REQUEST FOR PROPOSAL #1606 RFP #1606 TITLE: Centralized Ticketing System, Kent State University DATE OF ISSUE: Wednesday, January 30, 2019 SEALED PROPOSALS DUE: Wednesday, March 6, 2019, No Later than 4:30 pm. EST Proposals must be received via DocuSign and Certificate of Completion must be timestamped “Signed” no later than the date and time specified above. Proposals timestamped after that date and time will be rejected. Proposals are to be submitted in accordance with the enclosed Proposal Instructions and Specifications. There will not be a formal proposal opening. The Procurement Department shall at all times reserve the right to reject any or all proposals, award partial proposals, waive any proposal informalities or irregularities, and request new proposals if doing so is deemed to be in the best interests of Kent State University. Questions pertaining to any specifications contained herein should be directed to: Janet A. Schramm, Sr. Procurement Agent II Kent State University, Procurement Department 330 Harbourt Hall, 615 Loop Road Kent, Ohio 44242-0001 Phone: 330-672-2276 Fax: 330-672-7904
[email protected] www.kent.edu/procurement Page 1 of 39 RFP #1606 Centralized Ticketing System Issued, January 30, 2019 TABLE OF CONTENTS 1.0 Project Timeline 2.0 Overview of Kent State University 3.0 Request for Proposal Instructions 4.0 Request for Proposal Agreement Terms 5.0 Request for Proposal Format and Evaluation Criteria 6.0 Request for Proposal Specifications 7.0 Definitions 8.0 Sample of Response Forms 1-9 Continued on next page. Page 2 of 39 RFP #1606 Centralized Ticketing System Issued, January 30, 2019 1.0 PROJECT TIMELINE All respondents are expected to adhere to the following timeline in completion of the Request for Proposal process: ● Wednesday, January 30, 2019: RFP Issued ● Wednesday, February 13, 2019: Questions Deadline.