Advanced Services for Oracle ZFS Storage Appliance (PDF)

Advanced Services for

Oracle ZFS Storage Appliance

Oracle ZFS Storage Appliance systems provide high-performance unified storage that combine NAS, SAN, and object storage capabilities with the extreme performance and superior efficiency required by demanding enterprise applications and unpredictable cloud workloads. Oracle ZFS Storage Appliance for Backup combines industry-leading backup and restore performance for all types of data Key Features with unique Oracle Database integrations that help you meet  Preproduction Readiness Services stringent data protection SLAs. including critical patches and updates, using proven methodologies and recommended Oracle ZFS Storage Appliance Racked System is a fully tested, assembled, and practices integrated storage system complete with Oracle Platinum Services that lowers  Production Optimization Services total cost of ownership while reducing risk. This preconfigured storage system including configuration reviews dramatically shortens deployment time while optimizing performance and and performance reviews to analyze existing systems availability.  Monitoring and Support Services Oracle Advanced Customer Services offers a portfolio of offerings from provided by a team of Advanced installation and configuration assistance, to performance reviews, monitoring, Support Engineers and managed and support of Oracle ZFS Storage Appliance. Expedite the successful by a Technical Account Manager deployment of your storage technology with services from Oracle and increase your enterprise NAS performance. Key Benefits

 Rapid ROI: rapid deployment for Preproduction Readiness Services faster ROI

 High availability: help ensure Preproduction Services for Oracle ZFS Storage Appliance Delivered by system uptime with mission-critical Oracle Advanced Customer Services support for your complex IT environment SERVICE SERVICE SUMMARY  Optimized performance: Oracle Supportability Oracle analyzes your design configuration requirements and creates continuously optimize performance Planning and Design your deployment specification plans for implementing enterprise with regular reviews and advice. solutions. Take advantage of the rich product features including Hybrid Oracle Standard Comprehensive, standard system hardware installation including site Columnar Compression, real-time System Installation audit, installation and configuration planning documentation as well as storage analytics, and Intelligent hardware, network, and operating system functionality validation and Hybrid Storage Pool testing. The following installation options are available:  Reduced risk: support Oracle  Oracle ZFS Storage Appliance Racked System Engineered Systems technologies  Oracle ZFS Storage Controller, rack ready with confidence, achieving service  Oracle ZFS Storage Controller, rack ready levels demanded by your business.

SERVICE SERVICE SUMMARY Services cover the following technologies: Oracle Standard Oracle installs new Oracle ZFS Storage Appliance using Oracle Software Installation recommended practices and tracks configuration changes. It also  Oracle ZFS Storage Appliance and Configuration provides complete testing, validation, and documentation. Sample activities may include but not limited to:  Oracle ZFS Storage Appliance for  Oracle ZFS Storage Appliance Software Backup  Oracle ZFS Backup Appliance Configuration for Engineered  Oracle ZFS Storage Appliance Systems Software

 Oracle ZFS Storage Appliance Replication configuration  Oracle Database  Oracle Enterprise Manager Snap Clone

Oracle Preproduction Reviews supportability and readiness of your deployment approach, Services to help you avoid the Readiness Review including review of your migration plan, backup plan, and test plans. common challenges when deploying Assistance with setup of Oracle Configuration Manager and Oracle new storage systems support tools such as Auto Service Request.  Optimally configure new systems Oracle Go-Live Oracle Technical Account Manager reviews go-live plan and conducts within a virtualized NAS Support an operational readiness review. Support includes a focused review of infrastructure that support diverse business and project key performance Indicators. workload requirements

Oracle Advanced Technology knowledge session to provide you with tailored information  Properly implement new systems Support on Oracle ZFS Storage Appliance and other related Oracle technology. into a tiered storage infrastructure Knowledge Review recommended practices to maximize availability of existing and  Integrate new technology that can Workshop future system deployments. scale easily to support growth

Production Optimization Services Customer Project Summary

Production Optimization Services for Oracle ZFS Storage Appliance  Services: Hardware installation, Software Configuration and Testing Delivered by Oracle Advanced Customer Services Services, Advanced Support Engineer SERVICE SERVICE SUMMARY  Technologies: Oracle NAS Storage, Oracle Configuration Analyzes current environment and establishes target configuration Oracle Database, and Oracle Real Review and based on customer operational objectives and relevant Oracle Application Clusters Recommendations recommended practices. Oracle performs gap analysis and identifies risks using Oracle diagnostic tools and knowledge, and delivers final findings report. Areas to be reviewed can include:  ZFS Storage Appliance Configuration  ZFS Backup Appliance Configuration  ZFS Storage Appliance Replication  Solaris versions and patches  NAS storage, Disk storage, RAID Configurations  Network configuration

Oracle Performance Oracle collects and analyzes performance data to identify system load Review and patterns and potential issues. It reviews key performance metrics and Recommendations then documents and reviews findings and recommendations.

Oracle Security Oracle ACS engineers will collect Oracle Solaris security-related Review and information via questionnaires and Sun Explorer data captured from a Recommendations snapshot of the environment. Based on this data and Oracle recommended practices, they will create reports and provide solutions to achieve a more secure operational environment.

SERVICE SERVICE SUMMARY

Oracle Production Oracle conducts a comprehensive system health check and identifies Diagnostic Review and risks associated with serviceability, configuration, stability, and Recommendations performance factors. It also performs deep-dive diagnostics for identified high-risk issues and conducts a review of findings and recommendations.

Oracle Capacity Customers are assisted with maintaining adequate system resource Planning Review and capacity to support usage trends and peak period demands. A review Recommendations of current available capacity and an analysis of consumption trends (including peak consumption periods) are also provided along with a report of findings to assist customers in making capacity planning decisions and to anticipate system resource needs over a period of one or two years.

Oracle Patch Review The service is designed to help customers understand if the baseline and Installation patches on their system are optimally configured to meet their performance and stability requirements. Oracle will review system data collected and make patch recommendations based on Oracle recommended practices.

Oracle Relocation Delivers specialized expertise to relocate an IT infrastructure. Services Services include planning, de-installation, packaging, transportation, installation, and project management expertise to bring IT systems back into production.

Oracle Advanced Oracle Advanced Support Engineers provide customers tailored Support Engineer performance reviews and system optimization assistance for all server and storage technologies. Engineers with OS, storage, cluster and virtualization, and/or specific application expertise can act as extended team members while sharing knowledge and skills in- house. Sample activities include:  Data transfer services  Backup and Recovery strategies  Virtualization configuration

Monitoring and Support

Monitoring and Support for Oracle ZFS Storage Appliance Delivered by Oracle Advanced Customer Services

SERVICE SERVICE SUMMARY

Oracle Advanced 24/7 monitoring and resolution services to help maximize uptime of Monitoring and mission-critical environments, drive continuous system optimization, Resolution and increase the efficiency of your IT resources.

Oracle Solution Delivers a 24/7 dedicated hotline and immediate response. Oracle Support Center Technical Account Managers maintain extensive knowledge of your business and technical environment while delivering ongoing proactive advice, regular patch and performance reviews, as well as preventative services.

Business Critical Advanced Support Engineers assist with production-critical service Assistance requests and provide preventative advice that includes technical alerts, patch information, and release announcements, along with proactive advice about the use of Oracle support tools and procedural recommended practices.

SERVICE SERVICE SUMMARY

Advanced Support Technical Account Managers provide proactive guidance to ensure Assistance timely and accurate escalation of production-critical service requests.

Oracle Priority Support Provides a Technical Account Manager who has knowledge of your IT environment, business, and timelines, and who proactively manages problem resolution and escalations. The service also includes priority service request handling from Oracle’s support delivery teams for faster response and resolution times.

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