by two percent and on Acela First Class and Café cars, the Several external sustainability more than 18M kWh of electricity Auto Train, and some California routes, commitments preceded the approved at the largest 15 sites, and as well as in most stations. Two years policy. Amtrak was a charter member • energy reduction efforts have ago, the industrial design group within of the Chicago Climate Exchange saved more than $4 million. Rolling Stock Engineering developed (CCX) and succeeded in exceeding The Sanford Auto Train Maintenance prototype recycling containers for our locomotive fuel reduction target. Facility received the first annual Oper- Amfleet II and Superliner equipment. Subsequent to signing on with CCX, ations Department Energy Efficiency During 2014, the Beech Grove Shops Amtrak joined The Climate Registry Award by reducing their usage com- will be fabricating and installing perma- and committed to produce an annual pared to FY12 by almost 15 percent. nent recycling containers on Superliner comprehensive greenhouse gas (GHG) Amtrak Transportation and Mechan- I coaches based on the prototype. inventory for all operations. Amtrak ical employees have been focused on Amtrak is receiving the benefit of also signed onto the American Public reducing fossil fuel consumption. Fuel a Diesel Emissions Reduction Act Transportation Association Sustainabil- conservation is accomplished in a num- (DERA) grant awarded through ity Commitment, and in 2013, achieved ber of ways including the following: Environmental Protection Agency’s the bronze recognition level by com- • Shutting down locomotives when National Clean Diesel Funding pleting a sustainability inventory, they are out of service for an hour Assistance Program to replace the implementing green initiatives (such as or more and the temperature is existing diesel engines in two switcher installing energy efficient lighting) and above 40°F. locomotives with GenSet engines for setting goals for reducing fuel use in • Use of 480V ground power by use at our Washington, D.C., (Ivy City) locomotives and electricity at facilities. ‘plugging in’ trains at layover loca- yard. Amtrak is working in partnership This past year, Amtrak began report- tions and in maintenance facilities with the Metropolitan Washington ing our GHG inventory to the Carbon while trains are being serviced. Council of Governments and the Disclosure Project (CDP), along with • Improved train handling Brotherhood of Locomotive Engineers reporting on climate initiatives. techniques to reduce energy con- and Trainmen on this effort. The new As part of Amtrak’s energy reduc- sumption, promoted in Engineer engines will require less fuel and pro- tion efforts, the Utilities Management training and re-certification classes. duce significantly less air emissions. group performed 15 energy reviews Conservation of fuel through the We will celebrate this accomplishment and developed Energy Plans for each methods noted above have the added during an event at Washington Union of the top 15 sites (highest energy benefit of reducing diesel related emis- Station during the Earth Day celebra- usage). Amtrak had a corporate goal sions and saving the company money. tions on April 22. Amtrak employees to reduce energy usage by one percent Amtrak has also increased its will also have an opportunity to attend beginning in FY11. Using our baseline recycling capabilities and currently, pas- an informational event at Philadelphia data from FY11: sengers can find permanent recycling 30th Street Station for its fourth con- • Amtrak facilities have reduced receptacles in all Café and Lounge cars, secutive year. n

16 | April 2014 Amtrak Ink Employee Milestones

Congratulations to All of You!

Retirees ERNY, BRIAN LATIMER, WISE SMART, LEONA 20-Year January 2014 Chicago Locomotive Transportation Bldg. Philadelphia 30th Anniversary Shop Washington, D.C. Street Station ANDERSON, JOHN February 2014 FAGAN, DENNIS LENTELLE, PAUL STERLING, HENRY Milwaukee Station Philadelphia 30th Wilmington, Del. Wilmington, Del. ABDUL-SALAAM, ANGELO, MICHAEL Street Station Shops Shops HASHIM Philadelphia 30th New Orleans Station FARBMAN, LEONID LISZEWSKI, RONALD STEWARD, JAMES Street Station Chicago Mechanical Philadelphia 30th Beech Grove BOURQUE, KEITH BAPTISTE, JUNICE &Terminal Offices Street Station Maintenance Facility New Orleans N.Y. Sunnyside Yard Maintenance Facility FINCH, PETER MANGER, PAUL TAGGART-HAQ, SUE BARNES, RICHARD Engineering Miami Station W. Oakland LANE, GLENN Sacramento, Calif. Los Angeles Offices Groton, Conn. MARIER, JOSEPH Maintenance Facility Station FULTZ, BRONCE Wilmington, Del. TAYLOR, DONALD MAGALLAN, RALPH BENNETT, MARK Miami Station Shops Portland, Ore. Station Los Angeles Offices Boston South Station FUQUA, BRENDA MATTHEWS, PAUL TERPIS, ARIF NY MOTEN, BARNEY BERRY, CHARLOTTE Chicago Offices Philadelphia Coach N.Y. Sunnyside Yard Los Angeles 8th St. Amtrak Corporate Coach Yard GARDEN, VICTORIA Yard TRIEBEL, DAVID Headquarters Old Saybrook, Conn. MCKEEVER, Mechanical Office NOVITSKY, BLAKEY, MICHAEL Station TERENCE New Haven, Conn. HOWARD Amtrak Corporate CNOC GILBERT, Paoli, Pa. Station UMBARGER, KAREN Headquarters Wilmington, Del. GWENDOLYN MEEK, MICHAEL Riverside Reservation BOYLE, ROBERT Amtrak Corporate Albuquerque, N.M. & Sales Office PACHECO, CRISTY Brighton Park, Ill. Metrolink Riverside, Headquarters T&E Crew Base VANOVER, Facility Calif. Crew Base GOLEBIEWSKI, MILLER, ALBERT LAWRENCE BROWN, PAMELA CAROL Los Angeles 8th St. Miami Station SALAZAR, ADOLPH Chicago Offices Los Angeles Offices Miami Station Coach Yard WALKER, FRED BUESCHEL, JOHN GORSKY, JAMES O’CONNOR, Philadelphia 30th STEVENS, DENISE St. Louis, Mo. Station Miami Station MICHAEL Street Station Providence, R.I. Station CHAVEZ, JOSE HIDAKA, JAMES Shelby, Mont. Crew WEAVER, CAROL Los Angeles 8th St. Chicago Mechanical Base Los Angeles Offices TRAN, THANH Coach Yard Ivy City Maintenance &Terminal Offices PARKER, CARL WHALEN, PATRICK Facility CHENG, DALE JACOBSEN, JENS Little Rock, Ark. Trenton, N.J. Station W. Oakland Station Washington, D.C. New York Penn WHALING, Maintenance Facility VELIZ, NELSON Station PERRY, RICHARD FREDERICK Los Angeles 8th St. COLE, RANDOLPH JAFFE, BENJAMIN Schenectady, N.Y. Philadelphia 30th Coach Yard Butler Bldg. Springfield, Ill. Station Station Street Station Washington, D.C. VERVILLE, JAMES KAVANAUGH, ANN PRZYWARA, WILSON, GERALD Chicago Crew Base CORCORAN, Auto Train Lorton, WALTER Chicago Mechanical MICHAEL Va. Station Wilmington, Del. &Terminal Offices WHITE, GARY Bear, Del. Car Shop Shops San Diego, Calif. KING, JAMES WINKLER, STANLEY Station & Mechanical CRESCIONI, PAUL Los Angeles 8th St. RUDITIS, BARBARA Philadelphia 30th New Orleans Station Coach Yard Bakersfield, Calif. Street Station Station DESVIGNES, KONKLEWSKI, WOLFF, KATHRYN 25-Year EMMANUEL JOSEPH SCHMIDT, STEVEN Amtrak Corporate Anniversary N.Y. Sunnyside Yard New York Penn Chicago Mechanical Headquarters February 2014 Station &Terminal Offices EDSON, RICHARD ZELLER, BERNARD ADAMS, JOHN SHARLEY, STEPHEN Sacramento, Calif. KRUEGER, GERALD Quad Ave. M/W Base Beech Grove Chicago Mechanical Station Meridian, Miss. Baltimore, Md. Maintenance Facility Station &Terminal Offices EGAN, JOSEPH ZIEGLER, MICHAEL AURIEMMA, SHEAFFER, GARY CNOC KUZIARA, THOMAS Los Angeles Offices DOMINIC Philadelphia 30th Wilmington, Del. Rensselaer, N.Y. Mechanical Office Street Station Mechanical Facility New Haven, Conn.

Amtrak Ink April 2014 | 17 Employee Milestones

Congratulations to All of You!

BARNES, CEDRIC GARGANO, FRANK OWENS, ROY 30-Year ROGERS, CYNTHIA Washington Union C&S Repair Shop Chicago Mechanical Chicago Union Station Station Lancaster, Pa. &Terminal Offices Anniversary February 2014 ROSSO, GEORGE BILPUH, DEAN GRANT, REGINALD QUIRK, PAUL New York Penn Rensselaer, N.Y. Alexandria, Va. Southampton St. Yard BILLINGER-KAYLOR, Station JOYCE Station Station Boston, Mass. SMITH, DENNIS Oceanside, Calif. BOGGS, WILLIAM HENRY, TERRENCE ROBINSON, MAURICE Amtrak Corporate Station Auto Train Lorton, Va. Washington Union New York Penn Headquarters BORNE, ARZELIA Station Station Station WILLIAMS, HAROLD Denver, Colo. Station BRADY, GEARY JAGNARAIN, ROOP ROSCOE, RONALD Sanford, Fla. Station BROERS, ELLEN Philadelphia 30th New York Penn Auto Train Lorton WYLDER, STEPHEN San Diego, Calif. Street Station Station Station South Bend, Ind. Station & Mechanical COLAIANNI-ABBOTT, JONES, KIMBERLY SCHOONBECK, DAVID Station SHARON CNOC Rensselaer Mechanical BURNETT, SAMUEL Auto Train Lorton, Va. Wilmington, Del. Facility Beech Grove 35-Year Station Maintenance Facility JORDAN, AMANDA SCOTT, HURSHELL Anniversary COLGAN, JOHN Ivy City Maintenance EASTON, MARK Chicago Mechanical February 2014 Wilmington, Del. &Terminal Offices Facility Transportation Bldg. Washington, D.C. Shops KIRSTEIN, JEFFREY Washington, D.C. AVERY, SHEILA CORTE, FRANK Material Control SIMPSON, NORVILLE EVERLY, CRAIG Amtrak Corporate Southampton St. Yard Facility Chicago Mechanical Los Angeles, Calif. Headquarters Boston, Mass. Indianapolis, Ind. &Terminal Offices Offices CORREA, JOSEPH CRUMLEY, TAMMY LAWTON, ROBERT SMITH, ERIC GALLOWAY, FREDIA Chicago Locomotive Washington Union Philadelphia 30th Los Angeles Offices Beech Grove Shop Maintenance Facility Station Street Station STINSON, REYNOLD DUTTON, FREDERICK CUSATIS, JOHN LEWIS, DONNIE Wilmington, Del. GOTSCH, PAULA CNOC Bear, Del. Car Shop Washington Union Shops Chicago Union Station Wilmington, Del. DOUCE, OTIS NY Station TAYLOR, MONIQUE GUY, CLIFFORD EASTER, FRED N.Y. Sunnyside Yard LOHMAN, JOHN Rochester, N.Y. Wilmington, Del. New Orleans Shops Maintenance Facility DOYLE, JAMES Ivy City Maintenance Station T&E Crew Base Facility THOMPSON, BRUCE HAMLIN, WILLIAM MANCUSO, ROBERT Ft. Worth, Texas Washington, D.C. Auto Train Lorton, Va. Amtrak Corporate Philadelphia 30th Headquarters Street Station EDEN, BRIAN MACINTYRE, ROBERT Station Transportation Bldg. Wilmington, Del. UNDERWOOD, HAYES, OSCAR MAY, DONALD Washington, D.C. Shops GLENN Riverside Reservation Beech Grove & Sales Office Maintenance Facility FARMER, MICHAEL MARESTEIN, Boston South Station Wilmington, Del. NORMAN WARD, RENEE LAMPRINAKOS, MICELI, JAMES Shops T&E Crew Base Brighton Park, Ill. WILLIAM Beech Grove El Paso, Texas Richmond, Va. Station Maintenance Facility FERRELL, WILLIAM Facility Washington Union MATA, MARY WESTALL, ANNETTE LOMBARDI, MORRIS, JAMES Station Houston, Texas Auto Train Lorton, Va. RICHARD Wilmington, Del. Station New York Division HQ Shops FLORES, FRANCISCO Station San Antonio, Texas MEDINA, WILLIAMS, MUMLEY, THOMAS NASELLO, ANTHONY Offices GUADALUPE MADISON Wilmington, Del. New Orleans El Paso, Texas Station Shops Maintenance Facility GALLAGHER, DANIEL Wilmington, Del. Philadelphia 30th MITROS, STEPHEN Shops OSBURN, PATRICK Street Station Philadelphia 30th WILTZ, MICHAEL Beech Grove 40-Year Street Station Maintenance Facility GANNON, BRIAN Chicago Mechanical Anniversary Chicago Mechanical MONTI, EUGENE &Terminal Offices PARR, DEBORAH February 2014 Boston South Station Baltimore, Md. &Terminal Offices YURTH, MARTIN LOVE, THOMASINA Station MOUDY, RICHARD King St. Station Chicago Union Station Wilmington, Del. Shops Seattle, Wash.

18 | April 2014 Amtrak Ink Employee Milestones

Congratulations to All of You!

PADILLA, ALFRED DALLY, KIM RICHARDSON, DAVID DEADY, JAN KULAS, STANLEY Chicago Locomotive Amtrak Corporate Los Angeles Training Riverside Reservations Raleigh, N.C. Station Shop Headquarters Center & Sales Office LUGO, GEORGE SOLOMON, LYNN DAVENPORT, ROBERTS, DANIEL DURBIN, DEBRA Los Angeles Offices Los Angeles Offices CHERIE Oakland Station OKJ Riverside Reservations MCLEY, DIANE Amtrak Corporate SAGAR, RICHARD & Sales Office Riverside Reservations Retirees Headquarters Chicago Crew Base ESCOTO, RENEE & Sales Office February 2014 DEMPSEY, ALLEN SALAZAR, STEVE Los Angeles Offices MILES, JOHN Philadelphia 30th Los Angeles Offices FUENTEZ, LUIS New Orleans ACCONZO, JOHN Street Station New York Penn SALMON, RICHARD Riverside Reservations Maintenance Facility Station DUTTON, STEVEN Amtrak Corporate & Sales Office MUNIZ, JUAN N.Y. Sunnyside Yard ALESSI, ARTHUR Headquarters GAWALT, PAUL Riverside Reservations Philadelphia Coach ELLIOTT, GLENDA SINCLAIR, CHARLENE Amtrak Corporate & Sales Office Yard Amtrak Corporate Riverside Reservations Headquarters MURILLO, Headquarters ALLISON, JAMES & Sales Office GLENN, SANDRA FERNANDO Beech Grove GOBEN, WILLIAM VANSANT, GEORGE Riverside Reservations Los Angeles 8th St. Maintenance Facility Champaign-Urbana Wilmington Shops & Sales Office Coach Yard Station ALVES, THEODORE VENEZIA, PAUL GONZALEZ, JOSE NEBEKER, KAREN Amtrak Corporate GOMEZ JR., ALFREDO Philadelphia 30th New York Penn Riverside Reservations Headquarters Chicago Offices Street Station Station & Sales Office ANDRZEJEWSKI, HUBBELL, PAMELA VOGLER, JOHN GRIFFIN, CHARLES RAMOS, EDUARDO PATRICK Riverside Reservation Philadelphia 30th Lakeland, Fla. Station Metrolink Stuart Transportation Bldg. & Sales Office Street Station GRIFFITH, LESTER Mesa Crew Base Washington, D.C. KENNEY, MICHAEL Los Angeles 8th St. Camp Pendleton, WINFREE, BELINDA Calif. BATTS, JIMMIE Pontiac Crew Base Amtrak Corporate Coach Yard Riverside Reservation KOPPE, ALBERT Headquarters HAIR, ANGELA RUIZ, MANUEL & Sales Office New York Penn Riverside Reservations W. Oakland WRIGHT, MICHAEL Maintenance Facility BECKER, WILLIAM Station New Orleans Station & Sales Office SELLITTO, LUCILLE Milwaukee Station KURASZEK, JAMES YOUNG, ROXANA HALL, BEVERLY Chicago Locomotive Riverside Reservations Riverside Reservations BENSON, THOMAS New York Penn & Sales Office Perryville, Md. M/W Shop Station & Sales Office Base MARSHALL, GEORGE HALL, EILEEN SHEPHERD, SAUNDRA BROWN, ANGELO Richmond Station 20-Year Riverside Reservations & Sales Office Los Angeles Offices Bear, Del. Car Shop MCDERMOTT, Anniversary GEORGIA HAYES, MARTHA STEGALL, IRENE CAMARA, CYNTHIA March 2014 Riverside Reservations Fresno Station New York Penn Riverside Reservations Station BACH, JAMES & Sales Office & Sales Office CARTER, KEVIN MCDOWELL, Shelby, Mont. Crew HIGHTOWER, STUBBS, ANGELEA Philadelphia 30th Base Riverside Reservations Street Station TIMOTHY ROBERTA Beech Grove BROWN, DEBRA Riverside Reservations & Sales Office CASSEL, JAMES Maintenance Facili Riverside Reservations & Sales Office TAYLOR, ROBERT Metrolink Montalvo & Sales Office Riverside Reservations Crew Base MCFAUL, SUSAN IANNONE, JAMES Chicago Mechanical CENTER, JOYCE Rensselaer, N.Y. & Sales Office CASTRONUOVA, &Terminal Offices Riverside Reservations Mechanical Facility WELCH, MELINDA- JOHN & Sales Office LEE N.Y. Sunnyside Yard MCGUIRE, JEFFREY JOHNSON, WANDA Sanford Station CONRAD, TAMMY Los Angeles Offices Riverside Reservations COFFEY, GLENN & Sales Office MERSON, CARL Riverside Reservations JORDAN, JANINE Los Angeles 8th St. & Sales Office WHITNEY, DONNA Coach Yard Philadelphia 30th Riverside Reservations Street Station CUNNINGHAM, & Sales Office Lancaster, Pa. Station COOKE, EDWARD ROBERT ZAMORA, MARY Portland, Ore. Station REWKOWSKI, DENNIS KO, JIMMY Philadelphia 30th New York Penn Providence MOW Riverside Reservations Street Station Station Base & Sales Office

Amtrak Ink April 2014 | 19 Presorted Standard U.S. Postage 60 Massachusetts Avenue, N.E. PAID Washington, D.C. 20002 Des Moines, IA Premit No. XXX

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In Amtrak History APRIL 28, 1971

Roger Lewis was named Amtrak’s first president. Lewis served as the Amtrak president from 1971 to 1975. Before joining Amtrak, Lewis served as assistant secretary of the Air Force, executive vice president for administration at Pan American Airlines and chairman of General Dynamics Corporation. He was awarded the Medal of Freedom by President Eisenhower for his contributions to the military aircraft and ballistic missile programs.

From left to right: U.S. Secretary of Transportation John Volpe, President Roger Lewis and Board of Incorporation Chairman David W. Kendall.