Ombudsperson Institution
Annual Report 2013 No. 13 31 March 2014 Prishtina 1 Mr. Jakup Krasniqi President of the Assembly of the Republic of Kosovo Prishtina Honoured President of the Assembly, Based on the Article 135 paragraph 1 of the Constitution of the Republic of Kosovo and the Article 27, paragraphs 1 and 2 of the Law on the Ombudsperson, I am pleased to submit to you the thirteenth annual report of the Ombudsperson of the Republic of Kosovo. At the same time, please accept our request for presentation of this report in a plenary session of the Assembly of the Republic of Kosovo, as well as opening of discussions regarding this report. Sincerely, Sami Kurteshi The Ombudsperson of the Republic of Kosovo Prishtina, 31 March 2014 2 OMBUDSPERSON'S REMARKS1 Co-existence in a democratic society necessarily requires an open, sincere and continuous inter-human communication. In the modern state, such communication is necessary between citizens and the state. The state, among others, is the entirety of human relations expressed in all possible forms: person to person, person to group, group to group, person to institution, group to institution, and institution to institution, etc. Sound communication as basis of action, relies on inter-human trust which must be rebuilt constantly. Trust between citizens and the state, which includes all possible forms of communication, is pursuant to the codified social norms observance of the laws. This trust is directly proportional with state officials - public authorities’ integrity. It is related to respecting the laws and with the establishment of internal effective and operative mechanisms of public authorities for resolving citizens' complaints.
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