Exploring the Internal Factors Affecting Job Satisfaction in the Fast Food Industry in Malaysia
International Journal of Advanced and Applied Sciences, 6(11) 2019, Pages: 11-20 Contents lists available at Science-Gate International Journal of Advanced and Applied Sciences Journal homepage: http://www.science-gate.com/IJAAS.html Exploring the internal factors affecting job satisfaction in the fast food industry in Malaysia Anantha Raj A. Arokiasamy * School of Economics and Management, Xiamen University Malaysia, Sepang Selangor, Malaysia ARTICLE INFO ABSTRACT Article history: The food industry in Malaysia is a fast growing industry. It keeps Received 7 April 2019 transforming due to the high demands of food and beverage products. In this Received in revised form industry, having talent, skillful and knowledgeable employees in a company 22 August 2019 is important. This means that the satisfaction of these talented employees is a Accepted 23 August 2019 priority in this industry. The purpose of this study was to investigate the internal factors affecting the job satisfaction of employees at fast food outlets Keywords: in Malaysia. Twelve fast food outlets were targeted at Klang Valley, Kuala Job satisfaction Lumpur, Malaysia. A quantitative study was conducted, and questionnaires Working conditions were collected from 440 fast food employees. Data was collected using a Pay structured questionnaire based on the Minnesota Job Satisfaction Promotion Questionnaire (MSQ). The collected data was analyzed by adopting mean Fairness scores, Pearson’s r correlation coefficient and multiple regression analysis. The study showed that internal factors like pay & benefits, fairness and promotion, working conditions, coworkers and communication significantly influenced employee job satisfaction in the fast food industry. The research provided a better understanding regarding the factors affecting job satisfaction in the fast food industry.
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