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In Focus - 2011
IN FOCUS - 2011 AN ANNUAL REVIEW OF STAR ALLIANCE PRODUCTS AND BENEFITS THE WAY THE EARTH CONNECTS 2 A snapshot of the 26 Star Alliance members 3 Total revenue ($US) $168.1 billion Airports served 1,300 Annual passengers 659.6 million Fleet 4,377 Daily departures 20,813 Lounges More than 980 Number of Employees 412,762 Countries served 189 STAR ALLIANCE FLEET NUMBER Of MAJOR HUB MEMBER CARRIERS SIZE EMPLOYEES AIRPORTS Adria Airways (JP) 14 452 Ljubljana Aegean Airlines (A3) 29 2,200 Athens, Thessaloniki, Heraklion, Rhodes, Larnaca Air Canada (AC) 352 26,000 Toronto, Montreal, Vancouver, Calgary Air China (CA) 282 24,459 Beijing, Chengdu, Shanghai Air New Zealand (NZ) 102 10,800 Auckland, Los Angeles, Hong Kong ANA (NH) 222 33,183 Tokyo, Haneda, Osaka Asiana Airlines (OZ) 71 9,041 Seoul Incheon, Seoul Gimpo Austrian (OS) 81 6,000 Vienna Blue1 (KF) 9 350 Helsinki British Midland International (BD) 60 3,811 London Heathrow Brussels Airlines (SN) 49 3,300 Brussels Croatia Airlines (OU) 13 1,095 Zagreb EGYPTAIR (MS) 75 7,500 Cairo Ethiopian Airlines (ET) 48 5,635 Addis Ababa, Lome LOT Polish Airlines (LO) 54 2,887 Warsaw Lufthansa (LH) 419 37,689 Frankfurt, Munich Scandinavian Airlines (SK) 136 12,883 Copenhagen, Oslo, Stockholm Singapore Airlines (SQ) 105 13,588 Singapore Changi South African Airways (SA) 55 9,223 Johannesburg SWISS (LX) 89 7,641 Zurich, Geneva, Basel TAM (JJ) 154 29,000 São Paulo, Rio de Janeiro, Brasilia TAP Portugal (TP) 71 7,055 Lisbon, Porto Thai Airways Intl (TG) 89 24,563 Bangkok, Chiang Mai, Phuket, Hat Yai Turkish -
AR-2011 1 Ready for a Safe Journey
For a safe journey Contents Für eine sichere Reise AR-2011 1 Ready for a safe journey 18 To our shareholders 18 Letter to the shareholders 20 Annual review Please ensure good visibility conditions while reading. 22 Lufthansa share Bitte stellen Sie während des Lesens gute Sichtbedingungen sicher. 26 Report of the Supervisory Board Lufthansa Annual Report 2011 28 Corporate Governance 31 Combined management report Content Inhalt 139 Consolidated fi nancial statements 226 Further information 226 Ten-year overview 230 Glossary 232 Credits/contact Financial calendar 2012/2013 www.lufthansa.com www.lufthansa.com/investor-relations AR-2011 Please read the Annual Report 2011 carefully. / Bitte den Geschäftsbericht 2011 sorgfältig lesen. www.lufthansa.com/responsibility Lufthansa Group overview 2011 fi gures Key fi gures Lufthansa Group Key fi gures business segments Financial calendar 2012 2011 2010 Change Passenger Airline Group 2011 Change Passenger Airline Group The airlines in the in % in % Passenger Airline Group set a new record with 100.6 more than 100 million passengers. Despite Revenue and result Revenue €m 22,290 11.2 Passengers 2012 of which external revenue €m 21,544 11.2 Total revenue €m 28,734 26,459 8.6 non-recurring expenses and a deteriorating eco- Operating result €m 349 – 44.5 in million nomic environment, the segment was able to of which traffi c revenue €m 23,779 21,466 10.8 Adjusted operating margin % 2.1 – 1.9 pts 15 March Press Conference and Analysts’ Operating result €m 820 1,020 – 19.6 Segment result €m 355 – 53.5 increase revenue and generate an operating profi t. -
Annual Report 2010
Annual Report 2010 Vision Key fi gures Lufthansa Group 2010 2009 Change in % Revenue and result Total revenue €m 27,324 22,283 22.6 of which traffi c revenue €m 22,268 17,604 26.5 Operating result €m 876 130 573.8 EBIT €m 1,335 191 599.0 EBITDA €m 3,049 1,838 65.9 Net profi t/loss €m 1,131 – 34 Key balance sheet and cash fl ow statement fi gures Total assets €m 29,320 26,392 11.1 Equity ratio % 28.4 23.5 4.9 pts Net indebtedness €m 1,596 2,195 – 27.3 Cash fl ow from operating activities €m 3,075 1,991 54.4 Capital expenditure (gross) €m 2,273 2,405 – 5.5 Key profi tability and value creation fi gures Adjusted operating margin1) % 4.1 1.4 2.7 pts EBITDA margin % 11.2 8.2 3.0 pts CVA €m 71 – 858 CFROI % 9.4 4.2 5.2 pts Lufthansa share Share price at year-end € 16.36 11.75 39.2 Earnings per share € 2.47 – 0.07 Suggested dividend per share € 0.60 – Traffi c fi gures 2) Passengers thousands 91,157 77,315 17.9 Freight and mail thousand tonnes 2,023 1,712 18.2 Passenger load factor % 79.3 77.9 1.3 pts Cargo load factor % 68.0 60.6 7.4 pts Flights number 1,021,266 899,928 13.5 Employees Average number of employees number 117,066 112,320 4.2 Employees as of 31.12. -
Titel Zur Ansicht RZ.Indd
Issue 2013 Contents 1 At a glance 4 About this report 6 Focus topic Fuel effi ciency 14 The Lufthansa Group 16 Business segment Passenger Airline Group 18 Business segment Logistics / Business segment MRO 19 Business segment IT Services / Business segment Catering 20 Corporate responsibility Balance 26 Stakeholder dialogue 30 The Lufthansa Group fl eet Key data on sustainability within the Lufthansa Group 36 Economic Sustainability 38 Group strategy 41 Management and corporate structures 41 Corporate governance and compliance 43 Data protection at the Lufthansa Group 44 Infrastructure 46 Social Responsibility 48 HR management 51 Numerous activities for a culture of diversity 55 Employment policy based on partnership 59 Corporate training and continuing education 61 Employee safety and health protection 64 Climate and Environmental Responsibility 66 Environmental strategy 68 Kerosene and emissions 71 Fuel effi ciency: Every drop counts 76 Using biofuels opens up perspectives 78 Emissions trading and aviation tax 79 Environmental management 81 Energy and resource management 86 Noise 90 Research projects 92 Corporate Citizenship 94 Social commitment 95 HelpAlliance: Employees set examples of solidarity Deutsche Lufthansa AG 98 Cargo Human Care: Concrete help for people in Kenya Lufthansa Group Communications 100 Environmental sponsorship Lufthansa Aviation Center 102 Cultural commitment 60546 Frankfurt am Main 104 Sports sponsorship Germany E-mail: [email protected] 108 Glossary 114 Editorial information Balance is a registered title. -
Focused on Our Way. What Defi Nes Us
What drives us. Focused on our way. What defi nes us. Annual Report 2013 How Lufthansa Group Annual Report 2013 we work. Key fi gures Lufthansa Group 2013 2012 3) Change in % Revenue and result Total revenue €m 30,028 30,135 – 0.4 of which traffi c revenue €m 24,565 24,793 – 0.9 Operating result €m 697 839 – 16.9 EBIT €m 891 1,668 – 46.6 EBITDA €m 2,668 3,581 – 25.5 Net profi t/loss €m 313 1,228 – 74.5 Key balance sheet and cash fl ow statement fi gures Total assets €m 29,084 28,559 1.8 Equity ratio % 21.0 16.9 4.1 pts Net indebtedness €m 1,697 1,953 – 13.1 Cash fl ow from operating activities €m 3,290 2,842 15.8 Capital expenditure (gross) €m 2,499 2,359 5.9 Key profi tability and value creation fi gures Adjusted operating margin1) % 3.0 3.3 – 0.3 pts EBITDA margin % 8.9 11.9 – 3.0 pts CVA €m 3,133 375 Lufthansa share Share price at year-end € 15.42 14.24 8.3 Earnings per share € 0.68 2.68 – 74.6 Suggested dividend per share € 0.45 – Traffi c fi gures 2) Passengers thousands 104,587 103,590 1.0 Freight and mail thousand tonnes 1,965 1,984 – 0.9 Passenger load factor % 79.8 78.8 1.0 pts Cargo load factor % 69.1 69.4 – 0.3 pts Flights number 1,028,260 1,067,362 – 3.7 Employees Average number of employees number 117,343 118,368 – 0.9 Employees as of 31.12.