Connect. Communicate. Collaborate.

Phone System 3CX Phone System for Windows

Break Free with a Software-Based IP PBX for Windows

Break free from expensive proprietary 3CX Phone System for Windows is an phone systems and move up to an award-winning IP PBX that completely open standard IP PBX that increases replaces your proprietary PBX, productivity of employees and IT staff, supports standard SIP soft and hard while costing much less. phones from any vendor, VoIP service providers and VoIP gateways to Evolve your communications by connect traditional PSTN lines. enabling employee mobility: Calls to and from your extension can be made Add extensions or lines by adding and answered seamlessly from standard SIP telephony equipment anywhere via your iPhone or Android and save on consultants’ fees because smartphone, whilst voice mail and of 3CX’s easy to use web-based faxes can be received by email. administration.

Connect your national or global Overcome the limitations of outdated offices and re-direct local customer hardware-based PBX systems, reduce service numbers via the internet to costs significantly and add advanced your phone system at negligible cost. communications features that will make your company more efficient and competitive! Unified Communications

Enhance Productivity with Unified Messaging and Presence

3CX Phone System for Windows 3CX provides full video capability - delivers Unified Communications using 3CXPhone or a SIP video technology by unifying voice mail, fax phone, video calls can be made and email as well as providing with a click of a button. presence information. 3CX includes a fax server that is able With 3CX Phone System, employees to route incoming faxes as PDFs to can easily see the presence of other email. Users can send faxes via users and avoid making or traditional fax machines or by using a transferring calls unnecessarily. 3rd party T38 capable fax server software. Presence is displayed in any standards -based IP phone, as well as in the With 3CX, businesses save time and 3CX MyPhone user portal. money as they can forget about fax machines and extra telephone lines. Furthermore, 3CX unifies voice mail and faxes with email by delivering . them to the user’s inbox.

1. Presence – eliminate expensive telephone tag 2. Voice mail – receive voice mail in your inbox 3. Fax – receive faxes as PDF files Freedom to the User

Boost Mobility and Allow Staff to Tele-Work

3CX gives total freedom to the user, This way, crucial calls are never by enhancing mobility and allowing missed, and there is no need to give staff to work remotely. out personal mobile numbers when out of the office. 3CX Phone System includes a web- based user portal that gives extension 3CX is the only IP PBX to include a users complete mobility and free Windows VoIP phone, and free independence. VoIP phone apps for iPhone and Android that can be used in or out of Users can configure extension the office. preferences using a web browser without help from IT staff. 3CXPhone for Windows, iPhone and Android and traditional hardware Call forwarding rules can be created phones can be used at the same time based on time received, caller ID and using the same credentials. For type of call. For example, calls outside example, the hardware phone can be their own working hours can be used when at the office, but when at routed to voice mail or a mobile home or on the road it is very easy to phone. switch to the soft phone and remain connected to the company’s phone system.

1. User Portal – Configure your own extension preferences easily and from anywhere 2. 3CXPhone – Stay connected to the office wherever you are 3. Advanced forwarding rules – Set-up by caller ID, time and type of call Freedom to the Network Manager

Manage the Phone System via 3CX’s Web-Based Console

With 3CX, network managers break It’s easier to manage and control and free from the archaic user interfaces you do not need to learn how to of conventional PBXs and from the update and troubleshoot an obscure traditional PBX vendor. home-made Linux version.

With the intuitive web-based console, A software-based phone system scales administrators can easily create a lot better too — just add more extensions and make PBX phones and lines as you go along configuration changes without without being limited by the ports or needing the PBX vendor. processor on the appliance.

Because 3CX Phone System is just You can install 3CX Phone System on another Windows server application, your existing server or virtualize it and it is easy to manage too. It can be eliminate extra hardware, energy and monitored just like any other management costs. Windows server application using your existing network monitoring You can easily backup your PBX and package. restore it on another machine in case of hardware failure - an impossible As 3CX Phone System is completely task when an appliance breaks down. software-based, it provides many advantages over a traditional PBX or 1. Web-based Management an IP PBX appliance. Console - Access the phone system from anywhere 2. Virtualize - Save on hardware, energy & administration costs 3. Monitor - Monitor events & performance of PBX like any other server application Freedom of Choice

Tested Interoperability with Leading SIP Hardware & VoIP Providers

3CX has completed interoperability Leverage low call costs by using 3CX testing with leading industry VoIP with popular VoIP Providers hardware providers of SIP Phones and worldwide or use 3CX Phone System VoIP Gateways, giving businesses with Skype Connect to make and total vendor independence and receive calls to Skype users at no freedom of choice. charge.

Many leading SIP Phones are 3CX has a global network of interoperable with 3CX Phone System thousands of 3CX Partners who including Grandstream, Aastra, provide businesses with fully Linksys, Cisco, Yealink, Polycom, integrated, cost-effective VoIP Siemens and X-Lite. solutions, and top grade support.

3CX can automatically configure most SIP phones with the appropriate extension settings.

VoIP Gateways that seamlessly interoperate with 3CX include:

Berofix, Patton, Grandstream and Sangoma. 3CX comes with ‘out of the 1. SIP Phones – Automatic box’ configurations for the leading configuration of popular SIP models. Phones 2. VoIP Gateway – Continue to receive and make calls on your existing phone lines 3. VoIP Providers – ‘Out of the box’ configurations for leading VoIP providers worldwide Break Away from the Cryptic and Limited Phone Interface

Finally an Easy Way to Use your Phone from Windows with 3CX MyPhone!

3CX MyPhone is a web-based utility 3CX MyPhone works in tandem with that can also be installed as a any IP phone, 3CXPhone (soft phone) Windows or Mac desktop application. or even analog phones! If using a hardware IP phone, the call will be 3CX MyPhone offers extension users setup to the IP phone. an easy way to transfer, divert, launch or park calls via drag and drop rather 3CX MyPhone also integrates with than via a cryptic phone interface. Microsoft Outlook, Salesforce.com, Google Contacts, and other CRM You can view status of other systems to allow launching of calls colleagues — even if your colleagues and call journaling. Caller ID can be are in another office via the 3CX matched to a contact record to Bridging feature, and avoid ‘voice automatically identify the caller as mail tag’ and unnecessary phone well as bring up information from calls. previous calls for improved customer service. Launch calls by double clicking on an extension, selecting a contact from All extension users can also view their the phonebook, or by highlighting a call history, manage voice mails, number on a web page and hitting a phonebooks and more. function key. 1. 3CX MyPhone – Manage Managers can monitor phone line and your phone from your desktop, call queue status. A handy instant not a cryptic phone keypad! messaging feature allows you to send 2. Microsoft Outlook – Launch text messages to other users. calls from Microsoft Outlook or other popular CRM systems 3. Instant Messaging – Communicate with colleagues via text chat Boost Customer Satisfaction with 3CX Call Center Module

Stay Ahead of the Competition with the 3CX Call Center Module

The 3CX Call Center module provides With more detailed call center driven professional call center features at an reports, you’re always up to date with affordable price for small to medium how your customer care is developing. sized businesses. Wrap-up time assigns a configurable Boost your customer care agents amount of time for your employees to productivity by reviewing real time carry out any admin tasks or to queue and agent statistics. complete other follow-up tasks.

Supervisors can review the number of The SLA alerts feature allows calls in a queue, how many calls have supervisors and managers to be been answered or unanswered, notified when callers have to wait average and longest wait-times and beyond a configurable amount of more. time.

Improve your customers satisfaction The Call Center module is a license with the Call Back feature. Customers key only upgrade to 3CX Phone can hang up after a configurable System. Simply purchase the upgrade, length of time and maintain their and reactivate your 3CX Phone position in the queue. System to instantly activate the call center features. Using the Listen feature, supervisors have the ability to listen in to calls. 1. Queue Statistics – Monitor The Whisper feature allows the the queue status, which supervisor to speak directly to an agents are logged in and out agent, giving them vital feedback of queues and more. whilst on the call and without the 2. Call Features – Listen, customer hearing. The Barge feature Whisper & Barge in to calls. allows the supervisor to enter the call 3. Configure – Fully control how and assist the customer further. queues work right down to setting wrap-up times. Save on Costs with 3CX

Say Goodbye to Expensive Expansion Modules and Costly Phone Bills!

3CX Phone System for Windows is Further savings come from connecting much cheaper than a traditional branch offices with 3CX’ Bridges, so phone system. The initial purchase that all inter-office calls are setup as cost and the expansion cost are both internal calls and therefore free. Also, much lower compared to a proprietary integration of remote workers is easy PBX, and with 3CX Phone System you with 3CX Tunnel, boosting mobility also save on maintenance fees from and resulting in savings from tele- vendors. working possibilities.

Unlike appliances, 3CX can scale to 3CX Phone System includes enterprise an almost unlimited capacity because -level features as standard. Businesses it leverages modern server hardware. do not need to pay extra for advanced features or add-ons, as these are With 3CX, businesses can also use incorporated in the software: inbuilt VoIP Providers & Skype to save on fax server, digital receptionist, paging/ international calls and to terminate intercom, integrated voice mail, international customer service central phone book and more. numbers on the local IP PBX.

Manage the PBX in house and save on consultants fees.

1. 3CX Bridges – Setup inter- office calls as FREE internal calls 2. Advanced Features – No extra cost for voice mail, auto attendant and Queues. 3. Tele-work – Employees work remotely while staying connected to the company’s IP PBX How it Works

An Open, Vendor-Independent System that Grows with your Business

A complete 3CX Phone System for Add extensions or lines by simply Windows consists of the server adding standard SIP telephony software, soft phones or IP phones, equipment and save on consultants’ and a VoIP Gateway to connect your fees because of 3CX’s easy to use existing phone lines. It is also possible web-based administration. to re-use existing analog phones with the use of FXS gateways. A VoIP Overcome the limitations of outdated provider can be used to leverage low hardware-based PBX systems, reduce cost calls across your network. costs significantly and add advanced communications features that will 3CX can use the existing computer make your employees more productive wiring, sharing the network point with and your company more efficient and the computer, and can be installed on competitive. an existing, non-dedicated Windows server or run as a virtual machine.

1. Soft phones – Use in combination with your IP Phone 2. IP Phones – Use any leading SIP hardware phone 3. Phone wiring – No need for extra cables as phones use your computer network What Others Have to Say About 3CX

“Configurability of 3CX is outstanding” - Caterham F1 “I was attracted to 3CX’ software “3CX was remarkably flexible and because of its simplicity, because it easy to install. It was also extremely runs on Windows and because it simple to manage and being able to has web-based management.” “3CX Phone System is a great run 3CX on Windows Server offers - Steve Hechtman, President, Windows-based PBX solution for our great peace of mind." - Dustin Inductive Automation / Calmetrics company. It is a cost-effective “3CX has significantly helped in Adam, Director of IT RE/MAX Company solution which is easy to install and achieving our business goals to "Configurability of 3CX is maintain.” expand with mobility.” outstanding - we can easily make - Mike Faster, President, Coyote - Chris Green, Managing Director, changes to the PBX ourselves, Creek Consulting NANT Ltd. something that was unthinkable on a traditional PBX." - Bill Peters, Caterham F1 Head of IT

"Our IP PBX is only 30% of the Computer Shopper highly cost of other phone systems" 3CX is Editor’s Best Award recommends 3CX Phone Following an interview with 3CX’s winner - Windows IT Pro System CEO Nick Galea, Computerwoche’s 3CX Phone System Review in magazine 3CX VoIP solution makes an Karl Wright reviewed the Free editor Jurgen Hill wrote a very Windows IT Pro editors select edition of 3CX Phone System for impression on PC PRO editor ZDNet positive article about 3CX Phone winners based on the product’s Windows for UK’s biggest Jon Honeyball with PC PRO believes Alan Stevens from ZDNet reviewed System for Window’s market strategic importance to the market, technology magazine Computer that analogue telecom is a thing of 3CX Phone System for Windows position, the advantages of an IP its competitive advantages and its Shopper and wrote that he the past, and that to get more value and found it to be a very good PBX against a traditional PBX, and value to the customer. They “couldn't really fault 3CX's Phone the Free edition of 3CX VoIP PBX. from a computing infrastructure it is product: “Very easy to configure “3CX is very easy to setup and demand solid value and System. The free edition has most of wise to switch to VoIP. He went on and manage, the 3CX Phone manage. The MS Exchange 2007 performance from the products they the functions a home office or small to test 3CX Phone System for System for Windows scores well on Unified Messaging integration select using their product business will need...considering you Windows and after installing the IP functionality and is compatible with works very well. I am very happy knowledge and subject matter can download it for free, we highly PBX he concluded: “Overall, I'm most SIP handsets, gateways and with the product!” expertise. recommend it.” very impressed with this solution.” services.” - Craig Hyatt, Information Technology Director for Campus Services, University of North Carolina at Chapel Hill Read how companies are benefiting from 3CX Phone System www.3cx.com/clients 3CX Impressive Set of Features

FREE Commercial FREE Commercial FREE Commercial General Phone System Features Edition Editions Management and Scalability Edition Editions 3CX MyPhone Edition Editions

Call Logging, Call Reporting • • Web-Based Management Console • • Web-based Utility • • Blind Call Transfer, Attended Call Transfer • • Configuration Wizard • • Transfer Calls • • Call Forward on Busy or No Answer • • Real Time Web-based System Status • • Shows Incoming Calls • • Call Routing by DID and Caller ID • • Integrated Web Server • • Shows Caller ID • • Conference Calling • • Backup and Restore • • Shows Personal Call History • • Auto Attendant / Digital Receptionist • • Firewall/NAT Friendly Configuration of External • • Divert Calls to Voice Mail • Extensions via Tunnel Voice Mail / Music on Hold • • Queue Monitoring • MS Windows Server Certified • • Ring Groups & Hunt Groups • Shows Status of Other Extensions • Integrated Enterprise Database (PostgreSQL) • • Central Phonebook • • Run as Presence Monitor with Desk Phone • VM Ware / Hyper V • • Call by Name • • 3rd Party Application Integration Unified Communications & Mobility Call Queuing • Microsoft Outlook Integration • Call Recording • 3CX MyPhone Self-Service User Portal • • Salesforce Integration • Call Parking and Pickup • Advanced Forwarding Rules Based on Caller • • ID, Time and Type of Call HTTP API to Integrate with any Web CRM • MWI - Message Waiting Indicator • Make Video Calls • • Microsoft Exchange 2007 / 2010 UM • BLF Status Updates • Receive Voice Mail via Email • Devices and Providers Conference Rooms • Integrate Branch Offices with 3CX Bridges • Supports Popular IP Phones • • Intercom / Paging • Standards-based Presence Information • Supports VOIP Gateways & cards • • Ring Extension and Mobile Simultaneously • Integrated Fax Server • Make and Receive Skype Calls • • Softphones Receive Faxes via Email as PDF • Supports Popular SIP /VoIP Providers • • Supports Windows, Android 1.6 and iPhone • • Receive Email Notifications for Missed Calls • SIP Trunking Support • • 4.0 and Up IP Phone Management Free Communication Links to 3CX and other • Manage Softphone from Management Console • • SIP Servers Automatic Phone Provisioning • • Includes Tunnel to Avoid NAT Problems • • Codecs (Voice Compression) Auto-Provisioning • • Remotely manage IP phones • • G711 (a law and u law), GSM, Speex, IIbc • • Remote Configure • • Manage IP Phones Network-Wide • • G722 • • Plug and Play Support • • SIP Standards Support G729* • Fully Supports RFC 3261 • • Provision Network-Wide with Correct Settings • • SIP Forking • • Restart one or all Phones Remotely • •

Establish SIP Trunks with other SIP Servers • • Manage Firmware Network-Wide • •

*The Mini Edition includes two G729 channels, the Small Business Edition includes 4 sim G729 calls, The Pro Editions 8 and the Enterprise Editions 16, 32, 64, 128 or 256 3CX Phone System for Windows available through:

3CX USA 3CX UK 3CX Germany 3CX Cyprus 3CX Malta 3CX Hong Kong 3CX Australia 2180 Satellite Boulevard Unit 2, St. John's Mews, Baaderstrasse 44a - 12 Office 303 16, Villa Ichang Level 3 Suite 201 Suite 400, Duluth, 13, St. John's Road 80469 Munchen Engomi Business Center Triq Mons Alfredo Mifsud Three Pacific Place, 84, Alexander Street Georgia 30097 Kingston upon Thames Germany 1, 28th October Street Ta Xbiex XBX 1063 1 Queen’s Road East, Crows Nest NSW 2065 USA KT1 4 AN UK Tel: +49 (0)89 / 22061592 2414 Nicosia, Cyprus Malta Hong Kong Australia Tel: +1 (800) 687 0903 Tel: +44 (0) 845 869 5215 Tel: +357 (22) 444 032 Tel: +356 2316 8300 Tel: +852 2588 3411 Tel: +61 1300 79 89 25 Fax:+1 (770) 872 0531 Fax:+44 (0) 845 869 5218 Fax:+357 (22) 444 033 Fax: +356 2316 8399 Fax: +852 2588 3499 Fax: +61 1300 79 89 35 www.3cx.com © 2012 3CX Ltd. All rights reserved. 3CX, 3CX Phone System for Windows and their product logos are either registered trademarks or trademarks of 3CX Ltd in the United States and/or other countries.