3CX PHONE SYSTEM ADMIN MANUAL Version 12.5 Copyright 20062015, 3CX Ltd. http://www.3cx.com Email:
[email protected] Information in this document is subject to change without notice. Companies’ names and data used in examples herein are fictitious unless otherwise noted. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of 3CX Ltd. 3CX Phone System for Windows is copyright of 3CX Ltd. 3CX is a registered trademark, and 3CX Phone System for Windows and the 3CX logo are trademarks of 3CX Ltd. in Europe, the United States and other countries. Version 12.5 – Last updated June 2015. Section 1 Introduction & Installation 01. Introduction, Licensing & Support 02. Installing 3CX Phone System Section 2 Extension / Endpoint management 03. Configuring the clients: 3CXPhone 04. Configuring & Managing IP Phones & Endpoints 05. Extension Management Section 3 Trunk Management 06. Configuring VoIP Providers / SIP trunks 07. Configuring VoIP Gateways 08. Trunk Management Section 4 PBX Services 09. Configuring Digital Receptionist / IVR 10. Configuring Ring Groups / Paging / Intercom 11. Configuring Call Queues 12. Configuring Fax Server 13. Configuring Web / Call Conferencing Section 5 Advanced Features 14. Delegating 3CX Management Console Access 15. Connecting 3CX Bridges 16. The Phone Book / Directory service 17. Call Reporting 18. Monitoring your Phone System Section 6 Firewall & Network 19. Firewall & Router Configuration 20. The 3CX Tunnel / Session Border Controller Introduction, Licensing, Support What is 3CX Phone System for Windows? 3CX Phone System is a software based PBX for Windows that works with SIP standard based IP Phones, SIP trunks and VoIP Gateways to provide a full PBX solution – without the inflated cost and management headaches of an ‘old style’ PBX.