Report of the University Librarian For the year 2008

The University Library, The University of Auckland Annual Report New Zealand 2008

1. Overview: Janet Copsey, University Librarian

The Library was given approval to purchase the new Primo software, to deliver an improved resource discovery environment, at the end of 2007. User expectations had been changing for some time, with the Voyager interface, in particular, looking very dated. There was also a confusing range of access pathways to different types of information and a clear need to present a more simplified approach to accessing the wealth of resources available in The University of Auckland Library. Implementation of the new software from the Library’s principal vendor, Ex Libris, in combination with a project to enhance the delivery of the MetaLib software, became a major focus for public service and digital service teams in 2008.

Like most software projects there were more challenges than initially envisaged. However by year end considerable progress had been made. A beta version of the enhanced catalogue, using the Primo software, and enhanced access to Databases & Articles (through a combination of the MetaLib and SFX software, and the Library’s locally-developed e- journal and database listings) were both made available in December for end-user access from the Library’s website.

One of the unplanned, but welcome, spin-offs from the project was the new collaboration that developed across the Library system as different project groups focused on the design and usability of the new products. The objective was to design uncluttered screens that delivered the maximum information with minimum instruction, and to use colour to highlight features; judging by the feedback received both locally and internationally, this has been achieved.

It was also agreed that it was time to replace the Library’s thirteen year old LEARN brand with plain English, ie “the Library website”, from 2009 onwards. This resulted in considerable work on the Library website pages and in a range of Library and University print publications, with the majority being updated in time for the change. A new banner for the Library website was designed for launching in 2009 to align with the new University website.

Enhancements also continued to be made to other key software packages on which the Library relies for service delivery. A new version of Voyager was implemented, a major upgrade of the VDX software, which manages the interlibrary loan operations was completed, as were upgrades to the DSpace software, which provides the ResearchSpace respository system, and the EZproxy software which seamlessly enables uncharged access to Library resources on the Internet.

2008 was another year for significant investment in the collection. A new milestone was reached with 67% of the collection allocation being spent on electronic journal subscriptions, e-books and back-file sets of digitised materials, primarily journals. The digital collection is now truly world-class and offers a wealth of resources to students and staff, anywhere, anytime. Unlike many other university libraries in New Zealand and internationally the Library’s collection budget has been covered by foreign exchange contracts for a couple of years; in the current challenging economic environment this foreign exchange cover has proven very beneficial as the Library has been able to maintain previous levels of investment in the collection.

2008 saw continued focus on the development of open-access digital content by the Library team with a significant number of PhD theses added to the ResearchSpace institutional repository, forty more volumes added to Early New Zealand Books, 27 more volumes digitised for The Journal of the Polynesian Society, and the launch, via a commercial service, of the INZART database of over 80,000 records.

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Total loans decreased 12% from 1,137,662 in 2007 to 1,009,611 in 2008. However there continued to be significant increases in the use of web resources, including a 9% increase in the number of views/downloads from the Electronic Course Materials collection – 900,669 in 2008 compared to 826,094 in 2007; some of this increase can be attributed to growth in the collection size as well.

The number of Library website sessions, including LEARN and the Information Commons website, reduced slightly in 2008 – 5,716,286 sessions as compared with 5,783,910 sessions in 2007 but more importantly page views increased substantially from 24,139,412 views in 2007 to 32,828,216 views in 2008.

The Library’s interlibrary loan and document delivery service is now the largest in New Zealand, with significant growth in 2008 coming from two areas – first, Australian libraries as a result of the direct interfacing of The University of Auckland VDX interlibrary loan system into the Australian national system and secondly, other international libraries, especially North American libraries, as a result of the loading of all University of Auckland Library catalogue records into the OCLC Worldcat database which has 130m unique records.

A new Flexible Delivery Service was introduced for students enrolled in courses designated flexible or distance. This was well received by the intial target group and the service has since been extended to include PhD students and staff.

An upgrade of accommodation space and the transfer of faculty-owned film and television material from a separate database into the Voyager system were two Audiovisual Library projects which were completed in 2008. Both will result in significant improvements in service provision in 2009, particularly the transfer of all film and television material into the Voyager system as this enables online issuing for the full collection for the first time.

The Business Information Centre in the Owen G. Glenn Building opened for service at the start of 2008. This new service, specifically targeted at postgraduate students and staff in the School of Business, continued to evolve throughout the year as a result of feedback from staff and students.

Security cameras were installed throughout the General Library with viewing available from computer screens at the new security desk at the entrance to the General Library. The extra security resulted in a decrease in incidents.

The Information Commons Group, with concentrated computer facilities, continued to be heavily used by students and the IC blog proved to be the most popular communication forum with students, with close to a million views in 2008.

A major project to move approximately 40,000 volumes of print serials, that were duplicated electronically, from the General Library to the Off Campus Store was initiated mid-year and will continue into early 2009. This will address some of the more urgent collection space requirements in the General Library but the issue of storage will need to be addressed in the near future as the Off Campus Store is now close to full. In its submission to the University consultation document on “Proposals for Future Campus Development” the Library highlighted issues relating to the storage of both general collections and the mostly unique “Special Collections” that need to be addressed in future campus development plans.

The Library made significant power savings during the year with the most successful process being a script written by the Library’s IT Manager to automatically shut down public-access PCs just after closing time and to start them up again just prior to opening time.

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Brian Flaherty, the Assistant University Librarian (IT) was awarded a Universitas 21 fellowship to visit six U21 libraries in UK, Europe and Asia. The focus of the visits was on information management and related infrastructure.

Hester Mountifield, the Assistant University Librarian (Information Commons and Learning Services), and Li Wang, the Library’s Learning Services Manager, represented the University of Auckland Library at the opening of the new Shanghai Jiao Tong University Library at the invitation of the Library’s Director. The Assistant University Librarian was asked to present on the Information Commons service to Shanghai Jiao Tong Library staff and visitors; presentations on The University of Auckland Library and its services were also made at a number of other university libraries in Beijing and Shanghai.

Negotiation for the renewal of the contract for delivery of a library service, primarily at the desktop, to all health and medical professionals employed by Auckland District Health Board (ADHB) was successfully completed. An additional service for the delivery of electronic journals and databases for off-site and after-hours access was developed because of the security challenges for the ADHB in providing off-site access to their employees to their network.

Jillian Irwin, Interlibrary Services Manager, retired at the end of 2008 after thirteen years in this position. Jill was chiefly responsible for developing an online interlibrary loan and document delivery service that has become highly efficient in meeting staff and student needs while also providing an enhanced source of income to the Library.

2. Finance: Lynn Talaic, Library Business Manager

The 2008 collections expenditure in the PeopleSoft accounts was $17,577,165 with expenditure in the Voyager accounts reflecting the “budget rate” for specific currencies rather than the actual expenditure as shown in the PeopleSoft accounts. $2,384,769 of the collections budget was spent from the operational budget on leased electronic resources, with the remaining funds being spent on print and electronic items that were capitalised.

There was a capital budget of $682,760 for the replacement of computers which had reached the end of their three year leases, the replacement of four microtext machines, RFID conversion costs for the Epsom and Tai Tokerau libraries, installation of the Primo software and minor capital works in the Audiovisual Library.

Expenditure on people costs was slightly over the allocated budget. This was a result of the significant uptake in superannuation by Library staff and the associated expense attributed to the Library for the employer contribution costs. Staffing costs for the commencement of the upgrade of the General Library security system, including the purchase of RFID tags, over the Summer break were included in the 2008 staffing budget.

Operational costs were below budget as a result of savings against the original budget for depreciation which had been set prior to agreement on a change in practice. Print serials ten years and older were fully depreciated at the end of 2007 and the depreciation rate on print serials was changed from 8%DV to 10%SL. There were also savings in utilities by introducing power efficiency procedures. A reduction in photocopying resulted in both photocopy revenue and expenditure being less than budget.

Total Library revenue decreased by $46,199 compared to 2007, with decreases in fines and photocopying income streams. However income from the Bindery and from document delivery services increased compared to 2007 figures. 5

The Library also received revenue from contracts with other University departments and from Associate Members, as well as grants from PRDLA and Beca Carter, donations from Russell McVeagh and the Spencer Mason Trust, and drew on the Marylyn Mayo fund for additions to the Marilyn Mayo Rare Books Room in the Davis Law Library.

3. Collections: Chris Wilson, Associate University Librarian – Access Services

Overview of expenditure

79% of the collection funds were committed to ongoing subscriptions - print and electronic serials, databases and e-book collections and 21% to one-off monograph purchases; this compares to 77% allocated to subscriptions and 23% to monographs in 2007. 67% of the budget (61% in 2007) was spent on electronic materials as opposed to print, microform, etc, with 98% of that expenditure being allocated to electronic serials, databases and e- book subscriptions and only 2% to e-books bought as one-off purchases. Purchasing e- books as subject collections adds considerably to the Library collection; over 18,000 e-book titles were included in 2008. The percentage of print serials purchased compared to electronic serials continues to decline; 17% are print serials as opposed to 83% electronic.

Notable print and microfilm items added to the collection included:

Bawstetter, Franz. Theses ex philosophia universa [microform] : quas verbo incarnato Deo de Deo lumine de lumine humillimè consecrates. [Coloniae : s.n., 1711?]

Behrens, Karl Friedrich, b. 1701. Histoire de l'expédition de trois vaisseaux, envoyés par la Compagnie des Indes Occidentales des Provinces-Unies, aux terres australes en MDCCXXI. A La Haye, Aux depens de la Compagnie, 1739.

Catholic Church. Diocese of the Rarotonga and Niue. Diocesan archives, 1891-1993 [microform]. Canberra, ACT : Pacific Manuscripts Bureau, Australian National University, [1994?].

Hamilton, George. A voyage round the world, in His Majesty's frigate Pandora. Performed under the direction of Captain Edwards in the years 1790, 1791 and 1792. With the discoveries made in the South-sea; and the many distresses experienced by the crew from shipwreck and famine ... Berwick [Eng.] : W. Phorson, London, B. Law and Son, 1793.

Le Gobien, Charles, 1653-1708. Histoire des isles Marianes, nouvellement converties à la religion chrestienne : & de la mort glorieuse des premiers missionnaires qui y ont prêché la foy. A Paris : Chez Nicolas Pepie, rue S. Jacuqes, au grand Saint Basile, au dessus de la Fontaine de S. Severin, M.DCC (1700).

Moerenhout, J. A. (Jacques Antoine), 1796-1879. Voyages aux îles du Grand océan : contenant des documens nouveaux sur la géographie physique et politique, la langue, la littérature, la religion, les mœurs, les usages et les coutumes de leurs habitans : et des considérations générales sur leur commerce, leur histoire et leur gouvernement, depuis les temps les plus reculés jusqu'à nos jours. Paris : A. Bertrand, 1837.

Tuhaere, Paora. Conveyance of Kaipara Puke Hua block allotments : Paira Tuhaere to Edmund Thomas Durham...10 Feb 1880. 2 handwritten pages on vellum, salient points underlined in red. Containing one hand drawn map, revenue stamps cancelled at Shortland Street Auckland. Signed by Trust Commissioner 5 March 1880. Inc...

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New manuscript collections acquired included:

Australia. Prime Minister's Dept. Pacific Branch. Translations of German publications, official correspondence and documents relating to Papua New Guinea, covering 1889-1924. Translated by H.A. Thomson. 1923-1924.

Sheppard, E. A. (Elizabeth Annie), 1908-1991. Further papers.

University of Auckland. International Research Institute for Māori and Indigenous Education. Records of the Native Schools System project. 1993-1995.

American Samoa Community College. Samoan Studies Institute. Videorecordings of Samoan language, culture, oratory, music, dance, oral histories, political structure, and social life and customs, compiled by the Samoan Studies Institute, American Samoa Community College. 1997-2005.

Haley, Russell, 1934- . Letters and poetry manuscripts received from Alan Brunton. 1970- 1975.

New Zealand Labour Party. Mt Albert Branch. Electorate Committee. Records. 1970s-2008.

E-Books

There was a substantial investment made in e-books. The Library renewed its contracts with Springer, Elsevier, and the Royal Society of Chemistry to purchase most works released online by these publishers in 2008, and continued to lease access to large collections from providers such as ebrary, Knovel, ACLS and the OECD. Over 400 new arts and social science e-books were licensed from Oxford University Press on the Oxford Scholarship Online platform and a set of 26 Oxford medical handbooks were acquired through Books@OVID. Cambridge Histories Online provided over 250 volumes published in the various history series by Cambridge University Press.

The range of scholarly editions available on the Past Masters platform was extended with the licensing of the English Letters series from InteLex. New works included the collected letters of Dickens, Coleridge, Hardy, Pope, Synge, Tennyson, and W. B. Yeats. Online access to the Hengwrt Chaucer, believed to be the earliest extant copy of the Canterbury Tales, was acquired from Scholarly Digital Editions.

A further eight netBASE book packages were added, giving users access to 34 collections of technical handbooks and monographs published by Taylor & Francis; new subject areas covered include computer science, ergonomics, occupational health and safety, textiles, and water science and engineering. A customised collection of over 40 medical and nursing texts was introduced on the STAT!Ref platform, and the range of medical works on Books@OVID was extended with a new collection of over 130 Lippincott titles, selected on the basis of their high rating by Doody’s review service.

E-Journals

The Library continued to strengthen its electronic journal collection and at the end of December there were 32,745 individual e-journal holdings linked from Voyager, of which 2,051 (6.3%) were added during 2008. The largest licensed publisher’s collections represented in the catalogue are from Elsevier, with 3,083 journals available to users through ScienceDirect, Wiley-Blackwell with 1,926 titles available on the Wiley InterScience 7 platform, and Springer Verlag, with 1,857 titles licensed via SpringerLINK.

Individual print subscriptions continued to be migrated across to online packages although this process had rather less impact than in previous years as contracts with all of the major commercial journal publishers were already in place. During 2008 the focus was on smaller society publishers: in particular new arrangements with NRC Research Press, the Optics Society of America, the Royal Society (London) and the Institution of Civil Engineers (Thomas Telford) which will result in extended online coverage of journals from these institutions in 2009.

Every major scholarly journal publisher has now undertaken a retrospective digitisation project and the Library is fortunate in that over the last five years it has been able to acquire significant journal archival collections of interest to users. 2008 was no exception: complete archives from the publishers Emerald and Sage, purchased late in 2007, were linked from Voyager and segments of the Blackwell journal archive were catalogued as they became available. Collections from Cambridge University Press, Brill, NRC Research Press, and the Royal Society (London) were acquired and will be linked from Voyager upon release in 2009.

The final segment of the Nature archive was purchased with the assistance of strategic funding in August. In conjunction with the Library’s current licence this provides users with searchable online access to all issues of Nature from its inception in 1869. The Economist Historical Archive, purchased at the end of 2007, and released by Gale in February, provides a searchable facsimile copy of every issue of the Economist magazine published from 1843 through 2003. The Lippincott, Williams & Wilkins legacy archive on the OVID platform, acquired in March, provides access to around 220 medical and health science journals from the first issue through 1993. An extension to the Institute of Physics journal archive, covering 1994-2003, removed an annoying gap between the end of the IOP historical archive in 1993 and the start date of the Library’s current licence.

JSTOR coverage was enhanced with the addition of the Arts & Science VI collection: focusing on economics, education, linguistics, political science and area studies; this module will comprise about 120 journals when fully released in 2010. Users now have access to all JSTOR archives (currently 1250 titles) with the exception of the African material from Aluka and one regional collection. Periodicals Archive Online was updated with the addition of the latest module, PAO 7. Scheduled for full release during 2009, it is expected to comprise 61 journal runs in the arts and social sciences.

The Hein Online archive was extended with the addition of the United Nations law collection, providing a back-file of the major UN legal series. Coverage of Chinese language periodicals was augmented with the purchase of four archival collections from CNKI which are available on the China Academic Journals platform; these ‘Century Journal Project’ sets include over 1,000 titles published 1917-1993. The Eighteenth century journals collection (ECJ I-III) from Adam Matthew Digital provides facsimile copies of rare journals printed in the United Kingdom between 1685 and 1815.

Other E-Resources

The Library also acquired several significant newspaper archives in 2008. The New York Times archive, licensed in 2004, was supplemented by five additional ProQuest Historical Newspaper series: the Guardian & Observer, the Atlanta Constitution, Chicago Tribune, Los Angeles Times and the Washington Post. Although the ProQuest Historical Newspaper collections do not include issues for the last three years, they cover each publication from its inception and add a year’s content annually. The Kikuzo II database provides over 7 million 8 articles published by Asahi Shimbun in Japan since 1945. Two other searchable online newspaper archives acquired during the year were the 17th-18th Century Burney Collection and 19th Century British Library Newspapers, published by Gale. Both products draw on British Library holdings: the former on the 700 volumes of newspapers collected by Charles Burney in the early nineteenth century.

A wide variety of new online reference resources were made available in 2008. Blackwell Reference Online provides a cross-searchable collection of over 300 reference books in the humanities and social sciences. Brill’s New Jacoby provides a revised and fully searchable online edition of Jacoby’s Fragments der griechischen Historiker Parts 1-III, and Brill’s New Pauly provides an online English language version of the authoritative encyclopedia of the ancient world. Other major online reference works included Comprehensive organic functional group transformations II on ScienceDirect, the New Palgrave dictionary of economics, the Wiley encyclopedia of chemical biology, the Protein science encyclopedia, the Chicago manual of style, and PsychiatryOnline, a searchable collection of handbooks, monographs and journal articles published by the American Psychiatric Association.

The Derwent innovations index, on the Web of Knowledge platform, provides worldwide patent information with English language abstracts and is searchable by text or chemical structure. Coverage of the biomedical abstracting service EMBASE was extended back to 1973. Other online indexing services acquired include the History of science, technology and medicine, from OCLC, and the Readers’ Guide Retrospective 1890-1982, published by H. W. Wilson. Women in the National Archives is an online finding aid to material relevant to women’s studies held at the UK National Archives at Kew.

Other notable online resources licensed during 2008 include ARTstor, a digital image library with a focus on art, architecture, the humanities and social sciences. Developing rapidly and containing almost a million searchable images by the end of the year, ARTstor also provides tools to view, present, and manage images for research and teaching purposes. Masters of architecture is an online collection of some 7,000 architectural photographs published by World Microfilms and its companion database Pidgeon Digital presents an archive of images and audio from talks by celebrated architects, recorded by Monica Pidgeon, editor of the magazine Architectural design.

The Making of modern law: Trials supplements the original MOML Treatises collection purchased in 2005. MOML Trials covers the period 1600-1926 and provides facsimile copies of over 10,000 items such as transcripts, briefs, and other court documents, as well as popular printed accounts of sensational trials. The Hague Academy collected courses online provided an accessible version of an important monographic series from the Hague Academy of International Law. The Oxford reports on international law is a new database from Oxford University Press, designed to give researchers access to a wide range of international law jurisprudence.

Three large scholarly collections were acquired from Alexander Street Press: British and Irish women’s letters and diaries 1500-1950 provides over 100,000 manuscript pages of personal writing; Social theory is a collection of material on social behaviour and organisation, including works by Max Weber, Emile Durkheim, and Talcott Parsons; Twentieth century advice literature is a collection of manuals, etiquette guides and self-help books ‘illustrating how Americans behaved last century, and how they felt they ought to behave’. Specialized collections from Adam Matthew Digital include China: trade, politics & culture 1793-1980, offering a variety of source material relating to China’s interaction with the West, and Medieval travel writing - a collection of manuscripts and supporting focusing on real and imaginary accounts of journeys to the Holy Land, India and China. Perdita manuscripts provides facsimile copies of a wide range of unpublished manuscripts written or compiled by women in Britain during the sixteenth and seventeenth centuries. 9

Several datasets purchased late December will be licensed and catalogued early in 2009. These include the John Johnson archive of printed ephemera, a collection of over 65,000 items selected from material collected by the Oxford University Printer John de Morins Johnson (1882-1956) and held at the Bodleian Library. Dating from the eighteenth to the early twentieth century, the content includes theatrical handbills, broadsides, popular prints, advertising, and material relating to the book trade such as prospectuses and bookplates. The Digital national security archive, published by ProQuest, is a searchable collection of more than 60,000 declassified documents – many previously unpublished - relating to U.S. foreign and military policy since 1945.

Development of local digital collections

In addition to the purchased materials, the Library continued to develop unique digital collections that would enhance the teaching, learning and research environment at the University of Auckland as well as provide open-access electronic publications for use by the wider national and international community.

Key initiatives included:

ResearchSpace – http://www.researchspace.auckland.ac.nz

At year end there were nearly 2700 items in ResearchSpace, the University of Auckland’s institutional repository, with many new collections added in 2008 including a range of departmental reports previously published on departmental websites and a pilot Masters thesis collection of theses in high use and for which permission had been obtained. Further development of a Masters collection is waiting the outcome of a joint Library Committee / Board of Graduate Studies working party.

Work continued on enhancing the PhD thesis collection with the digitisation of further retrospective collections together with extensive liaison with both earlier authors and students who had completed their PhDs in the last couple of years and who may not have been aware of the option to submit a digital copy.

Anthropology Photographic Collection – http://magic.lbr.auckland.ac.nz/anthpd/

Approximately 1000 additional photographs were added to this collection in 2008. The plan is to permanently transfer this collection into the new DigiTool environment later in 2009 so that the images are accessible as part of the new catalogue search system.

Early New Zealand Books – http://www.enzb.auckland.ac.nz

Forty more books were digitised and 118 volumes (98 titles) are now online. The older scanning equipment was replaced with three new specialist scanners including a Plustek OpticBook scanner for scanning bound volumes without having to open them more than 90 degrees and an A3 scanner for maps and large illustrations.

History of the University of Auckland Collection – http://www.library.auckland.ac.nz/digitalcollections/

A new collection was created for material relating to the University of Auckland sesquicentennial. Three books, including Keith Sinclair's History of the University of Auckland, were mounted as PDF files using the special DigiTool METS ingest, and around 80 photos from Special Collections were ingested. 10

The Journal of the Polynesian Society - http://www.jps.auckland.ac.nz

A further 27 volumes were digitised and uploaded to the JPS website. Volumes 1-61 (1892 to 1952) are now online with a further thirty volumes in the pipeline. Google registration and site map functions were enabled.

INZART - http://magic.lbr.auckland.ac.nz /inzart/

Development and design of INZART, a combination of two legacy Fine Arts index databases, was completed. The Index of over 80,000 records is available via an Inmagic database to members of the University and via the Knowledge Basket commercial service to the wider community.

New Zealand Literature File (NZLF) - http://www.nzlf.auckland.ac.nz/

2008 saw the launch of the new NZLF web site, a popular teaching resource previously managed as static HTML files.

NZ Electronic Poetry Centre (nzepc) - http://www.nzepc.auckland.ac.nz

A multimedia project “Love, War and Last Things” was developed in collaboration with New Zealand poets and launched at the New Zealand Studies Association conference in Florence in July. Two issues of Ka mate ka ora: a New Zealand journal of poetry and poetics were published, including a special issue on the life and work of Hone Tuwhare.

OFFStats & NZStats – http://www.offstats.auckland.ac.nz/ and http://www.nzstats.auckland.ac.nz/

OFFStats and NZStats were converted into a single SQL database for managing data and outputting the content as unique web based resources. Over 4000 links were migrated from static web pages into the new database and the websites were launched in early 2008.

4. Donations: Linzi Edwards, Acquisitions Manager

Donors can make a significant contribution to the development of the Library collections and the Library is grateful to all those who make donations. Major donors to the University Library in 2008 included S. P Newcombe, Victor Richard Stockinger, Rodger Haines, Q.C., Justice John Dillon and Rak-Hyon Kim as well as the National Library of China and the law firms Cairns Slane and Minster Ellison Rudd Watts. A list of donors is included in Section 15 of this report.

5. Accommodation: John Hayward, Corporate Services Librarian

The Library system is currently near capacity with regard to accommodation for library materials. The majority of libraries have little space remaining for collection growth despite a strong focus in the last couple of years on deselecting material and moving selected stock to Off Campus Storage. A major project to move 1,800 metres of serials from the General Library to Off Campus Storage began in September and was half completed by the end of the year. The release of shelf space in the General Library will address some of the more urgent collection space requirements. Space for serials at Off Campus Storage will be full when the project is completed. 11

The University’s focus on developing an overall campus plan meant that accommodation projects within the Library system were on hold. The exception was planning workshops relating to future developments for the Philson Library and the Grafton Information Commons which were in line with proposals for Grafton Campus developments.

In July a consultation document “Proposals for Future Campus Development” was released to the University community. The Library was supportive of the broad proposals because having a clearly articulated strategy enables more effective planning of future service developments. In its submission the Library signalled that issues relating to Special Collections and to the storage of general collections would need to be specifically addressed within the context of the revised capital plan.

The Library has prepared an initial proposal to centralise Special Collections in appropriate facilities in order to preserve them and enhance their value to the University as research collections. If the NICAI facilities are given an early focus in any future campus redevelopment plans, then the question of accommodation for the Fine Arts and Architecture special collections will need to be addressed early in the planning process.

Accommodation achievements in other libraries involved improving existing areas for staff, collections and services. In the Audiovisual Library the little-used group viewing room was incorporated into the existing staff and storage space. The result is a much more pleasant and spacious environment which includes access to natural light, improved conditions for staff and enough extra storage space to meet the needs of the next few years.

A room adjacent to the Architecture Library was converted to storage to house scores from the Music and Dance Library. This meant that shelving could be further rationalised and extended within the Music and Dance Library. Additional shelving was also installed in the Architecture Library to meet the needs of the expanding monograph collection.

There was a major reconfiguration of the staff workroom in the Fine Arts Library which resulted in a more spacious and light-filled work area and an upgrading of staff furniture. Changes were also made to the New Books, New Serials and Reference areas. Carpet replaced tired vinyl flooring in the Tamaki Library at the entrance and in a reading area. This immediately improved the ambience in this library.

In the new Business Information Centre much time was spent improving furniture layouts and focusing services. This was done with help of the Business School. Extra student desks have been installed, signage improved and cabinets provided which showcase new books.

The substantial traffic in the General Library meant that extensive work had to be done on the floor in the entry area. The broken surface of the concrete floor was stripped and a new surface poured. New carpet tiles were installed and this resulted in a greatly improved appearance. The project was very disruptive but completed just prior to the Christmas closure so there was no impact for students attending Summer School.

Security cameras were installed throughout the General Library and the feeds can be viewed via the two PC screens at the new security desk which was installed at the entrance on Level G. This extra security has resulted in a decrease in incidents.

Property Services commissioned a survey of study spaces and computer use. The results supported the occupancy surveys carried out regularly by the Library for many years although they were more detailed. The survey showed that newer spaces and study desks with computers were generally more heavily used than other types of space. With the increasing number of laptop users there is pressure for improved access to power outlets but this is difficult to achieve in many of the older buildings. 12

6. Human Resources and Staff Development, Puna Tangata Whakahiki Pūkenga: Carol Catley, Library HR Manager

Human Resources

On 29 September 2008 the University’s new HR management system, Peoplesoft HR was implemented. The new system has automated a number of HR processes, although many are still managed within the Library.

During 2008 eight staff members took advantage of the parental leave provisions offered by the University. Their absences ranged from 14 weeks, covering the University and Government paid parental leave period, to one year. This has meant that managers have frequently had some challenges in covering the parental leave absences. For example, for shorter periods of leave, tasks often had to be reallocated to other team members as it was usually difficult to find suitably qualified people to employ on short fixed term contracts. Parental leave situations are also seen as an opportunity to second staff to provide challenges and widen their Library experience. Several staff who returned from parental leave during 2008 asked to reduce their work hours for varying periods of up to a further year.

Staff Development

The new Library Staff Development Advisory Group met a number of times to promote and encourage professional and personal development of Library staff.

A staff development programme, focusing on priorities identified in the Library Staff Development and Training Matrix, was implemented with courses offered during the Inter Semester break and at the end of Semester Two. The programme included workshops or seminars on topics such as customer service, difficult service situations and reference interviews. They were planned and presented by Library staff project teams with experience and interest in these skill areas. External presenters also provided workshops and seminars on effective work organisation, time management and business writing for Library managers. The courses were well attended and feedback was positive.

The Library Staff Development Advisory Group also worked on collating personal and professional development information on the Library’s intranet. The intention was to link development information available in the Library, the wider University and the Library profession through The Library and Information Association of New Zealand Aotearoa (LIANZA). The pages include information on the Library Staff Development Advisory Group and the minutes of their meetings, the programme of courses offered in the Library, links through to courses offered by Centre for Academic Development and Staff Organisational Development Unit as well as guidelines and policies. A section is devoted to new staff and includes the new staff welcome pack and information for managers.

An enhanced Library staff orientation programme was developed, with sessions held in April and November 2008. Both included an overview presentation by the University Librarian and brief introductions to their areas by the Library’s Senior Management Team, as well as presentations by other speakers representing different parts of the Library system. New staff were also taken on tours of the General Library and Kate Edger Information Commons. Familiarisation tours, which are open to all staff, were given in the Biblio Centre and the Architecture Library during the Summer break, and the Davis Law Library in November.

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As part of the Library’s staff development programme, the Learning Services team offered computer literacy (e-skills) and teaching skills training. Thirty-nine sessions in total were offered to Library staff with 424 attendances.

The training programme for teaching skills consists of five courses with two presented by a CAD staff member with a focus on demonstrating the concept of student-centered learning. All library course presenters who are new to teaching are required to attend this training programme. Participants received peer support and verbal feedback and recommendations during their teaching practice sessions. A written summary of the feedback was provided to participants and their managers as reference for their future teaching practice.

All Library staff computers were migrated to MS Office 2007 during May and training was provided for any staff who wished to participate.

The Library supported Māori and Pacific Island staff by providing two scholarships to enable Māori staff to complete the MLIS offered through Victoria University of Wellington. Both studied part time and one of these staff members is scheduled to finish the course in 2009.

The annual half-day Library Perspectives seminar for library staff was held again in February with well over 100 attendees from around the Library system. Regular Library Update forums were continued throughout the year with staff reporting back on conferences that they had attended, projects that they were working on and in some cases passing on information regarding technical and communication developments in library related areas. All sessions were well attended.

The University’s General Staff Conference was held in April. A Library staff member was part of the organising group and the Library funded 52 staff members to attend at least one half-day session. Two staff members presented a well-attended session at the Conference introducing Web 2.0 applications.

The Library continued to encourage staff to take an active role in LIANZA and other organisations supporting the library and information profession. Seventy-two memberships to LIANZA were paid by the Library and 26 staff elected to become registered Library and Information professionals with LIANZA. Memberships for staff to NZLLA, ARLIS, ANZIL, ARANZ, SLA and Te Rōpū Whakahau were also funded.

The Associate University Librarian, Faculty Services, Helen Renwick, was active in organising the 29th IATUL Conference which 14 staff attended in Auckland in April. Twenty-three staff members attended one or more days of the annual LIANZA Conference held in Auckland in November. Three staff members were part of the several organising committees and seven staff had papers accepted for presentation at the Conference.

Staff continued to attend a variety of other conferences both in New Zealand and overseas and took advantage of University and external training courses offered during 2008.

In April the Research Repository Librarian, Leonie Hayes, attended the Third International Conference on Open Repositories at the University of Southampton to present on the University Library’s DSpace System Architecture which is ground-breaking in terms of mirrored servers, backup and replication – see http://researchspace.auckland.ac.nz/handle/2292/2503.

The Library’s DSpace programmer, Yin Yin Latt, the specialist driving this initiative, worked with the Repository Librarian to submit a case study on the work at the request of the Conference organisers, a copy of which is available at http://researchspace.auckland.ac.nz/handle/2292/2557. 14

While in the UK, the Research Repository Librarian also visited several other universities, including the University of Edinburgh, which has resulted in an ongoing collaboration on data archives and repository management.

The Assistant University Librarian (Information Commons and Learning Services), Hester Mountifield, was funded by the University of Technology Sydney (UTS) to be a keynote speaker at their Library of the Future Forum in July. The forum was attended by UTS Deans, faculty, librarians, IT professionals and students. UTS is planning a significant campus redevelopment and was very interested in The University of Auckland’s Information Commons services and experiences. The Assistant University Librarian (Information Commons and Learning Services) took the opportunity to visit the University of Sydney Library at the same time and was invited to speak to their library staff about information literacy initiatives and developments.

The Associate University Librarian (Faculty Services) joined the Council of New Zealand University Librarians (CONZUL) – Council of Australia University Librarians (CAUL) study tour of UK libraries in June. The focus of the tour was services and buildings. The group visited the British Library in London then several university libraries in the north and west before participating in the annual SCONUL conference in Edinburgh.

The Assistant University Librarian (IT), Brian Flaherty, was awarded a Universitas 21 fellowship to visit six U21 libraries in the UK, Europe and Asia between July and October: University of Edinburgh, University of Glasgow, University College Dublin, Lund University (Sweden), University of Hong Kong and National University of Singapore. The focus of the visits was on information management and related infrastructure at these libraries. Discussion centred on data curation, next-generation resource discovery applications, management of digital media, research publications, open access publishing and integration of library resources with e-learning environments.

The trip combined other events including a presentation at the New Zealand Studies Association conference in Florence on the New Zealand Electronic Poetry Centre and a presentation at the Pacific Rim Digital Library Alliance meeting in Singapore on the Oceania Digital Library Project. The Assistant University Librarian (IT) also attended an internationally-recognised course at Tilburg University on digital libraries and visited the Wellcome Library in London to discuss digital preservation.

The University Librarian was invited by QUT to attend an Open Access and Research Conference in September in Brisbane which was limited to 200 people in total. A wide range of specialists from across the Australian research sector, including academics and research office staff, librarians, information technologists, staff from other research organisations, funders, representatives from government and state departments, IP lawyers, consultants, etc attended the two day conference and associated seminars which provided plenty of opportunity for interaction across the different interests. There were also six representatives from NZ as well as some excellent speakers from the UK, Europe and the US.

One of the Fine Arts subject librarians, Tom Irwin, was funded by ARLIS to present a paper on the development of The University of Auckland Library INZART database at the ARLIS ANZ (Arts Libraries Society) Conference, Cultural Connections: MySpace is an Artspace, in Brisbane mid-year.

The Assistant University Librarian (IT), Brian Flaherty, attended the annual PRDLA (Pacific Rim Digital Library Alliance) Conference, in Singapore in October, and gave a presentation on the Oceania Digital Library project. The University Library has agreed to host the PRDLA Conference in Auckland in November 2009. 15

One of the Engineering subject librarians, Susan Brookes, in collaboration with an academic staff member in the School of Engineering, presented a paper on the development of a tutorial to improve engineering students’ information literacy at the Australasian Association for Engineering Education Conference in Rockhampton in December.

The University Librarian was invited to send staff to the Open Publishing Conference organised by the Australian Partnership for Sustainable Repositories (APSR), an Australian federal funded initiative, in December at the University of Sydney. The Research Repository Librarian, Leonie Hayes, and the Digital Initiatives Librarian, John Laurie, attended on behalf of the University Librarian and found the showcase of open source software initiatives that are being used to publish Australian journals and other scholarly materials very informative. The Research Repository Librarian also met with other Australian repository managers on issues of best practice regarding software platforms, publisher data and research evaluation exercises. The Repository Librarian has had a paper accepted for Educause Australia 2009 and was able to take the opportunity to meet with her co-presenters to further develop the presentation which will highlight the range of solutions available in terms of integrating repositories with enterprise research information management solutions.

The Assistant University Librarian (Information Commons & Learning Services), Hester Mountifield, and the Learning Services Manager, Li Wang, visited a number of University Libraries in Beijing and Shanghai during December. The main purpose of the visit was to attend the opening of the new Shanghai Jiao Tong University Library. The Assistant University Librarian also spoke on The University of Auckland Information Commons service at the Library Director's Forum at the invitation of Dr Jin Chen, Director of the Shanghai Jiao Tong University Library. The Learning Services Manager, along with ten other keynote speakers from USA and China, delivered a presentation on the use of digital technology in information literacy education at the Advanced Digital Library Seminar hosted the following day by the Shanghai Jiao Tong University Library. The visit of the Assistant University Librarian was funded by Shanghai Jiao Tong University. The Assistant University Librarian and the Learning Services Manager also visited Fudan University Library and Maritime University Library in Shanghai and the Tsinghua University Library, Remin University Library, Chinese Academic of Science Library and China’s National Library in Beijing.

7. Contracts and other external relationships: University Librarian

Auckland District Health Board (ADHB) again contracted with the University Library for services that were delivered in person, over the web via the ADHB intranet and via a specialist extranet for ADHB staff located offsite. One hundred and thirty-five ADHB employees signed up for Associate Membership during the year.

Access and exchange agreements were renewed with the libraries of HortResearch Ltd, Landcare (at Tamaki), the Auckland Museum and the Auckland City Gallery.

Students and staff teaching on the University@Manukau Programme continued to have access to the collections of the University Library electronically, in person, or via a courier service which delivered books and documents to the Manukau Institute of Technology (MIT) Library. The Theology Library Committee, comprising the librarians from the institutional partners in the Theological Library Consortium, and academic staff who contribute to the degree programme, continued to meet regularly.

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There continued to be contractual agreements for specially tailored library services with the International Office for externally taught foundation studies programmes, with UniServices, the Centre for Continuing Education and the Faculty of Education for various contract education groups as well as with the Leadership Institute within the Business School.

The University Librarian in her role as a Library and Information Advisory Commissioner participated in three meetings over the course of the year, including hosting a two-day meeting at The University of Auckland mid-year. The Library and Information Advisory Commission is an advisory body on the role of library and information services in New Zealand which reports directly to the Minister responsible for the National Library.

The University Librarian completed her two year appointment as the Chair of CONZUL, the Council of New Zealand University Librarians, in December. The Associate University Librarian (Faculty Services) continued as the CONZUL representative on the Council for the Humanities.

The Associate University Librarian (Access Services) continued as the editor of the NZ University Library Statistics and the CONZUL representative on the CAUL Statistics Focus Group, and convened a New Zealand working party looking at issues around collection of statistics. Recommendations were made and accepted by CONZUL to simplify and more closely align the NZ University Library Statistics with the CAUL Statistics. The AUL (Access Services) also continued as the tertiary representative on the Joint Standing Committee on Interloan which is managed through the National Library.

The University Librarian continued as one of the three CONZUL representatives on the Te Puna Strategic Advisory Committee (TPSAC) which oversees the collaborative union catalogue for New Zealand.

In mid-2008 the University Librarian agreed to become the CONZUL-appointed Chair of the Kiwi Research Information Service (KRIS) Governance Group. This service, which is hosted by the National Library, provides a gateway to open-access research documents produced at universities, polytechnics and other research institutions throughout New Zealand. It harvests metadata from specified websites including metadata from The University of Auckland Library’s ResearchSpace repository.

Late in 2007 the New Zealand Law Society had invited the University Librarian, as an independent library professional, to join their newly-formed Libraries Board, the purpose of which is to oversee the development of a whole-of-country library service to all Society members. Previously, services had only been provided by the larger district law societies. Meetings of the Board were held throughout 2008 with the development of a whole-of- country approach taking somewhat longer to negotiate than originally envisaged.

The University Library was well represented on the National Digital Forum (NDF) Board with the Library’s Digital Services Manager serving as Chair and the Assistant University Librarian (IT) continuing as a member until mid-year. The NDF is a coalition of museums, archives, art galleries, libraries and government departments working together to enhance electronic access to New Zealand’s culture and heritage. The Board has actively been working on aligning its activities with the New Zealand Digital Strategy, particularly the content strand.

Representatives from the University Library attended quarterly meetings of the Auckland Heritage Libraries and Archivists Group (AHLAG), which has a focus on shared issues around preservation, storage, disaster preparedness and cooperative initiatives.

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8. Library Committee

The Library Committee met four times during the year, chaired by Deputy Vice Chancellor (Academic) Professor Raewyn Dalziel.

Members of the Committee were:

Dr A Calder, Dr V Carpenter, Ms J Copsey, Associate Professor P Devonshire, Dr M Gunder, Professor A Gunn, Professor A Jagose, Associate Professor V Kecman, Ms S Klinger, Associate Professor A Mitra, Professor J Morrow, Dr R Poskitt, Ms H Renwick, Professor C Thomborson, Ms E Tollan, Associate Professor L Tyler, Ms J Wild, Ms C Wilson.

At the last meeting of the year, held on 18 November 2008, the Chair thanked the three retiring members, Associate Professor V Kecman from Engineering, Ms Tollan (Library) and Ms Klinger (AUSA), for their contributions to the Library Committee. The Chair also welcomed Associate Professor B Young, the new Chair of the Engineering Library Committee.

9. Access Services: Chris Wilson, Associate University Librarian

A number of significant projects and new services were completed or introduced in 2008. A retrospective load of “Tables of Contents” was added to bibliographic records in Voyager – these loads will be ongoing for new records; The University of Auckland Library piloted and then implemented the first national Osmosis upgrade which completely updated all University of Auckland holdings on the New Zealand union catalogue, Te Puna, and on OCLC Worldcat, the world’s largest international union catalogue; work on the Audiovisual Collection has resulted in upgraded and completed holdings and allowed the automation of lending processes (the last library in the system to do so); and a national serials collection project resulted in consolidation of print volumes of indexes. Serials staff were also involved in the major relocation of serials from the General Library to Off Campus Storage.

A new Flexible Delivery Service, managed through the Intercampus Library Delivery Service, was introduced for those students studying at a distance or enrolled in courses delivered flexibly. The Membership Policy was reworked and renamed “Membership of and Conditions of Access to the University Library”. These Conditions of Access are linked to the Library Statute which was revised accordingly. Minor changes were made to the Collection Development Policy.

The Associate University Librarian (Access Services) chaired two University working parties. The Official Student Communications using Email Working Party was tasked with implementing a policy which stated that all students should use their University assigned email. Changes to nDeva, HR Connect, synchroniser programs for both nDeva and Voyager, and updates to various university webpages as well as other communications to students will be in place for the implementation date of the beginning of Semester 1 2009. The Joint Working Party on Digitisation of Masters Theses is investigating the academic processes and regulations around the deposit of a digital copy of Masters theses, following on from the changes in regulations relating to the deposit of a digital copy of PhD theses.

The Associate University Librarian also contributed as a member of several other University Committees or working parties including the HR Connect+ Reference Group, the groups looking at the policy on Access to University Facilities and the update to the Guide to Theses and Dissertations, the Personal Data Group, and the IT Administration Forum. 18

9.1 Acquisitions, Te Tari Rauemi Hou: Linzi Edwards

The percentage of the total collections budget allocated for monograph purchases was reduced slightly in 2008 as e-book collection subscriptions are primarily accounted for in the serials budget. Consequently there was a 13% decrease in the number of orders for monographs compared to last year. It was pleasing to see order-to-delivery times reduce by a further three days to an average of 40 days. The average book price also decreased slightly.

While orders placed for single electronic book titles declined, expenditure on e-book collections increased. Ebrary perpetual access single-user titles were purchased for the first time. The approval plan for medical books was re-instated in April and a new approval plan for all Routledge education titles commenced in November. An increased discount was negotiated from the Library’s major NZ supplier, UBS Bookshop, due to the sizeable volume of business.

To improve access to the collection, the Library committed to adding available ‘Tables of Contents’ to bibliographic records. Two batches of records were matched and 12,218 records were enriched with indexable ‘Table of Contents’ data.

Ordering via credit card increased again with this method of ordering now fifth most popular after use of services offered by Blackwell’s US and UK, YBP and UBS Bookshop.

After the LIANZA Conference, the Acquisitions Manager hosted a meeting of the collection librarians from the CONZULAC consortium to review the current consortial purchasing plan.

Visits were received from Blackwell’s Book Services, YBP Library Services, James Bennett, DA Direct, Coutts Library Services, Adam Matthew Publications, Alibris and Victoria University of Wellington.

9.2 Cataloguing, Te Tari Whakarārangi Matatiki: Ksenija Obradovic

The number of e-books continued to grow: 18,568 new holdings for e-books were added in 2008 (14,321 in 2007), bringing the total to 312,802. At the same time, the number of new print monographs decreased: 38,814 items were received for cataloguing in 2008, or 5.86% less than in 2007 (41,232), and 46,048 items were accessioned, or 2.05% less than in 2007 (47,013).

Records for Records for All e-books print records monographs Copy- 17,387 96.37% 43,471 92.68% 60,858 93.71% cataloguing Original 655 3.63% 3,433 7.32% 4,088 6.29% cataloguing Total 18,042 46,904 64,946

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3,853 original records were created by the Cataloguing Department (3,198 for print monographs and 655 for e-books), 76 by the Architecture Library, and 159 by Asian Languages staff.

OCLC’s WorldCat and Te Puna, New Zealand’s national union catalogue, were both important sources for bibliographic records for print monographs. OCLC has better quality records for non-New Zealand material and Te Puna has better quality records for New Zealand material. The Cataloguing Department dealt with 41,394 records, the Architecture Library with 246, and Asian Languages with 1,831.

Most records for e-books were received directly from e-book vendors. The quality of these records varied and they often needed to be enhanced. Both OCLC and Te Puna proved to be a good source of records for e-books. The popularity of e-books is growing among students and staff and there is pressure to provide more records, and decrease the gap between the number of e-books available via databases and those catalogued on Voyager. URL links were added to 526 records for print monographs to enable access to associated e-copies.

The number of monographs processed increased by 2.42% due to the Cataloguing Department taking over the processing of Fine Arts material. In total, 50,755 items were processed compared to 49,556 last year. The number of processed serial volumes went down from 5,184 in 2007 to 4,707 in 2008, a decrease of 9.20%. Over 1500 volumes were sent for binding, 1.24 % more than in 2007. Roughly the same number of records for exam papers were created – 1,870 compared to 1,882 in 2007.

The emphasis in the Cataloguing Department continues to be on improving the quality of bibliographic records. The University of Auckland Library was the first library to participate in the OSMOSIS project and was responsible for testing most of the processes. This initiative offers an excellent way of maintaining the accuracy of holdings reported to Te Puna, and via Te Puna to OCLC. The work was carried out over most of 2008, and four major updates were run. There are many benefits from OSMOSIS, including improving the quality of data in the local database, achieving accurate holdings without much staff effort, and more effective data for inter-library loans. In the past some University of Auckland holdings were only partially reported, and the project also picked up older theses that were never reported, data from retrospective cataloguing projects and withdrawn holdings.

Accurate representation of University of Auckland holdings on OCLC’s WorldCat is very important for making the Library material more visible via Google. WorldCat is an international database that contains the collections of libraries around the world and is dedicated to providing access to resources on the Web where most people start their search for information. WorldCat reports show that nearly 8,000 users linked to The University of Auckland Library online catalogue from the WorldCat Web interface in 2008. The University of Auckland Library is responsible for 10-20% of all traffic to New Zealand libraries via this source.

Work on integrating the Film,TV and Media Studies audiovisual collection with the rest of the Audiovisual Library’s collection was completed. This project started in 2007 when 1,264 commercial videos and DVDs were catalogued into the Voyager database. In 2008, another 1,442 commercial videos and DVDs were catalogued, bringing the total to 2,706. A further 10,882 records for off-air recordings have been converted from an InMagic database to Voyager. All records required additional subject headings and authority work.

Cataloguing of the Law Library rare books was completed in April 2008. 460 volumes have been added to the Voyager database, bringing the total to 1,038. In May 2008, the School of Music’s collection of scores was transferred to the Library. By year end 799 choral scores titles (17,478 scores), and 80 orchestral sets were accessible through Voyager. 20

Several initiatives were carried out to improve the visibility of “unique” material, including adding 250 records for the Archaeological Site Reports collection and 212 records for Education Faculty theses as well as 35 oral histories.

Cataloguers attended workshops, seminars and conferences as a part of their professional development. Several workshops were held in-house. At the beginning of 2008, selected cataloguing projects and innovations were presented to the Library staff at the Library Perspectives Forum.

Ksenija Obradovic, as CATSIG convenor, coordinated CATSIG activities and organised several TMQ cataloguing workshops within New Zealand. The workshops again had a high attendance and were well received.

9.3 Serials, Te Tari Hautaka: Neil Heinz

The Library continued to strengthen its electronic journal collection, adding over 2,000 new titles. At the end of December 32,745 e-journal holdings were linked from Voyager although the total number of titles, including those in extensive packages such as Lexis / Nexis, is closer to 80,000. Many of the titles added were older publications included in archival collections from Wiley-Blackwell, Sage, Emerald, Lippincott, and JSTOR. Over 70 significant datasets were licensed during the year as indicated in the Collections Section of this report.

The Serials Department participated in several stock management projects during the year. An agreement on the shared archival storage of print bibliographic tools was reached with the other New Zealand university libraries through CONZUL, the Council of New Zealand University Librarians. The project was based on an agreed list of print bibliographies, and indexing and abstracting services. All identified titles are available online and in most cases the print subscription had been cancelled some years previous. Holdings were analysed and each institution agreed to retain specified runs permanently on behalf of the group, allowing duplicate copies to be withdrawn. The University of Auckland contracted to retain ten publications and also elected to retain its back-run of Biological Abstracts and Chemical Abstracts, outside of the scheme. Twenty-eight titles (1933 volumes) were withdrawn on the grounds that a copy was now archived by another CONZUL library. Most of the permanently retained volumes are held in secure storage.

Another initiative focused on the retrospective processing of serials in the General Library which had never been recorded at item level in Voyager. Over 100 titles (1,185 volumes) in the statistics collection were barcoded and recorded on the system.

9.4 Bindery, Te Tari Herenga Pukapuka: Clinton Goodwin

Bindery revenue for 2008 totalled $296,949. This was well ahead of the budget of $210,400 and a 15% increase in revenue on 2007 figures.

The Library's periodical binding requirements (4,143) did not fill the estimated quota (4,800) as was the case for books and quarter binding. Quotas were under by approximately 500 and 600 respectively. Serials, particularly, are increasingly being received electronically resulting in a reduction in binding quotas. Thesis binding (full, limp and quarter binding) decreased by 328 i.e. 9%, to 3,334.

Fortunately external work increased to balance the reduction in University of Auckland binding requirements. The University of Waikato, Auckland City Council, and AUT remain the 21 largest external clients. AUT required 2,000 book titles to be relabelled which equated to 200 full bindings. New clients included Takapuna City Library and Creative Force Media Ltd.

Staffing remained stable with one staff member reducing her working week to four days per week. Conditions in the Bindery during winter were improved with the leasing of dehumidifiers. This will be continued in 2009 with heat pumps being leased over the summer months to improve the working environment.

The Bindery hosted staff from the University of Otago Library Bindery in November. The purpose of the visit was to assist with a review of their bindery. They wanted to discuss binding trends, to tour the bindery and to discuss operational and staffing matters.

9.5 Lending & Enquiry Services, Te Ratonga Tuku: Elizabeth McKenzie

The compilation of lending statistics has been centralised and brought into line with the CAUL /CONZUL methodology.

The statistics reveal that there was a 2.45% decline across the system in lending transactions (which included all home loans, renewals and short loans) with 26,912 fewer lending transactions in 2008. Self-check charges increased 5.52% with 187,074 loans compared with 177,288 in 2007. The General Library lending desk transactions continued to decline with 31,892 fewer transactions – a decline of 10.51%. However, some libraries experienced an increase in lending transactions, notably Tai Tokerau with a 48% increase.

There was a total of 55,737 computer equipment loans e.g. headphones, laptops, at the Kate Edger and Grafton Information Commons, and the Tamaki Library. In the past these were included in the lending home loan statistics but are excluded from 2008.

Recalls and holds declined by 4.4%, with a total of 76,426 recalls in 2008 compared to 80,000 in 2007. Recalls placed by library staff declined by 7% (35,438 recalls in 2008 compared with 38,168 in 2007), and recalls placed via self-service on Voyager by 2% (40,988 recalls in 2008 compared with 41,832 in 2007).

In November a project commenced to RFID tag the General Library’s collections. It is anticipated this will be completed in January 2010 at which time self-issue machines will be installed.

In October automatic generation of statements of fines and fees was finally achieved. The generation of these statements for all clients owing more than $20 has resulted in substantial workflow efficiencies and more timely payment of library debt; clients are also making earlier contact with the Library when fines are in dispute.

During the year work continued to amend the Library Patron Download programme and enhance the Library panels in PeopleSoft. These changes allowed the implementation of the new Flexible Delivery Service; and provided appropriate levels of library privileges to BEHons and some groups of graduate diploma students as well as extending PhD student privileges to match changes in the academic programme.

Enhancement to the Library panels in PeopleSoft enabled the download of sufficient detail to patron records in Voyager so that Library staff could verify enrolments in courses in order to ensure appropriate levels of access to library resources.

The implementation of HR+ Connect necessitated further changes to the download programme and extensive testing, and there was preparation for the introduction of the 22 student email address as the official means of communication from Semester One 2009.

In 2008 there was a decrease in the number of Centre for Continuing Education members with 843 students and tutors compared with 876 in 2007. Continuing Education students borrowed 1756 items in 2008 compared with 1875 in 2007 and 377 of these loans were from the Continuing Education collection.

There was little change in the number of Associate Members with 2288 in 2008, compared with 2300 in 2007. There was a decrease in the number of ADHB staff registered to use the Library with 1035 in 2008 compared with 1106 in 2007. ADHB staff borrowed 5004 items in 2008, compared with 7149 in 2007. There was a small increase in the number of paid memberships in all categories, but there was a decrease in borrowing by this group.

The number of UniServices staff obtaining library borrowing privileges increased from 364 in 2007 to 450 in 2008, an increase of 23.6%. There was also an increase in the number of pre-Masters and pre- PhDs requiring library access and in extensions to access for PhDs.

9.6 Interlibrary Loans, Document Delivery and Inter-Campus Library Delivery Service (ICLDS), Te Tari Tono Matatiki: Jill Irwin

The major event of 2008 was the move to a new version of the VDX interlibrary loans software (3.2.1). The upgrade was a significant one as it also included an upgrade to Oracle, the software on which VDX runs, and necessitated taking the system down for three days. For the first time the VDX test and the VDX production systems are on different servers which will improve the security of the software overall.

The new version has streamlined processes for interlibrary loans staff and also improved the functionality available to end users. It is now possible for staff and students to renew their own interlibrary loans online and to cancel requests without need to contact interlibrary loans staff.

The Library continues to be a heavy net lender supplying 6,333 more items than were requested by University staff and students. Supply within New Zealand was down for the second year running, although the decrease was less than in 2007. Loans to other libraries decreased by 4.09%, compared to 14.42% in 2007, and copies supplied to other libraries by 6.39% compared to 10.33% in 2007.

While the number of loans that The University of Auckland Library received from within New Zealand increased by 5.93%, this figure was offset by the loans received from overseas sources which decreased by 17.89%. Requests for copies decreased significantly in 2008, reflecting the increasing number of full text databases accessible to University of Auckland staff and students. Copies received from within New Zealand decreased by 56.38% while those from overseas decreased by 24.98%.

As predicted, since the major load of University of Auckland holdings to the OCLC WorldCat database in July 2007, OCLC requests have continued to increase. The overseas loan supply was up by a further 37.13% and the overseas copy supply by 108.9%. Items supplied via OCLC accounted for more than half of the overseas requests supplied in 2008. Requests placed by staff and graduate students increased in 2008 (+35.13% and +0.72% respectively) but slightly fewer requests were received from undergraduate students (-27.29%). ADHB requests increased by 24.14%.

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The Library’s Flexible Delivery Service was successfully implemented early in 2008 providing library support to students and staff studying or researching out of Auckland. Of the 364 people who registered for the Flexible Service in 2008, 264 were students enrolled in a distance programme. The service was also provided to selected PhD students, and students enrolled in block course programmes in Education and Nursing. 1,659 items were issued to flexible undergraduate students; 4,060 items to flexible graduate students; 330 items to PhD students and staff. Due to a wide range of valid reasons from PhD students for access to the service the Library Committee approved that the gratis service be extended to these students from 2009. The Committee also approved extension of the service to other library users who were prepared to pay a charge for the delivery of items.

10. Information Technology: Brian Flaherty, Assistant University Librarian

There were two main strands of work in Library IT for 2008 – aggregation and consolidation.

Much of the year was spent in implementing two major Ex Libris products - Primo and MetaLib. Both of these applications provide an aggregated resource discovery service. Primo combines searching of the Library catalogue with locally created digital collections while MetaLib allows simultaneous searching across a range of databases. Significant work on the Library’s web environment was also completed in conjunction with the launch of the new Beta Catalogue and the new Databases & Articles suite of web pages and associated software systems.

Staff undertook a substantial programme of software upgrades during the year including the VDX interlibrary loan software management system, Voyager, DigiTool and DSpace and EZProxy. New software was developed to more effectively manage course material requests. A number of servers and over 100 PCs were also replaced.

The creation of digital content continued to be a major activity for the team as is illustrated in the Collections section of this report. A project to provide an enterprise media repository gained impetus at the end of the year with the establishment of a media librarian position for 12 months. Staff began work with Unisat on the technical infrastructure to deliver streamed Māori TV programmes through DigiTool and Primo.

Digital Services staff members also contributed to several national collaborative initiatives to aggregate metadata for digital content including the harvesting of ResearchSpace by the Kiwi Research Information Service, surfacing of digital content by Digital New Zealand and the launch of Coming Home an NDF facilitated project powered by Digital New Zealand.

Team members participated in many forums and working groups within the University and at national and international conferences and forums as evidenced in the Staff Development and Publications sections of this report.

The Assistant University Librarian’s visit to six U21 libraries and the Ex Libris User Group meeting provided useful context for future Library IT planning, with significant international developments in next generation library systems, digital curation and publications management.

10.1 Digital Services, Te Ratonga Kōtuitui Mōhiotanga: John Garraway

2008 was a very busy year for Digital Services and included the implementation of new applications, significant changes to the web and technical environment, and development of digital content and collections to support research, teaching and learning. 24

Applications Support and Development

Deployment of the Ex Libris suite, particularly Primo and MetaLib has been a major focus of Digital Services in 2008. This included significant work in the area of user authentication to these applications, which required the internal ExLibris cross-application Patron Directory Service (PDS) to be interoperable with The University of Auckland’s enterprise authentication system (Co-Sign) to enable single signon for users.

Primo Implementation of Primo dominated the year’s activities. The first quarter revolved around determining and documenting the Library’s requirements for the application, and providing this information to ExLibris to facilitate installation of Primo onto the Library’s Staging server in March. In April ExLibris ran an intensive Implementation and Analysis workshop, attended by Digital Services and other staff from the Library and ITS, which provided a comprehensive overview of Primo and assisted familiarisation with the application’s functionality. Subsequently an initial configuration was implemented on the Production server completing the technical implementation phase of the project.

In July a Usability phase commenced with this version released to Library staff complemented by selective testing with undergraduate students. Feedback from this period was collected via web forms and the information enhanced the design of the beta version which was released as part of the LibrarySearch pilot environment for Summer School 2009. The Primo elements of the pilot environment include a Catalogue view (incorporating source data from Voyager, DigiTool, and Exam Base) and a view restricted to search scopes for Exam Papers and Course Materials extracted from Voyager. An article search scope using Primo has not been implemented, because of the extensive number of e-resources which are not yet available for federated searching, but this functionality has been introduced using the MetaLib environment.

MetaLib Implementation of MetaLib in production was compromised by problems that arose as a result of differences between ITS standard deployment and ExLibris specifications for setting up Oracle. Following resolution of this issue MetaLib was reinstalled on the production server in June and the DR server in August. This was critical to enabling Primo to utilise the article searching functionality sourced from MetaLib and surface the MetaLib environment for customised federated searching. Significant work was carried out by Digital Services team members to identify and activate subscription e-resource connectors, assign these resources to subject based categories and create “quicksets”, and maintain the monthly updating of the knowledge base. Other associated work included the setting up of regular maintenance routines and making necessary changes to the firewall.

Following feedback received during the usability testing phase of the Primo project, the MetaLib user interface was trialled to provide the primary access to Databases and Articles as part of the LibrarySearch beta environment. Further customisation of the MetaLib interface and its integration with other tools for article and databases searching is being reviewed for implementation in Semester One 2009.

DigiTool Real progress was achieved in 2008 with the DigiTool application. Five collections are now available online in DigiTool and searchable from Primo, with access rights linked to LDAP authentication. OAI output in Dublin Core and MARC format was enabled for DigiTool collections as a whole and for the Anthropology Department Collection, the History of the University of Auckland Collection and the Cuthbert Collection as subsets. Replications to send DigiTool records to Primo and to automatically create and update a search engine site 25 map were also created. New mime-types were set up to handle different video formats. DigiTool procedures for batch modifications/global changes were enabled and tested. Service Packs were uploaded and the JP2000 distortion problem was solved. Extensive customisations were made to the interface to incorporate University of Auckland logos and provide better functionality. Record display pages have been enhanced with permanent URLs, links to copyright information pages and data from control label fields.

SFX OpenURL linking to full-text e-resources (primarily e-journals) from indexing and abstracting databases, course materials, etc was improved by further customisation of the public interface and the addition of help information, the removal of multiple links to different collections within a single database platform, and the set up of OpenURL links (“LEARN link” buttons) in additional source databases.

Inexplicably the SFX knowledgebase twice became corrupted during the year. This necessitated the complete rebuild and testing of the knowledgebase both times, which required significant assistance from ExLibris. These rebuilds were successfully managed with minimal disruption for users. Developments utilising SFX functionality included the introduction of Citation Linker as part of the LibrarySearch beta environment. Customisation of this interface is in progress for use from Semester One 2009.

Voyager Voyager was upgraded from version 6.5.3 to 7.0 in November. This upgrade allows for the installation of a re-architectured and visually different public interface by ExLibris, and also introduced Web 2.0 functionality. Given the focus on Primo, it was decided to retain the present Voyager interface for the time being and work on customising it later in 2009. Digital Services staff also contributed to Voyager related projects including the introduction of RFID by Faculty Services, the OSMOSIS project for upgrading Te Puna records, the Table of Contents enhancement projects in the Biblio Centre and Lending Services’ database for emailing patrons owing fines.

VDX VDX was upgraded mid-year utilising a new and more robust server configuration. Reporting requirements for VDX changed in 2008, and a number of statistical reports were re-written to accommodate the new information.

DSpace A major upgrade of the DSpace software for ResearchSpace from version 1.4.2 to 1.5 was implemented during 2008. This included changes to the database schema and total reorganisation of the application’s structure. A minor upgrade to 1.5.1 also occurred. Minimal customisations have been done to the Library’s DSpace installation and interface to ensure upgrades can occur without complications. Despite this, the major upgrade, which should have allowed for implementation of an XML front end utilising Manakin, did not take effect because of authentication issues plus existing interface customisations and functionality which could not be replicated in the XML version. An XML front end has been developed and is running in parallel with the production version, and could be switched on when a future release resolves these issues.

Information Architecture and Environment

Throughout the year the University’s IT Directorate worked with the Library to move all applications running on the Solaris 10 operating system into the ITS server farm at OGGB, with corresponding backup at the Newton Data Server. This was finalised in the last quarter of 2008.

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Authentication The Library EZproxy was migrated to new server architecture consisting of two production servers and one test server allowing for switching between the production servers automatically using a Foundry switch, daily automatic updating of the e-resources configuration on the second production server, and separation of testing from production and backup/disaster recovery. These changes make the EZproxy service more robust, reduce outage times and reduce manual system administration work. The cut-over to the new servers was completed in July with only a few minor short-term problems for patrons.

EZproxy software was upgraded to the latest version in September. This fixed access to two databases which had developed incompatibilities with the older version. Secure Sockets Layer (SSL) was enabled in the UoA EZproxy in November. This means that https (secure http) addresses can now be accessed from off campus, that all students have full speed access to the sites and that the traffic does not count towards students’ data allocations.

Three specialist proxy services were migrated to a new server called wksproxy, as the server they shared with VDX was decommissioned. The proxies are SOCKS (used by SciFinder Scholar), Telnet (used by Datastream) and squid (used by Voyager public PCs).

Other Initiatives

Server maintenance in 2008 included the consolidation of all production sites (excluding LEARN) onto a single server for site hosting. The development hostname syntax was revised to a simplified and more flexible format for site host names. Disaster recovery processes for local sites were reviewed and improved, and documentation of the web environment was completely revised.

Initiatives in web site functionality included exploring the use of Google mini appliance as Index Server replacement for library site search. A Google search profile was set up and tested and is expected for site release Semester 1, 2009. Also the use of Google Analytics (tag-based reporting) for site traffic statistics, including comparison with the currently used Urchin (web log) reporting service, was investigated.

A programme of work to remove “LEARN” from webpage titles was ongoing, occurring as pages were being uploaded to the website each time. A project to locate and archive orphan files in the subject directories was due to be completed in early 2009.

Flexible and Off-Campus Services A new database and web modules were developed to assist with the delivery of flexible services. This application provides a simple interface for University students and staff to register for flexible services as well as role-based administration, web-based registrations management, and online reporting of registration statistics.

Course Materials Request Administration Database (COMRAD) Design and development work resumed mid-year on an application for Short Loans to manage Course Material requests. This included simplified request forms, integration with University identity systems, role based administration, request history, QA systems; selection persistence, comprehensive reporting and web-based system configuration. A University of Auckland course picker application, which was developed to work with COMRAD as an independent local SQL database enabling selection of specific courses, may also have practical applications with other systems. The COMRAD administration module was tested by Short Loans and in production from November, with the public interface for University staff to be launched in January 2009.

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Subscription Databases and Access The Connect records database for access to individual databases was maintained. Access to vendor records by staff was improved by listing them by name rather than record ID. A tidy- up of vendor records was done at the same time. The web version of SciFinder was rolled out in September after a fair amount of work setting up the required registration facility. The number of user access problems arising was reduced by providing better self-help information on screen. Information was also added to the Information Commons wiki to assist IC staff with e-resource access problems. Usage statistics for databases and Connect pages were collated and placed on the intranet and the ScholarlyStats configuration was maintained.

10.2 Systems, Te Tari Pūnaha Rorohiko: Peter Cebalo

As part of the three-yearly replacement cycle, approximately 120 new PCs were installed in 2008. Almost all of the Library’s public PCs are now based on the space saving ‘all in one’ form factor. 19” LCD monitors have now also been introduced as the standard for Library public PCs.

Five servers were also replaced. Other hardware upgrades included additional PCs for the Tai Tokerau Library, RFID pad reader upgrades, Ricoh MFDs and spine label printers. A number of server applications were also upgraded. The Library’s Microsoft SMS management server was replaced with Microsoft SCCM to enhance the ability to support staff and public PCs. This has proved particularly useful for remote libraries.

System software upgrades have included Virus / Malware protection software. This assisted Systems staff in detection and removal of an increasing number of Spyware threats on both staff and public PCs. Voyager client software and hosted databases were also upgraded.

PC image building and regular imaging of public PCs continued to keep Systems staff busy. GFI LAN guard has been used extensively for Windows XP service pack deployment and monitoring of auto-updates for all PCs.

Automation of regular processes using scripting tools has continued in 2008 e.g. fines/fees reminders, auto ftp data uploads, Log file archiving and, one of the most successful processes, shutdown scripting for public PCs which has led to significant power savings.

Work in progress at the end of the year includes development of a VMWare virtualisation platform for library servers and a 40TB storage expansion for the ever increasing storage needs of digitised material.

Systems staff attended to approximately the same number of Helpdesk calls as in 2007.

11. Information Commons & Learning Services, Ngā Ratonga Akoako Ururangi: Hester Mountifield, Assistant University Librarian

The Information Commons Group participated in and contributed to two major Electronic Campus service changes in 2008. The implementation of the new Internet access plans at the start of Semester One and the outsourcing of student email to Google had a noticeable impact on all aspects of the operation, including service delivery. Staff took responsibility for communication and promotion of these EC services through personal, online and print channels. 28

The Student IT Essentials guide, available in print and online, has become a well-known enterprise resource. The guide is produced annually by the IC Group with input from ITS and Faculty IT staff. Collaboration improved in 2008 with Faculty IT Managers providing feedback on the updating of the IC software image via the ITS wiki. The Assistant University Librarian (Information Commons and Learning Services) is a member of the Electronic Campus Governance Board.

As a pilot project, Learning Services worked with subject librarians to develop a series of information literacy screen casts for students. Screen casts facilitate self-directed learning and can also be used as resources during courses. Examples on the topics of Boolean operators and Finding full text articles from a reading list are available on the Library website.

A screen cast on NetIDs & passwords will be available for the start of Semester One 2009. Valuable experience and technical knowledge were gained from these pilot projects and it is intended that more information literacy screen casts will be produced in 2009.

Total attendance at Library-taught courses was 20,572 in 2008, an increase on the total of 19,661 in 2007, with over 1,500 different group sessions. In addition there were 50 teaching sessions for the Doctoral Skills Programme, with 255 attendees.

The Learning Services team were heavily involved in the usability study for the beta versions of the Primo and MetaLib search software. Feedback was also solicited from Library staff using an online form, and one-on-one observation testing was undertaken with 25 undergraduate students from all faculties. Based on the analysis of the feedback and observation testing 67 recommendations were made to enhance the software.

11.1 Information Commons Group: Rachel Chidlow

IC staff provided extensive assistance for both the new Intranet access plans for students and the outsourcing of student email to Google. The changes to the Internet access plans resulted in a halving of sales made through the IC help Desk.

The Kate Edger Information Commons continues to be one of the most popular locations for study on the City Campus. A new software tool, UserLock, was installed to prevent students from logging onto several computers simultaneously with a single account. This has improved access to the computers and reduced a number of complaints and associated behavioural issues.

An IC staff Wiki was established in November 2007 and has proven to be an essential information resource and management tool for IC Staff. The closed Wiki contains procedural and policy information for IC Staff and is very easy to access across all sites. It has improved the ability of IC staff to provide quick and uniform responses to student questions. Editing and updating information can be done easily and by any staff member.

Communication with students

In its second year, the IC Blog is an established part of the Information Commons website. The Blog provides IC users with news and allows moderated comments on proposals for service improvements and received close to a million page views over the year. This year’s top three posts attracted 67% (224 of 333) of feedback comments. Most discussed was the topic “Booking for computers: your opinions, please!” followed by “Software in the Info Commons” and “Internet plans and how they work”.

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The IC Group has an Automatic Call Diversion (ACD) system that evenly distributes incoming calls made to any of the IC Helpdesk general enquiries numbers. KEIC and GIC are part of the ACD system, EIC will join in early 2009. In May the IC phones and ACD system changed from Ericson to Cisco for KEIC and GIC only and IC staff are able to handle the incoming call queue more efficiently.

Suggestions received via the Suggestion Box in 2008, were about half what they were in 2007, with the IC Blog and email appearing to be the preferred communication mechanisms. Queries about Passwords and EC Mail are the most common enquiries. This was particularly so with the upgrading of EC Mail to the Google platform and larger outages.

IT Infrastructure

The PC desktop image was upgraded and rolled out at all three InformationCommons sites a in December. Students were formally asked for their opinions and suggestions via a Blog Post and 54 comments were received.

New software added as a result of student suggestions included: • Notepad++ • Gimp (free graphics editor, alternative to Photoshop) • Microsoft Visio (viewer only, full licence too expensive) • Dia (open source general-purpose diagramming software, similar to Visio) • Freemind (open source mindmap software) • VLC media player – will play any zone DVDs • Dvorak Keyboard Layout for Left-Handers • FTP client – WinSCP

A new wireless router was added to the Kate Edger Information Commons Level 4 silent study space in response to the heavy demand for wireless access.

Kate Edger Information Commons (KEIC)

An issue in 2008 in the Kate Edger Information Commons was inappropriate student behaviour and/or use of the facility. As a result the Kate Edger Information Commons Guidelines were updated mid-year and renamed “Rules and Directions for use of the Information Commons” where the “Rules” refer to the Disciplinary Statute and the “Directions” to the Library Statute. Posters of the new IC Rules and Directions are now displayed throughout all Information Commons facilities. A blog post was also created to explain the change and emphasise the IC Rules and Directions.

There is regular contact with UniSafe and an increased presence of security staff during busy times. The General Library security guard is present in the Kate Edger Information Commons after General Library closing time and assists with security and closing up. UniSafe provides annual staff training sessions in how to deal with disruptive and threatening behaviour.

There was a slight reduction in occupancy in KEIC compared to 2007. It is assumed that this was due to the opening of the group study facilities in the Owen G. Glenn Building in January 2008. However the daily average of computers in use continued to be over 80% during the course of the 13 hour day, with almost 100% use of computers between 9am and 5pm.

KeyServer software was implemented earlier in 2008 to improve the technical management and support of the IC hardware and software environment. This software can also be used to provide statistics on the use of computers and specific software applications. 30

Grafton Information Commons (GIC)

There were no significant changes to the running of GIC although the laptop borrowing service was much more extensively used in 2008 compared to the previous year. Use of the facility throughout the year continued to rise, particularly at exam times. Total visits for 2008 were 159,950 as compared to 156,169 in 2007.

Epsom Information Commons (EIC)

Throughout 2007, the Multi-Function Devices (MFDs, printer, copier, scanner in one) proved unable to cope with the heavy loads and were failing regularly. In March 2008 two MFDs were exchanged for a second dedicated printer, which solved the printing demands.

The total number of visits for EIC in 2008 was up 10,258 from 2007 to a total of 64,830. One possible explanation for this rise could be an increase in the use of Cecil, Moodle and Electronic Course Materials by Faculty of Education lecturers and students. The Faculty of Education generated 48% of all requests for Electronic Course Materials that were processed by the Library. There are also no computer labs on the Epsom Campus apart from the EIC for students to use outside class time.

A review of after-hours access was conducted with a further review planned for the end of 2009 which will take into consideration the University of Auckland Emergency Response Plan which is due to be introduced during 2009.

Laptop loans

There are a total of 61 laptops available for student loan. The 38 laptops at the Kate Edger were borrowed 51,934 times; the ten at Grafton were borrowed 5,405 times and the 13 laptops at Epsom were borrowed 3,465 times. Laptop usage spikes in all locations during exam times when demand for computers (PC or laptop) is at its highest.

11.2 Learning Services: Li Wang

The Learning Services team has continued to play a major role in creating a shared understanding of information literacy across the Library system. The focus is on developing and delivering collaborative student-centred courses. The increased interactive nature of the courses has resulted in more positive feedback from participants.

In 2008, Learning Services and Information Commons staff presented 17 sessions during the University Orientation week which were attended by 2,582 students. This is an increase in attendance of nearly 35% over the same period in 2007. Library teams overall presented 160 sessions which were attended by 6295 students, an increase of 30% over the same period the previous year.

The Library’s generic information literacy programme continues to be well attended. The team planned and organised 352 generic sessions which were attended by 2,845 students and staff members. In addition, 5,705 students and staff attended 685 generic sessions organised by Library faculty teams.

The student IT courses taught as part of the Library’s generic information literacy programme were completely revised by the Learning Services and IC Group teams. The “IT Access and Support” and “Information Commons Facilities” courses have been replaced by “Uni IT Essentials”, which introduces students to the IT environment and “Uni IT Workshop” which explores IT issues in depth and addresses specific issues attendees need assistance 31 with. Attendance at the newly designed courses was up 20% compared to the same period in 2007.

A Learning Services Librarian continued to coordinate and update the library component of the Doctoral Skills Programme. By the end of 2008, a total of 12 compulsory Induction days had been offered. This was two more than in 2007 and the total attendance at these sessions increased from 292 in 2007 to 412. Library staff offered nine different courses in the Doctoral Skills Programme. A total of 50 sessions were provided with 255 students attending. In addition to the Library courses, Library staff have continued to participate in and contribute content to courses run by the Student Learning Centre as part of the Doctoral Skills Programme. These included: Getting Published, Finishing and Submitting Your Thesis, and Conferences.

Representatives from the Library and Centre for Academic Development offered a presentation, and facilitated a panel discussion on the Doctoral Skills Programme, at the Teaching and Learning Showcase.

Te Punga

The January 2008 issue of The University of Auckland News featured an article about Te Punga. The tutorial provides rich teaching material for self-paced and group learning related to information literacy and the Library. Information on Document Delivery and Net ID Authentication in Voyager has been added to the tutorial by the Learning Services team.

Te Punga was accepted into “Primo”, the American Library Association’ and Academic and Research College Libraries’ peer-reviewed instructional materials database. “Primo” is a significant international repository for information literacy teaching resources and Te Punga was highlighted in their Site of the Month during the year.

Information Literacy within the Curriculum

The Learning Services Manager collaborated with Engineering academic staff, Student Learning Advisors from Student Learning Centre (SLC), Learning Designers from CAD and subject librarians from the Engineering Library to further integrate information literacy into the Civil Engineering undergraduate programme from year 1 to year 4. Again through collaboration, an online information literacy-related assignment was introduced for the compulsory ELECTENG 101: Electrical and Digital Systems course.

A Learning Services Librarian worked with the Nursing subject librarian and Nursing Academic Staff to integrate information literacy into the nursing programme, beginning with a first year nursing course. The results of the first year of this project have been positive, and collaboration between the Library and the School of Nursing will continue in 2009.

Two Learning Services Librarians worked with the CAD staff to integrate information literacy into one of the Postgraduate Certificate in Academic Practice courses offered by CAD. The academic staff enrolled in the course were able to complete one of their required assessment activities using the information literacy and curriculum integration knowledge learnt from the course.

The successful information literacy components in the English and Academic Literacy courses of the Tertiary Foundation Certificate (TFC) were continued with minor improvements. In 2008, 22 sessions were taught for the TFC.

An information literacy component continued to be provided in the New Start for Arts course

32 and the Learning Services Librarian for New Start also participated in two other New Start courses this year. Students who successfully completed the New Start Arts course at Manukau were invited to attend an orientation to familiarise themselves with the city campus. New Start also offered a new two day course in 2008 titled ‘Introduction to Postgraduate Study’. The Learning Services Librarian presented one of the sessions in this course, discussing library resources and services that they would find useful while completing postgraduate study. Twelve sessions were taught for the New Start programme.

ESOL course

A compulsory information literacy component is included in the ESOL101 course. A total of 12 database classes were taught in the class lecture time and total attendance was 251 students. Attending Voyager and the database classes is compulsory and there is a test on Cecil. Analysis of the Cecil test shows that most students have gained fundamental information literacy skills which could be applied to other courses of their study.

Information literacy teaching statistics

In 2008 library staff taught a total of 804 course related information literacy sessions and 14,768 students attended. The Library courses offered for each faculty is listed below:

Course Related Faculty Sessions Attendance Arts 293 4735 Business 34 1876 Education 63 1098 Engineering 63 2112 Foundation Studies 34 858 Law 71 472 Medical & Health 155 2711 NICAI 82 879 Science 43 885 Theology 0 0 Total 804 14768

Referencite and AHA (Academic Honesty Assistance) Tutorial

The University’s Teaching and Learning Quality Committee decided that Referencite should become the University’s primary online referencing support, and once development was complete support for AHA would be discontinued. A Learning Services Librarian worked with staff from the Student Learning Centre and the Business School on the development of content. Work will continue on the development of content in early 2009, after the launch of the enhanced system.

Endnote

A Learning Services Librarian is the Endnote coordinator for the University and in January Version XI of the bibliographic management software was introduced. The Endnote Group coordinator also organised the revision of EndNote courses taught by both the Library and Student Learning Centre to ensure the same information is provided to students. Nearly 140 generic EndNote classes were delivered by Library staff in 2008 with over 1,300 staff and students attending. 33

A new version of EndNote (X2) was released in 2008 and considered by the Library EndNote Group, after which it was agreed that the Library would continue to teach and support version X1 during 2009.

A small group of Library and Student Learning Centre staff, led by the Endnote coordinator, carried out an investigation comparing EndNote, EndNote Web and RefWorks. The results showed that EndNote was widely used but there was room for improvement in some areas. RefWorks has features that overcome some of the restrictions in EndNote but would cost extra in subscription fees and staff support.

Turnitin

The Library Learning Services team is now responsible for administering Turnitin at the University. The administration role includes assisting lecturers new to Turnitin as well as problem-solving for staff who have questions or are experiencing difficulties. Librarians helped over 50 academic staff get started with Turnitin and provided support for numerous existing users with questions and problems about Turnitin. Staff and student handouts and the University’s Turnitin web page were updated to simplify instructions and maintain correct information.

The Learning Services team liaised with the Library Digital Services team and ITS to guarantee high-speed campus access to Turnitin from the Library website. Both the administrators attended the first Turnitin User Group meeting in New Zealand in November. This meeting and further presentations, outlining examples of how Turnitin was being used by some academics, were included as part of the ‘Symposium on Tertiary Assessment and Higher Education Student Outcomes’.

11.3 Short Loan: Ursula Loots

There was a small increase in the total stock of physical items in the collection (12,999 in 2008 compared to 12,248). The total number of requests received via the online request form in 2008 was approximately 2,015 compared to 1,658 in 2007.

Lending statistics were down by over 9 % compared to the previous year (175,269 versus 193,631) which follows the trend of a system wide decrease in loans.

The 3M SmartCheck returns machine was used for 93.01% of books returned. SmartCheck was upgraded at the end of 2008 to give it the extra functionality of reading the security RFID tags used by the General Library. All Short Loan books can now also be tagged with the RFID tags used by the rest of the Library system.

The Electronic Course Materials collection continues to grow. The total number of items available as at 31 December 2008 was 9,273 which represents a 32.9% increase in collection size. The total number of requests for electronic course materials was 2,967, which was a 16.4% increase from the previous year. Use of the collection increased again in 2008, with 900,669 page views, a 9.0% increase. The faculties of Education (49%), Arts (20%) and the School of Theology (11%) submitted the most requests.

Average turn-around time for requests was 8.1 days. The 16.4% increase in requests combined with staffing changes impacted on the turn-around. An annual review of all course materials is carried out at the end of each year although only 25% of academic staff respond. Low usage items are now automatically withdrawn unless a response is received alerting the Library to differing requirements.

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The Short Loan team collaborated with the Digital Services team in testing and promotion of the new Course Material Administration Database (COMRAD), a web-based application developed by the Library’s Web Manager.

11.4 ELSAC: Hester Mountifield

The past two years have been a challenging time for ELSAC in terms of management, structure, staffing and service delivery. ELSAC has however continued to collaborate on language support with other service providers and faculties.

Significant progress was made to improve the 2009 ENGGEN 199 course by working with the Student Learning Centre and Diagnostic English Language Needs Assessment (DELNA). Improvements were also made to ESOL100, ESOL 102/ESOL 92F and Music144.

A total of 671 language advisory sessions were carried out, with the majority of students attending between one and four appointments. Students are encouraged to begin an independent language learning plan using ELSAC resources.

Face to face workshops were concentrated at the beginning of Semester Two in a trial approach and a number of communicative sessions were run – Kiwi English, Listening to Lectures, Note taking, and Discussion Skills. Workshops were advertised half a semester in advance, resulting generally in good numbers. Grammar, structure and essay writing workshops were redesigned and promoted as self-study programmes for on-demand access.

The ELSAC Self-Study Series consists of 13 titles on grammar, essay writing and sentence structure. These are now available to students via the Electronic Learning Environment. The Language Consultant developed two new titles, Adjectives & Adverbs and Verb Patterns. The Administrator also completed a Vocabulary PowerPoint for the ELSAC Self-Study Series.

12. Faculty Services: Helen Renwick

Faculty Services developed a framework for teaching information skills called Research Steps for Masters Students that will be trialled in some faculties in 2009.

Course pages were either made available within, or linked from, Cecil to support student learning more readily. Subject librarians participated in post-graduate orientation programmes with a general welcome and introduction session, and a seminar on marketing library services was held for Library staff. Faculty Services staff contributed in various ways to the development of the Library’s new search interfaces.

Terms of reference for faculty library committees were revised to bring greater consistency system-wide. Blogs were introduced and new promotional brochures prepared for some libraries and their services. Libraries implemented the new guidelines for flexible services and worked with the Environmental Office to look at ways the Library could reduce waste.

All libraries reviewed their holdings in terms of the CONZUL agreement to rationalise, on a national basis, the holdings of printed abstracts and indexes across university libraries. The libraries of the City Campus transferred print serials that are duplicated electronically to the Off Campus Store, in a major exercise that will see part of the facility completely filled and some open shelf space released on the city campus. Special collections were audited by a consultant and a statement of the need for special accommodation for these heritage materials was presented to Library Committee. 35

12.1 General Library – Te Herenga Mātauranga Whānui: Helen Renwick with contributions from the General Library Lending and Enquiry Services team

The General Library was very short of space for collections and books were arranged on the floor in many areas. A significant number of serial volumes, which are also available in electronic format, were transferred to the Off Campus Store, releasing some shelf space and there will be further rearrangement of the book stock in 2009.

At the beginning of the year there was a reorganisation of Level 3 in preparation for the re- classification of Asian Languages material. The 700s were moved from Level 3 to Level 2 and the Asian languages collection was re-organised according to language, Chinese, Japanese and Korean. The actual reclassification to the Library of Congress system started in late 2008.

In late 2008 the retrospective conversion of the General Library’s collection to RFID began as a Summer project. Starting on the ground floor, several members of the shelving team started putting RFID tags in each of the 960,000 or so items held in the General Library. By the end of the year they had completed Level G and were half way through Level 1.

As in previous years the decline in most Lending statistics (over 10% in home loans) can be traced to the increasing availability of online information. There was also a further drop in the use of General Library desk copies of theses which is no doubt due to increasing availability of theses online in ResearchSpace. Statistics indicate that approximately 6% fewer people used the General Library. Online renewals were unusual and increased by nearly 6%.

Buyline, a banking interface application, was set up in Lending and Enquiry Services mid- year. The interface is a means of ensuring confidentiality and verification of credit card payments and has enabled an alternative method of payment, particularly for those students who live outside the Auckland area and for staff and students who are currently outside New Zealand.

During the year the Enquiries Desk was staffed by 38 staff drawn from various teams in the General Library and the Information Commons. Seven new staff were inducted and provided with the necessary training. The total number of enquiries was 22,045, a slight increase compared with 21,207 in 2007. As in the previous years, enquiries peaked at the start of Semester One and gradually declined towards the end of the year. The busiest times were weekdays, Monday-Friday, 9am – 4pm with enquiries peaking around 12pm - 2pm. In 2008, the Ask-a-Librarian service fielded 186 questions and 104 general e-mails from students, staff and members of the public.

Regular library tours were organised at the start of each semester for students as well as library tours for the English Language Academy and other groups. The Enquiry Services Librarian continued to provide dedicated support to Continuing Education staff and students. Security was improved by the presence of dedicated staff at the entrance and on patrol throughout the Library, as well as by the installation of security cameras, and theft decreased markedly.

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12.1.1 General Library Arts Information Service, Te Ratonga Whakamōhiotanga Toi Aronui: Linda George (including General Library, Asian Languages, Te Whare o Ngā Reo Āhia: Kaaren Hiyama and Audiovisual Library, Te Herenga Ataata Rongo: Sarah Etheridge)

Services

Subject librarian portfolios were re-distributed at the start of 2008, a new appointment was made to Anthropology and Applied Language Studies & Linguistics, and Kaaren Hiyama resigned her position as Asian Languages Librarian in December.

Subject services were provided through research consultations, course-related tutorials, and course resource pages and guides on the Library website. Course resource pages were linked from Cecil, and in some instances from academic departments’ webpages on the University’s website.

Two hundred and twelve consultations were carried out, compared with 223 last year. The highest number of requests came from Film, Television and Media Studies, Development Studies and Sociology. In addition to research consultations, Arts Information Services answered 888 enquiries, predominantly from postgraduate students and largely for bibliographic assistance, database instruction and help with electronic resources. The Asian Languages Enquiry Desk on Level 3 of the General Library answered 422 enquiries. Audiovisual Library enquiries increased, from 1,569 in 2007 to 1,769 while loans decreased 11% to 30,569.

Arts Information Services’ staff also worked at the General Library Enquiry Desk, taught generic courses such as EndNote, contributed to the Doctoral Skills Programme, and to staff development workshops.

More than 150 course-related tutorials were delivered, 17 of them new, and many with information literacy components included. An additional 30 generic Learning Services courses were taught, making a total of 190 courses attended by 2,956 students. The development of the New Zealand Literature File into an interactive database was completed by mid-year and featured at the Digital Picnic session of the LIANZA Conference.

Collections

All Collection Development policies were reviewed. A total of 14,500 monographs were purchased from funds allocated to the Faculty of Arts, at an average price per item of NZD90.25. Print titles continued to predominate, although purchases of e-books increased. A number of major new digital collections, e-books, newspapers and digitised archives were able to be purchased with some additional assistance from strategic funding allocations. These are highlighted in the Collections section of this report. Two major resources for Arts, JSTOR and the Oxford English Dictionary Online, are represented in the Library’s top 40 most used databases.

Level 3 is now dedicated to Asian languages as other material was able to be dispersed within the system, withdrawn, or transferred to Off Campus Store. The project to re-classify Asian Languages material from Harvard-Yenching to Library of Congress classification began in November with the Korean collections.

Collections in History and Italian were assessed for retention and low-demand material was transferred to Off Campus Store. Assessment of Media Studies and National Literatures collections was begun, and work to collate Anthropology material in the Dewey 300 range continued. 37

A significant project took place in the Audiovisual Library, where departmental collections that had been held separately were integrated with the Library’s collection. The benefit is that all the material is now listed on Voyager and online issuing can commence in 2009.

Facilities

The Arts Information Services workroom was re-configured. To alleviate the shortage of space in the Audiovisual Library, the group viewing room was converted to office space and arrangements made for larger group viewing facilities in Arts 213.

12.1.2 Business and Economics Information Services, Te Ratonga Whakamōhiotanga Ōhanga: Shari Hearne

Services

The Business librarians delivered services from two service points, the General Library and the new Business Information Centre (BIC), in the Owen G Glenn Building. There was more call for library services, perhaps due to the closer proximity of the librarians to clients, the wide promotion of subject librarian services, and the increase in postgraduate student numbers.

The Librarians offered a range of instructional classes, with five new courses being added in 2008. They also contributed to the Doctoral Skills programme and taught generic sessions such as Endnote for Business Students and an Introduction to the Business Databases. In total, 70 sessions were held for 30 courses that attracted attendance of 3,485.

All MBA and MMGT students were offered courses on business research; all GSE students were introduced to business resources during orientation; and the students of the Masters of Bioscience Enterprise (an interfaculty programme) attended a session on business information resources. A new series of courses for postgraduates, “Databases to Go”, was delivered in the Business Information Centre.

The Business resource web pages were well-used. Most often hit were Using Case Studies, Citing Electronic Sources using APA (Business Journal Rankings NZ Companies and NZ Industry and Products. A new resource page was Māori Business Resources, and the Business blog, introduced in 2008 and linked from the BIC website, was well used,

The Department of Management & International Business (MIB) made a decision to phase out most print course books and replace them with library course pages. The MIB subject librarian had created 24 course resource pages by the end of the year, and a further 27 are planned for 2009.

The Property Department was incorporated into the Business School in early 2008 and the relevant collections were transferred from the Architecture Library to the General Library or the Short Loan Collection, Kate Edger Information Commons.

Collections

The Business librarians continued to promote e-books, particularly NetLibrary and Ebrary. Use of electronic books declined slightly. The allocation to the Faculty for the development of New Zealand’s leading business collection was fully spent and supplemented with some additional funds from the strategic funding pool. The business collections at Tamaki were reviewed with some items transferred to the City collections and others withdrawn.

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The archival print collection of company annual reports housed in the BIC was supplemented by holdings from other parts of the Library during the year. Most New Zealand company annual reports are now available electronically through commercial databases but the historical collections continue to be valuable resources.

Facilities

The Business Information Centre was officially opened in February. It is staffed by the Business librarians who offer professional point-of-need information services and it provides staff and postgraduate students with a quiet retreat in the Owen G Glenn Building. The business databases facility gives access to specialist databases that cannot be networked and is also used to deliver advanced database training. There is a print collection of popular business magazines and newspapers and a small reference collection of monographs. The development and promotion of services from BIC has been a focus this year. A variety of publicity media has been used. Multimedia displays featured Business School events and research activities. The BIC was the first Owen G. Glenn Building facility to be showcased on the new Business School intraweb, LINK. By the end of the year, the BIC facilities were in constant demand with some areas such as the databases room, fully utilised throughout the day.

Other activities

2008 was an especially busy one with regards to project work.

The redevelopment of the web sites OFFSTATS: Official Statistics on the Web and NZSTATS: New Zealand Statistics Sources was completed in March and content for both sites is now managed from one database. (See: http://www.offstats.auckland.ac.nz and http://www.nzstats.auckland.ac.nz.)

The New Zealand Fisheries Management Research Database was regularly updated. The Economics subject librarian contributed to the Retirement Policy and Research Centre's April 2008 symposium “Retirement income policies in New Zealand: looking back and looking forward” by organising the digitisation of key treasury documents. The Business librarians worked with the CAD e-Learning Design and Development Group on a technology-supported teaching, learning and research project, the Business Information Skills Tutorial. This will be an interactive, self-paced online tutorial to develop, enhance and evaluate the information skills and resource knowledge of Business students.

The BBIM librarian participated in a team to add content on plagiarism and academic honesty to Referencite. She was also a member of the project team Teaching with Tablet PC and set up a Sharepoint site to manage the project. The final report was submitted to the School’s Teaching & Learning Committee.

The B&E team manager participated in the Library’s “Digital Picnic” during the LIANZA Conference in October, presenting information on the development of the OffStats and NZStats databases. Other activities included a talk to the LIANZA Special Librarians group on the development of the BIC; a talk to the CRI Researchers Group meeting on resources for research commercialisation; and an article for the LIANZA Telsig newsletter on the BIC.

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12.1.3 Science Information Services, Te Ratonga Whakamōhiotanga Pūtaiao (including Leigh Marine Laboratory Services): Sonya Donoghue

The Science Information Services staff answered 1,763 queries in total with 1,318 queries from staff and students of the Faculty of Science and 445 from other faculties or external sources. One hundred and ten teaching presentations were given, including course-related, generic, orientation, doctoral skills and EndNote sessions.

The University Library received the air photo collection from the Auckland Office of Land Information New Zealand. The collection provides comprehensive coverage for the North Auckland Land District and is an important archival holding. 1,602 printed monographs were bought for Science, a small decrease from 2007. All existing subscriptions were maintained and thirteen new subscriptions to individual titles were added. Print journals which also had electronic access were transferred to Off- Campus Storage. Usage figures for databases in 2008 continued to indicate SCOPUS, ScienceDirect, PsychINFO, and Web of Science are the most-used science databases.

Training on the database ChemGold II was organized, in conjunction with the Hazards and Containment Manager, for any University staff responsible for chemical safety.

The Science Team again contributed a display and activities during the Faculty’s Incredible Science day in July. Almost 1000 quiz sheets were handed out and 603 entries received.

A display of library materials relating to the Cartographic Output of August Petermann was mounted in the General Library. Science Information Services also hosted a display of biological topics under investigation by University of Auckland which have recently featured prominently on the covers of peer-reviewed scientific journals.

A list of theses on marine science was created and is available at: http://www.library.auckland.ac.nz/subjects/marine/theses/leightheses-589--79.htm

The Leigh Laboratory Bulletins are also being digitised by Digital Services and entered into ResearchSpace.

12.2 Māori and Pasifika Services, Ratonga Māori me Te Moana-nui-ā- Kiwa (including Maori Studies, Te Huka-ā-tai): Anahera Morehu

Tēnā koutou, Kia orana, Talofa lava, Malo e lelei, Fakalofa lahi atu, Ni sa bula vinaka.

The Māori and Pasifika Services team increased hours of attendance at Te Huka-ā-tai. Te Huka-ā-tai occupancy averaged 56%, slightly up from 52% in 2007, due to an increase in opening hours of the Māori Information Commons.

Te Pou Rāhui, the Māori Library staff group, prepared He Kaupapa Mahi: Māori guidelines at The University of Auckland Library, Te Tumu Herenga.

Te Kaiwhakahaere Māori worked on a new resource page, Māori Business Research, and taught marae protocols to new general staff in preparation for the University’s powhiri, and waiata to Library staff.

Te Pou Rāhui and Māori and Pasifika Information Services team delivered tutorials to approximately 150 Māori and Pasifika students during the Faculty of Arts’ Māori and Pasifika orientation days. There were 50 (47 in 2007) consultations with Pasifika students and 40 staff, mainly on finding literature, using library databases, e-journals and developing search strategies to utilise library resources. Consultations with Māori staff and students dropped from 44 to 36 in 2008.

The Pasifika Liaision Librarian collaborated with the course coordinator for PAC105 and created online tutorials and tests that represented 20% coursework and provided tutorials to eight other courses. There were also presentations to Pasifika students in NewStart, Foundation and Student Learning Centre programmes.

Māori and Pasifika Information Services delivered tutorials to Tuakana programmes throughout the year and provided tutorials to third year NICAI Māori and Pasifika students.

The Māori & Pasifika team contributed to the University’s presence at the Pasifika Festival, promoting libraries as a career.

Māori databases were promoted in Library tutorials, and use has increased significantly. For instance, use of Māori Land Online rose by more than 200%.

Discussions between the Library, involving Special Collections and Māori and Pasifika Services, and Ngati Kahungunu regarding digitisation of the Whatahoro Jury collection were begun.

The Pasifika Liaison Librarian visited Fiji in June to gather material for the Pasifika collection. Resources were collected from government and local and international organisations, and included reports and church records.

12.3 Sylvia Ashton-Warner Library, Te Herenga Whakaakoranga – Epsom and Tai Tokerau: Christine Moselen

Collaboration is the best word to sum up the year for the Sylvia Ashton-Warner Library. Strengthened relationships with a number of units within the Faculty of Education provided opportunities for joint projects. The Library also had a strong presence on a number of Faculty committees. Epsom staff contributed to a range of Library-wide projects and to events external to The University of Auckland Library.

In total, the Information Services team at Epsom delivered 243 training sessions involving 2,814 attendees. Of these sessions 57% were generic and 33% were course-related, with the remaining 10% being Library orientations. Of the generic tutorials, EndNote and Voyager were in greatest demand. Library sessions for students studying the graduate diplomas in Early Childhood and Primary teaching were run in both semesters and were compulsory for new students.

New courses in information literacy were developed for Pasifika students studying for the Bachelor of Education. A subject librarian to work with Te Puna Wananga was appointed in June and new information literacy initiatives have been developed for Foundation and Huarahi Māori students. These will be taught in 2009.

The Library Manager, Education worked with a small group of other Faculty Services Managers to draft the outline of an information literacy programme for Masters students. The framework will be trialled with a postgraduate cohort from the School of Critical Studies in Education next year.

Epsom subject librarians conducted 566 individual consultations, lasting on average 1.2 hours. The majority of consultations were with academic staff and postgraduate students. 41

A joint project with the Centre for Educational Design and Development to create online material for flexible students was begun later in the year. The aim is to provide information about the Sylvia Ashton-Warner Library and to develop information literacy material which will meet students’ needs.

The Library communicated with Faculty of Education staff and students in a number of ways, including a very popular Library blog (10,500 hits per month), newsletters to schools within the Faculty, information in the Epsom student newspaper The Flaming torch, information and attendance at Faculty functions and meetings. The Library Manager was a member of the Faculty’s Teaching and Learning Quality Committee, Library Committee, Research Committee and IT Committee. The Lending Services Librarian was also on the Library Committee.

Creation and maintenance of course resources information remained a strong focus during 2008. The Epsom subject librarians maintained 150 pages in Cecil and on the Library’s website. Course pages were also tested in Moodle, which will be used by some parts of the Faculty in 2009. The Epsom Library assisted with digitising course materials. The Faculty of Education generated 48% of the total demand for this service and the Library processed 16% of its requests.

8,021 new titles were purchased for the Epsom and Tai Tokerau Libraries in 2008, nearly 932 fewer than in 2007. An approval plan was established for Routledge education publications. A large number of items were withdrawn, as the material was held elsewhere in the Library system.

A major project to convert approximately 220,000 items in the Library to a RFID (Radio Frequency IDentification) security and tracking system was completed in early 2008 and the system went live with very few complications. Subsequently a major stock take has begun using the digital library assistant, which is part of the RFID technology.

Sixteen serials that were available only in print were transferred from the General Library education collection to the Sylvia Ashton-Warner Library. Weeding of the General Library education collection began late in 2008. Forty-two serial titles were transferred from Off Campus Storage to SAW Library.

A total of 105,896 items were borrowed for home use in 2008, compared to 124,371 the previous year, a decline of 15%. The Epsom and Tai Tokerau Libraries supplied a total of 7,100 items for inter-campus delivery (up 10%), and this accounted for 29% of the total traffic. The Library registered 298 patrons for its flexible service, 75 more than last year. The Tai Tokerau Library achieved a 48% increase in loans. This is a reflection of the important role the Library is now playing in supporting staff and students on that campus.

It was agreed to develop a Parent Room at the Epsom Library to be ready for use from Semester One 2009.

12.4 Tamaki Library, Te Herenga o te Wāhanga o Tāmaki and Off Campus Storage, Te Pātaki Kohinga Kē Atu: Claudia Adams

The Library participated in the successful Tamaki campus orientation at the beginning of the year. Each group of students (68 postgraduates and 25 undergraduates) attended a hands- on library session. Tamaki student numbers declined 19% from 1,414.5 in 2007 to 1,140.5. This was reflected in desk queries, 685, down a third from 2007.

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Fifty eight percent of Tamaki appointments or queries came from the Medical and Health Sciences Faculty (n=171). The remaining queries were from Science, with a small number (5%) from Education. Students generated 68% of all queries. Mature postgraduate students returning to study after many years away, preferred appointments with Library staff to attending generic classes. The Tamaki Library blog was well received as a means of publicising services.

There was a 5% decrease in home loans and reservations but the visitor count was down by only 1% compared to 2007. Students use the facility, not necessarily to borrow books, but most likely for the computer facilities. There has been a noticeable increase in the use of students using their personal laptops. With wireless access, the Tamaki Library has become a popular space as it provides a quiet study environment.

The Tamaki Subject Librarian took over liaison with the Certificate in Health Sciences programme and ran a number of library sessions as well as assisting with assessments. Thirty two course pages for Population Health were maintained by Philson and Tamaki staff and six new course pages created at Tamaki. Half of the Population Health pages received over 1,000 hits.

As Population Health students attend campus irregularly, generic classes were offered in the official lunch hour slot. Fewer classes were offered than in 2007, but there was an increase in the number of students attending. This suggests that the time slot was preferable and that the topics offered - more Medline and EndNote classes – were more appropriate. The large first year BHSc POPLHLTH 101 (247 students) and 102 (211 students) library classes were again well received and well attended (79% attended POPLHLTH 101 and 62% attended POPLHLTH 102 library classes).

Collection management was a focus in 2008. An RFID shelf check using the digital library assistant was run in July. This showed that 5% of the book collection required attention. After a review of the most popular titles requested via ICLDS, mostly in business, 108 books, mostly in Business, were transferred to the General Library.

The building was improved with new carpeting in the entrance, while three different roof leaks were repaired. Improvements for disabled patrons were made: a photocopier was lowered to facilitate printing or photocopying, access for wheelchairs was improved over door sills, and an adjustable height workstation was provided in the computer area.

12.5 NICAI and Special Collections - Ngā Herenga Whakaātanga: Jane Wild

New brochures about the libraries in NICAI and Special Collections were developed and distributed in 2008. These have been useful for NICAI orientation events and external marketing.

A paper on the Library’s accommodation requirements for special collections was presented to the Senate Library Committee in September. The Library has noted the need for further environmentally controlled storage for special collections in its feedback to the campus plan proposal. The distributed special collections in the NICAI Group were documented in an extensive audit in September and October by an external consultant.

Team members continued to meet with the AHLAG (Auckland Heritage Librarians and Archivists Group) during 2008. Staff were also involved with the ARANZ conference in Dunedin, the LIANZA Preservation SIG AGM and the National Digital forum both held in Auckland during November. 43

12.5.1 General Library - Special Collections, Kohikohinga Motuhake (including New Zealand and Pacific, Te Whare o Aotearoa me Te Moana-nui-Kiwa): Stephen Innes

The most significant development of the year was the transfer of rare books from the Department of English. A considerable amount of cleaning and removal of mould on some books was necessary. This fine collection of books, acquired by the Department over a long period, included many pre-1800 works. There were also several other transfers of high value items to Special Collections from other libraries.

In the New Zealand and Pacific Collection, the year began with a substantial weeding of the Dewey 300 section in order to accommodate Planning material transferred from Architecture. Several expensive Pacific rare books were purchased, while the Pasifika Liaison Librarian made a successful collecting trip to Fiji. A sample of ephemera relating to the General Election was collected by Library staff, to add to the significant election ephemera collection.

The migration of manuscript records to Voyager, with links to finding aids, was completed, and new records were added to Voyager with assistance from Cataloguing. The Encoded Archival Description (EAD) pilot project resulted in the mark-up of one finding aid, and the process of linking digital objects and EAD files on the Library’s website will continue with assistance from Digital Services and Cataloguing. Eight new finding aids were created by the new Archives Assistant.

The Western Pacific Archives continued to generate a large number of requests, including those from visiting academic researchers. Use of manuscript collections overall continued to increase substantially. There were ongoing discussions with the Wairarapa whanau related to H.T. Whatahoro, mostly regarding a collaborative project to digitise these important papers.

Reader education and tour activities were provided for visiting groups and courses making intensive use of the collection, such as ENGL 347. A display featuring archival and print material was arranged to commemorate the University’s 125th Anniversary, while other materials were lent to two external institutions for exhibitions.

In microtexts, most of the scanning equipment was replaced. The microfilm serials collections and Cook Island microfilm saw heavy use, as did the Māori Land Court Minute Books. Much of this use was the result of courses requiring the use of the microform resources, such as Property 382 (researching Māori land blocks) and School of Theology assignments (researching early newspapers). Class tours of the facilities were organised for the latter.

Over the course of the year the Assistant’s Manual was revised, a complete shelf-read was carried out, and the Microfilm Quick-Guides were simplified and revised to include trouble- shooting tables for common error messages. The difficulties with the installation of a card- swipe machine linked to NetAccount were not resolved until the end of the year, however all scanners now have the ability to produce both electronic and hard copies.

An inventory of the Australian Joint Copying Project materials held in the Microtexts Room was compiled, and an index of the early Western Pacific High Commission correspondence was commenced, in order to improve access to one of Special Collections’ core resources.

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12.5.2 Architecture, Property and Planning, including the Architecture Archive, Te Herenga Whaihanga: Wendy Garvey

January 2008 saw the Property collection relocated to the General Library or to Off Campus Storage. Other collections were cleaned and redistributed. Donated early runs of some serials have improved the holdings of New Zealand titles. Boxes of donations were integrated into the collections or made available to students, and second copies of Planning research studies were weeded.

Remedial and cleaning work was begun on the Folio Collection and the Historical Collection (1600-1920) and a stock take was carried out at the same time. The clearer identification of the items allows for greater ease of retrieval and re-shelving of items, which has been completed up to 1876. This attention is important for the preservation of these collections.

The first digital stock take was begun and, after some initial problems with the equipment, work was completed on the Reference, New Zealand, and Large Books collections, as well as the Short Loan collection in the Librarian’s Office.

During May the New Zealand Planning Institute accreditation panel visited the Library and were impressed by the library services and facilities.

The Library opened for the first time on Queen’s Birthday and Labour Day, which met with a positive response, and this will be repeated in 2009. Library staff worked with academic staff to introduce more course-based information skills programmes. Evaluation includes Cecil tests and information literacy learning outcomes for specific assignments. At the commencement of 2008 four course-related programmes were developed, one of which included a website evaluation session.

During the year new initiatives were developed with both Architecture and Planning academics, focused on student research outputs. These covered research methodologies for post-graduate theses and dissertations, annotating bibliographies and peer review of journal articles, rather than simply database instruction. A research methods course was repeated six times during the mid-semester break. This had an excellent response rate from the students, who did not have to contend with any other courses at that time. The same course was offered again later in the year.

Architecture Archive

A total of 147 enquiries were received for the Architecture Archive, 62 from persons outside the University. Copies of original architectural drawings, previously housed with measured drawings in the Architecture Library, were relocated to the Archive and entered on the database. A plan printer has been relocated into the Archive.

Twenty-three items from the collection were displayed in an exhibition mounted to coincide with the launch of the book “Long live the modern” by Julia Gatley. Copies of related items were displayed adjacent to the Architecture Library entrance to promote the event.

A significant collection of architectural drawings was purchased. The works cover one of Auckland’s landmark buildings, the AEPB building in Newmarket, and a collection of houses and banks from one of Auckland’s early and prolific architectural practices.

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12.5.3 Fine Arts, including Elam Archive, Te Herenga Toi: Jane Wild

The locally produced databases, INZART and the Art History Image Database (AHID), were promoted in all Library teaching sessions. INZART was hosted on the Knowledge Basket from July. Press cuttings are now indexed within 3 months and journal indexing is up to date, with links to full-text where possible. AHID has been maintained and continues to provide a resource of images for slide tests and teaching.

Library staff spent time raising awareness among academic staff from Fine Arts and Art History of image resources available to support research and practice. A key area of interest was the identification of copyright-cleared or alternatively licensed materials (eg. Public domain and Creative Commons Licensed images).

The critical studies component in the School of Fine Arts syllabus has put an increased focus on research methods and interdisciplinary resources. This in turn has resulted in requests for more database tutorials.

There was a further decline in loans for home use. Statistics for items used in the library but not borrowed were 33,084, confirming use of the Fine Arts Library as a reference resource.

Seventy-one teaching sessions were taught to 449 students overall, a 59% increase over attendance at 49 sessions in 2007.

Fine Arts Library staff worked to improve the book delivery system for students enrolled in the School of Visual Arts through Manukau Institute of Technology. Tutorials and workshops were developed for students to support use of University of Auckland resources.

AHID registered the highest use of Fine Arts databases, with 6,989 connect page hits, up from 6,533 in 2007, placing it in the Library’s ‘top 40’ databases for the year. Core databases Art Full Text and Artbibliographies Modern ranked second and third respectively.

INZART received substantial traffic in its inaugural year with 54,727 page views. The effort spent in promotion was rewarded, given that its two predecessors (New Zealand Art Journal Index and New Zealand Art Press Cuttings Index) attracted 5,197 page views in 2007.

An expanded description for specialist collections and New Zealand content was included in the collection development policy. Pre-1851 items and valuable facsimiles were transferred to Special collections. The Reference section was heavily weeded with some material reclassified for borrowing and the current periodicals and new books areas were redeveloped.

Periodical runs with reliable electronic access were transferred to Off Campus Storage, resulting in a significant increase in space. All micro-format holdings have been identified for transfer to the General Library. A full monograph stock-take using RFID technology was initiated in November and will be completed before Semester One in 2009.

New acquisitions and collection strengths have been featured in the Display Case during the year, including items from the poster collection and new monographs. The Centre for New Zealand Art Research & Discovery has donated ephemera to the library. The Elam Archive and related collections were included in a system wide audit of special collections by an external archivist.

Significant acquisitions included the Post Object suitcase by Lesley Kaiser, new work by Megan Jenkinson and artists’ books by graduating students from Elam and from the 46

Bachelor of Visual Arts programme at Manukau. Student artworks were exhibited in the Library on a number of occasions.

The workroom furniture was upgraded, layout redesigned and work space has been regained through the transfer of new books processing to the General Library. The Fine Arts Library homepage includes a virtual tour to support orientation and assist distance users. http://www.library.auckland.ac.nz/subjects/art/fahome.htm

Tom Irwin, subject librarian, presented a conference paper to the ARLIS/NZ AGM in November and participated in the LIANZA “Digital Picnic”, which showcased the Library’s digital products. Simon Esling taught drawing at Elam during Semester One.

Jane Dodd resigned from the Fine Arts Library after twenty years of service, including development of the Elam Archive which is now an invaluable resource.

12.5.4 Music and Dance Library, Te Herenga Pūoru: Phillippa McKeown-Green

The increasing use of information services and electronic resources, continued growth in lending and the successful integration of the choral and orchestral music sets stand out as successes for the Music and Dance Library in 2008.

Investment in new resources in the last few years, as well as an increase in enrolments in music and dance courses, has seen the use of print materials increase by 7.4% in 2008, even as use of electronic resources continued to rise. Growth in borrowing was most noticeable in Summer School, with a 33.5% increase. The number of visitors rose 10.70%.

For the first time the Music and Dance Library was open for limited hours on some public and university holidays and Saturday hours were extended over mid-semester breaks. Usage for these new hours was steady but not high.

The Library has worked closely with the Music 144 course lecturers to rework the two bibliographic assignments and the library assignment has been focused to help students with essay topics. Most students choose to attend the optional tutorials and the library and bibliography components are both assessed towards course marks.

Library orientations were again part of the first year Dance programme, and the Music Librarian attended an orientation session arranged by the School of Music and was introduced to the new students.

Consultations and research assistance were provided on request, and postgraduate students responded positively to messages about new databases and other resources. Staff made 958 queries and post graduates 190 (110), while the Music Desk answered 2,833 queries from students, staff and visitors.

Use of Naxos Music Library was so high that it entered the top 40 databases (by volume of use) at no. 19. It was used extensively in Summer School and for the first time no other recordings were used for the listening tests. Usage dropped back in March without the online listening tests. Following the huge spike in usage five extra users were added from July when the subscription was renewed. There were 13,792 logins through the Connect page (2007 - 10,497).

An important addition to the collection was the Naxos Sheet Music database. The next 47 development in electronic access to music seems to be the provision of online scores and this will be monitored with interest. The first stand-alone e-score was added to the catalogue in September, Arthur Foote’s Trio fur Pianoforte, Violine und Violoncell in C moll, Op. 5.

Agreement was reached with the School of Music over the transfer of their orchestral and choral sets to the Music Library, and the scores were gradually integrated into the collection. The collection development policy was amended to provide for the purchase of further choral and orchestral sets for use in teaching courses such as Conducting, Orchestra and Choral Ensemble.

Several major purchases were made possible through Strategic Funding to build up new areas of teaching in Music. In addition ninety LPs were replaced with new CDs, and some scores (mainly duplicate) and monographs were withdrawn.

The transfer of 22 metres of serials, duplicated electronically, and 1,200 choral and orchestral sets to storage has released space for the remaining collections. A project of cleaning books and shelves, shelf checking and realigning all 45,000 books and scores was carried out at the end of the year and should assist with preservation of the collection, as well as making material easier to locate.

A consultant audited the special collections materials in the Music and Dance Library. Pre- 1800 material had already been shifted to Special Collections but the audit identified further holdings of pre-1851 material which may need better protection. Some materials from the Glass Case were transferred to lending shelves.

The Library mounted a display of materials from the history of the School of Music at the time of the 125th celebrations. Included were two early degree certificates from 1894 and 1911 which were donated by the family of Prof. Charles Nalden.

12.6 Engineering, Te Herenga Rapuara: Patsy Hulse

This was the busiest and most successful teaching year to date for the Engineering subject librarians who taught 82 sessions in 18 courses to 2,553 attendees. Endnote with engineering databases continued to be the most popular course and was repeated at frequent intervals throughout the year.

The Civil and Environmental Engineering Subject Librarian and the Learning Services Manager in collaboration with academics, the Student Learning Centre and other library staff, successfully integrated information literacy principles into papers at each level of the Civil Engineering undergraduate programme.

The Engineering subject librarians now teach all first, second and fourth year Engineering students and all third year students in Chemical and Materials and Civil and Environmental Engineering.

The Electrical and Computer Engineering Subject Librarian presented a paper entitled Test them, teach them, test them at the AaeE Conference in Australia in December. This detailed the work of library and academic staff on measuring the information literacy skills of ELECTENG 703 students.

The Faculty’s Postgraduate Committee approved the teaching of a library course for Masters students from 2009.

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New web pages included “Vital Research Tools” pages for Robotics, Power, Radio & Telecommunications and Structural Engineering, and “Referencing and technical report writing”. New course pages were prepared for ENGGEN 150 and CHEMMAT 311.

The Engineering Library added 3,553 items to stock during 2008. Twenty-three new serial subscriptions were placed. Strategic funding enabled the purchase of the patent database Derwent Innovations Index and this proved to be a real asset when researching and teaching patents.

A major project was an inventory of the entire collection using the RFID Digital Library Assistant. Engineering Library staff manually counted the entire actual stock and revised collection statistics accordingly.

The Engineering Library was even more heavily used, with the gate counter recording 337,347 visitors (314,553 in 2007). The highest number in one day was 3,379 on 7th April.

Fletcher Construction once again sponsored a Zome construction competition for students and provided funding to purchase more pieces. Students successfully used the Library’s Creativity Centre to build even bigger and better models than in previous years.

The Engineering Library Manager was invited to write a paper entitled The transformation of the Engineering Library, The University of Auckland which was published in the February issue of the North American journal Library Hi Tech News.

A new, illustrated Engineering Library guide was published. Retiring academic staff member, Barry Davidson, was interviewed and his reminiscences transcribed for the Engineering Library Oral History Archives.

12.7 Davis Law Library, Te Herenga Ture: Mary-Rose Russell

Teaching and collection management continued to be the main focus areas of the Davis Team during 2008. Within the law curriculum, the Library Manager, Law is the Course Coordinator for LAW299 Legal Research 1, LAW399 Legal Research 2 and LAW788, Legal Research & Methodology. The Davis Subject Librarians are responsible for teaching within these courses. Over 98% of all teaching done by Davis staff was for academic or course- related purposes.

Course-related library courses are specifically designed for students in a particular academic course. Some 93 sessions were taught across a wide variety of subjects including Taxation COMLAW 301, International Human Rights LAW496, Contemporary Treaty Issues LAW421, Regulation of International Trade LAWCOMM 762, Legal History LAWHONS 716, Legal and Institutional Context of Planning PLANNING 702. Nine courses comprising generic database training were also offered to all Davis client groups.

The success of the teaching programme is evidenced by the continued appearance of law databases in the top 30 most-used databases across the University. In 2008 six major law databases made this top 30 usage listing. This is a notable achievement given that the University Library subscribes to more than 800 databases and there is a comparatively small number of law students and researchers within the wider University environment.

As a matter of pedagogical interest, less than a quarter of Davis teaching is dedicated to database training. Rather, the students are encouraged to teach themselves using online training materials created by the Davis Team.

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Reorganisation of open shelves and Davis storage continued and the Davis Library offered material that was duplicate and surplus to the Supreme Court library in Wellington.

There was an increase in borrowing compared with 2007, continuing the upward trend from the previous year. The emphasis on research skills within the curriculum and a growing post-graduate population, particularly PhD candidates, are likely to account for some of this. Collection usage is, in fact, appreciably higher than shown in the statistics as the majority of the primary materials in the Davis collection are for use in the Library only and there are no satisfactory means of recording this usage.

Interloan supply statistics reveal an increase of over 14% on 2007, reversing the trend of the previous years. Law firms made up 36.5% of the requesting client group, followed by university libraries at 28%, Government Departments at 22.5% and Law Society libraries at 11%. Books made up 47% of requests, up 7%. Continued investment in the Davis collection has enabled the development of a good research collection which is increasingly being recognised by other libraries as the premier national resource.

Average occupancy of the Davis increased from 43% (2007) to 46%, and visitor statistics again showed an upward trend with a remarkable 16% increase (42,000 clients).

The Davis continued to supply law academics with its electronic bulletin every week. Some 3,948 contents pages from 830 journals and 840 law reports were scanned and supplied.

A further 2,316 entries (an increase of 14%) for essay collections and authored chapters in new monographs were added to the “Full View” Voyager record, enhancing their usability. The Index to Common Law Festschriften was developed with the addition of 496 records.

2008 was a notable year for donations to the Davis collection with sizable contributions received from a number of law firms, academics and individuals. Significant donations were received from Cairns Slane, Professor Mike Taggart, Rodger Haines and Victor Stockinger. Funds were also received from Bell Gully, Russell McVeagh and Spencer Mason Trust.

12.8 Philson Medical and Health Sciences Library, Te Herenga Hauora: Megan Clark

The Philson Information Services team had another busy year of teaching and reference activity. More than 1,860 enquiries were recorded with over 300 of them lasting longer than thirty minutes. Almost 300 teaching sessions attracted 4187 attendees. The Philson Library blog was launched in December.

The Nursing Subject Librarian re-designed first-year library skills teaching, to deliver curriculum-based information literacy, embedded within the undergraduate nursing programme.

2008 saw the final issue of the Journal Review Service (JRS), which had been produced by Philson staff for many years. The Royal New Zealand College of General Practitioners decided to replace it with a peer-reviewed service evaluating research carried out by New Zealand clinicians, which they consider will provide a more targeted service for members.

Subject librarian services for the School of Population Health were largely transferred to Tamaki Library, although Philson staff visit the campus as needed for meetings and teaching sessions. There was close collaboration with Tamaki staff over delivery of library courses to Year 1 students in the Medical Programme.

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The ADHB contract was renegotiated and the Philson Library continued to provide for the information needs of ADHB staff. New initiatives for 2008 included contacting and building relationships with Funding and Planning, Public Health, Community Mental Health, Audiology, Paediatric Oncologists and Nurse Educators. Many of these contacts involved attendance at monthly staff meetings and training sessions. Administrative processes around membership were streamlined and cards for ADHB staff now arrive promptly each week.

The Lending Services team completed a successful in-house training programme to ensure that all team members became skilled in the variety of tasks within the section. Every staff member is now able to cover for at least one other, and all have skills in a number of areas. Lending figures continued to decline enabling some staff to be deployed in other areas, such as digitising material for course materials. The 9% decline in lending figures for home use and 17% decline in short loan issues may reflect the growing availability and popularity of electronic books. Considerably fewer documents from other libraries were supplied to patrons in 2008 compared with 2007; this fall is attributed to the increase in electronic material that is available to staff and students of both the University and ADHB.

The monograph budget was substantial enough to re-instate an approval scheme with a local bookseller. The approval scheme ensures a good core collection of new books especially undergraduate material, allowing library staff to concentrate on specialist selection.

13. Staff Matters

Appointments

Sue Bradley, BEd, Dip Tchg, MLIS, Assistant Librarian, Sylvia Ashton-Warner Library (fixed term) Melanie Brebner, BA, BCom, MLIS, Subject Librarian, Davis Law Library Rachel Chidlow, BA, NZLS Cert, IC Group Manager, Kate Edger Information Commons Fran Clements, BA (Hons), MA, Subject Librarian, Philson Medical Library (fixed term) Rachel Collier-Wilson, BA (Hons), PGDipIS, Subject Librarian, Sylvia Ashton-Warner Library (fixed term) Linda George, MA (Hons), DipLibr, Arts Information Services Manager, Arts Information Services Jennifer Hobson, BA, MLIS, Learning Services Librarian, Learning Services Kyu-won Hwang, BA (Hons), Cert TESOL, Korean Resources Librarian, Asian Languages Collection Thomas Irwin, BA, MLIS, Subject Librarian, Fine Arts Library Ursula Loots, BA Law, Dip Drama, MLIS, Short Loan Manager, Short Loan Collection Donna Lusby, Cert TESOL (Trinity), BA, MA, ELSAC Manager, ELSAC Ross MacDonald, MLIS, PhD, Assistant Librarian, Philson Medical Library Justene McNeice, BA (Hons), MLIS, Subject Librarian, Business & Economics Services (fixed term) Lai Kei Pang, MLIS, Dip Info Systems, Dip Tchg, MA (Hons) Asian Studies, MA (Hons) Comparative Literature, Subject Librarian, Arts Information Services Jacob Powell, BCom, MLIS, Visual Resources Librarian, Fine Arts Library Gillian Ralph, BA, MBA, NZLA Cert, FNZLIA, Subject Librarian, Business & Economics Services (fixed term) Stephanie Reid, BA, Cert Art & Design, NZ Cert Draughting, MLIS, Client Services Librarian, Fine Arts Library Nivedita Sethi, BLS, BSc, Assistant Librarian, Cataloguing

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Ruth Cherie Tautolo, MA, MLIS, Tai Tokerau Librarian, Sylvia Ashton-Warner Library Simon Whitlock, DipAppSocS, BA, MLIS, Subject Librarian, Sylvia Ashton-Warner Library Georgina Wildman, BA, MLIS, Client Services Librarian, Architecture Library Elizabeth Wilkinson, BA (Hons), BSc, Dip Tchg, Subject Librarian, Sylvia Ashton-Warner Library Yanan Zhao, BECom (Hons), MMgt, Library Web Publisher, Digital Services

Resignations

Jackie Coates, BA, DipLibr, Subject Librarian, Davis Law Library Kaaren Hiyama, MA(Hons), MLIS, Asian Languages Librarian, Asian Languages Collection Jeff Kirkus, BA, DipLibr, DipNZLS, ALIANZA, Information Services Librarian, Sylvia Ashton- Warner Library Donna Lusby, Cert TESOL (Trinity), BA, MA, ELSAC Manager, ELSAC Natalie Mahony, BA, Client Services Librarian, Architecture Library Justene McNeice, BA (Hons), MLIS, Subject Librarian, Business & Economics Services Simon Ryder, MSc (Hons), MLIS, Web Editor, Digital Services Nivedita Sethi, BLS, BSc, Assistant Librarian, Cataloguing Anny Tong, BSc, Cisco Cert CCNA, Systems Engineer, Library Systems Simon Whitlock, DipAppSocS, BA, MLIS, Subject Librarian, Sylvia Ashton-Warner Library

Retirements

Hyang-Soon Woo, BFA, Korean Resources Librarian, Asian Languages Collection Jillian Irwin, BA, NZLS Cert, ALIANZA, Interlibrary Services Manager, Interlibrary Loans & Document Delivery

Qualifications gained by staff during 2008

Sue Bradley, MLIS Simon Coates, MLIS Lucy Dong, MPBS Hannah Edwards, BA Rachel Huang, MLIS Salila Jayaneththi, MLIS Doug Lahikainen, MLIS Tania Lim, LLB/BCom Bridget Murphy, BA Vanessa Newton-Wade, MLIS Stephanie Reid, MLIS Bevan Shortridge, MLIS Nina Vasiljevic, MA Sarah Wang, BCom Fiona Ward, MLIS Zoe White, BA

Awards

Megan Clark, Associateship of the Library and Information Association Aotearoa New Zealand Tom Irwin, 2008 ARLIS/NZ travel award to ARLIS/ANZ conference in Brisbane Joanne Rowan, Aurora Leadership Institute Julie Sibthorpe and Gillian Ralph, LIANZA Paul Szentirmay Special Libraries Research Award

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Library and Information Association of New Zealand Aotearoa (LIANZA)

Megan Clark, Programme Committee, LIANZA conference 2008, Healthsig conference Subcommittee John Garraway, LIANZA Rules Committee John Laurie, ITSIG Treasurer (Jan-Nov), ITSIG Convenor (from Nov) Anahera Morehu, Bicultural Portfolio, LIANZA Conference 2008 organising committee Christine Moselen, Programme Committee, LIANZA Conference, 2008 Anne Newnham, CatSIG Treasurer (for part of 2008) Lorraine Nielsen, Healthsig Conference Subcommittee Ksenija Obradovic, CatSIG convenor (for part of 2008) and committee member Bob Pearson, ITSIG Convenor (Jan-Nov), ITSIG Treasurer (from Nov).

Other Professional

Susan Brookes, Committee/Australian and New Zealand Society of Indexers Roland Brownlee, Treasurer, Te Rōpū Whakahau Janet Copsey, member, Library and Information Advisory commission; member NZ Law Society Libraries Board; Chair, Kiwi Research Information Service Governance Group; member PRDLA Steering Group Simon Esling, tutor in drawing at Elam during Semester One Brian Flaherty, Board Member, National Digital Forum (until August) John Garraway, Board Chair, National Digital Forum; member, Digital New Zealand Steering Committee Leonie Hayes, Dspace Global Outreach Committee, Australasian Representative (from July) Stephen Innes, Pacific Manuscripts Bureau Executive Committee Phillippa McKeown-Green, Treasurer IAML (NZ), mem. RILM NZ National Indexing Committee Brian Marshall, Committee member, New Zealand Map Society; Editor of Datum, newsletter of the New Zealand Map Society; member of the Australian Map Circle-New Zealand Map Society merger working group Anahera Morehu, Trustee Ngāti Whātua o Orākei Māori Trust Board; Safer Auckland City Executive Committee; Secretary, executive committee Te Rōpū Whakahau Christine Moselen, Organising Committee, International Sylvia Ashton-Warner Centennial Conference Lorraine Nielsen, member, Health Librarians Working Group Evaluating Nursing Resources Bob Pearson, EZproxy Wiki Administrator Helen Renwick, member, Humanities Council; member IATUL Conference Committee; member, Client Input Group, National Preservation Office, National Library of New Zealand Kirsty Wilson, Organising Committee, General Staff Conference

Publications (books, articles, theses)

Bingham, T. (2008). Cultural diversity: Issues for social work in New Zealand 1990-2008. Unpublished literature review.

Hobson, J. (2008). “Ask the Librarian” about...EVALUATING RESEARCH. Mai Review, 1(Library workshop 4), 4 pages. Retrieved January 28, 2009 from http://ojs.review.mai.ac.nz.ezproxy.auckland.ac.nz/index.php/TK/article/view/142/124

Hobson, J. (2008). “Ask the Librarian” about...DIGITAL THESES. Mai Review, 3(Library workshop 6), 3 pages. Retrieved January 28, 2009 from http://ojs.review.mai.ac.nz./index.php/MR/article/view/177/189

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Hulse, P.D. (2007). The transformation of the Engineering Library: changes at The University of Auckland, New Zealand. Library Hi Tech News, 24 (9/10), 32-37.

Irwin, J. (In press). Reaping the harvest: end user access and staff savings at The University of Auckland, New Zealand. Interlending & document supply, 37 (2).

Laurie, J. (2008). Book Review [Review of the book Amassing treasures for all time]. New Zealand Journal of History, 42 (1), 113-114.

McFall-McCaffery, J. (2008). Enhancing Pasifika education @ University: a view from the inside. AlterNative: an international journal of indigenous scholarship, Special Edition Volume 4 (1).

Mountifield, H. (2008). The Information Commons at The University of Auckland; improving student life, learning and support through co-location, collaboration, integration and innovation. In B. Scader (Ed.), Learning Commons evolution and collaborative essentials (pp. 359-404). Oxford: Chandros.

Obradovic, K. (2008). Souping up the engine: making the most of the catalogue at the University of Auckland Library. The Electronic Library, 26 (5), 619-629.

Russell, M-R. A. (2008). Book Review: [ Review of the book Research Methods in the US and Europe, 2nd ed], Retrieved February 17, 2009 from http://www.geocities.com/legalrm/BookReviews.html

Wang, L. (2008). Overview of subject librarian services in higher education. Library and Information Service, 52 (2), 27-35.

Wild, J. (2007/2008). The book as art: contemporary artists and fine press books. ARLIS/ANZ Journal, 64, 29-34.

Wild, J. (2008). [Review of the book Back and beyond: New Zealand painting for the young and curious]. NZLIMJ, 50(4), 311-312.

Conference Papers

Brookes, S. & Hu, A.P. (2008, December). Test them, teach them, test them. Paper presented at the AaeE Conference, 2008, Yepoon, Australia.

Callagher, L. & Mitchell, L. (2008, December). Information for a Pacific Century: Towards citizenship, employability and economic growth. Presented at the 22nd Annual Australian & New Zealand Academy of Management Conference, Auckland.

Clark, M. & Cullen, R. (2008, November). Evidence based health information for consumers. Paper presented at the LIANZA Conference, Auckland.

Clark, M. & Wickenden, B. (2008, November). Pubmed, America’s gift. Paper presented at the LIANZA Conference, Auckland.

Digital Services (2008, November). Digital picnic. Paper presented at the LIANZA Conference, Auckland, New Zealand.

Garraway, J. (2008, November). Creating value in a digital New Zealand. Chair’s opening address to the National Digital Forum, Auckland, New Zealand. 54

Hayes, L. (2008, April). Research repository case study: The University of Auckland Library, New Zealand. Paper presented at the Third International Conference on Open Repositories, Southhampton, United Kingdom.

Irwin, T. (2008, October). Inzart: from in-house index to online database. Paper presented at the Arts Libraries Society of Australia and New Zealand Conference, Brisbane, Australia.

Latt, Y. & Hayes, L. (2008, April). ResearchSpace@Auckland: disaster recovery (DR). Poster presented at the Third International Conference on Open Repositories, Southhampton, United Kingdom.

Lilley, S., McFall-McCaffery, J. & Masters, M. (2008 November). Pasifika librarians & information managers: catching the next wave. Paper presented at the LIANZA conference, Auckland.

McFall-McCaffery, J. (2008, November). Connecting and Collaborating. Paper presented at the LIANZA Conference, Auckland.

McFall-McCaffery, J. (2008, August). E so’o le fau: Pasifika library services a personal view. Keynote paper presented at the National Forum on Public Libraries and Diversity, Auckland.

McKeown-Green, P. (2008, November). Music at your fingertips. Paper presented at the LIANZA Conference 2008, Auckland.

McKeown-Green, P. (2008, November). Online Scores. Paper presented at the 2008 IAML (NZ) Conference, Auckland.

Mountifield, H. (2008, December). Information Commons: concepts and experiences. Paper presented at the Shanghaio Jiao Tong University Library Director’s forum: Exploration, Evolution and Innovative, Shanghai.

Mountifield, H. (2007, December). The Information Commons Group at The University of Auckland: Models of Co-location, Collaboration, Integration and Innovation. Paper presented at the International Conference on Information and Learning Commons: Enhancing its Role in Academic Learning and Collaboration, Hong Kong.

Mountifield, H. (2008, April). Learning Commons: concepts and experiences. Paper presented at the Modelling a Learning Commons Search Conference, Melbourne.

Newton-Wade, V. & Hayes, L. (2008, April). Giving research global reach: ResearchSpace@Auckland. Poster presented at the 29th IATUL Conference, Auckland.

Obradovic, K. (2008, June). Local voice in a global world: translating for a small New Zealand immigrant community. Paper presented at the NZSTI Annual Conference, Auckland.

Obradovic, K. (2008, August). Ten years on: e-books at the University of Auckland Library. Paper presented at the Elsevier Library Connect Seminar, Auckland.

Ralph, G. & Sibthorpe, J. (2008, November). Special librarians without special libraries. Presented at the LIANZA Annual Conference, Auckland.

Rawiri, R & Morehu, A. (2008, November). Land and Identity – Rangatiratanga me te Whenua. Paper presented at the LIANZA Conference, Auckland.

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Russell, M-R. A. (2008, August). Alphabet Soup or do you know your RIAs from your RISs or your LACS from LDCs? Seminar presented to the New Zealand law Librarians Association, Auckland Branch.

Russell, M-R. A. (2008, September). Aspects of Training. Panel Discussion presented to the New Zealand Law Librarians Association, Auckland Branch.

Russell, M-R. A. (2008, November). Becoming Lawbrarians – Public libraries and the legal information void. Paper presented at the LIANZA Conference, Auckland.

Taala, T. (2008, November). Te wero i te upoko tukutuku – the challenge of Māori Subject Headings. Paper presented at the LIANZA Conference, Auckland.

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14. University Library Staff List 31 December 2008

CORPORATE SERVICES University Librarian Janet Copsey, DipNZLS, BA, DipBus Info Systems, FNZLIA Library HR Manager Carol Catley, NZLACert, Grad Dip Bus (HR Mgmt) Corporate Services Librarian John Hayward, BA, DipNZLS Projects Librarian Eileen Tollan, BA, DipLibr Library Business Manager Lynn Talaic University Librarian’s EA Margot Spraggon Administrative Assistant Christine Tsui, BA Photocopy Supervisor Jane Brown, Bookbinding Cert. Mail & Tea Room Supervisor Janet Hughes

ACCESS SERVICES Associate University Librarian Christine Wilson, BA, DipNZLS, FNZLIA

Acquisitions Acquisitions Manager Linzi Edwards, BSc, DipLibr Assistant Librarian Shelley Evans, BA, DipILS (level 6) Assistant Librarian Elizabeth Evans, MA(Hons) Assistant Librarian Anne Duis, NZLACert (part time) Administrative Assistant Devika Pothineni, BSc, BEd Library Assistant Mei Ling Lee, BCom, BSc, DipILS (level 5) Library Assistant Russell Doran, BA, BSc

Cataloguing Cataloguing Manager Ksenija Obradovic, MA, HigherDipLibr Assistant Librarian Penelope Bardenheier, DipILS (level 6) Assistant Librarian Maja Batinica, BA, DipLibr Assistant Librarian Margaret Furlong, MA, NZLACert (part time) Assistant Librarian Fenella Gordon, BSc(Hons), DipLibr (part time) Assistant Librarian Margaret Knightbridge, NZLACert (part time) Assistant Librarian Roslyn Smith, LLB, DipNZLS (part time) Assistant Librarian Fiona Zhao, BSc, PGDipMgmtSc, MLIS (part time) Assistant Librarian Anne Newnham, BA(Hons), DipILS (level 6) Assistant Librarian Linda Thomas, DipLibr (UCT), DipILS (level 5) Assistant Librarian Fiona Ward, BA, MLIS Assistant Librarian Teri-Louise Ta’ala, BA, MLIS Library Assistant Eric Johnston Library Assistant Joy Edwards, DipFA, DipTchg Library Assistant Kazumi Oshida, Cert.Translation, Cert Jap Tchg, Social Welfare Manager Qualification (Japan)

Serials Serials Manager Neil Heinz, MA, DipNZLS Assistant Librarian Joanne Rowan, MA, MLIS Assistant Librarian Brent Partner, BA(Hons) Assistant Librarian Sue Watt, BA, NZLSCert Administrative Assistant Simeona Barton, MA(Hons), NZLSCert Library Assistant Rachel Huang, MLIS (Nanjing University), MLIS Library Assistant Sharon Tillotson, BA, PGDipArts Library Assistant Ayami Nakagawa, BA 57

Bindery Bindery Manager Clinton Goodwin, ATC Bk Binding Binder Barry Lawrence, TC Bk Binding Binder Brian Martin, TC Bk Binding Binder Byron Schubert Binder Russell Phillips, TC Bk Binding Binder Kimiko Kanai, MFA, PGFFA Binding Coordinator Jennie Elzenaar (part time) Cutter/Binder Felix So, BSc Bindery Assistant Anawa Phillips

Lending & Enquiry Services Lending Services Manager Elizabeth McKenzie, BA, DipLibr Assistant Librarian Carol Jarman, BA, NZLSCert Enquiry Services Librarian Radha Ramachandra, MA, MLIS Assistant Librarian Judith Haswell, BA, DipTchg(Hons), NZLSCert, TESOL Cert Casual Staff Supervisor Douglas Lahikainen, MA(Hons), MLIS After Hours Supervisor Amanda Willis, BSc, DipLibr (part time) After Hours Supervisor Ashley Hopkins, BA (part time) After Hours Supervisor Jenny Stewart, BA, NZLSCert (part time) Administrative Assistant Troy Tuhou, BA Library Assistant Jonathan Wright , CLTA, DELE, BA(Hons), MCW Library Assistant Matthew Morton, BA Library Assistant Pia White, BA(Hons), CertCGD Library Assistant Fiona Zhao, ME(Hons) (part time) Library Assistant David Levinson, BA (part time) Library Assistant Christopher Tariu (part time) Library Assistant Pauleen Corpuz (part time) Library Assistant Biruktayet Shiferaw, BFA (part time) Library Assistant Nelle May, BFA (part time) Library Assistant Xin Cheng, BA, BSc (part time) Library Assistant Tereapii Puri, BHSc, CTT (part time) Library Assistant Claire Nieuwoudt, BSc (part time) Shelver Kalindu Maddugoda (part time) Shelver John Quinn (part time)

Interloans Interlibrary Services Manager Jillian Irwin, BA, NZLSCert, ALIANZA Assistant Librarian Christine Jackson, NZLSCert, BA Assistant Librarian Marianne Forbes, Cert H&S, Cert Med Term., BA, DipLibr Inter-Campus Delivery Leith MacDonald, MA(Hons) Supervisor Administrative Assistant Omie Wijeyesinghe Library Assistant Uma Chinni, Cert Comp, Cert BusComp, BEd, MSc Library Assistant Neil Kirkland, BA

INFORMATION TECHNOLOGY Assistant University Librarian Brian Flaherty, BA(Hons), DipLibr, DipTchg, ALIANZA 58

Digital Services Digital Services Manager John Garraway, BA, DipLibr, ALIANZA Digital Access Librarian Leonie Hayes, BLIM Digital Initiatives Librarian John Laurie, BA, MLIS Voyager System Administrator Peter Jansen, BA, BCom, DipLibr Digital Services Administrator Nicole Mustatea, BBS Library Web Manager Ian Jones, MA Library Web Publisher Yanan Zhao, BECom (Hons), MMgt E-Resources Administrator Bob Pearson, BA, DipLibr Research Systems Yin Yin Latt, BSc (Comp & Info Systems), BCSc, Analyst/Programmer MCSc Digital Services Administrator Vanessa Newton-Wade, BA, MLIS

Systems Senior Systems Engineer Peter Cebalo, BSc, MCP Systems Engineer David Parker, BTheol, DipLibr, Dip Info Tech (Qld.), Cert Lang Tch Adults Systems Engineer Prem Premkumar, BE, CBC, MSCE, MCP

FACULTY SERVICES Associate University Librarian Helen Renwick, BA, DipTchg, DipNZLS, FLIANZA

Māori & Pasifika Information Services Māori and Pasifika Services Anahera Morehu, BMIM Manager Pasifika Liaison Librarian Judy McFall McCaffery, BA, DipLIS (USP) Library Assistant Rukuwai Jury

Arts Information Services Arts Information Services Linda George, MA (Hons), DipLibr Manager & Subject Librarian – English & Women’s Studies Subject Librarian – History, Philip Abela, BA, DipLibr Sociology, Classics & Ancient History Subject Librarian – Philosophy, Jennifer Graham, NZLA Cert, BA Political Studies & Dev. Studies Subject Librarian – European Mark Hangartner, JP, BA, DipLibr, BTheol Languages & Literature & Theology Subject Librarian – Lai Kei Pang, MLIS, Dip Info Systems, Dip Teaching, Anthropology and Applied MA (Hons) Asian Studies, MA (Hons) Comparative Language Studies & Linguistics Literature Studies Library Assistant Danielle Moreau, DipPub, PGDipWS, MA(Hons)

Asian Languages Asian Languages Librarian – Kaaren Hiyama, MA(Hons), MLIS Asian Studies Subject Librarian Japanese Resources Librarian Chie Emslie, BA, MLIS Chinese Resources Librarian Haiqing Lin, MLIS Korean Resources Librarian Kyu-won (Luke) Hwang, BA (Hons), Cert TESOL 59

Audiovisual Library Subject Librarian – Film, TV & Sarah Etheridge, BA, DipLibr Media Studies Library Assistant Christopher Smith, BA, PGDip Film

Business & Economics Information Services Business & Economics Shari Hearne, BA, H.DipLibr (Natal) Information Services Manager ; Subject Librarian – Marketing and GSE Subject Librarian – Accounting Julie Sibthorpe, Cert. Law Lbr, BA, DipNZLS, & Finance, Property ANZLIA (part time) Subject Librarian – Economics Sheryl Baster, BA, DipLibr & ISOM Subject Librarian – MIB Margaret Tibbles, MA(Hons), DipLibr (part time) Subject Librarian - BBIM and Lynne Mitchell, BA, Dip Tchng, DipLibr MBA Programme Librarian Subject Librarian – Statistics & Gillian Ralph, BA, MBA, NZLACert, FNZLIA (part Numeric Data time) Library Assistant Jian (Jane) Downing, BALis, MA Translation & Linguistics

Science Information Services Science Information Services Sonya Donoghue, NZLACert, FLIANZA Manager – Chemistry, Food Science, Forensic Science, Wine Science Subject Librarian Subject Librarian – Geography Brian Marshall, MA(Hons), DipNZLS, FLIANZA & Environmental Science Subject Librarian – Psychology Elizabeth Hardley, LRPS, CertPhoto, Cert Health & Computer Science Record Mngmnt, BA(Hons), DipLibr, MCLIP Subject Librarian – Geology Elva Leaming, BA, NZLACert & Physics Subject Librarian – Biological John Lavas, BSc, MLIS Sciences Subject Librarian – Michael Parkinson, BSc, MA(Hons), MLIS Mathematics & Statistics Library Assistant Bevan Shortridge, MA, MLIS

Sylvia Ashton-Warner Library Library Manager Christine Moselen, BA, DipLibr, Dip Tching Administrative Assistant Lynn Egen Subject Librarian – Info Literacy Christine Sorrell, BA, NZLSCert (part time) Subject Librarian – Education Kirsty Wilson, BA, DipLibr Subject Librarian – Education Patricia Bingham, BSocSci, NZLSCert, Cert Med Terminol Subject Librarian – Education Elizabeth Wilkinson, BA(Hons), BSc, DipTchg Subject Librarian – Education Rachel Collier-Wilson, BA (Hons), PGDipIS Assistant Librarian Sue Bradley, BEd, Dip Tching, MLIS Lending Services Librarian Helen Whiteman, CTT, BA, MLIS Library Assistant (Lending) Phillippa Babbington, BA, NZLACert (part time) Library Assistant (Lending) Juneth Esau, Dip LS 60

Library Assistant Bryony Sinclair, PhD Library Assistant Maria Walsh, BA Library Assistant Leif Neilsen, BA Library Assistant Veronica Valencic, BCom Desk Assistant Wei (Vera) Li (part time) Library Assistant Tony Collins (part time) Shelver Apele Tumaialu (part time) Shelver Kaye Birchall (part time)

Tai Tokerau Campus Library Tai Tokerau Librarian Cherie Tautolo, MA, MLIS Library Assistant Sally Penwarden (part time) Library Assistant Bernd Martin, Dip Info Systems (part time)

Engineering Library Library Manager & Subject Patsy Hulse, BA, DipNZLS, ANZLA, LRSM, LTCL Librarian –Civil & Resources Engineering Subject Librarian – Mech Emil Melnichenko, BSc, NZLSCert, DipTchg, SecTchg Cert Engineering Subject Librarian – Eletrical & Susan Brookes, BSc(Hons), DipLibr Electronic Engineering Subject Librarian – Engineering Dahlia Han, DipUEd, DipIOLR, MSc Science, Chemical & Materials Engineering Client Services Librarian Rodrey Chan, MA, MLIS Library Assistant Hunter Ma, PGDip (Screen & Media), B.Com(Hons), MA Library Assistant Lin Lin, ME Library Assistant Lin Fan (Lucy) Dong, BCom Library Assistant Maggie Sun, BCom

Davis Law Library Library Manager Mary-Rose Russell, LLB(Hons) (Cant) , LLB (Z'bwe), B.Bibl (S.Af.), LLM Subject Librarian – Law Josie Wirjapranata, BA, MLIS Subject Librarian – Law Stephanie Carr, BPRM, DipILS (Level 6) Subject Librarian – Law Melanie Brebner, BA, BCom, MLIS Client Services Librarian Hannah Edwards, CertMA, DipILS (Level 6) Library Assistant Andre Phair Library Assistant Robert Beck, BA Library Assistant Eileen Leung, MFA Library Assistant Tania Lim

Philson Medical & Health Services Library Library Manager Megan Clark, BA, DipNZLS Information Services Librarian, Susan Foggin, MA, DipNZLS Subject Librarian - Medical & Health Sciences Subject Librarian - Medical & Lorraine Nielsen, NZLSCert Health Sciences (Nursing & Allied Health) Subject Librarian Anne Wilson, BA, DipLibr, BTheol 61

Subject Librarian Laura Armstrong, MA(LIS), BSc Subject Librarian Frances Clements, BA(Hons), MA Lending Services Librarian Alida Claasen, BA(Hons), DipLibr, Dip.HEd (Transvaal) Assistant Librarian Ross MacDonald, MLIS, PhD Administrative Assistant Rebecca Gnanamuthu, DipLIS (Colombo) Library Assistant Annabel Gooder, BA, MLIS Library Assistant Kavita Narayan, BSc, PGDipSci Library Assistant Patrick Graham, Dip Drama, Dip FTVProd, BPSA, MPCA Library Assistant Claire Nieuwoudt, BSc (part time) Desk Assistant Josh Boardman, BA (part time) Desk Assistant Lay Sze Ho, BSc (part time) Desk Assistant Sarah Rose, BFA (part time)

Creative Arts & Industries and Special Collections Library Manager Jane Wild, BA, DipLibr, PGDip BA, ALIANZA

Special Collections Special Collections Librarian Stephen Innes, BA, PGDA, DipLibr, ALIANZA Archives Assistant Yvonne Sutherland, KN, MA(Hons), PhD Library Assistant William Hamill, BA

Architecture Library Architecture Librarian – Subject Wendy Garvey, BA, DipNZLS, NZIA(Hons) Librarian Architecture, Property & Planning Subject Librarian – Bruce Howie, BA, DipNZLS Architecture, Property & Planning Assistant Librarian Simon Coates, MA, MLIS Client Services Librarian Georgina Wildman, BA, MLIS UofA Architecture Archive Maria Ericksen, BA, PG Dip Museum Studies (part Archivist time) Library Assistant Alexander Wilson, BA Library Assistant Sarah Cox, BA, Grad Cert Art Conserv. Library Assistant Lynette Leong, BA(Hons), MCW

Fine Arts Library Subject Librarian Thomas Irwin, BA, MLIS Visual Resources Librarian Jacob Powell, BCom, MLIS Client Services Librarian Stephanie Reid, BA, Cert Art & Design, NZCD (Arch), MLIS Library Assistant Simon Esling, BA(Hons), MFA Library Assistant Victoria Passau, BA (Hons) Library Assistant Susan Rowntree, BA (part time) Indexer Louise Menzies (part time)

Music & Dance Library Music & Dance Librarian – Phillippa McKeown-Green, BA, MPhil(Hons), Subject Librarian Music & DipLibr Dance Client Services Librarian Roland Brownlee, BA, MLIS Library Assistant Aleisha Ward, MA (part time) 62

Library Assistant Amy Joan (Jo) Hart, MA, BMus (part time)

Tamaki Library Library Manager Claudia Adams, BSc, BBibl(Hons), PGDipLIS, CTT Subject Librarian Derryl Hayman, BA, DipTchg, DipILS (level 6) Client Services Librarian Salila Jayaneththi, MSc Library Assistant Angela Lu, BE, PGDipCS Library Assistant Bala Subbaraj, BA, BPhys Ed

Off-Campus Storage Library Assistant Godwin Mascarenhas, BSc (Bombay) Library Assistant Michael Angland, BSc

INFORMATION COMMONS & LEARNING SERVICES Assistant University Librarian Hester Mountifield, MBibl, MA(LIS), PGDipHE

Learning Services Learning Services Manager Li Wang, BE, MLIS Learning Services Librarian Megan Sutton, BPlan, MLIS, CertTT Learning Services Librarian Stephanie Cook, BA, MLIS Learning Services Librarian Jennifer Hobson, BA, MLIS Learning Services Assistant Neda Zdravkovic, BA, DipILS (level 5)

IC Helpdesk IC Group Manager, Information Rachel Chidlow, NZLSCert, BA Commons IC Client Service Consultant Naluloa Tamaitepo, BA IC Client Service Consultant Vanda Ivanovic, BA, DipCGD IC Client Service Consultant Monica Silveira, BComSc (U. Rio Grande de Norte) IC Client Service Consultant Andy Krieg, MA (Hons) IC Client Service Consultant Athol Greentree, BA IC Client Service Consultant Sarah Wang, BCom IC Client Service Consultant Zoe White (part time) IC Client Service Consultant Winsy Ip (part time) IC Client Service Consultant Roisin Bennett (part time) IC Client Service Consultant Amelia To’ofohe (part time) IC Client Service Consultant Julia Behrendt, BSc (part time)

Short Loan Short Loans Manager Ursula Loots, BA Law, Dip Drama, MLIS Learning Services Assistant Namrata Banerjee, BA Library Assistant Janet Austin, BA, DipTchg, NZLSCert Library Assistant Bridget Murphy, BA E C Materials Assistant Upeksha Amarathunga, ACS (level 4), BSc(Hons) IC Group Assistant Liu Yang, BCom, MMgt Library Assistant Jennie Oakley, BA(Hons) (part time) Library Assistant Nina Vasiljevic, BA (Hons), TESOL Dip (part time)

ELSAC ELSAC Language Consultant Siew Hean Read, DipEd, MA, DipLIS ELSAC Language Assistant Rebecca Tsang, DipEngTchg, MA(Hons)

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15. Partial List of Donations

15.1 Gifts in Cash

Digital Services

Pacific Rim Digital Library Association $20,464

Davis Law Library

Bell Gully $11,472 Spencer Mason Trust $12,000 McElroys $ 50 Russell McVeagh Scholarship $ 8,250

Engineering Library

Fletcher Construction $ 1,000 Beca $ 1,000

15.2 Gifts in Kind

Academy of the Social Sciences in Australia; Dr Airini; The American Academy of Arts & Sciences; Asia NZ Foundation; Bridge Publications; Amy Brockbank; Dr Peter E Browne; Stephanie Carr; Centre for Peace Studies; Chatham Islands Council; Professor Paul Clark; Professor Gregor Coster; Peter Dane; A.J. Driver; Environment Canterbury; ER Conference; Roberto H Esposto; Gabrielle Fortune; Dr Ward Friesen; Glaister Ennor Barristers, Solictors and Notary Public; Prof. Gregor Coster; The Government Statistician, Fiji; Mark Hangartner; B. Hempseed; Dr H.G.A. Hughes (Wales); Vaughn Humberstone; The Institute for Global Environmental Studies; IRI (now incorporated into FOA); International Seabed Authority; The Embassy of Japan (Wellington); Japanese Literature Publishing Project; Samanlhu Jones; David Kear; R. Kearns; Mere Kepa; Elizabeth Kinnell; Konrad-Adenauer-Stiftung; Korean National Geographic Information Institute; Llafur-Welsh People's History Society; Professor Stuart McCutcheon; Professor Laurence Melton; Metro Group; Sean Millar; Paula Mochida; National Library Board Singapore; Oxford University Press; Geoff Plunkett; Adrienne Puckey; Te Ahukaramu Charles Royal; Dr. Paridah Abd. Samad; Samoan Studies Institute, Pago Pago; Dr Spencer Scoular; Professor George Seber; Shaker Media GmbH; Pauline Sheddan; Sigma Life Sciences; Tony Spalinger; Spanish Embassy; Theofanis G. Stavrou; Mike Subritzky; Professor Nicholas Tarling; Linda Thomas; Mark Uhlmann; University of Canterbury; Wang Gong; Whakatane District Museum and Gallery; Dr Richard Wittsiepe; Worldwatch Institute; YES24.co Ltd.; Mark Young; Dariusz Zdziech.

15.3 Endowments

Hutchings Biosciences & Science Fund – annual income $ 9,100 Diebert Fund $ 3,556 Maths $ 2,010 Marylyn Mayo Fund $12,823 Library General Fund - closure of fund $ 5,217 Library Mathematics General – closure of fund $ 2,067 ______$34,773 64

16. Statistical Information

16.1 Population served 2007 2008 (headcount) Students Undergraduate 29,806 30,123 Postgraduate 9,599 10,525 Staff Academic 2,830 5,112 General 2,933 5,607 External borrowers 2,300 2,288 Continuing Education 876 843 Total 48,344 54,498

16.2 Books/Theses/Serials Volumes Books Theses Serials Total Total 2007 2008 General Library 804,420 22,782 220,380 1,054,270 1,047,582 Architecture 45,563 3,565 12,877 63,213 62,005 Asian languages 60,465 0 5,941 63,865 66,406 Engineering 72,306 6,709 39,845 130,950 118,860 Fine Arts 47,301 463 13,599 59,809 61,363 Davis Law 58,757 2,481 66,956 126,756 128,194 Leigh 3,346 223 2,000 5,505 5,569 Te Huka-ā-Tai 69 0 0 56 69 Music and Dance 50,711 191 3,858 52,841 54,760 Philson 46,833 1,211 57,749 103,082 105,793 Sylvia Ashton-Warner 228,203 143 2,421 230,101 230,767 Tamaki 28,774 426 4,345 32,631 33,545 Off Campus Storage 160,110 1,426 135,094 283,080 296,630 Short Loan 9,927 0 0 10,014 9,927 Department Reading 14,480 1,718 3,739 20,476 19,937 Rooms (in Voyager) Total 1,612,298 41,317 561,393 2,236,232 2,215,008

16.21 Microforms 2007 2008 Microfilms (rolls) 24,311 24,795 Microfiche (sheets) 331,786 332,048

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16.22 Other materials 2007 2008 Audio recordings 18,979 19,443 Visual recordings 21,294 24,367 Slides 40,690 40,722 Maps 46,557 46,605 Pictorial records 47,276 47,243 Archives and Manuscripts (m) 2,703.42 1,908.55 Computer files 10,191 10,648 Reprints and Ephemera 25,758 25,758 E-Books 295,506 312,902

16.23 Serials 2007 2008 Print titles 5,551 5,408 Catalogued electronic titles 30,694 32,745

16.3 Loans 2007 2008 Home use 803,971 799,535 Short loans 307,538 241,663 E-Reserves 826,094 900,669 Reservations 76,258 76,426 Laptops 60,804

16.31 Interlibrary lending 2007 2008 New Zealand Items lent to other 4,709 4,516 libraries Items borrowed from 2,293 2,429 other libraries Copies sent to other 9,756 13,648 libraries Copies received from 2,735 2,193 other libraries 16.32 International Items lent to other 727 997 libraries Items borrowed from 989 812 other libraries Copies sent to other 1,122 2,344 libraries Copies received from 3,822 2,867 other libraries

16.33 Total lending 2007 2008 New Zealand ILL (items and copies) 19,493 18,270 International ILL (items and copies) 6,660 7,020 Total Interlibrary lending 26,153 25,290 Home use 803,971 799,535 Short loans 307,538 241,663 Total loans 1,137,662 1,066,488

16.4 Binding for UoA 2007 2008 7,936 6,634

16.5 Expenditure 2007 2008 Books 3,840,946 3,735,369 Serials 12,954,573 13,841,796 Collection total 16,795,519 17,577,165 People costs (incl. ADHB) 12,502,153 13,290,362 Operating (incl. ADHB leases) 3,509,427 3,542,204 Total expenditure 32,807,099 34,409,731 Total revenue (incl. ADHB) 2,864,418 2,818,219

16.6 Seating 2007 2008 Workstations 1,092 1,085 Study spaces 3,694 3,615 Total 4,786 4,700

Janet Copsey University Librarian 28 February 2009

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