Vol 94, No 219 Vol www.cmaa.asn.au 2010 October The Show Goes On ➣ CMAA Tops The Bill On 2010 ACE Awards: P14-15 ➣ Dad’s Courage ➣ F&B Summit Serves Up Inspires Jake’s Networking Feast: P22-23 Ambition: ➣ CMDA Tackles IT Challenges P16-17 For Club Managers: P33 1 CLUB MANAGERS’ ASSOCIATION AUSTRALIA Publisher CMAA OFFICE BEARERS Editor: Peter Sharp Phone: (02) 9643 2300 CMAA FEDERAL EXECUTIVE ADMINISTRATION Mobile: 0410 140 036 President Email: [email protected] WILLIAM CLEGG, ACCM Randwick Labor Club Contributors: Bill Clegg ACCM Henri Lach, Katie Cincotta. Federal President Federal Secretary ALLAN PETER, ACCM Advertising Manager: Judy Rayner Federal Vice President DAVID O’NEIL, ACCM Advertising Bookings: Castle Hill RSL Club (02) 9332 2363 & 9360 6177 Fax (02) 9361 5142 Executive Member DEBORAH FEENING, ACCM Executive Officer [email protected] Terry Condon, CCM Printing and Design: Executive Member Daily Press Group MICHAEL O'SULLIVAN, ACCM Phone: (02) 9558 8419 Milton Ulladulla Bowling Club Correspondence: The Editor, c/- FEDERAL COUNCILLORS Club Managers’ Association Australia Allan Peter ACCM Federal Secretary Division A – City/Eastern Suburbs 67-73 St. Hilliers Road Zone and Manly/Northern Suburbs Auburn NSW 2144 Zone P.O Box 845 Auburn NSW 1835 Mario Machado, ACCM Phone (02) 9643 2300 Chief Executive Officer Assistant Executive Officer Fax (02) 9643 2400 Hornsby RSL Club Ralph Kober, B.Ed. Division B - St George/Cronulla Please address all business Senior Industrial Relations Advocate Sutherland Zone and Inner West Peter Cooper correspondence to the Zone Federal Secretary Ian Todd, ACCM Career Development Administrator The Club Managers’ Association Australia General Manager Narell Harrison is registered as an industrial organisation Kingsgrove RSL Club Training Course Administrators of employees in the terms of the Federal Division C – Nepean Zone Brad Jones, CCM Workplace Relations Act, 1996, and The Estelle McDonald-Birch Club Managers’ Association is a registered Michael Wiezel Trade Union in the terms of the New David O’Neil ACCM Secretary Manager Accounts Officer South Wales Industrial Relations Act 1996. Federal Vice President St Marys RSL Club Priscilla San Luis The CMAA is affiliated with the Australian Receptionist Council of Trade Unions (ACTU) and the Division D – Hunter Zone, Central Carol Quirke CMA is affiliated to the NSW State Branch Coast Zone and Great Lakes Zone Stephen Byfield, ACCM of the ACTU, The Labor Council of NSW. Administration Assistant Chief Executive Officer Evonne Bosnich Registered Office Diggers @ The Entrance 67-73 St. Hilliers Road Administration Assistant Division E – Far North Coast Zone, Tegan Cain Auburn NSW 2144 North West State Zone, Mid State Phone (02) 9643 2300 Zone and Mid North Coast Zone Life Members Fax (02) 9643 2400 Phillip Mallon, ACCM Harry Walker (decd.) P.O.Box 845 Auburn NSW, 1835 General Manager Norm Robinson (decd.) Email - [email protected] Cabarita Beach Sports Club Arthur Justice (decd.) Len Ewart (decd.) Office Hours Division F – Illawarra Shoalhaven Lou O’Neill (decd.) Monday to Friday 9am to 5pm Deborah Feening ACCM Zone and Far South Coast Zone Peter Cameron (decd.) Seven-day telephone answering service in Federal Executive Member David Hiscox Bob Harbutt (decd.) operation. General Manager Keith Nolan (decd.) Dapto Leagues Club Fred Chubb, CCM (decd.) “Club Management in Australia” is published monthly Alan McDougall, MBE (decd.) by the Club Managers’ Association Australia. All Division G – Gold Coast Zone, Brisbane John Milne (decd.) material is copyright and cannot be reproduced Zone, Ipswich Darling Downs Zone, without the explicit permission of the Publisher or Les Evennett Editor. Editorial contributions relating to the club Sunshine Coast Zone, and the Central George Elliot, CCM industry are welcome. Submitted copy should be typed and Northern Queensland Zone Peter Strachan, ACCM and double spaced. We don’t accept any responsibility Steve Condren Hans Sarlemyn, ACCM for keeping and returning unsolicited material. General Manager Jim Henry, OAM, CCM Photographs submitted must be captioned. Those sent without prior arrangement cannot be returned unless Southport Surf Life Saving Club Terry Condon, CCM accompanied by a stamped, self addressed envelope. Lew Cooper Views expressed in this magazine are not necessarily Division H – Victoria Zone, Riverina Barry Stevenson those of the Club Managers’ Association Australia. Murray Zone and the ACT Zone Greg Pickering, ACCM Although we do exercise the utmost caution, we don’t Grant Duffy, ACCM accept responsibility for claims expressed in John Allan, ACCM advertisements appearing in our issues. Secretary Manager Allan Peter, ACCM Subscription rate is $60 a year. Michael O’Sullivan ACCM Numurkah Golf & Bowls Club Wayne Forrest, ACCM ISSN 0045-7205 Federal Executive Member CMAA MEMBERS CONFIDENTIAL SUPPORT & COUNSELLING - 1300 464 262 CLUB MANAGERS’ CAREER DEVELOPMENT CENTRE SPONSOR CAREER DEVELOPMENT SPONSORS October 2010 Magazine Contents PAGE ADVERTISER / Editorial Cover 1 ACE AWARDS 2010 Cover 2 KONAMI P 1 CMAA ADMINISTRATION & IMPRINT P 2 CMDA CAREER DEVELOPMENT SPONSORS P 3 CLUB PLUS SUPERANNUATION P 4 SHUFFLEMASTER AUSTRALASIA PTY LTD P 5 SHUFFLEMASTER AUSTRALASIA PTY LTD P 6 BOTTLECYCLER + OCTOBER EDITION CONTENTS P 7 ARISTOCRAT P 8 PAYNTER DIXON CONSTRUCTIONS + OCTOBER EDITION POINTERS P 9 INDEPENDENT GAMING P 10 EXECUTIVE PERSPECTIVE P 11 CRANE CASHCODE P 12 EXECUTIVE OFFICER'S DESK P 13 JAMES CLIFFORD CONSTRUCTION P 14 MITCHELL BRANDTMAN + ACE AWARDS 2011 P 15 REWARDS CLUB AUSTRALIA + ACE AWARDS 2011 P 16 B SEATED GLOBAL + CMDA - OH&S ONLINE PROGRAM 1 P 17 MERIDIAN CONSTRUCTION + CMDA - OH&S ONLINE PROGRAM 2 P 18 HARLEY RUSSELL DAY + FEDERAL ELECTION 2010 P 19 TIC TECHNOLOGIES + FEDERAL ELECTION 2010 P 20 CMAA 2010 DIARY + SOUTHERN EXPOSURE 1 - VICTORIA PRE-COMMITMENT PAPER P 21 SOUTHERN EXPOSURE 2 - VICTORIA PRE-COMMITMENT PAPER P 22 CMDA - CLUB F&B SUMMIT 2010 - 1 P 23 CMDA - CLUB F&B SUMMIT 2010 - 2 P 24 THOMPSONS LAWYERS + CMAA FOOTY TIPPING COMPETITION P 25 CMAA 2011 NATIONAL BURSARY PROGRAM BROCHURE 1 P 26 CMAA 2011 NATIONAL BURSARY PROGRAM BROCHURE 2 P 27 CMAA 2011 NATIONAL BURSARY PROGRAM BROCHURE 3 P 28 CMAA 2011 NATIONAL BURSARY PROGRAM BROCHURE 4 P 29 CMDA TRAINING CALENDAR – OCTOBER-NOVEMBER P 30 CMAA - SPORTING WHEELCHAIRS LUNCHEON 1 P 31 CMAA - SPORTING WHEELCHAIRS LUNCHEON 2 P 32 CMDA - GAMING ANALYSIS PROGRAM P 33 CMDA – 2010 IT SUMMITT P 34 CMDA – 2010 IT SUMMITT P 35 CMDA – 2010 IT SUMMITT P 36 CMDA - SECRETERY MANAGER COURSE - DECEMBER P 37 ITZ 1 - HUNTER ZONE MEETING P 38 CMDA - DUTY MANAGER DEVELOPMENT COURSE P 39 ITZ 2 - BRISBANE ZONE MEETING P 40 CMAA - ZONE EDUCATION OFFICERS + BOARD OF MANAGEMENT STUDIES P 41 ITZ 3 - ST GEORGE CRONULLA ZONE MEETING P 42 CMAA BURSARY SPONSORS + ITZ 5 - FAR SOUTH COAST ZONE AGM P 43 ITZ 4 - FAR NORTH COAST ZONE MEETING P 44 ITZ 5 - ACT ZONE MEETING P 45 ITZ 6 – INNER WEST ZONE AGM P 46 ITZ 7 – NEPEAN ZONE P 47 ITZ 8 – CITY EASTERN SUBURBS COCTAIL PARTY P 48 RAYNER SALES & MARKETING + 99 ON YORK OPENING P 49 NEIL BAYO RETIREMENT LUNCHEON P 50 NORTHERN EXPOSURE 1 - TOWNSVILLE COWBOYS P 51 SLATER & GORDON + NORTHERN EXPOSURE 2 - TOWNSVILLE COWBOYS P 52 INDUSTRY ISSUES Cover 3 VISIONARY LEADERSHIP - 2010 Cover 4 AINSWORTH GAME TECHNOLOGY INSERTS ROHRIG HOSPITALITY (QLD) PTY LTD FCB GROUP 8 In Your October Edition ➢ Pages 18-19 ➢ Pages 20-21 ➢ Page 24 “This is a good afternoon for me and The 2010 Federal Election unearthed There's only one thing that could a great afternoon for Australia.” The another political crisis that have made COLLEEN INSKIP's NRL words of Tasmanian independent MP encompasses the hospitality industry grand final experience more exciting ANDREW WILKIE on September 2, and clubs in particular with ANDREW - watching her favourite Penrith admitting he took a big gamble by WILKIE delivering a minority Panthers do a lap of honour with the declaring his early support for Labor Government to the Labor Party by premiership trophy. But Colleen is in the power play following the 2010 extracting several key commitments still celebrating her win in the Federal Election. It has also proved from Prime Minister JULIA GILLARD. CMAA's inaugural NRL footy tipping to be a big gamble for the Club The Victorian Government has been competition. The Wangi Workers Club Industry in Australia with Mr Wilkie's working towards its own policy on Assistant Manager topped the online support for Prime Minister JULIA pre-commitment and technology. tipping contest with 123 points. GILLARD and the Australian Labor KATIE CINCOTTA examines the "Most of the time, I just went with Party hinging on two key issues – impact and consequences for my gut feeling about the games,” funding for the Royal Hobart Hospital gamblers and the Club Industry … Colleen said “I didn't follow the and new gambling restrictions on form, the injuries or the changes.” poker machines across Australia ... 10 Executive Perspective with DAVID O'NEIL, ACCM Club Industry again casualty of quest for political power at any cost IT was with some comfort that I read agenda. I'm sure Mr Wilkie prepared a detailed cost benefit correspondence from both the major analysis considering all the ramifications of his parties in the lead-up to the August 21 recommendations. I wonder if he considered the following Federal Election. They were committed to the Club Industry aspects … and the status quo. But, 24 hours is a long time in politics - ➢ There are almost 4,000 registered clubs in Australia, with especially when it comes to a Federal Election and a quest around 25% trading at a loss and a further 30% barely for power at all costs. breaking even A promise, a commitment, a politician's word – in this case ➢ More than 10 million Australian are members of a licensed our Prime Minister’s - suddenly means little, or nothing.