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Barwon Water Is Victoria’S Largest Regional Urban Water Corporation

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Barwon Water Is Victoria’S Largest Regional Urban Water Corporation Annual Report 2017-18 Barwon Water is Victoria’s largest regional urban water corporation. We have more than 110 years’ experience in providing excellence in water, sewer and recycled water services to our customers and the community. Contents Part 1. Year in review 4 Part 4. Corporate information 39 About us 5 Organisational structure 40 At a glance 7 Board committees 41 Message from the Chair and Board Directors 43 Managing Director 8 Employment data 45 Highlights 10 Health, Safety and Wellbeing 48 Summary of financial results 12 Safety, Quality and Environment 50 Access to information 50 Part 2. Water consumption 15 Other acts 53 Water consumption report 16 Applicable policies 53 Corporate water consumption 18 Major non-residential water users 18 Part 5. Performance report 55 Part 3. Environmental and Part 6. Financial statements 63 social sustainability 19 Part 7. Disclosure index 121 Environmental sustainability 20 • Sustainable water use 20 Part 8. Appendices 125 • Community engagement 22 • Drought Response Plan 24 • Drinking water quality 25 • Environmental flows 26 • Other statutory obligations 26 • Greenhouse gas emissions 28 • Bulk entitlement reporting 31 Social sustainability 37 • Customer Consultative Committee report 37 • Community service obligations 37 Barwon Water Annual Report 2017-18 | 3 Part 1. Year in review Part 1. Year in review Responsible Body Our region In times of low storage levels, the Melbourne-Geelong pipeline, Anglesea Declaration Our region of responsibility stretches from Borefield and Barwon Downs Borefield Little River and the Bellarine Peninsula in the In accordance with the Financial can be used to supplement water supplies east to Colac in the west, and from Meredith Management Act 1994, I am pleased to for the Greater Geelong region, however present Barwon Water’s Annual Report for and Cressy in the north to Apollo Bay on these were not required during 2017-18. the year ending June 30, 2018. Victoria’s south-west coast. The Melbourne to Geelong pipeline sources water allocated to Barwon Water from the The City of Greater Geelong, Borough of Greater Yarra system – Thomson River pool. Queenscliffe, Surf Coast and Colac Otway shires and part of Golden Plains Shire are Supplies in the Colac and Otway regions are Jo Plummer incorporated into our service area. drawn primarily from five separate sources, Chair all located in the forested catchments of the Otway Ranges. The Colac system provides About us Assets water to urban and rural districts extending as far north as Cressy. A new pipeline • 12 major reservoirs Barwon Water (Barwon Region Water interconnecting the Colac system to the Corporation) is Victoria’s largest regional • 8 water treatment plants Geelong system was completed in late 2017- urban water corporation. Its history dates • 2 water pre-treatment plants 18, with some initial water transfers to Colac occurring during pipeline commissioning back to the establishment of the Geelong • 11 water reclamation plants Municipal Waterworks Trust in 1908. which assisted in alleviating lower storage • 2 Class A recycled water plants levels in that region. Barwon Water was constituted in February, • 2 groundwater fields Gellibrand, Apollo Bay/Skenes Creek and 1994. For the 2017-18 reporting period, • 240 pumping stations (49 water – Lorne have their own supply systems. Barwon Water operated as a statutory including raw water, 191 sewerage) corporation under the Water Act 1989. • 20 water basins Barwon Water has more than 110 years’ • 40 water tanks Water customers experience in providing excellence in water, • 6,866 kilometres of pipes sewer and recycled water services to its Domestic customers comprise 92 per cent customers and the community. of the customer base, with the industrial Water sources and commercial sectors accounting for the remaining 8 per cent. Approximately 30 per We service a community The Greater Geelong region’s water is cent of metered consumption is attributed of more than supplied by three major surface water to non-domestic customers. 300,000 sources – the Barwon River and its permanent residents over tributaries, East Moorabool River and West 8,100 square kilometres. Moorabool River, and from two underground Water reclamation plants aquifers. Barwon Water also has a bulk Over the holiday period, entitlement to take and use water through Barwon Water has 11 water reclamation the serviced population the Melbourne bulk transfer system plants, 10 of which are governed by allocated from the Greater Yarra system – Environmental Protection Authority can reach up to Thomson River pool. (EPA) Victoria licensing requirements. Black Rock, Anglesea, Apollo Bay and 510,000 people. The Barwon River system, from its Otway Lorne plants release water through Ranges catchment, typically supplies 80 per ocean outfalls. Plants at Aireys Inlet, cent of the water for Geelong, the Bellarine Bannockburn, Portarlington, Birregurra Peninsula and Surf Coast via Wurdee Boluc As a major employer in the region, we have and Winchelsea are land-based systems. Reservoir and Water Treatment Plant. The more than 300 highly skilled employees Water from the Colac facility is released balance is supplied from catchments on from a diverse range of disciplines, including into Lake Colac. The Northern Water Plant the Moorabool River system, which provide operations, engineering, strategic planning, is an advanced recycled water facility water to the Moorabool Water Treatment finance and administration. In addition, Barwon that supplies Class A recycled water Plant at She Oaks, north of Lethbridge. Water’s expenditure in the region creates for industrial use in Geelong’s northern additional external employment opportunities. The Moorabool system also provides water suburbs, so it does not trigger EPA It is estimated Barwon Water’s annual capital to Bannockburn, Gheringhap, Teesdale, licensing requirements. and operating expenditure sustains an Shelford, Meredith and Inverleigh. additional 120 full time equivalent jobs. Barwon Water Annual Report 2017-18 | 5 Part 1. Year in review Recycled water Corporate Governance By better understanding our customers and community and by working with them, Maximising use of our main waste stream, Barwon Water is established under the we can leverage our skills and assets to recycled water, from our water reclamation Water Act 1989. The responsible Minister help our region prosper – economically, plants is a key priority. In doing this we for the period from July 1, 2017, to June 30, environmentally and socially. optimise high value uses for this resource, 2018, was the Honourable Lisa Neville MP, including providing recycled water to Minister for Water. a range of customers for re-use. This saves drinking water for the community, Since July 28, 2004, Barwon Water has minimising impact on the environment and operated under a Statement of Obligations Vision easing pressure on local water supply. issued by the Minister for Water under section 41 of the Water Industry Act 1994. A prosperous region. All water reclamation plants produce water suitable for recycling. Barwon Water achieved The statement imposes obligations on 21 per cent water recycling in 2017-18. Barwon Water regarding the performance of its functions and exercise of powers. Barwon Water is required to monitor compliance with the obligations set out in Mission Biosolids the statement, report on non-compliance During 2017-18, Barwon Water turned some and take remedial action in relation to To strengthen our of its waste into productive resources non-compliance. region’s economy, to help grow the regional economy and On January 1, 2004, the Essential Services improve productivity and customer value. liveability and Commission became the economic sustainability, through Barwon Water’s Black Rock drying facility regulator of the Victorian water sector. converts biosolids – a by-product of the The commission’s role encompasses the delivery of high regulation of prices, service standards and sewage treatment process – into nutrient- quality and affordable rich farm fertiliser. market conduct. water and sewerage The natural gas-fuelled drying process services. begins by seeding wet biosolids with dry Our values biosolids pellets. The mixture is raked across a succession of heated plates until it dries Barwon Water continues to uphold its and forms into larger pellets. core values of respect, relationships, innovation, high performance and In 2017-18, Barwon Water received 55,518 Our vision and mission reflect our growth leadership in delivering its mission. tonnes of wet biosolids and produced 7,542 from service provider to regional enabler. tonnes of dried biosolids product, which is Barwon Water’s Strategy 2030 commits to used as a commercial fertiliser product. Strategy 2030 taking a leading role in generating prosperity The pellets meet the highest standards in the region. It outlines our commitment Barwon Water is proud of its long history set by the Environment Protection to customers and stakeholders, strategic of delivering safe and reliable water and Authority (EPA). directions, objectives and key milestones wastewater services. Our vision and and actions. mission have always been strongly tied to the safe and environmentally responsible The Board, management and staff have Future growth delivery of services. discussed the challenge of why we exist and how we undertake our business. Through Over the next five years, Barwon Water will This commitment to service delivery these discussions, a new paradigm
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