Community Development End of Month Report – February 2012

Monthly Performance Information Regional Community Development – Overarching Summary

Community Development – Overall Financial Performance

Community Development - Overall

$3,000,000

$2,500,000

$2,000,000

$1,500,000

$1,000,000

$500,000

$0 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

-$500,000 2009/10 Actuals 2010/11 Actuals 2011/12 Actuals 2011/12 Budget

YTD Original Revised Revised YTD YTD Service Budget Budget Budgets Actuals Variance Grand Total 882,595 1,030,572 615,518 361,879 253,639

Total 090 . Community Development 449,729 444,485 256,534 178,002 78,532

Total 110 . Youth 149,921 208,976 116,962 93,029 23,933

Total 350 . Community Support 282,945 377,111 242,022 90,848 151,174

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 1 of 38 Overarching statements Overall the Community Development Section of the Branch is performing well and running a diverse range of programs and projects for the community. o Programming needs to be looked and funds allocated for: o Older persons o Disability o Volunteer management o ATSI o Community Support o Wages for the CDO – youth position was rectified during BR2 o The Millmerran Community Centre was painted during February o Tai Chi Workshops (Pittsworth, Highfields and Cambooya) were held during February, 680 in total people attended these five week workshops. o Planning is underway to engage a consultant to prepare an approximately 20 year maintenance program for all of the community housing. o Darren Tomlinson / Acting Community Support Officer from Department of Communities conducted the Service Assessment Tool for CSA Service Agreement on Wednesday 15th February 2012 for the Millmerran Community Centre. o Toowoomba Regional Council in partnership with the PGA Tour hosted two golf clinics aimed towards introducing young people in the outer Toowoomba region to the sport of golf o The Community Support Grant Assessment Program Panel met in February and recommended to Council that 49 applications be funded for a total of $94,096. o Continuing to create and support Local Emergency Coordination Subgroups (LECS) - In response to community mapping consultations

All comments throughout the report in this colour are from Darryl Bates.

Regional Community Development Community Development (Admin) Financial Performance

Community Development - Administration

$700,000

$600,000

$500,000

$400,000

$300,000

$200,000

$100,000

$0 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun 2009/10 Actuals 2010/11 Actuals 2011/12 Actuals 2011/12 Budget

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 2 of 38

YTD Original Revised Revised YTD YTD Object Budget Budget Budgets Actuals Variance Grand Total 231,800 187,016 142,373 149,885 -7,512

7111. Full Time Staff 85,811 67,495 53,300 56,408 -3,108 7115. Overtime 0 0 0 63 -63 7118. Allowances 0 0 0 347 -347 7119. Overhead Allocation 32,860 35,929 23,774 25,838 -2,064 7231. Pipes, Fittings & Attachments 0 0 0 20 -20 7232. Brush, Paint, Sealers & Adhesv 0 0 0 100 -100 7239. Construction Materials - Other 0 0 0 764 -764 7259. Miscellaneous Equipment 922 922 616 0 616 7261. Petty Cash Materials Purchases 277 277 184 0 184 7263. Promotional Material 461 461 304 95 209 7269. Materials - Other 4,841 4,841 3,224 2,035 1,189 7282. Clothing Uniforms 738 738 496 0 496 7321. Printing 1,890 1,890 1,256 3,120 -1,864 7322. Books & Publications 46 46 32 11 21 7323. Stationery 374 374 248 1,214 -966 7326. Office Supplies & Devices 710 710 472 0 472 7329. Office Expenses - Other 2,683 2,683 1,784 11 1,773 7419. Contract Services - Other 9,312 9,312 6,208 7,256 -1,048 7423. Services - Catering 1,660 1,660 1,104 1,108 -4 7424. Services - Consultants 6,454 6,454 4,304 0 4,304 7429. Services - Other Professional 7,394 7,394 4,928 4,940 -12 7441. Subscriptions & Memberships 0 0 0 237 -237 7442. Advertising 19,085 0 6,358 8,157 -1,799 7451. Electricity Charges 741 741 496 102 394 7453. Phones, Faxes & Private Lines 6,177 6,177 4,112 9,757 -5,645 7454. Telephone Services 2,305 2,305 1,536 509 1,027 7456. Postage 277 277 184 777 -593 7463. Hire - External Plant 92 92 64 64 0 7469. Equipment Hire - Other 277 277 184 0 184 7502. Reference Materials 231 231 152 0 152 7832. Training & Conferences 3,000 3,000 2,000 2,454 -454 7834. Meals 0 0 0 15 -15 7842. Meeting Supplies 784 784 520 0 520 7865. Reimbursement Costs 0 0 0 863 -863 7867. Prizes 231 231 152 750 -598 7869. Miscellaneous Expenses 13,092 3,009 5,366 3,202 2,164 8631. Plant Direct Charge 19,446 19,446 12,960 14,343 -1,383 8632. Plant Rate per Hour 9,629 9,260 6,055 5,326 729

Areas to note: o Meeting with Peter Daley to rectify the situation of use of object code and regional job numbers by the CLO’s was held in February. Funds have been journaled to the right area during BR2. o Toowoomba office on track with expenditure / income but still need to follow-up with CLO’s to fix up anomalies within the regional budget (e-mail to Drew Gatfield 5/3/12). Issues include, journaling actuals back to right area, overhead allocation and wages in the wrong area.

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 3 of 38

Project Scope & Evaluation – Approved Programs

PSE Program Progress in accordance with Program Delivery Title Approval Duration Approved Schedule PGA Movie Nights Yes 1 week Completed Monster Art Project Yes 1 month In progress Regional Dance Parties YES 1 month Planning underway Older Persons Tai Chi Workshops Yes 5 weeks Completed o Waiting on: o Regional Youth Carnival Float Project Projects Regional Access and Community Safety Advisory Committee o The Advisory committee met on the 1st February 2012. Issues discussed at Committee Meeting included;  Disability Access to Easterfest  Update on Job Skills Formation Strategy and Community Recovery

Community Support Funding The Community Support Grant Assessment Program Panel was convened in accordance with the Community Support Grant Program Guidelines to specifically assess these fifty-three applications. The Panel met on 16 February 2012.

The Panel consisted of: Councillor Cahill Portfolio Leader Councillor Glasheen Nominated Councillor Darryl Bates Delegate for Manager Peter Daley Community Liaison Officer - Regional Representative Elizabeth Jones Branch Officer Geoff Holmes Community Representative.

Each application was considered against the Community Support Fund program guidelines. The Panel considered that forty-nine (49) applications were consistent with the policy guidelines and is recommending them for approval. The panel considered that four (4) applications were not consistent with the policy guidelines and is not recommending them for approval.

Application Summary Total number of applications received 53 Applications recommended 49 Applications not recommended 4

Financial Summary Proposed funding for Community Support Grant Program (2011/2012) $264,962 Less previously funded applications (carryover and August round) $ 75,683 Balance available for the February 2012 funding round $189,279

Total cost to Council in approving the forty-nine applications in the February $94,096 2012 funding round

Less Pittsworth Chaplaincy Contribution $9,000 Quinalow / Goombungee Pool Contribution $8,000 Police Vehicle replacement (pending Council) $7,500

This will leave around $70,000 in Community Support budget

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 4 of 38 Workplace Health & Safety (including Toolbox Talks) o Toolbox Talks were completed online via Skillport. o Reportable Incidents - Nil

Staffing: Training & Accreditation – Items identified in APPR o Activities Undertaken to achieve Professional Development: . As Identified in APPR No Training was conducted this month. . Not identified in APPR

Leave Balances (staff member and team) (as at 23/11/11)

Rec Leave Sick Leave Annual Leave (Hours) (Days) (Weeks) Darryl Bates 5.73 141.83 4.72 Roberto Garcia 11.20 13.03 3.08 Jenny Commens 13.35 198.66 5.53 Elizabeth Jones 25.00 40.19 5.85 Natasha Ballinger 22.16 5.42 3.26 Rebecca Schroder 26.08 4.61 1.23 Darren Brunne 11.75 1.44 .38

Rebecca Schroder - is at the time of writing this report back under the 25 hour threshold.

Customer requests (Pathway) – By actioning Officer

Days Request Actioning Officer Open Number BATESD - Darryl Bates 51 299436 BATESD – Darryl Bates 95 296354 BATESD - Darryl Bates 62 303042 BATESD - Darryl Bates 29 311753

299436 - Request for replacement of Community Policing Vehicle, report going to Council in March 296354 - Application for community recovery funding – application has been noted and will be included in next round of application evaluations. 303042 – This is a complaint about the receipting process for an Environmental Grant – with Water Demand for an answer 311753 – Grant inquiry – with Kate Middleton for answer to grant question

Environmental Issues / Pressures / Work Demands / Time Commitment

Priorities o Finalise Community Support Grant flowchart o Reports to be completed during March o Core Community Support

Continuous Improvement o Skills sessions have been introduced for the Community Development Team – to date skills session have been carried out for; o Pathway and raising o Processing purchased orders o Document management training

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 5 of 38 Aboriginal & Torres Strait Islander People Financial Performance

Community Development - ATSI

$20,000

$15,000

$10,000

$5,000

$0 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

-$5,000 2010/11 Actuals 2011/12 Actuals 2011/12 Budget

YTD Original Revised Revised YTD YTD Object Budget Budget Budgets Actuals Variance Grand Total 26,046 7,230 4,816 7,957 -3,141

6229. Miscellaneous Fees & Charges 0 0 0 -507 507 6234. Events Income 0 0 0 -3,234 3,234 6236. Events - Consumables 0 0 0 -2,344 2,344 6343. Sales - Merchandise 0 0 0 -32 32 6413. Contribtns / Donations Othe -7,000 -7,000 -4,664 -455 -4,209 7111. Full Time Staff 0 0 0 3,157 -3,157 7118. Allowances 0 0 0 154 -154 7119. Overhead Allocation 0 0 0 1,129 -1,129 7263. Promotional Material 0 0 0 315 -315 7269. Materials - Other 2,305 0 0 0 0 7293. Miscellaneous Supplies 1,660 0 0 160 -160 7321. Printing 1,383 1,383 920 0 920 7329. Office Expenses - Other 323 323 216 0 216 7413. Contract - Security Services 922 0 0 0 0 7423. Services - Catering 2,305 0 0 0 0 7424. Services - Consultants 277 277 184 0 184 7429. Services - Other Professional 14,983 9,895 6,600 0 6,600 7442. Advertising 2,766 0 0 927 -927

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 6 of 38 7453. Phones, Faxes & Private Lines 0 0 0 242 -242 7461. Hire - Other 461 461 304 0 304 7462. Hire - Vehicles 1,199 1,199 800 0 800 7464. Land/Building/Equipment - Rent 507 507 336 0 336 7469. Equipment Hire - Other 0 0 0 1,895 -1,895 7831. Accommodations 0 0 0 90 -90 7853. Contributions & Donts - Other 1,567 0 0 500 -500 7867. Prizes 1,465 0 0 1,259 -1,259 7869. Miscellaneous Expenses 738 0 0 4,701 -4,701 8632. Plant Rate per Hour 185 185 120 0 120

Areas to note: o All funds except for $8,000 (which will be used to conduct a review of all sacred sites within the Toowoomba Region) have been reallocated to Shelly, who will coordinate the ATSI activities. o Funds has been moved during BR2 but I still need to fix up anomalies within the regional. Journaling actuals back to right area, overhead allocation and wages in the wrong area.

Project Scope & Evaluation – Approved Programs

PSE Program Progress in accordance with Program Delivery Title Approval Duration Approved Schedule Regional Cultural Sites Pending May / June

Projects Shelly Burne-Field started at Oakey Community Support and Referral Officer on December 8th. She is working three days a week, and has begun making good connections in the Oakey community. Shelly’s focussing on the post flood issues for the indigenous community in Oakey – it has been funded via the Roma ICC.

This position currently has no worker (CDO – Aboriginal and Torres Strait Islander) attached to it, via the endorsed Council functional structure and any programming will be via funded projects and/consultancy.

Environmental Issues / Pressures / Work Demands / Time Commitment

Priorities  Mapping of culturally significant sites in the Region o Awaiting proposal from Mark Copeland (Centecare)

Continuous Improvement o Nothing to report

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 7 of 38 Access & Equity Services (Disability) Financial Performance

Community Development - Access and Equity

$9,000

$8,000

$7,000

$6,000

$5,000

$4,000

$3,000

$2,000

$1,000

$0 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun 2010/11 Actuals 2011/12 Actuals 2011/12 Budget

YTD Original Revised Revised YTD YTD Object Budget Budget Budgets Actuals Variance Grand Total 8,529 8,529 5,688 3,708 1,980

7269. Materials - Other 7,837 7,837 5,224 2,263 2,961 7323. Stationery 0 0 0 190 -190 7422. Services - Training 0 0 0 1,000 -1,000 7429. Services - Other Professional 0 0 0 255 -255 7462. Hire - Vehicles 692 692 464 0 464

Areas to note: o A program is being developed out of the Community Development Planning days in December and will be implemented in early 2012. o Equipment has been purchased during December and the project will commence during April

Project Scope & Evaluation – Approved Programs

PSE Program Progress in accordance with Program Delivery Title Approval Duration Approved Schedule Bootcamp for people with a Disability Pending May / June

Projects This position currently has no worker (CDO – Disability) attached to it, via the endorsed Council functional structure and any programming will be via funded projects and/consultancy.

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 8 of 38

Environmental Issues / Pressures / Work Demands / Time Commitment

Priorities The following program was developed out of the Community Development planning days: o Boot camp for people with a disability, plans are being finalise with Toowoomba FlexiSchool students studying a Certificate 2 in Personal Fitness (under supervision) to offer regional fitness classes focussing on people with a disability.

Continuous Improvement o Nothing to report

Multicultural Services Financial Performance

YTD Original Revised Revised YTD YTD Object Budget Budget Budgets Actuals Variance Grand Total 56,876 63,801 44,410 59,312 -14,902

6000 . REVENUE 6413. Contribtns / Donations Othe -5,000 -5,000 -3,336 -5,990 2,654 6432. Op Grant/Subsidy - State -40,000 -40,000 -26,664 -35,350 8,686 Total 6000 . REVENUE -45,000 -45,000 -30,000 -41,340 11,340

7000 . EXPENSES 7111. Full Time Staff 53,187 53,187 36,820 45,722 -8,902 7118. Allowances 0 0 0 12 -12 7119. Overhead Allocation 20,367 20,367 14,102 21,753 -7,651 7221. Fuel - Unleaded Petrol 184 184 120 75 45 7248. Electrical Equipment Component 0 0 0 451 -451 7259. Miscellaneous Equipment 2,305 2,305 1,536 785 751 7261. Petty Cash Materials Purchases 369 369 248 0 248

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 9 of 38 7263. Promotional Material 184 184 120 32 88 7265. Volunteers' Support 0 0 0 19 -19 7269. Materials - Other 1,383 1,383 920 266 654 7284. Subsistence & Toileteries 92 92 64 0 64 7323. Stationery 0 0 0 362 -362 7324. Computer Software 0 0 0 600 -600 7413. Contract - Security Services 461 461 304 1,960 -1,656 7419. Contract Services - Other 2,167 2,167 1,448 0 1,448 7423. Services - Catering 2,766 2,766 1,840 1,475 365 7429. Services - Other Professional 3,735 3,735 2,488 4,540 -2,052 7442. Advertising 1,844 1,844 1,232 3,590 -2,358 7453. Phones, Faxes & Private Lines 277 277 184 789 -605 7461. Hire - Other 1,153 1,153 768 4,246 -3,478 7463. Hire - External Plant 1,153 1,153 768 3,669 -2,901 7469. Equipment Hire - Other 9,220 12,636 8,424 8,259 165 7831. Accommodations 0 0 0 1,060 -1,060 7833. Travel 0 0 0 670 -670 7842. Meeting Supplies 277 277 184 267 -83 7861. Freight 60 60 40 0 40 7867. Prizes 692 692 464 0 464 7869. Miscellaneous Expenses 0 3,509 2,336 49 2,287 Total 7000 . EXPENSES 101,876 108,801 74,410 100,652 -26,242

Areas to note: Budget phased incorrectly due to spike in expenditure – during Toowoomba Languages and Cultures Festival late July, August, and early September. This needs to be corrected during budget Review.  Wages of $14,000 and overheads need to be journalled back to CDO – Community Recovery and CDO – Youth  Council is still to receive our last payment from the Department of Communities  Information on budget phasing was not received from finance during BR2 – which will help the overall phasing for this program.

Projects During the month of February the CDO-Multicultural worked two weeks and was on holiday leave for two weeks from 10-24th Feb 2012

Delivery of Staff Induction- Cultural Awareness training CDO- Multicultural- was on Holiday leave during the Staff Induction (18 new Staff) on 13 Feb 2012. Andy Van der Syde took over delivery of the Cultural Awareness Training.

Networks and Committees involved: o Refugee and Migrant Settlement Services Interagency (RaMSSI) and RaMSSI Health Sub committee o Local Area Coordination (LAC)- facilitated by Multicultural Development Association (MDA) o Goodwill Committee - facilitated by Pure Land Learning College o Toowoomba and Darling Downs Multicultural Mental Health Community Reference Group- facilitated by Queensland Health o Queensland Police Ethnic Advisory Group- facilitated by Queensland Police o Toowoomba Languages and Cultures Festival Working Committee 2012 – as Coordinator o Regional Safety and Access Community Advisory Safety and Regional Access Advisory Sub Committee o Agencies CALD Action Group (ACAG) o Community Development Practice Group o Cultural Diversity Network – Facilitated by CDO - Multicultural

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 10 of 38 Working Groups participated in: USQ Harmony Day Working party: Facilitated by USQ Multicultural Centre Term of working group to end 21 March 2012 Venue: USQ TRC Multicultural Officer role was to be the link between USQ and its CALD community of students, the Council and CALD communities in promoting this event, to provide input and advice regarding multicultural community participation and engagement. USQ Harmony Day celebration on 21 March 2012 plans to involve community groups both within and outside of the USQ to celebrate Toowoomba’s cultural diversity. Output: Link up with student and community groups from Nepalese and Papua New Guinea, Burma, and Saudi Arabia

Queensland African Communities Council (QACC) YouthCan project – ongoing consultation meetings with Project officer Paul Mabior Community Development Officer – Multicultural o Continue to provide information, assistance, consultation, advice, documentations and referrals to individuals from culturally and linguistically diverse (CALD) Community groups: o Participates in dialogue for future program partnerships and collaboration initiated with organisations and community groups. o Attends community meetings for Community support, Capacity building, Community relations development

Number of case work and contacts provided with document support, referrals, information for Feb (2wks) – Fifteen (15)

Community events attended by CDO – Multicultural representing the TRC: Chinese Lunar New Year- organised by Toowoomba International Multicultural Society (TIMS) with proceeds raise to go to Toowoomba Hospital Children’s Hospital Appeal. Date: Saturday 4 February 2012 Time: 6:30pm- 8:30pm Venue: Coffee House, 189 Hume St Toowoomba Attendance: 200

Water Dragon Feeding-on good luck token Red Dragon Martial Arts group provides entertainment

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 11 of 38

Chinese Lunar New Year – on Invitation by Anthony Lin, President of Taiwan Friendship Association of Queensland Inc.(TFAQ) Date: Sunday 5 Feb 2012 Time: 2pm -5:30 pm Venue: Sunnybank Lawn Bowls Club and Sunnybank High School Assembly Hall-Cnr. Turton and Gager St Sunnybank. Separate program for invited VIPs at the Sunny Bank Bowls Club was attended by about fifty (50) State and local government dignitaries and guests- from Brisbane City Council, Multicultural Affairs, Qld Deputy Premier Andrew Fraser, Minister for Transport and Multicultural Affairs Annastacia Palasszczuk, Parliamentary Secretary for Trade and Multicultural affairs Michael Choi MP, Rep of Taiwan Ambassador to Australia and other politicians from Labour and LNP, etc. Cultural presentations for public followed at the Sunnybank High School Assembly Hall around 800 people attended from mainly Chinese and other ethnic communities. A link has been established for Taiwanese Friendship Association of Qld to participate to support at the coming Toowoomba Languages and Cultures Festival in August

State and local officials, politicians and dignitaries hands good luck coins and gifts to the kids

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 12 of 38

Two Chinese Dragons welcomes the New Year of the dragon Martial arts with fans

Belly dancers a crowd favourite TFAQ Pres. A.Lin, Qld Dep. Premier A. Fraser, and Taiwanese Ambassador

Roberto of TRC catches Up with Nick Xenias-ECCQ and Police rep. Minister A. Palasszczuk and Gary Page-MAQ

Pure Land Facilitating Interfaith Dialogue Workshop- By Farid Hamid, Facilitator and Trainer-Shorea Training and Consultancy, Mandurah, Western Australia. Jointly organised by Multi-Faith and Multicultural Centre of University of Queensland, Toowoomba Regional Council (Community Development Branch), and Pure Land Learning College. Date: Saturday 25 February 2012 Time: 8:30am-5:30pm Venue: Pure Land Learning College Association Lecture Hall, 57 West St Toowoomba Q 4350 Attendance – 36 participants from different interfaith, denominations, and philosophies, and ethnic background (to name- Islam, Christian, Hindu, Buddhist, Theist, Spiritualist, Unitarian Universalist, and others) attended. Participants came from interstate- Melbourne, Sydney and overseas from Malaysia and Singapore. All participants were presented certificates of attendance and completion after dinner.

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 13 of 38

Farid Hamid – Trainer on facilitation interfaith discussions-benefitting the community

Certificates handed after dinner - some Multifaith participants from Australia and overseas

Environmental Issues / Pressures / Work Demands / Time Commitment Priorities:  Implement key community development initiatives and projects as per 6 month work plan  Toowoomba Languages and Cultures Festival report to the council  Review/ look into Toowoomba Regional Council Multicultural Action plan

Continuous Improvement:  Nothing to report

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 14 of 38 Older Persons Financial Performance

Community Development - Older Persons

$25,000

$20,000

$15,000

$10,000

$5,000

$0 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

-$5,000 2009/10 Actuals 2010/11 Actuals 2011/12 Actuals 2011/12 Budget

YTD Original Revised Revised YTD YTD Object Budget Budget Budgets Actuals Variance Grand Total 20,331 19,870 13,224 4,023 9,201

6413. Contribtns / Donations Othe 0 0 0 -257 257 7249. Miscellaneous Parts 922 922 616 0 616 7259. Miscellaneous Equipment 461 461 304 0 304 7269. Materials - Other 2,766 2,766 1,840 0 1,840 7322. Books & Publications 461 461 304 0 304 7419. Contract Services - Other 277 277 184 0 184 7423. Services - Catering 1,383 1,383 920 0 920 7424. Services - Consultants 3,411 3,411 2,272 0 2,272 7429. Services - Other Professional 8,345 8,345 5,560 3,500 2,060 7442. Advertising 461 461 304 36 268 7464. Land/Building/Equipment - Rent 461 0 0 0 0 7869. Miscellaneous Expenses 1,383 1,383 920 744 176

Areas to note: The following programs were developed out of the Community Development planning days: o Tai Chi Workshops o Seniors Morning Melodies (Oakey) o 5 in 5

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 15 of 38 Project Scope & Evaluation – Approved Programs

PSE Program Progress in accordance with Program Delivery Title Approval Duration Approved Schedule Tai Chi Workshops Approved Jan / Feb Completed Seniors Morning Melodies Pending May

Projects The following three programs were developed out of the Community Development planning days with a regional focus: o Tai Chi Workshops (Pittsworth, Highfields and Cambooya) – these five week programs running from mid January will be an intro to Tai Chi. o Planning is underway for: . Seniors Morning Melodies (Oakey) – supplying buses from the regional centres for older people to attend this concert (performer still being sources – to be held in March) . 5 in 5 – this will be a five day concert featuring the same performer in five regional venues in five days ((performer still being sources – to be held in June)

This position currently has no worker (CDO – Older Persons) attached to it, via the endorsed Council functional structure and any programming will be via funded projects and/consultancy.

The TaI Chi workshops started on the 7th January

Location Numbers Pittsworth 225 Highfields 230 Cambooya 225 TOTAL 680

Environmental Issues / Pressures / Work Demands / Time Commitment

Priorities o Tai Chi Workshops o Seniors Morning Melodies (Oakey) o Regional fitness workshops / walking groups / circuit program

Continuous Improvement o Nothing to report

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 16 of 38 Volunteer Management Financial Performance

Community Development - Volunteer Management

$16,000

$14,000

$12,000

$10,000

$8,000

$6,000

$4,000

$2,000

$0 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun 2009/10 Actuals 2010/11 Actuals 2011/12 Actuals 2011/12 Budget

YTD Original Revised Revised YTD YTD Object Budget Budget Budgets Actuals Variance Grand Total 14,983 14,983 9,984 998 8,986

7265. Volunteers' Support 5,071 5,071 3,384 0 3,384 7322. Books & Publications 461 461 304 0 304 7423. Services - Catering 1,383 1,383 920 0 920 7424. Services - Consultants 4,149 4,149 2,768 0 2,768 7429. Services - Other Professional 2,766 2,766 1,840 0 1,840 7442. Advertising 692 692 464 0 464 7464. Land/Building/Equipment - Rent 461 461 304 0 304 7869. Miscellaneous Expenses 0 0 0 998 -998

Areas to note: Although nothing has been expended in this program - The following program was developed out of the Community Development planning days: o Disaster Recovery – Volunteer management software

Project Scope & Evaluation – Approved Programs

PSE Program Progress in accordance with Program Delivery Title Approval Duration Approved Schedule Regional Volunteer Software Project Pending May / June

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 17 of 38 Projects The following program was developed out of the Community Development planning days with a regional focus: o Disaster Recovery – Volunteer management software. Currently being investigated, this software will map volunteers in a range of areas within Council, not just disaster recovery.

This position currently has no worker (Volunteer Management) attached to it, via the endorsed Council functional structure and any programming will be via funded projects and/consultancy.

Environmental Issues / Pressures / Work Demands / Time Commitment

Priorities o Disaster Recovery – Volunteer management software

Continuous Improvement o Nothing to report

Community Recovery Financial Performance

YTD Revised Revised YTD YTD Object Budget Budgets Actuals Variance Grand Total 83,000 -4,187 -79,568 75,381

6000 . REVENUE 6432. Op Grant/Subsidy - State -185,000 -198,336 -225,000 26,664 Total 6000 . REVENUE -185,000 -198,336 -225,000 26,664

7000 . EXPENSES 7111. Full Time Staff 76,000 50,259 41,420 8,839 7118. Allowances 0 0 23 -23

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 18 of 38 7119. Overhead Allocation 34,200 22,234 9,425 12,809 7221. Fuel - Unleaded Petrol 200 200 402 -202 7222. Fuel - Distillate 200 50 0 50 7225. Cleaning Equipment & Supplies 0 0 1,700 -1,700 7248. Electrical Equipment Component 600 600 0 600 7256. Communications Equipment 850 850 0 850 7258. Photographic Equipment & Proc. 500 500 0 500 7261. Petty Cash Materials Purchases 1,600 880 38 842 7263. Promotional Material 1,500 940 0 940 7269. Materials - Other 3,000 1,880 1,330 550 7284. Subsistence & Toileteries 500 300 0 300 7321. Printing 800 475 128 347 7323. Stationery 1,200 800 610 190 7324. Computer Software 1,700 1,700 1,700 0 7326. Office Supplies & Devices 500 500 0 500 7329. Office Expenses - Other 1,500 900 7 893 7413. Contract - Security Services 2,000 2,000 0 2,000 7419. Contract Services - Other 2,000 2,000 732 1,268 7422. Services - Training 3,200 1,800 0 1,800 7423. Services - Catering 6,000 5,000 4,161 839 7424. Services - Consultants 7,000 6,550 2,742 3,808 7429. Services - Other Professional 55,000 40,664 63,652 -22,988 7442. Advertising 5,700 5,000 1,932 3,068 7449. Services - Miscellaneous 5,000 3,000 2,200 800 7453. Phones, Faxes & Private Lines 300 200 574 -374 7454. Telephone Services 200 132 0 132 7456. Postage 600 430 0 430 7461. Hire - Other 6,500 6,500 0 6,500 7463. Hire - External Plant 500 500 7,202 -6,702 7464. Land/Building/Equipment - Rent 0 0 24 -24 7469. Equipment Hire - Other 5,500 5,500 3,680 1,820 7831. Accommodations 2,200 1,340 846 494 7832. Training & Conferences 2,000 100 196 -96 7833. Travel 2,500 1,500 0 1,500 7834. Meals 550 375 0 375 7841. Entertainment - Cncil Visitors 1,000 750 0 750 7842. Meeting Supplies 1,200 800 459 341 7861. Freight 200 200 0 200 7865. Reimbursement Costs 1,500 1,500 250 1,250 7867. Prizes 3,500 2,500 0 2,500 7869. Miscellaneous Expenses 1,900 1,140 0 1,140 Total 7000 . EXPENSES 240,900 172,549 145,432 27,117

8000 . INTERNAL SERVICES 8591. Interdepartmental Recoveries 1,500 1,000 0 1,000 8631. Plant Direct Charge 25,000 20,000 0 20,000 8632. Plant Rate per Hour 600 600 0 600

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 19 of 38 Total 8000 . INTERNAL SERVICES 27,100 21,600 0 21,600

Areas to note: o Monument and event payment coming from Flexible Funding Program should have come from 8122910 NOT 8109070 journal entries to correct this need to be done (to be fixed during BR3) otherwise on budget o Regular updates need to be provided to Council around recovery activities and Flexible Funding Program

Projects o Cambooya Support; Date: 20 February 2012 Location: Cambooya Community Not only were our CLOs most supportive of community events but also the local school. Grades 4, 5 & 6 at Cambooya are using Red Dog as a study for a range of curriculum outcomes. The P&C catered with a sausage sizzle and the school gave as much help with promotions as possible. The night was a great success with 76 people attending and having a pleasant evening out that everyone could afford. Community Consultation Activities, Community Events, Place making Projects Community Members, Primary Schools, Regionally based State Government Workers, Voluntary Community Group o Clifton “It will be alright” Date: 20 February 2012 Location: Clifton QLD It will be alright in the long run was the message for the 185 people who came to the Red gum concert held at the showgrounds following the annual show. Supported by R health the Salvo's financial councillors and other organisations that focus on resilience and well-being. Community Capacity Building, Community Education Activities, Information and Referral, Place making Projects. Partners Regionally based State Government Workers, Voluntary Community Groups o Creation of Local Emergency Coordination Subgroups (LECS) In response to community mapping consultations and other influences several LECS have been created to respond to local emergencies. Community Capacity Building, Disaster Preparedness, Information and Advice, Network Development Activities, Partnership Development Activities. Partners Other Council Staff, Regionally based State Government Workers, Voluntary Community Groups o Negotiating with other CDEI Councils to fund Seeds of Hope program aimed at raising awareness and support of people suffering from depression. o Negotiating with Lockyer Valley CDO and Volunteering QLD to have leadership program delivered to Toowoomba Region. Aimed at providing training in leadership and finding community solutions to disaster preparedness and resiliency building. o Reporting to all relevant agencies and organisations. o Working to consolidate networks and partnerships across the region.

Networks and partnerships o Meeting with Jondaryan Community Association for training needs on preparedness and resiliency. o Connecting communities via community movie nights and other community based activities. o Regular Meetings with Job Support Development Officer to develop projects that do not fit into the CDO – Community Recovery brief. o Regular meetings with Department of Communities - recovery group. This will be taken over by the CDO as services are retracted. o Working with Disaster response team on local plan. o Working to consolidate networks and partnerships across the region.

Environmental Issues / Pressures / Work Demands / Time Commitment

Priorities o Reporting to all required agencies and communities o Community forums are a priority to gauge the effectiveness of service provision and identify gaps in services to flood affected areas.

Continuous Improvement o CDEI forum in Rockhampton highlighted the need for CDO to up skill in some areas such as IAP2 engagement.

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 20 of 38 Youth Financial Performance

Community Development - Youth

$250,000

$200,000

$150,000

$100,000

$50,000

$0 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun 2009/10 Actuals 2010/11 Actuals 2011/12 Actuals 2011/12 Budget

YTD Original Revised Revised YTD YTD Object Budget Budget Budgets Actuals Variance Grand Total 149,921 208,976 116,962 93,029 23,933

6219. Entry Fees - Other 0 0 0 -2,105 2,105 6431. Op Grant/Subsidy - Fede 0 0 0 -74 74 - 6433. Op Grant/Subsidy - Other -33,500 -33,500 -22,336 27,120 4,784 7111. Full Time Staff 41,906 84,609 40,883 32,827 8,056 7115. Overtime 0 0 0 1,238 -1,238 7118. Allowances 0 0 0 397 -397 7119. Overhead Allocation 16,047 32,399 15,183 9,594 5,589 7235. Hardware & Abrasives 0 0 0 505 -505 7249. Miscellaneous Parts 0 0 0 194 -194 7252. Safety Equipment 0 0 0 89 -89 7256. Communications Equipment 0 0 0 1,575 -1,575 7259. Miscellaneous Equipment 0 0 0 367 -367 7261. Petty Cash Materials Purchases 627 627 424 92 332 7263. Promotional Material 0 0 0 1,342 -1,342 7269. Materials - Other 19,302 19,302 12,864 10,778 2,086 7293. Miscellaneous Supplies 231 231 152 214 -62 7321. Printing 2,075 2,075 1,384 1,750 -366 7323. Stationery 92 92 64 2,184 -2,120

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 21 of 38 7326. Office Supplies & Devices 277 277 184 140 44 7329. Office Expenses - Other 231 231 152 1,705 -1,553 7416. Contract - Labour 16,596 16,596 11,064 600 10,464 7419. Contract Services - Other 7,376 7,376 4,920 5,627 -707 7422. Services - Training 0 0 0 1,460 -1,460 7423. Services - Catering 922 922 608 1,509 -901 7424. Services - Consultants 1,844 1,844 1,224 0 1,224 7429. Services - Other Professional 5,071 5,071 3,384 8,375 -4,991 7432. Desexing Subsidy Payments 0 0 0 45 -45 7442. Advertising 922 922 608 1,222 -614 7451. Electricity Charges 582 582 392 519 -127 7453. Phones, Faxes & Private Lines 0 0 0 1,093 -1,093 7454. Telephone Services 1,060 1,060 712 114 598 7459. Utilities - Other 138 138 96 0 96 7461. Hire - Other 0 0 0 522 -522 7463. Hire - External Plant 461 461 304 930 -626 7464. Land/Building/Equipment - Rent 1,844 1,844 1,224 780 444 7469. Equipment Hire - Other 3,379 3,379 2,256 0 2,256 7499. Maintenance - Other 0 0 0 132 -132 7831. Accommodations 184 184 120 402 -282 7832. Training & Conferences 1,061 1,061 304 0 304 7833. Travel 138 138 88 0 88 7834. Meals 46 46 32 0 32 7841. Entertainment - Cncil Visitors 4,610 4,610 3,072 0 3,072 7842. Meeting Supplies 553 553 368 0 368 7853. Contributions & Donts - Other 39,397 39,397 26,264 21,100 5,164 7865. Reimbursement Costs 0 0 0 173 -173 7867. Prizes 830 830 552 0 552 7869. Miscellaneous Expenses 6,915 6,915 4,608 11,228 -6,620 8631. Plant Direct Charge 0 0 0 714 -714 8632. Plant Rate per Hour 8,704 8,704 5,808 792 5,016

Areas to note: o YTD actuals is under the revised budget because not all of the Millmerran Youth wages / oncosts have been expended current – this was because Darren Brunne only started at Council on the 23rd January o Wages for CDO – Youth have been bought over from Customer Service during BR2 – this has increased revised budget targets. o Next quarterly payment of PCYC Traffic Training needs to be expended o Contract labour needs to be moved to right area during BR3

Project Scope & Evaluation – Approved Programs

PSE Program Progress in accordance with Program Delivery Title Approval Duration Approved Schedule Youth connect – Pool Parties Approved December / Jan Delayed and completed PGA Movie Nights Approved January completed Monster Art Project Approved February In progress Regional Dance Parties Approved March Planning

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 22 of 38 Projects: Skate Park Consultation Pt 2 Date: 01 Feb. Time: 5:30 – 6:30. Location: Westbrook Park. Staff: Darryl Bates, Darren Brunne, Voelcker Sapolu. The Westbrook Skate park consultation part 2 drew in crowd of 43 of that number 11 were either parents or older neighbours. The consultation proved to be a helpful because it provided a forum for locals to exchange ideas and voice concerns. There was a choice of two diagrams compiled from the ideas and drawings submitted from the first consultation.

1500

FIGURE 1

NARROW RETURN

MODIFIED SLAB

FIGURE 2

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 23 of 38 Figure 1, was the overwhelming favourite but with some modifications. The modifications included extending the concrete slab from the narrow return. The reasoning is to minimise the chance of collisions. Also placed on the extended slab the youth requested adding a transfer box which had been prominent in all the submitted designs. There were also suggestions that some ramps be made higher by increasing the 1200mm to 1500mm this was to cater for more advance skaters whom felt that the proposed course only appealed to novice and medium skilled skaters.

Project 11: Stitch It. Date: 02 Feb. Time: 6:30 – 7:00. Location: Grand Central upper level. Staff: Rebecca Schroder, Belinda Iseppi, Darren Brunne, Voelcker Sapolu.

The Stitch it program is a fashion show where young people have the opportunity to design and make their own clothes and then show them off down the catwalk. Design workshops were held on the 11th, 12th, 16th, and 17th of January at Centenary Heights SHS. At these workshops the entrants, all aged under17, drew their own designs, and with the help of the fabulous Golden Guru’s, made their ideas a reality. Carolyn Taylor-Smith, a Toowoomba based designer, came along and spoke to the girls about the ups and downs of her own career and was able to inspire and 3.Isobel Yates. motivate them.

1. Nicole Matthews. Belinda Iseppi

The garments were displayed at Grand Central Shopping Centre for two weeks where the public had the chance to vote for its favourite design and by doing so, went into the draw to win an iPod. Finally, the Fashion Parade was held at Grand Central on the 2nd of February. The models including TRC own Belinda Iseppi had their hair and makeup done before strutting their stuff on the catwalk in front of a sizable crowd. Carolyn Taylor-Smith, Voelcker Sapolu (TRC) and Tanya Morley (Grand Central) were the judges on the night, and they chose the following winners:

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 24 of 38 1. Wearable Art: Nicole Matthews. 2. New Design: GracheleDaulayan 3. Vintage Recycled: Isobel Yates 4. People’s Choice: Samantha Lenton 5. IPod Winner: Victoria Smith

All the Garments were also displayed at the Toowoomba Library to introduce the designs the wider community of the in the hope that it may inspire other young designers to enter next year.

Oakey Dive in Movie Night Date: 10 Feb. Time: 7:30 – 10:30. Location: Oakey Pool. Staff: Belinda Issepi, Darren Brunne. The Oakey dive in movie night commenced at 7.30 pm at the Oakey pool. The night drew about 30 people, 20 of whom lay within the catchment age. Overall the dive in movie was a success. The feedback indicated that the community believed that the dive in movie event was an enjoyable experience and a valuable tool for Council to engage with the public. The Getting connected with Brook and Josh movie night survey revealed once again that there was insufficient notice and promotion of the dive in movie. Furthermore, the lack of notice and promotion will need to be addressed before hosting other activities in the area.

Oakey Clifton in Movie Night Date: 17 Feb. Time: 7:30 – 10:30. Location: Oakey Pool. Staff: Voelcker Sapolu, Darren Brunne. The Clifton Dive in Movie night kicked off at 7:30 pm and finished up around 10:30 pm. The Dive in Movie attracted 35 – 40 people, of that number a majority of them lay within the targeted age bracket. The expansive layout of the pool facility and easy access for vehicles made hosting such an event the most suitable so far. Unlike some previous dive in movie nights the Clifton community were well informed about the event. This can be credited to the saturation of promotion within the community as well as its neighbouring suburbs. Schools, Community groups and local business were targeted in the weeks leading up to the dive in movie event. From that we could gauge how affective the advertising was by asking those who attended how they came to find out about it. It was clear from the data collected that advertising in schools was the most effective way to connected with the youth and get them to come to these events. Despite hosting a successful movie night there were a number oversights made. Firstly, the Clifton show was scheduled the following day which wasn’t a problem however, preparations for animals and displays were made the night before, the same night of the dive in movie. Secondly, there was another youth group ‘Teens Need Truth’ (T.N.T) Youth Ministry hosting an event on the same night too. The pool manager Andrew believed the clashing of events impacted the attendance numbers at the dive in movie night by at least 50%. Whilst rolling out the surveys, a number of young people gravitated around the youth connect workers. They were very excited in discussing possible future events. Some suggested that they would enjoy a disco night, water fights and sporting events. The surveys also indicated that an event such as Dive in Movie is useful because it had given young people a safe space to ‘hang The view outside the pool out’ with their peers and had provided them something to do on a Friday night free of charge. On the other hand, the youth believed that the event could be improved by providing a BBQ, newer movie and door prizes.

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 25 of 38 Youth Justice Program - Tales

Tuesdays Darren is linking in with the Tales program located at the Youth Justice Building at 49 Neil St. The program is capable of supporting 10 clients whose educational needs are not currently being met by the public schooling system or one of the branch programs such as Flexi-School. There are currently 7 high needs students enrolled in the program. Attendance is sporadic and there is a constant challenge to engage with the students whose writing and reading skills are in some cases non-existent. There are two programs which look promising:- 1. Simple electronics projects – run by Ross. 2. Song writing – which is being supported by James from the Wilsonton Community Centre. At this stage, staff is working hard at creating a consistent attendance by those enrolled.

Millmerran Youth Centre Monday 21st of February, the Youth Centre was reopened at 3:30pm. Initially no one turned up, so Darren spent time in the car park greeting people as they passed by on their way home. At 3:50pm the centre had a visit from Kiara who is twelve and lives in Millmerran. She enjoyed herself at the facility and then spent time shooting hops and playing Table tennis. At one point Kiara was playing with the giant earth ball and commented on what it would be like to be steamroll by the Earth Ball. She was happy to start the ball rolling literally:-The ‘Eaten by a Monster’ program was discussed which she knew about. She was very excited about She said that she would be Kiara being eaten/rolled by a giant monster ball back on Friday night and would be inviting her friends to come along.

Millmerran PGA Night Date: 21 Feb. Time: 7:30 – 10:30. Location: Millmerran golf club. Staff: Belinda Iseppi, Darren Brunne.

There weren't large numbers of people (40 adults and 8 young people) but those who came had a great time. Everyone stayed for the barbecue and the movie (Happy Gilmore). Laughter could be heard all around the golf club. Before the movie there was an opportunity to talk with the young people and get some general feedback. They were all happy to hear that the youth centre was reopened. One young person (Cathy) went and spoke to her mum and then returned saying 'Mum said I should be able to visit the Youth Centre'. All the young people gathered in front of the movie screen and sat on the inflatable pool tubes. Young and old alike enjoyed watching the professional golfers use the Millmerran golf course. Everyone receive golf balls with signatures from the Pros.

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 26 of 38

Goombungee PGA Night. Date: 24 Feb. Time: 7:30 – 10:30. Location: Goombungee golf club. Staff: Belinda Iseppi, Voelcker Sapolu.

Toowoomba Regional Council in partnership with the PGA Tour hosted two golf clinics aimed towards introducing young people in the outer Toowoomba region to the sport of golf. The first of two clinics was held at Millmerran mention in the previous paragraph and the second at Goombungee. The Goombungee PGA Golf clinic provided a great opportunity for the golfing community to engage with local youth. The clinic drew in over 60 people and from the outset the it proved to be a well organised and entertaining event whereby both all age groups were able to have fun. This can be credited to the hard work and effort invested by the Millmerran golf club, Goombungee golf club, PGA and Andrew Allpass and his team. Youth Connect were also privilege to be associated with this event. The Youth Connect team, like the Millmerran clinic were able to provide a movie after clinic had finished. This proved to be popular because the movie was golf related and the kids were quite exhausted and ready to sit down after a big day.

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 27 of 38 Project: Numbers: Skate Park Consultation 43 Project 11: Stitch It 100 Oakey Dive in Movie Night 30 Clifton in Movie Night 40 Youth Justice Program - Tales 7 Millmerran PGA Night 48 Goombungee PGA Night 60 TOTAL: 328 people serviced

Environmental Issues / Pressures / Work Demands / Time Commitment

Priorities o Finalise discussions with CLO’s on publicity for Youthconnect events o Finalise 6 month plan – all youth programs o Complete PSE form for Regional Youth Carnival of Flowers Float Project

Continuous Improvement o skills session have been carried out for; o Pathway and raising o Processing purchased orders o Document management training

Community Support Financial Performance

Community Development - Community Support

2,000,000

1,800,000

1,600,000

1,400,000

1,200,000

1,000,000

800,000

600,000

400,000

200,000

0 Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun -200,000 2009/10 Actuals 2010/11 Actuals 2011/12 Actuals 2011/12 Budget Items no longer included in Community support, include: o Free trees o Community events o Rates remission / rebates

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 28 of 38

YTD Original Revised Revised YTD YTD Object Budget Budget Budgets Actuals Variance Grand Total 303,149 316,256 205,044 72,448 132,596

- 6229. Miscellaneous Fees & Charges -33,000 -33,000 -22,000 27,231 5,231 - - - 6433. Op Grant/Subsidy - Other 115,000 115,000 -76,664 93,147 16,483 6616. Reimb - Electricity Services 0 0 0 -7,548 7,548 7111. Full Time Staff 43,052 62,440 36,270 37,435 -1,165 7118. Allowances 0 0 0 196 -196 7119. Overhead Allocation 16,486 20,205 13,062 14,154 -1,092 7231. Pipes, Fittings & Attachments 0 0 0 12 -12 7233. Building Materials 0 0 0 64 -64 7235. Hardware & Abrasives 0 0 0 110 -110 7246. Plumbing, Heating & Sanitation 7,301 7,301 4,864 40 4,824 7269. Materials - Other 39,608 39,608 26,408 313 26,095 7305. Furniture 0 0 0 325 -325 7321. Printing 18,440 18,440 12,288 17,432 -5,144 7322. Books & Publications 0 0 0 896 -896 7323. Stationery 922 922 616 1,942 -1,326 7326. Office Supplies & Devices 1,844 1,844 1,232 0 1,232 7414. Contract - Cleaning Services 0 0 0 54 -54 7415. Contract - Trade Services 92 92 64 0 64 7423. Services - Catering 0 0 0 703 -703 7442. Advertising 461 461 304 0 304 7451. Electricity Charges 5,821 5,821 3,880 8,916 -5,036 7453. Phones, Faxes & Private Lines 0 0 0 1,196 -1,196 7454. Telephone Services 1,844 1,844 1,232 -114 1,346 7456. Postage 0 0 0 93 -93 7464. Land/Building/Equipment - Rent 7,671 7,671 5,112 4,660 452 7469. Equipment Hire - Other 0 0 0 118 -118 7473. Insurance Prem - Public Liab 2,044 2,044 1,360 0 1,360 7494. Maintenance - Services 0 0 0 135 -135 7499. Maintenance - Other 4,610 4,610 3,072 -40 3,112 7852. Donations 107,501 107,501 71,656 23,937 47,719 7853. Contributions & Donts - Other 157,461 147,461 98,304 69,618 28,686 7869. Miscellaneous Expenses 1,383 1,383 920 353 567 8573. Rates Recovery - Water Charges 400 400 264 267 -3 8576. Community Service Obligation 5,000 5,000 3,336 3,333 3 8594. Internal Catering 2,280 2,280 1,520 0 1,520 8631. Plant Direct Charge 6,945 6,945 4,632 13,663 -9,031 8632. Plant Rate per Hour 18,983 18,983 12,648 550 12,098 8792. Tip Charges 1,000 1,000 664 13 651

Areas to note: o During BR3 need to separate Millmerran Community Centre funds (wages for CDO, electricity, printing, vehicle charges, and stationary) from Community Support Funding. (DB to action at BR3)

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 29 of 38 Project Scope & Evaluation – Approved Programs

PSE Program Progress in accordance with Program Delivery Title Approval Duration Approved Schedule

Projects Millmerran Community Support Service Department of Communities Service Agreement: Darren Tomlinson / Acting Community Support Officer from Department of Communities conducted the Service Assessment Tool for CSA Service Agreement on Wednesday 15th February 2012. This was through discussion at a meeting held at the CSA office which I was involved in and with Darryl Bates as an observer. The purpose of the service assessment is to determine how funded service providers are complying with and performing against their service agreements. An examination of reports submitted to the department and other relevant service policies, procedures and records were sighted throughout the assessment. The Service Assessment is usually conducted with the Coordinator of the Service, but as there has been no full time Coordinator employed since the resignation of Brian Petersen in April 2011, I carried out this interview audit with full knowledge of the policy and procedures of our Service. As this was my second service assessment with the Department, because of the resignation of Deborah Stafford as Coordinator in 2010, I was fully aware of the requirements that the Department was seeking to conduct the assessment, due to completing and updating the Service Policy and Procedures and Statements with the assistance and guidance of previous Community Support Officer, Danny Brain from Department of Communities.

Other relevant information: Staff Members: I would like to take this opportunity of thanking and praising Ann D’Arcy (Pittsworth Service Centre) for taking on the role as acting Coordinator for the Service. She has gained the respect from the community for her support and assistance she has given to them to date. She has the skills and knowledge to manage and coordinate the service and has demonstrated during her time at the service, the ability to communicate effectively and courteously with a range of internal and external stakeholders, community groups, government representatives and other authorities in accordance with the Department of Community Service Agreement. She has managed and coordinated special projects and events, including community events by ensuring community consultation with relevant community individuals and groups were carried out. Ann has been a welcome addition to our team. Thank you also to our casual and temp, Jayde Harber. Jayde fills in for me when I take time off or annual leave and carries out the Administration, HACC and Centrelink duties with dedication and skill. It is refreshing to come back to work to find that all matters are up to date. It is excellent to have Jayde employed in this role, as she is a willing and enthusiastic worker and to know that I can call on her when I take time off. Throughout her employment since coming into the office as a Youth Trainee in 2008, she has consistently demonstrated a commitment to providing a high level of quality services to the customers and the youth of the Community and has participated and initiated a wide variety of programs and projects for the Millmerran district.

Support and Assistance Emergency Relief Program: o Emergency Food Vouchers continued for the month. o Advance Personal Management continues to utilise office space to conduct one-one interviews with clients. o Employment enquiries and assistance continues. o Advertising and promotion of visiting service providers for the interest and benefit to the Millmerran Community:- TASC, (9th February & 8th March 2012); Blood Bank (1st May 2012) Well Women’s Clinic (13th February & 26th March 2012) o Assistance and support continues with the Burmese residents. o Assistance and support to Greg Johnson, Chief Executive Officer Toowoomba Chamber of Commerce & Industry regarding the promotion of the FREE seminar for Millmerran small businesses, farmers and graziers. o Salvation Army, Financial Consultant based in Dalby, Ros Turner informed the service that she has been designated Millmerran area and referrals can be forwarded to her. She is also available to run workshops/seminars on financial budgeting.

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 30 of 38 o The office continues to support the migrants as well as other members of the public in the area with free English classes held at the Millmerran Library by qualified volunteers. They assist with improving skills in the areas of reading, writing or speaking English.

Projects: o The Millmerran Hospital Auxiliary 5th Annual Australia Day Charity Bike Ride was postponed due to weather conditions forecast. The ride will now be held on Sunday 6th May 2012 long weekend. o National Families Week will run from 15-21 May 2012 (coinciding with UN International Day of Families on 15 May). National Families Week is Australia’s main annual celebration of the importance of families. The central aim of National Families Week 2012 is to celebrate the vital role that families play in our communities. To celebrate National Families Week the Millmerran Community Support Service will be involved in two events throughout the week. o Firstly there will be an open day on Tuesday 15th May from 9:00am to 12:30pm at our office, 30-32 Campbell Street, Millmerran with a morning tea and a display in the office promoting and highlighting what services we offer to families and individuals. Secondly on Thursday 17th May 2012 from 9:00am to 4:00pm, the staff will be involved in the Millmerran Health & Wellbeing Expo hosted by Millmerran Multipurpose Health Service. The expo caters for all the family with free displays and demonstrations throughout the day. The Expo is free to the public and school children are invited to attend. A wide range of health service providers, sports, craft and beauty services with special guest speakers Bruce & Denise Morcombe – Daniel Morcombe Foundation. The expo gives the community more insight into services available locally and regionally.

Statistical Reporting for the month of February 2012 provided by the Admin Officer. Millmerran Community Support Service – Service Agreement

Service Agreement Feb 2012 YTD (Jan – Dec 12) Information, advice & referral services provided 67 138 Occasion living support provided/ Projects in progress 2 3 Service Support & Development activities 8 13 Community/Group development & support activities 0 0 Total 77 154

Information, Advice & 160 Referral services provided 140 Occasion Living Support 120 provided/projects in 100 progress 80 Service Support & Development 60 40 Community/Group devlopment & support 20 0 Total Jan-12 Feb-12 YTD

Millmerran Centrelink Agent

I completed the Agency’s Assets Stocktake Sighting Form on behalf of Customer Service Support Officer in Toowoomba. Being a short month, the stats were lower. The stats recorded represents clients’ enquiries, lodging forms, phone and call centre calls, photocopying, self service [phone and internet] lodging application for payment forms, faxing, jobsearch and providing forms to clients.

Centrelink February 2012 YTD - (Jan – Dec 12) Customers 137 328

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 31 of 38 400

300

200 Customers 100

0 Jan-12 Feb-12 YTD

Non Service Agreements information and enquiries for the month of February 2012.

Non Service Agreement Activities Feb. 12 YTD (Jan-Dec12) Commerce & Progress monthly newsletter and enquiries 35 72 Commerce – non newsletter related 5 11 Printing and Photocopying (Clients) 9 19 Tourism information and enquiries 4 11 Other support and assistance 12 23 Total 65 136

140 Commerce 120 Newsletter/Enquiries Commerce – non 100 newsletter related 80 Printing and Photocopying (Clients) 60 Tourist Info /Enquiries 40 Other support & 20 Assistance Total 0 Jan-12 Feb-12 YTD

Application Summary Total number of applications received 53 Applications recommended 49 Applications not recommended 4

Financial Summary Proposed funding for Community Support Grant Program (2011/2012) $264,962

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 32 of 38 Less previously funded applications (carryover and August round) $ 75,683 Balance available for the February 2012 funding round $189,279

Total cost to Council in approving the forty-nine applications in the February $94,096 2012 funding round

Less Pittsworth Chaplaincy Contribution $9,000 Quinalow / Goombungee Pool Contribution $8,000 Police Vehicle replacement (pending Council) $7,500

This will leave around $70,000 in Community Support budget

Environmental Issues / Pressures / Work Demands / Time Commitment Office Building/Equipment: o Painting of the building as been completed; (Les Linwood Painter-Millmerran) o Attached photo painting in progress; photo of building completed will be forthcoming. o There have many numerous verbal compliments on the fresh newly painted building. o Office Building finally getting painted o The Painter informed me that they do cleaning as well and has noticed after washing the building down outside before painting, that the inside really needs doing badly. He noticed that there is a lot of dust/dirt on the walls similar to what had come off the building outside. The building has never had a full clean before, including windows. As well as the inside cleaning maintenance, floor coverings needs to be replaced in both men and ladies toilets. It would be appreciated if consideration could be given to these issues; o Hinges on the back door has been replaced by TRC employees (Toowoomba Service Centre). o Lady toilets have had the wash sink and toilet replaced; Men’s toilet has been replaced. (TAP Plumbing & Gas, Millmerran) o Total Technology Centre FPP proposal on replacing the Copier/Printer that used mainly for printing the Millmerran & District newsletter was accepted by Darryl. The copier/printer Machine IR5055 Device ID 8050 has logged over million copies. The new machine will be installed in the early week of March 2012.

Priorities o Finalisation of the CDO position

Continuous Improvement o Nothing to report

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 33 of 38 Home and Community Care (HACC) and Supported Housing Financial Performance

YTD Original Revised Revised YTD YTD Object Budget Budget Budgets Actuals Variance Grand Total -20,204 -2,809 -5,462 -15,646 10,184

6000 . REVENUE 6319. Miscellaneous Fees 0 0 0 -5,471 5,471 6432. Op Grant/Subsidy - State -96,000 -96,000 -64,000 -71,600 7,600 Total 6000 . REVENUE -96,000 -96,000 -64,000 -77,071 13,071

7000 . EXPENSES 7111. Full Time Staff 0 9,047 3,016 4,325 -1,309 7119. Overhead Allocation 0 1,735 578 1,575 -997 7269. Materials - Other 0 0 0 18,303 -18,303 7321. Printing 0 0 0 623 -623 7323. Stationery 0 0 0 375 -375 7412. Contract - Building Services 5,857 5,857 3,904 0 3,904 7416. Contract - Labour 23,255 23,255 15,504 0 15,504 7419. Contract Services - Other 46,684 53,297 35,536 36,102 -566 7456. Postage 0 0 0 121 -121 Total 7000 . EXPENSES 75,796 93,191 58,538 61,425 -2,887

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 34 of 38

YTD Original Revised Revised YTD YTD Object Budget Budget Budgets Actuals Variance - - - Grand Total 116,448 116,448 -77,624 129,625 52,001

6000 . REVENUE - - - - 6231. Lease / Rental Fees Income 207,000 207,000 137,992 150,347 12,355 - - - - Total 6000 . REVENUE 207,000 207,000 137,992 150,347 12,355

7000 . EXPENSES 7111. Full Time Staff 0 0 0 4,196 -4,196 7118. Allowances 0 0 0 95 -95 7119. Overhead Allocation 0 0 0 1,700 -1,700 7213. Concrete Supplies 0 0 0 23 -23 7219. Bulk Material Other 0 0 0 389 -389 7234. Metal Bar, Steel Sheet, Shapes 0 0 0 33 -33 7235. Hardware & Abrasives 0 0 0 135 -135 7303. Land 0 0 0 1,458 -1,458 7414. Contract - Cleaning Services 5,500 5,500 3,664 990 2,674 7415. Contract - Trade Services 10,000 10,000 6,672 2,067 4,605 7421. Services - Legal 0 0 0 1,452 -1,452 7424. Services - Consultants 0 0 0 350 -350 7451. Electricity Charges 0 0 0 227 -227 7464. Land/Building/Equipment - Rent 0 0 0 952 -952 7493. Maintenance - Property 56,000 56,000 37,336 2,613 34,723 7494. Maintenance - Services 3,500 3,500 2,336 1,825 511 7499. Maintenance - Other 8,500 8,500 5,664 0 5,664 7813. Other Fees & Taxes 4,000 4,000 2,664 0 2,664

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 35 of 38 7869. Miscellaneous Expenses 0 0 0 226 -226 Total 7000 . EXPENSES 87,500 87,500 58,336 18,731 39,605

8000 . INTERNAL SERVICES 8573. Rates Recovery - Water Charges 1,200 1,200 800 800 0 8632. Plant Rate per Hour 1,852 1,852 1,232 1,191 41 Total 8000 . INTERNAL SERVICES 3,052 3,052 2,032 1,991 41

Areas to note:

Number of service requests completed in period: Clifton: 35 Oakey: 55

Project Scope & Evaluation – Approved Programs

PSE Program Progress in accordance with Program Delivery Title Approval Duration Approved Schedule

Projects Supported Housing: Notification was received from TRC’s Dave Scott (Ganger, Goombungee District) that the tenant at Unit 1, 22-24 Park Drive is causing difficulties with mowing and maintenance of the property due to the storage of items such as lawnmowers and other machinery in the yard. A letter was sent to the tenant advising that such items must be moved due to the safety concern. Dave Scott will monitor the situation and advise if further action is required.

Murray Choat (Property Services Officer) and Gerry McCann (Coordinator Electrical Services) conducted fire safety and electrical inspections at the Yarraman units on the 1/2/12. All units were found to be compliant with current legislation. Murray will conduct fire safety inspections at the Goombungee and Crows Nest properties before his period of leave.

Plumbing work was carried out at Unit 2, Market Street, Goombungee for problems with water supply from local water and the rainwater tank. This maintenance work was completed on 16/2/12 by Toowoomba Regional Council plumbing staff after a Techreq was lodged.

After the carpet installation at the vacant unit, 1 Olsen Drive, Crows Nest, a notification of vacancy form was lodged to the Department of Communities (Housing and Homelessness Services) on the 6/2/12. On the 20/2/12, I followed up the notification of vacancy lodgement. The Department advised that it hasn’t yet been able to provide council with a list of available tenants, but will do so as soon as possible.

Tenants at Yarraman have requested raised garden beds on the vacant land at the complex. Information was sent to the tenants regarding options, with a response received on 27/2/12. Plans for such garden beds will be finalised and arranged before the end of March.

A meeting was arranged for 23/2/12 with Geoff Nielsen (Coordinator Asset Management), Kevin Wruck (Manager Property Services), Darryl Bates and myself to discuss the responsibilities regarding the Supported Housing Program. Kevin Wruck was detained elsewhere on the day of the meeting, but the following are outcomes from the discussion:

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 36 of 38 1. From the beginning of the 12/13 financial year, the budget for the Program (including all maintenance expenditure) will be in the Community Development & Facilities (CD&F) budget 2. CD&F will manage all aspects of the program such as leasing and dealing with government departments 3. CD&F will engage a consultant to prepare an approximately 20 year maintenance program for all of the housing, and this program will be rolled into Council’s overall building asset management program when it is developed 4. Generally Property Services will carry out the maintenance work through TechReqs raised by CD&F with Work Order Numbers for any work 5. Property Services will include the housing in regional maintenance contracts such as testing of fire prevention equipment and repairing air conditioners and CD&F will reimburse Property Services for expenditure related to the housing 6. CD&F will fund Property Service’s costs associated with agreed inspections and tests for continued maintenance programming

HACC: The 2012 National Aged Care Workforce Census was sent to Toowoomba Regional Council for completion. This census was completed for the Clifton and Oakey HACC Programs.

The ‘Community Development and Community Liaison Catch Up’ was a valuable meeting to discuss HACC and Supported Housing Services with the Community Liaison Officers (CLO’s). The HACC Program was of particular interest to the CLO’s and further discussions have taken place regarding the possibility of offering new or additional services in their community.

The Clifton Service Centre was the base for HACC work on the 15/2/12. This provided an opportunity to meet with contractors regarding the Program. Working from the Clifton office proved to be a beneficial experience and I aim to work there once a month in order to meet with clients and contractors on a regular basis.

TRC’s IT Department has now provided me with access to HACC Software, a required element of quarterly reporting to the State and Commonwealth Government. A couple of days were spent manually entering all Clifton HACC clients to the Program.

The Queensland Health’s Community Nurse, Oakey, has been my main point of contact for obtaining client information from Oakey. For a number of weeks, she had not been replying to phone messages or emails that were sent to her. After being able to speak to another member of the medical staff at Oakey Health Service, I was informed that the health nurse had suffered a stroke and may not be working for a number of months. I now have a new contact and will be spending the 29/2/12 at Oakey Health Service, photocopying client records in order to maintain HACC compliance.

The Oakey and Clifton HACC services have been running smoothly, without any major complications or concerns.

Projects

HACC Millmerran (Information Provided by Jenny Commens)

Statistical Reporting figure represents clients work carried out, referrals, assessments and enquiries. During February 2012, two new clients have been assessed through Millmerran Health Services to receive Home Maintenance. The figure is high due to local rain in the area we had through the month.

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 37 of 38 HACC February 12 YTD (Jan – Dec12) Customers/Service 77 133 Providers

140 120 100 80 60 Clients 40 20 0 Jan-12 Feb-12 YTD

Environmental Issues / Pressures / Work Demands / Time Commitment Priorities

Out of the Community Development Planning Days in December, a HACC & Supported Housing six month plan was created and will be implemented until the 30th June 2012.

Continuous Improvement

HACC & Supported Housing KPI’s will be updated in February for sign off and implementation by Darryl Bates / Paul Reynolds.

Improvements to the Oakey HACC service will be made, as per the quality action plans received from Queensland Health.

After receiving feedback and recommendations from the Supported Housing Self-Assessment Document, these will be actioned according to the specified timeframes.

It has been identified that the term ‘Supported Housing’ should be changed to ‘Community Housing’, for clearer reference to the type of housing program Council receives funding for from the Department of Communities (Housing and Homelessness Service).

…………………………………………. Coordinator Regional Community Development

DOCS-#4980325-v2-Community_Development_EOM_Report_-_February Page 38 of 38