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Options Appraisal for the Future of the Library Service London Borough of Croydon

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Options Appraisal for the Future of the Library Service London Borough of Croydon Options appraisal for the future of the library service London Borough of Croydon Report from RedQuadrant September 2018 ©RedQuadrant 2018 Sue Mckenzie 1 Contents 1. Executive Summary .......................................................................................................... 6 2. Introduction .................................................................................................................... 20 3. Strategic context ............................................................................................................. 22 3.1 The Croydon context ...................................................................................................... 22 3.2 National and regional influences ................................................................................... 23 3.3 The legal context ............................................................................................................ 24 4. Current performance and assessment of needs ............................................................ 27 5. Outcomes of customer/stakeholder engagement ......................................................... 35 6. Governance options ....................................................................................................... 37 6.1 Outsourcing .................................................................................................................... 38 6.2 Mutuals .......................................................................................................................... 38 6.3 Joint management ......................................................................................................... 39 6.4 Commissioning of others ............................................................................................... 40 6.5 Divesting ......................................................................................................................... 41 6.6 Consortium working ....................................................................................................... 47 7. Review of existing assets ................................................................................................ 50 7.1 Relocation ...................................................................................................................... 54 7.2 Better use of space ........................................................................................................ 55 8. What works elsewhere ................................................................................................... 56 8.1 Libraries at the centre of culture ................................................................................... 56 8.2 Libraries as community/council hubs ............................................................................ 57 8.3 Libraries delivering on health ........................................................................................ 57 8.4 Libraries combatting social isolation ............................................................................. 57 8.5 Libraries and digital inclusion ........................................................................................ 58 8.6 Libraries as learning centres .......................................................................................... 58 2 9. Overall strategy: what to do and how to get there ........................................................ 59 9.1 Library services based on community need .................................................................. 60 9.2 Libraries at the heart of culture in Croydon .................................................................. 60 9.3 Sustainable and relevant through partnership working ................................................ 61 10. Options for library provision........................................................................................... 63 10.1 Serving the needs of the community ........................................................................... 63 10.2 The Localisation agenda ............................................................................................... 63 10.3 Future savings .............................................................................................................. 64 10.4 The hub and spoke model of delivery ......................................................................... 64 10.5 Methodology ................................................................................................................ 65 10.6 Options ......................................................................................................................... 69 10.7 Making decisions .......................................................................................................... 82 Appendix 1: Analysis of library usage and need .................................................................... 83 1. Introduction ....................................................................................................................... 87 2. Background ........................................................................................................................ 87 3. Croydon: library service strategic aims .............................................................................. 92 4. Croydon: needs assessment .............................................................................................. 93 5. Comparison of library branches within Croydon ............................................................. 105 6. Analysis of library membership by branch catchment area ............................................ 115 7. Analysis of library users by ward ..................................................................................... 128 8. Summary and conclusions ............................................................................................... 133 Appendix 2 ........................................................................................................................... 136 Introduction: how we engaged ............................................................................................ 136 The results: what people said .............................................................................................. 137 3.1 The survey .................................................................................................................... 137 3.2 Community groups ....................................................................................................... 145 3 3.3 Staff workshops ........................................................................................................... 148 3.4 Stakeholder conversations........................................................................................... 154 Conclusions .......................................................................................................................... 158 Appendix 3: Trends and developments in other library services ........................................ 160 Defining a modern library service ...................................................................................... 160 The library’s role ................................................................................................................ 162 The efficiency of libraries: trends from elsewhere ............................................................ 167 Appendix 4: Croydon libraries asset review ........................................................................ 176 Introduction and context ..................................................................................................... 176 1.1 The brief ....................................................................................................................... 176 1.2 Croydon’s libraries ....................................................................................................... 176 1.3 Strategic context .......................................................................................................... 178 1.4 Working with community partners .............................................................................. 179 1.5 Localisation .................................................................................................................. 179 1.6 Methodology ................................................................................................................ 180 The libraries ......................................................................................................................... 181 2.1 Ashburton library ......................................................................................................... 181 2.2 Bradmore Green library ............................................................................................... 183 2.3 Broad Green library ...................................................................................................... 185 2.4 Coulsdon library ........................................................................................................... 188 2.5 Croydon Central library ................................................................................................ 190 2.6 New Addington library ................................................................................................. 192 2.7 Norbury library ............................................................................................................
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