Community Services Benchmarking Deep Dive Report for Health Visiting

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Community Services Benchmarking Deep Dive Report for Health Visiting Community Services benchmarking Deep dive report for Health Visiting NHS Benchmarking Network June 2020 Raising standards through sharing excellence Community Services benchmarking - Deep dive report for Health Visiting © NHS Benchmarking Network (NHSBN) Citation for this document: NHS Benchmarking Network Deep dive report for Health Visiting. June 2020 Raising standards through sharing excellence Community Services benchmarking - Deep dive report for Health Visiting Contents Section 1: Introduction Content of this report Page 4 Executive summary Health Visiting Page 5 Section 2: National policy context Community Services Page 6 Health Visiting Page 10 Section 3: Key Findings - Health Visiting Service model Page 12 Access Page 14 Activity Page 14 Workforce Page 18 Finance Page 21 Quality and outcomes Page 24 Section 4: References Page 25 Appendix 1: The Community Services benchmarking project Page 26 3 Community Services benchmarking - Deep dive report for Health Visiting Section 1: Introduction Content of this report When reviewing this document, please note: the 2019 Community Services project collected and analysed data for the NHS financial year 2018/19. The “2018 project” refers to 2017/18 data any reference to the “national average” within this document refers to the mean average of 2019 project participants all charts and data in this report refer to the overall UK position. Peer group profiling is available in the online toolkit on bar charts, each blue bar represents an individual service. The orange horizontal line represents the mean average value of all services this report is an overview national report and therefore the charts in this report do not show the position of any one organisation in particular. Member organisations who participated in the Community Services project can check their individual positions in the online toolkit, which is issued to members once the dataset has been finalised. This allows individual comparison of every metric collected against the sample position. NHSBN Community Services 2019 - Health Visiting 14,791 731 338 Face to face contacts per Face to face contacts First visits per 100,000 100,000 population per clinical WTE in post registered population 319 23 55% Percentage of visits Unique service users Clinical WTE per carried out within 28 per clinical WTE in post 100,000 population weeks pregnant 2.5 42 3,263 mins Face to face contacts per Average length of a Referrals received per service user contact 100,000 population 4 Section 1: Introduction Community Services benchmarking - Deep dive report for Health Visiting Executive summary Health Visiting Health Visiting is high on the national agenda with Department of Health and Social Care welcoming plans to update the Healthy Child Programme due to the importance of early intervention in healthcare. (Institute of Health Visiting - Health Visiting in England: A Vision for the Future) The Healthy Child Programme includes five mandated visits to monitor and address any needs of the child. In 2019, the percentage of visits delivered in the timeframe increased for the majority of visits. Second visits (14 days after birth) had the highest proportion of visits carried out within the agreed time period increasing from 86% in 2018 to 91% in 2019. First visits (28 weeks) were least likely to be provided on time suggesting meeting this target is providing a challenge for services with just over half (55%) being delivered within the agreed timeframe. This was a reduction on 2018 in which 62% of first visits were delivered in the time frame. Percentage of visits completed Service users, on average, within the time period received 2.5 face to face contacts Fifth visit from a health visitor. This is in line (2.5 years) with the five mandated visits which Fourth visit (12 months) take place over a period of nearly Third visit three years. (8 weeks) Second visit (14 days after birth) As well as the five mandated visits, First visit services also provide several high (28 weeks) impact programmes to help infant 0% and families outcomes. 97% of 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% services offer breast/ infant feeding 2018 2019 and 94% offer Maternal Mental Health. Health Visitors are a highly skilled workforce with Band 6 staff making up the majority of the skill mix (59%) in 2019. The NHS Long Term Plan mentions the importance of mothers and infants receiving seamless care including when moving from maternity to other services such as Health Visiting. Although this is hard to measure, the average number of complaints being only 2 per 100,000 registered population suggested there is a high quality service in Health Visiting. Section 1: Introduction 5 Community Services benchmarking - Deep dive report for Health Visiting National policy context Community Services England The NHS Long Term Plan, published in January 2019, highlights the importance of community services in supporting service users in the community and reducing unnecessary hospital admissions. The Long Term Plan sets out to: boost ‘out-of-hospital’ care, and dissolve the historic divide between primary and community health services increase investment in primary medical and community health services, which will equate to an extra £4.5 billion a year by 2023/24. Extra money will start to flow to community via Sustainability and Transformation Partnership (STP)/ Integrated Care Systems (ICS) and Primary Care Networks (PCN) via Directed Enhanced Service (DES) contracts in 2020/21. The Long Term Plan Implementation Framework outlines funding allocations, with funding for Primary Care flowing more quickly than funding for Community Services increase the capacity and responsiveness of community and intermediate care services via a new offer of urgent community response and recovery support. These services will aim to prevent unnecessary admissions to hospitals and residential care, as well as ensure a timely transfer from hospital to community expand community multidisciplinary teams aligned with new Primary Care Networks based on neighbouring GP practices. Expanded neighbourhood teams will comprise a range of staff such as GPs, Pharmacists, District Nurses, Community Geriatricians, Dementia workers and AHPs. Does your organisation operate with any Primary Care Networks (PCNs)? Yes 69% 31% No 0% 20% 40% 60% 80% 100% 6 Section 2: National Policy Context Community Services benchmarking - Deep dive report for Health Visiting Although the focus of community services within the NHS Long Term Plan is on adult services, wider children’s services and providing a strong start in life for children and young people is also highlighted in the plan. The Long Term Plan sets out to: bring together the NHS, Local Authorities and other local partners through local maternity systems, with the aim of ensuring women and their families receive seamless care, including when moving between maternity or neonatal services or to other services such as primary care or Health Visiting expand and invest in mental health services for children and young people design and implement models of care that are age appropriate, closer to home and bring together physical and mental health services. These models will support health development by providing holistic care across Local Authority and NHS services, including primary care, community services, speech and language therapy, school nursing, oral health, acute and specialised services roll out clinical networks to ensure improvement in the quality of care for children with long-term conditions such as asthma, epilepsy and diabetes. Wales Community services strategy in Wales is contained within the document A Healthier Wales: Our Plan for Health and Social Care and sets a clear ambition to bring health and social care services together for the benefit of service users. This is not a new vision, but is supported by clear expectations, milestones and design principles to establish new models of care in every part of Wales. The overall aim is to provide services that are designed and delivered around the needs and preferences of individuals, with greater emphasis on sustaining a healthy population and preventing ill health. To achieve this ambition, Wales must continue to break down the barriers that prevent health and social care services and their wider partners from operating across the whole system, delivering seamless care to the people of Wales. Good planning arrangements are critical to bring together multiple providers and allow the system to be pre-emptive and anticipatory, ensuring that the right level of care is provided at the right time, from the right source and in the right setting. Section 2: National Policy Context 7 Community Services benchmarking - Deep dive report for Health Visiting A Healthier Wales outlines the following strategies, all of which relate to the provision of community services: services which support people to stay well, not just treat them when they become ill when people need help, health and social care services will work with them and their loved ones to find out what is best for them and agree how to make those things happen. This is the basis of the ‘person-centred approach’ more services will be provided outside of hospitals, closer to home, or at home, and people will only go into hospital for treatment that cannot be provided safely anywhere else. This ‘community- based approach’ will help take pressure off the Welsh hospitals, reduce the time people have to wait to be treated, and the time they
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