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Guide for Guests with Disabilities

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Guide for Guests with Disabilities GUIDE FOR MOBILITY VISUAL HEARING TIPS AND INFORMATION ACCESSIBILITY AND MOBILITY GUESTS WITH Disabilities Disabilities Disabilities Courtesy Wheelchairs Complimentary Dining and Shopping Locations DISABILITIES Guest Amenities Wheelchairs and Electric Conveyance Vehicles (ECVs) Braille Guides Printed in Braille and large print text Assistive Listening Utilizes Disney’s Handheld wheelchairs are available for travel to and from Some counter-service and merchandise Available for Rent available for rent. Available on a first-come, first- to provide an overview of the Theme Park. Device to amplify sound through headphones or induction Cut the wait time in easy the Downtown Disney tram load/unload area and locations have narrow queues formed by or Deposit served basis. Audio Description Utilizes Disney’s Handheld neck loop at specific attractions. 3 the Main Entrance Esplanade. These courtesy steps: railings that may be difficult for Guests Device to provide supplemental audio information Handheld Captioning Utilizes Disney’s Handheld wheelchairs are not permitted for use inside the and narration at specific attractions and outdoor using wheelchairs. At these locations, we Device to display text at select attractions. Theme Parks. See a Cast Member at tram load/ locations via an interactive audio menu. ® suggest that a member of your party order Check your Times Guide for a list of Disney FASTPASS attractions. unload area for additional information. and transport the food, or contact a Cast Portable Tactile Maps Provides a tactile Video Captioning Caption-ready monitors designated Ready to use the FASTPASS service on another attraction? Look at the bottom of representation of building boundaries, walkways, with a “CC” symbol can be activated by remote control. Companion Restrooms Companion-assisted Member for assistance. your current FASTPASS ticket to find out when you can get another. and landmarks for each area of the Theme Parks. restroom facilities are available in addition to Accessible Transportation The Presented in a booklet format. Each member of your party inserts his or her Park ticket into facilities designed for access by Guests with following option is available for Guests in Amenities available for $25 refundable deposit. mobility disabilities. These restrooms are located at: Amenities available for $25 refundable deposit. the FASTPASS kiosk. wheelchairs or ECVs: • Buena Vista Street - First Aid Rental Locations Disneyland® Resort Stroller Shop located in the main Guest Relations See map inside for location. Guest Relations See map inside for location. You’ll receive a FASTPASS ticket with a return time so you • “a bug’s land” - Flik’s Fun Fair Buses can accommodate various entrance plaza adjacent to the Disneyland Kennel. can go play in the Park instead of waiting in line. • Cars Land - Flo’s V8 Café types of wheelchairs and ECVs. The Come back during your return time and hop on the attraction • Paradise Pier - Across from The Little standard lift size is 30" x 48". The Mermaid~Ariel’s Undersea Adventure wheelchair or ECV must fit the lift Reflective Captioning Available at many theater-type with little or no waiting. Auxiliary Entrance Limitations Some attractions without being forced and be securely Complimentary Companion Restrooms Stationary Braille Maps Large print maps with Amenities and See map inside for locations indicated with Braille overlay and some additional raised graphics attractions, utilizing LED display to project desired captions have auxiliary entrances for Guests with mobility fastened in the restraints. We onto a panel positioned in front of you. See a Cast Member Guests with mobility- or queue-related assistance needs are disabilities or with service animals. These entrances Services for use to highlight key landmarks and attractions. Located recommend that Guests using ECVs next to Oswald’s Filling Station on Buena Vista at the attraction for assistance. encouraged to use the Disney FASTPASS Service wherever possible. are not intended to bypass waiting lines. Guests transfer to a bus seat while onboard. at the Park with disabilities and up to five members of their Street and near the Guest Information Board in Written Aids Packets containing dialogue, narrations, party may enter through these entrances. The rest Carthay Circle. flashlights, pen and paper are available at or near performance of the party should use the standard queue. areas or entrances for most shows and attractions. Lockers Rentals available both inside Picnic Area A picnic area is located Hosts with basic abilities in Sign Language can be identified and outside the Parks. west of the Disneyland Park Main More Options Electric Conveyance Vehicles (ECVs) For additional information about Theme Park services with the appropriate language pin on their nametag. Entrance for your convenience. We request Limited number available on a first-come, first-served and options, please visit Guest Relations. You may Smoking For the comfort of all our that no food or beverage be brought inside Mickey Check Look for this symbol at various locations on kids’ meals and other basis at the rental location. also obtain information, including parade & show Sign Language Interpretation Available at Disneyland Guests, smoking is allowed in times and details about restaurant menus, by calling either Theme Park. items that meet Disney Nutrition Guidelines. Visit www.disneymickeycheck.com Must be 18 years of age or older to rent ECVs. Park on Mondays and Saturdays and at Disney California designated areas only. for more information. 407-827-7935. Adventure® Park on Sundays and Fridays. Schedules are Disneyland Kennel Club Located RESERVATIONS MAY NOT BE MADE IN ADVANCE. available at Guest Relations that list specific interpreted Strollers Rentals are available in east of the Disneyland Park Main Special Dietary Requests We offer menu selections for all of our Guests seeking Available on a same-day basis. show times. limited quantities. Please take all Entrance. No overnight facilities. well-balanced meals, snacks and beverages, as well as those with lifestyle dining personal belongings with you when leaving requests or food allergies and intolerances. Please ask to speak with a chef upon Rental fee and refundable deposit required. For future visits to request confirmation of our interpreted performance schedule OR to request interpretation for other your stroller unattended. Banking ATMs are located throughout arrival at the restaurant. the Resort, presented by CHASE. Basic special events and shows, call a minimum of 14 days in Baby Care Center Located on the banking services and foreign currency advance at 714-781-4636 Option 1, Option 0. northeast end of Main Street, U.S.A. ® exchange are provided at City Hall in BEYOND DISNEY CALIFORNIA ADVENTURE PARK Safety in the Park Mobility Scooters/ECVs Resort Lost and Found Inquire at Disneyland Park. Please keep your speed to the walking speed of SERVICE ANIMALS Resort Lost and Found, located west Payment Options The Disneyland Hotels/Reservations Hotels offer special equipment and facilities for Guests with those around you. of the Disneyland® Park Main Entrance. Disneyland Resort accepts Disney Visa® disabilities. Accommodations may include: wheelchairs, wheelchair accessible bathrooms, bed Adjust and lower speed while maneuvering through Service animals must be under the control of the owner at all times and should remain on a leash or in a harness. ® ® ® Cast Members are not able to take control of service animals. Guests with service animals should follow the same Package Check Service Shop and Cards, Visa , MasterCard , Discover , accessories, strobe-light smoke detectors, in-room TTYs and other features. For information specific enclosed spaces like restrooms, merchandise and ® ® ® attraction entrance procedures as Guests using wheelchairs. check your purchases for pickup later American Express , Diners Club and JCB . to individual Hotels, please call the Walt Disney Travel Company at 714-956-MICKEY. food and beverage locations. Service Animal Restrictions Due to the nature Silly Symphony Swings in the day at these locations: Newsstand Park your device in safe locations clear from • Travel Tips Should your vehicle become of some attractions, service animals may not Soarin’ Over California (Main Entrance), The Star Trader Accessibility information and accommodations for the following locations: walkways and stairs. • disabled during your visit, the Automobile ® be permitted to ride. At these locations, please • The Twilight Zone Tower of Terror™ (Tomorrowland) or Pioneer Mercantile • Disneyland Park Guest Services locations at Disneyland Park. Club of Southern California provides Evacuation inquire with a Cast Member about available • Tuck and Roll’s Drive ‘Em Buggies (Frontierland). Resort Hotel Guests may have • ESPN Zone Accessibility will vary depending on the type and location of the complimentary towing and flat-tire services to In the event of an evacuation, Guests may be options, including a rider switch with a member of purchases delivered to Bell Services for activity. For specific information and service options, please contact a host required to walk certain distances and navigate Service Animal Relief Areas nonmembers during Park hours. your party or a portable kennel. ® next-day pickup after 7a.m. Certain at the location. stairs or narrow walkways. In this case, please • Main Entrance: Esplanade near Disneyland Kennel Club Grizzly Peak: Grizzly River Run area (near “Grizzly Peak
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