Small Label... Great Achievements UTZ CERTIFIED Good Inside Annual Report 2010 Table of contents Introduction

Sustainability is emerging from the niche position it has been in during 3 Introduction the past few years. This is becoming clear from the increasing demand for 4 Message from the UTZ CERTIFIED Good Inside Team by Han de Groot sustainably-sourced commodities as well as from the increased willingness 6 Field Development to invest in and commit to sustainability by the mainstream market’s biggest 8 Standards and Certification players. This calls for a practical approach: working together with existing 9 Coffee brands as well as roundtables. By working with mainstream companies and global market leaders, which need raw materials on a large scale, 10 Cocoa UTZ CERTIFIED can improve the standard of living of as many farmers as 12 Tea possible at an accelerated pace. This furthermore allows consumers to keep 13 Program Monitoring & Evaluation enjoying the brands they are familiar with and at the same time contribute 16 UTZ Traceability System to a more sustainable world. 16 Good Inside Portal UTZ CERTIFIED is convinced that increasing sustainability should reinforce the 17 Round Table Developments independent position of farmers. This is why farmers are trained on improved 18 Palm Oil agricultural practices and operational management through the strict Code 19 Cotton of Conduct focusing on professional business skills, labor conditions and 19 Other Roundtable Developments environmental management. This improves the quality of their products and 20 Market Development allows them to produce higher volumes at lower costs. This, in turn, enables farmers to negotiate a better price for a better product and to improve their 20 Coffee standard of living. Moreover, farmers who work with UTZ CERTIFIED in the 22 Cocoa global marketplace receive a premium for their crop and they do not have to 24 Tea pay for taking part in the program. Farmers are checked by independent third- 25 Marketing & Communication parties and the UTZ CERTIFIED traceability system accurately follows the 28 Governance changes product from farm to shelf to make sure it was actually grown and harvested in a responsible manner. 30 People behind the Program 32 General Notes on Accountings 33 Comments on the 2010 Financial Statements 34 Financial Accounts 2010 36 Auditors Report Field Standards & Market Development Certification Traceability Development 37 Sponsors

Small Label... Great Achievements Message from the UTZ CERTIFIED Good Inside Team by Han de Groot

Consolidation and growth were role division between the executive and supervisory with our partner Solidaridad. As the program expands, the two overarching challenges bodies and to assure input from those groups that we must also expand the reach of this network and for UTZ CERTIFIED in the past have a stake in the organization. look into innovative ways to reach even larger groups year. They have both been met. of farmers. We seek to collaborate in this area with In terms of growth, the 2010 UTZ CERTIFIED enjoyed obtaining full membership different parties: funders, technical service providers, sales numbers were most spec- of the ISEAL alliance and also several governments extension services and sister sustainability programs. tacular: we witnessed a histor- have acknowledged our Standard as a professional ic growth percentage for our and effective way to ensure sustainable supply. Traceability: after two years of continued investment main product, coffee, as well into a new traceability system, 2011 will be the launching as spectacular figures for the other products which This year, 2010, was the year I was introduced to year of the new Good Inside Portal: an even more were introduced in the market for the first time. The the UTZ CERTIFIED organization and network. I ex- sophisticated and efficient way to track and trace the rapidly growing number of business partners of UTZ perienced this as a great privilege. The team is of a origin and destination of sustainable produce. CERTIFIED shows that sustainable supply chains are remarkable quality: very dedicated, professional and increasingly important to companies that have a re- with a great team-players’ attitude. Competition and co-operation: UTZ CERTIFIED sponsible and serious view on the business-future for values market competition, also for programs like themselves and the planet. More and more farmers Outlook 2011 ours. It generates innovation, efficiency and pro- enjoy working with us and were facilitated to improve The new year will bring a continued growth of par- grams that really fit the needs of farmers that want to their business. We are very proud to connect sus- ticipants in the program. Increasing sales of certified work – and sell – towards more responsible business tainable business practices in consumer markets with products will encourage farmers even more to join practices. At the same time we are part of a broad- those in origin-countries. the program and make their business practice more er movement that works towards a similar goal. The sustainable. Next to this, we will concentrate on a ISEAL community, the global organization that brings A new product has been added to our portfolio: UTZ number of qualitative issues: together credible social and environmental standards, CERTIFIED has teamed up with the Better Cotton is a good platform for this. Initiative (BCI) and is now tracing the first bales of Impact: Farmers, visitors and researchers report sustainably produced cotton. In order to make more positive achievements realized on certified farms. UTZ CERTIFIED cannot reach its goals in isolation. We tea-producers benefit from the program, a specific Scientific research however remains scarce. Together are happy to work together, as a team, as partners, in Rooibos Code of Conduct was developed and has suc- with other sustainability programs and research insti- business relationships and with civil society. Sustain- cessfully been tested in the last months of the year. tutions we will work on systematic measurement of ability needs joint forces now. the results of our work, in order to further improve. We developed a strategy that enables us to transi- tion UTZ CERTIFIED from its early pioneering stage Field Development: We are proud to have a profes- into an organization where continuous innovation sional and dedicated network of representatives and and professionalism are built-in. In legal terms, the consultants that facilitate sustainable business prac- Han de Groot foundation was restructured so as to define a proper tice in origin countries. This network is largely shared Executive Director

4 UTZ CERTIFIED Good Inside Small Label... Great Achievements Annual Report 2010 Field Development

The sectors we are involved in at the farm level - coffee, boost all our activities and partnerships that enable cocoa and tea - show many similarities. They produce farmers to improve and, in particular, to meet UTZ great tasting products enjoyed by consumers worldwide CERTIFIED requirements. every day. They employ many people along the entire value chain. And they are based on agriculture in It is clear that the challenge to maintain and scale up developing countries. responsible farming practices is too large for any or- ganization alone. At UTZ CERTIFIED, we believe that In many producing regions, farming is fate rather than everyone should work according to their strengths choice. Investments in better farming are generally and that focus and collaboration are conditions for low, leading to over-aged plantations, low yields, en- scaling up. By putting more focus in this area, UTZ vironmental degradation and poor labor conditions. CERTIFIED aims to be the partner of choice. Young people are drawn to overcrowded cities in search of a better life. And often they are disappointed. UTZ CERTIFIED has a strong field partnership with Solidaridad, an international network organization. Farming needs to become a respected profession Both partners have the ambition to stay at the fore- again, so that young people will strive to take over front of creating sustainable agricultural supply their parents’ farms and be the foundation of a vibrant chains and are committed to continuous learning rural society. Farmers need to become competitive and innovation to reach that goal. Concrete activi- business people and equal partners in their respective ties under the partnership include training of train- supply chains. There are many hurdles to overcome: ers, development of training materials, monitoring financial, organizational, political and cultural. of implementation work, and impact assessment, among others. This is the challenge that UTZ CERTIFIED is committed to. We hereby also salute and thank the many other In 2010, UTZ CERTIFIED decided to restructure its parties who are working on the implementation of organization. Starting in 2011, a new Field Devel- UTZ CERTIFIED requirements, whether in close col- opment department will be created to combine and laboration or more at a distance.

6 UTZ CERTIFIED Good Inside Small Label... Great Achievements Annual Report 2010 Coffee

The coffee program held an East Africa stakeholder Coffee waste in Central America” is a very concrete workshop in Rwanda, two code workshops in Mexico three year project that will take place in Nicaragua, and an Internal Control System workshop in Vietnam. Honduras and Guatemala. The majority of this pro- ject’s funding comes from Agentschap NL, an agency By the end of 2010, 162.640 coffee producers, of which of the Dutch government. The long-term goal of this 162.164 organized in groups and therefore mostly project is to contribute towards sustainable energy Standards and Certification smallholders, are certified and farming in accordance use in the coffee sector. To achieve this, the project with the UTZ CERTIFIED Code of Conduct for Coffee. partners will optimize technology and equipment A main focus of 2010’s Standards and Certification (S&C) work The total annual production was 394.003 metric tons design so that the technology becomes available was to deliver S&C tools to support partners in implementing new of coffee, from 365.010 in 2009. to large numbers of coffee processors. This will not continuous improvement codes launched in 2009. This included only reduce the amount of Greenhouse Gas (GHG) traditional approaches like the release of a new certification UTZ CERTIFIED is looking into how certified produc- emissions, it also creates a new source of energy for protocol and the development of implementation guides but tion can help to address climate change. “Energy from farmers, reducing their dependency on fossil fuels. also new web-based approaches. The UTZ CERTIFIED training- center website (www.utzcertified-trainingcenter.com) was launched, helping stakeholders to find the right code documents and Production of 2003 / 2004 / 2005 / 2006 / 2007 / 2008 / 2009 / 2010 / Growth training tools. The launch of e-learning courses for certification UTZ CERTIFIED Coffee 2004 2005 2006 2007 2008 2009 2010 2011 over bodies was also highly appreciated; the 3-month course was held 2010 for coffee auditors in Spanish and English and for Cocoa auditors Volume of green 40.400 53.600 108.500 185.500 218.358 308.464 365.972 394.003 7,66% in Spanish and French. The response was so positive that these coffee certified (tons) courses will be repeated in 2011. The Standards & Certification Volume of green coffee workshops in production countries were also well attended. 63.333 893.333 1.808.333 3.091.667 3.639.300 5.141.059 6.083.496 6.566.713 7,94% certified (60 kilo bags)

Number of new certificate holders - 28 69 115 62 35 59 56

Weighted average premium paid ($cents/lb) - 2,7 4,4 4,4 4,7 4,45 4,97 4,91

Number of producing countries 10 14 16 18 18 19 21 21

8 UTZ CERTIFIED Good Inside Small Label... Great Achievements Annual Report 2010 Cocoa

Per the end of 2010, over forty thousand smallholders are certified and For the cocoa program, UTZ CERTIFIED organized stakeholder workshops in farming in accordance with the UTZ CERTIFIED Code of Conduct for Cocoa. Ghana and Côte d’Ivoire in partnership with Solidaridad. To ensure appropriate Their farms, varying from dedicated cocoa farms in West Africa to extensively interpretation of the global Code of Conduct, both were very well-attended, managed diversified farms in Tanzania, produced over seventy thousand with over 100 representatives from different stakeholder groups, including metric tons of sustainable cocoa, a vast increase from the 5,400 in 2009. producer representatives, companies, NGOs, implementation agencies and government. In Ghana, this resulted in a local annex to the Code of Conduct. Certified Certified Certified Number of In addition, a revised set of Chain of Custody requirements was released Country volume producers estates certificates and standards and certification workshops were held in Ecuador, Indonesia and Mexico. Côte d’Ivore 43.985 20.583 - 24 Ghana 13.170 4.193 - 2 While thirty-nine producer groups are certified at the end of 2010, at least eighty more are working towards first-year certification. Almost all major Dominican Republic 9.896 2.320 - 3 international trading and processing groups in the cocoa sector, such as Tanzania 1.500 11.729 - 1 Cargill, Ecom, Barry Callebaut and Armajaro, are working to increase the availability of UTZ CERTIFIED cocoa. Peru 833 437 - 3 Vietnam 533 606 - 4 UTZ CERTIFIED is actively involved in the project Certification Capacity Enhancement (referred to as CCE), led by German development agency GIZ. Ecuador 200 2 1 This project involves prominent industry players and NGOs and is aimed to Papua New Guinea 112 164 - 1 develop common training material and capacity for farmers in West Africa to TOTAL 70.228 40.032 2 39 get certified against one or more of the three major voluntary certification standards in cocoa.

10 UTZ CERTIFIED Good Inside Small Label... Great Achievements Annual Report 2010 Tea

In 2010 the UTZ CERTIFIED tea program built on the foundations laid down in 2009. The first tea gardens to join the UTZ tea program, certified in Malawi and Indonesia in 2009, were re-certified in 2010. In 2010 field assessments, training workshops and pilot projects took place in tea producing countries such as Kenya, South Africa, Sri Lanka, Vietnam and Argentina. The tea pro- gram also expanded to China, India, Mozambique and Zimbabwe, where field assessments were carried out at tea estates which are expected to join the Program Monitoring program in 2011. At least ten tea gardens, including green tea from Kenya and Evaluation and Argentina, will also become UTZ CERTIFIED during the first half of 2011. Voluntary standards and certification programs are receiving increasing attention from produ- Producton of Certified Certified Producton of Certified volume Certified Area Smallholders cers, NGOs, industry and governments. A key UTZ CERTIFIED Tea Metric Tons Hectares UTZ CERTIFIED volume Area Smallholders Rooibos Metric Tons Hectares issue for all concerned is the impact voluntary Malawi 10.944 3.928 244 South Africa 135 650 - standards have in producing countries. In Indonesia 5.493 3.188 454 2010, UTZ CERTIFIED continued to invest time and resources in monitoring and evaluating its India 843 276 426 programs by drafting an overall M&E plan and TOTAL 17.280 7.392 1.124 publishing a report with case studies in major coffee production origins. UTZ CERTIFIED is “I was negative in the beginning with regards also working closely with the Committee on Throughout 2010 two Chain of Custody certifications for tea blending and to all the admin that needed to be done Sustainability Assessment (COSA), and has packing companies were achieved and another six are underway. New to become UTZ CERTIFIED, but the more commissioned long-term impact studies in tea members were registered in countries like the Netherlands, Germany, I worked with it, the more I realized how Vietnam (for coffee) and Ivory Coast and Ghana Switzerland, Hungary, UK, USA, Argentina, Kenya, South Africa, Mozambique, important it is and that it is in fact the only (for cocoa, together with Solidaridad). While the India, Sri Lanka and Japan. way to ensure the sustainability of Rooibos data collection is still on-going in Vietnam, we farming. We as farmers have a responsibility received first baseline results from the COSA The tea program broadened its scope by developing a Code of Conduct for towards our workers to ensure that they are studies in Ghana and Ivory Coast. Also, a study Rooibos production, including the specific social and biodiversity aspects socially uplifted and that they work in an done by LEI (University of Wageningen) on the relevant for Rooibos, a crop that is solely produced in South Africa. An in-depth environment which is safe and hygienic. In tea certification program in Kenya and Malawi analysis with experts and an exhaustive participatory process with South African the same way we also have a responsibility was able to present its first baseline results. and international stakeholders took place, including stakeholder workshops and towards nature and the environment to two rounds of public consultations. Just like the Codes for Tea Certification, the utilize and manage it correctly. To be an Rooibos Code has been split in a Code for Production and a Code for Processing. UTZ CERTIFIED producer also gives me an advantage in the market”. The first UTZ CERTIFIED rooibos producer in South Africa achieved certification Willie Nel, owner of Ysterfontein Boerdery by December 2010. Four others will follow in early 2011 along with two chain South Africa of custody processing companies exporting certified rooibos by the end of the harvest (March – April 2011).

12 UTZ CERTIFIED Good Inside Small Label... Great Achievements Annual Report 2010 Economic impacts Social impacts Environmental impacts

“UTZ CERTIFIED has meant a significant step “The paperwork has increased, but with that “We know that unless a child is above the age “Through trainings we know how to manage forward in our efforts to address the issues of the administration has improved. We now have of 18, there are some types of work they should our gardens of coffee, because we know how better returns for the grower community, while documented information from all the fields and not be doing. Hazardous work should be done to stamp the coffee plants. We know how to bringing out a product that suits the present we can build records. The workers are better only by people above the age of 18. School is manure. That manure we make ourselves from and future needs of our business environment” trained and the communication with the work- the place for a child” our legumes which we plant in the gardens. My S.R. Hussain, Quality Systems Manager ers has improved. Being certified means selling Abenaa Achiaa children are interested in farming, because since Amalgamated Bean Coffee Trading Com- products that are produced according to best Cocoa Producer Ghana I started farming they see what comes out” pany Limited (ABCTCL), India practices and that are traceable, with workers Monica Natooli that are informed and trained” “The response from the workers is positive. Even Coffee Producer, Uganda “Being an UTZ CERTIFIED buyer has improved Francois du Plessis though this is a new system, we train them and the communication between us and our UTZ Aggenbagskraal Boerdery they are aware of the benefits they will get. Their “Since coffee is mostly planted in environments CERTIFIED producers. It has also enabled us South Africa health protection and safety, for example, which on mountains close to water sources, the mini- to ensure a traceability of our product from has high priority for them” mization of erosion, the protection of the ex- the farmer to the tea bag. We can now also “When I became aware of the possibility to Domi Wermasubun isting biodiversity, everything related to the ask for a premium which we can pay back become certified, the farm had cash flow Local Partner BWI, Indonesia preservation of the environment, is strictly the to our producers to be used to improve the problems due to low productivity. I saw it as heart of our environmental points of criteria” working conditions of their workers” a good opportunity to start a process of im- “The children attend school regularly. They Eduardo S. Sampaio Johan Brand provement on the farm. Thanks to the docu- have all facilities: teachers, good playing fields Field Representative, Brazil Technical Manager Rooibos Ltd mentation required for certification, we now where they exercise and do sports and many South Africa have historic records that allow us to take more things. The children enjoy coming to On the use of shade trees: better decisions and evaluate the economic school every day and the parents don’t make “They actually protect the cocoa from direct performance of the farm” their children work” sunshine. And according to research, cocoa Silvio Ríos Mr. Enoch Mensah farms which do not have a lot of trees on Anserma Coffee Growers Cooperative Cocoa Producer Ghana them, will only live up to 20 -25 years, and Colombia will not be of economic importance at all” Kingsley Appiah Cocoa Producer, Ghana Roundtable Developments Delivery of Traceability services UTZ Traceability System The Good Inside Portal to other programs The current traceability system is being replaced by an extended and improved platform called the Good Many other programs have contacted UTZ CERTIFIED Sustainable agriculture Inside Portal to serve UTZ CERTIFIED’s growth plans and expressed their wish to use the UTZ traceability and transparent trade and new commodities. This new platform includes a system and utilize the many years of experience in traceability system, customer relation management the areas of certification, labeling and traceability. The By enabling online real-time traceability of products application, portals for members and certification Good Inside Portal has been developed in such a way back to their origin, UTZ CERTIFIED works on creating bodies, certification bodies management system, an that it is a product that can be used by other programs. an open and transparent marketplace for agricultural advanced reporting and business intelligence system. products in a globalized world. The UTZ CERTIFIED traceability system charges the The development of this extensive project started in roundtable initiatives for the use of the system; the Traceability is no longer only used for product health October 2009 and throughout 2010 the UTZ CERTI- payment is based either on the amount of transactions, and safety concerns such as tracing a bad shipment FIED Traceability team worked diligently to get the the amount of users, or the volume that goes through of lettuce or recalling a toy; issues such as climate Good Inside Portal ready for its first release, expect- the system. UTZ CERTIFIED currently already offers change and the increasing importance of Corporate ed in Q2 of 2011. The first commodity to be migrated traceability services to the Roundtable on Sustainable Social Responsibility have become drivers for supply and launched is cocoa, after which coffee, tea, cotton Palm Oil (RSPO) and Better Cotton Initiative (BCI). chain traceability. and palm oil will follow.

UTZ CERTIFIED offers traceability through a web- The Good Inside Portal will support five types of based track-and-trace system together with Chain of traceability programs: Identity Preserved (IP), Mixed Custody requirements. Where the UTZ traceability IP, Segregation, Mass Balance and Credits. The Good Roundtable initiatives bring together stake- system traces certified products throughout the supply Inside Portal furthermore introduces the option of holders which are either active in or affected chain, the Chain of Custody requirements regulate the creating a marketplace for all UTZ CERTIFIED products by certain supply chains. Over the last couple mixing of certified and non-certified products at every as well as a place for trading certificates. of years we have seen an increasing number stage of the supply chain. Together, the system and of these voluntary initiatives arise: RSPO for Chain of Custody requirements bring transparency. The introduction of the Good Inside Portal is a major palm oil, RTRS for soy, RSB for biofuels etc. In They offer our clients the credibility and assurance effort. It requires training, manuals, translations, these multi-year, multi-stakeholder processes their customers and end-consumers are looking for migration etc. A special project team manages this companies and social and environmental non- to ensure conditions are improving and that products project within UTZ CERTIFIED. governmental organizations (NGO’s), some- they are receiving are indeed sustainably-produced. times with governments, jointly work towards improved sustainable practices in the produc- tion and the trade of products.

16 UTZ CERTIFIED Good Inside Small Label... Great Achievements Annual Report 2010 Palm Oil traced by UTZ CERTIFIED Better Cotton for the RSPO traced by UTZ CERTIFIED

In the summer of 2010, UTZ CERTIFIED was con- “The Better Cotton Initiative tracted as a partner by the Better Cotton Initiative (BCI) exists in order to re- Palm oil is a widely used vegetable oil which (BCI) to develop and implement a traceability system spond to the current impacts is used in many different consumer products. for sustainably-produced cotton. A basic system was of cotton production world- The production has been criticized heavily launched one month later and the first bales of Better wide. BCI aims to promote for its impact on the environment and on Cotton were traced shortly after. Since then, BCI and measurable improvements in the key en- people. The Roundtable on Sustainable Palm Oil (RSPO) was officially UTZ CERTIFIED have continued to investigate how to vironmental and social impacts of cotton founded by WWF and Unilever in 2004. Many stakeholders related to fine-tune and expand this system over time in order cultivation worldwide to make it more eco- the palm oil supply chain have joined since. By the end of 2010, over to offer more benefits for the cotton supply chain to nomically, environmentally, and socially 400 organizations, including many big multinationals, as well as NGO’s start producing, sourcing and selling Better Cotton. sustainable. Since 2005, the BCI has been such as Oxfam and Conservation International were members. More working with organizations from across information on RSPO can be found at: www.rspo.org or www.rspo.eu. the cotton supply chain and interested stakeholders to facilitate a solution for the mainstream cotton sector. The BCI’s phi- losophy is to develop a market for a new In November 2007, UTZ CERTIFIED became the endorsed partner of the RSPO, Other Roundtable Developments mainstream commodity: ‘Better Cotton’ which contracted UTZ to develop, implement and manage the traceability and thereby transform the cotton com- system for RSPO-certified palm oil. This advanced traceability system for palm Traceability solutions for external modity to bring long-term benefits for the oil was launched December 2008 and has since enabled market actors to cred- sustainability programs environment, farmers and other people ibly trade certified Mass Balance and Segregated palm oil. As was mentioned earlier, UTZ CERTIFIED will launch dependent on cotton for their livelihood.” its Traceability Solution for external organizations in (www.bettercotton.org) In 2010, UTZ CERTIFIED further expanded its success in tracing palm oil as 2011. This will enable UTZ to service external clients a partner of the RSPO. To further stimulate market uptake, a new option for even better. UTZ CERTIFIED will support these pro- Mass Balance was introduced during RSPO’s eighth annual Roundtable (RT8) grams or roundtables to reach their goals more held in Jakarta in November 2010. The different models together provide effectively and efficiently. Together with them we “We teamed up with UTZ CERTIFIED in 2010 trading opportunities to serve palm oil producing and trading companies will deliver on our mission: making global agricultural and have found their expertise and expe- globally, from plantations to end markets. supply chains more sustainable. rience a very valuable addition to our pro- gram for Better Cotton.” UTZ CERTIFIED traced over 430,000 metric tons of RSPO-certified Palm Oil It is encouraging to notice the increased interest for Lise Melvin in 2010. The volume traced more than quadrupled in comparison to 2009 traceability by new and established sustainability ini- Executive Director, Better Cotton Initiative when 100,000 metric tons were traced. This is perfectly in line with UTZ tiatives, like roundtables and we look forward to fur- CERTIFIED’s mainstream ambition for all commodities it works on. ther collaboration with them.

18 UTZ CERTIFIED Good Inside Small Label... Great Achievements Annual Report 2010 1% 1% Market Development 2% 4% Coffee 3% 4% The demand for certified coffees was at a record high in 2010: we had a 49% increase up to 122.000 metric 5% tons (over 2 million bags!) compared to 82.000 in 42% 2009. This shows the importance of sustainability for those companies and retailers who value and show 5% responsibility to their consumers. The “second step followers” are starting to make a move. Commitments were made in 2010 showing that companies are taking the consumer on the journey with them, realizing the consumer does not expect everything overnight, but 13% A new trend we observe is that an increasing that the best foot is being put forward. number of smaller roasters are joining the UTZ CERTIFIED program across Europe. The big sales increase also has to do with the fact This is the result of an increased demand that UTZ CERTIFED producers can offer coffees by both the retail and the Out of Home from 21 different origins and that, due to the strong market for sustainably produced coffee. representation and commitment of the international 20% At the same time more and more roasters and local trade, our buyers can make use of well-known become aware of the importance, their supply chains. The vast offer of different qualities corporate social responsibility, to source enables retailers and brands to switch full assortments Brazil India more certified coffee as a percentage of to UTZ CERTIFIED and thus to bring sustainability out Vietnam Costa Rica their total volume. of the niche corner. They can show their consumers Honduras Nicaragua Colombia Indonesia that they are sustainable in full assortments and not Peru Other only in a low percentage of it. Guatemala In the past five years Sara Lee has become the world’s largest buyer of UTZ CERTI- In the Netherlands and Switzerland our market share FIED Good Inside coffee thanks to cumu- of the total coffee consumption is 40%. In Norway it Sales 2009 - 2010 lative purchases of more than 110 million is 23%. These figures prove that the UTZ approach kilos of the commodity. The company com- works for the mainstream market, with thanks going 120.000 mitted to more than triple that amount in to responsible and important partners like Sara Lee, 100.000 the next five years and purchase at least ACC/Ahold, Migros and Kaffehuset Friele. 350 million kilos across all its markets and 80.000 product segments. Premiums for UTZ CERTIFIED coffees have been 60.000 quite stable. Weighted average Arabica premium was 40.000 US$ 5.69 c/lb and Robusta premium was US$ 2.13 c/ 20.000 lb. A total amount of US 13,152,826 has been paid 0 directly to certificate holders. 2006 2007 2008 2009 2010

20 UTZ CERTIFIED Good Inside Small Label... Great Achievements Annual Report 2010 Cocoa

2010 was the first year that UTZ CERTIFIED cocoa finger KitKat with UTZ CERTIFIED label. In Denmark, products came on the market. Consumers in the the well-known Cocio chocolate milk now also bears Netherlands, Australia and New Zealand were the the UTZ label. first in the world to taste UTZ CERTIFIED choco- late. In the Netherlands, it started with Easter eggs Various companies or brands made commitments to- manufactured by Baronie - De Heer, but increased wards buying 100% sustainable cocoa sector within quickly later in the year with household brand Konin- the next few years (see table below). This, togeth- klijke De Ruijter and the Friesche Vlag custards using er with Mars’ standing commitment to buy at least UTZ CERTIFIED cocoa. Two thirds of Dutch super- 100,000 metric tons of UTZ CERTIFIED cocoa by markets were selling UTZ-labeled chocolate letters 2020 and the on-going purchases by all the members (an important part of Dutch St.Nicolas celebrations) of the program, presents a joint challenge to change and a number of them starting with Albert Heijn are farming practices at a large scale over the coming switching their private label assortment as well. In years and support thousands of cocoa farmers to Australia founding partner Nestlé launched the four- become sustainable entrepreneurs.

Commitments to 100% UTZ CERTIFIED cocoa in 2010

Company Brand Country Target year for 100%

Ahold Albert Heijn Netherlands 2015* Arla All Denmark 2013

Friesland Campina Chocomel Netherlands 2014 Friesland Campina Cécémel Belgium 2014 Heinz Benelux Koninklijke de Ruijter Netherlands 2015 We had the pleasure to welcome four prominent organizations to our Cocoa Steering Group, from Cocoa Abrabopa Association in Ghana to Nidar All Norway 2015 intermediaries Armajaro Trading and Euromar/Transmar and the end-buyer FrieslandCampina. In addition, the international confectionery group August * Albert Heijn also sells a limited range of Fairtrade and organic chocolate products. Storck joined the program in December as an Early Mover member1. A large number of very diverse companies joined the program as regular members in 2010, from the likes of Fazer Confectionery and Archer Daniel Midlands “At Mars sustainabilty is at the heart of how we run our factories, design our processes and support our (ADM) to small bonbon producers. supply chains. We are committed to 100% sustainable cocoa by 2020. In order to achieve this we are founding partner of the UTZ CERTIFIED Cocoa Program. Both Mars and UTZ CERTIFIED strive to contribute to a better future for cocoa workers and their families. Certification can make a difference because farmers

receive the training and support they need to improve their productivity and thus improve the economic 1 The Steering Group further comprises of Ahold, Barry Callebaut, Cargill, Ecom, Heinz, Mars, and social well-being of their families and communities” Nestlé, Dutch Sustainable Trade Initiative, Solidaridad, Oxfam Novib, WWF International. Other Anita Boekholt. Corporate Affairs Manager NL, Mars Early Mover members are Chocolat Frey and Ludwig Schokolade.

22 UTZ CERTIFIED Good Inside Small Label... Great Achievements Annual Report 2010 Tea Marketing and Communications

UTZ CERTIFIED tea made it to retailers’ shelves and out of home markets in June 2010 In 2010 UTZ CERTIFIED worked towards creating with Sara Lee’s worldwide well-known Pickwick brand, leader in the Dutch market with stronger and expanded market relations. In pre- more than 60% market share. In 2009 producers were supported through the Douwe vious years, UTZ CERTIFIED mainly focused on Egberts Foundation to achieve their certification and make certified supply available. communications towards the business-to-business As supply increases more volume of UTZ CERTIFIED tea is being purchased by Sara market. However, we recognize the need for base- The 11th November was National Sustainability Lee to supply the whole European market, which affirms Sara Lee’s long-term goal to level consumer awareness for the label too. The goal Day in the Netherlands. We took the opportunity use only certified coffee and tea in all products worldwide. for 2010 was therefore to expand the UTZ CERTIFIED to raise consumer awareness of the UTZ CER- communication strategy to reach consumer markets TIFIED label and its partners by organizing an With the building up of certified sustainable supply of black and green tea worldwide and in order to bridge the gap between B2B and B2C and event at Utrecht Central Station in cooperation rooibos in South Africa more brands have joined the tea program and are expected to raise awareness for the UTZ CERTIFIED program with multiple partners. Consumers passing by start purchasing UTZ CERTIFIED tea for their blends in 2011. The focus of the market and its partners. Because we believe strongly in had the opportunity to taste coffee from all over strategy for 2011 will remain in countries where certified sustainable products are the strength of brands, consumer communication is the world and had a chance to win one year of increasingly consumed every year, like Europe and North America. Being the biggest always carried out in function of our partners. UTZ CERTIFIED coffee. tea-consuming countries in Asia, India and China will be at the heart of the tea program domestic-market strategy development, followed by Vietnam, Indonesia and Sri Lanka.

The newsletters ‘Good Inside News’ and ‘Market- eers Newsletter’, set up to inform our partners and stakeholders about news and results, are ‘We are proud to be the first company sent out on a monthly basis. to bring fully UTZ CERTIFIED tea to the out of home market’ says Gijs Weterings, To be transparent and open for feedback from all president of Douwe Egberts Coffee Sys- levels we created a Facebook & Twitter account. tems, the company responsible for Pick- wick in the out of home segment. ‘Going In order to raise awareness for the impact of for 100% certification of our most popular the program, nine journalists joined us on a field out-of-home tea blend is the result of sev- trip to Vietnam which led to various international eral years of working on sustainability. As publications. market leader for tea, the launch of this UTZ CERTIFIED English tea blend is a big UTZ CERTIFIED finalized a guideline for partners step forward in our ability to offer sustain- regarding communications and labeling in the able products’, says Weterings. Marketing & Communications Toolkit. This booklet contains examples and explanation of the program with key messages, elevator pitch, presentations and more.

24 UTZ CERTIFIED Good Inside Small Label... Great Achievements Annual Report 2010 USA: United Kingdom: Spain: Switzerland: Norway: China: Dunn Brothers commits to Good Inside/UTZ Taylors & Harrogate launched the UTZ Café Novell launched a new line of single serve 40 % of coffee consumed Market share of UTZ CERTIFIED coffee is 23% National Working Group for sustainable tea CERTIFIED in all 90 in-store roasters. CERTIFIED Hot Lava Java coffee in retail. UTZ CERTIFIED coffees. in Switzerland is UTZ CERTIFIED. Market leader Kaffehuset Friele initiated: stepping stone for UTZ CERTIFIED Hannaford Bros, a division of Delhaize America, After success in the Netherlands and Spain the Cafés Criollo now also sells UTZ CERTIFIED Migros completed the full switch of their base has already achieved 60% of their Tea Code of Conduct acknowledgement. joins Good Inside/UTZ CERTIFIED as a retail Bazar coffees (100% UTZ CERTIFIED) are coffee in Spain. assortment to UTZ CERTIFIED by the sourcing as UTZ CERTIFIED. member and begins blending sustainable available in several pubs of Scottish & end of 2010. origins in their retail brand. Newcastle Pub Company. Sri Lanka: Netherlands: Japan: Paramount Coffee Roasters joins Good Pilot projects initiated with tea smallholders Kenya: Inside/UTZ CERTIFIED after a learning France: Pickwick English Blend Tea for Out of Home is Several new UTZ coffee products were groups to be UTZ CERTIFIED in 2011. journey in Honduras. Sara Lee launched L’Or capsules in the French 100% UTZ CERTIFIED. UTZ Tea Program rolled out in nine tea estates launched during 2010, including first plastic retail market which are 100% UTZ CERTIFIED. Members of the Royal Dutch Coffee and Tea for certification of black and green tea cup RTD (=ready to drink) chilled drink. You can now also buy UTZ coffee at several Association (KNVKT) have signed a declaration production including large smallholder groups. Total of 13 roasting factories (7 companies) Vietnam: Nicaragua: Shell gas stations along the highways. This of intent to reach a market share of 75% Golden Crown Foods, first Chain of Custody are Chain of Custody certified. sustainably produced coffee in the Dutch coffee In order to raise awareness for the impact of In March 2010, UTZ CERTIFIED kicked off the coffee is supplied by Selecta. certified Kenyan tea packer. Skynet Asia Airlines started serving 100% UTZ sector by 2015. the program, nine journalists joined us on a “Energy from Coffee waste in Central America” Gender study presented in Tea Gender CERTIFIED coffee in all of their 48/day flights. Selecta started the roll-out of UTZ coffee in all field trip to Vietnam which led to various project in Nicaragua. In 2011 the project will Argentina: Workshop to local stakeholders and partners. Shell gas stations in the Netherlands. international publications. expand to Honduras and Guatemala. Project with smallholder group under El Vasco Indonesia: Cocoa and tea producers working on UTZ Group for green tea certification. Ghana: certification. Malawi: UTZ CERTIFIED trained the Cocoa Dominican Republic: Rwanda: Cocoa code interpretation created with broad Sustainability Partnership. Workshop on 2nd year of UTZ certification stakeholder participation. Tea smallholder group Koperasi Putera Mekar Ivory Coast: First UTZ CERTIFIED cocoa sold In November 2010, UTZ organized its first experiences provided input for the local Joint curriculum development with other under Dayeuhmanggung Estates joined the tea from Latin America. introductory to UTZ workshop in Rwanda. guidance documents. certification programs. program and achieved UTZ Certification. Strong growth in certified producers. Governance changes

UTZ CERTIFIED’s processes and procedures have been based on a multi- stakeholder approach from the beginning. In 2010 UTZ CERTIFIED formalized this multi-stakeholder character into its governance structure in line with ISEAL requirements. At the same time, UTZ CERTIFIED adopted the board of trustees’ governance model with a Supervisory Board (in Dutch: Raad Supervisory Board van Toezicht). From its inception until December 9th 2010, the Board was a formal board with managerial responsibilities (in Dutch: Bestuur). As UTZ Multi-stakeholder body CERTIFIED matured to the current organizational level, the Board mandated most of its tasks and responsibilities to the managing directors. Thus, the Appoints Confirms

change of model was a logical step in the development of UTZ CERTIFIED. Appoints

What used to be the Board now has become a Supervisory Board, which should at a minimum, have members drawn from the following groups: Advises

production, the supply chain (including brands, processors, trade, retailers), Advises

civil society/non-governmental organization and representative trade unions. Reports to The Supervisory Board meets a minimum of three times a year, oversees Advisory Role the Directorate and, for a number of important matters, the Supervisory Proposes Reports to Standards Board’s approval is required before the Directorate can pass resolutions. The Coffee Advisory Committee Committee UTZ Directorate Directorate is formed by the Executive Director and Commercial Director and Advises Proposes Multi-stakeholder is responsible for day-to-day affairs. Cocoa Advisory Executive Director body (defined Committee Commercial Director composition) We are furthermore in the process of setting up a Standards Committee and Approves content three Product Advisory Committees: for Coffee, Cocoa and Tea. The task of Tea Advisory of UTZ codes Committee the Standards Committee is to adopt, on the basis of information and data Appoints provided by the stakeholders, new Codes of Conduct as well as revise existing codes. The composition of the Standards Committee consists of representatives of producers or other supply chain actors, NGO’s or other experts in the field

of specific, sustainable subjects (e.g. employees’ rights, women’s rights, good Reports to agricultural practice, and biodiversity), experts in the field of certification and sustainability and the UTZ Standards & Certification Manager (non-voting member) representing the category of employees of UTZ CERTIFIED. UTZ Staff

The Product Advisory Committees (PACs) support and advise both the Supervisory Board and UTZ CERTIFIED’s staff on the development, implementation and revision of product specific programs. Members of the PACs possess knowledge of the production, trade, retail, and/or development of a brand. We will finalize the setting up of these committees in 2011.

28 UTZ CERTIFIED Good Inside Small Label... Great Achievements Annual Report 2010 As per 31 Name Title Based in People behind the program December 2010

Directorate Han de Groot* Executive Director Amsterdam Supervisory Board Juliette Caulkins* Commercial Director Amsterdam Remco Bitterling/ Finance Manager Amsterdam Board Members, as per December 9th 2010 Carlos Brando Finance & Paula Frankema Supervisory Board Members: Board Member from 04/09/2008 Administration Brigitte Bonekamp Office Manager Amsterdam Director of P&A International Marketing, Frida Etchi Finance Administration Coord. Amsterdam Nico Roozen a consulting, marketing and trading company Henry Ochiobi Finance Officer Amsterdam Board member from 01/09/2007 in the field of agribusiness, Brazil Daan de Vries* Field Support & Cocoa Manager Amsterdam Field Support President from 01/09/2007 until 31/12/2010 Albertine de Lange Cocoa Field Coordinator Amsterdam Director of Solidaridad Adriana Mejía Cuartas Britta Wyss – Bisang* S & C Manager Amsterdam Founder of Max Havelaar, AgroFair, Fair & Co Board Member from 04/09/2008 Tessa Laan S & C Coordinator Amsterdam Director for Europe at the Standards & Vera Espindola- Rafael S & C Coordinator Amsterdam Richard Holland Colombian Coffee Growers Federation Certification Angela Tejada S & C Coordinator Amsterdam Board Member from 10/10/2007 David Short S & C Coordinator Amsterdam President as of 01/01/2011 Jim Fisher Aleyda Carrillo -Bustamante S & C Assistant Amsterdam Chief Conservation Officer, WWF Netherlands Board Member from 22/06/2010 Wiard Gorter* Interim Traceability Manager Amsterdam Chair, WWF Market Transformation Initiative Managing Principal of Triumph Revenue Advisors, Daphne Hameeteman Traceability Coordinator Amsterdam a marketing consulting firm focused on building Isabel Aguilar Trace. Support Coordinator Amsterdam Kweku Blay Trace. Support Coordinator Amsterdam Herman Mulder revenues and a special expertise in retail coffee Traceability Board Member from 10/10/2007 marketing including development of a premium Laura Horvath Trace. Support Coordinator Amsterdam Áine Ní Riain Project Assistant Amsterdam Treasurer from 04/09/2008 coffee house concept for Melitta, USA. Zula Waaijer Ford Project Assistant Amsterdam Former Senior Executive Vice-President Elisa Trepp Project Assistant Amsterdam Head Group Management Nalin Miglani Coordinator Sustainable Development Board Member from 10/12/2010 Imke van Gasselt/ Tea Program Manager Amsterdam Chief HR / Communication Officer at Tata Beverage Group Maya Sermeño of ABN AMRO Bank Paul Zuiderbeek Sales Account Manager Europe Amsterdam Sales Anita Aerni Sales Account Manager Europe Switzerland Miyuki Ortiz Sales Account Manager Japan Japan Graham Mitchell General Man. North America USA Sustainability in the way we work Alfonso Plazas Sales Ac. Man. North America USA Monique v. Wijnbergen*/ MarCom Manager Amsterdam UTZ CERTIFIED flew thousands of miles across the world to meet with UTZ CERTIFIED members, Katrijn Meijlink* Sarah Browne MarCom Lead Amsterdam supporters and partners and to attend conferences and other business gatherings. While these flights are Marketing & Elena Mihaylova MarCom Amsterdam necessary for our work, they do have a negative impact on the environment. For all flights booked through Communications Loes van Rheen MarCom Amsterdam our Dutch travel agency, we used the GreenSeat program by KlimaatNeutraal Groep to compensate 100% Brigitta Nemes MarCom Amsterdam of our CO2 emissions by planting trees. In addition, all UTZ CERTIFIED staff in Amsterdam commutes by Stephanie de Hoogh Public Relations Amsterdam train or bike to work every day. We use recycled and chlorine-free paper for our printing. Bas Geerts Round Table Development Mngr. Amsterdam Public Affairs Sabine Bierema Advocacy & Donor Account Mng. Amsterdam Eva Miravete-Hernández Fundraiser Amsterdam

* Member of the UTZ CERTIFIED Management Team

30 UTZ CERTIFIED Good Inside Small Label... Great Achievements Annual Report 2010 General Notes on the Accountings Comments on the 2010 Significant accounting policies Financial Statements

General The year 2010 ended with a positive financial result of NL (Dutch Ministry of Foreign Affairs) and IDH. Their Unless otherwise indicated, assets and liabilities are stated at nominal value. € 422,482 compared to a positive result of € 135,364 financial support has been crucial in strengthening our for 2009. Income increased by 42.4 % to € 4,424,950 producer programs and market linkage. Accounts receivable due to increased donor income and contributions as Accounts receivable are stated at nominal value including an allowance for bad debts. The bad well as increased income from administration fees for The main subsidies received by UTZ CERTIFIED for debt allowance is calculated as follows: Coffee and Palm Oil. Operational expenses increased the year 2010 can be listed as follows: by 30.4%. Nominal value of invoices outstanding between 30 and 60 days x 25%. Nominal value of invoices outstanding between 60 and 90 days x 50%. Due to the fact that a non-profit organization as UTZ Main Subsidies 2010 Nominal value of invoices outstanding longer than 90 days x 100%. CERTIFIED is more vulnerable to volatile markets and + 10% of the sum of the above to cover additional debtor management expenses. changes in donor policies, a continuity reserve exists to secure continuity of its activities. When surplus funds Swedish Postcode Lottery € 375.000 Long term liabilities are available, additions to this reserve might be made. Long term liabilities consist of the long term part (over 1 year) of investment subsidies used to Irish Aid € 300.000 finance the foundation’s investments in tangible and intangible fixed assets. Growth in existing and new activities led to an increased number of employees. At the end of this period 31 Hivos € 260.000 Tangible fixed assets persons are employed by UTZ CERTIFIED, of which 9 Tangible fixed assets are stated at their historical cost less depreciation. Depreciation is provided have permanent and 22 have fixed-term employment IDH € 237.000 in equal annual instalments over the estimated useful lives of the assets. contracts. In addition, the company employed 1 person as intern. Intangible fixed assets UTZ CERTIFIED is financed by fees which are gen- Intangible fixed assets are stated at their historical cost less amortization. Amortization is UTZ CERTIFIED will continue to dedicate its resources erated by products being tracked through the UTZ provided in equal annual instalments over the estimated useful lives of the assets. to the successful Coffee program and at the same time Traceability system from origin to market. As in 2009 will put considerable time and effort in the development the administration fee is $ 0.012 per lb. of green Result of the year and implementation of its Cocoa, Tea, Cotton and Palm coffee and $2.00 per Mt of Palm Oil The result represents the difference between income and costs based on accrual accounting Oil programs. UTZ CERTIFIED will use its knowledge and during the year. The result on transactions are recognized in the year they are realized; losses experience to roll out these new programs and thereby In 2010, income from our traceability system was are taken as soon as they are foreseeable. increase its contribution to agricultural sustainability. approximately 60% of UTZ CERTIFIED’s total income. The objective is to be able to finance all current The remaining funding is provided by several orga- Income operations through administration fee income. New nizations. Industry players have contributed to the Income represents funds received from Donors, contributions from targeted industries and programs in their initial phase will mainly be financed development of our new programs Cocoa and Tea. administration fees billed to users of the UTZ Traceability system calculated on the basis of volume. through contributions and sponsoring. Major donors are Agentschap NL (Agency of the Dutch government), Hivos, IDH, Irish Aid (via Irish Fair Trade Corporate Income Tax UTZ CERTIFIED acknowledges financial support from Network), and the Swedish Postcode Lottery “Svenska The activities of the Foundation are exempt from corporate income tax until the reserves of the Hivos, Irish Aid, the Swedish Postcode Lottery, Agentschap Postkod Stiftelsen”. foundation reach one million.

32 UTZ CERTIFIED Good Inside Small Label... Great Achievements Annual Report 2010 Balance as per December 31, 2010 Statement of revenues and expenditures for the year ended December 31, 2009

ASSETS 2010 2009 2010 Budget 2010 Actual 2009 Actual INCOME Fixed Assets Intangible fixed assets € 664.456 € 429.810 Fee € 2.073.000 € 2.661.184 € 1.631.767 Tangible fixed assets € 175.346 € 183.153 Subsidies € 1.555.000 € 1.380.766 € 1.437.257 Contributions € 242.000 € 383.000 € 38.000 Total fixed assets € 839.802 € 612.963 Other Total Income € 3.870.000 € 4.424.950 € 3.107.024 Current Assets Accounts receivable € 717.665 € 168.884 OPERATING EXPENSES Taxes and social premiums € 62.049 € 51.768 Other receivables and prepaid expenses € 138.526 € 30.580 Personnel expenses € 1.790.012 € 1.877.445 € 1.347.469 Cash at banks € 1.098.942 € 1.361.132 Office rent and service € 124.000 € 104.339 € 105.132 Sales expenses € 381.000 € 332.932 € 328.637 Total Current Assets € 2.017.182 € 1.612.364 Travel expenses € 494.402 € 489.185 € 344.489 Office supply and equipment € 320.000 € 340.151 € 281.321 Total Assets € 2.856.984 € 2.225.327 Professional services € 307.580 € 488.881 € 378.595

TOTAL OPERATING EXPENSES € 3.416.994 € 3.632.933 € 2.785.643 DISPOSABLE RESERVES AND LIABILITIES € 453.006 € 792.017 € 321.381

Disposable Reserves Depreciation € 372.000 € 253.992 € 140.693 Paid in capital € 3.325 € 3.325 € 81.006 € 538.025 € 180.688 General reserve € 354.335 € 6.851 Continuity reserve € 625.000 € 550.000 FINAL RESULT

Total Capital Account € 982.660 € 560.176 Exchange result € 20.000 € 12.968 € 18.401 Interest (€ 15.000) (€ 22.827) (€ 26.236) Long Term Liabilities Other € 75.000 € 125.402 € 53.159 Investment subsidies € 909.919 € 753.657

Total Long Term Liabilities € 909.919 € 753.657 TOTAL FINANCIAL RESULT € 80.000 € 115.543 € 45.324

Current Liabilities Result for the year € 1.006 € 422.482 € 135.364 Accounts payable € 597.433 € 255.961 Result appropriation Taxes and social premiums € 50.690 € 30.499 Other liabilities € 316.282 € 625.034 General reserve € 347.484 € 5.364 Total Current Liabilities € 964.406 € 911.494 Continuity reserve € 75.000 € 130.000

Total Disposable Reserves and Liabilities € 2.856.984 € 2.225.327 € 422.482 € 135.364

34 UTZ CERTIFIED Good Inside Small Label... Great Achievements Annual Report 2010 Auditors Sponsors Report

Design Mariana Alvarez Matijasevic, Colombia www.marianamatija.com

Production & Publication UTZ CERTIFIED Communications, the Netherlands

Print Jonroo Costra, the Netherlands www.jonroocostra.nl

Paper Printed on FSC certified (Forest Stewardship Council) 100% TFC (Total Chlorine Free) paper

36 UTZ CERTIFIED Good Inside Annual Report 2010 Small Label... Great Achievements

UTZ CERTIFIED Good Inside Annual Report 2010

UTZ CERTIFIED Amsterdam Head Office UTZ CERTIFIED Colombia [email protected] UTZ CERTIFIED Foundation Producer Information UTZ CERTIFIED Peru De Ruyterkade 6 1013 AA, Amsterdam Colombia Producer Information Peru THE NETHERLANDS Tel: +57 312 295 1572 Tel: +51 1 445 42 42 Tel: +31 20 530 8000 [email protected] [email protected] Fax: +31 20 530 8099 [email protected] UTZ CERTIFIED Brazil UTZ CERTIFIED Central America Producer Information Brazil General Producer Information UTZ CERTIFIED Switzerland Tel: +55 19 3661 5309 and administration Buyer Contacts Europe [email protected] Tel: +502 2421 3795 / +502 5752 3998 Tel: +41 31 921 58 67 [email protected] [email protected] UTZ CERTIFIED Ethiopia [email protected] Producer Information Ethiopia [email protected] Good Inside Japan Mobile: +251 (911) 699 304 Buyer Contacts Japan [email protected] UTZ CERTIFIED Africa Ms. Miyuki Ortiz Rivera Producer information Tel: +81 80 3528 3815 UTZ CERTIFIED Vietnam Tel: +254 20 236562 [email protected] Producer Information Vietnam Mobile: +254 (722) 723916 Tel: +84 50 956599 karugu.macharia@utzcertified UTZ CERTIFIED North America Mobile: +84 (0) 914 038538 [email protected] Buyer Contacts North America [email protected] [email protected] Tel: +1 781 752 5729 [email protected]