News@NLaG Staff and members newsletter October 2013

Celebrating our stars of 2013 Read about their achievements on pages 3-5

Inside this issue

Clinical supervision launched Winners announced Flufighters out and about inside! Help shape our services

we care,Together we respect, we deliver Welcome to the new joint We take a look at why it is important staff and members’ newsletter for staff and what staff themselves Together we celebrate Contents which we have decided to think to the move. amalgamate to ensure we bring Appraisals are also under the On Friday 4 October 180 members of staff gathered at the Forest Pines Hotel everyone the latest news from spotlight. Did you know if you don’t and Golf Resort in Broughton to hear which of their colleagues would be 3 Winners of our stars 2013 across the Trust. receive your annual personal appraisal lucky enough to walk away with one of the Our Stars trophies. revealed development review you won’t So forget the approach of dark nights, automatically receive your annual 7 SuperDraw winners rubbish weather and the countdown We were thrilled, after months of realise that what you do is special. for the calendar each and every year.” increment? to Christmas and get stuck into the anticipation, to finally reveal the You see going the extra mile to make The raffle on the night raised £700 6 An audience with Karen latest edition of NLaG News. eight winners who had fought off a difference to patients as part of Flu is also high on the agenda this which will go to the Trust’s charitable month with Flu Fighters out and competition from more than 80 your daily job. 8 Clinical supervision The main topic of conversation funds. about across the Trust targeting nominees to pick up an award at the launched buzzing around the Trust recently has “Our Stars is about recognising your frontline staff. The flu vaccination glitzy ceremony which was a sell-out. been the crowning of ‘Our Stars’. achievements and celebrating them A special thank you goes to our helps to protect not only staff but 9 Future of unplanned care Out of around 80 nominations, the In addition to being presented with together. We depend on the skills resuscitation officer, Guy Hageman, also their patients and their families. a trophy and certificate each winner who took some stunning photos of 12 Our vision and values eight individuals and teams were and professionalism of our staff announced and took home their Read about the changes to will receive £250 for their department and it’s clear from our winners and the evening and to Neil Rudd, former BBC Radio Humberside presenter, 13 Make your views count coveted trophies. unplanned care which have been to be spent benefiting patients and everyone who was shortlisted that launched across North Lincolnshire. staff. All the shortlisted nominees there is a great deal of this within our who was the compere on the night. A glittering sell-out night of 14 Flu fighters out and about The changes don’t really affect will also receive £200 for their organisation. celebration saw staff and their guests We’re proud to present to you with patients but they have seen a change department. 16 Members’ corner turn out in their glad rags at Forest the winners of this year’s Our Stars in the way our staff in accident and “I’m proud of your achievements, Pines Hotel and Golf Resort. As well Karen Jackson, chief executive, said: 2013, along with a short snippet emergency (emergency centre) now and you should be too. I hope you’ll 21 Your health as the trophies, lucky raffle prize “I know that many of you don’t from their nomination forms: work. join me in marking Our Stars a date winners walked away with a spa day, 22 Meet the team golf day, an ipad, ipods and tickets to This month’s ‘meet the team’ feature 24 Celebrating staff local sporting events. Check out the focuses on our executive directors Patient centred care award fantastic photos from the night, as and ‘a day in the life of’ of comes And the winner is: 26 Clinical support online well as comments from the winners. from a work experience student. Dr Joseph Alex, consultant radiologist (Grimsby) 27 A day in the life of... This issue also looks at why the Finally, a warm welcome to our Shortlisted: Family nurse partnership, Goole minor injuries unit. Trust has made clinical supervision Foundation Trust members who 28 Infection control round-up mandatory for all registered nurses will be receiving this bi-monthly Dr Alex is a person who is continually available and friendly no matter how busy across the Trust. newsletter for the first time. We hope he is. He is a very unique consultant and cares about each and every patient you enjoy it. that is in his care. Nothing is ever too much trouble for him as he will give priority to a patient, even if this means working late into the evening. Dr Alex said: “To the people who nominated me I am truly touched and humbled by the kindness of your gesture, thank you. This is a team award Have you got news for us? in every sense as I stand here on the back of a lot of peoples time, effort and Don’t forget we are always on the look-out for great gossip, exciting events and touching dedication - a remarkable team who have come together and contributed in their own ways to the common good of improving patient care. “ tales – if you have something to shout about please let us know!

The editorial deadline for the December edition of the magazine is 14 November. Good corporate citizen award: And the winner is: Lisa Webster Charlie Garrity Katie Blackburn Transport team (Trustwide) Marketing and Marketing and communications officer Communications assistant communications officer Tel: 01724 282282 extension 2743 Tel: 01724 282282 extension 2528 The transport team have been working on a transport strategy since 2006 and Tel: 01724 387739 Email: [email protected] Email: [email protected] are actively promoting the travel plan, continuously encouraging a change in Email: [email protected] travel behaviour towards more sustainable and active modes of transport. The team have developed a set of initiatives for encouraging travel by Follow us on Facebook and Twitter alternatives to driving including video teleconferencing , pool cars, park and ride, cycle to work, cross site shutttle bus and the lease car scheme. www.facebook.com/NHSNLaG @GooleHospital, @GrimsbyHospital, @ScunnyHospital, @NHS_NLaG Jug Johal, hotel services manager, said: “The Transport Team are absolutely delighted to be recognised at this prestigious awards evening. We just develop and implement the policies the real champions are those staff that use our services.” 2 we care,Together we respect, we deliver 3 Best business initiative award: Clinical service redesign award: And the winner is: And the winner is: David Owen, assistant chief pharmacist (trustwide) Path Links andrology team Shortlisted: Jacqui Twomey, equipment store manager Shortlisted: Michelle Bellinni, staff nurse and acute medical unit (Grimsby) David sucessfully managed the project to outsource the dispensing of outpatient prescriptions which resulted in a seven year contract with Lloyds This dedicated team of four has completely turned around this service Pharmacy which will deliver year on year savings for the Trust. in less than 12 months. Their achievements include a dramatic fall in patient waiting times, improved on-site facilities, reduced reporting David said: “This really is an honour I didn’t expect. I would like to thank all times and they’ve attracted patients from outside the county. the various Trust teams that enabled this project to be a success, without all of them and the hard work also put in by the Lloyds Pharmacy team I wouldn’t be Bev Lister, advanced practitioner, said: “What a complete surprise to stood here this evening.” win having heard all of the amazing achievements listed for the other nominees.”

Clinical quality and innovation award And the winner is: Valued partnerships award: Enhanced recovery orthopaedic team (Scunthorpe) And the winner is: Shortlisted: Ward 2 short stay/hospital at home team/dvt clinic (Scunthorpe) Childrens centre speech and language therapy team and oncology nursing team (Trustwide) (North East Lincolnshire) This team are improving the orthopaedic patient experience with innovative Shortlisted: Barton and Winterton locality integrated team and rapid response and modern methods to ensure a painless and quick recovery from surgery. team NEL They have reduced the length of stay for elective hip and knee arthroplasty Commissioned by the children’s centres this teams works in partnership with and reduced patient pain scores significantly, improving both the quality of colleagues across health, social care, early years and voluntary sectors, delivering the service and also using current up-to-date methods. home-based therapy at a universal and preventative level. They are proactive in engaging with other agencies and commissioners to further improve outcomes Mr Molitor, consultant orthopaedic surgeon, said: “Winning the award is a for children and their families. recognition of the importance of team work. All the members of the enhanced recovery team have a role in achieving improved outcomes and patient Jenny Clarkson, highly specialist speech and language therapist, said: “It was experience. My only role is to provide the carpentry! I am sure the awards have completely unexpected and we are so pleased that our little team has been been a boost to morale in these difficult times.” recognised for the partnership working we do every day as part of our jobs.”

Keeping our patients safe award: Staff engagement award And the winner is: And the winner is: Critical care outreach teams Lisa Atkin - business support manager Shortlisted: clinical pharmacy teams (Trustwide), medicine Shortlisted: Angela Boyd, theatre nurse (Grimsby) and Claire Jenkinson, management nurses (Trustwide) assistant general manager (Trustwide) Hardworking, helpful and proactive, they are a valuable resource Lisa started from the bottom and has worked her way up. She is approachable, in helping staff to care for patients and family in crisis. They are motivational and inspirational. She sees every perspective, can relate to all levels dedicated, knowledgeable, approachable and supportive of other of staff and is adaptable to all situations. She is well respected and works very healthcare professionals in caring for acutely ill patients. hard and will always praise her staff and pass compliments when a good job has been done. Both as a person and as a manager Lisa brings skills to medicine Sue Snelson, critical care outreach sister, said: “We are a small team but would that has completely changed the dynamics of the medicine group. like to think that we are seen as members of every ward and department team where we work with staff to recognise early deterioration in a patient’s Lisa said: “I am very humbled by this award and very grateful to be condition and respond appropriately to improve patient outcomes.” acknowledged for the work that I do. I would just like to thank the person/ people that voted for me, the panel for selecting me and also my close team for all their daily support and I would like to dedicate this award to all of them”. We look forward to seeing you next year for Our Stars 2014!

4 we care,Together we respect, we deliver 5 An audience More chances to meet the chief Staff have further chances to ‘Meet SuperDraw benefits launched the Chief’ and raise any concerns they may have about quality or The SuperDraw staff benefits can relate to an item/project for the People will be kept updated about with Karen patient safety in person. fund has now launched, so benefit of all staff not just those applications via the staff portal and The latest set of dates in the entered in the lottery. will receive a decision via email. The Electronic patient get your thinking caps on decision of the lottery committee ‘An audience with Karen’ programme are available and people The fund has to be used for the records are coming will be final. There will be no formal are asked to pop them in their diary and think of ways to splash ‘extra things’ that benefit staff, is a lively quarterly event appeals process. However, should the if they would like to speak to Karen to a hospital near you the cash. the things that make being a part applicant wish to submit a revised when staff from all areas Jackson. soon…. of the Trust more enjoyable or application form, bearing in mind Dr Dosh and Nurse Lucky are now fun. Applications for such things of the organisation come The one-to-one private and the reason for rejection of their first All members of staff are accepting applications from staff as office furniture or equipment confidential sessions enable staff to application by the lottery committee, together to meet Trust welcome to drop in to an applying for funding for projects, or office redecoration will not be ask specific questions, talk about this will be permitted. information session to find out items or anything else that provides considered. chief executive Karen issues important to them and raise that ‘little bit extra’ for staff. more about what it might mean People will be able to have a look at Jackson to hear personal concerns directly with Karen. The amount of money in the fund for you. All ideas will be considered by the applications submitted on the staff is displayed on the staff portal. It is and honest updates as to The Trust wants to encourage people lottery committee as long as it is for portal, as well as the status of each Sessions are being held on the split into two parts: to bring any quality concerns to the applications eg pending decision what is happening. following dates: the benefit of Trust staff and is not attention of their managers or the something covered by NHS funding. • Part 1 (30 per cent of funds) from lottery committee, approved, It isn’t simply a one- senior management Grimsby hospital lecture It could be used for such things as: – for small applications up rejected. Pictures of items funded team. We need to through the fund will also be posted way communication theatre • Improving staff facilities to and including £100 event and a significant learn from the Francis on the staff portal. such as outdoor seating for • Part 2 (70 per cent of funds) proportion of the two report and want staff • Tuesday October relaxing while on breaks – for large applications Applications must be made using the hours is allowed for to feel they can raise 22, 1pm to 2pm more than £100. electronic form on the staff lottery staff questions and concerns without fear of • Subsidising staff summer fetes section of the staff portal. Staff open debate among recrimination. Scunthorpe hospital • Leisure/recreational courses (not The applications will be reviewed applying must state whether there those present. In There is a ‘speaking out lecture theatre covered by the Trust’s training by the lottery committee, which will be a continuing revenue cost, as addition to this, if staff policy’ in place, available and development directory) is made up of the chief executive, the fund will only pay for the initial have questions which • Wednesday October on the intranet, which a representative from workforce cost of the item applied for and not they would rather not 30, 3pm to 4pm • Sports equipment. details the procedure for and organisational development, ongoing costs. ask at the event they raising any concerns at • Monday November 4, Only those staff who have joined the a finance representative, a can submit them anonymously to work. The ‘meet the chief’ sessions 2.30pm to 3.30pm. SuperDraw staff lottery are permitted communications representative and So, what are you waiting for? Log Simon Dunn in the organisational provide a further opportunity for staff to apply for funding from the staff three staff governors. onto the staff portal at www.nlg- development and workforce team so to highlight any issues at a high level benefits fund. However, applications staffportal.co.uk and submit your idea. answers can be sought and provided within the organisation. By bringing at the next event. these directly to the attention of the Open day The staff, who come from all chief executive we hope staff can be occupations, departments and sites, reassured that action will be taken to Are you, or a loved one, This month’s lottery winners are provided with a narrative of the address their concerns. living with or beyond cancer? discussions and are asked to feed this The sessions are being held on: Would you benefit from Congratulations to the latest staff SuperDraw lottery winners. The top prize went back to their colleagues. Monday November 11, between chatting with a professional to health records manager Lynn Frith who pocketed a bumper £1,500. If you want to attend the event then 2.30pm and 3.30pm, in the HYMS or with others who are please discuss this with your manager building at Grimsby hospital The second prize of £500 went to Amanda Wilkinson. and email [email protected] so similarly affected? The six £100 prizes went to the following your details can be added to our Friday November 15, between 9am people: Adam Cook, Vicky Badics, The Northern Lincolnshire and distribution lists. and 10am, in the visiting managers Diane Hampel, Anji Lavelle, Linda Lyle Goole patient involvement group is office, Goole hospital. and Rosemarie Baxter. The next event is being held on: organising a free cancer survivorship Wednesday November 20, between open day on Saturday, October 26, if you haven’t already signed up go to: Friday January 17, 2014, between 11.30am and 12.30pm, in the between 9am and 3pm, in the Angel www.nlg-staffportal.co.uk noon and 2pm, in the lecture theatre Modular meeting room, Scunthorpe Suite, Market Place, Brigg. at Scunthorpe hospital. hospital. There will be a variety of stalls for people to browse round, as well as light refreshments available.

6 we care,Together we respect, we deliver 7 Clinical supervision to What is The future of unplanned care clinical A new streamlined way drive up quality care of providing emergency Clinical supervision has been made mandatory for all supervision? care has been introduced registered nurses working across the Trust. across North Lincolnshire. The change came into force on identify clinical supervisors working It is a formal process of professional support and October 1 as a way to support in clinical areas. We are looking for Patients are continuing to receive learning which enables individual registered nurses in developing their more than 100 nurses to nominate high quality emergency care as the practitioners to develop professional skills and judgement. themselves as clinical supervisors changes apply to the way services knowledge and competence, to help lead this development and are administered and managed. The Trust recognises that the key to assume responsibility for their support their peers and colleagues. Scunthorpe hospital has become providing quality services is through own practice and enhance the central point of contact for all our staff. Clinical supervision of All clinical supervisors will receive consumer protection and safety unplanned care (emergency) across registered nurses working in our training to help them prepare for the of care in complex situations. North Lincolnshire. hospitals aims to support nursing role. They will be expected to make It shouldn’t be confused with The centre will also provide primary “If people feel ill, we advise that practice, enabling nurses to maintain themselves available to undertake The changes, which came into force appraisal or mentoring. It is care services. During the day they contact their own GP in the and promote high standards of care. clinical supervision sessions in a safe on October 1, have been introduced an activity that brings skilled emergency nurse practitioners (ENPs) first instance, or ring NHS 111. This and confidential environment. The in line with new requirements set Clinical supervision is also supervisors and practitioners will treat patients turning up with service will assess and advise them supervisees will be responsible for out by North Lincolnshire Clinical recommended in the chief nurse together in order to reflect upon minor illnesses and injuries. Out of or transfer them to the emergency accessing clinical supervision, at least Commissioning Group (CCG). strategy as a way of improving annually, and maintaining personal their practice. Mentoring is about hours primary care services continues centre. The emergency centre will the quality of nursing care and records. Clinical supervision can be one person helping another to The following services are now to be provided by SAGPEC. then arrange the help they need, contributing to patient safety, and it achieve something. Whereas available at the hospital - emergency either by asking them to attend the undertaken in either a group setting The emergency centre continues shares many of the principles of our appraisals are the process by centre, clinical decision unit and short centre, or by sending an appropriate or on a one-to-one level if required. to provide traditional accident and new vision and values. which managers examine and stay. Here’s a quick overview of what service to them.’’ emergency ‘majors’ services. Registered nurses who fail to access evaluate an employee’s work they do: Chief nurse Dr Karen Dunderdale clinical supervision will be required behaviour by comparing it with Clinical director for accident and said: “I am keen to ensure all nurses to discuss their reasons for this with pre-set standards. Emergency Centre Clinical decision unit emergency at Scunthorpe hospital Mr across the Trust are able to receive their line managers at their personal Ajay Chawla said: “We are delighted The clinical decision unit (CDU) is the necessary support to ensure appraisal and development review. The accident and emergency to be able to provide a more based at Scunthorpe hospital in what their knowledge and competencies Please contact your manager if you department at Scunthorpe hospital streamlined model of emergency was the medical assessment unit. are up-to-date. That is why clinical Karen added: “We need enthusiastic, wish to be considered and require has been renamed as an emergency services across North Lincolnshire. It provides clinical assessment and supervision has been made forward-thinking dynamic people to further information. centre and continues to be open Patients won’t see any changes to diagnostics for patients aged 16 and mandatory.” come forward and help us ensure we 24 hours a day, seven days a week. the way they access medical help, it For more information go to the over and takes referrals from the have a competent and skilled nursing The centre will include the following just means they will be treated by the All areas of the acute Trust where chief nurse directorate management emergency centre, locality teams and workforce for the future.” services: most appropriate person. nursing care is provided will have to intranet site under clinical supervision. the SPA. • Single point of access (SPA) “The single point of access service It works alongside the short stay “It is having someone there that you staff with someone to go to if they • Accident and will ensure people are treated in the Interviews with staff ward which provides inpatient care right place and our emergency nurse can go to, who will challenge your are struggling with their experience, emergency services for up to 72 hours. In addition to this Diane Fixter is the ward manager practitioners will be able to see and skills and practice, will help direct or clinical skills. Their supervisor will ambulatory emergency care services on Grimsby hospital’s coronary care The SPA service is run by nursing treat those patients who turn up with you, put you right if need be and listen to their concerns and work will be implemented and will be co- unit where they have been providing staff who act as the first point of minor illnesses and injuries, ensuring guide you on all things to do with with them. Supervisors provide extra located with the short stay ward. each other with clinical supervision your clinical skills. support. contact for patients walking in to the emergency staff can deal with those for the last 15 years. Diane said: emergency centre and they also take Ambulatory care is a patient focused people with life threatening ailments “It is almost like having a personal “I think making clinical supervision telephone calls from NHS 111, the service where some conditions may and injuries.” “It is a bit like a buddy system. We professional tool which challenges, mandatory is certainly needed and ambulance service and health and be treated without the need for an have a clinical supervisor who we Clinical director for general medicine supports and guides you. I think it is is something that staff can benefit social care professionals. overnight stay in hospital. They will can talk to about our job, our skills, at Scunthorpe hospital Dr Stephen good thing that the Trust is making it from. I do hope that people have receive the same medical treatment where we are going career wise and They undertake assessment and Beer said: “Ambulatory care will mandatory for all registered nurses.” the time to do this as there are a they would have received as an if we have an issue with a particular clinical triage face-to-face or by make a real difference to our patients lot of advantages to having it in inpatient. skills we can turn to them for help Julie McDonald, deputy ward place. I have seen it work really well telephone to decide where best to as they will be able to receive timely and guidance. manager of Grimsby’s coronary care and when given the time it is very treat the patient, this could be by Fergus Macmillan, lead GP for urgent care from medical, nursing and unit, said: “Clinical effective.” their own family GP, a GP in the care at North Lincolnshire CCG said: therapy staff without the need of supervision provides centre or by emergency centre staff. being admitted as an inpatient.”

8 we care,Together we respect, we deliver 9 Gotcha! Trust welcomes Following an investigation by the Trust’s local counter Louth midwives fraud specialist (LCFS) a doctor from Scunthorpe We said a big welcome to the Louth community hospital has received a criminal conviction for fraud midwifes who transferred to NLaG last month in relation to making a false representation to the from United Lincolnshire Hospitals NHS Trust. Trust. The move was prompted by an She said the transfer meant The doctor, who appeared before Scunthorpe magistrates, increasing number of expectant mums the midwives are now working to one ultrasound service is to be established was found guilty of dishonestly claiming to be sick and unable choosing to have their babies at the set of protocols and guidelines which at Louth Hospital. to attend his duties when in fact he was working elsewhere. maternity unit at Grimsby hospital. will ensure a seamless package of care The court also ordered him to pay a fine, compensation and Jackie Smith, Gordon Mumby and Michelle Jacklin for women. Women will also have The service is to be delivered two court costs to the total value of £1,508.35. Sue Briggs, Trust operational matron continuity of care with midwives from days a week providing a timely, direct for midwifery, said over the past the same organisation providing their access service in conjunction with the During his relatively short employment with the Trust the A big hearted years the number of out of area antenatal, hospital and postnatal care. midwifery service. doctor took three episodes of sickness absence in order deliveries has risen, with last year to allow him to undertake his other employment, which couple raise funds approximately 700 women from the A total of five midwives transferred The ultrasound team from Grimsby involved commentating at horse events in both America and Louth area, which includes Skegness, to the Trust and plans are in place to hospital will be providing dating and the Netherlands. This secondary employment was also not Mablethorpe, Binbrook, Caistor, recruit additional midwives. nuchal scanning, anatomy scanning for Macmillan Holton-le-Clay and Alford, choosing to officially declared to the Trust. and growth scanning. A big hearted couple have raised a massive have their babies at Grimsby hospital. In addition to this, an obstetric In addition to being prosecuted for fraud the Trust also £2,104 at their annual summer fair in aid of conducted a disciplinary investigation and subsequently Scunthorpe hospital’s Macmillan nurses palliative dismissed him for gross misconduct. care fund. Hannah bakes up a storm The Trust also referred the matter to the General Medical Gordon and Pauline Mumby, of New Holland, Quiz Council (GMC). As a consequence of his actions the GMC’s open up their garden every summer and invite A teenager who whipped up an afternoon treat is Interim Orders Panel took the decision to suspend the doctor’s friends and family to their annual fundraiser. set to help young people diagnosed with diabetes in registration, which means he cannot currently practice as a doctor in the UK, pending a full investigation by the GMC. This year Macmillan clinical nurse specialist in North Lincolnshire. night palliative care Jackie Smith attended the event Hannah Peill, who is a patient of the community diabetes team at Scunthorpe The outcome of this case should serve as a deterrent to others together with her colleague Michelle Jacklin. A quiz night is being who feel that they can defraud the NHS of its valuable and hospital, has raised £153 which will be used to benefit local children with organised by staff from limited funds in this way. Jackie said: “The fair is always such a great event diabetes who attend the team’s educational fun days. and there is a tremendous atmosphere. I really ward 11 at Scunthorpe Any suspicions of fraud and corruption can be reported to Paediatric diabetes specialist nurse Anne Foster said: “Hannah is one of our the Trust’s LCFS or via the national NHS Fraud and Corruption want to say a massive thank you to the Mumbys patients and wanted to do something during her summer holidays to help hospital in aid of the Reporting Line, which is free, on 0800 028 40 60. for their continued support.” other young people who have been diagnosed with diabetes. I would like Disney ward and St to say a big thank you to Lukes School. Hannah for the money she has Sue Campbell and Leah Sylvester donated.” have arranged the event which is SGH League of being held on Thursday November Hannah, along 14 at 7pm at Robert Holme Hall. with her brother Friends and grandma, The event is being held in memory baked a batch of of Hannah Mitchell who sadly Scunthorpe hospital’s League of Friends’ secretary Hazel Ford delicious cakes died in June of this year. Her mum rubbed shoulders with opera star Lesley Garrett when she and scones and Louise Mitchell is a staff nurse on made an appearance at a country show. held a coffee the orthopaedic ward. The soprano singer, who was awarded a CBE for service to afternoon to Tickets are priced at £30 per team music in 2002, popped along to Epworth agricultural show. which they Hannah Piell (seated, left) hands the cheque to paediatric of four, which includes a pie and She is pictured (left) with Hazel Ford on the League of Friends invited family diabetes specialist nurse Anne Foster. Also pictured are peas supper. Tickets are available stall. and friends. Hannah’s cousin Harry Cook and paediatric diabetes from Ward 11. specialist nurse Nette Burson-Thomas

10 we care,Together we respect, we deliver 11 Our vision and values How will If you’re a member of staff you’ll be wearing a new ID badge holder and lanyard we embed Staff Survey: make and you will have seen the new ‘together’ logo cropping up on letterheads, minutes and agendas. But there’s more to our new vision and values than just the vision your views count changing the way things look. and The 2013 staff survey is now live and a random sample of Our vision and values is not just a flash in the pan, or a working together as a single team we can improve the values? staff (1,250) should have already received their surveys. So the knee jerk reaction to the Keogh report or Monitor putting quality of care our patients receive, regardless of their job In addition to the new Trust can identify any areas for improvement as an employer it the Trust in special measures; it’s something our assistant role.” branding and the director of human resources, Simon Dunn, has been is vital that you complete the survey if you have been selected value led recruitment working on for some time. Simon consulted with hundreds of staff members through to do so. surveys and workshops asking staff what they valued, and appraisals we’ve He said: “Culture change is not something that you can what they’d like to see in the future and ultimately how also set up a vision This year, as an incentive to fill in the survey, everyone who completes it will implement overnight, it takes a long time. The vision and they wanted patients to feel when they come into contact and values group be in with the chance of winning some M&S vouchers. There are three prizes values represent our beliefs, our principles; it’s who we are with our services. which reports directly to available: a top prize of £50 worth of vouchers and two prizes of £25 worth the quality and patient as people, both at work and at home. For our patients of vouchers. it sets out what they can expect from us at every step The result of this work was our new vision and values experience group which we launched in September: together we care, we of their journey with us and for our staff it says that by (which is a sub-group of The contents of the survey are confidential and the prize draw is undertaken respect, we deliver. the Trust board). on the Trust’s behalf by Capita Surveys, impartially and independently of the This group will be Trust. We care about quality and patient safety responsible for We care about positive experiences for patients, carers and We’ve already taken a number of actions as a result of staff feedback in last embedding the vision staff and values within the year’s survey. We’ve launched meet the chief sessions, an audience with … and we care about doing the right thing, each time, Trust, ensuring they Karen, Your Voice (Q&A staff forum) and new appraisal documentation linked every time are used to support to the vision and values.

quality and safety We respect the dignity and individuality of each person in We’ve also developed a coaching network to support all staff, introduced improvements and our care patient experiences. quarterly morale barometer surveys and the weekly bulletin to improve staff We respect the professionalism, diversity and skills of each engagement and communication. person in our team Most importantly the … and we respect the dedication and commitment of group will provide those delivering healthcare assurance that we are placing our vision and We strive to deliver first-class services through listening, values at the fore of learning, and empowering how we deliver our We aim to deliver forward thinking healthcare services that services for the benefit set us apart from the rest of both our patients … and we will deliver safe, compassionate services to and staff. exceed our patients’ expectations How staff can get involved Karen Jackson, chief executive, said: “Our We’re extending the challenge to all staff in all areas to priorities always have Behind each of the three values are a set of behaviours get more involved. Each ward and department has been been and always will be which staff will be expected to demonstrate and these asked to have a dedicated conversation to: our patients and how are standards that staff will be measured against in their we can work together appraisals, which are now value-led. • Reflect on what the values and their behavioural standards mean to them as a team to provide Jim Whittingham, Trust chairman, said: “I am proud of them with the best care. the passion our staff bring to the care they provide and • Discuss how as a team they will Without each and every of their determination to deliver and develop first class take the values forward person on our team we services. This new shared vision and values will now form a • Decide on, display and deliver three value could not provide the foundation for everything we do.” led quality improvements each quarter excellent services that we do.” • Nominate a values champion for their ward/department.

12 we care,Together we respect, we deliver 13 Flu kills! Don’t delay have your flu vaccination today

Healthy people don’t get The flu vaccine isn’t Myth - Myth - seasonal flu. FALSE safe. FALSE • The risk of having a serious reaction • The reason that free flu vaccines are to the seasonal flu vaccine is less offered to all frontline staff is because than one in a million. It is much less anyone can pick up the virus than the risk of getting seriously • Generally, 15 to 20 per cent ill from having the flu itself. of the population gets flu - • However, you should not have the healthy people included vaccine if you have a severe allergic • If you can catch it, you can pass it on to reaction (anaphylaxis) to eggs. This those who are at more risk of serious is because hen’s eggs are used in illness. This could include your patients, the manufacture of the vaccine. friends, family, or work colleagues. Vulnerable patients with long-term medical The flu vaccine can conditions and elderly patients are not Myth - strong enough to fight off the infection. give you the flu.FALSE • It is impossible to get flu from Myth - The side effects are really having the flu vaccine. This is “The flu vaccination is a top line defence “It’s now easier and more convenient than ever “It is really important people have their flu because the vaccine does not against what is potentially a fatal infection. It before for our staff to have their vaccinations. By vaccination in terms of continuity of services. bad. FALSE having your jab you are helping to protect not only contain any live viruses. is essential that NHS staff are vaccinated.” We need people to be fit and well and not • Some people have said they are worried yourself, but your families, work colleagues and incapacitated by the flu this winter. It is also about having the flu vaccine this • The vaccine takes two to three weeks patients.” good for people’s health and wellbeing.” to provide protection against the flu year because of the side effects they virus therefore it is possible to catch experienced from the single swine flu Trust chairman Dr Jim Whittingham (pictured top right) said: “It flu before the vaccine starts to work. Flu fighter is back. A team of yellow clad Flu vaccine they were given in 2009/10. is really important people have their flu vaccination in terms of • The vaccine does not give Fighters are now out and about on wards and continuity of services. We need people to be fit and well and not • For the most part, seasonal flu vaccine protection against other flu-like departments taking flu jabs to staff. incapacitated by the flu this winter. It is also good for people’s side effects are really mild or often illnesses or the common cold. health and wellbeing.” non-existent and may include a slight They are visiting wards and patient areas at Scunthorpe and Grimsby soreness around the site of the injection Trust chief nurse Dr Karen Dunderdale (pictured top centre) hospitals from now until November 1. They will also be at Goole hospital and occasionally some aching of muscles I can’t have the flu said: “It’s now easier and more convenient than ever before Myth - every Wednesday during October. or a slightly raised temperature. vaccine because I’m for our staff to have their vaccinations. By having your jab you • These symptoms should go away after pregnant. FALSE The team will also be undertaking some weekend sessions between 1pm are helping to protect not only yourself, but your families, work a couple of days and are a lot less and 4pm when they be touring the wards and departments offering staff colleagues and patients.” • Pregnant women are actively serious than actually having flu. their jabs. They will be at: being offered the seasonal flu jab Trust acting medical director, professor Carrock Sewell (pictured as an “at risk” group this year. • Grimsby hospital on Sunday October 13 top left) said: “The flu vaccination is a top line defence against Myth - I have had the flu jab • This is because we know that • Scunthorpe hospital on Sunday October 20. what is potentially a fatal infection. It is essential that NHS staff are before so I don’t need it pregnant women who catch vaccinated.” If frontline staff miss the Flu Fighters then don’t worry as you can ring the again. FALSE swine flu have a much higher risk Consultant ophthalmologist Mr Sakkaf Afab said: “I have never occupational health and wellbeing service during November to ask for a • The flu is a living organism and the flu of serious illness or death from had my jab before as I thought it would hurt but it didn’t at all. I jab. strains mutate slightly every year so they the virus than other people. was also worried I would get the flu after the jab but apparently can survive. The only way to protect • When pregnant women are Non-clinical staff will be offered their flu vaccination from mid November. that is just a myth. I also got a pen, sticker and a sweet.” against these mutated strands is to update vaccinated, their unborn baby Members of the Trust Board recently had their flu jabs. Pictured are chief the seasonal flu vaccine every year. also gets some protection Dr Stephen Beer, consultant physician, said: “Working on the nurse Dr Karen Dunderdale, Trust chairman Dr Jim Whittingham and against the flu virus. frontline in the clinical decision unit, the most important thing to • You should still have the seasonal flu acting medical director Professor Carrock Sewell. me is that I don’t pass the flu virus on to our vulnerable patients.” vaccine even if you have previously been given the swine flu or seasonal flu vaccine, and it is strongly recommended Get Staff at SGH and Goole contact ext 2210 Members contact your GP for all pregnant women. Staff at Grimsby contact ext 7986 to see if you are eligible 14 we care,Together we respect, we deliver jabbed 15 Message from Have your Members’ corner lead governor contact Have you considered becoming a public Paul Grinnell, governor for the North details governor on the Council of Governors? Lincolnshire constituency, holds the position of lead governor on the Council changed? If you have an interest in, and commitment to your local hospital’s health provision, wish to of Governors at the Trust. Here he looks increase the public’s understanding and awareness of your Foundation Trust, want a challenging Don’t forget to let us role that can make a difference - then maybe being a public governor is for you. at the priorities for the Trust over the coming months. know if your contact There are challenging times ahead in the next few years both for our Trust and for the details change. The The Trust does not choose its governors - they are Public governors are both ambassadors for the Trust NHS in general, with a need to maintain and improve the quality of care delivered to membership office is elected by the membership, and you do not need to and guardians to ensure that the Trust is run in a patients while making efficiency savings to keep finances in order. moving to paperless be a health specialist. way that reflects its purposes and complies with its communications in Ideally, governors should be active, engaged and obligations placed on it is as a Foundation Trust. In the immediate future, the highest priority for our Trust will be to address the issues challenging members of the Council of Governors., They are required to sign up to the Code of Conduct, and highlighted in the report by the Keogh review team. The Trust Board has a detailed the future so will be action plan already in place to do so. emailing people with be prepared to truly engage with members and full training is given to make sure that they can carry out details of future events ensure their views are heard and considered in the this responsibility. The Council of Governors will be supporting the Board and participating fully in and of course the development and delivery of services. helping to meet both the immediate and longer term challenges. Indeed, this is now newsletter. You will represent the voice of the people in your one of the governors’ statutory roles, because in addition to their existing duty to constituencies, protect and promote their interests, represent the interests of members of the Trust and the public, the Health and Social We already have a and will make and scrutinise Trust decisions to ensure Care Act 2012 gives governors increased responsibilities and powers to: Give us your feedback large number of email they are in the best interests of patients. addresses but we’d like to Please help us to represent you better by • Hold the non-executive directors, individually and collectively, ensure these are accurate, The roles and responsibilities of a answering the following questions. to account for the performance of the board of directors so please send us a governor • Where would you like to meet with • Approve ‘significant transactions’ - these might include entering quick e-mail to nlg-tr. governors for informal discussion and foundationtrustoffice@ into a merger or acquisition, or other agreements which would Governors have certain statutory duties they are expected which venues would be best? have a major bearing on the operation of the Trust. nhs.net and we can keep your details up-to-date. to perform as part of the role as required by the National • Do you know how to contact governors As lead governor, I am confident that your Council of Governors is well placed to take Health Services Act 2006 and Health and Social Care Act with any issues you have and how on these increased responsibilities but to carry out our role effectively. We do need to We recognise that 2012. would be the best way for you? not everyone prefers hear our members’ views. I therefore urge you to attend the events which we arrange • Are there any special areas of interest that from time to time, and/or to contact one of the elected governors for your area if you electronic communications You would be expected to be committed to the goals, and we are happy to aspirations and philosophy of the Trust. In order to you have and would you like to come to have an issue or concern that you wish to discuss. see guest speakers talk on these topics? provide paper copies on carry out your role effectively you will be expected You can contact a governor via the membership office on 01724 387946. request. Alternatively, to make a time commitment to the Trust, which • Would you like governors to come to speak for those of you who could possibly be two to three sessions per a month. to you as to what their role is, perhaps do not have access to a This includes attending four Council of Governors at a social club, group meeting, patients computer, did you know participation group, shopping centres etc? that you can use one at meetings annually as well as working groups, training Welcome John Frost, new public governor your local library and the events, ward reviews and members’ and community Please send any comments to the membership office at [email protected] or call on New public governor John Frost has been elected to the Council of Governors at staff will also help you to events. (01724) 387946. the Trust for the Goole and Howdenshire constituency. set up an email account? Or, you may also be able He is a lifelong Goole resident and has worked in local government finance and to use a friend or relatives for community voluntary groups for more than 45 years. computer. Mr Frost said he had taken great interest in the NHS and its provision locally It is only by listening to and had attended various health forums, including the Trust’s governor member All you need to do is register for free at www. you that we can ensure Great discounts meetings. healthservicediscounts.com and then sit back and enjoy that we meet the needs Did you know that as a member of the Trust accessing a comprehensive range of discounts, benefits The Council of Governors is responsible for holding the Trust Board to account of our members, so please you could save money thanks to massive great and for representing the views of members. It is chaired by Trust chairman, Dr Jim make sure we have your and money off vouchers. Whittingham, and meets four times a year with the meetings open to the public. email address and thank deals on the Health Service Discounts website? You can make great savings on weekly shopping, major Visit the Trust website www.nlg.nhs.uk for dates and agendas of meetings. you for your continued support as a member of It is a great place to browse to find exclusive discounts, purchases and holidays. You can also compare deals on the Trust. brilliant deals and money-saving offers. It is totally free such things as gas, electricity, broadband, bank accounts and simple to join. and much more.

16 we care,Together we respect, we deliver 17 New non-executive director joins the Trust Members’ corner Anne Shaw, a married mum-of-three, Riding, Hull, North and North East Lincolnshire, Your letters: has joined the Trust as a non-executive supporting and I attended Scunthorpe hospital on level D on ward encouraging young 27 with my senior from the Manor House with a director. I would just like to take the time to say thank you for people into higher resident. Anne is from the East Riding of Yorkshire but began her education. the great support and medical help you gave to my professional career as a staff nurse working in the accident But her experience as a wife in your A&E and other departments over the last I would personally like to say a massive thank you to and emergency department at Oxford’s John Radcliffe non-executive director couple of weeks. all the staff that took excellent care of our resident Hospital. came from working as I brought my wife in to A&E due to stomach issues and ourselves while we were there. Such lovely However it was not long before she decided to move part of Hull and East and not eating. She was seen in about 30 minutes helpful staff they were all fantastic and made our visit closer to home and secured a job as a staff nurse at Hull’s Yorkshire community and all the staff from the triage nurse to the X-ray and feel very safe and welcome. We really appreciated Castle Hill Hospital. Later on her career took a different mental health and nurses on the A&E ward were very nice and did their everything that was done for us as our resident can route and she moved to teaching nurses across Hull and learning disability trust job while keeping my wife in mind and not adding do be extremely challenging. Really a huge thank you the East Riding. This soon opened doors for her to work for seven years. an already stressful situation. and I hope the staff/nurses receive this email. as part of Open University, teaching within the health and Anne said: “I have a lot The doctors were great and did all they could to offer Thank you once again. social care department for about a decade. of experience behind help and advice and due to their help we feel we Over the years she has been involved with various boards me and a broad range are now on the right road to recovery and feel your Name and address supplied. in several organisations, including a spell as a secondary of high level skills that I hope to be able to use as part of hospital has helped in this. school governor. For six years she was a public sector my new role. I have joined the organisation with an open We have seen people in the X-ray and also at the ultra director for the Doncaster learning and skills partnership. mind and no preconceptions, my family have been treated sound department and have so far found all your staff Afterwards she became a director of Aim Higher Humber, and in receipt of services at this Trust.” to be a credit to your hospital and the NHS. I just wanted to thank you for helping with my working across all four local authorities including East Please pass on our regards to all your staff and thank mother’s surgery at Scunthorpe hospital. I have just you once again. spoken with her and she is so happy that now her Name and address supplied. right eye can have a cataract removed soon. She is on the waiting list. What’s on Once that is done she can have the membrane Members and non-members are welcome to attend as many of the following behind her left eye sorted, she has already had the I went to accident and emergency at Scunthorpe cataract done. hospital with a fairly minor complaint which was public meetings as they would like. Admission is free. I just want to thank the surgery and critical care staff starting to give concern and was as astonished as I for all of their help. Thank you so much. We have listened to your feedback when planning the events and hope you will find them of great interest. If was delighted at the speed and efficiency with which you have any suggestions about future events, please do not hesitate to contact: the problem was handled. Name and address supplied. Trust membership manager Alison Hurley on (01724) 387946 or email [email protected] From reception through triage and into the system, everyone seemed to go out of their way to be pleasant and professional and I was in, tested, treated, Date of Meeting Type of Meeting/Event Venue Presentation dispensed and back on the street in no time. I attended for an ultrasound scan at Scunthorpe hospital. The waiting room facilities in the Blue I would like to make particular mention of the A&E Sky Imaging Suite were of excellent standard. The charge nurse who was the model of calm efficiency procedure was carried out exactly on time with Wednesday October 23, Governor and Members’ Conference Room, taking me through the processes, discussing the case everything being explained in a non-patronising way. 3pm to 6pm Meeting - Goole Goole Hospital clearly and simply and - a perhaps minor, but to me The two radiologists acted in a very professional but important, point - taking the trouble to keep me friendly manner. posted with progress and finally delivering me from Wednesday November 27, Governor and Members’ Lecture Theatre, A&E into the next stage at ward 2. I should add that I have had a few hospital 3pm to 5pm Meeting - Grimsby Grimsby Hospital appointments recently and have been impressed You doubtless have battalions of people with by the efficient way that bookings are made, with Dining Room, clipboards shuffling round the place measuring Wednesday December 11, Governor and Members’ helpful information provided each time. When I Butterwick House, everyone’s performance bar their own, so perhaps you 3pm to 5pm Meeting - Scunthorpe asked to change one appointment, this was done Scunthorpe Hospital could grab one of these by the collar and ask them to quickly, without any fuss. put a large gold tick down for me experience today, Many thanks to clinical and clerical staff. with particular thanks to the charge nurse. Comments posted on NHS Choices. Comment posted on NHS Choice.

18 we care,Together we respect, we deliver 19 Focus on annual appraisals Your health Increase your walking at work and weaknesses of the ward and of my own skills and Did you know? Everyone deserves some ‘me time’. This How often do you move around at work? Do you competencies. At Grimsby hospital it takes around three minutes to is dedicated, one-to-one time with your find you get stuck behind your desk, work station or walk a loop up the two flights of stairs along the C floor “It allows you the time to try and formulate strategies to microscope for the majority of the day? line manager to discuss your performance, corridor, down the stairs and back to your starting point. make it better not only for the staff member, but for the Evidence shows regular short bursts of activity are better objectives and pay progression. ward and ultimately the patients.” At Scunthorpe it’s again around three minutes to walk for our health than irregular bursts of intense activity. either in a square around the main hospital using the Personal appraisal development reviews are essential Hayley Smith, team leader for medicine at Scunthorpe, two ramps and no stairs or doing a ‘vertical loop’ up in providing people with an annual update on their has about 40 staff to appraise and she is also appraised Following the Global Corporate Challenge, where 84 the two flights of stairs and then down and the ramp performance, identifying training needs and opportunities annually. She said: “I think it’s very important people members of staff in 12 teams clocked up 118,094,815 between the main buildings. and providing formal feedback. have appraisals as it makes staff feel valued. Staff get the steps, you will have hopefully recognised the importance of getting up regularly at work and moving around to chance to speak to their line manager about any problems At Goole you can clock up a similar distance walking Changes to pay progression means that all staff must ensure you take the recommended 10,000 steps a day. or issues they have got during dedicated time with you. around the car park. complete an annual PADR, if not then they might not get their annual increment. “It gives you a better rapport with your staff and helps to promote a better relationship as you are showing The eatwell plate The NHS Staff Council agreed the changes to the NHS your staff that you care and are interested in their Are you eating well? Use the eatwell plate to help you get the balance right. It shows how terms and conditions of service handbook, which covers development and progression. It makes people feel much of what you eat should come from each food group. all staff on agenda for change contracts. This change, Bread, rice, valued if you give them feedback on their perfor- Fruit and potatoes, pasta What is healthy eating? vegetables which actually came into effect from April 1 2013, was mance and it also provides an opportunity to look at and other starchy foods implemented by NLaG on September 1 2013. training needs.” A good diet is important for good health. Eating a variety of foods can help you manage your weight, improve general wellbeing and Essentially what it means for staff on agenda for change Caroline Johnson, deputy manager of Scunthorpe reduce the risk of conditions including heart disease, stroke, some contracts is that: hospital’s outpatient department, said: “It’s an opportunity cancers, diabetes and osteoporosis (thin bones). All you need to do • With effect from April 1 2014 all to hear from the staff how they feel their job has gone is eat sensibly, choosing a range of foods in the correct proportions. automatic increments will stop over the past year and for me Food groups vegetables. This is Meat, fish, Milk and eggs, beans dairy foods to give them feedback on and other non-dairy • All staff will need to have had a sources of protein Foods and drinks because different high in fat and/or sugar Crown copyrightCrown2011

their performance. However, © PADR by March 31 2014 The Food Standards Agency (FSA) Department of Health in association with the Welsh Government, the Scottish Government and the Food Standards Agency in Northern Ireland it is not an opportunity for coloured fruit and Eatwell Plate is made up of five food • six and eight cups of tea or • Any PADR completed after March 31 2014 them to have a moan. It is veg contain their groups – simply choose a variety of coffee, with milk a day will not be subject to backdating, and the the employee’s opportunity to own combination of vitamins foods from each group. and minerals, so try to include a incremental progression will be the next talk to their manager about Try to choose reduced fat versions variety of colours in your diet. scheduled date an increment was due their development needs to In practical terms this means: where you can – for example semi- ensure they are providing the • Meat, fish, eggs and pulses (beans • Any staff member subject to a formal • Plan your meals/snacks around skimmed milk, low fat yoghurt, best care they can for their and lentils) should be eaten in disciplinary sanction or is in formal performance starchy foods such as bread, cottage cheese and half fat Cheddar patients. moderate amounts. Choose lean monitoring will have their increments chapattis, breakfast cereals, cheese or Edam. stopped with effect from April 1 2014. cuts of meat or remove excess “For me personally, having my potatoes, rice, noodles, oats and • Sugar and fat should be limited fat and remove the skin from appraisal gives me dedicated pasta. Aim to include one food so watch your intake of foods These will not restart until: the disciplinary sanction has chicken. Avoid frying where time with my manager to talk from this group at each meal time. high in fat and sugar, choosing expired and a successful PADR has been completed; form possible. Try to include two about my skills, competencies low fat or reduced sugar foods performance management has been completed and a • Five portions - have at least portions of fish each week, one and areas where I might need where possible. When using successful PADR completed. The incremental uplift will five portions of fruit and of which should be an oily fish, to develop further.” a spreading fat choose one then be enacted from the next scheduled date for the vegetables each day. for example: mackerel, trout, uplift. that is low in saturated fat. So, don’t delay make a date • Remember: fresh, frozen, dried, sardines, kippers or fresh tuna. The communications and marketing team went out onto with your manager today. canned, juices all count towards • Dairy - aim for a pint of milk Summary the corridors of Scunthorpe hospital to speak to members your total. Also remember to a day, or the equivalent. of staff about appraisals and what they think to them. include the vegetables you For example the following Eat a range of foods from the five add to cooked dishes, for contain the same amount of food groups to make sure you have Christine Hall, staff nurse at Scunthorpe hospital’s example as onions in a stew calcium as 1/3 pint of milk: a balanced diet. Eat the right amount Top to bottom: medical assessment unit, said: “Appraisals give you that or casserole and tomatoes in a of food for how active you are. Most Christine Hall, • a small pot of yoghurt one-to-one time with your ward manager where you’re pasta sauce or tomato soup. of all – enjoy your food! Hayley Smith and able to bring up good and bad points, the strengths • a small matchbox size Caroline Johnson. • Variety – eat a variety of different piece of cheese Information from - www.bda. types and colours of fruit and uk.com/foodfacts 20 we care,Together we respect, we deliver 21 Meet the executive team This month our meet the team feature focuses on our executive team. These are the people responsible for the day-to-day management of the Trust.

That’s everything from making The team try to get out-and-about They want all staff to feel they can high level operational decisions and within the Trust when they can approach them with any suggestions, agreeing budgets to approving Trust through departmental visits, compliments or concerns. policies and plans, setting the overall attending team meetings and even Dr Neil Pease Karen Jackson, chief executive, said: Angie Smithson Mike Rocke direction of the Trust and liaising with rolling up their sleeves to have a go at “We’re a friendly bunch and quite Director of organisational our commissioners; these are the other people’s jobs to get an idea of Director of finance, planning and normal, we don’t bite and our doors Deputy chief executive and chief development and workforce leaders of our organisation. what it’s like to work for the Trust at performance are always open if staff want to come operating officer all levels. Neil heads up our recruitment, HR, and discuss something with us.” Mike heads up our IT, planning Angie is the overall manager for all organisational development and and financial teams including our clinical services. She’s been with communications and marketing procurement and payroll. He was the Trust since 2004 and has worked teams. He has worked in the NHS appointed in November 2010 having in a variety of management roles for nearly 20 years including as a previously held the post of deputy roles. She’s a nurse by background porter and healthcare assistant. After director of finance. He qualified having graduated from the obtaining a degree in sports medicine as a management accountant at Cambridge and Huntingdon School he moved into medical education, Harrogate Healthcare Trust and joined of Nursing in 1989. She worked in where he pioneered the use of clinical North East Lincs NHS in 1992, having London hospitals before moving into simulation in palliative care education. previously held posts in the NHS in general management and has an Neil holds a Professional Doctorate Preston and Hull. MBA. from Sheffield Hallam University.

Dr Jim Whittingham Karen Jackson Professor Carrock Sewell Chairman Chief executive Acting medical director Jim heads up both our Board of As chief executive Karen is Carrock is a consultant immunologist Dr. Karen Dunderdale Wendy Booth Directors and Council of Governors. Nigel Myhill responsible for providing strategic and our clinical director for medical He was born and brought up in Director of clinical and quality direction and leadership. She took specialities. He is also a visiting Chief nurse Scunthorpe and studied at the Director of facilities assurance and Trust secretary up the post in September 2010 after professor at the University of Lincoln University of Sheffield where he was Karen is our lead nurse and was working as our director of finance, and the University of Cranfield, as Nigel oversees our transport, security, awarded a PhD in soil microbiology. born and brought up in Scunthorpe. Wendy specialises in governance information and performance for well as Honorary Reader at the Hull estates, catering and domestic He has an Honorary Doctorate from She qualified as a nurse in 1991 and and risk management and is the two years. She has a degree in York Medical School. services to name a few. He’s a the University of Lincoln. worked on a general medical ward lead for our complaints, legal, risk Genetics and is a qualified chartered chartered engineer and has worked before moving to coronary care. She and quality assurance teams as well accountant. In her spare time she for a number of NHS organisations became a cardiac nurse specialist as our Foundation Trust office. She is involved with a number of NHS including the National Blood developing cardiac rehabilitation and was appointed to her role in August charities. Service. He has also spent time in heart failure services and became 2012, having previously held the the private sector with Center Parcs chief nurse in 2011. She has a PhD posts of head of governance and and Anglian Water PLC. Nigel is in Quality of Life in Chronic Heart Trust secretary, assistant director You can read the team’s full profiles on the Trust website at vice chair of the Health Estates and Failure from York University and of risk management and Trust risk Facilities Management Association, has contributed substantially to the manager. www.nlg.nhs.uk which is a national organisation development of cardiac nursing representing NHS estates and facilities within the region. 22 we care,Together we respect, we deliver professionals. 23 Melanie ‘falls’ into the spotlight Sue Astle Skills boost for Red book One of our quality matrons, Melanie Sharp, has been shortlisted in the regional NHS leadership recognition awards. retires Macmillan nurses gets a Melanie is a finalist in the NHS quality champion/innovator of the year category. Advanced oncology nurse practitioner Graham Briggs She was nominated for her work to reduce falls at the Trust over the last two After nearly 40 years refresh years which has resulted in a 16 per cent reduction. working for the NHS and lung cancer specialist nurse Tina Jackson, who work at Grimsby hospital, have successfully completed their PG The red book, which is given to every The awards celebrate leaders at all levels and across all professions who have in the Yorkshire and newborn baby, has been localised for improved people’s health and the public’s experience of the NHS. Cert in clinical assessment. the North Lincolnshire area by staff in Humber region Sue Astle want to thank the DPOW medicine our community and therapy services. She’ll find out if she’s won at a special ceremony at the Royal Armouries has retired. Graham said: “I obtained my final divisional management team as Museum in Leeds on November 13 2013. Good luck Melanie!! exam results achieving a solid pass. they always show such an interest The red book is not only the main Sue wanted to be a nurse from a very I use my new physical examination in developing our skills to provide an record of a child’s health and young age and achieved that dream skills every day and continue to even better oncology service, and I development, kept by their parent or in 1975 when she started her nurse develop them further in clinical am so grateful you enabled me to do carer, but is also a fantastic resource. training at Doncaster Royal Infirmary Fond farewell to Carol practice.” the course.” The infection control team after working as a nurse cadet for 18 A working party and consultation led months. The course, which was provided at Collette Cunningham, general by Claire Clarke, clinical development manager for medicine, said: “We’re and the invasive device nurses She’s worked across a variety of Leeds University, covered three key and assessment coordinator for very proud of Graham and Tina and are pictured saying goodbye specialties, from her first placement areas: physical examination skills, children’s community services, was set know they’ll put this training to good on a paediatric ward to orthopaedics, managing clinical conditions and up to take on the task and included to Carol Brocklebank as she use in their everyday interactions with surgery, special care baby unit and the interpretation of haematology input from a range of professions patients.” retires for a second time. finally community nursing. and biochemistry Graham added: “I including health visitors, midwives, public health, child health, children’s After retiring from Grimsby hospital’s A1 Her career took a change in direction centre and safeguarding staff. ward two years ago, Carol came back in 1986 when she was successful in Coaches qualified and ready to go to work part time with Viv Duncanson, securing a post as a district nurse. The outcome is a more senior nurse infection prevention and Later she went on to be a team comprehensive, parent friendly, control, on a shared vision to introduce a leader, cluster co-ordinator and head localised and informative book. team that would facilitate best and safe of nursing services. The new information is aimed at practice with regards to invasive devices. Throughout her career Sue has parents and includes domestic Carol (centre) with her collegues. identified areas for improvement violence support (national and local), In April this year the vision came to stop smoking support (local), safe leaves a legacy as an exemplary and among the many changes she fruition. Following a successful business sleeping advice, 111 information, practitioner that sets the standard brought about were diary sized case Steve Heath and Louise Gore were breast feeding policy and BABES peer appointed as the Trust’s first invasive for future practice. safeguard information cards, the implementation of data ease, a support information (local). device clinical nurse specialists. You may see Carol occasionally in template for pressure ulcers and Claire said: “There’s also a whole host the future working on the wards Staff from a variety of areas across presented staff with their certificates. Carol has been mentoring both Steve the redesign of the community of assessment and liaison paperwork as she has signed up for the nurse the Trust including ophthalmology, She said: “Given the difficulties and Louise to enable them to become nursing service. She cites one of her included to make communication bank. health records, physiotherapy and a we are facing as a Trust it is competent practitioners, particularly proudest achievements as helping non-executive director were amongst overwhelming to think you have between professionals and between with the placing of PIC catheters. Carol secure funding for the new role of those celebrating after gaining a gone out of your way to do this for parents and professionals much more phlebotomists within community qualification the equivalent of a the benefit of your colleagues. I’m efficient and comprehensive. services. Masters degree. really proud of you and what you’re “I’d like to thank everyone involved Sue says she has no regrets about going to be giving back to the Trust.” Eleven staff from the first group of in this project, which is just one Running to raise money her career, other than it is finishing coahes have now passed the level The coaching network was set up to of a number of initiatives we are Jackie Smith, Scunthorpe hospital Macmillan palliative care nurse, is pictured earlier than planned. But she’s seven in executive coaching and provide support and development working on to improve the quality of centre receiving £164.50 from Scunthorpe and District Club. looking forward to having more time mentoring through the Institute for to all staff, in all levels and positions. information we give to parents.” at home, she said: “I am very family The club raised the money through race Leadership Management, which Coaches are here to help you unlock oriented and will now have a more If you have any suggestions for other entry fees from more than 80 competitors means they can now officially start your potential and maximise your wonderful settled family life that local information you think would who took part in a five-mile time trial from accepting people for coaching. performance. If you would like includes two fantastic grandchildren be useful for inclusion in the red Burringham to East Butterwick and back. Group two have just completed the to access coaching you can view who keep me active. I am very lucky book please contact Claire on 01724 course and group three are working the profiles of our coaches on the and looking forward to whatever the 203721 or by email Claire.clarke1@ towards levels three and five. intranet. For further information future holds.” nhs.net. contact Lindsay Crowther on DPoW Karen Jackson, chief executive, x7136. 24 we care,Together we respect, we deliver 25 staffing officer Deb Lazenby and I was given some doctors applications Online clinical support to check and log on the system. I was also given some scanning to do so the documents would be saved on to resource now available the computer instead of having paper copies. General surgery consists of: Did you know clinical decision support system Day 4 - I was in the HR offices all day UpToDate is now available to all staff in the Trust? • Abdominal surgery on Thursday and I was working with The system is an evidence-based, physician authored, • Bariatric surgery Catherine, Angela and Patrick. Patrick • Biliary surgery explained a few of the different clinical decision support resource to help you to make policies and what the procedure • Brest surgery point-of-care decisions. was if people had been off sick a • Colon and rectal surgery certain number of times. I was then shown by Catherine how to calculate More than 5,000 physician authors, American product and that drug • Endocrine surgery sickness percentages for the whole editors and peer reviewers use information in UpToDate contains • Gastrointestinal surgery Trust and for individual areas in the a rigorous editorial process to dosing advice according to US • General surgery Trust. In the afternoon I was given a synthesise the most recent medical product licenses and may differ from staff members employment file to information. And with its Google-like that in the UK. Prescribers should • Gynaecologic oncology surgery organise, putting documents into interface, searching UpToDate could consult the BNF for current UK • Gynaecological and A day in the life of... ascending date order so it would not be simpler to use. licensed indications and doses. Please obstetrics surgery be made easier to look for a certain also check with your usual contact in • Laparoscopic surgery Holly Jarman is a student at Scunthorpe’s Frederick document when needed. Later Staff can access it via the Learning Pharmacy or Medicines Information. Zone link on the intranet homepage. • Minimally invasive surgery Gough Specialist Language School. She spent a week on I was need in medical staffing Its target audience ranges from UpToDate covers the following to update spread sheets of when • Surgical oncology in the human resources department at Scunthorpe consultants, all grades of doctors, specialities: documents audits need to be done. I nurses, midwives, therapists and • Trauma surgery hospital for her work experience. This is her story. liked this as I found it easy and it kept • Allergy and immunology HCAs, and may be of personal • Vascular surgery. I thought working at the Trust would For the rest of the day I was with me busy until I finished for the day at • Cardiology 4pm. interest to all staff about their own It is free to use as the libraries have be a good chance for me to learn HR apprentice Catherine Larder. health. • Care of the elderly paid for a licence. Trust library services something new and to gain some She showed me what work she Day 5 - This was my final day of my It can also be used for revalidation • Dermatology manager Jo Thomas said: “The ideas in what I would like to do did within HR and took me around work experience. I was working in with people able to build up CME • Emergency medicine licence has not cost anything ‘new’ to once I have left school. Throughout the hospital to show me where communications and marketing with points that may count towards their the Trust. the week I worked for various everything was. I was also told that Lisa Webster and Rebecca Ferguson. • Endocrinology and diabetes departments that are involved with most things I hear or am told are CPD supporting information for “Users of the libraries probably do I wrote two news releases about • Gastroenterology human resources functions, so I could confidential so I wasn’t allowed to revalidation. not realise this but every year we two meetings that were being held get a full idea of what it is the HR repeat names or tell anyone what • General medicine assess and analyse the levels of use and I also had to write an article on The system is also easy to access department does. files and documents I had been that our resources have had against breast cancer for the staff newsletter. and can be used from work and • General surgery* looking at. how much it cost to pay for that I found this interesting as I was from home. From work, click on • Hepatology Day 1 - I was greeted by human resource. learning about something I had no the UpToDate icon that is sited on resources manager Julie Rimington. Day 2 - I was working for training • Haematology She introduced me to the people and development and I was greeted experience in, so I had to do a good the intranet Learning Zone link . If “This year, we decided that we job. At 12.30pm I went up to the • Infectious diseases she worked with in her department by department coordinator Jane you don’t have access to computers would scrap paying for resources that canteen with Rebecca so I could where you work pop along to the • Nephrology show limited levels of use in order to including HR advisor Patrick Cawthorne. My first job was sending Lonergan. He told me about the out envelopes with certificates in for take pictures of the Staff SuperDraw Trust libraries in Grimsby (education • Neurology reinvest that money in a resource that Lottery so they could be used for centre) and Scunthorpe (Butterwick we think will be used more heavily. health and safety policies and where members of staff, my second job was • Obstetrics and gynaecology to go if there was a fire. photocopying 50 copies of a student internal communications. Soon after I House). At home, log onto: www. “We think that UpToDate may be took notes for an article I had to write uptodate.com and log in with • Oncology handbook that included all sorts of such a resource, but we will be I was then introduced to HR manager information for new students who for the next issue of NLaG News, your NHS Athens username and • Paediatrics monitoring levels of use very closely Claire Smaller and all the people this was about recording calls and its password. wanted a job within the hospital. This • Psychiatry over the coming year.” I would be working with. I was took me all afternoon so I was kept purposes. excited to find out what I would CAUTION! Our subscription to Anyone wanting advice should busy all day. • Respiratory medicine: be doing. She showed me around I enjoyed my week in the HR and OD UpToDate is such that it can be contact: Jo Thomas at Grimsby ITU and critical care all the departments I would work Day 3 - I was working in the bank department for my work experience. used in the Trust as an educational on extension 7298 or email her • Rheumatology for, training and development, the office with Becky and Hermione. I feel that I have gained confidence resource. Please note that this is an at [email protected] or for bank office, medical staffing and They showed me what they do and and learned new skills that I will be Scunthorpe and Goole enquiries Tim communications and marketing. how their job is important within HR. able to take back to school use later Staniland on SGH 5165 or email him In the afternoon I was with medical on when I am at college and further at [email protected] staffing. I was working with medical on in my career. 26 we care,Together we respect, we deliver 27 Infection control corner Infection control round-up Gold standard for 100 days C.diff free infection prevention Forty three wards across the Trust are minimising cases of C.diff in the Trust. celebrating after being recognised for These certificates are our way of and control (IPC) achieving 100 days free of hospital recognising this.” acquired C.diff. Meanwhile staff at Scunthorpe have been working hard to ensure their Representatives from each of the IPC practices are up to standard. The wards were invited to a special gold, silver and bronze awards are ceremony where they were presented given for achievement of a set of six with their certificates by chief standards which include aspects of executive Karen Jackson. hand hygiene, prevention and control of MRSA and C.diff, mandatory She urged staff to display their training, cleanliness and saving lives certificates with pride. She said: high impact intervention audits. “This is a real achievement which our staff should be very proud of. It Blue Sky Imaging Suite, ICU, CCU shows we are making good progress and ward’s 11, 24, 26 and 27 are the in reducing the number of hospital latest to be presented with awards. acquired infections. This is something we should shout about and I hope staff display these certificates so our patients and visitors can see them.” Viv Duncanson, senior nurse for infection prevention and control, said: “We wanted to acknowledge the dedication the ward teams Representatives of the staff groups pictured abaove. From the top down: Scunthorpe, Staff in the Blue Sky Imaging Suite with have shown in their efforts towards Goole, and Grimsby their Gold award. Staff competition Thank you to everyone who entered the picture caption competition launched last edition which featured David Cameron shaking hands with Andy Murray. Two winners were selected from the entries: Deborah Fletcher, ward support worker on MAU at SGH, with her caption: “Using proper infection control means its game, set and match against these nasty bugs!” Mel Sharp, quality matron, with: (Cameron to Murray) “There I was thinking the racquet next door was the infection prevention team arriving with their new infection control boards!” Both have been awarded a £10 voucher. Here’s this month’s picture, send your IPC related captions to: [email protected] by Friday October 25. This month’s picture

28 we care,Together we respect, we deliver