DOCSLIB.ORG

Connecting Generations Through Innovation

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Connecting Generations Through Innovation SINGAPORE TELECOMMUNICA SINGAPORE T ION S L IMI T ED Connecting Generations ANNUAL Through REPOR Innovation T 2010/2011 T SINGAPORE TELECOMMUNICATIONS LIMITED ANNUAL REPORT 2010/2011 WorldReginfo - e59331a2-80d6-454b-99db-5dbab9af98fb Our drive for creativity and innovation has been the cornerstone of our business since our beginnings as a homegrown telephone company. Today, we are the leading communications group in Asia with operations and investments throughout the region. In our quest to become Asia’s best multimedia and ICT solutions provider, we are leaping beyond traditional boundaries to empower businesses with the latest technology and inspire individuals to stay connected in a borderless world. WorldReginfo - e59331a2-80d6-454b-99db-5dbab9af98fb Group at a Glance SingTel is Asia’s leading communications group, providing a diverse range of innovative services including fixed, mobile, data, internet, ICT and TV. LEAD AND SHAPE IN SINGAPORE In Singapore, SingTel has more than 130 years of operating experience and has played an integral part in the development of the country as a major communications hub in the region. As the market leader, we continue to lead and shape the digital consumer market in Singapore and the enterprise ICT market across Asia. WorldReginfo - e59331a2-80d6-454b-99db-5dbab9af98fb GROW IN COLLABOratE AUstralIA acrOSS THE REGION CONTENTS Optus is an Australian SingTel has investments 1 Key Figures leader in integrated in mobile operators in 8 Chairman’s Statement telecommunications, Bangladesh, India, Indonesia, 11 In Dialogue with GCEO 14 Board of Directors delivering cutting-edge Pakistan, the Philippines, 18 Members of the communications, information and Thailand. We are more Management Committee technology and entertainment than a financial investor. 21 Organisation Structure services. We enjoy a strong As part of a larger group, 22 Key Awards and Accolades 24 Operating and Financial Review No. 2 position in the mobile the associates share 48 Corporate Social Responsibility and fixed-line markets. As experiences and insights 52 Our People the challenger brand, Optus with one another as they 56 Corporate Governance has driven competition and navigate challenges, and take 72 Investor Relations led the way in delivering advantage of opportunities 74 Risk Management Philosophy and Approach innovative products and in their own markets. 80 Financial Statements services to customers. 195 Interested Person Transactions 196 Shareholder Information 198 Corporate Information 199 SingTel Contact Points WorldReginfo - e59331a2-80d6-454b-99db-5dbab9af98fb Key Figures OPERATING REVENUE (S$ m) Operating revenue grew on the back of strong mobile FY10/11 18,071 revenue growth from both FY09/10 16,871 +7% the Singapore and Australia operations, further boosted by the stronger Australian Dollar. UNDERLYING NET PROFIT (S$ m) Underlying net profit declined as a result of lower associates’ FY10/11 3,800 contributions, including Bharti FY09/10 3,910 -3% Africa’s losses and related acquisition financing costs, as well as investments in strategic initiatives. FREE CASH FLOW (S$ m) Free cash flow grew to a FY10/11 4,038 record S$4.04 billion, with FY09/10 3,406 higher cash flows from all +19% three businesses. (1) RETURN ON INVESTED CAPITAL (ROIC) (%) FY10/11 17.6 ROIC declined due to lower Group net profit and higher FY09/10 18.9 -1.3% average capital. points PROPORTIONATE EBITDA Through its investments in overseas markets, the Group has diversified its earnings base. Overseas operations contributed 76 per cent to proportionate Singapore 24% EBITDA, up 2 percentage Australia 30% points from a year ago. Regional Mobile Associates 45% Others 1% Note: (1) ROIC is the ratio of earnings before interest and tax (EBIT) to average net capitalisation, which is the aggregate of net debt, shareholders’ funds and minority interests. ANNUAL REPORT 2010/2011 1 WorldReginfo - e59331a2-80d6-454b-99db-5dbab9af98fb Covering more than 2 billion people across Asia and Africa. 2 SINGAPORE TELECOMMUNICATIONS LIMITED AND SUBSIDIARY COMPANIES WorldReginfo - e59331a2-80d6-454b-99db-5dbab9af98fb We are a long term strategic investor in these regional mobile operators – AIS (Thailand), Globe (the Philippines), PBTL (Bangladesh), Telkomsel (Indonesia) and Warid (Pakistan). Through Bharti (India), we also have significant presence in 16 African countries and Sri Lanka. (1) Burkina Faso, Chad, Democratic Republic of Congo, Republic of Congo, Gabon, Ghana, Kenya, Madagascar, Malawi, Niger, Nigeria, Seychelles, Sierra Leone, Tanzania, Uganda and Zambia ANNUAL REPORT 2010/2011 3 WorldReginfo - e59331a2-80d6-454b-99db-5dbab9af98fb SingTel has transformed from a traditional telecoms operator to a multimedia and integrated infocomm technology solutions company. 4 SINGAPORE TELECOMMUNICATIONS LIMITED AND SUBSIDIARY COMPANIES WorldReginfo - e59331a2-80d6-454b-99db-5dbab9af98fb We are making significant strides in innovation to improve customer experience and enhance their lifestyles and businesses. ANNUAL REPORT 2010/2011 5 WorldReginfo - e59331a2-80d6-454b-99db-5dbab9af98fb It’s about touching lives. 6 SINGAPORE TELECOMMUNICATIONS LIMITED AND SUBSIDIARY COMPANIES WorldReginfo - e59331a2-80d6-454b-99db-5dbab9af98fb We serve our customers with passion and appeal to their compassion. We galvanise our staff into action with a common vision. Together, we aspire to make a difference to the lives of the wider community we interact with. ANNUAL REPORT 2010/2011 7 WorldReginfo - e59331a2-80d6-454b-99db-5dbab9af98fb Chairman’s Statement Dear Shareholders, FY10/11 was a year of transformation for the SingTel Group. In Singapore, we cemented our position as the leader in communications services and grew to become a significant multimedia operator, offering differentiated innovative content and applications. In Australia, Optus’ mobile business continued to gain strength. Optus also celebrated the 25th anniversary of its satellite business and, in August, announced plans to launch its 10th satellite in 2013. We are the only full service telco in Australia that can harness the geographical reach of satellite communications for the benefit of our customers. As a Group, we crossed the 400 million mobile customer mark, with the inclusion of customers from Bharti’s 16 African operations, which Bharti successfully acquired in June 2010. With this milestone acquisition, the Group now has a footprint covering a population of more than 2 billion. Another significant event was the Next Generation National Broadband Network going live in Singapore. Leveraging the high speeds, we introduced innovative fibre services and differentiated ourselves from our competitors. In Australia, while the National Broadband Network (NBN) is still taking shape, we expect that it will level the playing field for operators in the country’s fixed-line market. Our knowledge and experience in Singapore will help Optus compete more effectively when NBN is rolled out in Australia. Beyond our focus on business and financial performance, we are also committed to our roles as responsible corporate citizens. We continued to contribute and raise funds for charities, victims of natural disasters and other social causes in the communities 8 SINGAPORE TELECOMMUNICATIONS LIMITED AND SUBSIDIARY COMPANIES WorldReginfo - e59331a2-80d6-454b-99db-5dbab9af98fb We are proactively we operate in. Natural disasters struck Australia we firmly believe that these strategic initiatives and we responded swiftly to render support. are critical to sustain SingTel’s future growth. responding to and Besides making donations, Optus worked shaping some of these tirelessly to restore services and distributed Our business in Australia gained revenue handsets and prepaid SIMs, to allow people market share and achieved strong EBITDA industry trends by to contact their loved ones. I am extremely growth and cashflow generation. Optus added innovating. We are in heartened by the way we responded. 582,000 postpaid mobile customers during a position to leverage the year, through differentiated mobile offerings, Continuing to delight our customers dedicated focus on customer experience our unique strengths and enhanced network coverage which now of scale, customer Mobile communications have become more covers 97 per cent of the Australian population than a communication tool. Customers are for both voice and data. knowledge and trusted increasingly finding new uses for their mobile relationships to devices, for recreational, social and transactional In the region, our associates have been investing purposes. Across Singapore and Australia, in mobile broadband - an area which holds deliver relevant and we are capturing and driving growth in this significant growth potential in the emerging personalised services area through a complementary focus of offering markets. However, a revival of competitive the latest smartphones and innovative pressures affected the financial performance to customers. applications, coupled with attractive mobile data of our associates, in particular, Bharti, Globe price plans. and Telkomsel, as they defended their market position. Bharti’s expansion into Africa also In Singapore, we achieved a record increase incurred significant financing costs and reduced of 156,000 new postpaid mobile customers. its earnings contribution to the Group. Our pay TV service, mio TV, made major strides in customer growth and, in May 2011, Nonetheless, we ended the financial year on crossed the 300,000 mark. We also became a strong
Load more

Recommended publications
  • Telecommunications and Community Wellbeing: a Review of the Literature on Access and Affordability for Low-Income and Disadvantaged Groups
    Telecommunications and Community Wellbeing: a review of the literature on access and affordability for low-income and disadvantaged groups Tony Eardley, Jasmine Bruce and Gerard Goggin SPRC Report 09/09 University of New South Wales Consortium Social Policy Research Centre Journalism and Media Research Centre July 2009 TELECOMMUNICATIONS AND COMMUNITY WELLBEING For a full list of SPRC Publications see, www.sprc.unsw.edu.au or contact: Publications, SPRC, University of New South Wales, Sydney, NSW, 2052, Australia. Telephone: +61 (2) 9385 7802 Fax: +61 (2) 9385 7838 Email: [email protected] ISSN 1446 4179 ISBN 978-0-7334-2796-1 Submitted: March 2009 Published: July 2009 TELECOMMUNICATIONS AND COMMUNITY WELLBEING Authors Dr Tony Eardley, Jasmine Bruce (Social Policy Research Centre) and Professor Gerard Goggin (Journalism and Media Research Centre) Contact details Dr Tony Eardley, Senior Research Fellow, Social Policy Research Centre, University of New South Wales, Sydney NSW 2052, ph 02 9385 7826, fax 02 9385 7838, email [email protected] Acknowledgements and disclaimer The authors would like to thank Isabel Yaya for additional research assistance. We are also grateful for the advice and support of the Low Income Measures Assessment Committee, especially those of its Chair, Chris Dodds. In particular we would like to thank Telstra’s Group Manager for Consumer Affairs, Robert Morsillo, who initiated this project, for his helpful and knowledgeable commentary on earlier drafts of the report. Any errors of fact and all views put forward in the report remain those of the authors and not those of either LIMAC or Telstra. Suggested Citations: Eardley, T., Bruce, J.
    [Show full text]
  • Toward Universal Broadband Access in Australia
    CASE STUDY TOWARD UNIVERSAL BROADBAND ACCESS IN AUSTRALIA Colin Oliver November 2009 Toward Universal Broadband Access in Australia ACKNOWLEDGEMENTS This case study has been prepared by Mr. Colin Oliver, ITU Expert within the framework of an ITU-NTC workshop on Universal Access and Rural Broadband held in October, 2009. It has been developed with the support of National Telecommunications Commission, Thailand and in consultation with the Department of Broadband, Communications and the Digital Economy, Government of Australia. The views expressed in the report are those of the author and do not necessarily reflect the views of the ITU or its membership. National Telecommunications Commission, Thailand 2 Toward Universal Broadband Access in Australia TABLE OF CONTENT 1.0 Introduction .......................................................................................................................................4 2.0 Universal Service Policy.................................................................................................................11 3.0 Regional and rural services............................................................................................................18 4.0 Development of broadband policy and programs .........................................................................22 5.0 National Broadband Network .........................................................................................................28 6.0 Concluding comments....................................................................................................................43
    [Show full text]
  • Interim Report: Senate Select Committee on the National
    The Senate Select Committee on the National Broadband Network Interim report December 2008 © Commonwealth of Australia ISBN: 978-0-642-71991-1 This document was printed by the Senate Printing Unit, Department of the Senate, Parliament House, Canberra. Members Of The Committee Members Senator Mary Jo Fisher, Chair, LP, SA Senator Fiona Nash, Deputy Chair, NATS, NSW Senator Simon Birmingham, LP, SA Senator Kate Lundy, ALP, ACT Senator the Hon Ian Macdonald, LP, QLD Senator Glenn Sterle, ALP, WA *Senator Simon Birmingham, LP, SA was Deputy Chair of the Committee from 27 June 2008 to 25 September 2008. Participating Members Senator Mark Bishop, ALP, WA Senator Scott Ludlam, AG, WA Senator the Hon. Nick Minchin, LP, SA Secretariat Ms Alison Kelly Secretary Ms Kyriaki Mechanicos Senior Research Officer Ms Meredith Bond Executive Assistant Ms Cassimah Mackay Executive Assistant Suite S1. 61 Telephone: (02) 6277 3635 Parliament House Fax: (02) 6277 5794 CANBERRA ACT 2600 Email: [email protected] iii TABLE OF CONTENTS Members Of The Committee ........................................................................... iii Abbreviations ................................................................................................... vii Glossary...............................................................................................................xi List of Committee Comments and Conclusions............................................xix Chapter 2..............................................................................................................xix
    [Show full text]
  • NBN Options for a Coalition Government
    NBN options for a Coalition Government March 2013 www.allenovery.com | www.ventureconsulting.com 2 NBN options for a Coalition Government | 2013 © Allen & Overy 2013 © Venture Consulting 2013 March 2013 3 Contents 1_Executive Summary 8 1.1_Policy objectives for a new NBN 10 1.2_Summary of options 14 2_Policy and political context 20 2.1_An inflexion point for Australia’s communications policy 22 2.2_The arrival of “Scenario B” 23 2.3_The changing electoral appeal of the NBN 24 2.4_A brief history of the NBN 25 2.5_Labor’s current policy settings for the NBN 28 2.6_NBN deployment performance to date 30 3_The current Coalition policy and the next 18 months 32 3.1_Stated Coalition policy objectives 34 3.2_Before the Federal Election 36 3.3_The first 100 days of a new Federal Government 38 3.4_The five critical issues that the Coalition will need to address 39 3.5_Questions that the Coalition has to answer 40 4_The market for broadband services 44 4.1_Economic issues raised by the NBN business plan 46 4.2_The lack of a fibre premium 47 4.3_The relationship between price, demand and externalities 49 www.allenovery.com www.ventureconsulting.com 4 NBN options for a Coalition Government | 2013 4.4_A mass market fibre network assumes mass market demand 51 4.5_The inevitability of further price regulation 54 5_The regulatory model for an NBN policy 56 5.1_The case for the NBN as a monopoly 58 5.2_Structural separation and a wholesale only network 60 5.3_Universal broadband access and uniform pricing 61 5.4_Conclusions for a new market structure
    [Show full text]
  • Interim Report: Senate Select Committee on the National
    Chapter 1 Introduction Referral of the inquiry 1.1 On 25 June 2008, the Senate established the Select Committee on the National Broadband Network (the committee) to inquire into and report by 30 March 2009 on: (a) the Government's proposal to partner with the private sector to upgrade parts of the existing network to fibre to provide minimum broadband speeds of 12 megabits per second to 98 per cent of Australians on an open access basis; and (b) the implications of the proposed National Broadband Network (NBN) for consumers in terms of: (i) service availability, choice and costs; (ii) competition in telecommunications and broadband services, and (iii) likely consequences for national productivity, investment, economic growth, cost of living and social capital (c) and other related matters. Conduct of the inquiry to date 1.2 The committee advertised the inquiry in The Australian and invited written submission by 15 August 2008; details of the inquiry were placed on the committee's website. 1.3 The full terms of reference for this inquiry are quite extensive and can be found at appendix 1. The Senate placed specific requirements on the conduct of the inquiry, including that the committee should 'request formal submissions that respond directly to the terms of reference' from a number of key stakeholder organisations and Commonwealth departments. 1.4 Letters were written to the named departments and organisations; however all responded by declining the invitation to submit. 1.5 As the committee had not received any submissions by the initial closure date, a number of additional letters were written to relevant organisations inviting submissions.
    [Show full text]
  • Interim Report: Senate Select Committee on the National
    Dissenting Report by Government Senators The Importance of Broadband 1.1 Labor Senators note that the Committee heard over and over from witnesses about the importance of Broadband infrastructure for Australia’s long-term economic prosperity. It is clear from the evidence of witnesses that broadband is a critical enabling technology. It will underpin and enhance Australia’s future prosperity and the living standards of all Australians. 1.2 The Majority Report argues that the Government should have commissioned a theoretical cost-benefit analysis before it embarked on this project to meet our election commitment. 1.3 Among the multitude of reports that seek to calculate the economic impact of broadband, there is a consistent ‘bottom line’ result – that broadband will deliver significant economic and social benefits to Australia. 1.4 Broadband will be critical for consumers. It will change and improve the way they interact in the Digital Economy, including with the use of IPTV, transferring large amounts of information quickly and enjoying cheap phone calls through Voice over IP. Over time, the need for high speed broadband to satisfy the demands of consumers will become greater and greater. 1.5 Broadband is also of critical importance to businesses, as noted in the Report in Clause 2.12. This sentiment has been echoed by Heather Ridout, CEO of the Australian Industry Group who has made it clear that the time for debate about whether Australia actually needed broadband was over. Ms Ridout has made it clear that: The idea that it could be deferred, delayed, argued about again is not warranted.
    [Show full text]
  • Can Project Alliance Contracts Deliver Australia's National Broadband Network?
    Viewpoint Can Project Alliance Contracts Deliver Australia’s National Broadband Network? Marianne Rose1, (The University of Melbourne / DLA Piper, Australia) Abstract The Australian Government has commenced an 8-year project to build and operate a new super-fast broadband network. This $43 billion dollar project aims to connect 90% of Australians to a 100 Mbps broadband service. Given the uncertainties associated with the project, this paper argues that an alliance contract structure is a suitable model for the delivery of the National Broadband Network. Introduction: Understanding the Government’s Aspirations to Build a Fast-paced Digital Economy A change is taking place in the Australian broadband landscape. The Australian Government has established the company NBN Co Limited (NBN Co) to build and operate a new super- fast broadband network. This $43 billion dollar, 8-year project aims to connect 90% of Australian homes, schools and businesses to a 100 Mbps broadband service (Prime Minister et al. 2009a, http://www.minister.dbcde.gov.au/media/media_releases/2009/022). However, in the context of a mass infrastructure project can the National Broadband Network (‘NBN’) be the foundation stone of the digital economy if it is without a contractual model to bind its framework together? This article considers if the alliance contract model can provide a legal framework to enable the deployment and delivery of an optical fibre broadband network to create the highway to Australia’s fast-paced digital future. The NBN project is accumulating debt, while demanding resources to ensure the delivery of a ubiquitous optical fibre network. If it succeeds, it will be the largest infrastructure project in Australian history; and yet it has no transparent contractual model to allocate risks and responsibilities in the delivery and deployment of the project.
    [Show full text]
  • Senate Select Committee on the National Broadband Network
    Chapter Two The Implementation Study Background to the Implementation Study 2.1 The background to the commissioning of the Lead Advisor (McKinsey-KPMG) to provide an Implementation Study to the Government was comprehensively detailed in the committee's Third Report.1 2.2 Also detailed in that report was the Government's failure to make publicly available the only interim report provided by the Lead Advisor. It was an interim report the Government received on 14 August 2009, a mere eight weeks after the Lead Advisor's appointment.2 2.3 The Government received the Implementation Study from the Lead Advisor on 5 March 2010.3 Despite repeated calls in Parliament and from industry and other stakeholders, the Government repeatedly refused to publicly release the document until 6 May 2010.4 The Implementation Study does not justify the NBN progressing 2.4 The Implementation Study was conducted within very limited parameters. As the Implementation Study itself states, [e]xplicitly, it does not: • Evaluate Government's policy objectives; • Evaluate the decision to implement the NBN via the establishment of NBN Co; • Undertake a cost-benefit analysis of the macro-economic and social benefits that would result from the implementation of a superfast broadband network.5 1 Third Report, November 2009, pp 32–34. 2 See Third Report, November 2009, p. 34, [3.24]–[3.26]. 3 Mr Daryl Quinlivan, Deputy Secretary, Infrastructure, Department of Broadband, Communications and the Digital Economy, Committee Hansard, Canberra, 15 April 2010, p. 63 4 The Hon. Lindsay Tanner, Minister for Finance and Deregulation and Senator the Hon.
    [Show full text]
  • The National Broadband Network
    ASIA-PACIFIC International Telecommunication Union Y 2012 L Telecommunication Development Bureau JU Place des Nations CH-1211 Geneva 20 Toward Universal Broadband Switzerland www.itu.int ACCESS IN AUSTralia – The NATIONAL BROADBAND NETWORK WORK T E N AND B IONAL BROAD T A N RALIA – THE – RALIA T S Au CCESS IN CCESS A AND B JULY 2012 Printed in Switzerland Telecommunication Development Sector Geneva, 2012 BROAD UNIVERSAL TOWARD 07/2012 Toward universal broadband access in Australia – The National Broadband Network July 2012 This case study has been prepared by Mr Colin Oliver, ITU Expert, within the framework of an ITU-NBTC- PTA workshop on Broadband Policy and Regulation held in August 2011. It updates an earlier case study prepared by Mr Oliver in 2009 and has been developed with the support of the National Broadcasting and Telecommunications Commission, Thailand. This case study includes information until 2011. ITU 2012 All rights reserved. No part of this publication may be reproduced, by any means whatsoever, without the prior written permission of ITU. Toward universal broadband access in Australia – The National Broadband Network Table of contents Page 1. Introduction ........................................................................................................................ 1 2. Broadband Requests for Proposals ...................................................................................... 10 3. National Broadband Network .............................................................................................
    [Show full text]
  • Submission: Senate Select Committee on the National Broadband Network
    regional telecommunications review FRAMEWORK FOR THE FUTURE Regional Telecommunications Independent Review Committee Report 2008 Framework for the future September 2008 © Commonwealth of Australia 2008 ISBN 978-0-642-75397-7 This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without prior written permission from the Commonwealth. Requests and inquiries concerning reproduction and rights should be addressed to: The Commonwealth Copyright Administration Attorney General’s Department Robert Garran Offices National Circuit, Barton ACT 2600 or posted at www.ag.gov.au/cca Senator the Hon Stephen Conroy Minister for Broadband, Communications and the Digital Economy Parliament House CANBERRA ACT 2600 Dear Minister Together with my colleagues, Alexandra Gartmann, Mark Needham, Bruce Scott and Josephine Stone, I have pleasure in submitting to you the first report of the Regional Telecommunications Independent Review Committee. In conducting our review we undertook extensive consultations, visiting 20 locations in regional, rural and remote areas between February and May 2008. During this process the Committee was able to hear and discuss the telecommunications issues facing people who live and work in regional Australia. This included individuals, consumer representative groups, diverse industries as well as local, state and territory governments. The substantial growth in significance of mobile and broadband communication services to regional Australians, along with the impact of the Government’s National Broadband Network proposal, provides an exciting opportunity for bold changes to telecommunications policy and legislation to secure equitable access to telecommunications services. In view of this opportunity, our report recommends a new framework, which will, if adopted by the Government, include mobile, broadband and voice services in universal service arrangements for the first time.
    [Show full text]
  • The Evolution of Nga
    THE EVOLUTION OF NGA 01.02.2011 Index Index ....................................................................................................................................................................I List of Figures ................................................................................................................................................... IV List of Tables .................................................................................................................................................. VIII Presentation of the study ....................................................................................................................................1 1. Background ................................................................................................................................................2 2. Demand .....................................................................................................................................................5 3. Access Network Technologies ................................................................................................................. 11 3.1 Wireless .......................................................................................................................................... 12 3.2 HFC Network ................................................................................................................................... 14 3.3 xDSL Technologies ........................................................................................................................
    [Show full text]
  • 46% Mobile Market Share in Singapore
    S INGA Headquarters Singapore Telecommunications Limited P Staying o 31 Exeter Road R e Comcentre ReSilient tele Singapore 239732 Republic of Singapore C Tel: +65 6838 3388 o Fax: +65 6732 8428 MMU Website: www.singtel.com ni C ATION S li M ite D ANNUAL REPORT 2008/2009 StRiving togetheR SINGAPoRe teleCoMMUniCATIONS liMiteD ANNUAL REPORT 2008/2009 For personal use only ContentS 2 Operational Highlights REACHING FURTHER AS THE STAYING RESILIENT WITH 4 Financial Highlights MARKET LEADER GOOD GOVERNANCE 6 Chairman’s Statement 23 Operating and Financial Review 58 Corporate Governance Report 9 Organisation Structure 75 Financial Statements 10 Board of Directors STAYING COMMITTED TO BE A 183 Interested Person Transactions 16 Members of the RESPONSIBLE CORPORATE CITIZEN 184 Shareholder Information Management Committee 50 Corporate Social Responsibility 186 Corporate Information 18 Awards and Accolades 54 Our People 187 SingTel Contact Points Singtel is asia’s leading communications group, providing a diverse range of innovative communications services including fixed, mobile, data, internet, it and tv. For personal use only Staying ReSilient • StRiving togetheR Resilience is a trait that is often appreciated only in challenging times, but reflects the underlying strength and true capability of a corporation. In a year that many companies worldwide found difficult, SingTel achieved growth and profitability, and laid the foundations for continuing success. Amid the economic downturn, we are striving as a Group, innovating and improving, so that we continue to offer a great experience for our customers as well as the best value proposition for our investors. Staying resilient, striving together. That’s how SingTel will emerge even stronger than before.
    [Show full text]