GUIDE FOR TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY MOBILITY VISUAL HEARING GUESTS WITH Disabilities Disabilities Disabilities Courtesy Wheelchairs Complimentary Dining and Shopping Locations DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld wheelchairs are available for travel to and from Some counter-service and merchandise Available for Rent available for rent. Available on a first-come, first- to provide an overview of the Theme Park. Device to amplify sound through headphones or induction the Downtown Disney tram load/unload area and locations have narrow queues formed by Cut the wait time in 3 easy or Deposit served basis. Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. steps: the Main Entrance Esplanade. These courtesy railings that may be difficult for Guests Device to provide supplemental audio information wheelchairs are not permitted for use inside the Handheld Captioning Utilizes Disney’s Handheld using wheelchairs. At these locations, we and narration at specific attractions and outdoor to display text at select attractions. Theme Parks. See a Cast Member at tram load/ Device Check your Times Guide for a list of Disney FASTPASS® attractions. suggest that a member of your party order locations via an interactive audio menu. unload area for additional information. Video Captioning Caption-ready monitors designated Ready to use the FASTPASS service on another attraction? Look at the bottom of and transport the food, or contact a Cast Portable Tactile Maps Provides a tactile Member for assistance. representation of building boundaries, walkways, with a “CC” symbol can be activated by remote control. your current FASTPASS ticket to find out when you can get another. Companion Restrooms Companion-assisted restroom facilities are available in addition to and landmarks for each area of the Theme Parks. Accessible Transportation Following Presented in a booklet format. facilities designed for access by Guests with Amenities available for $25 refundable deposit. Each member of your party inserts his or her Park ticket into options are available for Guests in Amenities available for $25 refundable deposit. mobility disabilities. These restrooms are located at: wheelchairs or ECVs: the FASTPASS kiosk. Buena Vista Street - First Aid ® • Buses can accommodate various Rental Locations Disneyland Resort Stroller Shop located in the main Guest Relations See map inside for location. Guest Relations See map inside for location. You’ll receive a FASTPASS ticket with a return time so you “a bug’s land” - Flik’s Fun Fair • types of wheelchairs and entrance plaza adjacent to the Disneyland Kennel. can go play in the Park instead of waiting in line. • Cars Land - Flo’s V8 Café • Paradise Pier - Across from The Little ECVs. The standard lift size is Come back during your return time and hop on the attraction Mermaid~Ariel’s Undersea Adventure 30" x 48". The wheelchair or with little or no waiting. ECV must fit the lift without Complimentary Companion Restrooms Stationary Braille Maps Large print maps with Reflective Captioning Available at many theater-type Auxiliary Entrance Limitations Some attractions being forced and be securely Amenities and See map inside for locations indicated with Braille overlay and some additional raised graphics attractions, utilizing LED display to project desired captions Guests with mobility- or queue-related assistance needs have auxiliary entrances for Guests with mobility fastened in the restraints. We to highlight key landmarks and attractions. Located onto a panel positioned in front of you. See a Cast Member disabilities or with service animals. These entrances Services for use are encouraged to use the Disney FASTPASS Service recommend that Guests using at the Park next to Oswald’s Filling Station on Buena Vista at the attraction for assistance. are not intended to bypass waiting lines. Guests ECVs transfer to a bus seat Street and near the Guest Information Board in wherever possible. with disabilities and up to five members of their Written Aids Packets containing dialogue, narrations, while onboard. Carthay Circle. party may enter through these entrances. The rest flashlights, pen and paper are available at or near performance of the party should use the standard queue. areas or entrances for most shows and attractions. Lockers Rentals available both Picnic Area A picnic area is located More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified inside and outside the Parks. west of the Disneyland Park Main with the appropriate language pin on their nametag. Entrance for your convenience. We request Limited number available on a first-come, first-served and options, please visit Guest Relations. You may Smoking For the comfort of all our basis at the rental location. also obtain information, including parade & show that no food or beverage be brought inside Mickey Check Look for this symbol at various locations on Sign Language Interpretation Available at Disneyland Guests, smoking is allowed in times and details about restaurant menus, by calling either Theme Park. kids’ meals and other items that meet Disney Nutrition Guidelines. Must be 18 years of age or older to rent ECVs. Park on Mondays and Saturdays and at Disney California 407-827-7935. ® designated areas only. Visit www.disneymickeycheck.com for more information. Adventure Park on Sundays and Fridays. Schedules are Disneyland Kennel Club Located NO RESERVATIONS ACCEPTED. Available on a same- available at Guest Relations that list specific interpreted Strollers Rentals are available in east of the Disneyland Park Main day basis. show times. limited quantities. Please take all Entrance. No overnight facilities. personal belongings with you when leaving Rental fee and refundable deposit required. For future visits to request confirmation of our interpreted performance schedule OR to request interpretation for other your stroller unattended. Banking ATMs are located throughout Special Dietary Requests We offer menu selections for all of our special events and shows, call a minimum of 14 days in the Resort, presented by CHASE. Basic Guests seeking well-balanced meals, snacks and beverages, as well as Baby Care Center Located in the advance at 714-781-4636 Option 1, Option 0. banking services and foreign currency those with lifestyle dining requests or food allergies and intolerances. Pacific Wharf. exchange are provided at Guest Relations at Please ask to speak with a chef upon arrival at the restaurant. Mobility Scooters/ECVs ® Safety in the Park Resort Lost and Found Inquire at Disney California Adventure Park. Please keep your speed to the walking speed of SERVICE ANIMALS Resort Lost and Found, located west Payment Options The Disneyland those around you. of the ® Park Main Entrance. Disneyland Resort accepts Disney Visa® Adjust and lower speed while maneuvering through Trained service animals must remain on a leash or in a harness at all times. Cast Members are not able to take ® ® ® enclosed spaces like restrooms, merchandise and Package Check Service Shop and Cards, Visa , MasterCard , Discover BEYOND DISNEY CALIFORNIA ADVENTURE ® PARK control of the service animal. Guests with service animals should follow the same attraction entrance procedures check your purchases for pickup later American Express®, Diners Club® and JCB®. food and beverage locations. as Guests using wheelchairs. in the day at Elias & Company. Resort Hotel Park your device in safe locations clear from Service Animal Restrictions Due to the nature • Silly Symphony Swings Travel Tips Should your vehicle become Guests may have purchases delivered to walkways and stairs. of some attractions, service animals may not • Soarin’ Over California disabled during your visit, the Automobile Hotels/Reservations Disneyland Hotels offer special equipment and facilities for Guests with The Twilight Zone Tower of Terror™ Bell Services for next-day pickup after 7a.m. Evacuation be permitted to ride. At these locations, please • Club of Southern California provides disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, bed inquire with a Cast Member about available • Tuck and Roll’s Drive ‘Em Buggies Certain restrictions apply. accessories, strobe-light smoke detectors, in-room TTYs and other features. For information specific In the event of an evacuation, Guests may be complimentary towing and flat-tire services to required to walk certain distances and navigate options, including a rider switch with a member of Service Animal Relief Areas to individual Hotels, please call the Walt Disney Travel Company at 714-956-MICKEY. nonmembers during Park hours. stairs or narrow walkways. In this case, please your party or a portable kennel. • Main Entrance Esplanade–Disneyland Kennel Club Accessibility information and accommodations for the following locations: have a member of your party assist you, or wait in a • California Screamin’ • Grizzly Peak: Grizzly River Run area (near “Grizzly Peak For more information, visit Guest Relations located at the Chamber of Commerce. Disneyland Park Guest Services locations at Disneyland Park. vehicle for assistance. • Goofy’s Sky School Pass” sign) • Grizzly River Run • “a bug’s land” Flik’s Fun Fair–main path on LEFT ESPN Zone Accessibility will