GUIDE FOR MOBILITY VISUAL HEARING TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY GUESTS WITH Disabilities Disabilities Disabilities

Courtesy Wheelchairs Complimentary Dining and Shopping Locations DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld wheelchairs are available for travel to and from Some counter-service and merchandise Available for Rent available for rent. Available on a first-come, first- to provide an overview of the Theme Park. Device to amplify sound through headphones or induction Cut the wait time in easy the Downtown Disney tram load/unload area and locations have narrow queues formed by or Deposit served basis. Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. 3 the Main Entrance Esplanade. These courtesy steps: railings that may be difficult for Guests Device to provide supplemental audio information Handheld Captioning Utilizes Disney’s Handheld wheelchairs are not permitted for use inside the and narration at specific attractions and outdoor using wheelchairs. At these locations, we Device to display text at select attractions. Theme Parks. See a Cast Member at tram load/ locations via an interactive audio menu. ® suggest that a member of your party order Check your Times Guide for a list of Disney FASTPASS attractions. unload area for additional information. and transport the food, or contact a Cast Portable Tactile Maps Provides a tactile Video Captioning Caption-ready monitors designated Ready to use the FASTPASS service on another attraction? Look at the bottom of representation of building boundaries, walkways, with a “CC” symbol can be activated by remote control. Companion Restrooms Companion-assisted Member for assistance. your current FASTPASS ticket to find out when you can get another. and landmarks for each area of the Theme Parks. restroom facilities are available in addition to Accessible Transportation The Presented in a booklet format. Each member of your party inserts his or her Park ticket into facilities designed for access by Guests with following option is available for Guests in Amenities available for $25 refundable deposit. mobility disabilities. These restrooms are located at: Amenities available for $25 refundable deposit. the FASTPASS kiosk. wheelchairs or ECVs: • - First Aid Rental Locations ® Resort Stroller Shop located in the main Guest Relations See map inside for location. Guest Relations See map inside for location. You’ll receive a FASTPASS ticket with a return time so you • “a bug’s land” - Flik’s Fun Fair Buses can accommodate various entrance plaza adjacent to the Disneyland Kennel. can go play in the Park instead of waiting in line. • Land - Flo’s V8 Café types of wheelchairs and ECVs. The Come back during your return time and hop on the attraction • Paradise Pier - Across from The Little standard lift size is 30" x 48". The Mermaid~Ariel’s Undersea Adventure wheelchair or ECV must fit the lift Reflective Captioning Available at many theater-type with little or no waiting. Auxiliary Entrance Limitations Some attractions without being forced and be securely Complimentary Companion Restrooms Stationary Braille Maps Large print maps with Amenities and See map inside for locations indicated with Braille overlay and some additional raised graphics attractions, utilizing LED display to project desired captions have auxiliary entrances for Guests with mobility fastened in the restraints. We onto a panel positioned in front of you. See a Cast Member Guests with mobility- or queue-related assistance needs are disabilities or with service animals. These entrances Services for use to highlight key landmarks and attractions. Located recommend that Guests using ECVs next to Oswald’s Filling Station on Buena Vista at the attraction for assistance. encouraged to use the Disney FASTPASS Service wherever possible. are not intended to bypass waiting lines. Guests transfer to a bus seat while onboard. at the Park with disabilities and up to five members of their Street and near the Guest Information Board in Written Aids Packets containing dialogue, narrations, party may enter through these entrances. The rest Carthay Circle. flashlights, pen and paper are available at or near performance of the party should use the standard queue. areas or entrances for most shows and attractions. Lockers Rentals available both inside Picnic Area A picnic area is located west of the Main More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services Hosts with basic abilities in Sign Language can be identified and outside the Parks. with the appropriate language pin on their nametag. Entrance for your convenience. We request Limited number available on a first-come, first-served and options, please visit Guest Relations. You may Smoking For the comfort of all our that no food or beverage be brought inside Mickey Check Look for this symbol at various locations on kids’ meals and other basis at the rental location. also obtain information, including parade & show Sign Language Interpretation Available at Disneyland Guests, smoking is allowed in times and details about restaurant menus, by calling either Theme Park. items that meet Disney Nutrition Guidelines. Visit www.disneymickeycheck.com Must be 18 years of age or older to rent ECVs. Park on Mondays and Saturdays and at Disney designated areas only. for more information. 407-827-7935. Adventure® Park on Sundays and Fridays. Schedules are Disneyland Kennel Club Located RESERVATIONS MAY NOT BE MADE IN ADVANCE. available at Guest Relations that list specific interpreted Strollers Rentals are available in east of the Disneyland Park Main Special Dietary Requests We offer menu selections for all of our Guests seeking Available on a same-day basis. show times. limited quantities. Please take all Entrance. No overnight facilities. well-balanced meals, snacks and beverages, as well as those with lifestyle dining personal belongings with you when leaving requests or food allergies and intolerances. Please ask to speak with a chef upon Rental fee and refundable deposit required. For future visits to request confirmation of our interpreted performance schedule OR to request interpretation for other your stroller unattended. Banking ATMs are located throughout arrival at the restaurant. the Resort, presented by CHASE. Basic special events and shows, call a minimum of 14 days in Baby Care Center Located on the banking services and foreign currency advance at 714-781-4636 Option 1, Option 0. northeast end of Main Street, U.S.A. ® exchange are provided at City Hall in BEYOND DISNEY CALIFORNIA ADVENTURE PARK Safety in the Park Mobility Scooters/ECVs Resort Lost and Found Inquire at Disneyland Park. Please keep your speed to the walking speed of SERVICE ANIMALS Resort Lost and Found, located west Payment Options The Disneyland Hotels/Reservations Hotels offer special equipment and facilities for Guests with those around you. of the Disneyland® Park Main Entrance. accepts Disney Visa® disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, bed Adjust and lower speed while maneuvering through Service animals must be under the control of the owner at all times and should remain on a leash or in a harness. ® ® ® Cast Members are not able to take control of service animals. Guests with service animals should follow the same Package Check Service Shop and Cards, Visa , MasterCard , Discover , accessories, strobe-light smoke detectors, in-room TTYs and other features. For information specific enclosed spaces like restrooms, merchandise and ® ® ® attraction entrance procedures as Guests using wheelchairs. check your purchases for pickup later American Express , Diners Club and JCB . to individual Hotels, please call the Walt Disney Travel Company at 714-956-MICKEY. food and beverage locations. Service Animal Restrictions Due to the nature in the day at these locations: Newsstand Park your device in safe locations clear from • Travel Tips Should your vehicle become of some attractions, service animals may not Soarin’ Over California (Main Entrance), The Star Trader Accessibility information and accommodations for the following locations: walkways and stairs. • disabled during your visit, the Automobile ® be permitted to ride. At these locations, please • The Twilight Zone Tower of Terror™ () or Pioneer Mercantile • Disneyland Park Guest Services locations at Disneyland Park. Club of Southern California provides Evacuation inquire with a Cast Member about available • Tuck and Roll’s Drive ‘Em Buggies (). Resort Hotel Guests may have • ESPN Zone Accessibility will vary depending on the type and location of the complimentary towing and flat-tire services to In the event of an evacuation, Guests may be options, including a rider switch with a member of purchases delivered to Bell Services for activity. For specific information and service options, please contact a host required to walk certain distances and navigate Service Animal Relief Areas nonmembers during Park hours. your party or a portable kennel. ® next-day pickup after 7a.m. Certain at the location. stairs or narrow walkways. In this case, please • Main Entrance: Esplanade near Disneyland Kennel Club Grizzly Peak: area (near “Grizzly Peak restrictions apply. • Recreation and Activities Accessibility will vary depending on the type and have a member of your party assist you, or wait in a • California Screamin’ • location of the activity. For specific information and service options, please contact vehicle for assistance. • Goofy’s Sky School Pass” sign) a Cast Member at the location. • Grizzly River Run • “a bug’s land” Flik’s Fun Fair–main path on LEFT Transfers • Jumpin’ Jellyfish • Paradise Pier: Access gate between Seaside Souvenirs Some attractions require Guests to transfer from • ’s Junkyard Jamboree & The Little Mermaid–Ariel’s Undersea Adventure PARK RULES Special Considerations for Attractions their wheelchairs to the ride. Cast Members are not • Racers extended queue permitted to physically lift Guests in the transfer. To provide a comfortable, safe and enjoyable experience for our Guests, please SAFETY: Please abide by all safety warnings and notices. Physical considerations on designated attractions: Kennels For information, call 714-781-7662. comply with Park rules, signs and instructions including: Supervise children at all times. Children under age WARNING! For safety, you should be in good Please contact a Cast Member for information and assistance. • All bags are subject to inspection prior to admission. 7 years must be accompanied by a person age 14 health and free from high blood pressure, heart, back • Proper attire is required. years or older. or neck problems, motion sickness, or other conditions • Smoking is allowed only in designated areas. For your safety while on attractions, remain seated that could be aggravated by this adventure. Expectant with hands, arms, feet and legs inside the vehicle. mothers should not ride. Specialty Lighting Effects/Photosensitivity Magnetic Fields Common equipment, such as electric motors • Weapons are strictly prohibited. ©Disney Supervise children. Specialty lighting and other visual effects are and radios, that produce electric and magnetic fields are utilized Wild About Safety Additional details and a complete listing of Park rules are available at Guest Relations used extensively throughout Disney California extensively throughout the world and also within our Resorts. Safety Tip: No stampeding, keep your or disneyland.com/parkrules. Adventure Park. These effects include strobe These fields are generally no greater than you would experience arms and legs inside, stay seated on Recycling Be green! Look for containers with this logo located lights and other effects such as simulated in any urban environment or may be exposed to through common This guide provides an overview of services and facilities rides, and keep your paws behind the throughout the Parks. lightning, explosions and chaser lights. household appliances such as vacuum cleaners and hair dryers. For more information, visit Guest Relations located at the Chamber of Commerce. available for Guests with disabilities who are NOTE: If you or any member of your party have questions regarding the above, you may speak with yellow line. Information subject to change without notice. ©Disney DCA-091115-GWD visiting Disney California Adventure® Park. a Guest Relations Cast Member for details. L

Restrooms Buena Vista Street Pacific Wharf Paradise Pier Grizzly Peak Companion Restroom Automated External Defibrillators ATTRACTIONS ATTRACTIONS ATTRACTIONS 27 Silly Symphony Swings 31 The Little Mermaid~Ariel’s Undersea X Cove Bar Beer, wine, cocktails, non-alcoholic ATTRACTIONS DISNEY DINING Enjoy boardwalk fun at its “swinging” best! 1 Mobility Access: 21 hosted by Boudin California Screamin’ Zoom on Adventure Be part of Ariel’s specialty beverages and light appetizers. Resort Lost and Found F Award Wieners Hot dogs and gourmet 22  (minimum height 40"/102 cm) Mobility Access: 33 Redwood Creek Challenge Trail Earn Wheelchair accessible vehicle available. Bakery. Watch as bakers create fresh sourdough this high-speed coaster. world aboard this attraction! Mobility Access: Enter sausages. (minimum height 48"/ Enter through entrance to the RIGHT of standard Y Paradise Pier Ice Cream Company your Wilderness Explorer badges as you scramble Information Center

through standard queue. Wheelchair accessible E bread before your eyes. Mobility Access: Enter 122 cm) Mobility Access: Enter through standard Soft-serve ice cream. Guest Relations DISNEY DINING queue. Take elevator to second level. vehicle available. across rope bridges, slide down hollow logs, G Schmoozies Fruit smoothies. through standard queue. queue. Transfer access vehicle available. climb rock walls and more! (Height and age 28 Goofy’s Sky School Z Bayside Brews Pretzels and beer. First Aid* A Mortimers Market Fresh fruit, bottled Fairfax Market Fresh fruit, bottled beverages 32  Experience requirements—certain challenges only) Mobility H DISNEY DINING 23 King Triton’s Carousel Ride a whimsical Climb aboard your training vehicle for a zany ® beverages and juices. and juices. a magnificent nighttime water spectacular! AA Boardwalk Pizza & Pasta Pizza, pasta Access: Enter through standard queue. The EpiPen (epinephrine) carousel of sea creatures. Mobility Access: Enter through roller coaster ride! (minimum height 42"/107 cm) B Clarabelle’s Hand-Scooped Ice Cream M Pacific Wharf Distribution Co. Mobility Access: Viewing area for Guests with and salads. Challenge Trail map indicates accessible routes. Auto-Injector TM I Studio Catering Co. Frozen non-alcoholic access queue. Wheelchair accessible bench available. Mobility Access: Enter through standard queue. hosted by Dreyer’s . featuring Karl Strauss handcrafted beers. disabilities available (valid FASTPASS required). BB Paradise Garden Grill Marinated grilled ATM Locations concoctions.  Midway Mania!® 34 Grizzly River Run Fiddler, Fifer & Practical Cafe Starbucks® 24 29 Jumpin’ Jellyfish Drop down (See Times Guide for show times and days) skewers. C N Cocina Cucamonga Mexican Grill Tacos, Take aim and ride this 4D attraction! Mobility Access: Roar down this whitewater raft adventure. Pay Phones Espresso and Specialty Beverages, Artisan through a colorful forest of kelp. (minimum height burritos, fire-grilled chicken and more! Enter through standard queue. Separate loading DISNEY DINING CC Corn Dog Castle Corn dogs. (minimum height 42"/107 cm) Mobility Access: breakfast sandwiches & wraps, salads and 40"/102 cm) Mobility Access: Enter through Pay Phones with TTY “a bug’s land” O Lucky Fortune Cookery Stir-fry flavors area and Wheelchair accessible vehicle available. standard queue. W Ariel’s Grotto “Ariel’s Disney Princess Enter through standard queue. Proceed through gourmet sandwiches. access gate. Guests must navigate steps when from Asia. 25 Games of the Boardwalk Test your skill at 30  Rocket around in spinning Celebration” Character Baby Care Center D Carthay Circle Restaurant Southern dining, World of Color boarding and disembarking the raft. Separate California modern cuisine, wine & cocktails. P Rita’s Baja Blenders Frozen margaritas & these pay-to-play games. spaceships. Mobility Access: Enter through Stroller Rentals blended non-alcoholic specialties. standard queue. Transfer access vehicle available. dinner packages. loading area and transfer device available. (See World of Color Viewing Options) ATTRACTIONS 26 Mickey’s Fun Wheel Sail up and over G Q Pacific Wharf Café Breakfast, salads, soups the face of aboard this 35 Soarin’ Over California Locker Rentals E Carthay Circle Lounge Cocktails, 13 It’s Tough to be a Bug! Soar and swoop over famous California Strap on “bug eyes” for this humorous 3D and sandwiches featuring Boudin Bread. spin-sational ferris wheel. Mobility non-alcoholic specialties and appetizers. landmarks. (Minimum height 40”/102 cm) Charging Lockers adventure! Mobility Access: Enter through R Ghirardelli ® Soda Fountain and Access: Enter standard queue for standard queue. Chocolate Shop Chocolatey goodness and swinging gondolas. For Wheelchair Rentals 24 25 Hollywood Land Flik’s Fun Fair The smaller you are, the bigger the incredible ice cream! non-swinging gondolas, enter through exit. 22 23 Package Check Service fun in this play area for kids. S Alfresco Tasting Terrace Featuring the ATTRACTIONS Wheelchair accessible 26 Service Animal Relief Area 14 Francis’ Ladybug Boogie Take a ‘Disney Family of Wines’ and appetizers. vehicle available. Y 2 Disney Junior—Live on Stage! spin on a ladybug’s back! Mobility Access: T Mendocino Terrace Wine and snacks. Paradise Pier Kennel Sing and dance with your favorite Disney Junior Enter through standard queue. Transfer X Characters! (See Times Guide for show times) access vehicle available. U Wine Country Trattoria Italian favorites 20 Nikon® Picture Spot Mobility Access: Enter through standard queue. with California Wine Country influences. M 15 Flik’s Flyers Soar through the sky in L W Disney FASTPASS® Service 3 For the First Time in Forever: A “Frozen” a hot air balloon made of leaves! Mobility V Sonoma Terrace California Craft beer and wine. N Z (Subject to availability) Sing-Along Celebration Access: Enter through standard queue. P 32 27 Transfer access vehicle available. Single Rider Service at Crown Jewel Theatre R O AA (Subject to availability) Mobility Access: Enter through standard queue. 16 Tuck and Roll’s Drive ’Em Buggies “a bug’s land” E Disney Animation Bump around under an K Q Height Requirement umbrella big top! (minimum height 36"/91 Pacific Wharf 31 30 BB 4 Sorcerer’s Workshop 21 29 Guest May Remain in cm) Mobility Access: Enter through 16 J Wheelchair/ECV 5 & ’s Royal Welcome standard queue. 28 19 Guest Must be Ambulatory 17 Princess Dot Puddle Park Splash CC 6 18 around a gigantic faucet! 17 T U V Guest Must Transfer (Shows every 30 minutes; last show begins 30 minutes S from Wheelchair/ECV 18 Heimlich’s Chew Chew Train Ride before Park closing) 14 along in search of caterpillar snacks! 8 Guest Must Transfer 7 Mobility Access: Enter through standard 12 15 13 from ECV to Wheelchair queue. Transfer access vehicle available. 8 Red Car Trolley 33 Physical Considerations At Hollywood Land. (See reverse side) 9 The Hollywood Backlot Stage Hollywood Land ND (See Times Guide for show times and days) (see Times Guide for days and times) DISNEY DINING This attraction may be 10 Monsters, Inc. Mike & Sulley to the Cars Land 34 DD Smokejumpers Grill Burgers, chicken frightening for children Rescue! Race through sandwiches, fries and drinks. ATTRACTIONS 2 Reflective Captioning Monstropolis to return Boo to her room! E D ® 11 EE Refreshment Point Hosted by Coca-Cola Mobility Access: Enter through standard queue. 19 Mater’s Junkyard Jamboree 7 6 5 4 1 Grizzly Peak Audio Description: Device Wheelchair accessible vehicle available. Get pulled around by little tractors while you FF Storytellers Café at Disney’s Grand Available at Guest Relations Disney’s —A Musical spin and whirl to Mater’s music. (minimum Californian Hotel & Spa, Chip n’ Dale Critter 11 Breakfast, hearty home-style favorites for lunch Handheld Captioning: Device Spectacular at . height 32"/81 cm) Mobility Access: Enter H G 3 C FF Available at Guest Relations F EE and choice of a la carte or buffet dinner. Mobility Access: Enter through standard queue. through standard queue. Transfer access 9 B vehicle available. I Assistive Listening: Device For upper-level access, Guests using wheelchairs/ DD Available at Guest Relations ECVs should proceed through the main entrance. 20  (See Times Guide for show times and days) Take a road trip to Radiator Springs then race 35 Closed Captioning: Activators Buena Vista Street Available at Guest Relations ™ another car across beautiful Ornament Valley. 12 The Twilight Zone Tower of Terror ® Viewing Options* and location Disney FASTPASS distribution at It’s Tough Take the elevator ride of your life! 10 (minimum height 40"/102 cm) to be a Bug! (13) (minimum height 40"/102 cm) A e ® e Sign Language on Sun. & Fri. Stage 17 Get a FASTPASS Ticket Available Carthay Circle Restaurant Schedule and Times at Mobility Access: Enter through standard queue. Mobility Access: Enter through standard queue. Separate loading area available. at the Grizzly River Run FASTPASS® Dining packages include a ticket for Guest Relations Transfer access vehicle available. 1 distribution area. access to Center Stage viewing. Smoking Area DISNEY DINING Make reservations by stopping by e Ariel’s Grotto Dinner packages include or calling 714-781-DINE (3463). Reservations Accepted J Fillmore’s Taste-In Fresh fruit, bottled a ticket for access to reserved viewing. beverages and juices. Tram to Mickey & Friends Parking e Parade Route ©Disney ©Disney/ Make reservations by stopping by or Wine Country Trattoria Dining ★ K Cozy Cone Motel Flavored popcorn, frozen Select Paradise Pier MUPPET VISION 3D ©The Muppets Studio, LLC. calling 714-781-DINE (3463). packages include a ticket for ® It’s Tough to be a Bug! and “a bug’s land” are inspired by Disney•Pixar’s A Bug’s Life. beverages, soft-serve ice cream and chili cone attractions close early due to Shuttle Buses To Buzz, Disney Vacation Club Kiosk Monsters, Inc. Mike & Sulley to the Rescue! is inspired by Disney•Pixar’s Monsters, Inc. Taxis Available Next access to reserved viewing. Make queso. Woody & Jessie Lots ® e Non-ticketed viewing is available Toy Story Midway Mania!® is inspired by Disney•Pixar’s Toy Story films. World of Color. Please visit to the ESPN Zone reservations by stopping by or Disney Characters Turtle Talk with Crush is inspired by Disney•Pixar’s Finding Nemo. around Paradise Bay. See Times Guide for hours ® L Flo’s V8 Café Rotisserie sandwiches, salads, an Information Center for The Twilight Zone Tower of Terror™ The Twilight Zone is a registered trademark of CBS, Inc. Shuttle Buses To Downtown Disney ® District and calling 714-781-DINE (3463). and is used with permission pursuant to a license from CBS, Inc. ©Disney/CBS, Inc. home-style sides and house-made pies. operating hours. ® ™ Attractions and entertainment may be seasonal and are subject to change without notice. Satellite Parking Lots Hotels of the Disneyland Resort Disney PhotoPass Photographer *FASTPASS® tickets and dining packages are limited. *Emergency services available by calling 911.