The Smilezone Impact …….……………………………………………………………………………………………………………………

October 2017 Smilezone Foundation

June 2017

Table of Contents

Overview of Smilezone Foundation ………………………………………………………………………………………………………. 3

The Smilezone Impact …….……………………………………………………………………………………………………………………. 7

Frequently Asked Questions …………………………………………………………………………………………………………………. 9

Completed Projects ……………………………………………………………………………………………………………………………….10

Future Projects ……………………………………………………………………………………………………………………………………. 42

Board of Directors

Smilezone Foundation is driven by a Board of Directors consisting of 12 dedicated professionals who strongly believe in the vision, mission and objectives of the charity, and whose efforts, expertise and participation play a vital role in the success of the Foundation. The Board shares the conviction that every childhood should be dominated by a smile.

Scott Bachly, Chair and Founding Member CEO, Bachly Construction

Adam Graves, Vice-Chair and Founding Member Hockey and Business Operations, NY Rangers Hockey Club

Jackie Bachly, Treasurer and Founding Member Controller, Bachly Construction

Violet Graves, Founding Member

Brian Richardson, Board Member VP of Brand Marketing & Communications, Chief Brand Officer, Sienna Senior Living

Nick Javor, Board Member Franchise Executive

Patrick Morris, Board Member Senior Partner, Newport Sports Management

Randy Lennox, Board Member President, Entertainment Production and Broadcasting, Bell Media

Janet Peddigrew, Board Member VP & Managing Director, Ontario Region, BMO Harris Private Banking

Peter Corcoran, Board Member Partner, Vice Chair, M&A, Tax and Legal, Deloitte

Bob Ezrin, Board Member Legendary Music Producer

Ron MacLean, Board Member Host, Hockey Night in Canada and Rogers Hometown Hockey

The Smilezone Impact

Chemotherapy, treatments, hospital stays, and continuous visits can be a long and strenuous process; A physical, mental, emotional and financial burden for both a child and their family. Each Smilezone allows for a reprieve during those long and difficult days, an escape both mentally and physically for a child to look forward to from their life battle.

Each Smilezone aims at impacting children getting treatment, siblings, and family members in overcoming their loved one’s challenges, always sharing with them the universal sign of happiness… a smile.

“Our Smilezone makeover is nothing short of spectacular! The area is brighter and more inviting than we ever dreamed it could be. The treatment rooms are so colourful and detailed, the children and parents just love them! The common room is much better laid out for space and activities. All around amazing transformation of a previously “hospital-like” space.” - Nurse Practitioner, Northeast Cancer Centre, Sudbury, ON

“We started visiting KidsAbility earlier this year for my 18-month old daughter, as she was not hitting the speech and language milestones expected for a child of her age. Along with us came our rambunctious, curious 6-year old son. Both children settled in right away in the lobby of KidsAbility. They loved exploring the space and in particular, spent a lot of time with the "magic floor." They were amazed at the ever- changing display on the floor and their ability to kick the leaves, reveal the hidden dog, or cause ripples in the water. It was great that both kids could enjoy the space so much!” - Parent, KidsAbility Centre, Waterloo, ON

"My daughter Pip is no stranger to hospitals. Having over a dozen surgeries, a Rolodex of specialist appointments every month & therapies weekly, waiting rooms are her playground. Waiting rooms are her safe place within a building that typically can be quite scary. Waiting rooms have calmed her down, made her happy, helped to make her feel comfortable & have in essence been a place for her to play. When Smilezone re-created the spaces my daughter knew, it was amazing to see the difference in her. The spaces were fun, bright and colourful & gave her a space with so much more to do. Smilezone helped create this beautiful zone within a place that kids truly need it, just for them." - Parent, Kingston General Hospital, Kingston, ON

Frequently Asked Questions

What is a Smilezone? A Smilezone (or “Zone”) provides a safe, warm and accessible space in a healthcare facility for children and families to enjoy together. Zones can be constructed in existing waiting rooms, chemotherapy and treatment rooms, and custom patient care spaces created for a specific facility. These transformations include supervised and unsupervised areas that are fully customized based on the needs of children and families that use the space on a regular basis. We offer inclusive and interactive opportunities to children of all abilities by uniquely incorporating accessible technology and sensory features in our Zones. Zone features may also include fresh paint, bright murals, custom cabinetry, entertainment units, and more.

What is the Smilezone Process? Each Smilezone is fully customized to ensure smile satisfaction. A collaborative and client-centred approach to each Zone design is our top priority. The Smilezone Team will coordinate, design, and evaluate target Zones in partnership with each organization’s interprofessional staff team and local funding partner, in order to best identify the needs of clients and the community. After months of planning, Zone transformations take place entirely over one weekend, from set-up to clean up – children, families and staff are blown away by the big changes they see when they walk in Monday morning!

How Much Does It Cost to Build a Zone? Smilezone Foundation truly believes that you cannot put a price on a smile! Zones are designed to fit the unique needs of each partner facility and its clients, as well as local funding partners, which means that costs will vary from build-to-build depending on the scope of work required. Smilezone works diligently with our facility partners and local funding partners to set a budget that will allow every child who visits the Smilezone an opportunity to smile!

How are Smilezones Evaluated? The success of each Zone is measured through a 3-month and 1-year report completed by hospital/organization officials. Specifically, the 3-month report collects quantitative data showing how many people use, interact and enjoy the Zone, as well as involves testimonials from clients and professionals. Progressing, the 1-year follow up report again measures how many people are using and enjoying the Zone, but through more extensive documentation.

Where Can I Find a Smilezone in my Community? As of 2017, Smilezone Foundation has transformed more than 130 Zones in dozens of communities across Ontario! Thousands of children and families access our Zones on a daily basis, bringing smiles to their faces every time they walk through the door. A full list of our completed Zones and upcoming installations can be found on our website, at www.smilezone.com

Completed Projects

ErinoakKids Centre for Treatment and Development (Mississauga, ON)

The Foundation’s first five Smilezones were installed at the ErinoakKids Centre for Treatment and Development located in Mississauga, Ontario. Smilezones were created at ErinoakKids’ North Sheridan and South Millway sites.

ErinoakKids Centre is Ontario’s largest children’s treatment centre, serving more than 13,500 children and youth annually, who have physical and developmental disabilities, autism and communication disorders, as well as children who are deaf and blind. Their mission is to help their clients achieve optimal levels of independence, learning, health and well-being through a comprehensive array of assessments, medical therapy and support services that help children and their families.

The five Smilezone installations have been designed specifically for kids, to let them have fun and to make them feel comfortable within their medical environments. Smilezone volunteers, in collaboration with ErinoakKids’ administrative leadership, undertook the task of reconstructing existing space at both sites, equipping the five Smilezones with features such as: iPad stations, TVs, PS3s and two Kidzpace screens, which are interactive touch screens that kids can play fun and entertaining games on. The Zones also have individual cubbies, so kids can have their own independent space. Additionally, beautiful murals were created to support a bright and colourful environment of “positivity.”

Clarky’s Kids, Grand River Hospital (Kitchener, ON)

The Foundation’s sixth and seventh Smilezones were completed in June 2014 at the Grand River Hospital’s POGO (Paediatric Oncology Group of Ontario) Satellite Center in Kitchener, ON. The Foundation partnered with David Clarkson and his organization, Clarky’s Kids, to update and refresh the clinic.

The POGO Satellite Center treats approximately 650 young cancer patients a year. The clinic offers a variety of services including maintenance chemotherapy, transfusions, medication administration and consultation. POGO Satellite Program works in partnership with the Grand River Hospital to provide aspects of a child’s cancer care in their own community.

The Smilezones at Grand River were designed with hospital staff, David Clarkson and the Smilezone team to transform the existing clinic into a bright, cheerful place. The transformation included individual television stations for private viewing, iPad stations and a toy area. Bright and colourful murals were also installed with motivational sayings and images of David Clarkson playing hockey.

“Cancer can have a devastating financial and emotional impact on the families we care for. Organizations like Smilezone are shining examples of community organizers helping local people. We are so grateful for their support, and more importantly, for helping to put a smile on the faces of our young patients.” - Irene Harder, Program Director at Grand River Hospital

Northeast Cancer Centre Health Sciences (Sudbury, ON)

The Foundation installed five Smilezones in November 2014 in the Paediatric Oncology Unit at Northeast Cancer Centre- Health Sciences North in Sudbury, Ontario. The efforts of the Foundation and creation of the new Smilezones were largely supported by the Sudbury Wolves Hockey Club and its owners, “The

Burgess & Edwards Families”, who donated $10,000 to support the local Smilezones.

The Paediatric Oncology Unit at the Northeast Cancer Centre of Health Sciences North/Horizon Santé- Nord provides chemotherapy and post-treatment follow-up care for children and youth with cancer. There have been over 1000 patient visits to the Unit, and 30 admissions to hospital.

The clinic’s entrance and hallway, waiting room, and treatment rooms were all transformed, including features such as: iPad stations, beautiful murals, new cabinetry, and framed celebrity hockey jerseys, creating a fun, colourful space radiating positivity!

“This Smilezone space is going to allow kids to be kids when they come here, and just for a moment have a distraction from their treatment. To see a sick child smile is priceless, even the adults smile in this space!”

Steffany Bourque, Manager of Systematic Treatments at the Northeast Cancer Centre

KidsAbility Centre for Child Development (Waterloo, ON)

The Foundation installed two Smilezones in February 2015 at KidsAbility Centre for Child Development in Waterloo, Ontario. The new Smilezones were installed in the centre’s main reception area and hallway, revitalizing the space to include: a television, bright new murals, iPad stations, a fun and accessible playhouse, and even an interactive GestureTek system for everyone to enjoy!

KidsAbility Centre for Child Development is the recognized leader in Waterloo Region and Guelph- Wellington for empowering children and youth with a wide range of complex special needs. Through a dynamic and passionate team of therapists, teachers, support staff and volunteers, over 5,800 children and youth, from birth to age 18, benefited from therapy and support services at their sites in Cambridge, Fergus, Guelph, Kitchener and Waterloo last year.

The Foundation was humbled that The Minister of Children’s and Youth Services, Minister Tracy MacCharles, was able to attend this Smilezone’s Grand Opening, also presenting KidsAbility with a plentiful donation. During this event, Minister MacCharles gave a heartwarming speech and shared warm remarks about Smilezone Foundation and her intent to work with the Foundation in upcoming projects.

“I would personally like to thank the Smilezone Foundation for what you’ve created here in our very special foyer. You get it. You understand what these waiting areas and treatment rooms mean to us. You’re helping to create memories and positive experiences for our kids and the parents too. Our KidsAbility families thank you for that.” - KidsAbility Family

Ottawa Children’s Treatment Centre (Ottawa, ON)

The Foundation installed two Smilezones over the weekend of February 27-March 1, 2015, at Ottawa Children’s Treatment Centre, Ottawa, ON. The Foundation transformed the Centre’s existing main entrance area and gymnasium, refreshing the space with a fun underwater theme to include elements such as: bright, fun murals, a large aquarium, iPad stations, sensory panels, new cabinetry and searing, a television and an interactive GestureTek system!

These new Smilezones were in honour of Bryan Murray of the Ottawa Senators. The Foundation was humbled that Bryan was able to attend the new Smilezones’ Grand Opening event, giving a speech and showing his support for the Foundation. To help celebrate this joyous occasion and show support for Bryan Murray, the vast majority of the Ottawa Senators team joined this event, including: Colin Greening, Curtis Lazar, Jean-Gabriel Pageau, Jared Cowen, Marc Methot, and even Daniel Alfredsson to name a few. It was absolutely an event to remember with children and families touring the new Smilezone and being overjoyed to meet some of their favourite athletes. It was an incredible community event that had everyone leaving with a smile.

The Ottawa Children’s Treatment Centre (OCTC) is a leader in providing bilingual specialized care for those with multiple physical, developmental, and associated behavioural needs, focusing on the region’s children and youth. OCTC provides care and services to more than 4000 families annually, focusing on rehabilitative, therapeutic and educational programs for children and youth with disabilities.

Mount Sinai Hospital (Toronto, ON)

The Foundation’s seventeenth Smilezone was completed on April 14, 2015 at Mount Sinai Hospital, in Toronto, ON. The new fun and engaging Smilezone was installed within the Hospital’s Family Waiting Room, within the existing Slaight Family Labour & Delivery Unit. This transformation included bright, animated murals on almost every wall, an interactive, sensory equipped kids table, a children’s bench area, and more!

Mount Sinai Hospital is an internationally recognized academic health sciences centre, dedicated to delivering the best medicine and best patient experience. It is focused on excellence in patient and family-centred care, with one of its clinical strengths including women’s and infants’ health. More than 7,000 babies are born at the Hospital each year, with a number of those births being high risk, putting pressure on families, especially children.

Dr. Mathew Sermer, Obstetrician & Gynaecologist-in-Chief at Mount Sinai Hospital shared the following:

“It will be great to have a space where families can really relax in our new, state-of-the-art labour and delivery unit. We’re very grateful for the support of Smilezone Foundation and Mr. Williams.”

Jerome Williams of the Toronto Raptors helped celebrate this new Smilezone, themed on his behalf, by creating a fun announcement for the new Zone and coming out to the Grand Opening event.

“I’m really humbled and honoured to have this Smilezone themed for me,” said Jerome, a strong Smilezone supporter and father of two children born at Mount Sinai Hospital. “My family had such a great experience here, and this project really reflects what I hold dear – the happiness of kids. I’ve seen first-hand the impact that a Smilezone can have, and I’m proud to lend my name to this initiative.”

Grandview Children’s Centre (Whitby, ON)

On Friday August 21, 2015, the Foundation was able to transform the Adolescent Program Room at Grandview Children’s Centre in Whitby. This youth-focused new Smilezone included bright, inspiring murals to provide a distraction from treatment, fun new paint colours, new custom cabinetry to best serve the needs of the occupational therapists, and an iPad Air 2 for entertainment.

Grandview Children’s Centre is an independently operated not-for-profit organization serving 5,000 children and youth with special needs and their families in Durham Region. Grandview is the only children’s treatment centre in the region with a team of paediatric experts providing specialized programs, outpatient clinical treatment and rehabilitation services. Grandview was proud to partner with the Smilezone Foundation to enhance the treatment space for Grandview Kids and their families in the Adolescent Program at the Abilities Centre.

The Foundation was humbled to receive support for this installation from National Hockey League player James Neal, Whitby native and left winger and alternate captain for the Nashville Predators.

Additionally, the Minister of Children & Youth Services, Minister Tracy MacCharles, had the following to say about the Smilezone installation:

“Our physical environments can have a great effect on all of us. It can lift our spirits and inspire us. The renovation and transformation of the Adolescent Program treatment room will undoubtedly make working and learning in the newly renovated space an even more positive experience — with its new and more cheerful look — thanks to the Smilezone Foundation. I want to thank you all for your selfless commitment and dedication to giving young people the opportunity to grow and learn in a healthy, supportive, positive environment. Working together, I am confident that we can, and will continue to, make a difference in the lives of children with special needs.”

Hotel Dieu Hospital (Kingston, ON)

The Foundation installed three Smilezones over the weekend of October 16-18, 2015, at Hotel Dieu Hospital in Kingston, ON. These fun and bright transformations happened within the Children’s Out Patient Centre, the Children’s Development Centre gymnasium, and the Ears, Nose and Throat play area. These Smilezones were a mix of child and youth-focused rooms, and included vibrant new paint, numerous murals, custom cabinetry, a television, an iPad station, sensory panels, a fun off-set youth room themed on behalf of the Tragically Hip, and an amazing new interactive ScreenPlay System.

The Foundation was honoured to receive support from Juno Award-winning Canadian band the Tragically Hip, who inspired musical themes in the Children’s Outpatient Centre. The band joined the grand opening celebration, performing live for children and families to bring smiles to their faces.

Hotel Dieu Hospital is the ambulatory care teaching and research hospital for Kingston and Southeastern Ontario, affiliated with Queen’s University. They provide expert care to more than 500,000 people in the region through specialized programs including paediatrics, medicine, ophthalmology, cardiology, urology, surgery, mental health, oncology and urgent care.

Oakville Trafalgar Memorial Hospital (Oakville, ON)

From November 28-30, 2015, the Foundation installed eleven Smilezones at the Oakville Trafalgar Memorial Hospital in Oakville, ON. Five departments in the hospital received engaging Smilezones: Emergency, Maternal Child, Pre-Op Surgery, Mental Health, and a quiet room in the CTC. There is something for everyone in these Smilezones, with murals spanning the seasons, inspirational quotes, and wonderful paintings on not just the walls, but the ceilings, too. There are also interactive sound-to-light sensory panels, therapeutic ‘swamp stools’, iPads and an X-Box to make sure that every child wears a smile while playing.

The Foundation was excited to work with Canadian Olympic Gold Medalists Larry Cain and Adam van Koeverden for this project, whose hard work and dedication inspired a rowing mural in the gymnasium. Larry won gold in canoeing at the 1984 Olympics, while Adam won gold in 2004. Combined they have 6 Olympic medals and 9 World Championship medals from representing Canada internationally.

Oakville Trafalgar Memorial Hospital was in the process of being built when its Smilezones’ were installed. It opened on December 13, 2015, and serves more than 180,000 people from the Oakville community and surrounding areas in a state-of- the-art facility designed to bring the absolute best care possible to the community it serves.

Rouge Valley Health Centre (Toronto, ON)

From January 22-24, 2016, four Smilezones were installed in the Paediatric Oncology clinic at Rouge Valley Centenary Hospital in Scarborough, ON. This exciting transformation included turning the hallway, playroom and two treatment rooms into exciting and vibrant places for kids to play. The playroom was transformed into a ‘Hockey Night in Canada’ Zone, with framed jerseys, hockey murals, and even a bubble hockey game! Other Zone features included sensory panels, iPads, and themed murals.

The Foundation was thrilled to be featured on national television for Hockey Day in Canada with a segment filmed during the Grand Opening of this project. The video, aired on Sportsnet, captured the excitement of the event, the importance of a Smilezone, and the heart of the Foundation. It was an honour to be selected.

The Paediatric Oncology clinic at Rouge Valley Centenary Hospital is a Paediatric Group of Ontario (POGO) satellite clinic offered in partnership with the Hospital for Sick Children (SickKids). The clinic cares for between 80 and 90 patients, who come for nearly 1,000 outpatient visits and 30 inpatient stays every year.

Grandview Children’s Centre (Oshawa, ON)

The Foundation installed eight Smilezones in Grandview Children’s Centre in Oshawa, ON, at the end of January, 2016. This project brings the total number of Smilezones up to forty-four – an accomplishment to be proud of. These Smilezones were installed in Grandview’s main atrium, pool, clinic room, hallway, and four treatment rooms.

Grandview Children’s Centre is an independently operated not-for-profit organization serving over 5,000 children and youth with special needs and their families in the Durham Region. Grandview is also the only children’s treatment centre in the region with a team of paediatric experts providing specialized programs, outpatient clinical treatment and rehabilitation services.

The Foundation was honoured by the generous support and work offered by the Oshawa Generals Hockey Club for this project. They were the inspiration for the theme in the main atrium, which holds framed hockey jerseys, sensory panels, and a beautiful painted GestureTek System. Rocco Tullio, the owner of the Oshawa Generals Hockey Club, attended the amazing Grand Opening along with special guest Eric Lindros and Generals players Anthony Cirelli, Mitchell Vande Sompel, Jack Studnicka, and Riley Stillman.

Children’s Aid Society (London and Middlesex, ON)

The Foundation installed three Smilezones at the Children’s Aid Society of London and Middlesex, ON, at the beginning of April, 2016. This fun and functional transformation of the family meeting/observation rooms was designed through an integrated process with the CAS staff, clinicians, and social workers. The goal was to provide a safe, neutral, and child-focused setting for children and youth in CAS care to visit with their parents, guardians, and/or caregivers.

These Smilezones create a place where parents/guardians and children can spend time together in a comfortable, home-like setting, sharing the small moments that matter so much. Features such as the new breastfeeding room provide a safe space for young mothers to navigate the learning curve of caring for an infant child in a private, stable environment. Staff at the centre shared that the new kitchen space “provides a wonderful opportunity for parents to cook with their children and share a meal.” Through close communication with the staff, clinicians, and social workers at the Children’s Aid Society of London and Middlesex, the Foundation was able to create a space that is not only family- and child-friendly, but one that also provides a functional use for CAS social workers. The family meeting/observation room Smilezones are controlled, neutral settings that allow the Children’s Aid Society to host home-like spaces that are safe, fun, and loving for everyone who uses them.

Children’s Aid Society of London and Middlesex is a non-profit organization operating under the legislative mandate of the Ontario Child and Family Services Act that provides services to vulnerable children and families in the London and Middlesex community. Funded by the Ministry of Children and Youth Services of the Ontario Government, CAS is accountable to the community as a whole, whose mission is to ensure that all children thrive in a safe, stable and loving family.

Children’s Hospital at London Health Sciences Centre (London, ON)

The Foundation installed five Smilezones at the Children’s Hospital at London Health Sciences Centre in Ontario at the end of April, 2016. Through this transformation, five different spaces within the Paediatric Neurology and Epilepsy Ward were given an interactive and refreshing makeover.

A mix of nature-themed murals and interactive play, the Children’s Hospital Smilezones are designed to serve the patients and family who frequent the space, whether they are young children enjoying the sensory panels in the Hallway or youth engaging with the iPads, computer, and television in the main Clinic area. There are even ceiling-mounted televisions within each of the three Treatment Room Smilezones for patients to watch movies on while receiving care.

The Children’s Hospital at London Health Sciences Centre is a regional referral centre that specializes in paediatric inpatient and outpatient services to children in Southwestern Ontario from birth to the age of eighteen. Health care professionals, parents and families from all over the region count on the specialized expertise and care offered at Children’s Hospital. From life-saving liver and bowel transplants to state- of-the-art oncology and infectious disease programs, trauma and intensive care, Children’s Hospital provides the finest paediatric care available to the 400,000 children it serves.

With new cabinetry, banquette seating, fresh paint, murals and interactive gaming, these Smilezones encapsulate the true spirit of Smilezone Foundation’s mission – to create spaces that are accessible, stimulating, family-friendly and, most importantly, bring a smile to children’s faces. The work at Children’s Hospital in London brings the total number of Smilezone installations to fifty-two, with many more to come.

Kingston General Hospital (Kingston, ON)

In late May 2016, the Foundation installed seven Smilezones at Kingston General Hospital in Kingston, ON. These renovations included the enlivening creation of a parent oncology waiting room, and transformations of a family waiting room, a treatment room, an offset art room, two teen patient rooms, and a paediatric hallway.

These bright and colourful spaces encompass something for all ages, with diverse and inclusive sensory seating, nature-themed murals, graffiti-inspired art, and Kingston Frontenac featured jerseys. Additionally, this installation included engaging additions such as: sensory panels, new high-definition televisions, blue-ray players, and gaming systems. These seven transformed areas were given revitalizations that are sure to brighten up and create smiles all throughout Kingston General Hospital!

With comfortable seating, refreshing ornamentation, and interactive activities, these Smilezones were built with the intention of creating positive and inviting environments where patients and their families can relax and have fun! This installation at Kingston General Hospital brings the Foundation’s total number of Zones to fifty-nine, continually putting smiles on kid’s faces serves.

Kingston General Hospital (KGH) is Canada’s oldest public hospital that is still in operation. In association with Queen’s university, their facility trains post- graduate students and conducts patient-oriented research. Serving nearly 500,000 residents of the greater Kingston area and neighbouring communities, KGH takes pride in being southeastern Ontario’s leading centre for complex-acute and specialty care. Through innovative and collaborative approaches to services, KGH is committed to creating positive experiences for clients.

Sunnybrook Hospital (Toronto, ON)

Over the weekend of June 10-12th, 2016, the Smilezone team installed twelve Zones at Sunnybrook Hospital in Toronto, ON. Meeting rooms, waiting areas, and examination rooms located in various areas of the hospital affiliated with the family practice academic health team were all transformed into new spaces with vibrant ornamentation, sensory activities and equipment, and comfortable seating. These brightened up spaces with provide an opportunity for toddlers, children and youth to keep entertained and, while putting smiles on their faces.

This amazing transformation included fresh, vibrant and colourful paint; Comfortable and relaxing banquette seating in waiting areas; Sensory technology including fiber optic lighting, iPad stations and sensory panels; Incredible visuals for all ages, including animal and nature themed murals, Canada-inspired paintings, an underwater themed family practice room and a teddy-bear featured exam room for young children!

Throughout the transformation process, Smilezone Foundation worked closely with the Sunnybrook Hospital staff and facilities team in order to create fun and engaging environments that help to make a patients hospital experience a positive one. Developing these Smilezones took much hard work and planning, but ultimately brightened up Sunnybrook hospital and helped bring smiles to the faces of many patients!

Sunnybrook Health Sciences Centre is inventing the future of health care for the 1.2 million patients the hospital cares for each year through the dedication of its more than 10,000 staff and volunteers. An internationally recognized leader in research and education and a full affiliation with the University of Toronto distinguishes Sunnybrook as one of Canada’s premier academic health sciences centres. Sunnybrook specializes in caring for high- risk pregnancies, critically-ill newborns and adults, offering specialized rehabilitation and treating and preventing cancer, cardiovascular disease, neurological and psychiatric disorders, orthopaedic and arthritic conditions and traumatic injuries. 25

Headwaters Health Care Centre (Orangeville, ON)

From July 15th-17th, 2016, five Smilezones were installed at Headwaters Health Care Centre in Orangeville, Ontario, bringing the total number of Smilezones in Ontario up to 76! The Smilezone team magically transformed five new child-friendly Zones in the Women’s/Children’s and Paediatric Departments at Headwaters, including the Obstetrics Family room, three paediatric in-patient rooms, and the Paediatrics Playroom.

This incredible installation involved many wonderful features, including fun and engaging themed murals for children and families, featuring a treehouse, playful animals, calming nature scenes, an enchanted forest, and an exciting lacrosse game! The Smilezone team also installed interactive sensory panels for children of all ages, including rainmakers and turning tactile wheels. Also, featured in this installation was a full kitchen renovation in the family room, new entertainment electronics, including televisions, DVD players and Wii Systems, warmly-colored fresh paint throughout the Zones and custom cabinetry and banquette seating for family use. The Toronto Rock worked generously with Smilezone Foundation over the course of their 2016 season in support of this installation, inspiring an active lacrosse theme in the paediatrics playroom. Featured in the Zone are Official Toronto Rock Commemorative Jerseys signed by Colin Doyle, Nick Rose, Rob Hellyer and Josh Sanderson.

Headwaters Health Care Centre is an 86-bed acute and complex continuing care facility, offering both inpatient and outpatient services, as well as an Emergency Department with 24/7 coverage. By offering care closer to home and putting patients first, Headwaters aims to provide an exceptional experience

Niagara’s Children Centre (Niagara, ON)

Throughout the week of August 22nd, the Smilezone team installed six Smilezones at Niagara’s Children Centre, in St. Catharines Ontario, bringing the total number of zones up to 82! The six new Zones included a therapy pool, patient waiting area, two family change rooms, the volunteer change room and the full gymnasium.

With the enthusiam and support of the Niagra IceDogs, three of the Zones were transformed and themed to reflect their team. Custom murals were created that include the Niagara IceDogs organization, their mascot Bones as well as feature local monuments such as Niagra Falls and the Welland Canal. In the gymnasium, eight Jerseys are displayed, in addition to new whiteboards and cabinetry. All of the new Zones featured warmly colored paint and custom cabinetry.

Niagara Children’s Centre provided rehabilitation and support services to over 3,200 children and youth last year across the Niagara Region with physical, developmental and communicative delays. Children cared for include those with developmental speech and language delays, autism spectrum disorders, cerebral palsy, brain injury and neurological conditions and developmental delay.

Five Counties Children’s Centre (Peterborough, ON)

In late September over the course of a weekend, the Smilezone team was actively transforming four Zones at Five Counties Children’s Centre in Peterborough, Ontario. The four new Zones included a full overhaul of the main entrance and entry vestibule, the reception area, waiting room and casting room, bringing Smilezone’s total number of Zones up to 86 across Ontario!

In an effort to showcase Peterborough local sports talent, Smilezone installed six jersey boxes; three to showcase Peterborough Pete’s jerseys as they were enthusiastically involved in the transformation, and three other jersey boxes to display Peterborough Hall of Famers. In addition to the featured jersey boxes, Smilezone provided beautiful murals to be displayed throughout the four new Zones! The new zones also received a fresh coat of warmly coloured paint to brighten up all of the spaces. The main waiting room is now home to new bookshelves, banquet seating, a new Gesture Tek and sensory items!

Five Counties Children’s Centre helps children with physical, communication and developmental challenges. They work with children and adolescents, along with their families and the community to both strengthen their abilities and promote their participation as active members of the community.

North Bay Regional Hospital (North Bay, ON)

The Smilezone team was in North Bay in early October transforming Zones at two different facilities. The four Zones at North Bay Regional Hospital included a fresh uplifting installation that saw the main Y-Shaped corridor, TV Room, Kitchen and Wii Room in the Child and Adolescent Mental Health Ward completely renewed. The four new Zones brought Smilezone’s total number of Zones up to 90 across Ontario!

All four Zones received fresh coats of paint in addition to numerous custom murals to reflect the themes of each Zone. The main Y-shaped corridor reflected a Zen like theme with inclusive artwork to reflect the clientele. The TV room included a newly installed TV and BlueRay player in addition to iPad Stations, new furniture and custom cabinetry. The Kitchen and Wii rooms also received a new paint job, custom cabinetry and custom murals with colorful quotes.

The North Bay Regional Health Centre (NBRHC) is a unique healthcare organization with three primary roles. It provides acute care services to North Bay and its surrounding communities, it is the district referral centre providing specialist services for smaller communities in the area, and it is the specialized mental health service provider serving all of northeast Ontario.

One Kid’s Place (North Bay, ON)

The Smilezone team was in North Bay in early October transforming Zones at two different facilities. The two new Zones at One Kid’s Place included freshly painted walls, custom murals and jerseys provided by the North Bay Battalion. The two new Zones brought the total number of Zones up to 92 across Ontario!

The North Bay Battalion have been active supporters of the new Zones, and are reflected in the resource centre where six of their jerseys are showcased. In addition to the feature jersey boxes, the resource centre features custom murals, banquette seating, and custom cabinetry. In the Activity Room the Smilezone team installed a new projector, sensory panels, bean bags and an outdoor theme mural for kids to enjoy during therapy!

One Kids Place Children’s Treatment Centre (OKP) is a regional integrated multi-service agency providing community based rehabilitation, specialized clinic services and related support services for children and youth (from birth to 19 years) with communication, developmental and physical disabilities.

Guelph General Hospital (Guelph, ON)

Over a weekend at the beginning of November 2016, the Smilezone team installed seven new Smilezones at Guelph General Hospital, in Guelph Ontario. This landmark installation brought the total number of Zones up to 100! The seven new Zones included a Paediatrics Day Surgery Waiting Area, Paediatric Day Surgery Recovery Room, Paediatric Hallway, Paediatric Intervention Room, 2 “See and Treat” Emergency Rooms, and Ambulatory Care.

With the enthusiam and support of Baseball Canada backed by the Larry Pearson Foundation, and local hockey club Guelph Storm, many of the spaces within these Zones include team logos, jerseys, and include players within the Guelph Community. Local landmarks are beautifully represented in the custom murals hung throughout the seven Zones. In addition to the colorful murals, warm new paint and custom cabinetry, the Smilezone team also outfitted the Day Surgery Waiting Area with a Gesture Tek and tactile panels.

Guelph General Hospital is a dynamic, comprehensive acute care facility providing a full range of services to the 200,000 residents of Guelph and Wellington County. Services include 24-hour emergency coverage, advanced technology and diagnostic support, and specialty programs. Eight of the Hospital’s 182 beds are designated for Paediatric patients. Paediatric patients are also frequently cared for in the Hospital’s Emergency Department and Ambulatory Care fracture clinic.

Rachel’s Kids House of Hope (Cornwall, ON)

To start the New Year, the Smilezone team transformed two new Zones at Rachel’s Kids in Cornwall, Ontario. The two new Zones are featured in the main Community Room and the arts room at the brand-new facility. The Smilezone launch coincided with the official launch of Rachel’s Kids. These welcoming spaces in the two new Zones brings the total number of Smilezones in Ontario up to 102!

The metamorphosis of the community room at Rachel’s Kids integrated visually appealing murals with an outdoor theme. These murals combined with the warmly painted space gives a wonderful, visual impact that appeals to children and their families. An iPad station was also incorporated into the area for interactive play along with a beautiful reading area with comfortable bean bag chairs allowing for a more relaxed, quiet area. The tactile table provides an opportunity for a multisensory, hands-on experience and a dedicated painting area was also installed.

Rachel’s Kids House of Hope, which is a non-profit charitable organization supported through community contributions, corporate donations and the time of volunteers, which seeks to aid impoverished, neglected and abused children as well as numerous education initiatives, including awarding scholarships and building schools. Rachel’s Kids also integrates with other aid organizations in order to improve the lives of children in need.

The Scarborough and Rouge Hospital (Toronto, ON)

The Smilezone team got off to a quick start installing seven Smilezones at Scarborough and Rouge Hospital in the month of January. This installation occurred at both the General and Birchmount campuses and included the transformation of four separate waiting areas, a playroom and a rapid assessment room. These seven Zones brought the Smilezone total to 109 zones across Ontario!

The transformation at The Scarborough Hospital covered two of their campuses and saw seven different Zones magically transform over the weekend. These transformations included brightly colored paint, custom cabinetry and custom seating, a variety of different tactile panels and sensory items and new technology such as iPads, TVs and a GestureTek! In all of the murals displayed throughout the Scarborough installation are Bank of Montreal logos, which is of particular importance to Smilezone. This installation marks a very important landmark for Smilezone Foundation as they continue to further their mission and expand throughout Ontario. Bank of Montreal is Smilezone’s largest corporate donor, and thus this Scarborough installation has been dedicated to recognizing BMO’s outstanding contribution.

At Scarborough and Rouge Hospital (SRH), a quality patient experience comes first. Affiliated with the University of Toronto, SRH consists of three hospital sites (Birchmount, General, and Centenary) and five satellite sites in Scarborough. SRH delivers a broad spectrum of health services to one of the most diverse communities in Canada, including a full-service Emergency Department at each site, advanced maternal and neonatal care in state-of-the-art birthing centres, and specialized paediatric services. SRH is home to a number of regional programs serving the central east Greater Toronto Area (GTA) and beyond, including nephrology, cardiac care, vascular surgery, and vision care, and is recognized as a centre of excellence in orthopaedic surgery, cancer care, and mental health.

Safehaven Project for Community Living (Toronto, ON)

The Smilezone team was hard at work transforming four Smilezones at The Safehaven Project for Community Living in Toronto, ON over the week of February 27-March 1, 2017. The new Zones are located throughout the residence, including the living area, waiting area, hallway, and teen lounge. New features included: brightly coloured fresh paint through the Zones, kid-friendly murals featuring Toronto landscapes and lacrosse, unique ceiling art, fully accessible dining room table for community meals, autographed Toronto Rock Jersey Boxes, custom entertainment unit featuring a new TV, customized sensory corner for kids of all abilities, and a wheelchair accessible iPad station in the Youth Lounge.

These incredible Zones were brought to life thanks to the generous support of the Toronto Rock. In 2017, the Toronto Rock have continued their strong support of Smilezone, hosting a second Charity Game Night in support of Smilezone Foundation on March 3rd. Thank you to the Toronto Rock team, coaches, staff, and fans for supporting the Smilezone mission and belief that every child deserves to SMILE!

Safehaven’s mission is to provide children and youth with multiple disabilities and complex medical needs residential or respite care in a family environment with a caring community. Since 1990, Safehaven creates a ‘home away from home’ experience for medically fragile children to ensure that they have the best opportunities for personal growth and development to the full extent of their capabilities.

John McGivney Children’s Centre (Windsor, ON)

From April 20th-23rd, 2017, NINE SMILEZONES were transformed at John McGivney Children’s Centre in Windsor, ON, bringing the total number of Smilezones in Ontario up to 124! Over the span of one weekend, the Smilezone team magically transformed nine new spaces at JMCC for children and their families to enjoy together, including the Main Lobby, Waiting Room, the Gymnasium, the Tuck Shop, three clinic rooms, and the Preschool Hallway.

As part of the 2017 Mastercard Memorial Cup legacy project, a huge thank you to the Windsor Spitfires Hockey Club and the Canadian Hockey League for making these new Zones possible. Thank you to Happy Soul Project founder Tara McCallan and her incredible family for supporting the new Happy Soul Project Preschool Zone, and sharing the message that Different is Beautiful! And a BIG THANK YOU to all the kids and families in attendance at the grand opening!

John McGivney Children’s Centre provides rehabilitative services to the Windsor community, enriching the lives of children and youth with special needs by helping them reach their full potential.

Windsor-Essex Children’s Aid Society (Windsor, ON)

The Smilezone team was hard at work over the weekend of April 20th-23rd, 2017, transforming four Smilezones at Windsor-Essex Children’s Aid Society, bringing the total number of Smilezones in Ontario up to 128! These customized Zones focus on family- centred play and care throughout the transformations of the facilities, including the youth advisory committee room, music and arts room, group therapy room, and teen room.

Special Zone features include: Fun and engaging themed murals for children and families, warmly- coloured fresh paint and custom door decals in all Zones, wheelchair accessible iPad Stations, new furniture including couches and bean bag chairs, interactive sensory tables, activity cubes, turning tactile wheels for children of all ages, custom Bubble Hockey Game, custom cabinetry and wall features including a photography feature wall and magnetic white board.

As part of the 2017 Mastercard Memorial Cup legacy project, a huge thank you to the Windsor Spitfires Hockey Club and the Canadian Hockey League for making these new Zones possible.

The Windsor-Essex Children’s Aid Society is dedicated to the well-being and safety of every child by advocating for, and partnering with, children, families and communities. This agency has been in existence since 1899 and is dedicated to strengthening the family unit.

Pathstone Mental Health (Thorold, ON)

The Smilezone team was back at it this past April, installing two Smilezones at Pathstone Mental Health in Thorold, ON. The Smilezone team transformed Pathstone’s main areas into positive, bright, and family-oriented Zones, emphasizing diversity while allowing for inclusivity and positive-play!

This Smilezone transformation included many special features, such as: fun and engaging themed murals for children and families including a life size nature-themed painting in the main entrance way, warmly-coloured fresh paint in all Zones, new Smart LED Flat Screen TV in main lobby, Custom banquette seating and soft seating for people of all ages and abilities, custom lockable storage areas, and a wheelchair accessible iPad Station.

Pathstone Mental Health is the primary provider of mental health services for children in the entire Niagara region, strengthening the quality of life for children, youth and families who are dealing with mental health challenges. Work on the new $9-million centre began in late 2014, next to St. Catharines hospital. Pathstone is the only accredited children’s mental health agency in Niagara, serving more than 4,000 children and youths during 31,000 service visits in the past year.

Sound Community Hub (Parry Sound, ON)

The Smilezone team was hard at work over the June 12th weekend, transforming FOUR NEW ZONES at Parry Sound Community Hub in Parry Sound, ON. These new Zones, located in the Hub’s gymnasium, hallway and main waiting area, are now brighter, more engaging, and welcoming to kids and families visiting the Community Hub – bringing smiles to their faces each time they walk through the doors!

This Smilezone transformation included many special features, such as: Bright and happy murals, with a focus on local landmarks, northern nature, inclusivity and diversity through play; Warmly-coloured, fresh paint in all Zones, exclusively provided by Sherwin Williams; New jersey boxes showcasing local sports legends; Soft play matting in the gymnasium; Custom built cubbies for child-friendly storage; Sensory items including swamp stools and tactile turners, and more!

The Sound Community Hub is a ground-breaking initiative serving children and families in the Parry Sound community. The Community Hub brings together provider partners such as the Georgian Bay Native Non-Profit Homes Incorporated, The Meeting House, The Ontario Early Years Centre, One Kids Place Children’s Treatment Centre, and The Parry Sound Non-Profit Housing. This dynamic group of community partners will be working together to improve service delivery for the children, youth and families throughout the region.

Ottawa Children’s Centre Treatment School (Ottawa, ON)

Over the month of July, the Smilezone team transformed 14 NEW ZONES at Ottawa Children’s Treatment School! The classrooms, hallways, and teacher’s work spaces at the school received a full makeover, providing a new environment to support student learning and growth.

This Smilezone transformation included many special features, such as: fresh paint; new flooring; new ceiling tiles and tracking; educational and fun child- friendly murals; custom cabinetry and storage; custom lockers for students; colourful banquette seating; magnetic bulletin boards; revitalized teacher work stations; Jersey Boxes with signed Ottawa 67’s jerseys; specialized sensory equipment… and more!

Ottawa Children’s Treatment Centre (OCTC) is a leader in providing specialized care for those with multiple physical, developmental, and associated behavioural needs, focusing on the Ottawa Region’s children and youth. The OCTC School provides full day educational instruction in both English & French for 30 students with physical disabilities and other associated complex needs from Kindergarten to grade 3.

A very special thank you to the Ottawa 67’s and the Ottawa Sports Entertainment Group for supporting this special Smilezone transformation. The kids are going to be all SMILES when they walk through the door on their first day of school this September!

Holland Bloorview Kids Rehabilitation Hospital (Toronto, ON)

Over the weekend of September 22nd-24th, the Smilezone team transformed 12 NEW SMILEZONES at Holland Bloorview Kids Rehabilitation Hospital! The newly transformed Smilezones at Holland Bloorview include three therapeutic gymnasiums, and nine outpatient clinic rooms.

This Smilezone transformation included many special features, such as: bright, kid-friendly nature murals; fresh paint provided exclusively by Sherwin Williams; updated furniture; custom cabinetry and storage; sensory items; accessible iPad stations; gymnasium sound systems… and much more!

The new Smilezones at Holland Bloorview will be home to some of the 55,000+ outpatient visits that the hospital has each year, and will be available to all of the kids who are living at the hospital during their rehabilitation. The Smilezones create an inviting atmosphere designed to make children feel comfortable and confident during therapy, and will serve to compliment the extraordinary care delivered by the hospital’s dedicated interprofessional teams.

Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest children’s rehabilitation teaching hospital fully affiliated with the University of Toronto. Holland Bloorview Kids Rehabilitation Hospital provides specialized programs and clinical care for children and youth with rehabilitation and complex care needs to enable them to participate in life to the fullest.

Southlake Regional Health Care – Margaret Bahen Hospice (Newmarket, ON)

In September 2017, the Smilezone team transformed the main living area of the brand-new Margaret Bahen Hospice in partnership with Southlake Regional Health Centre in Newmarket, ON!

This Smilezone transformation included many special features, such as: Calming, nature-themed murals; Fresh paint provided by Sherwin Williams; Custom seating and storage units; TV’s and gaming systems; iPad stations… and more!

The Margaret Bahen Hospice for York Region will offer a comfortable, home-like environment for patients who are in the final stages of a terminal illness. The residential hospice will serve about 250 patients and their families from York Region and surrounding areas, each year.

A special thank you to the Gordon & Ruth Gooder Charitable Foundation and BMO Financial Group for supporting this new Smilezone in the Newmarket & York community!

Southlake Regional Health Care offers almost 400 patient beds and accommodates more than 110,000 visits to the Emergency Department, 30,000 in-patient admissions, and 530,000 out-patient visits each year. As a regionally designated site, Southlake is responsible for developing and providing advanced levels of care to the more than 1 million people who reside in York Region, Simcoe County, and in some cases, as far north as Muskoka.

Future Projects

Based on discussions currently ongoing with representatives of other facilities, it is clear that the Smilezone concept has strong appeal. The following centres/facilities have also been identified as potential sites for Smilezone installs:

• Thunder Bay Regional Health Care, Thunder Bay, ON • George Jeffrey Children’s Centre, Thunder Bay, ON • ErinoakKids Centre for Treatment, Mississauga, Oakville & Brampton, ON • Southlake Regional Health Care, Newmarket, ON • Orillia Soldiers Memorial Hospital, Orillia, ON

I Have an Idea for a Zone! Who Can I Contact?

That’s fantastic, we love to hear ideas for potential Smilezones! Please contact us at [email protected] or (905) 951–2978 with your suggestion ☺