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Version control
Version 2.2
Date Updated 6th August 2020
Updated Information in this version Revision 3
Status Draft
Date Published on Website 6th August 2020
Developed by Hume Whittlesea Primary Care Partnership
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Directory
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CATEGORIES
COVID-19 INFORMATION ...... 14 COVID-19 TRANSLATED MATERIAL ...... 19 AGED CARE ...... 22 ALCOHOL & OTHER DRUGS ...... 24 ABORIGINAL & TORRES STRAIT ISLANDER ATSI SPECIFIC SERVICES ...... 30 BUSHFIRE & DISASTER RECOVERY ...... 43 CARERS ...... 44 CANCER ...... 50 COMMUNITY HEALTH ...... 60 COUNSELLING SERVICES ...... 68 DISABILITY ...... 70 EMERGENCY RELIEF/FOOD PARCELS ...... 74 FAMILY VIOLENCE ...... 87 FINANCIAL COUNSELLING ...... 96 GAMBLING ...... 99 HELPLINES / SUPPORT / EMERGENCY ...... 102 HOMELESSNESS & HOUSING SERVICES ...... 116 HOSPITALS ...... 125 LEGAL SERVICES ...... 132 LGBTIQ+ ...... 134 LOCAL GOVERNMENT ...... 135 MATERNAL & CHILD HEALTH ...... 137 MENTAL HEALTH & WELLBEING ...... 139 NEIGHBOURHOOD HOUSES ...... 144 PHARMACY ...... 151 REFUGEE HEALTH ...... 153 TRANSLATIONS ...... 154 YOUTH ...... 155
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COVID-19 INFORMATION ...... 14 AUSTRALIAN GOVERNMENT DEPARTMENT OF HEALTH ...... 14 DISABILITY INFORMATION HELP LINE ...... 15 DPV HEALTH ...... 15 FUNDED AGENCY CHANNEL DHHS ...... 15 GENDER EQUITY VICTORIA...... 15 HEAD TO HEALTH ...... 16 HEALTH DIRECT ...... 16 HUME WHITTLESEA PRIMARY CARE PARTNERSHIP ...... 16 MENTAL WELLBEING SUPPORT SERVICES – BEYOND BLUE ...... 16 NACCHO ...... 17 MENZIES SCHOOL OF HEALTH RESEARCH ...... 17 NATIONAL CLINICAL EVIDENCE TASKFORCE ...... 17 SMART TRAVELLER ...... 17 VICHEALTH ...... 18 VICTORIAN DHHS UPDATE ...... 18 WORLD HEALTH ORGANISATION ...... 18 COVID-19 TRANSLATED MATERIAL ...... 19 CULTUREVERSE ...... 19 DHHS TRANSLATED RESOURCES ...... 19 EMBRACE MUTICULTURAL MENTAL HEALTH ...... 20 ETHNOLINK LANGUAGE SERVICES ...... 20 HEALTH TRANSLATIONS ...... 20 MIGRATION COUNCIL AUSTRALIA APP ...... 20 NDIS ...... 21 SBS ...... 21 VICTORIAN MULTICULTURAL COMMISSION ...... 21 AGED CARE ...... 22 AUSTRALIAN GOVERNMENT – MY AGED CARE ...... 22 AUSTRALIAN GOVERNMENT DEPARTMENT OF HEALTH – COMMUNITY VISITORS SCHEME (CVS) . 22 AUSTRALIAN GOVERNMENT DEPARTMENT OF HEALTH ...... 23 ELDAC ...... 23 ALCOHOL & OTHER DRUGS ...... 24 ALCOHOL & DRUG FOUNDATION ...... 24 COHEALTH ...... 24 DHHS – CENTRALISED INTAKE ...... 25 DIRECTLINE ...... 26 FAMILY DRUG HELPLINE ...... 26 ICE ADVICE HELP LINE ...... 27 Page 4 of 160 If any information needs updating, or you would like services included please email
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REACH OUT ...... 27 NARCOTICS ANONYMOUS ...... 27 THE FIRST STOP ...... 28 VAADA ...... 28 VINCENTCARE ...... 28 YOUTH SUPPORT & ADVOCACY SERVICE ...... 29 ABORIGINAL & TORRES STRAIT ISLANDER ATSI SPECIFIC SERVICES ...... 30 ABORIGINAL COMMUNITY ELDERS SERVICES INC (ACES)...... 30 ABORIGINAL FAMILY DOMESTIC VIOLENCE HOTLINE...... 30 ABORIGINAL HOSTELS LIMITED ...... 31 ABORIGINAL ADVANCEMENT LEAGUE...... 31 ABORIGINAL HOUSING VICTORIA ...... 32 ACCESS SERVICE FOR KOORI’S (ASK) ...... 32 AUSTRALIAN GOVERNMENT CARER GATEWAY ...... 32 BUBUP WILAM ...... 33 AUSTRALIAN INDIGENOUS HEALTH INFONET ...... 33 BUNJILWARRA KOORI YOUTH ALCHOL & DRUG HEALING SERVICE ...... 33 CITY OF WHITTLESEA...... 34 DJIRRA ...... 34 DYING TO TALK ...... 34 FIRST PEOPLES’ HEALTH & WELLBEING ...... 35 KIDNEY HEALTH AUSTRALIA ...... 35 KOORI YOUTH JUSTICE PROGRAM ...... 36 KOORI JUSTICE UNIT ...... 36 KOORIE WOMEN MEAN BUSINESS ...... 37 LINK UP VICTORIA ...... 37 MELBOURNE ABORIGINAL YOUTH, SPORT & RECREATION ...... 37 NGWALA WILLUMBONG ...... 38 NICAN ...... 38 QUIT – ABORIGINAL COMMUNITIES ...... 38 THE KORIN GAMADJI INSTITUTE ...... 39 VACCA ...... 39 VICTORIAN ABORIGINAL COMMUNITY CONTROLLED ORGANISTION INC. (VACCO) ...... 40 VICTORIAN ABORIGINAL COMMUNITY SERVICES ASSOCIATION ...... 40 VICTORIAN ABORIGINAL HEALTH SERVICES ...... 41 VICTORIAN ABORIGINAL LEGAL SERVICE ...... 41 VINCENTCARE ...... 42 WULUMPERI SEXUAL HEALTH ...... 42 BUSHFIRE & DISASTER RECOVERY ...... 43 Page 5 of 160 If any information needs updating, or you would like services included please email
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HUME WHITTLESEA PRIMARY CARE PARTNERSHIP ...... 43 CARERS ...... 44 AUSTRALIAN GOVERNMENT CARER GATEWAY ...... 44 AUSTRALIAN GOVERNMENT DEPARTMENT OF SOCIAL SERVICES ...... 44 CARERLINKS NORTH ...... 45 CARERS AUSTRALIA VIC ...... 45 CITY OF WHITTLESEA RESPITE FOR CARERS ...... 45 CITY OF WHITTLESEA SUPPORT FOR CARERS ...... 46 DPV HEALTH ...... 46 LINK COMMUNITY TRANSPORT ...... 46 MILL PARK COMMUNITY HOUSE ...... 47 RESPITE ALLIANCE WHITTLESEA (RAW) ...... 47 SCOPE ...... 47 SPECTRUM MRC DISABILITY SERVICES ...... 48 SPECTRUM AGED CARE SERVICES ...... 48 WHITTLESEA DISTRICT ADULT TRAINING SUPPORT SERVICES (ATSS) ...... 48 YOUNG CARERS NETWORK ...... 49 CANCER ...... 50 BOWEL CANCER AUSTRALIA ...... 50 BRAIN TUMOUR ALLIANCE AUSTRALIA ...... 50 BREAST CANCER NETWORK AUSTRALIA ...... 50 CANCER AUSTRALIA ...... 51 CANCER AUSTRALIA – CHILDREN’S CANCER ...... 51 CANCER COUNCIL VICTORIA ...... 52 CANTEEN: 12 – 25 YEARS ...... 52 CARER’S COUCH ...... 53 CHINESE CANCER & CHRONIC ILLNESS SOCIETY OF VICTORIA ...... 53 COUNTERPART ...... 54 DYING TO TALK ...... 54 eviQ ...... 54 HUMANKIND – RELATIONSHIPS AUSTRALIA ...... 55 KIDNEY HEALTH AUSTRALIA ...... 55 LEUKAEMIA FOUNDATION ...... 55 LUNG FOUNDATION AUSTRALIA ...... 56 LYMPHOMA AUSTRALIA...... 56 MELANOMA PATIENTS AUSTRALIA ...... 56 NICAN ...... 57 oNTRAC AT PETER MAC – ADOLESCENT & YOUNG ADULT ...... 57 OVARIAN CANCER AUSTRALIA ...... 58 Page 6 of 160 If any information needs updating, or you would like services included please email
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PALLIATIVE CARE VICTORIA ...... 58 PALLIATIVE CARE AUSTRALIA ...... 58 PANCARE FOUNDATION – PANCREATIC CANCER ...... 59 PROSTATE CANCER FOUNDATION OF AUSTRALIA (pcfa) ...... 59 WE CAN ...... 59 COMMUNITY HEALTH ...... 60 BANYULE HEALTH...... 60 COHEALTH ...... 61 DPV HEALTH ...... 63 MERRI HEALTH ...... 65 NEXUS PRIMARY HEALTH ...... 66 SUNBURY COMMUNITY HEALTH ...... 66 YOUR COMMUNITY HEALTH ...... 67 COUNSELLING SERVICES ...... 68 CARE IN MIND ...... 68 FAMILY RELATIONSHIPS ADVICE LINE ...... 68 RELATIONSHIPS AUSTRALIA ...... 69 DISABILITY ...... 70 AUSTRALIAN GOVERNMENT SERVICES AUSTRALIA ...... 70 BROTHERHOOD OF ST. LAURENCE – LAC ...... 70 EXPRESSION AUSTRALIA ...... 71 LINK COMMUNITY TRANSPORT ...... 71 MILL PARK COMMUNITY HOUSE ...... 71 NATIONAL DISABILITY ABUSE & NEGLECT HOTLINE ...... 72 NATIONAL DISABILITY INSURANCE SCHEME ...... 72 PEOPLE WITH DISABILITY AUSTRALIA ...... 72 RESPITE ALLIANCE WHITTLESEA (RAW) ...... 73 SPECTRUM DISABILITY SERVICES ...... 73 SCOPE ...... 73 EMERGENCY RELIEF/FOOD PARCELS ...... 74 CITY OF WHITTLESEA EMERGENCY RELIEF CALENDAR ...... 74 ANGLICARE CRAIGIEBURN ...... 74 AUSTRALIAN GOVERNMENT DEPARTMENT OF HEALTH ...... 74 BANKSIA GARDENS COMMUNITY SERVICES ...... 74 BAPTIST CHURCH MILL PARK – THE SHAK ...... 75 CAREWORKS SUNRANGES ...... 75 CATHOLIC CARE ...... 75 COUNTRYWIDE COMMUNITY MISSIONS ...... 76 DALLAS NEIGHBOURHOOD HOUSE ...... 76 Page 7 of 160 If any information needs updating, or you would like services included please email
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DPV HEALTH ...... 76 ENCOMPASS CARE VIC ...... 77 ENGAGEMENT HUB ST. KILDA ...... 77 FROM US 2 YOU ...... 77 HARTLEY’S COMMUNITY DINING ...... 78 HEAVENLY FEAST CHURCH ...... 78 HOPE CENTRE – GLENROY ...... 78 INFINITY CHURCH – COMMUNITY MEALS KITCHEN ...... 78 KHALSA DARBAR ...... 79 LENTARA EMERGENCY RELIEF PROGRAM ...... 79 MISSIOINARIES OF CHARITY FITZROY ...... 79 NORTHPOINT CENTRE – FOOD BANK ...... 80 OZANAM COMMUNITY CENTRE ...... 81 REAL LIFE CHURCH ...... 81 SACRED HEART MISSION ...... 81 ST. DOMINIC’S ...... 82 ST. MARY MAGDALENE ANGLICAN CHURCH ...... 82 ST. VINCENT DE PAUL...... 82 ST. VINCENT DE PAUL – NILS ...... 82 SALVATION ARMY CRAIGIEBURN ...... 83 SALVATION ARMY MILL PARK ...... 83 SALVATION ARMY SEYMOUR ...... 83 SALVATION ARMY SUNBURY ...... 84 SECONDBITE ...... 84 SRI GURU SINGH SABHA ...... 84 TULLAMARINE COMMUNITY HOUSE ...... 85 VICTORIAN ABORIGINAL CHILD CARE AGENCY CO-OPERATIVE LTD ...... 85 VICTORIAN STATE GOVERNMENT ...... 85 WHITTLESEA COMMUNITY CONNECTIONS ...... 86 WHITTLESEA MINISTRIES INC. FOOSHARE ...... 86 FAMILY VIOLENCE ...... 87 000 - AUSTRALIAN COMMUNICATIONS & MEDIA AUTHORITY ...... 87 1800 RESPECT ...... 87 ABORIGINAL FAMILY DOMESTIC VIOLENCE HOTLINE...... 87 AUSTRALIAN CHILDHOOD FOUNDATION ...... 88 BERRY STREET ...... 88 BLUE KNOT FOUNDATION...... 88 CROSSROADS ...... 89 DJIRRA ...... 89 Page 8 of 160 If any information needs updating, or you would like services included please email
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DOMESTIC VIOLENCE RESOURCE CENTRE ...... 89 DPV HEALTH ...... 90 EMERGE...... 90 INTOUCH ...... 91 MEN’S LINE ...... 91 MEN’S REFERRAL SERVICE ...... 91 NATIONAL DISABILITY ABUSE & NEGLECT HOTLINE ...... 91 RELATIONSHIPS AUSTRALIA ...... 92 SAFE STEPS FAMILY VIOLENCE RESPONSE CENTRE ...... 92 SIKH HELPLINE AUSTRALIA ...... 92 TELL SOMEONE ...... 92 THE LOOKOUT ...... 93 THE ORANGE DOOR NORTH EASTERN MELBOURNE ...... 93 VINCENTCARE ...... 93 VINCENTCARE – REFUGE ACCOMMODATION OLIVE’S PLACE ...... 94 VINCENTCARE – MARIAN COMMUNITY SHEPPARTON...... 94 WHAT’S OKAY AT HOME – DOMESTIC VIOLENCE RESOURCE CENTRE ...... 94 WIRE ...... 95 WITH RESPECT...... 95 YOUR TOOLKIT ...... 95 FINANCIAL COUNSELLING ...... 96 GOVERNMENT CONCESSIONS ...... 96 ANGLICARE ...... 96 CAREWORKS SUNRANGES ...... 96 KILDONAN UNITINGCARE...... 97 LENTARA UNITING CARE ...... 97 NATIONAL DEBT HELPLINE ...... 98 RURAL FINANCIAL COUNSELLING SERVICES ...... 98 WHITTLESEA COMMUNITY CONNECTIONS ...... 98 GAMBLING ...... 99 GAMBLER’S HELP VICTORIA ...... 99 GAMBLERS HELP NORTH & NORTH WESTERN ...... 99 REACH OUT ...... 100 SUNBURY COMMUNITY HEALTH ...... 100 THE SALVATION ARMY – MELBOURNE COUNSELLING SERVICE ...... 101 VICTORIAN RESPONSIBLE GAMBLING FOUNDATION ...... 101 HELPLINES / SUPPORT / EMERGENCY ...... 102 ALCOHOLICS ANONYMOUS ...... 102 AFTER HOURS GP HELPLINE ...... 102 Page 9 of 160 If any information needs updating, or you would like services included please email
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BEYOND BLUE – CARONAVIRUS ...... 102 BEYOND BLUE ...... 103 BREASTFEEDING HELP LINE ...... 103 BUTTERFLY FOUNDATION NATIONAL HELPLINE ...... 103 CHILD ABUSE PREVENTION SERVICES (CAPS) ...... 104 CHILD PROTECTION EMERGENCY SERVICES ...... 104 COUNCIL OF SINGLE MOTHERS AND THEIR CHILDREN SUPPORT LINE ...... 104 CRISIS ACCOMMODATION INFORMATION LINE ...... 105 DIRECTLINE ...... 105 FRIENDS FOR GOOD – LONELINESS ...... 105 FRIENDS FOR GOOD – SUPPORT LINE ...... 106 FRIENDS FOR GOOD – ONLINE CHAT ...... 106 GAMBLER’S HELP VICTORIA ...... 106 GRIEF LINE ...... 107 HIV & SEXUAL HEALTH ...... 107 KIDS HELP LINE ...... 108 LIFELINE ...... 109 MATERNAL & CHILD HEALTH LINE ...... 109 MEN’S LINE AUSTRALIA ...... 110 NARCOTICS ANONYMOUS ...... 110 NURSE ON CALL HELPLINE ...... 110 OPEN ARMS ...... 111 OPENING DOORS ...... 111 PANDA ...... 111 PARENTLINE ...... 112 SANE AUSTRALIA ...... 112 SEXUAL ASSULT CRISIS LINE ...... 113 SUICIDE HELP LINE (24 hours) ...... 113 SUICIDE CALL BACK SERVICES ...... 114 VICTIMS OF CRIME HELPLINE ...... 114 VICTORIAN POISONS INFORMATION CENTRE ...... 115 HOMELESSNESS & HOUSING SERVICES ...... 116 DPV HEALTH – HOMELESSNESS SERVICE ...... 116 DHHS ...... 117 FLAGSTAFF CRISIS ACCOMMODATION ...... 117 FOLEY HOUSE ...... 118 FRONTYARD YOUTH SERVICES ...... 118 HAVEN; HOME SAFE ...... 119 HOME OF COMPASSION (WOMEN) ...... 119 Page 10 of 160 If any information needs updating, or you would like services included please email
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HOMEGROUND REAL ESTATE ...... 120 HOUSING VIC – CRISIS & EMERGENCY ACCOMMODATION ...... 120 LAUNCH HOUSING ...... 121 OPENING DOORS ...... 121 ST. MARY’S HOUSE OF WELCOME ...... 121 THE OPEN DOOR ...... 122 THE WOMEN’S HOUSE ...... 122 VINCENTCARE HOUSING & HOMELESSNESS ...... 123 VINCENTCARE – ATSI (17 – 25 years) ...... 123 WOMBAT HOUSING SUPPORT SERVICES ...... 124 HOSPITALS ...... 125 AUSTIN HEALTH ...... 125 MERCY HEALTH ...... 125 NORTHERN HEALTH ...... 126 NORTHPARK PRIVATE HOSPITAL ...... 126 SEYMOUR HEALTH ...... 126 ST. VINCENT’S HOSPITAL MELBOURNE ...... 127 ST. VINCENT’S PRIVATE HOSPITAL ...... 127 THE KILMORE & DISTRICT HOSPITAL ...... 127 THE ROYAL CHILDREN’S HOSPITAL ...... 128 THE ROYAL MELBOURNE HOSPITAL ...... 128 THE ROYAL VICTORIAN EYE & EAR HOSPITAL ...... 129 WESTERN HEALTH ...... 130 THE WOMEN’S (THE ROYAL WOMEN’S HOSPITAL) ...... 131 WARRINGAL PRIVATE HOSPITAL ...... 131 LEGAL SERVICES ...... 132 FEDERATION OF COMMUNITY LEGAL CENTRES VICTORIA ...... 132 LEGAL AID VICTORIA ...... 132 NORTHERN COMMUNITY LEGAL CENTRE ...... 132 WHITTLESEA COMMUNITY CONNECTIONS LEGAL SERVICE ...... 133 LGBTIQ+ ...... 134 QLIFE ...... 134 SWITCHBOARD VICTORIA ...... 134 VINCENTCARE ...... 134 LOCAL GOVERNMENT ...... 135 BANYULE CITY COUNCIL ...... 135 CITY OF DAREBIN...... 135 CITY OF WHITTLESEA...... 135 HUME CITY COUNCIL...... 136 Page 11 of 160 If any information needs updating, or you would like services included please email
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MITCHELL SHIRE COUNCIL ...... 136 NILLUMBIK SHIRE COUNCIL ...... 136 MATERNAL & CHILD HEALTH ...... 137 CITY OF WHITTLESEA...... 137 HUME CITY COUNCIL...... 137 MATERNAL & CHILD HEALTH LINE ...... 138 MITCHELL SHIRE COUNCIL ...... 138 VICTORIAN GOVERNMENT – DHHS - MATERNAL & CHILD hEALTH ...... 138 MENTAL HEALTH & WELLBEING ...... 139 AUSTRALIAN CENTRE FOR GRIEF AND BEREAVEMENT...... 139 AUSTRALIAN GOVERNMENT DEPARTMENT OF HEALTH - COVID-19 SERVICE PROVIDERS ...... 140 BLACK DOG INSTITUTE ...... 140 EHEADSPACE ...... 140 EMENTAL HEALTH IN PRACTICE ...... 141 GROW ...... 141 HEADSPACE ...... 141 HEADSPACE – MINDFULLNESS ...... 142 MINDSPOT WELLBEING ...... 142 ORYGEN ...... 142 ORYGEN YOUTH HEALTH ...... 143 PHOENIX AUSTRALIA – CENTRE FOR POST TRAUMATIC MENTAL HEALTH ...... 143 NEIGHBOURHOOD HOUSES ...... 144 ATTWOOD HOUSE COMMUNITY CENTRE...... 144 BANKSIA GARDENS COMMUNITY SERVICES ...... 144 BROADMEADOWS WOMEN’S COMMUNITY HOUSE ...... 144 CRAIGIEBURN EDUCATION & COMMUNITY CENTRE ...... 145 CREEDS FARM LIVING & LEARNING CENTRE...... 145 DALLAS NEIGHBOURHOOD HOUSE ...... 145 GOONAWARRA NEIGHBOURHOOD HOUSE ...... 146 GREENBROOK COMMUNITY HOUSE ...... 146 HOMESTEAD COMMUNITY & LEARNING CENTRE ...... 146 LALOR LIVING & LEARNING CENTRE ...... 147 MEADOW HEIGHTS EDUCATION CENTRE ...... 147 MERNDA COMMUNITY HOUSE ...... 147 MILL PARK COMMUNITY HOUSE & ADULT TRAINING SUPPORT SERVICE ...... 148 NEIGHBOURHOOD HOUSES VICTORIA ...... 148 NORTHWEST NEIGHBOURHOOD HOUSE NETWORK ...... 149 SUNBURY NEIGHBOURHOOD HOUSE ...... 149 THOMASTOWN NEIGHBOURHOOD HOUSE ...... 149 Page 12 of 160 If any information needs updating, or you would like services included please email
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TULLAMARINE COMMUNITY HOUSE ...... 150 WHITTLESEA COMMUNITY HOUSE ...... 150 PHARMACY ...... 151 AUSTRALIAN GOVERNMENT DEPARTMENT OF HEALTH ...... 151 AUSTRALIA POST ...... 151 CHEMIST WAREHOUSE ...... 151 FULL LIFE CHEMIST ...... 152 REFUGEE HEALTH ...... 153 OUTER NORTHERN REFUGEE HEALTH NETWORK SERVICE DIRECTORY ...... 153 TRANSLATIONS ...... 154 HEALTH TRANSLATIONS DIRECTORY ...... 154 YOUTH ...... 155 EHEADSPACE ...... 155 CATCHMENT YOUTH SERVICES ...... 155 CITY OF WHITTLESEA...... 156 FRONTYARD YOUTH SERVICES ...... 156 HUME CITY COUNCIL – YOUTH CENTRES & PROGRAMS ...... 157 JESUIT SOCIAL SERVICES - NAVIGATOR PROGRAM ...... 158 SPECTRUM YOUTH SERVICES ...... 158 YOUTH AFFAIRS COUNCIL VICTORIA ...... 159 YOUTH & FAMILY TEAM ...... 159 YOUTH DISABILITY ADVOCACY SERVICES ...... 159 YOUTH PROJECTS ...... 160 YOUTH SUPPORT & ADVOCACY SERVICE ...... 160
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COVID-19 INFORMATION
AUSTRALIAN GOVERNMENT DEPARTMENT OF HEALTH
The World Health Organization has announced that COVID-19 is a pandemic. Find out how we are monitoring and responding to the outbreak, how you can help slow the spread of COVID-19 in Australia, and what to do if you have symptoms. We also report the latest official medical advice and case numbers Website https://www.health.gov.au/news/health- alerts/novel-coronavirus-2019-ncov-health- alert
Infection Control Training https://www.health.gov.au/resources/apps- This 30-minute online training module is for and-tools/covid-19-infection-control-training health care workers in all settings. It covers the fundamentals of infection prevention and control for COVID-19. Assistance with food and meals for older https://www.health.gov.au/resources/publicati Australians impacted by COVID-19 ons/assistance-with-food-and-meals-for-older- australians-impacted-by-covid-19
MBS Telehealth items https://www.health.gov.au/resources/publicati ons/covid-19-national-health-plan-primary- care-mbs-telehealth-items-staged-rollout
Senior Australians, their families and carers can 1800 171 866 now call a dedicated free call support line aimed at supporting the mental health of those impacted by the spread of COVID-19 Community Visitors Scheme https://www.health.gov.au/initiatives-and- programs/community-visitors-scheme-cvs
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DISABILITY INFORMATION HELP LINE
Call for information and referrals for people with disability who need help because of coronavirus (COVID-19). You can call Monday to Friday 8am to 8pm (AEST) and weekends 9am to 7pm (AEST), except on national public holidays. Family members, carers, support workers and services can also call. Telephone 1800 643 787
Website https://www.health.gov.au/contacts/disability- information-helpline
Fact Sheets https://www.health.gov.au/news/health- alerts/novel-coronavirus-2019-ncov-health- alert/advice-for-people-at-risk-of-coronavirus- covid-19/coronavirus-covid-19-advice-for- people-with-disability
DPV HEALTH
Information & Resources on Coronavirus (COVID-19)
Website https://www.dpvhealth.org.au/coronavirus- covid-19/support-resources/
FUNDED AGENCY CHANNEL DHHS
Supporting the partnership of the Department of Health and Human Services, the Department of Education and Training and the organisations they fund
Website https://fac.dhhs.vic.gov.au/
GENDER EQUITY VICTORIA
COVID-19 is a gendered problem. Family violence, women’s economic security, mental and sexual health have all been affected in gendered ways during this crisis. We need gender responsive solutions. Website https://www.genvic.org.au/resources/covid-19- resources/
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HEAD TO HEALTH
Head to Health is committed to providing Australians with trusted information and digital supports to help support everyone's mental health and wellbeing during this pandemic. This page covers where to get the facts about the COVID-19 outbreak, tips for maintaining good mental health, information on how to access mental health services, information for parents, and how to keep older Australians safe and connected by helping them get established online Website https://headtohealth.gov.au/covid-19- support/covid-19
HEALTH DIRECT
Coronavirus (COVID-19) Symptom Checker Website https://www.healthdirect.gov.au/symptom- checker/tool/basic-details
HUME WHITTLESEA PRIMARY CARE PARTNERSHIP
COVID-19 Resources in community languages, information sheets (with links); Get the Facts, Kindness and respect
Website https://www.hwpcp.org.au/coronavirus-covid- 19-community-resource/
MENTAL WELLBEING SUPPORT SERVICES – BEYOND BLUE
The line operates 24 hours a day, 7 days a week.
Telephone 1800 512 348
Website https://coronavirus.beyondblue.org.au/?utm_s ource=google&utm_medium=cpc&utm_campai gn=covid- 19_april2020&utm_targeting=generic- cvsup&utm_format=text_ads&utm_creative=et a&utm_id=covid- 19&gclid=CjwKCAjwtqj2BRBYEiwAqfzur7JGDWt jeBmEV0DakQfZbRUPoDs121HJeymx1fkHgXaFn kZ1AZlGLxoCTwcQAvD_BwE
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NACCHO
The Coronavirus (COVID-19) pandemic has created a rapidly changing health policy environment. This page contains recommendations to support healthcare teams in prevention and management of COVID-19 for Aboriginal and Torres Strait Islander peoples.
Website https://www.naccho.org.au/home/aboriginal- health-alerts-coronavirus-covid-19/covid-19- clinical-resources/covid19-primary-healthcare- guidance/
MENZIES SCHOOL OF HEALTH RESEARCH
In response to the COVID-19 pandemic, a team of Menzies researchers have developed a series of videos for people living in Aboriginal communities with health conditions such as chronic kidney, lung and/or heart disease.
Website https://www.menzies.edu.au/page/News_and _Events/Latest_News/COVID- 19_health_messaging_in_language/
NATIONAL CLINICAL EVIDENCE TASKFORCE
Supporting Australia’s healthcare professionals with continually updated, evidence-based clinical guidelines. Weekly Communique from the National Steering Committee
Website https://covid19evidence.net.au/
SMART TRAVELLER
Providing Australians with the latest information and advice to stay safe overseas
Website https://www.smartraveller.gov.au/
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VICHEALTH
This information hub is for use by health promotion organisations and practitioners. It will be regularly updated with key messages and resources that you can use to communicate with your audiences.
Website https://www.vichealth.vic.gov.au/media-and- resources/coronavirus
VICTORIAN DHHS UPDATE
This Chief Health Officer update is intended to provide clinicians and the Victorian public with information about the number of confirmed cases of COVID-19 in Victoria as well as relevant public health response activities in Victoria. Chief Health Officer Alerts will continue to be issued when there are changes to the public health advice related to COVID-19.
Website https://www.dhhs.vic.gov.au/coronavirus- covid-19-daily-update
Frequently Asked Questions https://www.dhhs.vic.gov.au/coronavirus- directions-faq
Subscribe Now https://www2.health.vic.gov.au/newsletters
Caronavirus COVID-19 https://www.dhhs.vic.gov.au/coronavirus
Promotional Material https://www.dhhs.vic.gov.au/promotional- material-coronavirus-covid-19
Mental Health Resources https://www.dhhs.vic.gov.au/mental-health- resources-coronavirus-covid-19
Information for Aboriginal & Torres Strait https://www.dhhs.vic.gov.au/coronavirus- Islander Communities information-aboriginal-and-torres-strait- islander-communities
WORLD HEALTH ORGANISATION
Website https://www.who.int/emergencies/diseases/novel- coronavirus-2019
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COVID-19 TRANSLATED MATERIAL
CULTUREVERSE
CultureVerse is a multicultural communication and community engagement consultancy providing services to government, corporate, and non-profit organisations nationally. There are in-language materials available in 54 languages
Telephone 9682 0259 Website https://www.cultureverse.com.au/about
4 Reasons to Leave Home Posters Find translated ‘4 reasons to leave home’ posters here
Get Tested Posters Find translated ‘get tested’ posters here
3 Ways to Stay Safe Posters Find translated ‘3 ways to stay safe’ posters here
Social Media Posts Find translated social media posts here
In Language Audio Messages Find in-language audio messages here
DHHS TRANSLATED RESOURCES
COVID-19 translated information for people from culturally and linguistically diverse backgrounds, health professionals and industry. Information includes factsheets and promotional materials.
Website https://www.dhhs.vic.gov.au/translated- resources-coronavirus-disease-covid-19
Interpreting Service TIS National on 131 450
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EMBRACE MUTICULTURAL MENTAL HEALTH
Embrace Multicultural Mental Health is run by Mental Health Australia with funding provided by the Australian Government Department of Health
Email [email protected]
Website https://embracementalhealth.org.au/news- This website has links to translated resources events/coronavirus-covid-19-translated- resources-0
ETHNOLINK LANGUAGE SERVICES
Information Available in 71 languages
Website https://www.ethnolink.com.au/covid-19- coronavirus-translated-resources/#easy-english
HEALTH TRANSLATIONS
This site has resources on Caronavirus translated into community languages.
Website https://healthtranslations.vic.gov.au/bhcv2/bh cht.nsf/PresentEnglishResource?Open&x=&s=C oronavirus
MIGRATION COUNCIL AUSTRALIA APP
The MyAus App has been developed to help the broader community get all the knowledge they need in the language they require. The multi-lingual feature is a first, allowing users to switch languages as and when they like without comprising their experience. The App will add additional languages over time. Website https://www.myauscovid-19.org.au/
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NDIS
Caronavirus information in languages Telephone 1800 800 110
Website https://www.ndis.gov.au/coronavirus/information- languages
SBS
Coronavirus information in your language
Website https://www.sbs.com.au/language/coronavirus
VICTORIAN MULTICULTURAL COMMISSION
Dedicated Web Pages in Community Languages
Website https://www.multiculturalcommission.vic.gov.au/coronavirus- language-advice-and-information
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AGED CARE
Before you can access government-subsidised aged care services for the first time, you need to apply for an assessment. Using the online application is quick and easy and will only take 15 to 20 minutes to complete.
It’s the same form to apply for all types of care and support – including help at home, short-term care, and care in an aged care home.
AUSTRALIAN GOVERNMENT – MY AGED CARE
Telephone 1800 200 422
Email online https://www.myagedcare.gov.au/contact-us
Apply for an Assessment online https://www.myagedcare.gov.au/assessment/apply- online
Types of Care https://www.myagedcare.gov.au/types-care
Website https://www.myagedcare.gov.au/
AUSTRALIAN GOVERNMENT DEPARTMENT OF HEALTH – COMMUNITY VISITORS SCHEME (CVS)
The CVS arranges volunteer visits to older people to provide friendship and companionship. Visits are available to anyone receiving government-subsidised residential aged care or Home Care Packages Email [email protected]
Website https://www.health.gov.au/initiatives-and- programs/community-visitors-scheme-cvs
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AUSTRALIAN GOVERNMENT DEPARTMENT OF HEALTH
COVID-19 Resources Assistance with food and meals for older https://www.health.gov.au/resources/publicati Australians impacted by COVID-19 ons/assistance-with-food-and-meals-for-older- australians-impacted-by-covid-19
MBS Telehealth items https://www.health.gov.au/resources/publicati ons/covid-19-national-health-plan-primary- care-mbs-telehealth-items-staged-rollout
Senior Australians, their families and carers can 1800 171 866 now call a dedicated free call support line aimed at supporting the mental health of those impacted by the spread of COVID-19
ELDAC
The Residential Aged Care Toolkit provides information and guidance to support palliative care and advance care planning for residents and their families. Within each section of the toolkit you will find information, assessment tools, forms, templates and/or family resources. Telephone 1800 870 155
Email [email protected]
Website https://www.eldac.com.au/tabid/4901/Default.aspx
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ALCOHOL & OTHER DRUGS
ALCOHOL & DRUG FOUNDATION
Our purpose is to prevent and minimise the harm caused by alcohol and other drugs in Australia. We work in partnership with others to support and create evidence-based policies and practice that prevent and minimise the harm caused by alcohol and other drugs. Telephone 9611 6100
Email [email protected]
Website https://adf.org.au/
COHEALTH cohealth alcohol and other drug (AOD) counsellors have experience working with people concerned about their substance use. You can come to see us voluntarily or as part of a court order. We offer a safe, non-judgemental counselling service to reduce harm to individuals, families and communities and to help people achieve meaningful goals. Telephone Central Intake 1800 700 514 Available at these locations Central City 53 Victoria Street, Melbourne 3000 Collingwood 365 Hoddle Street, Collingwood Footscray 215 Nicholson Street, Footscray Innerspace 4 Johnston Street, Collingwood Niddrie 3-15 Matthews Avenue, Niddrie Website https://www.cohealth.org.au/health- services/drugs-and-alcohol/drug-alcohol- counselling/
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DHHS – CENTRALISED INTAKE
The Victorian Government has appointed intake service providers in each local catchment across Victoria for triage and referral of people for alcohol and other drug treatment. The listed service providers offer catchment-based intake services. North & West Metropolitan Region Inner North Melbourne UnitingCare ReGen-Odyssey House consortium City of Moreland 1800 700 514 City of Moonee Valley City of Melbourne City of Yarra North Melbourne UnitingCare ReGen-Odyssey House consortium City of Whittlesea 1800 700 514 City of Darebin City of Banyule Shire of Nillumbik North West Melbourne Odyssey House-UnitingCare ReGen consortium Shire of Melton 1800 700 514 City of Brimbank City of Hume City of Maribyrnong South West Melbourne Odyssey House-UnitingCare ReGen consortium City of Hobsons Bay 1800 700 514 City of Wyndham Hume Region Goulburn Valley Australian Community Support Organisation Shire of Moira 1300 022 760 Shire of Greater Shepparton Shire of Strathbogie Shire of Mitchell Shire of Murrindindi Website https://www2.health.vic.gov.au/alcohol-and- drugs/aod-treatment-services/pathways-into- aod-treatment/intake-assessment-providers- aod-treatment
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DIRECTLINE
To get an assessment and be referred to a service, you can either call DirectLine on 1800 888 236 or visit their website at directline.org.au where you can access 24-hour counselling, information and referral. Free and confidential alcohol and drug counselling and referral
Telephone 1800 888 236
Service Finder https://www.directline.org.au/service-finder
Online contact form https://www.directline.org.au/contact-us
North catchment https://www.directline.org.au/hubs/north-and- west-metro-alcohol-drug-service-north- catchment
Website https://www.directline.org.au/
FAMILY DRUG HELPLINE
Family Drug Help is a program that provides practical help, information and support to families and friends impacted by someone’s drug and alcohol use. We provide professional and peer-based services across Victoria. We know what it’s like because we’ve been there. Telephone 1300 660 068
Request a Call back https://www.sharc.org.au/helpline-call-back- request/
Website https://www.sharc.org.au/family-drug-help/
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ICE ADVICE HELP LINE
The Help Line directs users and families to treatment and support services and provides general information about ice and its effects to the community. It also provides important clinical advice to healthcare professionals who work with ice users and their families. The Help Line is open 24 hours a day, 7 days a week and is free to call from landlines. Telephone 1800 ICE ADVICE 1800 423 238
Website https://www2.health.vic.gov.au/alcohol-and- drugs/aod-policy-research-legislation/ice- action-plan
REACH OUT
Addiction happens when someone compulsively engages in behaviour such as drug taking, gambling, drinking or gaming. Even when bad side effects kick in and people feel like they’re losing control, people who have addictions usually can't stop doing the thing they’re addicted to without help and support. Located in NSW Telephone (02) 8029 7777
Email [email protected]
Relevant information https://au.reachout.com/ Under 25 Parents / carers https://parents.au.reachout.com/
Work in Schools https://schools.au.reachout.com/
Website https://au.reachout.com/tough- times/addiction
NARCOTICS ANONYMOUS
Narcotics Anonymous is a nonprofit fellowship or society of men and women for whom drugs had become a problem. We are recovering addicts who meet regularly to help each other stay clean and build a new way of life. There is only one requirement for membership, the desire to stop using. Call anytime Telephone 1300 652 820
Website https://www.navic.net.au/
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THE FIRST STOP
There are many low cost, accessible treatment services for people using alcohol and other drugs. This page explains the different types of treatment options available to your family member and how to 'navigate the system' to find services in your local area. Website https://thefirststop.org.au/navigating-the- system/
VAADA
VAADA’s purpose is to ensure that the issues for people experiencing the harms associated with alcohol and other drug use and the organisations that support them are well represented in policy and program development and public discussion. Telephone 9412 5600
Contact us https://www.vaada.org.au/contact/
Website https://www.vaada.org.au/
VINCENTCARE
If you are located in Melbourne’s North West metropolitan region you can contact VincentCare in Glenroy. Telephone Glenroy 9304 0100
Location Vincentcare Northern Community Hub 175 Glenroy Road, Glenroy, 3046.
Glenroy – Initial Assessment & Planning https://www.vincentcare.org.au/our- services/initial-assessment-planning/
Website https://www.vincentcare.org.au/our- services/drug-alcohol/
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YOUTH SUPPORT & ADVOCACY SERVICE
The Youth Support + Advocacy Service (YSAS) is Australia’s largest, youth-specific community service organisation. Operating since 1998 as Victoria’s flagship Youth AOD service, YSAS now employs over 350 skilled staff across 19 sites in metropolitan and regional Victoria. While the prime focus of YSAS remains on effective Youth AOD Treatment and sector leadership, the organisation also has extensive experience in providing young people and families with services that support improved mental health and improve meaningful community participation. Telephone 9415 8881 Contact Us https://ysas.org.au/contact-1
Website https://ysas.org.au/
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ABORIGINAL & TORRES STRAIT ISLANDER ATSI SPECIFIC SERVICES
ABORIGINAL COMMUNITY ELDERS SERVICES INC (ACES)
The Aboriginal Community Elders Services Inc (ACES) is a Not-For-Profit Aboriginal community controlled organization. ACES have two co-located residential aged care facilities – the Nursing Home and the Hostel. The other aged care programs are the Koori Community aged Care Packages (KCACP) Program and the Out of Home and Community Care Planned Activity Group (PAG). Telephone 9383 4244
Email [email protected]
Online enquiry https://www.acesinc.org.au/contact.html
Location 5 Parkview Avenue, East Brunswick 3057
Website https://www.acesinc.org.au/
ABORIGINAL FAMILY DOMESTIC VIOLENCE HOTLINE
Victims Services has a dedicated contact line for Aboriginal victims of crime who would like information on victims rights, how to access counselling and financial assistance.
Telephone 1800 019 123
Information accessed from website https://www.whiteribbon.org.au/find- help/domestic-violence-hotlines/
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ABORIGINAL HOSTELS LIMITED
Our national network of 47 accommodation facilities provide accommodation for Indigenous Australians who need to be away from home to access life-changing education, employment, health and other services. Our hostels are safe, comfortable, affordable and offer three meals each day during your stay.
Telephone Various – see hostels directory
Hostels Directory https://www.ahl.gov.au/our-hostels/hostels- directory
Student Boarding https://www.ahl.gov.au/our-hostels/welcome- to-student-boarding
Website https://www.ahl.gov.au/
ABORIGINAL ADVANCEMENT LEAGUE
Family support, neighbourhood house, advocacy, counselling and education programs, drug & alcohol awareness, Aboriginal funeral service provider Telephone 9480 7777
Online contact form https://www.aal.org.au/contacts/
Location / Sites 2 Watt Street Thornbury, 3017 Lady Gladys Nicholls Hostel - Northcote 56-58 Cunningham Street, Northcote 3070 9489 0032 Gurwidj Neighbourhood House 43 Clapham Street, Thornbury 3071 9489 0032 Facebook site https://www.facebook.com/Aborigines- Advancement-League-Inc-Vic- 104737216256618/
Website https://www.aal.org.au/
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ABORIGINAL HOUSING VICTORIA
AHV owns 1,556 properties in Melbourne and regional Victoria providing affordable housing to over 4,000 low income Aboriginal and Torres Strait Islander Victorians. AHV’s vision is that Aboriginal Victorians are able to secure appropriate, affordable housing as a pathway to better lives and stronger communities. Its housing services are targeted to those most in need of support. Through the provision of secure housing by an Aboriginal landlord, AHV helps strengthen and maintain Aboriginal communities and cultural ties. Telephone 9403 2100
Email [email protected]
Website https://ahvic.org.au/
ACCESS SERVICE FOR KOORI’S (ASK)
Telephone advice & information about health care services available. Intensive outreach support (including home visits), support for family members Telephone 8679 2000 1800 275 275
AUSTRALIAN GOVERNMENT CARER GATEWAY
Over the phone and in person support such as coaching, counselling, peer support, information and advice. Online groups and courses and crisis and emergency relief will also be available. In-person services are likely to be affected by COVID-19 Telephone 1800 422 737
Links for Aboriginal & Torres Strait Islander https://www.carergateway.gov.au/tips/key- Carers links-atsi-carers
Carer Gateway Service Provider in Victoria https://www.merrihealth.org.au/services/carer- Merri Community Health support/
Website https://www.carergateway.gov.au/
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BUBUP WILAM
Bubup Wilam is an Aboriginal Child and Family Centre in the suburb of Thomastown. Bubup Wilam for Early Learning provides Aboriginal children, families and the community with access to an integrated range of services and programs, including: early intervention and prevention programs, early years education, and health and wellbeing services. Telephone 8459 4800
Email [email protected]
Website http://bubupwilam.org.au/
AUSTRALIAN INDIGENOUS HEALTH INFONET
Helping to close the gap by providing the evidence base to inform practice and policy in Aboriginal and Torres Strait Islander health Telephone (08) 9370 6336
Location Edith Cowan University, 2 Bradford Street Mt Lawley WA 6050 Email [email protected]
Contact us form https://healthinfonet.ecu.edu.au/contact-us/
Organisations in Victoria https://healthinfonet.ecu.edu.au/learn/locations /vic/organisations/
Website https://healthinfonet.ecu.edu.au/
BUNJILWARRA KOORI YOUTH ALCHOL & DRUG HEALING SERVICE
12 bed Alcohol and Other Drugs residential rehabilitation and healing service for Aboriginal young people (male and female) aged between 16 and 25 years. It is a purpose-built, statewide service situated on a 1.7 hectare site in Hastings, Victoria.
Telephone 5979 2011
Email [email protected]
To make a referral http://bunjilwarra.org.au/#referral
Website http://bunjilwarra.org.au/#about_us
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CITY OF WHITTLESEA
Telephone 9217 2170
Email [email protected]
Contact our Aboriginal Liaison Officer [email protected]
Whittlesea Reconciliation Group https://www.whittlesea.vic.gov.au/community- support/aboriginal-community/whittlesea- reconciliation-group/
Website https://www.whittlesea.vic.gov.au/community- support/aboriginal-community/
DJIRRA
Supporting the safety and well-being of Aboriginal women experiencing family violence
Telephone 1800 105 303
Email [email protected]
Website https://djirra.org.au/who-we-are/
DYING TO TALK
Dying to Talk aims to reach into the community to normalise early conversations about the end of life, rather than waiting until more time critical or medical focused discussions need to occur. The resources have been developed to help Australians work out what’s right for them if they were very sick or at the end of their lives. Aboriginal & Torres Strait Islander Discussion https://dyingtotalk.org.au/aboriginal-torres- Starter strait-islander-discussion-starter/
Website https://dyingtotalk.org.au/
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FIRST PEOPLES’ HEALTH & WELLBEING
First Peoples’ Health and Wellbeing is a dynamic Aboriginal community controlled health service aiming to improve access to affordable primary health care in urban Melbourne. The organisation was previously known as Access Services for Koories which was set up to improve primary health care access for First Peoples in the north west of Melbourne. In 2018 the organisation expanded to set up a clinic in an area with unmet primary health care need in Thomastown. To reflect this development the name of the organisation was changed to First Peoples’ Health and Wellbeing Telephone 9070 8181
Thomastown Clinic 317-319 High Street, Thomastown 3074
Email [email protected]
Contact us Form https://www.firstpeopleshealthandwellbeing.org.au/contact
Website https://www.firstpeopleshealthandwellbeing.org.au/
KIDNEY HEALTH AUSTRALIA
We are the peak body for kidney disease in Australia. We have been providing trustworthy resources, support services and research funding to the Australian community for over 50 years, to tackle kidney disease and work towards a future where every Australian can enjoy good health. They have specific information and resources on kidney cancer related to prevention, detection and support. Telephone 1800 454 363
Email [email protected]
Aboriginal & Torres Strait Islander people https://kidney.org.au/your-kidneys/what-is- resources kidney-disease/types-of-kidney-disease/kidney- cancer
Website https://kidney.org.au/
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KOORI YOUTH JUSTICE PROGRAM
The program employs Koori youth justice workers to support young Aboriginal people who are at risk of offending as well as those on community-based and custodial orders. The workers assist in providing access to appropriate role models, culturally sensitive support, advocacy and casework. The Koori Youth Justice Program is delivered through 14 funded agencies. Telephone The Northern Metropolitan 8256 9276 Regional Aboriginal Justice 0438 413 358 Advisory Committee [email protected]
North West Metropolitan Justice https://www.justice.vic.gov.au/service-locations/north- locations west-metropolitan
Website https://www.justice.vic.gov.au/justice-system/youth- justice/koori-youth-justice- programs#:~:text=The%20program%20employs%20Koori%2 0youth,sensitive%20support%2C%20advocacy%20and%20c asework.
https://www.aboriginaljustice.vic.gov.au/the- agreement/aboriginal-justice-outcomes-framework/goal- 23-fewer-aboriginal-people-progress-6
KOORI JUSTICE UNIT
The Koori Justice Unit is responsible for coordinating the development and delivery of Aboriginal justice policies and programs across the Victorian Government and justice agencies. Telephone 8684 1766
Email [email protected]
Website https://www.aboriginaljustice.vic.gov.au/about- the-partnership/the-koori-justice-unit
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KOORIE WOMEN MEAN BUSINESS
Koorie Women Mean Business seeks to enhance the status of Koorie women by fostering personal wellbeing and economic independence through building their capabilities as businesswomen, and ensuring they are able to operate successfully as individuals and businesswomen in both Indigenous and non-Indigenous environments. Telephone 9670 3460
Contac us Email http://www.kwmb.org.au/text/contact2.htm
Website http://www.kwmb.org.au/default.htm
LINK UP VICTORIA
We provide a support service to the Stolen Generations to find their family and for family to find members who are Stolen Generations. At Link-Up Victoria we assist the Stolen Generations to confidently reclaim their Aboriginal identity, to wholeheartedly embrace their Aboriginal heritage, to happily return back into the caring arms of their people and to proudly walk on their traditional country. Telephone 9480 7373 1800 OUR MOB – 1800 687 662
Address 340 Bell Street, Preston, 3072
Email [email protected]
Website http://linkupvictoria.org.au/
MELBOURNE ABORIGINAL YOUTH, SPORT & RECREATION
Melbourne Aboriginal Youth, Sport and Recreation Co-operative aims to provide services to promote healthier lifestyle for the Aboriginal and Torres Strait Islander community of Melbourne, Victoria. The service helps with low cost access to gym facilities for all people and provides access to healthy activities room hire. Telephone 9416 4255
Email [email protected]
Website http://www.vaccho.org.au/om/our- membership/associate- members/maysrc/services/
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NGWALA WILLUMBONG
Ngwala Willumbong is an Aboriginal Community Controlled Organisation that is dedicated to delivering quality specialist alcohol and drug residential rehabilitation and outreach support services to meet the needs of Aboriginal people and their families. Telephone 9510 3233
Email [email protected]
Website www.ngwala.org.au
Alcohol & Other Drug Outreach Programs https://www.ngwala.org.au/ngwala-alcohol- other-drug-outreach-programs/
Yitjawudik Men’s Recovery Centre https://www.ngwala.org.au/ngwala- willumbong-mens-recovery-centre/
NICAN
The National Indigenous Cancer Network provides information about what cancer is, cancer risks and prevention as well as different types of cancers and treatments, aimed to improve health outcomes for indigenous people with cancer. Located in Qld Telephone (07) 3169 4228 Contact form http://www.nican.info/new-page
Website http://www.nican.info/about-cancer
QUIT – ABORIGINAL COMMUNITIES
Quitline has proven to be one of the most successful methods to support people to quit for good, and it is an increasingly popular support method for Aboriginal Victorians to cut down or quit. Telephone – Quit Line 13 78 48
Request a Call Back https://www.quit.org.au/request-callback/
Website https://www.quit.org.au/resources/aboriginal- communities/
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THE KORIN GAMADJI INSTITUTE
The Korin Gamadji Institute (KGI) is a unique educational and training facility that supports and incubates leadership and employment pathways for Aboriginal and Torres Strait Islander people. Telephone 9426 4478
Email [email protected]
Website https://www.kgi.org.au/about/a-unique- model/
VACCA
We deliver more than fifty programs across Victoria aligned to our Vision, Purpose and Principles. Together with the Aboriginal community, we design, develop and deliver programs that build on peoples’ strengths. We understand intergenerational trauma, and that healing occurs in the context of developing relationships, connection to culture, community, and Country. Our services can also be accessed by non-Aboriginal people who have an Aboriginal family member, such as children or a partner. Telephone 9287 8800
Email [email protected]
Email Contact us https://www.vacca.org/page/contact
Our Services https://www.vacca.org/page/services
Children & Families https://www.vacca.org/page/services/children- and-families
Youth Services & Programs https://www.vacca.org/page/services/youth- services-and-programs
Cultural Strengthening Programs https://www.vacca.org/page/services/cultural- strengthening-programs
Community Support https://www.vacca.org/page/services/community- support
Family Violence https://www.vacca.org/page/services/family- violence
Justice Support https://www.vacca.org/page/services/justice- support
Website https://www.vacca.org/
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VICTORIAN ABORIGINAL COMMUNITY CONTROLLED ORGANISTION INC. (VACCO)
The peak body for the health and wellbeing of Aboriginal peoples living in Victoria We are the leading advocate for the health of Aboriginal peoples in Victoria and a peak organisation to its Membership Telephone 9411 9411
Location 17–23 Sackville Street PO Box 1328 Collingwood, 3066 Email [email protected]
Website http://www.vaccho.org.au/
VICTORIAN ABORIGINAL COMMUNITY SERVICES ASSOCIATION
The Victorian Aboriginal Community Services Association Ltd (VACSAL) is a state-wide agency that provides advice to Government on a range of community development issues as well as being a major provider of extensive services to the Aboriginal community in both the metropolitan and some regional communities these services include: • Bert Williams Koorie Youth program and residential support. • Aboriginal Best Start Project. • Gambling Awareness Project. • indigenous Men's Support Programs and more Telephone 9416 4266
Email reception@#vacsal.org.au
Contact us http://www.vacsal.org.au/contact-us.aspx
Head Office Address 496 High Street Northcote, VIC 3070 Aboriginal Centre for Males 201 Bell Street, Preston, 3072 9487 3000 Bert Williams Aboriginal Youth Services 21 Normanby Ave, Thornbury, 3071 9484 5310 Services / Programs http://www.vacsal.org.au/programs.aspx
Webpage http://www.vacsal.org.au/
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VICTORIAN ABORIGINAL HEALTH SERVICES
VAHS is committed to supporting the well-being of the community through contributions to community events and activities. VAHS is also committed to assisting research into the ongoing needs of the community. Our website is designed to provide information about the services and events offered by VAHS, as well as document the history, significance and ongoing development of the organisation. Telephone – General Enquiries 9419 3000
Email [email protected]
Sites Fitzroy 186 Nicholson Street, Fitzroy, 3065 9419 3000 Oral Health & Dental Unit: 9419 3680 Preston 238-250 Plenty Road, Preston, 3072. 9403 3300 Family Counselling Services: 9403 3300 Epping The Hub, Showroom 15 560-650 High Street, Epping, 3076 8592 3920 Website https://www.vahs.org.au/
VICTORIAN ABORIGINAL LEGAL SERVICE
VALS maintains a strong client service focus which is achieved through the role of Client Service Officers (CSOs) who act as a bridge between the legal system and the Aboriginal and Torres Strait Islander community. VALS is actively involved in community education, research and advocacy around law reform and policy development.
Telephone (Melbourne Office) 9418 5999 1800 064 865
Online contact form https://vals.org.au/contact-us/
Website https://vals.org.au/about/
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VINCENTCARE
The Young Adults Diversity Program provides medium to long-term support to young people aged 17-25 years old who identify as Aboriginal and/or Torres Strait Islander and who are homeless or at risk of homelessness in the North Western Metropolitan region. Telephone 9304 0100
Address VincentCare Northern Community Hub 175 Glenroy Road, Glenroy 3046
Email [email protected]
Website https://www.vincentcare.org.au/our- services/aboriginal-and-torres-strait-islander- support/
WULUMPERI SEXUAL HEALTH
The Victorian Aboriginal Young Person’s Sexual and Reproductive Health Project Telephone 9341 6200
Location Melbourne Sexual Health Centre 580 Swanston Street, Carlton, 3053
Website http://mshc.org.au/indigenous/About/AboutW ulumperi/tabid/678/Default.aspx
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BUSHFIRE & DISASTER RECOVERY
HUME WHITTLESEA PRIMARY CARE PARTNERSHIP
Please understand that this resource compilation does not seek to be a definitive listing of all resources but rather a selected set of key documents and websites. Bushfire & Support Information https://www.hwpcp.org.au/wp- content/uploads/2020/02/HWPCP-Bushfire- Support-Information-2020-v1.pdf
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CARERS
AUSTRALIAN GOVERNMENT CARER GATEWAY
Over the phone and in person support such as coaching, counselling, peer support, information and advice. Online groups and courses and crisis and emergency relief will also be available. In-person services are likely to be affected by COVID-19 Telephone 1800 422 737
Community Forum https://forum.carergateway.gov.au/s/
Carer Coaching Online https://coaching.carergateway.gov.au/
Financial Support https://www.carergateway.gov.au/financial- help
Links for Aboriginal & Torres Strait Islander https://www.carergateway.gov.au/tips/key- Carers links-atsi-carers
Carer Gateway Service Provider in Victoria https://www.merrihealth.org.au/services/carer- Merri Community Health support/
Website https://www.carergateway.gov.au/
AUSTRALIAN GOVERNMENT DEPARTMENT OF SOCIAL SERVICES
Commonwealth Respite and Carelink Centres (CRCCs) aim to contribute to the support and maintenance of caring relationships by facilitating access to information, respite care and other support appropriate to carers’ needs and circumstances, and the needs of the people they care for. The nearest CRCC will be found by contacting 1800 052 222 Telephone (business hours) For emergency respite 1800 059 059
Website https://www.dss.gov.au/disability-and- carers/programmes-services/for- carers/commonwealth-respite-and-carelink- centres
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CARERLINKS NORTH
We can help link carers to respite and other supports. Respite allows carers to take a break to focus on their own wellbeing. Respite can be for a few hours, days or for longer periods, depending on the carers needs, eligibility and what services are available.
Telephone 9495 2500 1800 052 222
Email [email protected]
Merri Health Website https://www.merrihealth.org.au/services/carer- support/respite/
CARERS AUSTRALIA VIC
Carers Victoria is the statewide voice for family carers, representing and providing support to carers in Victoria.
Telephone 1800 514 845 9396 9500
Email [email protected]
Website https://www.carersvictoria.org.au/about- us/about-carers-victoria
CITY OF WHITTLESEA RESPITE FOR CARERS
We offer a respite care service to provide carers with a short break from their caring role while the person they care for is being supervised.
Residential Respite: Mecklenburg, Mecklenburg Close Epping North
Telephone 1800 783 783
Website https://www.whittlesea.vic.gov.au/community- support/people-with-disability/respite-for- carers/
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CITY OF WHITTLESEA SUPPORT FOR CARERS
Support for Carer Programs are for those who provide care to another person. Programs provide a forum for carers to be acknowledged and supported, to make friendships, share experiences and spend meaningful time with the person they care for. These programs aim to reduce the impacts of ‘caring’ on carers. Telephone Trina Laffy 9407 5939
Email [email protected]
Website https://www.whittlesea.vic.gov.au/community- support/seniors-and-aged/support-for-elderly- and-people-with-a-disability/carersrespite/
DPV HEALTH
Are you a carer in need of rest or respite? Are you an elder person who would like to meet new people, go on outings, or participate in group activities? DPV Health can help you. Our Social Support Programs assist people and their carers to maintain and enhance their wellbeing, prevent social isolation and maintain independence within their community.
For a referral to these services contact My Aged 1800 200 422 Care For Flexible Respite opportunities – 8301 6704 Commonwealth Home Support Program 1300 234 263
Social Support Program (Farm Vigano) 9407 6118
Website https://www.dpvhealth.org.au/all- services/social-support-programs-for-elders- and-seniors/
LINK COMMUNITY TRANSPORT
LINK Community Transport Inc is a not for profit organisation providing transport solutions for people and communities in the Northern and Western suburbs of Melbourne. LINK delivers door to door community transport in the form of the Out and About Program and specialist community transport sector related training and advocacy.
Telephone 1300 54 65 28
Email [email protected]
Website http://www.linkcommunitytransport.org.au/
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MILL PARK COMMUNITY HOUSE
Our Disability section offers a wide range of support services including a day service, after hours recreation programs, respite and we also provide Support Co-ordination under the National Disability Insurance scheme.
Telephone 9404 4565
Email [email protected]
Website https://www.millparkcommunityhouse.com/
RESPITE ALLIANCE WHITTLESEA (RAW)
You can also seek support from the Respite Alliance Whittlesea (RAW), a community group that advocates for the rights of people with disability and for respite services in the City of Whittlesea
Telephone 0418 513 304
SCOPE
Respite Services 108 Vincent Drive South Morang
Telephone 1300 472 673 8311 4000
Email [email protected]
Website https://www.scopeaust.org.au/about-scope/
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SPECTRUM MRC DISABILITY SERVICES
Our Respite for Older Carers program is designed to help people who are over 60 years of age and looking after an adult with a disability, by giving support so they can take a break from their caring responsibilities.
Telephone 1300 735 653
Email [email protected]
Respite for older carers https://spectrumvic.org.au/service/disability- services/respite-older-carer/
Website https://spectrumvic.org.au/
SPECTRUM AGED CARE SERVICES
We have a whole range of services to help older people to come together, stay active, live independently and engage in the community. Offer support for carers, centre based respite in Preston & Whittlesea and flexible respite care at home or in the community
Telephone 1300 735 653
Email [email protected]
Support for Carers https://spectrumvic.org.au/service/aged-care- services/support-services/support-for-carers/
Website https://spectrumvic.org.au/
WHITTLESEA DISTRICT ADULT TRAINING SUPPORT SERVICES (ATSS)
Telephone 9401 1844
Address 851 High Street, Epping, 3076
Email [email protected]
Website
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YOUNG CARERS NETWORK
Welcome to the Young Carers Network a place for young carers to learn about support services, access resources and share their stories and opinions. Young carers are people up to 25 years old who provide unpaid care and support to a family member or friend with a disability, a physical or mental illness, a substance dependency, or who is aged. Telephone Contact us form https://youngcarersnetwork.com.au/YCNContact
Website https://youngcarersnetwork.com.au/about
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CANCER
BOWEL CANCER AUSTRALIA
Bowel Cancer Australia is the leading national charity dedicated to prevention, early diagnosis, research, quality treatment and the best care for everyone affected by bowel cancer. Telephone 1800 555 494
Online form https://www.bowelcanceraustralia.org/contact- us
Website https://www.bowelcanceraustralia.org/
BRAIN TUMOUR ALLIANCE AUSTRALIA
BTAA is the only national brain tumour patient and caregiver organisation in Australia and was established by a group of brain tumour patients and current and former caregivers. Focussed on support for Brain Tumour patients, their carers and families. Located in ACT Telephone 1800 857 221
Email [email protected]
Website https://btaa.org.au/
BREAST CANCER NETWORK AUSTRALIA
Peak national organisation for Australians affected by breast cancer. Seeks to ensure those affected by breast cancer receive the very best support, information, treatment and care appropriate to their individual needs. Telephone 1800 500 258
Email [email protected]
Website https://www.bcna.org.au/
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CANCER AUSTRALIA
Cancer Australia works collaboratively and liaises with a wide range of groups, including those affected by cancer, key stakeholders and service providers with an interest in cancer control. The agency also focuses on populations who experience poorer health outcomes, including Aboriginal and Torres Strait Islander peoples and people living in rural and remote Australia. Telephone 1800 624 973
Online contact form https://canceraustralia.gov.au/about- us/contact-us
Website https://canceraustralia.gov.au/
CANCER AUSTRALIA – CHILDREN’S CANCER
Brings together a range of evidence-based information on children’s cancers, enabling parents, families and carers of children with cancer to be better informed about their child’s cancer. It provides advice and support; information about clinical trials and research; as well as links to resources for health professionals Telephone 1800 624 973
Online contact form https://canceraustralia.gov.au/about- us/contact-us
Website https://childrenscancer.canceraustralia.gov.au/
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CANCER COUNCIL VICTORIA
Provides information & support services including a confidential telephone and email support service. Staffed by experienced cancer nurses. Telephone Information & support 13 11 20 Mon – Fri 9.00 am – 5.00 pm Email [email protected]
Email a cancer nurse https://www.cancervic.org.au/get- support/connect-and-learn/ask-a-nurse
Cancer Pathways https://www.cancerpathways.org.au/
Support in your own language https://www.cancervic.org.au/languages/multil ingual_cancer_information_line
Telephone: 13 14 50
https://www.cancervic.org.au/languages
Aboriginal Communities https://www.cancervic.org.au/about/aborigina l-communities#support-services
Website https://www.cancervic.org.au/
CANTEEN: 12 – 25 YEARS
CanTeen is here for you if you’re 12-25 and cancer has turned your world upside down. Supports for all stages, whether dealing with cancer themselves, parent, sibling or friend. Telephone 1800 226 833 To talk to a health professional 1800 835 932 Victorian office 9912 4221
Email [email protected]
Contact form https://www.canteen.org.au/contact/
Website https://www.canteen.org.au/
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CARER’S COUCH
Welcome to The Couch! A safe place of community and support for those caring for a loved one with cancer Telephone 1300 Ask Betty 1300 275 238 Email [email protected]
Contact us form https://www.carerscouch.com/
Download the app – google play & app store https://www.carerscouch.com/home
Website https://www.carerscouch.com/home
CHINESE CANCER & CHRONIC ILLNESS SOCIETY OF VICTORIA
The Society aims to provide direct relief and support services and programs to people of Chinese descent who are affected by cancer and or chronic illness; deliver information and community education about cancer and or chronic illness in the Chinese language to people of Chinese descent; advocate for cultural needs of people who are affected by cancer and or chronic illness Telephone 9898 9575 8373 4828 Email [email protected]
Contact us form https://www.cccis.org.au/enquiry-2/
Make a referral online https://www.cccis.org.au/referral-form/
Website https://www.cccis.org.au/
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COUNTERPART
Women with a lived experience of cancer are uniquely placed to help other women with a cancer diagnosis to live well. Our service is based on this simple but powerful idea. If you have experienced breast or a gynaecological cancer, you are welcome to access our services free of charge. Telephone 1300 781 500
Email [email protected]
Contact us form https://counterpart.org.au/contact-us/
Refer a woman with cancer https://counterpart.org.au/health- professionals/client-referral-form/
Website https://counterpart.org.au/about-counterpart/
DYING TO TALK
Dying to Talk aims to reach into the community to normalise early conversations about the end of life, rather than waiting until more time critical or medical focused discussions need to occur. The resources have been developed to help Australians work out what’s right for them if they were very sick or at the end of their lives. Dying to Talk Discussion Starter https://dyingtotalk.org.au/discussion-starters/
Aboriginal & Torres Strait Islander Discussion https://dyingtotalk.org.au/aboriginal-torres- Starter strait-islander-discussion-starter/
Website https://dyingtotalk.org.au/
EVIQ
A free resource of evidence-based, consensus driven cancer treatment protocols and information for use at the point of care. eviQ is developed for the Australian context and supports health professionals in the delivery of cancer treatments. NSW SITE Email [email protected]
Website https://www.eviq.org.au/
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HUMANKIND – RELATIONSHIPS AUSTRALIA
Humankind aims to support people living with chronic illness and their loved ones to achieve positive and respectful relationships Telephone Contact us form https://www.humankind- relationships.com.au/contact/
Website https://www.humankind-relationships.com.au/
KIDNEY HEALTH AUSTRALIA
We are the peak body for kidney disease in Australia. We have been providing trustworthy resources, support services and research funding to the Australian community for over 50 years, to tackle kidney disease and work towards a future where every Australian can enjoy good health. They have specific information and resources on kidney cancer related to prevention, detection and support. Telephone 1800 454 363
Email [email protected]
Kidney cancer https://kidney.org.au/your-kidneys/what-is- kidney-disease/types-of-kidney-disease/kidney- cancer
Website https://kidney.org.au/
LEUKAEMIA FOUNDATION
National not-for-profit organisation dedicated to the care and cure of patients and families living with leukaemia, lymphoma, myeloma and other blood related disorders. Trained blood cancer support coordinators provide free, personalised and practical supports for patients and their families. Telephone 1800 620 420
Email [email protected]
Website https://www.leukaemia.org.au/
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LUNG FOUNDATION AUSTRALIA
Lung Foundation Australia is working to improve lung health and reduce the impact of lung disease for all Australians. Provides information on lung cancer support services, including telephone support groups, an online forum, links to lung cancer services and resources and access to a specialist lung cancer nurse, via toll free number Telephone 1800 654 301
Email [email protected]
Contact us form https://lungfoundation.com.au/contact/
Lung cancer https://lungfoundation.com.au/patients- carers/living-with-a-lung-disease/lung- cancer/overview/
Website https://lungfoundation.com.au/
LYMPHOMA AUSTRALIA
Our Lymphoma Australia Nurses are professional, qualified nurses who care for patients across Australia. These Lymphoma specialist nurses deliver an essential service to patients and cancer nurses. Lymphoma Australia nurses can help you navigate the lymphoma journey and connect you with others and the appropriate support networks Telephone 1800 359 081 or 0431 483 204 Nurse Hotline 1800 953 081 Email [email protected] Email Nurse [email protected]
Website https://www.lymphoma.org.au/
MELANOMA PATIENTS AUSTRALIA
Melanoma Patients Australia is here to help you. We are committed to providing patient- focused services for all Australians affected by melanoma. We provide information, guidance, support and assistance for family, friends and carers of those affected by melanoma. Telephone 1300 884 450
Email [email protected]
Website https://melanomapatients.org.au/
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NICAN
The National Indigenous Cancer Network provides information about what cancer is, cancer risks and prevention as well as different types of cancers and treatments, aimed to improve health outcomes for indigenous people with cancer. Located in Qld Telephone (07) 3169 4228 Contact form http://www.nican.info/new-page
Website http://www.nican.info/about-cancer
ONTRAC AT PETER MAC – ADOLESCENT & YOUNG ADULT
The ONTrac at Peter Mac Victorian Adolescent & Young Adult Cancer Service (incorporating the VIC/TAS Youth Cancer Service) provides a multidisciplinary team of healthcare professionals who work alongside cancer specialists at Peter Mac and beyond to ensure all aspects of a young person’s health and wellbeing are given attention both during treatment and in the years beyond. Telephone 8559 5000 Referrals 8559 5021 [email protected]
Online enquiry https://www.petermac.org/contact
Website https://www.petermac.org/ontrac
Sites 305 Grattan Street Melbourne Melbourne VIC 3000 Australia 8559 5000 Box Hill 1 Arnold Street Box Hill VIC 3128 Australia 8559 9269 Bendigo 100 Barnard Street Bendigo VIC 3550 Australia *Entry via hospital main entrance on Mercy Street 5454 9234 Monash Cancer Centre Moorabbin 823-865 Centre Road East Bentleigh VIC 3165 Australia 9928 8901 Sunshine Hospital Radiation Therapy Centre 176 Furlong Road St Albans VIC 3021 Australia 8395 9999
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OVARIAN CANCER AUSTRALIA
Peak national body for ovarian cancer. Ovarian Cancer Australia is an independent national not-for-profit organisation, supporting women diagnosed with ovarian cancer. Our focus is to provide care and support for those affected by ovarian cancer; and represent them by leading change. Our vision is to save lives and ensure no woman with ovarian cancer walks alone. Telephone 1300 660 334
Have us call you – submit details https://www.ovariancancer.net.au/page/89/want- to-chat
Email [email protected]
Website https://www.ovariancancer.net.au/
PALLIATIVE CARE VICTORIA
Palliative Care Victoria provides information on a broad range of topics and help available to assist patients living with a life limiting illness and their families, carers, friends, colleagues and neighbours to live, die and grieve well. Telephone 9662 9644
Email [email protected]
Victorian Palliative Care Services & Consortia Download these documents https://www.pallcarevic.asn.au/contact/
Website https://www.pallcarevic.asn.au/
PALLIATIVE CARE AUSTRALIA
Palliative Care Australia is the peak national body for palliative care. Its website includes information for patients, carers and health professionals, as well as contact details for the State and Territory Palliative Care Associations. Telephone 1800 660 055 (02) 6232 0700 Email [email protected]
National Palliative Care Service Directory https://palliativecare.org.au/
Website http://palliativecare.org.au/
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PANCARE FOUNDATION – PANCREATIC CANCER
Pancare Foundation is Australia’s not-for-profit pancreatic cancer organisation. Our purpose is to increase survival and provide support to people affected by pancreatic cancer and other upper gastrointestinal cancers. Telephone 1300 881 698
Email [email protected]
Support Services https://www.pancare.org.au/support/
Website https://www.pancare.org.au/
PROSTATE CANCER FOUNDATION OF AUSTRALIA (PCFA)
Prostate Cancer Foundation of Australia (PCFA) is a broad-based community organisation and the peak national body for prostate cancer in Australia. Dedicated to reducing the impact of prostate cancer on men, their partners, families and the wider community. Provides information on prostate cancer, treatments and supports available, as well as the latest research. Telephone 1800 22 00 99
Email [email protected]
Contact us form https://www.prostate.org.au/contact-us/
Website https://www.prostate.org.au/
WE CAN
WeCan is an Australian supportive care website to help people affected by cancer find the information, resources and support services they may need following a diagnosis of cancer. The site provides easy access to the many excellent resources, services and information developed by other organisations who specialise in cancer and community support. Website https://wecan.org.au/
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COMMUNITY HEALTH
BANYULE HEALTH
We are here to support a happy, healthy community. We have been providing health care and welfare support services across multiple locations for over 40 years. We exist to improve the health and wellbeing of the community and pride ourselves on listening and responding to what you need.
Telephone 9450 2000 9433 5111 (Greensborough) 9401 6666 (Epping)
Sites • 21 Alamein Road, West Heidelberg 3081 • 3/25-33 Grimshaw Street, Greensborough, 3088 • Co-located with Whittlesea Community Connections, Shop 111 Epping Plaza, 583 High Street, Epping, 3076
Email Contact form https://bchs.org.au/contact-us/contact-form/
Website https://bchs.org.au/
Services 3081 Angels, Alcohol & Drug Support, Carer Support, Dental Services, Children’s walking clinic, Community Legal, Counselling, Day Rehabilitation, Dietetics, Dietetics & Nutrition for Children, Financial Counselling, First Nations Health, Gamblers Help, Himilo Community Connect, Kids, Youth & Family, LIFT Stepped Care Model, Medical, Mental Health, Midwifery & Reproductive Health, NDIS, Occupational Therapy (Adult & Children), Physiotherapy, Podiatry, ReSPIN, Social Support, Social work support & Emergency Relief, Speech Pathology, SPOT-ON (Strengthening school readiness), Youth Foundation
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COHEALTH cohealth is a not-for-profit community health organisation that strives to improve health and wellbeing for all and lead the way in reducing health inequity in partnership with people and the communities in which they live. We have developed a unique model that provides a financially sustainable and impactful way to address social and environmental challenges and make a real difference.
Telephone – Sites Collingwood, Fitzroy, Melbourne CBD 9448 5528 Kensington, North Melbourne, Niddrie 9448 5520 Footscray, Braybrook, Werribee, Melton 9448 5502
Telephone – Doctor Collingwood 9448 5528 Fitzroy 9448 5531 Footscray 9448 5502 Joslin Clinic 9448 5501 Kensington 9448 5537 Laverton 9448 5534
Telephone – Dental Footscray 9448 5502 Kensington 9448 5538 Niddrie 9448 5520
Telephone – Other Health Services 9448 5521
Website https://www.cohealth.org.au/
Sites 1 McKenzie Street, Melton. 3377 Arion Prevention & Recovery Care, Travancore, 3032 Braybrook Community Hub, 107 – 139 Churchill Avenue, Braybrook, 3019. 9448 5507 Burnside Prevention & Recovery Care, Deer Park, 3023. Carlton – 530 Lygon Street, Carlton, 3053. 9347 4133 Central City, 53 Victoria Street, Melbourne, 3000. 9448 5536 Chiron Residential, Kensington, 3031. Collingwood, 365 Hoddle Street, Collingwood, 3066. 9448 5528 Community Hall, 510 Lygon Street, Carlton, 3053. Crown Street, 29 Crown Street, Flemington, 3031. 9448 5514 Djerriwarrh Community House & Garden, 239 Station Street, Melton, 3337 Essendon, Essendon 3040 Essendon North, 132 Keilor Road, Essendon North, 3040. 9448 5509 Fitzroy, 75 Brunswick Street, Fitzroy, 3065. 9448 5531 Fitzroy Medical Centre, 75 Brunswick Street, 3065. 9448 5531 Footscray, 127 Gordon Street, Footscray, 3011. 9448 5518 Footscray, 215 Nicholson Street, Footscray, 3011. 9448 5510 Footscray, 78 Paisley Street, Footscray, 3011. 9448 5502 Healthworks, 4-12 Buckley Street, Footscray, 3011. 9448 5511 Innerspace, 4 Johnston Street, Collingwood, 3066. 9448 5530
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Janoak Residential, Strathmore, 3041. Kensington, 94 Ormond Street, Kensington, 3031. 9448 5515 Kensington, 12 Gower Street, Kensington, 3031. 9448 5537 Kensington, 6 Gower Street, Kensington, 3031. 8378 1670 Laverton, 95 – 105 Railway Avenue, Laverton, 3028. 9448 5534 Mental Health Outreach, 21/2 Enterprise Drive, Bundoora, 3083. Mental Health Outreach, 48 Unitt Street, Melton, 3337. Mental Health Outreach, Unit 5, 33-35 Macedon Street, Sunbury, 3429. Mental Health Outreach, Building12, Gate 12, 235 Hoppers Lane, Werribee, 3030. Niddrie, 3-15 Matthews Avenue, Niddrie, 3042. 9448 5520 North Melbourne Community Centre, 49 – 53 Buncle Street, North Melbourne, 3051. 9448 5521 Sunshine, 9/2 Devonshire Road, Sunshine, 3020. West Footscray, 575a Barkly Street, Footscray, 3012. 9688 9588 West Melbourne Respiratory Clinic, 98 Abbotsford Street, West Melbourne. 9448 5549
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DPV HEALTH
DPV Health is one of the largest primary healthcare providers in Victoria. We offer a full range of allied health services, such as physiotherapy, speech pathology, early childhood, mental health, and much more.
Telephone City of Whittlesea 9409 8787 City of Hume 1300 234 263
Request a call back https://www.dpvhealth.org.au/contact- us/request-a-call-back/
Intake Service City of Whittlesea 9409 8724 City of Hume 1300 234 263
Email [email protected]
Website https://www.dpvhealth.org.au/
Services Medical: General Appointments, Family Planning, Health Assessments, Immunisation, Mental Health, Pre-employment Medical Assessments Dental: Adult, Youth and Child Dental, Emergency Dental Services, Private (fee-for-service) Dental Health and Wellbeing/ Allied Health: Audiology (Adult and Children), Cardiac Rehab, Child and Youth Psychology, Counselling, Developmental Psychology, Endocrinology, Exercise Physiology, Health Psychology, Nutrition and Dietetics (Adult and Children), Occupational Therapy (Adult and Children), Physiotherapy (Adult and Children), Podiatry (Adult and Children), Pulmonary Rehab Speech Pathology (Adult and Children), Staying Well with Diabetes (Adult and Children), Women's Health Community Support Programs: Community Asthma Program, Diabetes Nurse Education, Healthy Mothers, Healthy Babies, Homelessness Services, Hospital Admission Risk Program (HARP), Men’s Behaviour Change Program, Refugee and Asylum Seeker Health, Social Support Programs for Seniors NDIS: Disability – Adult, Youth and Teen (Day Programs and Residential), Support Coordination and Planning, Early Childhood Intervention Services,0-12 years (Home, School and Group Programs), Autism Assessment Clinic Locations Broadmeadows Audiology, Broadmeadows Hospital, 35 Johnston Street, Broadmeadows, 3047 BIG Steps, Early Childhood Intervention Services, 1 Sorrento Street, Broadmeadows, 3047 Broadmeadows Dental Practice, 42-48 Coleraine Street, Broadmeadows, 3047 Broadmeadows Medical & Dental Centre, 42-48 Coleraine Street, Broadmeadows, 3047. Caroline Springs BIG Steps, Early Intervention Services, 1 Darebin Place, Caroline Springs, 3023. Craigieburn Dental Practice, 55 Craigieburn Road, Craigieburn, 3064. DPV Health & Hume Intake Services, 55 Craigieburn Road, Craigieburn, 3064 Newbold House, 6 Newbold Avenue, Craigieburn, 3064. Epping Northern Hospital Site, 187 Cooper Street, Epping, 3076. Page 63 of 160 If any information needs updating, or you would like services included please email
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Whittlesea Intake Services, 187 Cooper Street, Epping, 3076. Dental Practice, 187 Cooper Street, Epping, 3076 Greystone Site, 2 Greystone Court, Epping, 3076. Meadow Heights 21-27 Hudson Circuit, Meadow Heights, 3048. Mill Park Disability Services, 31a Morang Drive, Mill Park, 3082. Mill Park Medical Centre, 20 Civic Drive, Mill Park, 3082. Roxburgh Park BIG Steps, Early Childhood Intervention Services, 12-14 Bluebird Way, Roxburgh Park, 3064. South Morang Farm Vigano Community Cultural Centre, 10 Bushmans Way, South Morang, 3752. Whittlesea DPV Whittlesea Township, 40 – 42 Walnut Street, Whittlesea, 3757. Dental Practice, 40 – 42 Walnut Street, Whittlesea, 3757
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MERRI HEALTH
We're a non-for-profit community health provider committed to creating and supporting healthy and connected communities. Telephone All services, enquiries & NDIS 1300 637 744 Carer Support 9495 2500 Ovens Murray, regional Vic: NDIS Early Childhood, Early Intervention 1300 665 437 Victims Assistance Program 1300 362 739 My Aged Care 1800 200 422 Contact us https://www.merrihealth.org.au/about/contact- us/
Make a Referral https://www.merrihealth.org.au/services/make- a-referral/
Website https://www.merrihealth.org.au/ Sites Brunswick. 11 Glenlyon Road, Brunswick VIC 3056 Brunswick West. 382-386 Moreland Road, Brunswick West VIC 3055 Bell Street, Preston Ground floor, Suites 3-4, 306-308 Bell Street, Preston VIC 3072 Chifley Drive, Preston. Level 2, 110 Chifley Drive, Preston VIC 3072 Bell Street, Coburg. 93 Bell Street, Coburg VIC 3058 Pentridge Boulevard, Coburg. Ground floor, Unit 4, 19 Pentridge Boulevard, Coburg 3058 Fawkner. CB Smith Reserve, 79 Jukes Road, Fawkner VIC 3060 Glenroy. 5D Cromwell Street Glenroy VIC 3046 Vic Place Coburg. 21 Victoria Street Coburg VIC 3058 Wangaratta Level 3, 62-68 Ovens Street, Wangaratta, VIC 3677 Services Aged Care – What is my aged care, access & support, carer support, education groups, exercise groups, healthy ageing at 50+, health services, home care packages, memory loss and dementia support, Stepped care: mental and physical wellbeing services, rapid reablement, respite, social groups, victim’s assistance program, Carer support – What is carer gateway, activities and workshop, assessment and planning, self- guided carer coaching, carer engagement, counselling, dementia advice, health & wellbeing coaching, peer support, respite & emergency respite, support for Aboriginal and Torres Strait Islander families, Young carers, Carer gateway in Victoria Child & Family – Children’s health, children with disabilities, counselling, education, family services, family violence, respite, support for new parents, victim’s assistance program Chronic conditions- Cardiac and respiratory support, diabetes education, healthy eating and lifestyle, knee & hip osteoarthritis management Dental - Children’s dental, general dental, education Disability – NDIS made easy, carer support, children with disabilities, health services, social groups Health & Wellness – Health services, asthma education clinic, education groups, exercise groups, healthy ageing at 50+, healthy eating and lifestyle, stop smoking Mental Health – Community nursing, counselling, drop-in support, LGBTIQA+ health: alcohol & drugs, supported residential services, victim’s assistance program Young Adults – Alcohol & drugs, carer support, community nursing, counselling, drop-in support, education, LGBTIQA+ health: alcohol & drugs, Queer youth theatre, respite, victim’s assistance program, group programs
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NEXUS PRIMARY HEALTH
Nexus Primary Health provides a comprehensive range of services to support you to live well in your community.
Telephone 1300 77 33 52
Services https://www.nexusprimaryhealth.org.au/our- services
Access & Support Services https://www.nexusprimaryhealth.org.au/our- services/access-and-support-services
Email [email protected]
Website https://www.nexusprimaryhealth.org.au/
Locations Nexus GP Superclinic Wallan, 7-11 High Street, Wallan. Kinglake Ranges Health Centre, 19 Whittlesea-Kinglake Road, Kinglake. Seymour, 22 Emily Street, Seymour. Broadford, Allied Health, 81 High Street, Broadford.
SUNBURY COMMUNITY HEALTH
Sunbury Community Health is a not-for-profit community health organisation, providing a range of services that respond to the needs of Sunbury and its surrounding communities.
Telephone 9744 4455
Email [email protected]
Services https://www.sunburychc.org.au/services/
Website https://www.sunburychc.org.au/
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YOUR COMMUNITY HEALTH
Your Community. Your Health. We enable health, wellbeing and dignity for all people in northern Melbourne by providing responsive and accessible services. Your Community Health is a Registered NDIS Provider. We offer medical, dental and allied health services and support programs at our health centres. Some services and activities may be available in your home or in community settings.
Telephone 8470 1111
Email [email protected]
Contact us Form https://www.yourcommunityhealth.org.au/contact- us/contact/
Website https://www.yourcommunityhealth.org.au/
Sites East Reservoir Health Centre 8470 1107 125 Blake Street, East Reservoir Northcote Health Centre 9482 3690 42 Separation Street, Northcote, 3070 PANCH Health Centre 8458 6710 300 Bell Street, Preston, 3072.
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COUNSELLING SERVICES
CARE IN MIND
Care in Mind Wellbeing Support Service is a free service for people who live, work or study in north, central and western Melbourne. We deliver free online and phone counselling to support people who are experiencing the pressures and stresses of everyday life. You don’t need a referral, so you can make the call at a time that suits you. Phone, and online counselling is free (local call charges may apply).
Telephone 1300 096 269
Online counselling https://careinmind.com.au/phone-and-online- counselling/careinmind-online-counselling/
Website https://careinmind.com.au/about/
FAMILY RELATIONSHIPS ADVICE LINE
Information for all families – whether together or separated – about family relationship issues. Find out about a range of services to assist families manage relationship issues, including helping families agree on arrangements for children after parents separate. Telephone 1800 050 321 Monday to Friday 8am to 8pm local time Saturday 10am to 4pm local time Closed Sundays and national public holidays Find Local Help https://www.familyrelationships.gov.au/find- local-help
Website https://www.familyrelationships.gov.au/relatio nship-difficulties
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RELATIONSHIPS AUSTRALIA
We help couples who are separating or divorcing to resolve their family law disputes We offer counselling for individuals, couples, families, and children. We focus on providing family dispute resolution (mediation) to help separating families to achieve workable parenting arrangements outside the Court system Telephone Central Office 8573 2222 Email [email protected]
Contact us form https://www.relationshipsvictoria.com.au/contact
Website https://www.relationshipsvictoria.com.au/
Sites Greensborough 9431 7777 [email protected] Greensborough Family Relationship Centre 9404 7800 [email protected] Counselling and Support - For People 1800 517 199 Affected by the Disability Royal Commission [email protected]
Forced Adoption Support Service 1800 21 03 13 [email protected] Redress Support Services 1800 052 674 [email protected] Open Place - Support Service for Forgotten 1800 779 379 Australians [email protected]
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DISABILITY
AUSTRALIAN GOVERNMENT SERVICES AUSTRALIA
Information on Disability Payment Self Service Line 136 240
Reporting Line 133 276
Website https://www.servicesaustralia.gov.au/individuals /subjects/affected-coronavirus-covid-19/if-you- already-get-payment-from-us-coronavirus-covid- 19/people-disability-coronavirus-covid-19
Website - Information & Services to assist if https://www.servicesaustralia.gov.au/individuals affected by COVID-19 /subjects/affected-coronavirus-covid-19
Epping Office Epping Hub Shop 10, 560 High Street, Epping. Telephone: 13 24 68 Broadmeadows Office 16-22 Pearcedale Parade Broadmeadows. Telephone: 13 24 68 Seymour Office 8 Henry Street Seymour. Telephone: 13 24 68
BROTHERHOOD OF ST. LAURENCE – LAC
The role of the Local Area Coordinator (LAC) is to assist people to navigate the NDIS. As part of this, we provide planning and coordination for people with disability to maximise the choice and control over the services they use. This includes supporting people with disability to navigate mainstream services and increase their capability to be an active part of their community. Telephone 1300 BSL NDIS 1300 275 634
Email [email protected]
Website https://ndis.bsl.org.au/local-area- coordination/what-is-local-area-coordination/
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EXPRESSION AUSTRALIA
Providing Caronavirus Auslan updates Providing regular Auslan only video updates accompanied by a English text summary. Telephone (03) 9473 1111 SMS Facetime 0402 217 586 TTY 1300 780 235 (toll free)
Email [email protected]
Website https://www.expression.com.au/content.asp?id=43 0&t=coronavirus&cid=3
LINK COMMUNITY TRANSPORT
LINK Community Transport Inc is a not for profit organisation providing transport solutions for people and communities in the Northern and Western suburbs of Melbourne. LINK delivers door to door community transport in the form of the Out and About Program and specialist community transport sector related training and advocacy. Telephone 1300 54 65 28
Email [email protected]
Website http://www.linkcommunitytransport.org.au/
MILL PARK COMMUNITY HOUSE
Our Disability section offers a wide range of support services including a day service, after hours recreation programs, respite and we also provide Support Co-ordination under the National Disability Insurance scheme. We are a registered NDIS provider. Our reference is Mill Park Community Services Group – Registration Number 405 000 1682. Telephone 9404 4565
Email [email protected]
Website https://www.millparkcommunityhouse.com/
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NATIONAL DISABILITY ABUSE & NEGLECT HOTLINE
An Australia-wide telephone hotline for reporting abuse and neglect of people with disability
Telephone 1800 880 052
Email [email protected]
Website – information sourced from https://www.jobaccess.gov.au/service- providers/making-complaint-and-reporting- abuse-and-neglect
NATIONAL DISABILITY INSURANCE SCHEME
Information & support for Caronavirus COVID-19 Please check this page regularly for the latest information on the response to coronavirus (COVID-19) Telephone 1800 800 110
Email [email protected]
Webchat https://www.ndis.gov.au/contact Monday – Friday 8am – 8pm Website https://www.ndis.gov.au/coronavirus
PEOPLE WITH DISABILITY AUSTRALIA
People with Disability Australia (PWDA) is a national disability rights, advocacy and representative organisation that is made up of, led and governed by people with disability. We have a vision of a socially just, accessible and inclusive community, in which the human rights, belonging, contribution, potential and diversity of all people with disability are recognised, respected and celebrated with pride.
Telephone 1800 843 929 TTY 1800 422 016
Email [email protected]
Website https://pwd.org.au/covid-19-plan/
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RESPITE ALLIANCE WHITTLESEA (RAW)
You can also seek support from the Respite Alliance Whittlesea (RAW), a community group that advocates for the rights of people with disability and for respite services in the City of Whittlesea
Telephone 0418 513 304
SPECTRUM DISABILITY SERVICES
Spectrum offers a range of support services and group activities to help you engage with family, friends and the community, no matter what type of disability you have. Telephone 1300 735 653
Email [email protected]
Website https://spectrumvic.org.au/service/disability- services/
SCOPE
At Scope, it’s all about you and your requirements. It’s never a one-size-fits-all solution when you are at Scope. Once we understand your needs and goals, our team will listen to what you want to do, and will put together a step-by-step plan that is just right for you. Exploring possibilities, working through challenges, and celebrating your wins is what makes our day. We have teams of experts with specialist knowledge, and our staff are trained and experienced in supporting people with a wide range of disabilities, including people with complex needs.
Telephone 1300 472 673
Email https://www.scopeaust.org.au/contact-scope/
Website https://www.scopeaust.org.au/about-scope/
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EMERGENCY RELIEF/FOOD PARCELS
CITY OF WHITTLESEA EMERGENCY RELIEF CALENDAR Link
ANGLICARE CRAIGIEBURN
Wednesday 9.30 am to 12.30 pm and Friday 10 am – 1 pm. Food parcels, food vouchers, toiletries, phonecards/vouchers Telephone 0408 129 590
Site Newbury Child and Community Centre, 440 Grand Boulevard, Craigieburn, VIC 3064.
Locations Emergency Relief https://www.anglicarevic.org.au/contact- us/locations/?region=emergency-relief
Website https://www.anglicarevic.org.au/what-we- do/strengthening-communities
AUSTRALIAN GOVERNMENT DEPARTMENT OF HEALTH
Assistance with food and meals for older Australians impacted by COVID-19 This fact sheet is for older Australians. It outlines the support available to you if you are isolated and finding it difficult to access food and basic household items. Website https://www.health.gov.au/resources/publicatio ns/assistance-with-food-and-meals-for-older- australians-impacted-by-covid-19
BANKSIA GARDENS COMMUNITY SERVICES
Food parcels, food vouchers, toiletries, phonecards/vouchers Telephone 9309 8531 Community Lunch Sunday fortnightly 12.30 pm https://banksiagardens.org.au/community- support-broadmeadows/community-lunch/
Contact us [email protected]
Address 71/81 Pearcedale Parade, Broadmeadows.
Website https://banksiagardens.org.au/about-us/
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BAPTIST CHURCH MILL PARK – THE SHAK
9am – 5pm Mon – Wednesday Drive through pick up Telephone 9436 8797 0400 072 933
Address 11 Morang Drive, Mill Park, 3083.
CAREWORKS SUNRANGES
CareWorks has a foodbank program that provides immediate help through the provision of food hampers to families and individuals. The hamper provides 3 meals per day for 3 full days for all the people in the household. Food vouchers are also available for those with special dietary needs if we don't have specialty food in stock. Prepared meals are available for emergency situations. Our Home Assistance Program delivers fresh produce and bread to the elderly infirm and housebound who need a little help to make ends meet and who have difficulty getting to the shops. We have a Christmas Hamper program that supplies Christmas food at Christmas time. If you require a Christmas Hamper, you will need to put your name down for one.
Telephone 9740 5061
Email [email protected]
Site 34 Macedon Street, Sunbury, 3429
Website http://www.careworks.com.au/services.htm
CATHOLIC CARE
Food vouchers, material aid, financial support & bill support 9am – 5pm Mon – Fri Telephone 8468 1305
Email [email protected]
Website https://www.ccam.org.au/directory/4/epping
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COUNTRYWIDE COMMUNITY MISSIONS
Assisting individuals & families with food parcels, household items upon request. Health Care Card. Can deliver if needed 1pm – 5pm Wed, 9am Thurs Telephone 0411 394 494
Address 129 Narina Way, Epping, 3076.
Website https://www.ccmv.com.au/
DALLAS NEIGHBOURHOOD HOUSE
Food parcels Telephone 9302 2131
Address 180-182 Widford St, Broadmeadows 3047
Contact us Form https://dallasnh.org.au/contact/
Email Contact [email protected]
Website https://dallasnh.org.au/
DPV HEALTH
Food parcels, food vouchers, phonecards/vouchers Telephone 1300 234 263
Address 21/27 Hudson Circuit, Meadow Heights
Email [email protected]
Website https://www.dpvhealth.org.au/
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ENCOMPASS CARE VIC
Assistance: Fresh fruit, vegetables, bread, non-perishable food and Toiletries. Appointments are not needed 9am – 1pm Mon - Fri
Telephone 9467 6777 0400 465 207
Address 31-61 McLeans Road, Bundoora 3083 Portable number 3 (enter off McLean’s Rd)
ENGAGEMENT HUB ST. KILDA
Operating weekdays from 9.00am to 2.30pm, the Hub (Drop In) provides a range of programmes and support, including breakfast and lunch. Telephone 0458 417 708 0412 334 334
Address 163 Chapel Street, St. Kilda 3182
Website https://stkildaunitingchurch.org.au/101- engagement-hub/
FROM US 2 YOU
Food hampers 9am – 3pm Mon – Fri Telephone 0412 042 069 Facebook Group https://www.facebook.com/groups/17032762 9970644/
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HARTLEY’S COMMUNITY DINING
Uniting Prahran’s Community Dining room – Hartley’s – has been serving hot breakfasts during the winter months, and weekday lunches to the economically and socially disadvantaged for more than twenty years. It has seating for up to 65 guests, and has a Winter Breakfast program, providing cooked breakfasts from June to August. During this period, breakfast is served Monday to Friday, from 7.30am to 9.30am (Gold coin donation). Monday to Friday, serving lunch from 11.00am to 2.00pm. ($4) Telephone 9692 9500 Address Ground floor, 211 Chapel Street, Prahran
Contact email form https://www.unitingprahran.org.au/contact/
Website https://www.unitingprahran.org.au/ourservices/#page_3
HEAVENLY FEAST CHURCH
Assistance: Food package Second and Fourth Saturdays of the month, 2-4pm Eligibility: Health Care Card Telephone 0420 821 646
Address 2 May Road Lalor (Lalor Library)
HOPE CENTRE – GLENROY
Community Lunch – drop in on Thursdays 11.00am – 12.30 pm Telephone 9304 2292 Address 93-95 Station Street, Glenroy Email [email protected]
Facebook Page https://www.facebook.com/hopecentreglenroy/
INFINITY CHURCH – COMMUNITY MEALS KITCHEN
Assistance: Food Hampers 9am – 5pm Mon – Fri No appointment necessary
Telephone Alex 0409 354 633
Address 9 Danaher Drive South Morang
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KHALSA DARBAR
Khalsa Darbar Inc. is a non-Profit organisation in Melbourne VIC serving the broader community by organising Religious services, educational workshops, Sports & Cultural events while living in complete harmony within multicultural society of Australia. Serving vegetarian meals & Grocery Hampers to isolated families in Hume & neighbouring areas Telephone 0433 573 785
Address 5 Lakeview Dr, Mickleham VIC 3064
Facebook Page https://www.facebook.com/khalsadarbarmickl eham/
LENTARA EMERGENCY RELIEF PROGRAM
Emergency Relief. Food parcels. Open Mon – Fri; 9am – 5pm with appointments 10am – 2pm Must ring at 9.00 am to make an appointment for the next day. Telephone 9351 3600
Address 413 Camp Road, Broadmeadows Vic 3047
Website https://www.unitinglentara.org.au/page/138/e mergency-relief-program-landing-page
MISSIOINARIES OF CHARITY FITZROY
Soup Kitchen Telephone 9415 1011 Address 97 Gore Street, Fitzroy, 3065
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NORTHPOINT CENTRE – FOOD BANK
Food Bank Students can get food for volunteering for a couple of hours. Usually for HC card holders but okay for anyone if they have ID Sites Craigieburn 9308 1477 Community Centre (next to Oval) 20 Selwyn Avenue, Craigieburn Wednesday 11.00 am - 1.00 pm Sunbury 9308 1477 Goonawarre Neighbourhood House (next to shops) 8 Gullane Drive, Sunbury Wednesdays 9.30 - 11.00 am Coolaroo 9740 6627 Kenley Court Neighbourhood House 18 Kenley Court, Meadow Heights. Thursday 1.00 - 3.00 pm Tullamarine 9338 1898 Northpoint Centre 3 Trade Park Drive, Tullamarine (second driveway) Mon - Thurs 9.00 am - 4.30 pm Friday 9.00 am - 4.00 pm Website https://northpointcentre.org.au/
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OZANAM COMMUNITY CENTRE
Meals Program: Breakfast, Lunch & Weekend Takeaway Lunch Telephone 9329 6733
Address 268 Abbotsford Street, North Melbourne, 3051.
Email [email protected]
Website https://www.vincentcare.org.au/our-services/
Note: To ensure the ongoing safety of our residents, clients, staff and volunteers the Homelessness Resource Centre will be closed from Friday 20 March 2020. A limited service will be provided from the window on Flemington Road from 10am to 1pm, including takeaway meals, coffee and some limited material.
REAL LIFE CHURCH
Foodbank Wednesday 10.00 am - 12.00 noon Drop-in
Telephone 0488 111 215
Address 49 Freight Road, Tullamarine
SACRED HEART MISSION
There are two places you can access meals from Sacred Heart Mission, both located in St Kilda. Our Dining Hall, often referred to as the heart of the mission, is open every day of the year for breakfast and lunch for anyone seeking a meal. Our Women's House also provides breakfast and lunch on weekdays within a safe and welcoming space for women. Telephone 9537 1166 Address Meals: 87 Grey Street, St Kilda 3182 The Women’s House: 65 Robe Street, St. Kilda
Email [email protected]
Website https://www.sacredheartmission.org/seek- help/meals
During COVID-19 Restrictions: We currently offer clients from the Women’s House takeaway meals from outside the front gate of our Dining Hall (87 Grey Street, St Kilda),
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ST. DOMINIC’S
Food, food vouchers, toiletries, phonecards/vouchers Telephone 9309 4146
Email [email protected]
Address 408 Camp Road, Broadmeadows
Website https://www.sdbroadmeadows.catholic.edu.au/
ST. MARY MAGDALENE ANGLICAN CHURCH
Food Parcels – Friday 11.00 am – 12.00 noon. Drop in. Free for concession card. Telephone 9309 2507 Address 15 Emerald Street, Dallas (office) 511 Barry Road, Dallas – to pick up food parcels Contact web form https://www.stmarymag.com/ Website
ST. VINCENT DE PAUL
Food hampers, material aid, financial support & bill support Access: via home visit by volunteers in line with Catholic Parishes.
Telephone 1800 305 330 10.00 am-3.00 pm Monday – Friday Website https://www.vinnies.org.au/
ST. VINCENT DE PAUL – NILS
Vinnies NILS (no interest loan). Small loans up to $1,500 for low income families and individuals.
Telephone 5229 8829
Website https://www.vinniesnils.org.au/
https://www.vinniesnils.org.au/no-interest- loan-scheme
Vinnies Soup Vans https://www.vinnies.org.au/findhelp/view/90
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SALVATION ARMY CRAIGIEBURN
Food parcels, toiletries. Mon, Wed & Thursdays 9.30am – 3.00pm Telephone 8339 4987
Address 75 Interlink Drive Craigieburn
Website https://www.salvationarmy.org.au/locations/?l ocation=CRAIGIEBURN%2C%20VIC%2C%20306 4
SALVATION ARMY MILL PARK
Food vouchers, food parcels. Tues, Wed & Thurs 9am – 3pm Ring at 9.00 am for an appointment for voucher. No appointment needed for food parcel
Telephone 9436 9200
Address Cnr Morang Drive & Fred Hollows Way, Mill Park Email [email protected]
Website https://www.salvationarmy.org.au/
SALVATION ARMY SEYMOUR
Financial Help Telephone (03) 5799 2583
Address 78 Station Street, Seymour 3660
Website https://www.salvationarmy.org.au/locations/?l ocation=3660&grouped_categories_keywords= Financial%20Help
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SALVATION ARMY SUNBURY
Emergency Relief: If you find yourself in a sudden crisis, call us. We’ll listen and support you with immediate basic needs. Telephone 9744 2095
Address 27-37 Anderson Road, Sunbury, 3419
Website https://www.salvationarmy.org.au/locations/? grouped_categories_keywords=Financial%20H elp&location=sunbury&entity_max=6
SECONDBITE
SecondBite exists to provide access to fresh, nutritious food for people in need across Australia. We rescue surplus food from across the retail network, and redistribute it - free of charge - to more than 1,300 local charities around the country providing food relief to people in need. Telephone 1800 263 283
Email [email protected]
To donate food https://www.secondbite.org/donate-food
To receive food https://www.secondbite.org/for-organisations
Website https://www.secondbite.org/
SRI GURU SINGH SABHA
This Gurudwara Sahib is the center of the local Sikh community, spreading the values of sikhism and fulfilling the religious needs of the community. People from a radius of around 35Kms come here every Sunday and Wednesday, for the Diwans (Prayers). This Gurudwara Sahib offers some free facilities to the public, such as the Use of kitchen, Van for Sri Guru Granth Sahib Ji, and Rooms for stay. Food, toiletries Telephone 9305 6511
Email [email protected]
Address 344 Hume Highway, Craigieburn, 3064
Website http://sgss.com.au/
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TULLAMARINE COMMUNITY HOUSE
Emergency Food Parcels of fresh fruit and vegetables. Join us for a meal on days we are cooking. Telephone 9338 9072
Email [email protected]
Address 30 Carol Grove, Tullamarine
Website http://www.tullamarinehouse.org/
VICTORIAN ABORIGINAL CHILD CARE AGENCY CO-OPERATIVE LTD
Assistance: Vouchers, material aid and utility aid. Eligibility: Australian Aboriginal and/or Torres Strait Islander or must have Aboriginal and/or Torres Strait Islander Children in their care Access: Call for appointments. Closed Public Holidays 9am – 5pm Mon – Fri Telephone 1800 993 783 9287 8800
Address 340 Bell Street, Preston 3072
VICTORIAN STATE GOVERNMENT
The emergency relief program for those in mandatory self-isolation will be coordinated by the Red Cross in partnership with Foodbank Victoria and under the direction of the State Relief Coordinator. The hotline can also refer people to other support services if needed.
Telephone – Hotline 1800 675 398
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WHITTLESEA COMMUNITY CONNECTIONS
Food hampers, material aid, financial support & bill support 9am – 1m Mon – Fri Telephone 9401 6644
Website https://www.whittleseacommunityconnections .org.au/emergency-relief-and-casework.html
Emergency Relief Calendar https://www.whittleseacommunityconnections .org.au/uploads/4/4/6/1/44619247/er_calenda r_2019_updated_.pdf
WHITTLESEA MINISTRIES INC. FOOSHARE
Assistance: Fruit, vegetables and bread. Hours: Tuesdays 12pm - 3pm, Wednesdays 11am - 2.00 pm Eligibility: Health, Pension or Blue Fire Card No eligibility required for Emergency Relief. Telephone 8735 7131 0407 348 599
Address Behind Whittlesea Uniting Church 26 Forest Street Whittlesea
Eligible Areas Whittlesea Township, Doreen, Mernda, South Morang, Donnybrook, Kinglake, Flowerdale, Yan Yean
NOTE: Not operating DUE TO covid-19
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FAMILY VIOLENCE
000 - AUSTRALIAN COMMUNICATIONS & MEDIA AUTHORITY
If you are unable to speak to the triple zero (000) operator. You can still receive emergency help if it is not safe to speak, or you cannot speak. When a 000 caller doesn’t respond to the operator’s question ‘Emergency. Police? Fire? Ambulance?’ the call is transferred to an interactive voice response (IVR). The IVR asks you to press ‘55’ if you require emergency help. If you don’t press ‘55’ after being asked 3 times, your call will be disconnected. If you press ‘55’ you will be connected to the police. If you are still unable to speak, the police will attempt to call you back and might also send a patrol car to your address.
Website https://www.acma.gov.au/emergency-calls
1800 RESPECT
1800RESPECT will continue to operate as per usual during the COVID-19 health emergency. We are open 24 hours to support people impacted by sexual assault, domestic or family violence and abuse.
Telephone 1800 737 732 24 hours Chat online https://chat.1800respect.org.au/#/welcome
Find services in your area https://www.1800respect.org.au/services/
Website https://www.1800respect.org.au/
ABORIGINAL FAMILY DOMESTIC VIOLENCE HOTLINE
Victims Services has a dedicated contact line for Aboriginal victims of crime who would like information on victims rights, how to access counselling and financial assistance.
Telephone 1800 019 123
Information accessed from website https://www.whiteribbon.org.au/find- help/domestic-violence-hotlines/
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AUSTRALIAN CHILDHOOD FOUNDATION
Counselling for children and young people affected by abuse.
Telephone 1800 176 453 9874 3922
Email [email protected]
Website https://www.childhood.org.au/
BERRY STREET
Our family violence service provides a range of support services to women, LGBTIQ+ people and children who have experienced family violence. We assist women, LGBTIQ+ people and children to remain safely within their community wherever possible and maintain a life free of violence, while also addressing their emotional and practical needs and issues arising from the violence.
Telephone 9450 4700
Richmond Office 9429 9266
Email [email protected]
Website https://www.berrystreet.org.au/our- work/building-stronger-families/family- violence/service-profile
BLUE KNOT FOUNDATION
If you have experienced childhood trauma, you can speak with a Blue Knot Helpline trauma counsellor including for support and applications around national redress
Telephone 1300 657 380 Monday – Sunday 9.00 am – 5.00 pm Email [email protected]
Website https://www.blueknot.org.au/
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CROSSROADS
Crisis Outreach Intervention and support refuge for up to 7 days and longer term refuge for up to 6 weeks for women and children escaping family violence
Telephone 9353 1013
Website https://www.salvationarmy.org.au/locations/vict oria/crossroads/#tabs-2
DJIRRA
Supporting the safety and well-being of Aboriginal women experiencing family violence
Telephone 1800 105 303
Email [email protected]
Website https://djirra.org.au/who-we-are/
DOMESTIC VIOLENCE RESOURCE CENTRE
Statewide resource centre supporting workers and families to help stop family violence
Telephone 8346 5200 (03) Mon – Fri 9am – 5pm Training Enquiries 8346 5266 (03) Email – fill out the form https://www.dvrcv.org.au/about/contact-us
Website https://www.dvrcv.org.au/
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DPV HEALTH
Family Violence Support Services
Telephone 9409 8787 – City of Whittlesea 1300 234 263 – City of Hume Intake Service City of Whittlesea 9409 8724 City of Hume 1300 234 263
Email [email protected]
Request a Call Back https://www.dpvhealth.org.au/contact- us/request-a-call-back/
Online enquiry https://www.dpvhealth.org.au/contact-us/
Men’s Behaviour Change Program https://www.dpvhealth.org.au/all- Men’s Case Management services/mens-behaviour-change-program/
Counselling, Psychology & Social Work https://www.dpvhealth.org.au/all- services/counselling-psychology-and-social- work-services/
EMERGE
Emerge Women & Children’s Support Network is an independent organisation delivering 24/7 housing and support services to women and children at a time of crisis; and provides vital outreach to women and children living in the community, often with perpetrators in their own home. Contact us form https://emergesupport.org.au/contact/
Family Violence Safety Plan https://emergesupport.org.au/safety-plan/
Website https://emergesupport.org.au/
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INTOUCH
Multicultural Centre supporting the needs of refugee and migrant women experiencing family violence
Telephone 1800 755 988 General Information & Enquiries Telephone 03 9413 6500 Office Hours 9.00 am – 5.00 pm Mon – Fri To email https://intouch.org.au/contact-us/
Website https://intouch.org.au/
MEN’S LINE
Supports men and boys who are dealing with family and relationship difficulties Telephone 1300 78 99 78 Anytime, Anywhere On line counselling https://mensline.org.au/phone-and-online- counselling/
Website https://mensline.org.au/
MEN’S REFERRAL SERVICE
Offers assistance, information and counselling to help men who use family violence.
Telephone 1300 766 491 Monday to Friday 8am - 9pm Weekends and Public Holidays 10am - 3pm Website https://www.ntv.org.au/
NATIONAL DISABILITY ABUSE & NEGLECT HOTLINE
An Australia-wide telephone hotline for reporting abuse and neglect of people with disability
Telephone 1800 880 052
Email [email protected]
Website – information sourced from https://www.jobaccess.gov.au/service- providers/making-complaint-and-reporting- abuse-and-neglect
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RELATIONSHIPS AUSTRALIA
Support groups and counselling on relationships, and for abusive and abused partners.
Telephone 1300 364 277
Email https://www.relationships.org.au/contact- us/national-office
Website http://www.relationships.org.au/
SAFE STEPS FAMILY VIOLENCE RESPONSE CENTRE
Assisting women and their children experiencing family violence through our 24/7 phone line and specialist support services. Refuge accommodation can be arranged Telephone 1800 015 188
Email [email protected]
Website https://www.safesteps.org.au/
SIKH HELPLINE AUSTRALIA
Australia-wide confidential support service for those in the Sikh community where anyone can get help, advice, counselling and information on various personal and professional issues. Telephone 0401 401 040
Email [email protected]
Website https://www.sikhhelpline.com.au/
TELL SOMEONE
You have the right to feel safe in your family home. This website has been designed to provide information to anyone in our diverse community who may have been hurt by family violence and would like to know what to do and where to go for help. Where to go for help http://www.tellsomeone.org.au/contact.html
Website http://www.tellsomeone.org.au/index.html
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THE LOOKOUT
The Lookout is a place where Victorian family violence workers and other professionals in universal and mainstream services can find information, evidence-based resources and services to help them respond to family violence. Email https://www.thelookout.org.au/contact-us
Website https://www.thelookout.org.au/
THE ORANGE DOOR NORTH EASTERN MELBOURNE
The Orange Door is a free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care of children . Address: 56 Burgundy Street, Heidelberg 3084.
Telephone 1800 319 355 Mon – Fri 9am – 5pm Email [email protected]
Website https://orangedoor.vic.gov.au/
VINCENTCARE
Our family violence programs provide advocacy and support to women and children escaping family violence to support them to live safely and independently in the community. We provide refuge accommodation and information on future housing options, as well as referrals to specialised counselling, court support, and material and financial assistance. Telephone 1800 825 955
Email [email protected]
Online Contact form https://www.vincentcare.org.au/contact/
Website https://www.vincentcare.org.au/our- services/family-violence/
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VINCENTCARE – REFUGE ACCOMMODATION OLIVE’S PLACE
Olive’s Place and Marian Community provide women and children escaping family violence with refuge accommodation. All referrals to Olive’s Place must go through 1800 015 188 Safe Steps Website https://www.vincentcare.org.au/our- services/olives-place/
VINCENTCARE – MARIAN COMMUNITY SHEPPARTON
VincentCare’s Marian Community in Shepparton provides a 24/7 specialist family violence service to women and children experiencing family violence. Telephone 5821 9458 (business hours) 1800 015 188 (after hours) Email [email protected]
Website https://www.vincentcare.org.au/our- services/marian-community/
WHAT’S OKAY AT HOME – DOMESTIC VIOLENCE RESOURCE CENTRE
This website for young people has been developed by the Domestic Violence Resource Centre Victoria. It has been designed to help people understand what family violence is, why it happens, how to recognise it and how to help others who are experiencing it. Website Home Page https://woah.org.au/
10 – 13 Year olds https://woah.org.au/gold/
14 – 17 Year olds https://woah.org.au/gold/
Adult Allies https://woah.org.au/indigo/
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WIRE
WIRE is the only state-wide free information & referral service for Victorian women, non-binary and gender-diverse people. WIRE aims to be inclusive of women from all backgrounds and experiences. We aim to create an environment which is free of exploitation and discrimination. We offer a range of gender-specific training programs, and also research and advocate for women’s issues such as financial literacy and economic security, work-life balance and violence against women. Our Walk-in Centre is currently closed Telephone – 9am – 5pm 1300 134 130
Online form to contact or chat https://www.wire.org.au/find-support/
Website https://www.wire.org.au/category/topics/family- violence/
WITH RESPECT
With Respect provides resources, tips and advice for LGBTIQ+ people on having and maintaining healthy relationships. Also provide support for LGBTIQ+ people of all ages and their families experiencing difficulty in their relationships, including family violence
Tele counselling & Support 1800 542 847 Monday, Thursday, Friday 9am – 5pm Tuesday/Wednesday 9am – 8pm After Hours 1800 542 847 Wednesday 5pm – 11pm Saturday & Sunday 3pm – 10pm Website https://www.withrespect.org.au/
YOUR TOOLKIT
The aim of Your Toolkit is to provide you and your family with support and help on the path to a more independent, confident and safe life. It has been built in consultation with women who have experienced domestic and family violence, support workers and industry professionals who understand the needs of women and families experiencing abuse. YourToolkit guides women through 4 steps to achieve financial freedom. Note: West Australian Site Website https://www.yourtoolkit.com.au/
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FINANCIAL COUNSELLING
GOVERNMENT CONCESSIONS
A range of concessions are available to all Victorians who are on low incomes or experiencing hardship and need help meeting the cost of living. Telephone 1800 658 521 (free call)
Email [email protected]
Concessions at a Glance https://services.dhhs.vic.gov.au/sites/default/files/2017- 06/concessions-at-a-glance.pdf
Website https://services.dhhs.vic.gov.au/concessions-and- benefits
ANGLICARE
Financial counsellors help to tackle hardship by providing support, advice and practical information for a more prosperous future. With one of the largest financial counselling networks in the state, we’re well equipped to educate Victorians on their finances. Telephone 1800 809 722
Email https://www.anglicarevic.org.au/contact- us/#contact
Website https://www.anglicarevic.org.au/what-we- do/strengthening-communities/alleviating- hardship/
CAREWORKS SUNRANGES
CareWorks offers specific budgeting aid to those who need help in putting together a household budget. Telephone 9740 5061
Email [email protected]
Site 34 Macedon Street, Sunbury, 3429
Website http://www.careworks.com.au/services.htm
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KILDONAN UNITINGCARE
Our services support individuals, families and communities from metropolitan Melbourne through to northern regional Victoria. We target the issues that can lead to personal or financial hardship, family stress or breakdown – tackling them upfront before problems take hold or worsen. Integrated Family Services supports families in the cities of Yarra, Darebin, Banyule, Nillumbik, Whittlesea (North East Metro catchment), Hume and Moreland (Hume Moreland catchment). Telephone 1800 002 992 (toll free) or 8401 0100
Email [email protected]
Sites 188 McDonalds Rd Epping Victoria 3076 Ph: 8401 0100 61 Riggall St Broadmeadows Victoria 3047 P: 9302 6100 Website www.kildonan.org.au https://www.unitingkildonan.org.au/programs- and-services/financial-support/
LENTARA UNITING CARE
The financial counselling service supports people on low incomes and those experiencing financial difficulties to achieve financial security and independence. Our Financial counselling services are free of charge and counsellors are bound by law to keep matters relating to your finances confidential. Telephone 9351 3600
Location 413 – 419 Camp Road Broadmeadows Vic 3047
Email [email protected]
Craigieburn Hub https://www.connectionsatcraigieburn.org.au/our- services/financial-support-services/ Living in the City of Hume or Moreland
Website https://www.unitinglentara.org.au/page/48/financial- services
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NATIONAL DEBT HELPLINE
We’re a not-for-profit service that helps people in Australia tackle their debt problems. We’re not a lender and we don’t ‘sell’ anything or make money from you. Our professional financial counsellors offer a free, independent and confidential service. We’re here to help you get back on track. Telephone 1800 007 007
Email form https://ndh.org.au/about-national-debt- helpline/contact-us/
Website https://ndh.org.au/
RURAL FINANCIAL COUNSELLING SERVICES
For primary producers of livestock, milk, honey, fruit, crops, wool, meat, vegetables, eggs, fish, plants, trees and logs. For small businesses who mainly support primary production such as: fencing, shearing sheep, controlling weeds or agricultural pests, managing stock, planting crops etc. Able to assist farm or small agribusinesses experiencing or at risk of financial hardship Able to come to your place of business or you can come and see us. Includes Whittlesea, Mitchell, Murrindindi Telephone 1300 834 775
Email [email protected]
Email contact form https://www.rfcsvicne.org.au/contact
Website https://www.rfcsvicne.org.au/
WHITTLESEA COMMUNITY CONNECTIONS
Our generalist casework service is available to all residents of the City of Whittlesea. There are no wait lists and support can be provided on a single occasion, medium or long term basis. We can assist with personal and practical support for a range of issues including financial counselling, Telephone 9401 6666
Email [email protected]
Website https://www.whittleseacommunityconnections.org.a u/emergency-relief-and-casework.html
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GAMBLING
GAMBLER’S HELP VICTORIA
Free, confidential Gambler's Help services, including in other languages, are available 24/7. Telephone 1800 858 858 Youth line 1800 262 376 Online support https://www.gamblinghelponline.org.au/
Website https://gamblershelp.com.au/?gclid=Cj0KCQjw vIT5BRCqARIsAAwwD-RxZ0CU- yzEfnHRplrrisSsmuoMEL3xaI6IWjyEZE3o9ZBYw 6aRBJUaAi3jEALw_wcB
GAMBLERS HELP NORTH & NORTH WESTERN
We aim to deliver services and activities that minimise the individual, personal, health, social and financial harms that arise from gambling and improve individual and community capacity to reduce gambling related harm Telephone 1300 133 445
Email [email protected]
Sites Epping Kildonan Family Services, 188 McDonalds Road, Epping, 3076. 1300 133 445 Craigieburn 120 Hothlyn Drive, Craigieburn, 3064. 1300 133 445 Website https://bchs.org.au/services/gambling- support/gamblers-help/
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REACH OUT
Addiction happens when someone compulsively engages in behaviour such as drug taking, gambling, drinking or gaming. Even when bad side effects kick in and people feel like they’re losing control, people who have addictions usually can't stop doing the thing they’re addicted to without help and support. Located in NSW – resources available Telephone (02) 8029 7777
Email [email protected]
Relevant information https://au.reachout.com/ Under 25 Parents / carers https://parents.au.reachout.com/
Work in Schools https://schools.au.reachout.com/
Website https://au.reachout.com/tough- times/addiction
SUNBURY COMMUNITY HEALTH
If you or someone you care about are experiencing gambling problems, there are many ways to receive support. Free and confidential counselling is available from Gambler’s Help at Sunbury Community Health. People can self refer to this service. This service is available on a Friday at Sunbury Community Health and a Tuesday in Melton Telephone 1300 133 445
Website https://www.sunburychc.org.au/services/gamblers- help-service/
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THE SALVATION ARMY – MELBOURNE COUNSELLING SERVICE
City & Inner North Gambler’s Help City and Inner North (GHCIN) offers support, advice and information to people affected by gambling (both gamblers and non-gamblers) and to the broader community. We provide a range of free, professional services to the Cities of Melbourne, Yarra, Moreland and Moonee Valley Telephone 9653 3250
Contact form https://melbournecounsellingservice.org.au/co ntact-us/
Sites Melbourne 9653 3250 Sunshine 9311 9285 Brunswick 9388 5521 Craigieburn 8339 6106 Preston 9478 2013 Website https://melbournecounsellingservice.org.au/se rvices/ghcin/
VICTORIAN RESPONSIBLE GAMBLING FOUNDATION
We fund and work closely with organisations across Victoria to provide free and confidential Gambler’s Help services to people experiencing harm from their own or someone else’s gambling. Services offered include telephone, face-to-face, online and financial counselling as well as advice and information. Telephone 9452 2600
Gambler’s Help 1800 858 858
Gambler’s Help Youthline 1800 282 376
Email [email protected]
Website https://responsiblegambling.vic.gov.au/reducing- harm/gamblers-help-services/
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HELPLINES / SUPPORT / EMERGENCY
ALCOHOLICS ANONYMOUS
24 hour helpline Telephone 1300 222 222 9429 1833 Website http://www.aavictoria.org.au/
AFTER HOURS GP HELPLINE
The helpline offers you the option of having a phone or video call with a GP, depending on your circumstances. Eligible patients are referred to a video call by a registered nurse. Telephone 1800 022 222 Website https://www.healthdirect.gov.au/after-hours- gp-helpline
BEYOND BLUE – CARONAVIRUS
Coronavirus Mental Wellbeing Support Service Feeling worried or struggling to cope during the Caronavirus Pandemic? Our trained counsellors re here to help 24/7
Telephone 1800 512 348
Online support forum https://www.beyondblue.org.au/get-support/online- forums/staying-well/coping-during-the-coronavirus- outbreak
Webpage https://coronavirus.beyondblue.org.au/
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BEYOND BLUE
Beyond Blue provides information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.
Telephone 1300 22 4636
Chat online https://online.beyondblue.org.au/Webmodules/chat/I 3:00pm until Midnight nitialInformation.aspx
Online support forums https://www.beyondblue.org.au/get-support/online- forums
Email support https://online.beyondblue.org.au/email/#/send
Webpage https://www.beyondblue.org.au/
BREASTFEEDING HELP LINE
The Australian Breastfeeding Association (ABA) runs the National Breastfeeding Helpline 1800 mum 2 mum (1800 686 268). The Breastfeeding Helpline is available 24 hours a day, 7 days a week. It is staffed by trained, volunteer counsellors who answer calls on a roster system in their own homes. Telephone 1800 mum 2 mum 1800 686 268
Website https://www.breastfeeding.asn.au/breastfeeding- helpline
BUTTERFLY FOUNDATION NATIONAL HELPLINE
Butterfly is here for any Australian impacted by an eating disorder or a body image issue. We’re committed to helping you find support—whether it’s for yourself, a friend, a family member, a client, or anyone else that you care about. We work with governments, partners and philanthropic organisations to fill the gaps in existing services and trial new models of support, care and treatment. Telephone 1800 33 4673 Email support@the butterflyfoundation.org.au
Chat online https://butterfly.org.au/get-support/chat- online/
Website https://butterfly.org.au/get-support/how-we- help/
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CHILD ABUSE PREVENTION SERVICES (CAPS)
The program contributes to the understanding of child abuse and to changing the community's attitude towards it. CAPS is a non profit making organisation and provides 24 hour crisis support for its clients. If you believe that a child is in immediate danger, please call the police now on 000. For any other concern about a child’s welfare, please call the relevant child protection helpline in your state Telephone 131 278
Website https://www.capsau.org/
CHILD PROTECTION EMERGENCY SERVICES
A state-wide service that receives new reports, as well as concerns for existing child protection clients who are considered to be at immediate risk or require urgent after hours service. Business Hours 8.45am – 5.00 pm (M-F) 1300 664 977 North Division Intake – the following LGAs Banyule, Buloke, Darebin, Campaspe, Central Goldfield, Gannawarra, Greater Bendigo, Hume, Loddon, Macedon Ranges, Mildura, Moreland, Mount Alexander, Nillumbik, Swan Hill, Whittlesea, Yarra. After Hours Telephone 13 12 78 5.00pm - 9.00am Monday - Friday, 24 hours on weekends and public holidays Website https://services.dhhs.vic.gov.au/child- protection-contacts
COUNCIL OF SINGLE MOTHERS AND THEIR CHILDREN SUPPORT LINE
Council of Single Mothers and their Children provides essential support and assistance when these families need it the most. Telephone 9654 0622 Mon-Friday 9.30am – 3.00pm 1300 552 511 (outside metro Melbourne) Email [email protected] Website https://www.csmc.org.au/?q=contact
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CRISIS ACCOMMODATION INFORMATION LINE
Help if you are homeless or at risk of homelessness. Statewide After Hours Service Telephone 1800 825 955 (free call) Hours: 5 pm to 9 am, Monday to Friday and 24 (03) 9536 7777 hours on weekends and public holidays Website https://www.housing.vic.gov.au/crisis- emergency- accommodation#:~:text=Phone%3A%201800% 20825%20955%20(free,on%20weekends%20an d%20public%20holidays
DIRECTLINE
Free and confidential alcohol and drug counselling and referral
Telephone 1800 888 236
Service Finder https://www.directline.org.au/service-finder
Online contact form https://www.directline.org.au/contact-us
Website https://www.directline.org.au/
FRIENDS FOR GOOD – LONELINESS
Friends for Good is a volunteer driven not-for-profit with a number of initiatives that are breaking down the stigma that surrounds loneliness and freeing people from it.
Address Level 3, 247 Flinders Lane
Melbourne VIC 3000
Telephone (03) 9663 2740
Email [email protected]
Webpage https://friendsforgood.org.au/about.html
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FRIENDS FOR GOOD – SUPPORT LINE
We're ready for a cuppa and a conversation. FriendLine is for anyone who needs to reconnect or just wants a chat. All conversations with FriendLine are casual and anonymous and our friendly volunteers are ready to talk about anything and everything. The support line is open: 6pm - 8pm Tuesday to Thursday; 2pm – 5pm Saturday & Sunday Telephone 1800 4 CHATS 1800 424 287
Email [email protected]
Webpage http://www.friendline.org.au/
FRIENDS FOR GOOD – ONLINE CHAT
We're ready for a cuppa and a conversation. FriendLine is for anyone who needs to reconnect or just wants a chat. All conversations with FriendLine are casual and anonymous and our friendly volunteers are ready to talk about anything and everything. The online support line is open: 1pm – 4pm Tuesday to Thursday Email [email protected]
Webpage http://www.friendline.org.au/
To connect – visit the webpage http://www.friendline.org.au/
GAMBLER’S HELP VICTORIA
Free, confidential, 24/7 Telephone 1800 858 858
Online support https://www.gamblinghelponline.org.au/
Website https://gamblershelp.com.au/
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GRIEF LINE
GriefLine provides anonymous and confidential telephone support Telephone 1300 845 745 6am – 2am 7 days a week Email contact form https://griefline.org.au/contact-us/
Website https://griefline.org.au/about-us/
HIV & SEXUAL HEALTH
Non-occupational post-exposure prophylaxis (NPEP) is a course of anti-HIV medication commenced within 72 hours of exposure to HIV and taken for 28 days with the aim of reducing the risk of acquiring HIV. NPEP is taken primarily for sexual and injecting drug use exposures in the community and is reserved for exposures where the HIV risk is significant. Telephone – 24 hours 1800 889 887
Sexual Health Clinics https://www2.health.vic.gov.au/about/populat ions/lgbti-health/rainbow-equality/building- inclusive-services/sexual-health- services#:~:text=The%20NPEP%2024%2Dhour %20telephone,HIV%2C%20NPEP%20and%20se xual%20health.
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KIDS HELP LINE
Any time, any reason. Age 5 – 25 Kids Helpline is open to answer your call, email or WebChat
Telephone: 1800 55 1800
Email Counselling – mailbox is checked 8.00 am https://kidshelpline.com.au/get-help/email- – 10.00 pm daily counselling/
Get Help https://kidshelpline.com.au/get-help/email- counselling/
Webpage https://kidshelpline.com.au/
Kids aged 5-12 https://kidshelpline.com.au/kids
Teens 13 - 17 https://kidshelpline.com.au/teens
Young Adults 18 – 25 https://kidshelpline.com.au/young-adults
Parents https://kidshelpline.com.au/parents
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LIFELINE
Crisis Support. Suicide Prevention. Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services. We're committed to empowering Australians to be suicide-safe through connection, compassion and hope. Our vision is for an Australia free of suicide.
Telephone 13 11 14 13 HELP
Online Chat https://www.lifeline.org.au/get-help/online- Crisis support chat is now available 7.00 pm – services/crisis-chat Midnight 7 days
Lifeline Text 0477 13 11 14 6.00 pm – midnight 7 days https://www.lifeline.org.au/projects/lifeline- text
Webpage https://www.lifeline.org.au/
MATERNAL & CHILD HEALTH LINE
The confidential, 24-hour Maternal and Child Health Line can give you information and advice about the care and health of your child (from birth to school age). When you call, qualified maternal and child health nurses can discuss your concerns about child health, development and nutrition, breastfeeding, your own health and any parenting issues.
Telephone 13 22 29
Website https://www.education.vic.gov.au/parents/Pag es/default.aspx?Redirect=1
https://www.education.vic.gov.au/parents/ser vices-for-parents/Pages/telephone- services.aspx
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MEN’S LINE AUSTRALIA
MensLine Australia is a telephone and online counselling service for men with emotional health and relationship concerns. We’re here to help anywhere, anytime.
Telephone 1300 78 99 78
Online chat counselling https://mensline.org.au/phone-and-online- counselling/mensline-australia-online- counselling/
Video chat counselling https://mensline.org.au/phone-and-online- counselling/mensline-australia-online- counselling/
Webpage https://mensline.org.au/
NARCOTICS ANONYMOUS
Narcotics Anonymous is a nonprofit fellowship or society of men and women for whom drugs had become a problem. We are recovering addicts who meet regularly to help each other stay clean and build a new way of life. There is only one requirement for membership, the desire to stop using. Call anytime Telephone 1300 652 820
Website https://www.navic.net.au/
NURSE ON CALL HELPLINE
NURSE-ON-CALL is a telephone helpline that provides immediate expert health advice from a registered nurse, 24 hours a day, 7 days a week. NURSE-ON- CALL can also give you information about health services in your area.
Telephone 1300 60 60 24
Website https://www.ambulance.vic.gov.au/campaigns/nurse- on-call/
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OPEN ARMS
Mental health and wellbeing support for current and ex-serving Australian Defence Force personnel and their families
Telephone 1800 011 046 24 hours Community & Peer Program https://www.openarms.gov.au/get- support/community-and-peer-program
Treatment Programs & Workshops https://www.openarms.gov.au/get- support/treatment-programs-and-workshops
Webpage https://www.openarms.gov.au/
OPENING DOORS
Opening Doors 24-hour statewide toll free number to speak with a housing and support worker. The 1800 number will direct your call to a service closest to you, or if the call is outside business hours, it will be directed to Salvation Army Crisis Services. Telephone 1800 825 955
PANDA
PANDA’s National Perinatal Anxiety & Depression Helpline is Australia’s only free, national helpline service for women, men and their families affected by perinatal anxiety and depression. The Helpline provides a safe and confidential space for any new or expecting parent struggling with the challenges of becoming a new parent. Our highly trained and caring counsellors can help you work through your challenges by talking openly and honestly about your thoughts, feelings and experiences. Telephone 1300 726 306 Mon - Fri 9am - 7.30pm Email [email protected] Website https://www.panda.org.au/info- support/pandas-national-perinatal-anxiety- depression-helpline
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PARENTLINE
Parentline is a phone service for parents and carers of children from birth to 18 years old. We offer confidential and anonymous counselling and support on parenting issues. Telephone 13 22 89 8am – midnight 7 days a week (including public holidays) Website https://www.education.vic.gov.au/parents/services- for-parents/Pages/parentline.aspx
SANE AUSTRALIA
We offer services to help support Australians affected by complex mental health issues. Whatever your age, ethnicity, faith, disability, sexuality or gender identity, we have something for you Telephone 1800 18 7263
COVID-19 https://www.sane.org/information-stories/the- Help in a pandemic sane-blog/wellbeing/covid-19-complex-mental- health
Email [email protected] We will respond within 24 hours Chat online https://www.sane.org/services/help- Monday to Friday 10am - 10pm centre/content/2#
Online forum https://saneforums.org/t5/Lived-Experience- Forum/ct-p/lived-experience- forum?_ga=2.226890779.701447546.1588472951- 475875238.1587343111
Carers forum https://saneforums.org/t5/Friends-Family-Carers- Forum/ct-p/carers- forum?_ga=2.226890779.701447546.1588472951- 475875238.1587343111
Webpage https://www.sane.org/
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SEXUAL ASSULT CRISIS LINE
The Sexual Assault Crisis Line Victoria (SACL) is a state-wide, after-hours, confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault. SACL is the central after hours coordination centre for all recent sexual assaults and provides immediate responses through Victoria. SACL operates between 5pm weeknights through to 9.00 am next day, and throughout weekends and public holidays.
Telephone (free call) 1800 806 292
Website https://www.sacl.com.au/
SUICIDE HELP LINE (24 HOURS)
SuicideLine Victoria is a 24/7 telehealth provider that offers free professional phone and online counselling for people living in Victoria. You do not require a medical referral to initiate contact. This means you can access free professional counselling anywhere, at a time that is convenient to you. Telephone 1300 651 251
Online Chat https://www.suicideline.org.au/phone-and-online- counselling/
Video Chat https://www.suicideline.org.au/phone-and-online- counselling/
Website https://www.suicideline.org.au/?gclid=Cj0KCQjw6ar 4BRDnARIsAITGzlAtE50wbOwjNYSrTBO-lGPA- wDvbbAeerME8DEbmGfdFyUf46YMyIgaAh1WEALw _wcB
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SUICIDE CALL BACK SERVICES
Suicide Call Back Service is a nationwide service that provides professional 24/7 telephone and online counselling to people who are affected by suicide.
Telephone 1300 659 467
Online Chat https://www.suicidecallbackservice.org.au/phone- and-online-counselling/suicide-call-back-service- online-counselling/
Video Chat https://www.suicidecallbackservice.org.au/phone- and-online-counselling/suicide-call-back-service- online-counselling/
Website https://www.suicidecallbackservice.org.au/
VICTIMS OF CRIME HELPLINE
The Victims of Crime Helpline is staffed by specially trained Victim Support Officers. The helpline operates between 8am and 11pm seven days a week. Telephone 1800 819 817
Text 0427 767 891
Website https://www.victimsofcrime.vic.gov.au/
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VICTORIAN POISONS INFORMATION CENTRE
The role of the VPIC is to provide the people of Victoria with advice about what to do if a person has been poisoned, has overdosed, has made a mistake with medicines or has been bitten/stung by a snake, spider, bee, wasp etc. For members of the public this includes telephone assessment, advice on first aid, with or without referral to a doctor or hospital. Information and advice is given to health professionals about formulations of products and management of poisoned patients. Telephone 13 11 26 24 hours a day, 7 days a week Website https://www.austin.org.au/poisons/
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HOMELESSNESS & HOUSING SERVICES
DPV HEALTH – HOMELESSNESS SERVICE
The DPV Health Homelessness Service is a case management service funded to support people at risk of or experiencing homelessness, and currently living in or have links to the Whittlesea Local Government area. Telephone 9409 8787
DPV Health Homelessness Services does not take direct referrals Access Service Point – Haven Home Safe 9479 0700 If you are experiencing homelessness or worried that you might become homeless soon Telephone 1800 825 955
Email [email protected]
Make an enquiry https://www.dpvhealth.org.au/contact-us/
Website https://www.dpvhealth.org.au/all- services/homelessness-service/
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DHHS
The department provides a range of housing solutions for Victorian families and individuals needing to gain safe and permanent housing. Telephone 1300 650 172 Services Crisis Accommodation https://services.dhhs.vic.gov.au/crisis- accommodation
Home Owner & Renter Support https://services.dhhs.vic.gov.au/home-owner- and-renter-support
Homelessness & Family Violence https://services.dhhs.vic.gov.au/homelessness- and-family-violence
Housing Options Finder https://services.dhhs.vic.gov.au/housing- options-finder
Supported Accommodation https://services.dhhs.vic.gov.au/supported- accommodation
Victorian Housing Register https://services.dhhs.vic.gov.au/victorian- housing-register
Getting Help https://services.dhhs.vic.gov.au/getting-help
Website https://services.dhhs.vic.gov.au/housing
FLAGSTAFF CRISIS ACCOMMODATION
Flagstaff is a statewide crisis service providing accommodation, meals and welfare supports for 64 men. Referrals are made through Homeground and priority is given to men in crisis who have no other options and significant support needs. Telephone 9329 4800
Address 9 Roden Street, West Melbourne, 3003
Email [email protected]
Website https://www.salvationarmy.org.au/locations/vi ctoria/salvocare-eastern/homelessness-and- support/residential-programs/
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FOLEY HOUSE
Located in Footscray, the Foley House is a long term residential program providing support, accommodation and meals for 58 men. Priority is given to those who have high level support needs and need a long term supported accommodation option. Telephone 9689 8843
Address 78 Ryan Street, Footscray, 3011
Website https://www.salvationarmy.org.au/locations/vi ctoria/salvocare-eastern/homelessness-and- support/residential-programs/
FRONTYARD YOUTH SERVICES
Frontyard Youth Services is a specialist youth service (aged 12 – 24) located in Melbourne’s CBD. Our team aims to support young people to meet their physical, emotional and social needs and to develop pathways out of homelessness. Many of the services at Frontyard work with young people across Greater Melbourne and throughout Victoria. Telephone 9977 0077
Urgent Assistance 9977 0000
Email Contact Us Form https://www.mcm.org.au/contact
Website https://www.mcm.org.au/homelessness/fronty ard
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HAVEN; HOME SAFE
Our clients and tenants are at the heart of what we do. We will endeavour to provide the best service possible so you can improve your circumstances and have a place to call home. Telephone (Preston) 9479 0700
Email Contact us https://havenhomesafe.org.au/forms/contact- us-preston/
Services Long Term Affordable Housing For low to moderate income families. All our tenants receive a discount off the market rent based on their household income. Initial Assessment & Planning The ‘gateway’. Its primary function is to help people in crisis - those who are experiencing homelessness, ‘at-risk’ of becoming homeless or in financial difficulty. Whether you have been referred to us from another organisation or you just walk in, we are there to help you. Moving On A rent subsidy and support program for families and single people who have experienced domestic or family violence. HIVE (Telephone: 9479 0723) Provides lawn mowing, cleaning, storage, and rubbish removal services for more than 250 Transitional Housing (THM) properties, 83 long-term housing properties, 45 interim properties, and three common areas in multi-purpose buildings across Melbourne. https://hivepropertyservicesvic.com.au/
Website https://havenhomesafe.org.au/
HOME OF COMPASSION (WOMEN)
Crisis supported accommodation for women and children includes: • short term (2 weeks) dormitory style accommodation • meals • personal support • information and referral to other services Telephone 9415 1010 Address 101 Gore Street, Fitzroy, 3065
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HOMEGROUND REAL ESTATE
HomeGround Real Estate is a not-for-profit real estate agency committed to providing landlords with a professional property management service, while reinvesting our revenue back into the community. By listing your property with HomeGround Real Estate at below market rent, you will receive the same quality and professional property management service offered to landlords who require a market rent return. HomeGround is a social enterprise of Launch Housing. Telephone 9288 9600
Email [email protected]
Contact us https://www.homegroundrealestate.com.au/contact- us/
Website https://www.homegroundrealestate.com.au/affordable- housing/
HOUSING VIC – CRISIS & EMERGENCY ACCOMMODATION
Help if you are homeless or at risk of homelessness or family violence.
Telephone After Hours Hours: 5 pm to 9 am, Monday to Friday and 24 1800 825 955 (free call) or (03) 9536 7777 hours on weekends and public holidays Family Violence Safe Steps Family Violence Response Centre for 1800 015 188 (free call) or (03) 9322 3555 women & children Available 24 hours Website https://www.housing.vic.gov.au/crisis- emergency-accommodation
Safe Steps Website https://www.safesteps.org.au/
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LAUNCH HOUSING
Launch Housing assists people experiencing homelessness into safe and secure housing through specialist homelessness services. We work with the broader community to ensure everyone has access to an affordable home and the services needed to maintain housing.
Telephone - Opening Doors 1800 825 955
Entry Point – Collingwood If you need assistance, you can visit us at 68 Oxford St, Collingwood, 3066. 1800 048 325 9288 9611 (support)
Email [email protected]
Website https://www.launchhousing.org.au/housing- support/
OPENING DOORS
Opening Doors 24-hour statewide toll free number to speak with a housing and support worker. The 1800 number will direct your call to a service closest to you, or if the call is outside business hours, it will be directed to Salvation Army Crisis Services. Telephone 1800 825 955
ST. MARY’S HOUSE OF WELCOME
Supporting people who are homeless St Mary’s House of Welcome is a not-for-profit open access centre in the heart of Melbourne providing basic essential services to people who are homeless and experiencing poverty, severe and persistent mental health issues, and those who are extremely isolated and socially marginalised. Telephone 9417 6497
Address 165-169 Brunswick Street, Fitzroy, 3065
Email [email protected]
Website https://www.smhow.org.au/-about-us
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THE OPEN DOOR
The Open Door is a transitional, supported residential service providing accommodation, meals and welfare supports for 44 homeless men. Facilities include single rooms, shared bathrooms, lounge areas and a communal dining room. Referrals are made from Flagstaff Crisis Accommodation service Telephone 9329 6988
Address 166 Boundary Rd, North Melbourne, 3051
Website https://www.salvationarmy.org.au/locations/vi ctoria/salvocare-eastern/homelessness-and- support/residential-programs/
THE WOMEN’S HOUSE
The Women’s House is a welcoming, safe and supportive engagement hub tailored to the needs of all women (trans and cis) who are experiencing homelessness or are at risk of becoming homeless. Telephone 9536 8464 Address 65 Robe Street, St. Kilda
Email [email protected]
Website https://www.sacredheartmission.org/seek- help/help-for-women/womens-house
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VINCENTCARE HOUSING & HOMELESSNESS
Providing support and services to people experiencing or at risk of homelessness and housing crisis. We provide transitional housing options and manage multiple properties throughout Victoria where people can live while we work with them to find long-term housing solutions. Through our Head Leasing program, we take on the responsibility of a lease and sublet properties so disadvantaged families and individuals can access and sustain tenancies in the private rental market. Telephone 1800 825 955 9304 0100
Email [email protected]
Address Northern Community Hub 175 Glenroy Road, Glenroy.
Ozanam House https://www.vincentcare.org.au/our- 268 Abbotsford Street, North Melbourne, 3051 services/ozanam-house/ Reception Telephone: 8327 7500 Contact us https://vincentcare.org.au/contact/
Website https://vincentcare.org.au/our- services/housing-and-homelessness/
VINCENTCARE – ATSI (17 – 25 YEARS)
The Young Adults Diversity Program provides medium to long-term support to young people aged 17-25 years old who identify as Aboriginal and/or Torres Strait Islander and who are homeless or at risk of homelessness in the North Western Metropolitan region. Telephone 9304 0100
Address VincentCare Northern Community Hub 175 Glenroy Road, Glenroy 3046
Email [email protected]
Website https://www.vincentcare.org.au/our- services/aboriginal-and-torres-strait-islander- support/
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WOMBAT HOUSING SUPPORT SERVICES
People who are homeless or at risk of homelessness who have links with Melbourne’s North West are supported to obtain and maintain suitable housing. Telephone 8327 2222 1800 887 775
Email [email protected]
Get help – Access Points https://www.wombat.org.au/get-help/
Western Region: 1800 825 955 Unison Footscray Ph: 9689 2777 Werribee – Ph: 8744 2100 SASHS Western Sunshine Ph: 9312 5424 Melton – Ph: 9747 7200 Services Youth https://www.wombat.org.au/whatwedo/youth/
Families https://www.wombat.org.au/whatwedo/families/
Single Adults https://www.wombat.org.au/whatwedo/single- adults/
Tenancy Plus https://www.wombat.org.au/whatwedo/tenancy- plus/
Youth Justice Pathways Program https://www.wombat.org.au/whatwedo/continuing- care-youth-justice/
LGBTI Homelessness & Family Violence https://www.wombat.org.au/whatwedo/lgbti- Program homelessness-family-violence-project/
Website https://www.wombat.org.au/
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HOSPITALS
AUSTIN HEALTH
We’re a leading specialist tertiary and quaternary health service. We’re recognised for our high- quality, safe, person-centred care, our leading teaching and research and as a place where staff and volunteers are proud to work. Sites Austin Hospital 9496 5000 145 Studley Road, Heidelberg, 3084. Heidelberg Repatriation Hospital 9496 5000 300 Waterdale Road, Ivanhoe, 3079. Olivia Newton-John Cancer Wellness & 9496 5000 Research Centre 145 Studley Road, Heidelberg, 3084. Royal Talbot Rehabilitation Centre 9490 7500 1 Yarra Boulevard, Kew, 3101. Website https://www.austin.org.au/about
MERCY HEALTH
Mercy Health - Health Services provides acute and subacute hospital care, mental health programs, specialist women’s and newborns’ health, early parenting education and support, and palliative care services in Victoria and New South Wales Sites Mercy Hospital for Women 8458 4444 Main Reception 163 Studley Road, Heidelberg 3084 8458 4058 Birth suite 8458 4444 Emergency Department Werribee Mercy Hospital 8754 3000 Main Reception 300 Princes Highway, Werribee 3030 8754 3400 Maternity Reception 8754 6700 Outpatients Clinics Medical / Surgical 8754 3390 Outpatients Clinics Antenatal 8754 3561 Psychiatric Unit Website https://health-services.mercyhealth.com.au/
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NORTHERN HEALTH
Northern Health is the major provider of acute, maternity, sub-acute and specialist services in Melbourne’s rapidly growing outer north. Services are provided through our four main campuses: Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre and Craigieburn Centre. Sites Northern Hospital 8405 8000 185 Cooper Street, Epping, 3076. Broadmeadows Hospital 8345 5000 35 Johnstone Street, Broadmeadows, 3047 Bundoora Centre 9495 3100 1231 Plenty Road, Bundoora 3083. Craigieburn Centre 8338 3000 274-304 Craigieburn Road, Craigieburn, 3064. Website https://www.nh.org.au/
NORTHPARK PRIVATE HOSPITAL
At Northpark Private Hospital, our patients come first. Led by top doctors, surgeons and a dedicated nursing team, our hospital has been providing high a quality healthcare to Melbourne's northern suburbs for over 30 years. With 144 patient-beds, Northpark Private is one of the largest private hospitals in Melbourne's northern suburbs. Telephone 9468 0100 Contact us https://northparkprivatehospital.com.au/contact- us
Website https://northparkprivatehospital.com.au/
SEYMOUR HEALTH
Our vision is to become a recognised leading provider of Rural Health Services. Seymour Health is one of the major employers in Seymour. Over 200 staff provide clinical care, support services, residential care for high needs clients and a wide range of community services. We are located at Bretonneux St, Seymour and service the communities in the Lower Hume region. Telephone 5793 6100
Email [email protected]
Website http://www.seymourhealth.org.au/
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ST. VINCENT’S HOSPITAL MELBOURNE
St Vincent’s is a tertiary public healthcare service. We provide a range of services, including acute medical and surgical services, emergency and critical care, aged care, diagnostics, rehabilitation, allied health, mental health, palliative care and residential care. We work with a vast network of collaborative partners to deliver high quality treatment, teaching, education and research. We have more than 5,000 staff and 880 beds in daily use across our services. Telephone 9231 2211
Website https://www.svhm.org.au/
ST. VINCENT’S PRIVATE HOSPITAL
St Vincent's Private Melbourne is a not-for-profit, private Catholic hospital. We provide you with the highest quality healthcare, modern facilities and the latest technology. Fitzroy 59 Victoria Parade, Fitzroy VIC 3065 9411 7111 East Melbourne 159 Grey Street, East Melbourne VIC 3002 9928 6555 Kew 5 Studley Avenue, Kew VIC 3101 9851 8888 Werribee 240 Hoppers Lane, Werribee VIC 3030 9218 8000 Website https://www.svphm.org.au/about-us
THE KILMORE & DISTRICT HOSPITAL
The Kilmore & District Hospital and Nursing Home provides comprehensive acute and aged care services to our rapidly increasing catchment population of 25,000 that extends to Broadford and Pyalong in the North, Wallan and Craigieburn in the South and Lancefield and Romsey to the West of Kilmore, Victoria, Australia. 191 staff are employed to cover our three venues. The Hospital has 30 Acute beds, an operating theatre, four-bay emergency and radiology department and a district nursing service. Telephone 5734 2000
Email [email protected]
Website http://www.kilmoredistricthospital.org.au/
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THE ROYAL CHILDREN’S HOSPITAL
The Royal Children's Hospital improves the health and wellbeing of children and adolescents through leadership in healthcare, research and education We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.With a passionate, highly skilled and committed staff campus wide of close to 4,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people. We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation. Telephone 9345 5522 General 9345 6180 Cancelling or rescheduling appointments Website https://www.rch.org.au/home/
THE ROYAL MELBOURNE HOSPITAL
Today the hospital is recognised as a world renowned institution, not only providing outstanding care and treatment, but improving the outcomes for all through a comprehensive medical research program, and the training of our future health professionals. As one of the largest hospitals in Victoria, the RMH provides a comprehensive range of health services across two campuses. Our city campus provides general and specialist medical and surgical acute services. Sub-acute services, including rehabilitation and aged care, outpatient and community programs are provided from our Royal Park campus. City Campus 9342 7000 300 Grattan Street, Parkville, 3050. Royal Park Campus 8387 2000 34 – 54 Poplar Road, Parkville, 3050. Contact us https://www.thermh.org.au/contact
Website https://www.thermh.org.au/about
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THE ROYAL VICTORIAN EYE & EAR HOSPITAL
The Royal Victorian Eye and Ear Hospital is Australia’s only specialist eye, ear, nose and throat hospital. We have been here for Victorians, caring for their senses and improving their quality of life for over 150 years. The hospital operates from a central hub in East Melbourne and also provides support for service delivery in other outpatient and community settings in Victoria and via telemedicine facilities. As the largest public provider of ophthalmology and ENT services in Victoria we deliver more than half of Victoria’s public eye surgery and all of Victoria’s public cochlear implants. We see over 220,000 patients a year. Telephone 9929 8666 General 9929 8500 Outpatients 9929 8666 Emergency Address 32 Gisborne Street, East Melbourne, 3002 Email Contact us form https://www.eyeandear.org.au/page/Contact_U s/General_Contact/
Website https://www.eyeandear.org.au/
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WESTERN HEALTH
Western Health provides a comprehensive, integrated range of services from its various sites; ranging from acute tertiary services in areas of emergency medicine, intensive care, medical and surgical services, through to subacute care and specialist ambulatory clinics. Western Health provides a combination of hospital and community-based services to aged, adult and paediatric patients and newborn babies. Sites Sunshine Hospital 8345 1333 176 Furlong road, St. Albans, 3021 Footscray Hospital 8345 6666 160 Gordon Street, Footscray, 3011 Williamstown Hospital 9393 0100 Railway Crescent, Williamstown, 3016 Sunbury Day Hospital 9732 8600 Macedon St, Sunbury Hazeldean Transition Care 9397 3167 211 Osborne Street, Williamstown 3016 Drug Health Services 8345 6682 3 - 7 Eleanor Street, Footscray, 3011 Sunshine Hospital Radiation 8395 9999 Therapy Centre 176 Furlong Road, St Albans, 3021 Email contact us form http://www.westernhealth.org.au/AboutUs/Pages/Contact.aspx
Website http://www.westernhealth.org.au/Pages/default.aspx
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THE WOMEN’S (THE ROYAL WOMEN’S HOSPITAL)
The Women’s, Australia’s first public women’s hospital, was established in Melbourne in August 1856. As a specialist hospital, the Women's is central to the Victorian health system, particularly with respect to advocating for women's health and leading innovation for the health and wellbeing of women and newborns. We are a major teaching hospital and internationally-recognised for our medical research. Telephone 8345 2000 Main Reception 8345 3030 Patient enquiries 9076 1233 Sandringham Email contact form https://www.thewomens.org.au/contact
Website https://www.thewomens.org.au/
Sites 20 Flemington Road, Parkville 3052. Sandringham – 193 Bluff Road, Sandringham, 3010.
WARRINGAL PRIVATE HOSPITAL
Specialising in Cardiology, Cardiothoracics, Orthopaedics, Sports Medicine, Pain Management and Oncology, the hospital provides a comprehensive range of medical and surgical services, Warringal Private Hospital provides the highest standard in all areas of health care. In 2015 the major redevelopment expanded the hospital to a 215 bed facility incorporating 11 state of the art operating theatres. Telephone 9274 1300
Contact us https://www.warringalprivate.com.au/About- Us/Contact-Us
Website https://www.warringalprivate.com.au/About- Us/About-Our-Hospital
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LEGAL SERVICES
FEDERATION OF COMMUNITY LEGAL CENTRES VICTORIA
The Federation is the peak body for Victoria’s Community Legal Centres. Our members are at the forefront of helping those facing economic, cultural or social disadvantage and whose life circumstances are severely affected by their legal problem. Telephone 9652 1500
Email administration @fclc.org.au
Find a Community Legal Centre https://www.fclc.org.au/find_a_community_legal_centre
Website https://www.fclc.org.au/about
LEGAL AID VICTORIA
We help people with their legal problems. We focus on protecting the rights of Victorians and representing those who need it the most. Telephone 1300 792 387
Online legal chat http://www.legalaid.vic.gov.au/get-legal- services-and-advice/free-legal-advice/get-help- online-with-legal-help-chat
Legal Aid Offices https://www.legalaid.vic.gov.au/contact- us/our-offices
Website https://www.legalaid.vic.gov.au/
NORTHERN COMMUNITY LEGAL CENTRE
Northern Community Legal Centre (NCLC) operates in one of the fastest growing and disadvantaged areas of Melbourne, and has a significant catchment including the Hume City Council, Moreland City Council and Mitchell Shire Council. NCLC operates from a central office located in Broadmeadows with outreach services to areas such as Wallan, Sunbury, Coburg and Craigieburn. Our purpose is to ensure equal access to justice for all in Melbourne’s North West and we do this by the provision of legal services, community legal education and law reform to meet the needs of the most vulnerable and disadvantaged people in Melbourne’s North West. Telephone 9310 4376
Email [email protected]
Website https://www.northernclc.org.au/
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WHITTLESEA COMMUNITY CONNECTIONS LEGAL SERVICE
Whittlesea Community Connections Community Legal Service provides free legal help to people who live, work or study in the City of Whittlesea and surrounding communities. Our legal team provides advice on many areas of the law and is available Monday to Friday 9am to 5pm. Telephone 9401 6655
Email [email protected]
Website https://www.whittleseacommunityconnections .org.au/
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LGBTIQ+
QLIFE
QLife provides Australia-wide anonymous, LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings or relationships. QLife services are free and include both telephone and webchat support, delivered by trained LGBTI community members across the country. Our services are for LGBTI individuals, their friends and families, and health professionals in Australia. Telephone 1800 184 527
Email [email protected]
Webchat https://www.qlife.org.au/resources/chat 3pm – midnight daily Website https://www.qlife.org.au/get-help
SWITCHBOARD VICTORIA
Switchboard Victoria provides peer-driven support services for the lesbian, gay, bisexual, transgender and gender diverse, intersex, queer and asexual (LGBTIQA+) people, their families, allies and communities Telephone 1800 184 527 Chat online https://qlife.org.au/resources/chat 3pm and 12 midnight every day of the week Website http://www.switchboard.org.au/
VINCENTCARE
VincentCare welcomes people who are lesbian, gay, bisexual, trans, intersex, queer and gender diverse. VincentCare offers caring and tailored services that are inclusive of LGBTIQ+ people and which embrace diversity. Whatever your gender or sexual preferences, you will receive safe and respectful quality care. We are committed to working with you to understand your diverse needs and strengths. Telephone 9611 9200
Email [email protected]
Contact us Form https://www.vincentcare.org.au/contact/
Website https://www.vincentcare.org.au/our- services/lgbtiq/
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LOCAL GOVERNMENT
BANYULE CITY COUNCIL
Telephone 9490 4222
Location 1 Flintoff Street, Greensborough 3088
Email [email protected]
Website https://www.banyule.vic.gov.au/Home
CITY OF DAREBIN
Telephone 8470 8888
Location 274 Gower Street, Preston, 3072
Email [email protected]
Website http://www.darebin.vic.gov.au/
CITY OF WHITTLESEA
The City of Whittlesea is located in Melbourne’s north, about 20km from the Central Business District (CBD). We are one of the largest municipalities in metropolitan Melbourne, covering an area of approximately 489 square kilometres. Our urban area includes: Bundoora (split with the City of Darebin and City of Banyule), Doreen (split with Shire of Nillumbik), Epping, Epping North, Lalor, Mernda, Mill Park, South Morang, Thomastown, Whittlesea Township. Our rural north includes: Beveridge (split with Shire of Mitchell), Donnybrook, Eden Park, Humevale, Kinglake West, Wollert, Woodstock, Yan Yean (split with Shire of Nillumbik) Telephone 9217 2170
Location Civic Centre Office 25 Ferres Boulevard, South Morang 3752 EDGE Youth Services Westfield Plenty Valley Shopping Centre - Shop MM9, 415 McDonalds Road, Mill Park 3082
Email [email protected]
Website https://www.whittlesea.vic.gov.au/
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HUME CITY COUNCIL
Telephone 9205 2200
Location 1079 Pascoe Vale Road, Broadmeadows 3047
Email [email protected]
Website https://www.hume.vic.gov.au/Home
MITCHELL SHIRE COUNCIL
Strategically located just 40km north of Melbourne, Mitchell Shire is one of Victoria’s fastest growing outer metropolitan municipalities. Telephone 5734 6200
Location 113 High Street, Broadford 3658
Email [email protected]
Website https://www.mitchellshire.vic.gov.au/
NILLUMBIK SHIRE COUNCIL
Telephone 9433 3111
Location Civic Drive, Greensborough, 3088
Email [email protected]
Website https://www.nillumbik.vic.gov.au/Home
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MATERNAL & CHILD HEALTH
CITY OF WHITTLESEA
Our maternal and child health service is a free, confidential service for families who have children from newborn to school age. Telephone 9404 8888
Email [email protected]
Locations https://directory.whittlesea.vic.gov.au/family- and-children/maternal-and-child-health- centres.aspx
Website https://www.whittlesea.vic.gov.au/community- support/children-and-families/maternal-and- child-health-services/
HUME CITY COUNCIL
Council provides a range of free maternal and child health services to our community. Our services focus on the early development of your child to ensure your baby gets the best start in life. Our dedicated team of Maternal and Child Health nurses, midwives and parent educators are specialists in child health and development. Telephone 9205 2844
Email [email protected]
Website https://www.hume.vic.gov.au/Residents/People- Services/Children/Maternal-and-Child-Health- Service
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MATERNAL & CHILD HEALTH LINE
The confidential, 24-hour Maternal and Child Health Line can give you information and advice about the care and health of your child (from birth to school age). When you call, qualified maternal and child health nurses can discuss your concerns about child health, development and nutrition, breastfeeding, your own health and any parenting issues.
Telephone 13 22 29
Website https://www.education.vic.gov.au/parents/ser vices-for-parents/Pages/telephone- services.aspx
https://www.education.vic.gov.au/parents/Pag es/default.aspx?Redirect=1
MITCHELL SHIRE COUNCIL
If you are new to the Mitchell Shire and have children between birth and 4 years, please contact us to make an appointment.
Telephone 03 5734 6253 MCH Central Bookings Email [email protected]
Locations https://www.mitchellshire.vic.gov.au/services/ children-and-families/maternal-child- health#locations
Website https://www.mitchellshire.vic.gov.au/services/ children-and-families/maternal-child-health
VICTORIAN GOVERNMENT – DHHS - MATERNAL & CHILD HEALTH
The Victorian Maternal and Child Health (MCH) Service is a free universal primary health service available for all Victorian families with children from birth to school age. The MCH Service consists of three components: the Universal MCH program, the Enhanced MCH program and the 24-hour MCH Line. Email [email protected]
Website https://www2.health.vic.gov.au/primary-and- community-health/maternal-child-health
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MENTAL HEALTH & WELLBEING
AUSTRALIAN CENTRE FOR GRIEF AND BEREAVEMENT
The Australian Centre for Grief and Bereavement counselling and support service, provides a statewide specialist bereavement service for individuals, children and families who need assistance following the death of someone close to them. The service also offers a range of bereavement support programs and a supervised clinical setting for practitioners of the Australian Centre for Grief and Bereavement and those with a proven ability in the area of loss and grief. Telephone - counselling services 9265 2100 (03) Email [email protected]
Fees are currently waived due to impact of Caronavirus Bereavement support groups https://www.grief.org.au/ACGB/Bereavement_Su pport/Support_Groups/ACGB/Bereavement_Supp ort/Support_Groups_2/Support_Groups.aspx?hke y=0115765b-2549-49bf-a58b-daebc0c2e30c
Training for practitioners https://www.grief.org.au/ACGB/Education/ACGB/ Education/Education_New.aspx?hkey=ffdda9b7- 2d95-4c30-9757-add2b654a315
Website https://www.grief.org.au/
My Grief App The Australian Centre for Grief and Bereavement which is funded by the Department of Health to operate the State wide specialist bereavement service, has recently launched a free mobile app. Designed to provide access to information and practical strategies for bereaved people and those who are supporting them. The MyGrief App is designed to empower bereaved people to self manage their experience of loss to the greatest extent possible and to give those supporting the bereaved information about how to do so appropriately and effectively. The MyGrief App is available for download at Google Play and for Apple Store
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AUSTRALIAN GOVERNMENT DEPARTMENT OF HEALTH - COVID-19 SERVICE PROVIDERS
Service Providers It can be tough finding the right online and phone mental health resources to suit your needs, Head to Health makes your search easier by pointing you to phone and online mental health information, programs and services from publicly funded providers. Browse to learn more Website https://headtohealth.gov.au/service-providers
Want to add your organisation to the list? https://headtohealth.gov.au/service-providers
BLACK DOG INSTITUTE
If you are looking for ways to look after your mental health, the website details a list of evidence-based tools and resources for you and your community with anxiety, stress, and mental wellbeing to help settle the mind. Telephone (02) 9382 4530
Email [email protected]
Website https://blackdoginstitute.org.au/COVID-19 COVID-19 resources Sign up to received updates on https://confirmsubscription.com/h/d/C28C413D75880DD5 mental health information and resources related to COVID-19
EHEADSPACE eHeadspace provides free online support and counselling to young people 12 – 25 and their families and friends. If you’re based in Australia and going through a tough time eHeadspace can help. Connect with a clinician 1:1 https://headspace.org.au/eheadspace/connect-with-a- 9.00am – 1.00am - 7 days a week clinician/
Join in a Group Chat https://headspace.org.au/eheadspace/group-chat/ qHeadspace If you identify as, are questioning or https://headspace.org.au/eheadspace/spaces/community are interested in learning about /372936 trans and gender diversity and/or sexuality join the community to discuss all things LGBTQIA+ Website https://headspace.org.au/eheadspace/
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EMENTAL HEALTH IN PRACTICE
Fact Sheet: Mental Health Resources during COVID-19 A great thing about these services is that most are available over extended hours. Crisis services, programs and apps can be used at any time. And they are not just for people with mental health diagnoses—they are for anyone who is facing some problems. Produced by Queensland University of Technology Black Dog Institute University Centre for Rural Health North Coase Menzies School of Health Research Website https://www.emhprac.org.au/wp- content/uploads/2020/03/Full-COVID-19-Factsheet-.pdf
GROW
You’re not alone – find a group today Mental wellness programs, online support groups, resilience programs. To protect the wellbeing of our community during COVID-19, we have close face to face meetings.
Telephone 1800 558 268
Contact us https://www.grow.org.au/contact-us/
Website https://www.grow.org.au/
HEADSPACE
National Youth Mental Health Foundation Information and services to support a young person going through a tough time
Find a Centre https://headspace.org.au/headspace-centres/
Website https://headspace.org.au/
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HEADSPACE – MINDFULLNESS
Mindfulness for your everyday life. Stress less, move move, sleep soundly. You can try Headspace for yourself and learn the essentials of medication and mindfulness with our free basics course. Headspace is offering free support during the COVID-19 crisis
Email [email protected]
Website Headspace
Download on the APP Store https://apps.apple.com/au/app/headspace- meditation-sleep/id493145008
Download on Google Play https://play.google.com/store/apps/details?id= com.getsomeheadspace.android&hl=en_AU
MINDSPOT WELLBEING
Online assessment and treatment for anxiety and depression
Telephone 1800 61 44 34
Contact https://mindspot.org.au/contact
Website https://mindspot.org.au/wellbeing-plus-course
ORYGEN
Working with young people, our partners and one another, we’re redefining what’s possible in global youth mental health research, policy, education and clinical care. Telephone 9966 9100
Tools and tips to help young people https://orygen.org.au/chatsafe communicate safety online about suicide Clinical Services https://orygen.org.au/Clinical-Care/Clinical- services
Website https://orygen.org.au/
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ORYGEN YOUTH HEALTH
Orygen provides specialist mental health services for young people aged 15 to 25 who reside in the western and north-western regions of metropolitan Melbourne. Our focus is on providing early intervention to young people with severe and/or complex mental illness.
Triage Telephone 1800 888 320
General Enquiries 996 9100
Inpatient Unit, Mavis Street, Footscray 8345 7550
Email – General enquiries https://oyh.org.au/contact/general
How to refer https://oyh.org.au/how-refer
Website https://oyh.org.au/
PHOENIX AUSTRALIA – CENTRE FOR POST TRAUMATIC MENTAL HEALTH
Caring for patients’ mental health during coronavirus and other infectious disease outbreaks
Telephone 9035 5599
Email enquiry https://www.phoenixaustralia.org/contact/
Find help https://www.phoenixaustralia.org/recovery/find-help/
COVID-19 Resources https://www.phoenixaustralia.org/resources/coronavirus- covid-19/
Website https://www.phoenixaustralia.org/
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NEIGHBOURHOOD HOUSES
ATTWOOD HOUSE COMMUNITY CENTRE
Attwood House Community Centre Inc. is a not-for-profit community based organisation which delivers a range of social, interest, education, health and wellbeing and care programs and services to the communities of Attwood, Greenvale, Gladstone Park and West Meadows. Telephone 9302 2643 Our services http://www.attwoodhouse.org.au/our- services/
Email [email protected]
Website http://www.attwoodhouse.org.au/
BANKSIA GARDENS COMMUNITY SERVICES
Banksia Gardens Community Services is a vibrant neighbourhood house and community service organisation located in the heart of Broadmeadows. With a strong commitment to community development and action research principles, our programs focus mainly on early childhood, education and training, young people, environmental sustainability and community participation and advocacy. Telephone 9309 8531 Courses https://banksiagardens.org.au/our-courses/
Email [email protected]
Website https://banksiagardens.org.au/
BROADMEADOWS WOMEN’S COMMUNITY HOUSE
The Women’s House is a friendly and safe place for women and children. It is a place to meet new people, talk, listen and discover more about yourself. The Women’s House is committed to providing opportunities for all women to explore and develop their strength, skills and confidence to be fully involved in the lives of their families and their communities. Telephone 9309 9433 Website https://www.anglicarevic.org.au/what-we- do/strengthening- communities/broadmeadows-womens- community-house/
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CRAIGIEBURN EDUCATION & COMMUNITY CENTRE
Craigieburn Education and Community Centre Inc. (CEACC) is committed to providing services to meet community needs that are affordable and accessible which encompasses the requirements and wants of the community. Telephone 9308-1477 Programs https://craigieburn.org.au/programs/
Email [email protected]
Website http://www.craigieburn.org.au
CREEDS FARM LIVING & LEARNING CENTRE
We provide a gathering place with a community focus and opportunities for life-long learning, skills development, information sharing, social and recreation activities and community development. We support local community groups by providing low cost meeting and function places. Telephone 9023 4606 0400 235 529 Email [email protected]
Courses http://creedsfarm.org.au/courses/
Website http://creedsfarm.org.au/
DALLAS NEIGHBOURHOOD HOUSE
We are a non-profit community, learn local organisation providing an informal and friendly setting for people to participate in a range of activities, such as Adult Education, community development and recreational activities. Telephone 9302 2131
Programs https://dallasnh.org.au/programs-2/
Contact us form https://dallasnh.org.au/contact/
Website https://dallasnh.org.au/
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GOONAWARRA NEIGHBOURHOOD HOUSE
We are a not for profit organisation offering a range of activities as dictated by the needs of its community. The House has been operating out of 8 Gullane Drive, Sunbury since it was officially opened in April 1990. Telephone 9740 6627
Email [email protected]
Website https://www.goonawarraneighbourhoodhouse.com.au/
GREENBROOK COMMUNITY HOUSE
Greenbrook Community House is inclusive and accessible to all community members. It provides a number of creative programs that encourage personal development, self-esteem and artistic expression. Telephone 8401 6261
Email [email protected]
Website – City of Whittlesea https://www.whittlesea.vic.gov.au/arts-events- recreation/libraries-and-neighbourhood- houses/neighbourhood-houses/
HOMESTEAD COMMUNITY & LEARNING CENTRE
The Homestead Community and Learning Centre in Roxburgh Park is a friendly place to learn new skills, pursue other interests, share cultures and meet with friends. It offers a range of education, arts and cultural programs based on the current needs and interests of the local community. Telephone 9205 2760
Website http://www.hume.vic.gov.au/homestead
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LALOR LIVING & LEARNING CENTRE
The Lalor Living & Learning Centre is a community run incorporated association based in northern Melbourne. We have been providing quality adult education for our local area for over 31 years.. We are a Learn Local provider and a Neighbourhood House. Our welcoming, friendly and professional Centre provides different activities and classes for members of the community. Many activities focus on adult education, including English and computers, but the Centre is very supportive of learners of all ages from culturally and linguistically diverse backgrounds. We offer an Occasional Childcare Service and an After School Tutoring Program for younger members of our community. Telephone 9465 6409
Email [email protected]
Website https://lalorllc.vic.edu.au/
MEADOW HEIGHTS EDUCATION CENTRE
Our team are dedicated to the needs of the community, through education, recreation and social interaction. Our experience in the culturally and linguistically diverse (CALD) background allows us to facilitate lifelong learning to all in our community. We are committed to improving the quality of life and vocational education and provide community services and development support. Telephone 9301 9200
Email [email protected]
Our courses http://mhls.com.au/courses
Website http://www.mhls.com.au
MERNDA COMMUNITY HOUSE
Mernda Community House welcomes you and provides a growing range of workshops and activities. The community house is your place to come together to make new friends, learn new skills and feel connected to your local community. Telephone 0408 255 266 0475 454 133
Email [email protected]
Website – City of Whittlesea https://www.whittlesea.vic.gov.au/arts-events- recreation/libraries-and-neighbourhood- houses/neighbourhood-houses/
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MILL PARK COMMUNITY HOUSE & ADULT TRAINING SUPPORT SERVICE
The Mill Park Community House was established in 1985 by a group of dedicated local people who believed that a community based learning and recreation service would be of benefit to the newly established suburb of Mill Park Telephone 9404 4565
Online contact form https://www.millparkcommunityhouse.com/
Website http://www.millparkcommunityhouse.com
NEIGHBOURHOOD HOUSES VICTORIA
Established in the early 1970s, Neighbourhood Houses Victoria is the peak body for the neighbourhood house and learning centres sector, representing a membership of close to 400 entities. We provide strategic leadership, effective state-wide advocacy, quality research, and timely advice on relevant policy and legislative developments. We support our sector to remain informed, upskilled and connected. We also aim to promote the benefits of neighbourhood houses in supporting and empowering local communities. Telephone 9602 1228
Email [email protected]
Find a neighbourhood house https://www.nhvic.org.au/searchdirectory
Website https://www.nhvic.org.au/
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NORTHWEST NEIGHBOURHOOD HOUSE NETWORK
The NorthWest Neighbourhood House Network, Incorporated [NWNHN, Inc.] comprises of 18 neighbourhood houses and learning centres located within the local government areas of Hume and Moreland in Melbourne, Victoria, Australia. Telephone 0417 376 899 0418 841 132
Contact form online http://www.nwnhn.org/contact-form.html
Email [email protected]
Website http://www.nwnhn.org
SUNBURY NEIGHBOURHOOD HOUSE
An independent NFP we are a small team of part time workers, dedicated volunteers and an elected Board of Management working in unity to continually seek opportunities to respond to our growing and vibrant community. We provide courses, workshops, programs, social events and clubs for all the local community. The neighbourhood house encourages lifelong learning and skill sharing through community led initiatives aimed at improving connectedness to each other and the environment. Telephone 9470 6978
Email [email protected]
Online contact form https://www.sunburyhouse.com.au/contact- us/
Website http://www.sunburyhouse.com.au
THOMASTOWN NEIGHBOURHOOD HOUSE
Creativity, information, connection, skills Thomastown Neighbourhood House is one of nearly 400 neighbourhood houses across Victoria and 1000 across Australia. At Thomastown we run events such as Taste of Thomastown, a monthly market and a social enterprise coffee cart, all within and in partnership with Thomastown Library. Telephone 8376 6939
Online contact form https://www.tnh.org.au/contact
Email [email protected]
Website https://www.tnh.org.au/
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TULLAMARINE COMMUNITY HOUSE
Founded in 1987 as a not-for-profit community centre providing programs for people with low incomes and diverse needs. Today it offers programs and community activities for all members of the community in Tullamarine and surrounding areas. We partner with many organisations to achieve the best results. Telephone 9338 9072
Email [email protected]
Website http://www.tullamarinehouse.org
WHITTLESEA COMMUNITY HOUSE
Whittlesea Community House Inc (WCH) is committed to providing education, information, community groups and recreation for the township and surrounding areas.
Telephone 9716 3361
Fix it Friday 9716 3361 WCC Social Worker Phone in 10.00 am – 1.00 pm Community Legal Service Interpreters available Lift Program for Mental Health Centrelink Financial Counselling Merri Health Victims Assistance NDIS with Brother of St. Laurence My Aged Care Danielle Green MP Email [email protected]
Website http://wchi.com.au/
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PHARMACY
AUSTRALIAN GOVERNMENT DEPARTMENT OF HEALTH
This fact sheet outlines how you can get your medicine if you are confined to home due to coronavirus (COVID-19). Changes to prescriptions are underway, but you can already have a telehealth consultation with your doctor and get medicines sent directly to you at home.
Website https://www.health.gov.au/resources/publications/helping- you-get-your-medicine-if-you-are-confined-to-your-home
Home Medicines Services https://www.health.gov.au/resources/publications/covid- information for consumers 19-national-health-plan-home-medicines-services- information-for-consumers
AUSTRALIA POST
Australia Post has teamed up with the Pharmacy Guild of Australia to deliver medicines via a contactless pharmacy home delivery service. Pharmacies will be able to offer customers free monthly delivery of under 500 grams of medication and other essential supplies using the Australia Post Australia Post says the new delivery option is designed to support vulnerable Australians, including those isolating themselves at home, people over 70 and people with chronic health conditions.
Media Release https://www.governmentnews.com.au/aus- post-turns-medicine-courier-in-battle-againt- covid-19/
CHEMIST WAREHOUSE
Chemist Warehouse can help you stay home and stay healthy during the COVID-19 pandemic with our new zero contact medicine delivery service. Contact your local store for more information and to see if you are eligible for free home deliveries as conditions apply. Pacific Shopping Centre Epping 9401 5096 Epping Homemaker Centre 9408 6363 Dalton Village 9408 8944 Westfield Plenty Valley 9113 4427 Plenty Road Bundoora 9467 7655 Sydney Road Campbellfield 9359 3165 Mernda Village 9717 9702 Website https://www.chemistwarehouse.com.au/COVID- 19-announcement
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FULL LIFE CHEMIST
Free delivery within their area. Will pick up the scripts and dispense. Mill Park 9404 2444 Shop 50, The Stables, Mill Park. Telephone Rivergum Village 9436 2444 Plenty Road, Mill Park. Telephone Website https://www.fullife.com.au/#aboutus
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REFUGEE HEALTH
OUTER NORTHERN REFUGEE HEALTH NETWORK SERVICE DIRECTORY
The Hume Whittlesea Primary Care Partnership on behalf of the Outer Northern Refugee Health Network developed the ONRHN Directory. It has been designed to give easy, accessible information on services and to be a quick reference guide of the range of services refugee or asylum seeker clients may be referred. Telephone 0418 922 256
Email [email protected]
Website https://onrhn.org.au/about-the-network/
The Directory comprises of an Introduction and Background section, a Quick Reference Guide and a Services Directory. The Directory is an updated and collated directory of local specialist and mainstream refugee support services with clear information in order to better streamline referrals for refugee and asylum seekers in the local and surrounding areas.
Link to PDF
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TRANSLATIONS
Many of the Health Services listed have information translated into community languages. There is also great resources available from the Health Translations Directory.
HEALTH TRANSLATIONS DIRECTORY
Health Translations is an online library which enables health practitioners and those working with culturally and linguistically diverse communities to easily find free translated health information.
Contact us form https://healthtranslations.vic.gov.au/bhcv2/bhcht. nsf/pages/contact_us
Website https://healthtranslations.vic.gov.au/
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YOUTH
EHEADSPACE eHeadspace provides free online support and counselling to young people 12 – 25 and their families and friends. If you’re based in Australia and going through a tough time eHeadspace can help. Connect with a clinician 1:1 https://headspace.org.au/eheadspace/connect-with-a- 9.00am – 1.00am - 7 days a week clinician/
Join in a Group Chat https://headspace.org.au/eheadspace/group-chat/ qHeadspace If you identify as, are questioning or https://headspace.org.au/eheadspace/spaces/community are interested in learning about /372936 trans and gender diversity and/or sexuality join the community to discuss all things LGBTQIA+ Website https://headspace.org.au/eheadspace/
CATCHMENT YOUTH SERVICES
Catchment Youth Services provides emergency accommodation for young people (16-25) in Victoria who are homeless and also works with those who are in risk of homelessness. The refuge is located in Reservoir. Telephone 470 5592 0408 753 976
Email [email protected]
Referrals Must be referred by the Access Points which include Melbourne Youth Support Service (MYSS) and Haven; Home, Safe (formerly North East Housing). Melbourne Youth Support Service https://www.mcm.org.au/homelessness/frontyard/our- (MYSS) services/accommodation
Haven Home Safe https://havenhomesafe.org.au/
Website http://merri.org.au/site/crisis-response-program/
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CITY OF WHITTLESEA
Our Youth Services Team, Baseline for young people, offers a range of services to help local young people – aged 10 to 25 – actively participate in their community. Youth workers available by phone during COVID-19 Address Shop MM1, Westfield Plenty Valley, Mill Park, 3082.
Telephone 9404 8800
Email [email protected]
Website www.baselinewhittlesea.com
FRONTYARD YOUTH SERVICES
Frontyard Youth Services is a specialist youth service (aged 12 – 24) located in Melbourne’s CBD. Our team aims to support young people to meet their physical, emotional and social needs and to develop pathways out of homelessness. Many of the services at Frontyard work with young people across Greater Melbourne and throughout Victoria. Telephone 9977 0077
Urgent Assistance 9977 0000
Email Contact Us Form https://www.mcm.org.au/contact
Website https://www.mcm.org.au/homelessness/fronty ard
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HUME CITY COUNCIL – YOUTH CENTRES & PROGRAMS
Youth workers are available to talk on 9205 2556 or at [email protected]. All face-to-face services, activities and programs are currently suspended. Telephone 9205 2556
Email [email protected]
Website https://www.hume.vic.gov.au/Services_For_You/You th/Youth_Centres_Programs
Broadmeadows Youth Activities https://www.hume.vic.gov.au/Services_For_You/You th/Youth_Centres_Programs/Youth_Central
Sunbury Youth Centre https://www.hume.vic.gov.au/Services_For_You/You th/Youth_Centres_Programs/Sunbury_Youth_Centre
Sunbury Rehearsal Space https://www.hume.vic.gov.au/Services_For_You/You th/Youth_Centres_Programs/Sunbury_Rehearsal_Spa ce
Craigieburn Youth Activities https://www.hume.vic.gov.au/Services_For_You/You th/Youth_Centres_Programs/Craigieburn_Youth_Cen tre
Meadow Heights Youth Activities https://www.hume.vic.gov.au/Services_For_You/You th/Youth_Centres_Programs/Meadow_Heights_Com munity_Centre
Roxburgh Park Youth Activities https://www.hume.vic.gov.au/Services_For_You/You th/Youth_Centres_Programs/Roxburgh_Park_Youth_ Centre
Youth Adventures https://www.hume.vic.gov.au/Services_For_You/You th/Youth_Adventures
Calling Youth Leaders https://www.hume.vic.gov.au/Services_For_You/You th/Calling_young_leaders
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JESUIT SOCIAL SERVICES - NAVIGATOR PROGRAM
The Navigator Program supports disengaged learners, aged 12-17, to re-engage with an education or training pathway. Navigator actively works with young people and their support networks to provide the support required for a successful return to education. The navigator program can advocate and support young people to connect with education, mental health and family violence services. For young people and their families connected to the Whittlesea, Nillumbik, Banyule, Yarra and Darebin areas; the program is also delivered in Hume/Moreland and Brimbank/Melton. Telephone 9387 1233
Email [email protected]
Key contacts [email protected]
About the Navigator program http://jss.org.au/wp- content/uploads/2015/10/Navigator-brochure- 2016-FINAL-for-web.pdf
Website https://jss.org.au/
https://jss.org.au/what-we-do/education- training-and-employment/
SPECTRUM YOUTH SERVICES
The Spectrum Youth Services team understands the needs of young people in a way that encourages community engagement and relationship building. Young people, predominantly from migrant and refugee backgrounds aged 12 to 25 have access to a range of support services that include individual casework, referrals to other services, information about relevant topics, participation in sporting and recreational activities, leadership and advocacy training, and education support. Dallas Site 61 Riggall Street, Dallas, 3047 Telephone 1300 735 653
Email [email protected]
Website https://spectrumvic.org.au/service/youth_services/
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YOUTH AFFAIRS COUNCIL VICTORIA
We advocate for young people and represent the youth sector to uphold the rights of all young Victorians Telephone 0437 088 384
Email [email protected]
Website https://www.yacvic.org.au/
YOUTH & FAMILY TEAM
The Youth and Family Team works closely with the Homelessness Service Sector (HSS) in supporting young people to improve their relationship with their family through team case management, family mediation, family conferencing, individual counselling, group and family therapies Telephone 9482 3488
Email [email protected] [email protected]
Website http://merri.org.au/site/youth-and-family- team/
YOUTH DISABILITY ADVOCACY SERVICES
The only advocacy service in Australia dedicated to helping young people with disability achieve their human rights Telephone 0438 638 734
Email [email protected]
Website https://www.yacvic.org.au/ydas
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YOUTH PROJECTS
Our Youth in Hume Outreach Program (YHOP) is a mobile youth service targeted at disengaged and at risk young people aged between 12 and 25 in the city of Hume. This is not a crisis service. Telephone 9304 9100
Contact us https://www.youthprojects.org.au/forms/contact- us
Website https://www.youthprojects.org.au/youth- outreach
YOUTH SUPPORT & ADVOCACY SERVICE
The Youth Support + Advocacy Service (YSAS) is Australia’s largest, youth-specific community service organisation. Operating since 1998 as Victoria’s flagship Youth AOD service, YSAS now employs over 350 skilled staff across 19 sites in metropolitan and regional Victoria. While the prime focus of YSAS remains on effective Youth AOD Treatment and sector leadership, the organisation also has extensive experience in providing young people and families with services that support improved mental health and improve meaningful community participation. Telephone 9415 8881
Contact Us https://ysas.org.au/contact-1
Website https://ysas.org.au/
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