ZACL COVID 19 RESPONSE PLAN (FIRST EDITION) © 2020
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Doc ref: ZACL/MP/C19RP/SC……SOFT COPY ONLY…Issue No. 01
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COVID 19 RESPONSE PLAN Revision: 1 SOFT COPY ONLY st Date of issue: 1 June 2020 Effective Date: 14th June 2020
ZACL/MP/C19RP/SC Prepared by: SHEQ Approved by: MD
PREFACE
Zambia Airports Corporation Limited (ZACL) has developed this COVID 19 response plan to guide airport operations in response to the outbreak of COVID 19 and other related communicable diseases which the industry could face in future.
The corporation understands the risks COVID 19 poses on the aviation industry and for this reason a comprehensive risk assessment was conducted in order to guide the documentation of the COVID 19 Response plan.
The plan focuses on the airport and air navigation services’ preparedness in continuing with operations under the new norm of operating with COVID 19. It also addresses the health measures in ensuring that members of staff as well as the travelling public and everyone doing business in the airport operates in a safe and healthy environment.
Individual airport management and the Safety, Health, Environment and Quality (SHEQ) unit will keep working closely with the Ministry of Health for timely guidance in managing the risks as the situation evolves. The Civil Aviation Authority (CAA) will continue to provide guidance on aviation related matters with regard to COVID 19 measures.
Management will communicate timely to the members of staff, passengers as well as the airport community on all manner of development be positive or negative.
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COVID 19 RESPONSE PLAN Revision: 1 SOFT COPY ONLY st Date of issue: 1 June 2020 Effective Date: 14th June 2020
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TABLE OF CONTENTS PREFACE ...... 1 of 54 0.1 APPROVAL PAGE ...... 4 of 54 0.2 AMENDMENTS PAGE ...... 5 of 54 0.3 DEFINITIONS AND ABBREVIATIONS ...... 6 of 54 0.4 REFERENCES ...... 7 of 54 0.5 DOCUMENT DISTRIBUTION LIST ...... 8 of 54 1.0 INTRODUCTION...... 12 of 54 2.0 RESPONSIBILITIES ...... 14 of 54 2.1 MANAGING DIRECTOR ...... 14 of 54 2.2 MANAGER SHEQ ...... 15 of 54 2.3 AIRPORT MANAGERS...... 16 of 54 2.4 SECTION HEADS ...... 16 of 54 2.5 ENVIRONMENTAL OFFICER ...... 17 of 54 2.6 COVID 19 CRISIS MANAGEMENT TEAM ...... 17 of 54 2.7 PORT HEALTH OFFICER(S) ...... 18 of 54 2.8 GENERAL STAFF ...... 19 of 54 3.0 SCREENING AND EMERGENCY HANDLING ...... 20 of 54 4.0 INFECTION PREVENTION AND CONTROL ...... 23 of 54 4.1 General ...... 23 of 54 3.2 MEASURES FOR SECURITY INSPECTION PERSONNEL, HEALTH CARE WORKERS, GROUND CLEANING STAFF, IMMIGRATION AND PERSONNEL WORKING AT CHECK-IN COUNTERS ...... 31 of 54 3.3 MEASURES FOR AIR TRAFFIC SERVICES PERSONNEL ...... 34 of 54 3.4 STAFF ROSTERING ...... 35 of 54 3.6 COMMERCIAL ACTIVITIES ...... 37 of 54 3.7 CHECK IN PROCEDURE ...... 37 of 54 3.8 CAPACITY HANDLING...... 38 of 54 3.9 AIRSIDE OPERATIONS ...... 39 of 54 5.0 COMMUNICATION ...... 43 of 54 NOT FOR PRINTING
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COVID 19 RESPONSE PLAN Revision: 1 SOFT COPY ONLY st Date of issue: 1 June 2020 Effective Date: 14th June 2020
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5.1 General ...... 43 of 54 5.2 STAFF AND PUBLIC AWARENESS ...... 43 of 54 6.0 AIRLINE RESPONSIBILITIES ...... 45 of 54 6.1 INFECTION PREVENTION AND CONTROL ...... 45 of 54 6.1.1 Pre-flight, inflight and post flight ...... 45 of 54 6.1.2 Layover/ transits ...... 47 of 54 6.1.3 Waste management ...... 47 of 54 6.1.4 Emergency Handling ...... 47 of 54 7.0 APPENDICES ...... 49 of 54 7.1 Appendix A: SCRIPT TO BE READ BY CABIN CREW TO PASSENGERS PRIOR TO ARRIVAL - (IATA, 2017) ...... 49 of 54 7.2 Appendix B: EXTRACT OF CORONAVIRUS DISEASE 2019 (COVID-19) MESSAGE GUIDE FOR RESPONDERS IN ZAMBIA – FROM MINISTRY OF HEALTH ...... 49 of 54 7.2.1 Prevention Methods and Minimizing COVID-19 Transmission ...... 49 of 54 7.2.2 The use of a face mask ...... 50 of 54 7.2.3 How to use a face mask ...... 51 of 54 7.2.4 Cloth or chitenge mask ...... 52 of 54 7.2.5 Dealing with Stigma ...... 52 of 54 7.2.6 Home Isolation ...... 53 of 54 7.2.7 What to do while in home isolation ...... 53 of 54 7.2.8 Practical Suggestions to Stop Stigma: ...... 54 of 54
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COVID 19 RESPONSE PLAN Revision: 1 SOFT COPY ONLY st Date of issue: 1 June 2020 Effective Date: 14th June 2020
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0.1 APPROVAL PAGE
The COVID 19 Response Plan has been produced under the Authority of the Managing Director of Zambia Airports Corporation LTD. The plan is to establish guidelines for all airports to prepare for the normalized operations under the COVID 19 pandemic and other related communicable diseases that would break out in future. The plan assures the travelling public, members of staff and all doing business in our Airports premises of their well-being.
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COVID 19 RESPONSE PLAN Revision: 1 SOFT COPY ONLY st Date of issue: 1 June 2020 Effective Date: 14th June 2020
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0.2 AMENDMENTS PAGE
Proposed amendments and variations to this plan, other than minor changes or changes resulting from a change of the national legislation, shall be submitted to SHEQ for approval before incorporation. All reviews/amendments done on all the pages of this plan are recorded on this form indicating chapter, page and the description of any review/change/amendment done.
Form amdr - 01 Amendment Chapter/Page/ Description of the Amendment Amended Name of Date Clause amendment number By approving authority
All Changes/Reviews/amendments are approved by: Managing Director.
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COVID 19 RESPONSE PLAN Revision: 1 SOFT COPY ONLY st Date of issue: 1 June 2020 Effective Date: 14th June 2020
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0.3 DEFINITIONS AND ABBREVIATIONS
1. ACI Airport Council International 2. ATCO Air Traffic Control Officer 3. CAA Civil Aviation Authority 4. CANSO Civil Air navigation Services Organisation 5. IATA International Air transport Association 6. ICAO International Civil Aviation Authority 7. IHR International Health Regulations 8. KKIA Kenneth Kaunda International Airport 9. MOH Ministry of Health 10. OJT On Job Training 11. PPE Personal Protective Equipment 12. SHEQ Safety Health Environment and Quality 13. ZACL Zambia Airports Corporation Limited 14. ZNPHI Zambia National Public Health Institute
Close contact - face-to-face contact within 1 meter and for more than 15 minutes or direct physical contact with someone who had symptoms suggestive of COVID-19; during the 2 days before or 14 days after that person had the onset of symptoms
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COVID 19 RESPONSE PLAN Revision: 1 SOFT COPY ONLY st Date of issue: 1 June 2020 Effective Date: 14th June 2020
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0.4 REFERENCES
1. ACI (2020) Airport Operational Practice Examples for Managing COVID-19, 2. CANSO (2020) COVID-19: Ensuring continuity of ATS service globally 3. ICAO (2020) Implementing A Public Health Corridor To Protect Flight Crew During The Covid-19 Pandemic (Cargo Operations). 4. IFATCA ( 2020) COVID 19 (Corona Virus) Guidance Material on dealing with COVID-19 in Air Navigation Facilities COVID-19) Version 2.0 – 5. ACI and ICAO (2009) Airport preparedness guidelines for outbreaks of communicable disease. 6. ZCAA (2020) ZCAA GUIDANCE FOR THE MANAGEMENT OF THE AVIATION SAFETY RISKS DURING THE CORONA VIRUS DISEASE 2019 (COVID-19) PANDEMIC
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0.5 DOCUMENT DISTRIBUTION LIST
Printed copies and updates of this Plan are distributed to the following offices;
Document Copy Holder Soft Hard Copies ADDRESS Copy # Copies Copy # 00 SHEQ Office HC Head Quarters (Master Copy) Copy # 1 Managing Director HC
Copy # 2 Director Air Navigation Services HC
Copy # 3 Finance Director HC
Copy # 4 Director- Human Resources HC
Copy # 5 Director Commercial Services HC
Copy # 6 Director- Corporate and strategy HC
Copy # 7 Corporate Secretary HC
Copy # 8 Manager -SHEQ HC
Copy # 9 Senior Manager Technical HC Services
Copy # 10 Manager Ground Handling HC
Copy # 11 Manager Air Traffic Services HC
Manager – Aerodromes HC Copy # 12
Airport Manager- KKIA HC Copy # 13 Airport Manager – HMNIA HC Copy # 14
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Copy # 15 Airport Manager - SMKIA HC
Copy # 16 Airport Manager – Mfuwe HC
ZEGA SC
Civil Aviation Aviation SC
NAC2000 SC
Hill and Dellammain SC
DHL SC
Zampost SC
Representative – Retail SC
Zambia Revenue Authority SC
Immigration SC
Air Tanzania SC
Ethiopian Airlines SC
Kenya Airways SC
RwandAir SC
Emirates SC
South African Airways SC
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ZACL/MP/C19RP/SC Prepared by: SHEQ Approved by: MD
South African Airlink SC
Zambia Airways SC
Proflight Zambia SC
Mahogany Air SC
Malawian Airlines SC
Angolan Airways SC
Air Namibia SC
Airlines SC
Ethiopian Airline SC
South African Airlink SC
Zambia Airways SC
Proflight Zambia SC
Mahogany Air SC
Malawian Airlines SC
Angolan Airways SC
Air Namibia SC
Ethiopian Airlines SC
Kenya Airways SC
RwandAir SC
Turkish Airline SC
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SA Express SC
Martinair SC
Fastjet SC
Comair SC
Royal Air Charters SC
Corporate Air SC
Sky Trails SC
Staravia Air Charters SC
United Air Charters SC
Air Zimbabwe SC
All members of staff, airlines, tenants and other airport agencies will be availed with soft copies.
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1.0 INTRODUCTION
COVID-19 is an infectious disease caused by the new coronavirus which first broke out in Wuhan, China, in December 2019 and now a pandemic affecting almost all the countries globally
The virus causes symptoms including dry cough, tiredness and fever; other symptoms include aches and pains, nasal congestion, runny nose, sore throat or diarrhea. Some people become infected but don't develop any symptoms and don't feel unwell.
The disease spreads primarily from person to person through small droplets from the nose or mouth, which are expelled when a person with COVID-19 coughs, sneezes, or speaks and are inhaled by another. Droplets can land on objects and surfaces and one can become infected by touching these objects or surfaces, then touching their eyes, nose or mouth.
Air travel has been associated with the spread of many communicable diseases including COVID 19 with more and more people traveling faster to and from new and far destinations. The Corporation will thus continuously asses the risk during the pandemic and influence its decision making process using the plan-do-check and act (PDCA) cycle. Consultation will be ongoing with the Civil Aviation Authority and the Ministry of Health to ensure that all decisions are within standards.
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STEP 1: PLAN
1 .1 Restart Committee
2.1 identifying the specific health and safety risks 1.2 Assessing the priorities within the airport operations and Identifying changes needed
1.3 identify resources required for the changes
1.3 identify State/national regulations and policies on COVID-19.
STEP 3: CHECK AND ACT STEP 2: DO
3.1 Monitoring progress in implementation of the 2.1 Taking action to manage and mitigate plan unacceptable health risks
3.2 Monitoring the effectiveness of safety risk 2.2 address changes that need to be effected mitigations in place in priority areas.
3.4 Reassessing priorities and, if required, 2.3 develop relevant documentation (plans, modifying the strategy, identifying potential procedures) unintended consequences 2.4 Align changes with State/national 3.5 Adapting oversight and surveillance activities regulations and policies on COVID-19. 3.6 Reporting systems and documenting lessons
learned
Figure 1: The PDCA cycle.
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The organization will establish measures to ensure early detection of suspected cases, enhanced sanitation for facilities, public spaces and conveyances owned and operated by ZACL as well as provision of appropriate PPE for its members of staff. The documented Public Health Emergency Response Plans will periodically be tested for their effectiveness.
2.0 RESPONSIBILITIES
Managing COVID 19 requires a collaborative approach among the airport community. ZACL has clearly defined responsibilities and accountabilities for development and execution of procedures and practices of all doing business around the airport to ensure the safety of everyone and the travelling public.
The facilitation committee has assumed the responsibilities for managing the COVID19 crisis and the normal restart of airport activities. The committee will meet every two weeks to review the plan and its time bound measures in order to ensure effective preparation and response to public health emergencies including COVID 19.
The Corporation will also review its infrastructure to identify deficiencies in requirements of the CAA, MOH, IATA, ACI, CANSO or airlines. Responsibilities have been assigned in effecting appropriate changes to the old way of running business as described below.
2.1 MANAGING DIRECTOR
The Managing Director is the overall Accountable Executive with the responsibility of maintaining a safe and healthy environment around airports operated by ZACL. The Managing Director has the ultimate authority, responsibility and accountability on behalf of ZACL in responding to the COVID 19 among other functions including;
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a) maintenance of a safe and healthy environment b) provision and allocation of human, technical, financial, and other resources necessary for the effective and efficient response to COVID 19 c) Ensuring operations are conducted in accordance with applicable statutory, regulatory, internal standards and customer airline requirements.
2.2 MANAGER SHEQ
Manager SHEQ is delegated with the authority and responsibility for providing oversight over the implementation of the COVID 19 measures at the corporate level on behalf of the Managing Director. Some of the functions for the Manager –SHEQ include;
a) Overseeing the COVID 19 Response Plan on behalf of the Managing Director ensuring operations are conducted in accordance with applicable regulations, standards, and customer/ airline requirements b) Coordinating and communicating on behalf of the Accountable Executive with the ZCAA and the Ministry of Health on matters related to COVID 19 c) Ensures that risks are being systematically identified and appropriate control procedures established and implemented. d) Escalates to Executive Management Committee significant health safety matters for discussion and resolution. e) Monitoring of the organization’s compliance with the applicable regulations and standards from CAA, MOH, ACI, CANSO, requirements of customer airline(s).
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2.3 AIRPORT MANAGERS
The Airport Managers have the authority and responsibility for the implementation, maintenance and of day-to-day administration and operation of the COVID 19 measures at respective airports. Some of the functions for Airport Managers include;
a) Ensuring Implementation, maintenance and day-to-day administration and operation of the COVID 19 Response Plan b) Making decisions that affect operational safety and health in accordance with applicable regulations, customer airline requirements and standards of ZACL c) Participates in the development and implementation of Public Health Emergency Response Plan. d) Make available resources required for the implementation of the Plan e) Ensuring that all staff at the airport have undergone awareness in COVID 19 infection prevention and control. f) Ensuring that activities undertaken within the airport have been assessed for their COVID 19 related risks g) Escalates to the Director Airport Services significant health safety matters for discussion and resolution.
2.4 SECTION HEADS
Section Heads have a shared responsibility, accountability and authority for monitoring and implementation of COVID 19 decisions that affect operations, health and safety under their jurisdiction in accordance with the Plan. This includes
a) Ensuring that all staff under their jurisdiction have undergone awareness in COVID 19 infection prevention and control.
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b) Ensuring that activities undertaken within their areas of control have been assessed for their COVID 19 related risks
c) Developing operating procedures related to their section;
d) Monitoring performance and the effectiveness of the documented procedures.
2.5 ENVIRONMENTAL OFFICER The Environmental Officer reports to the Manager SHEQ and has authority and responsibility to monitor implementation and operation of the COVID 19 response plan throughout the organization on behalf of Manager SHEQ. He/she is responsible for:
a) Monitoring and enforcing organisational compliance with the requirements of the Ministry of Health and Civil Aviation Authority b) Participates in the development of the Response Plan c) Establishes framework for identifying, reporting COVID 19 related risks and appropriate control procedures. d) Escalates to the Manager SHEQ significant health safety matters for resolution. e) Conducts inspections and audits of the new processes to monitor the organization’s compliance with the applicable regulations and standards from CAA, MOH, ACI, CANSO, requirements of customer airline(s). f) Audits the implementation of the Response Plan.
2.6 COVID 19 CRISIS MANAGEMENT TEAM
The crisis management team comprises the following:
a) Airport Manager – Chairperson b) Port Health Officer
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c) First Aid Officer in charge d) Senior Security Officer e) Senior Fire Officer f) Chief Air traffic control Officer g) Senior Civil Engineer h) Airlines and general aviation representative i) Immigration and Customs Officer j) Police k) Representative(s) from Cargo Handling Agencies l) Representative from retail and restaurants
The COVID 19 crisis team oversees and reviews:
a) Operational effectiveness of the health risk management processes;
b) Appropriate resolution and mitigation of identified risks;
c) Assessment of the safety and financial impact of operational changes;
d) Implementation of planned activities and corrective action plans;
e) Achievement of corrective action within agreed timescales;
f) The effectiveness of health recommendations and safety promotion.
2.7 PORT HEALTH OFFICER(S)
As guided by the IHR (2005) Port Health Officers will be present at every point of entry and their roles in the implementation of the COVID 19 Response Plan include,
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a) Inspection of premises to ensure compliance with health standards b) Conduct screening of departing and arriving passengers as defined in the regulations c) Supervise disinfection of aircraft and equipment involving a suspected COVID 19 case d) Take lead in the public health emergency response. e) Update the Airport Manager and Manger- SHEQ on any emerging developments.
2.8 GENERAL STAFF
Every staff member has a direct responsibility for safety, health, and environment as an essential part of their job. It is the responsibility of all staff to:
a) Take reasonable care of themselves and to take all possible measures to control risk of infection during the course of their work; b) Read and understand any COVID 19 documented procedure related to their work c) Report to port health authority any suspected case of COVID 19 d) Report to airport management if he/she tests positive to ensure contact tracing and isolation is done among other employees e) Adhere to prescribed PPE during course of duty f) Provide guidance to passengers on health requirements prescribed by the crisis committee. g) Identify and report any health hazards to management and initiate recommendations.
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3.0 SCREENING AND EMERGENCY HANDLING
The following measures have been put in place for timely case detection and screening at the airport a) All arriving passengers have their body temperatures taken using the infrared thermal scanner and handheld thermometers.
Thermal scanning equipment
b) Health checks of all passengers travelling out are conducted before the check in procedure
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Health check before checking in c) All arriving passengers are being tested for the virus upon arrival by the MOH. d) Facilitation for administering of health surveillance forms on board an aircraft for quick passenger processing e) Every person including members of staff entering the airport has their temperature checked at the airport entrance. Entrance and exit into the concourse has since been restricted to only one entrance. However Plans are underway to equip the western entrance after which depending on the numbers of people accessing the concourse, the door will be opened.
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Temperature checks before accessing concourse area f) There are in place temporal quarantine areas for suspected cases used for further screening by the clinician. The airport and port health personnel will ensure that any person suspected of COVID-19 is relocated in a manner that there is no mix up/interaction with others. g) All frontline personnel have been taken through awareness as visual screeners to look out and report suspected cases. h) Following a COVID19 confirmed case, a deep cleaning of affected areas will be conducted under the supervision of Port Health Officers.
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i) In the event that a member of staff tests positive, contact tracing and isolation will be conducted as guided by MOH without unnecessarily disclosing the name to general workforce. The member of staff will return to work after 2 negative tests and as guided by MOH. j) As long as threat levels remain high, COVID-19 table-top exercises will be conducted every quarter and live exercises bi-annually so as to assess preparedness and enhance the plan.
For any staff, passenger or other member of airport community confirmed to exhibit symptoms of COVID 19, Port Health Officers will be notified in a prompt manner and Local Health Departments will also be informed for further quarantine measures.
The airport has revised Code 11(Medical emergency) of the Airport Emergency Response Plan to include Public Health Emergency. A committee will be established to develop a complete document of the Public Health Emergency Response Plan upon receipt of guidance from the CAA.
4.0 INFECTION PREVENTION AND CONTROL The airport understands the chances of having a passenger/staff going through the screening process without being detected, posing a risk to spread of the disease around the airport. The following general measures have been adopted to prevent spread of infection around the airport environment.
4.1 General a) The common hand contact surfaces that the airport community are frequently exposed to and may have droplets, or could have been touched by an infected person will be cleaned and disinfected before and after every flight.
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Handrail being used b) All hand contact areas/surfaces and inaccessible areas will be frequently cleaned and sanitized especially when the surfaces have been contaminated with body fluids and respiratory secretions. c) Use of biometric equipment will be suspended d) Automated hand sanitizers will be stationed at the main entrance and exit into to the concourse as well as around public areas - ( the self-check-in kiosks, the check-in counters, the immigration counters and the departure lounges and arrival hall).
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a) Wall mounted manual sanitizer b) automated mobile sanitizer e) Wall mounted manual hand pump sanitizers will placed in some areas to complement the automated ones f) Disinfectant mats will be placed at the entrances to the terminal buildings from the landside or airside. g) Following a directive from the Ministry of Health, anyone accessing the airport building will be mandated to wear a face mask covering their nose and mouth.
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ZACL member of staff in face mask h) Necessary PPE will be kept available at stores and issued on request i) All used PPE (infectious waste) will be transported to Chelstone clinic for incineration once a week and prior to disposal be stored at the waste storage area. The frequency of disposal will be reviewed depending on levels of generation. j) All counters and elevators will be marked with Physical distancing marks of at least one (1) meter apart
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Elevator k) The trays and the machinery at the security screening points will be sanitized before and after a flight. l) Personnel will be positioned in charge of trolley management to ensure that all trolleys are sanitized and disinfected with the help of a G4S guard before and after use.
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Sanitized Trolleys in arrival hall m) Any airport employee showing symptoms of illness will be instructed to stay home, seek medical help and communicate to the supervisor n) Manual wall hand pump sanitizers will be phased out o) Hand dryers will be frequently cleaned to be kept free of bacteria. p) Sitting capacities in lounges and restaurants around the airport will be reduced to observe social distancing.
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q) Some seats around the airport (international and domestic departure and arrivals, concourse will be marked out to maintain social distancing
Social distancing in departure lounge
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ZACL/MP/C19RP/SC Prepared by: SHEQ Approved by: MD r) Queue sticks will be enhanced at all queuing points s) The duty free stores will be mandated to have a very minimal number of customers at a given time depending on the size and space of the store. t) Infectious waste garbage bins will be increased for disposal of masks, gloves and other infectious waste.
Infectious waste bin u) Health and safety measures aboard staff buses will be enhanced (temperature checks, hand sanitizing, disinfecting of buses, mandatory mask wearing, disinfecting mats, improved ventilation, etc.) v) As much as possible virtual meetings will be conducted. w) ventilation will be increased by opening up shut ventilation points
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3.2 MEASURES FOR SECURITY INSPECTION PERSONNEL, HEALTH CARE WORKERS, GROUND CLEANING STAFF, IMMIGRATION AND PERSONNEL WORKING AT CHECK-IN COUNTERS Health care workers, staff working at security inspection booths, ground handling cleaning staff and all personnel working at check-in counters are considered to be highly exposed and the following measures will be put in place to ensure their protection. a) Strict adherence to use of face masks and face shields when performing duties. The mask will have to cover the nose and mouth completely. Staff will have to observe IPC measures when the mask is on or being removed; hands must not touch the outer layer of the mask to avoid hands contamination. b) Masks will be changed every 4 - 6 hours or once dampened by secretions or contaminated by other contaminants and hands be washed or sanitized both before and after the replacement. c) All disposable protective equipment, after their use, will be placed in yellow medical waste bags. The bin will be disposed regularly at least once a day after being sprayed with disinfectant containing chlorine. d) After touching or disposing wastes, will be cleaned with soap and water e) All counters will be equipped with hand pump sanitizers/ automated sanitizers whilst all staff will be provided with individual refillable sanitizing bottles.
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a) Pump sanitizer on the counter b) automated sanitizer by the counter
f) Front line staff will be provided with personal face shields and alternatively counter screens will be mounted at all counters. g) Reusable plastic face shield will be promptly sterilized and dried every time after use. h) Wipes will be provided for frequent wiping of shared equipment such as keyboards and phones.
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Key board Plastic face shields i) Personnel working at document verification and body searching posts, are advised to have their uniforms washed every after duty j) Trays used at security screening points will be regularly disinfected.
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k) Security personnel will avoid face-to-face interaction with passengers or other persons being screened if there is need for a hand/pat down search.
3.3 MEASURES FOR AIR TRAFFIC SERVICES PERSONNEL CANSO has classified all personnel involved in ensuring the safe, orderly and expeditious delivery of air navigation services (control, advisory, technical and system support) as essential personnel. Measures will thus be enhanced to ensure members of staff are kept protected. These measures include; 1. An increase in the frequency of cleaning the facilities which include the control rooms. A plan will be developed for deep cleaning of the work stations (control panels). 2. Suitable cleaning materials such as gloves and disinfectants will be provided to ensure that all ATCOs and other essential staff can clean their workstations 3. Individual microphone covers will be provided and microphones and work areas will be disinfected before and after use 4. Hand sanitizer will be made readily available throughout the Control Rooms 5. No visitors will be allowed to control rooms 6. Whenever possible, social distancing will have to be maintained. 7. Measures will be put in place to ensure that OJT goes on.
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ATC working position
3.4 STAFF ROSTERING All sections have implemented several creative rostering methods to help mitigate the effects of COVID-19 exposure and possible spread amongst essential staff. As long as traffic levels remain low, staff rotation has been designed in such a way that should there be a positive case in one team warranting the quarantine of all team members, other shifts will kick in and operations will run smoothly .
3.5 PICK UP AND DROP OFF a) Family and friends receiving or escorting passengers are discouraged from entering the concourse. In the event the passenger needs help, number of people rendering help will be limited. b) Families and escorts of travelers will not be allowed to view the aircrafts from the gallery.
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Gallery used by families to view the airside c) Passengers and staff will have to keep to the far left of the walkways to the terminal area where practicable.
Walkway to the terminal building
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d) Members of staff will board bus from the staff car park as opposed to the drop off station to avoid crowding
3.6 COMMERCIAL ACTIVITIES a) All restaurants will be required to have hand washing and/or hand sanitization stations at their entrances which require minimal or no human contact. b. All restaurants will need to disinfect tables and surfaces after each client’s use. c. Social distancing will have to be maintained at all tills and tables in restaurants d. All restaurant and duty free staff will be required to strictly adhere to use of face masks e. Restaurants will have to install taps which require little or no human contact. f. Duty-free and retail shops will have to limit self-service where possible to reduce contact of goods with passengers were practicable. g. Banks and other retailers will have to mark their floors for social distancing
3.7 CHECK IN PROCEDURE a) The health check is conducted before the travelers can check- in, in case the information obtained by the health personnel warrants the prohibition of the passenger from travelling. b) Queue sticks and “stand here” stickers will be placed at every counter throughout the check-in process (e.g. check in counters and immigration counters) to effect social distancing and avoid close contact of persons.
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c) Self-check in Kiosks will be repositioned to ensure that queues do not converge
Self-check in kiosks
d) Automated and hand pump sanitizers will be conveniently placed to allow passengers and other airport users access to hand sanitizer as frequently as possible, especially after being attended to at any given check-in stage. e) All counters will be thoroughly disinfected after every flight.
3.8 CAPACITY HANDLING a. The capacity of the concourse at all airports will be recalculated based on social distancing requirements b. There will be a guide stationed at every queueing point (such as check in and immigration) to ensure compliance with social distancing.
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3.9 AIRSIDE OPERATIONS
a) Safety Champions will monitor and enforce adherence to new health measures on the airside. b) All staff will be acquainted with the operational changes that would have been effected for the purposes of operation of the airport amidst COVID-19. c) The airports will thoroughly assess and manage the assumed increase in wildlife activity following the reduction in aircraft traffic in readiness for the resumption of increased aircraft traffic at the airport. d) Passenger steps will be disinfected with chlorine - containing disinfectant before and immediately after passenger disembarkation.
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Disinfection of staircase after passenger disembarkation
e) Passenger buses used on the apron and Passenger Service Unit/wheel chair will be disinfected prior to and after use. f) Capacity for passenger buses will be reduced whilst the floors and chairs will be marked with social distancing signage
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g) Physical distancing will be observed for ground handling staff accessing the aircraft with strict adherence to use of face masks and shields to reduce exposure with passengers and crew h) Immediately after aircraft handling, all staff will have their hands washed with soap. i) Airlines will be required to provide details on cases that need to be uplifted off the aircraft by Rescue and Firefighting Services Officers. At the minimum the officers will be provided with gloves, surgical Masks, face shields and disposable overall to ensure protection. j) Where practicable crew will be allocated a separate route so as to avoid mixing with passengers
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Crew gate k) Crew who are required to clear with customs and immigration will be facilitated and allocated a separate booth.
3.10 CARGO HANDLING According to various medical sources, the COVID-19 virus is thought to spread mainly from person-to-person with no epidemiological information to suggest infection from contact with goods or products shipped from countries affected by the COVID-19 outbreak. Therefore disinfection of cargo other than the routine one is not mandatory. However, proper use of PPE and observance of hygiene practices will need to be embraced by all cargo handling agencies which include the following; a) wearing a mask when in public areas b) Gloves will not be required unless when being used for protection against mechanical hazards, such as when manipulating rough surfaces. c) Whenever gloves are being used in accordance to (b), it will not replace the need to frequently wash hands or sanitize with alcohol based rub.
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d) Social distancing floor marks will have to be placed in all appropriate areas e) Hand wash/sanitizing stations will have to be placed at all entry/exit points.
5.0 COMMUNICATION 5.1 General Airports house a complex of a community ranging from government agencies, Cargo handling agents; ground handling services, airline operators and other tenants who need to be kept informed with all necessary developments to airport operations. Airport management will ensure timely communication is made to relevant stakeholders on all necessary changes. The crisis management team will meet once every month to review planed actions in mitigating COVID 19 risks and save as a platform for the airport authority to communicate on any changes.
The airport staff will also be kept informed with relevant information it be positive or negative. As guided by relevant government wings, staff who need to work from home to reduce airport populations at any particular time will be communicated to so as to reduce exposure. The airport will within their boundary and responsibility ensure timely communication to passengers on flight schedules and any delivery of information on any known repatriation flight.
5.2 STAFF AND PUBLIC AWARENESS a) Awareness meetings will continue among members of staff during daily shift brief meetings b) Bulletins and other electronic means of communication will be used for awareness.
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ZACL/MP/C19RP/SC Prepared by: SHEQ Approved by: MD c) Posters and Popups will be placed strategically in open areas so as to be visible.
Pop-up d) COVID 19 related Announcements will be made via the PA system. e) Updates will be made on the ZACL website and social media channels on the progress of COVID 19 measures. f) Electronic screens will continuously be updated with latest information as guided by MOH/ZNPHI.
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6.0 AIRLINE RESPONSIBILITIES
This section outlines the requirements to be fulfilled by all airlines operating at any of the Airports owned by ZACL. These requirements may Change subject to change in guidance/regulatory requirements from the Ministry of Health as well as from the CAA.
6.1 INFECTION PREVENTION AND CONTROL 6.1.1 Pre-flight, inflight and post flight a) Increase the frequency of cleaning and disinfection of all hand contact areas and ensure disinfection immediately when a surface has been contaminated with respiratory secretions or other body fluids b) Ensure health declaration forms are distributed and completed on-board international flights prior to landing where practicable c) Equip the aircraft with Universal Precaution Kits d) Ensure that passengers are not held aboard an aircraft under inadequate ventilation for more than 30 minutes e) No duty free or other non-essential product sales will be allowed on board f) Food service will have to be reduced with consideration of duration of flight. g) Pre-packaged and sealed food and drink products are encouraged. h) Crew are to observe physical distancing practices whenever practicable. i) As much as reasonably practicable operate turnaround flights and avoid long layovers j) Crew on a turnaround flight will be expected to remain in the aircraft unless for the purpose of conducting pre-flight checks. k) Flight crew will be last to disembark the aircraft l) Authorised ground/technical personnel must adhere to use of face masks and social distancing as far as practical whenever there is need for them to get into the aircraft
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ZACL/MP/C19RP/SC Prepared by: SHEQ Approved by: MD m) Crew are required to undergo entry or exit non-intrusive screening (observing crew for symptoms and signs of COVID-19, mandatory temperature screening) n) Suspected COVID19 symptomatic crew will be subjected to further medical assessment. o) If crew members are suspected or confirmed positive for COVID-19 based on the medical evaluation, they will be requested to self-isolate if asymptomatic and be quarantined at a government facility if symptomatic. Alternatively, Crew maybe medically repatriated by appropriate modes p) Crew identified as having had close contact with a suspected COVID-19 case must self-isolate pending the result of testing of the suspected case, or for 14 days after the last potential exposure q) Air operators are to implement disinfection procedure of the cockpit controls and surfaces before the flight if there are crew changes, using material that is effective against COVID-19 and safe for aviation use. r) Crew must, as far as practicable, avoid contact with fellow crew, the public and ground/technical personnel as well as observe good hand hygiene and physical distancing measures when conducting post-flight formalities and pre-flight formalities. s) In the event that a crew member experiences fever or any symptoms suggestive of COVID-19 while inflight, the crew member should follow the procedures outlined in the WHO guidance, and report to the port health upon arrival for further assessment.
The aircraft operator will have to consider any risks and safety principles when considering alternative measures to prevent the transmission of COVID-19.
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6.1.2 Layover/ transits Airline operators are required to notify port health authorities at the airport whenever crew are required to layover or transit at an outstation. Under such circumstances the following need to be fulfilled;
a) Commute arrangements should be made between airport and hotel and ensure hygiene measures are applied b) The crew are expected to comply with the guidelines given by the public health authorities to be observed at their accommodation facilities c) Crew members experiencing symptoms suggestive of COVID-19 during layover or transit should advise the aircraft operator and call 909 for assessment of possible COVID-19 d) If a crew member is suspected or confirmed as a COVID-19 case but asymptomatic, such crew member will be required to self-isolate and could be medically repatriated by appropriate modes e) Symptomatic crew member will be isolated at the quarantine medical facilities for case management.
6.1.3 Waste management
Air operators will have to provide liners for all kind of waste from the aircraft. No waste will be collected from the aircraft if not contained in a plastic liner
6.1.4 Emergency Handling 1. Provide timely communication to airport authority via ATC on any COVID 19 suspected case aboard an aircraft.
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2. Passenger locator cards should be completed by all travellers sitting around (2 rows front and behind) the suspected/ confirmed case, and such shall not disembark the aircraft until advised so by Port Health Officers. 3. Provide the recommended disinfectant to be used in disinfecting the aircraft by the Port Health Officers or by ground staff under their supervision using the disinfectant approved by the aircraft manufacturer.
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7.0 APPENDICES 7.1 Appendix A: SCRIPT TO BE READ BY CABIN CREW TO PASSENGERS PRIOR TO ARRIVAL - (IATA, 2017)
Ladies and gentlemen, Actions have been put in place by public health authorities in response to the ongoing outbreak of …….. (What disease) in ……….. (Which country(ies)). Public health authorities require that all travelers complete a health declaration form before arrival. Your information will be used in accordance with local privacy laws to help fight the spread of the disease. Every traveler must complete a form. A parent or guardian may complete the form for a child. This is required as a precautionary measure even if you are feeling well. The cabin crew will give out the form shortly. Please hand the completed form to the public health authority representative on arrival. Thank you for your cooperation.
7.2 Appendix B: EXTRACT OF CORONAVIRUS DISEASE 2019 (COVID-19) MESSAGE GUIDE FOR RESPONDERS IN ZAMBIA – FROM MINISTRY OF HEALTH
7.2.1 Prevention Methods and Minimizing COVID-19 Transmission 1. Wash your hands thoroughly and frequently with soap and water, for at least 20 seconds, or use an alcohol-based hand sanitizer. 2. Maintain a physical distance of more than 1-2 meters from anyone at all times. 3. Avoid close contact with anyone showing signs and symptoms of respiratory illness, such as coughing and/or sneezing. Maintain more than 1-2 meters distance away from others. 4. Avoid touching your eyes, nose, and mouth with unwashed hands.
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5. When coughing or sneezing, cover your mouth and nose with flexed elbow or with tissue. Throw away tissue into a closed bin or designated place immediately after use and wash your hands. 6. Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, call 0094493553 | 0953898941|0964638726 Toll Free line: 909 7. Avoid physical contact, such as a hug or handshake, when greeting people. Instead, greet people with a wave, nod or bow. 8. Health care workers must practice standard infection prevention measures such as washing hands and putting on personal protective equipment at all recommended times. 9. Avoid all non-essential travel to countries or areas where COVID-19 is spreading. 10. Avoid non-essential travel to areas where there is high transmission of the disease. 11. Even if you are in an area in the country where COVID-19 is not yet spreading it is important to follow preventive measures for your safety and that of your loved ones.
7.2.2 The use of a face mask Wearing a face mask is important for everyone to prevent spread of the coronavirus as well as reduce the risk of contracting the virus. There is a world-wide shortage of masks; therefore masks should be used wisely. Disposable masks should be used only once. Cloth masks however are affordable and can be re-used after thoroughly washing them with detergent. Make sure to iron the cloth masks after washing them. Follow the guidelines below for proper use of face masks:
1. Wear a face mask every time you leave home and go out in public, including when using public transport
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2. Wear a mask if you have respiratory symptoms (coughing or sneezing) or have suspected COVID-19 infection 3. Wear a mask if you are caring for someone who has symptoms suspected to be COVID-19 4. To be most effective facemasks should be used in combination with other infection prevention measures such as frequent hand-washing with soap and water or alcohol-based hand rub. 5. The most effective ways to protect yourself and others against COVID-19 are to frequently wash your hands, cover your cough with the flexed elbow or tissue and maintain a distance of at least 1 or 2 metres from people who are coughing or sneezing. 6. If you wear a mask, then you must know how to use it and dispose of it properly in a bin or a trash can.
7.2.3 How to use a face mask
a) Medical mask 1. Before putting on a mask, clean hands by washing them with soap and water for at least 20 seconds or by using an alcohol-based hand sanitiser. 2. Cover your mouth and nose with mask and make sure there are no gaps between your face and the mask. 3. Avoid touching the mask while using it; if you do, wash your hands with soap and water for at least 20 seconds or use an alcohol-based hand sanitise. 4. Replace the mask with a new one as soon as it is damp. 5. Remember that a disposable face mask can only be used once. 6. Avoid wearing a facemask around your necks. This can contaminate the mask.
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7. To remove the mask: wash your hands with soap and water for at least 20 seconds, remove it from behind (do not touch the front of mask); discard immediately in a closed bin or designated space Following this, wash your hands again with soap and water for at least 20 seconds or use an alcohol-based hand sanitiser
7.2.4 Cloth or chitenge mask
1. Before putting on a mask, clean hands by washing them with soap and water for at least 20 seconds or by using an alcohol-based hand sanitiser. 2. Cover your mouth and nose with mask and make sure there are no gaps between your face and the mask. 3. Avoid touching the mask while using it; if you do, wash your hands with soap and water for at least 20 seconds or use an alcohol-based hand sanitiser. 4. Avoid wearing a facemask around your necks. This can contaminate the mask. 5. To remove the mask: wash your hands with soap and water for at least 20 seconds, remove it from behind (do not touch the front of mask. 6. Wash the mask thoroughly with water and soap daily after use.
7.2.5 Dealing with Stigma
What stigma can do:
1. Drive people to hide the illness to avoid discrimination 2. Prevent people from seeking health care immediately; and 3. Discourage them from adopting healthy behaviors.
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7.2.6 Home Isolation Home isolation means separating a person from other people who are not infected when it is known or reasonably believed that he or she is infected with COVID-19 and could potentially infect others in order to prevent spread of the disease.
Home isolation applies to the following:-
1. People who are confirmed to have COVID-19, but do not need to be admitted to hospital because they have mild symptoms and do not have other underlying chronic medical conditions;
7.2.7 What to do while in home isolation
1. Home isolation means you must stay at home. 2. You must not visit shops or other public places. 3. Do not use public transport or taxis. 4. Where possible, stay, eat, and sleep in a separate room from the others you live with and use a separate bathroom and toilet if possible. 5. If you develop symptoms immediately call toll free number 909 or the following numbers: 0953 898941; 0964 6387260974 493553. 6. While in isolation, limit the number of people taking care of you (ideally just one person). 7. Your caretaker should wear a medical mask and gloves when in the same room as you. 8. Practice good hand hygiene with frequent hand washing with soap and water or use an alcohol based hand sanitiser. 9. Avoid touching your mouth, nose, and eyes with unclean hands. 10. Cover your mouth and nose with a paper tissue while coughing/sneezing, or cough/sneeze into your elbow.
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11. Throw away used tissues/paper towels immediately after use and then wash your hands. 12. Clean and disinfect surfaces such as bathroom sinks, toilets, door handles and kitchen counters frequently.
7.2.8 Practical Suggestions to Stop Stigma:
1. Treat the family and friends of survivors of COVID-19 with respect. 2. Health care workers are working to end COVID-19, stop stigma; welcome them and allow them to do their work. 3. COVID-19 can affect anyone irrespective of age, colour or nationality. 4. Talking to family and friends about your concerns and worries on COVID -19. 5. Ask family and friends about their health with openness and respect if they reveal that they may have been exposed or are experiencing symptoms of COVID- 19.
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