Helping you keep well

Doncaster Information Pack 2016

Easter Directory For professional and staff use only Contents

Click to the headings below to go to the relevant section Urgent care services Single Point of Access and RDaSH Director emergency Contact Useful contacts DBHFT useful contacts Social care services Other emergency service contacts Non-healthcare useful contacts GP surgery contacts Pharmacy opening times and contacts Care homes Domicilliary care providers Urgent Care Services

Emergency Care Practitioners (ECP)

Telephone number: 08448 706800

Open 24 hours a day 365 days a year for healthcare professionals to refer to providing care to patients who are registered with a GP. The criteria for referrals include:

• Minor injuries – Cuts, grazes, bruises, bites, bumps, lumps, swellings and sprains, strains to any part of the body • Minor illness – Headaches, ear/nose/throat problems, rashes, generally unwell, constipation, high tempera- ture, skin infections, nose bleeds • Moderate illness – Chest infections, mild difficulty breathing, abdominal pains, diarrhoea, vomiting, dizzi- ness, possible urine infections, reduced mobility, retention of urine, back pain, PEG problems, raised INR • Falls – All falls and any resulting injuries • Exacerbation of long term conditions – COPD, Asthma

Doncaster Same Day Health Centre

Telephone Number: 0300 123 3103 - Cavendish Court, South Parade, DN1 2DJ.

Available 8am to 8pm for appointments seven days a week all year round for urgent primary care needs. Patients can contact this service direct.

Doncaster Emergency GP Out of Hours Service (OOHs)

Telephone Number: 01302 647609. This number is under no circumstances to be given to the general public. For all general healthcare professional queries

Telephone Number: 0845 122 2120. This service covers all periods where GP Practices are closed. Patients can contact this service direct.

Please Note: When signposting patients please explain that the first contact is their own GP surgery and they will be transferred to GP OOHs automatically or will be told which number to call

NHS 111

Open 24 hours a day 365 days a year for immediate reassurance and advice. Patients can contact this service direct.

The NHS 111 service at YAS will be re-introducing Palliative Care Nurses to the call centres with effect from Saturday 14th November and they will be in place at key times through to the end of the 2015-16, primarily on Saturdays, Sundays and Bank Holidays between the hours of 8am and 8pm.

They will take cases from the clinical queues which have been identified by a call handler as requiring Palliative Care Services, (usually by means of a special patient note) and will be available to give specialist palliative care clinical advice to callers. Single Point of Access & RDaSH Community Matrons

Patients can contact this service direct, via Single Point of Access – available 24 hours per day: Tel: 01302 566999 Fax: 01302 566789 District Nurses Patients can contact this service direct, via Single Point of Access – available 24 hours per day: Tel: 01302 566999 Fax: 01302 566789 Community Intermediate Care Team (CICT)

Patients can contact this service direct, via Single Point of Access – available 24 hours per day: Tel: 01302 566999 Fax: 01302 566789

CICT aims to reduce hospital admissions and facilitate early hospital discharges through the provision of short term, time limited interventions for patients who have a health and/or social care need. Mental Health Services

Mental Health has a stepped care approach. If an individual needs to talk to someone RETHINK run a 24 hour helpline: Telephone: 0800 519 3013

GP surgeries in Doncaster each have a Personal Wellbeing Practitioners who support in the management of mood related disorders. The PWP can be accessed by contacting the surgery directly. For Counselling, clients can be signposted to RELATE, Cruise, Doncaster Rape and Sexual Abuse, Platform 51 and Mind. For individuals with greater needs Doncaster Improving Access to Psychological Therapies offer a range of therapeutic interventions. Improving Access to Psychological Therapies referrals can be accessed through the G.P or by the individual self-referring; The Talking Shop, 63 Hallgate, Doncaster, DN1 3PB Telephone: 01302 565650

For individuals who are believed to have a serious mental health problem and for whom the PWP and IAPT have not worked for a referral can be made to the Access Team on Telephone: 01302 798400, fax number 01302 798106

For individuals who are determined to have a mental health problem and are in Crisis, the Access team has a 24 hour crisis function and can be contacted on: Telephone: 01302 798400.

The Referrer should access the service they believe would meet the individuals need. All teams are availa- ble to discuss an individual’s mental health needs. Children’s Mental Health Services Telephone: 01302 304070 Health Care professionals only Hawthorn Ward & Hazel Ward

Both wards will be open 24/7 throughout the bank holiday to receive step up patients. Contact Senior Professional on 07917031917 Director Emergency Contact

NHS and Humber on Call Directors On-call duty periods commence at 09.00 on Monday morning and end the following Monday at 09.00. The 24 hour on call team for NHS England Yorkshire and Humber is contactable on 033 012 4267 DBHFT on Call Directors Executive Director On-call Contact: To avoid confusion due to the use of different phone numbers for on-call purposes, all call to the Executive Director on call are to be directed through Switchboard Telephone Number: 01302 366666 (via switchboard) RDaSH on Call Directors Telephone Number: 01302 796000 (via switchboard)

Both the Out of Hours Director and the Chief Executive’s office are contactable via the switchboard on 01302 796000. The trust’s switchboard staff are aware of the detailed arrangements for the period and are well versed in contacting Out of Hours where necessary. Yorkshire Ambulance Service on Call Directors

Telephone Number: 01924 584 265 General Calls: 0845 1219992 Duty Communications Manager: 01924 584977 Regional Ops Centre (ROC): 0300 330 0299 Emergency Ops Centre (EOC): 01924 872027 Monday to Friday – Out of Hours A&E and YAS PTS If there is a problem when local PTS liaison is closed please contact YAS via the Regional Operations Centre (ROC)

The caller must request ROC to contact on call PTS Manager for assistance and provide name and con- tact number for the PTS Manager to call back on DMBC on Call Directors Telephone Number: 01302 341628

The Alarm Receiving Centre will transfer calls out of hours to the appropriate department or Director. CCG on Call Directors NHS Doncaster CCG has shared with its main providers a Director-to-Director contact route outside of normal business hours for contact with the commissioner in exceptional circumstances. Useful Contacts Dental Access Centre The Dental Access Centre is available to patients by dialling 111. Healthcare Professionals can con- tact the service on 01302 565351. This number is under no circumstances to be given to the general public. Dental Emergency Out of Hours Service The Dental Access Centre is available to patients by dialling 111Healthcare Professionals can contact the service on 01302 565351. This number is under no circumstances to be given to the general pub- lic. Doncaster Community Equipment Services Telephone Number: 0300 1000 243 Open 7 days (excluding bank holidays) 8:00am till 6pm Ian Ashton – Doncaster Depot Manager NRS Healthcare Patients can contact this service direct. Out of Hours Community Equipment Services Telephone Number: 0300 1000 243

After 6pm this number is redirected to the out of hours service engineer. Please note there are no out of hours delivery, only out of hours repairs. Patients can contact this service direct. Doncaster Drug & Alcohol Services (DDAS) Telephone Number: 01302 730956 or 303900. Patients can contact this service direct. Open Monday and Thursday 9am – 7pm. Tuesday, Wednesday and Fridays 9am till 5pm. Saturday and Sundays Closed. Easter Holiday opening times: Thursday 24th March 9.00am to 5.00pm Friday 25th to Monday 28th March (Inclusive) closed Tuesday 29th March 9.00am to 5.00pm

Services provide drug and alcohol specialist care planning and co-ordination, mutual aid support, hep- atitis B vaccinations, specialist midwifery and Shared Care GP service. Doncaster integrated Services – Children & Young People Family Services

Family Nurse Partnership

Sprotbrough Clinic, Melton Road, Sprotbrough, Doncaster, DN5 7SB (01302) 782539 Health Visiting Service

Mary Woollet Centre, Danum Road, Doncaster, DN4 5HF (01302) 566776 School Nursing Service

Sandringham Road Health Centre, Sandringham Road, Intake, Doncaster, DN2 5JH, 0800 0199 951 Long Term Conditions & Specialist Nursing Team

Cantley Health Centre, Goodison Boulevard, Cantley, Doncaster, DN4 6ED (01302) 379528, (01302) 379566 Useful Contacts Tri-Health GU Medicine site: Doncaster Royal Infirmary, Armthorpe Road, Doncaster, DN2 5LT. Drop In • Monday 9am to 5:50pm • Tuesday 9am to 12:10pm • Wednesday 1pm to 5:20pm • Thursday 9am to 3:20pm • Friday 9am to 3:20pm Appointments • 9am to 6:20pm • 4:30pm to 6:20pm • 9am to 4:20pm • 9am to 4:20pm Sexual and Reproductive Health (Contraception) site: East Laith Gate House, Doncaster, DN1 1JE • Monday 9am to 6:30pm • Tuesday, Thursday and Friday 9am to 5pm • Wednesday 1pm to 6pm • Saturday 9am to 12:45pm Both sites will be closed Friday 25th and Monday 28th March (Bank Holidays). Project 3 Young People’s Health and Wellbeing Service Project 3 Young Peoples Health and Wellbeing Service offer a range of information, advice and sup- port for young people aged 18 years focusing on the following areas: • Contraception and sexual health • Drugs, alcohol and legal highs • Stop Smoking • Support for young people affected by somebody elses use of drugs or alcohol We have a drop in at East Laith Gate House, East Laith, Doncaster , DN1 1JE or can be contacted direct on 01302 640032 or via email [email protected] This service will be closed Good Friday and Easter Monday but will be open Saturday 26th March 10am to 3pm. Know the Score Mexborough Health Centre, Adwick Road, Mexborough, S64 0BY, (01709) 570028 DBHFT Useful Contacts

Hospital contact numbers

Telephone Number: 01302 366666 – Doncaster Royal Infirmary Switchboard Telephone Number: 01909 500990 – Bassetlaw Hospital Switchboard Telephone Number: 01709 585171 – Mexborough Montagu Hospital Switchboard Hospital ward contacts

For each ward please call 01302 366666 added by the extension number you require from the table below. Please note six digit extensions can be called directly.

Ward1 Female trauma-Orthopaedics 3792 Ward 3 Orthopaedic admissions 3635 Ward 4 Closed 3037 Ward 6 Orthopaedic Trauma 3304 Ward 7 Elective orthopaedics 6178 Ward 8 Elective orthopaedics 3252 Ward 9 Elective orthopaedics 3127 Ward 16 Stroke unit 3330 Ward 17 Medical – Cardiology and Endocrine 3324 Ward 18 Heam and Cardiology 642867 Ward 19 Surgical assessment 642883 Ward 20 Male GI 3343 Ward 21 Female GI 3945 Ward 24 Gastroenterology 642728/642729 Ward 25 Emergency Care 3364 Ward 26 Respiratory 644074/644075 Ward 27 Respiratory 644066/644067 Kingfisher-Gresley unit COTE 4082 Kestrel -Gresley unit COTE 4092 Mallard COTE 4135 Stirling Fraility Assessment Unit 642240 S10 Urology 642442 S11 Vascular surgery 642623 S12 ENT 642413 Acute Medical Unit (AMU) Medical 4115/3598 Surgical Assessment Ward (SAW) Surgery 642096 TAU Theatre assessment unit 642330 CCU Coronary care Unit 3355/3151 DCC Department of critical care 3152/6148 DDU Diagnostic day unit 3196 DSU Day Surgery Unit 4737 Renal Renal 4790 G5 Gynaecology 642650 G6 Closed 3035/3440 Children’s ward Children’s 3876 Children’s Observation Unit Children’s 3839 Children’s Surgical Unit Children’s/Surgical 3184 Neonatal Unit (NNU) Children’s 3166 Ash Closed 806411 Elm Closed 806424 Rowan Closed 806442 ED Emergency Department 43247/642360 Chatsfield Suite 01302 553211 Social Care Services

Integrated Discharge Team Telephone Number: 01302 647091

Based at Doncaster Royal Infirmary Short Term Enablement Programme (STEPs) Telephone Number: 01302 734824

Fax: 01302 734160 Address: Mary Woollett Centre, Danum Road, Doncaster, DN4 5HF The STEPs team provides a short term service aiming to assist people in regaining or enhancing their ability to live as independently as possible in their own home. Out of Hours Team Telephone Number: 01302 796000.

Covering Mental Health Act Assessments and Adult Making Safe. Provides an out of hours emergency social service, in all situations where a crisis has occurred involving: • Children and families (signposted to The Children’s Trust). • Adults with physical disabilities • Adults who have mental health problems • Adults with learning disabilities • Adults who are vulnerable or elderly The service is available from 5.00pm in the evening until 8.30 am the following morning during the week with 24 hour cover at weekends and Bank Holidays, including Christmas Day. Adult Contact Team Telephone Number: 01302 737391 Email: [email protected] For adult safe guarding in the first instance call the Adult Contact team Telephone Number: 01302 737391 Email: [email protected] Child Protection Team Telephone Number: 01302 736636 Text Phone Number: 01302 737796 Doncaster Health Visiting Service Telephone Number: 01302 566776 – Single Point of Contact Open Monday to Friday 9am till 5pm (excluding Christmas and Bank Holidays) Housing Option St Leger Homes of Doncaster

St Leger Court, White Rose Way, Doncaster, DN4 5ND.Telephone Number: 01302 862043. Housing Association

Monday – Friday 09:00 – 17:00 (Excluding bank holidays) Telephone Number: 0114 2900 200 or 0800 1380 380 Email: [email protected] Other Emergency Services

South Yorkshire Police

Telephone number: 101 - For general enquiries or to report a crime that is no longer happening If you are deaf, hard of hearing or speech impaired Text phone number: 18001 101 SMS 07786 220022 South Yorkshire Fire and Rescue

For general enquiries and comments call 0114 272 7202 or e-mail [email protected] Highways Agency

For any urgent road safety issues please call us as emails cannot always be dealt with upon receipt. • Email us at [email protected] • Or call 0300 123 5000 • Available 24/7 • Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line • Calls may be recorded or monitored • Do not use a mobile phone whilst driving • You can also contact us via Type talk Traffic enquiries

For real time traffic information (covering the Highways Agency’s network only): • Go to Traffic Information • Or call 08700 660 115 - available 24/7. • Calls from landlines to 08457 and 08700 numbers can cost up to 8p per minute but are free from some landline providers; mobiles usually cost more. Please check costs with your service provider. • Do not use a mobile phone whilst driving. A&E Contact Information (24/7)

Regional Operational Centre Manager 0300 330 0299 Locality management: (in hours only contact via the ROC) Patient Transport Service (YAS only) Contact Information

Monday to Friday – In Hours • Contact the Duty Team Leader (DTL) • Operational from 07:00 to 19:00 Monday to Friday • 01924 584 159

Monday to Friday – Out of Hours • If there is a problem when local PTS liaison closed please contact YAS via the Regional Operations Centre (ROC) • The caller must request ROC to contact on call PTS Manager for assistance and provide name and contact number for the PTS Manager to call back on • 0300 330 0299

Bank Holidays & Weekends • The PTS Control is open between 09:00 hours and 18:00 hours • Outside of these hours contact the ROC and follow the process as above • 0300 330 0299

Cancellation Line • This is available 24 hours per day • Out-of-hours calls will go directly to answer phone • In hour calls may be answered by a call handler or go to answer phone if busy • 03303 339 970 Summary of numbers:

Clinical Hub – 0300 330 0274 Doncaster/Barnsley Dispatch Desk – 0300 330 0290 South Yorkshire HCP Line – 0300 330 0244

Locality Manager Paul Palfreeman (m) 07786 390 033 Service Delivery Manager Dave Saul (m) 07967 807 094 Team Leader Andy Clarke (m) 07917 655 874

Doncaster Patient Transport Booking & Screening Office (DBHFT)

The Doncaster booking and screening office will arrange all non-urgent patient transport requests for all those meeting the national criteria including urgent GP referrals (not 999)

Please note: This number is for medical professionals only and cannot be given out to the public

Telephone Number: 01302 647683 & 01302 647682

Monday – Friday 08:00 – 18:00 25th December – Closed 1st January - Closed Bank Holidays – Closed Non-Healthcare Useful Contacts Social Prescribing

Telephone Number office hours - 01302347195

Telephone Number Out of hours/ holiday periods - 01302 874880

Please note: This number is for medical professionals only and cannot be given out to the public Age Concern

Telephone Number: 01302 368705, Fax number: 01302 739669

This service promotes the wellbeing of older people throughout the Borough of Doncaster. These include a cleaning service, day care, respite, domiciliary care, computer courses, advice and information. Doncaster Community Transport

Telephone Number: 01302 342400, Booking Office: 01302 360600 Fax Number: 01302 361966

D.C.T. provides DIAL-A-RIDE Service, Shopper Bus (formerly known as DIAL-A-BUS) and day trips for elderly, disabled people of DMBC. All services are door to door. All users must be registered. There is also a hire vehicle service to Community Groups, Day Centres etc DIAL Doncaster Telephone Number: 01302 327800, Fax Number: 01302 327205

Opens Monday to Thursday 9:30am until 4pm and Friday 9:30am until 3:30pm and provides an easily accessi- ble information and advisory service for people that live in the Doncaster Borough including a wheelchair hire service. Doncaster Women’s Centre YMCA

Telephone Number: 01302 309800

Opens Monday to Friday 5:00pm to Midnight and provides support, counselling, information with women facing poverty, discrimination or abuse. Changing Lives, Doncaster Women’s Centre

Telephone Number: 01302 327474 Address: 21, Cleveland Street, Doncaster DN1 3EH

Doncaster Women’s Centre offers a huge range of services for girls and women, it is the only project of its kind in the area, we develop innovative and evidence based approaches to support girls and women to make sustain- able changes and build positive futures. We welcome all girls and women and provide specialist interventions to meet their specific needs, regardless of age, race, religion, cultural difference, sexual orientation, disability or background.

Opening hours are 9.30 – 3.30 five days each week with late night opening on Wednesday evenings. Community Adult Learning Disability Service

Telephone Number: 01302 862835 Emergency Telephone Number: 01302 796000

Opens Monday to Friday 8:30am to 5pm and provides support for adults on a long term basis depending on individual needs. Registrar Information

Telephone Number: 01302 364922 Email: [email protected]

Registration of Births, Deaths, Marriages and Civil Partnerships, The Register Office, Elmfield Park, South Parade, Doncaster, DN1 2EB

A complete registration service is provided in respect of births, deaths, marriages and civil partnerships. The Registrar also assists the Proper Officer (currently the Corporate Director of Customer Services) in the approval process for registration of premises for civil marriages and civil partnerships.

The Met Office

Telephone Number: 08709000100 or 01392885680 Fax Number: 08709000505 or 01392 885681 Email: [email protected]

The Met Office provides a range of information under the Public Weather Service (PWS), which is funded by the UK Government. This includes generating everything from day-to-day site-specific forecasts to long range forecasts. Environment Agency

Telephone: 08708 506 506 (Mon-Fri, 8am - 6pm) Minicom service is also available by calling 08702 422 549* Floodline Type talk number is 0845 602 6340 Email: [email protected] (do not use for reporting environmental incidents) Postal address: National Customer Contact Centre, PO Box 544, Rotherham, S60 1BY

Incident hotline You should use the incident hotline to report an incident, such as pollution. Telephone: 0800 807060 (Freephone, 24 hour service)

Floodline: 0845 988 1188 (24 hour service) or Type talk 0845 602 6340 St Leger Homes

Telephone Number: 0808 1263123

St Leger homes repair centre is operational 24 hours a day seven days a week. Alarm Receiving Centre (DMBC 24/7 Contact)

Telephone Number: 01302 341628

This is a 24-hour reassurance service for senior citizens, whether the duty Warden is available or not. Services include Social and Community Alarms, the Repairs Service, CCTV and Alarm Monitoring, the Concierge Service and Out of Hours Communications. NHS Property Services Contact Arrangements

NHS Property Services has robust local contact arrangements which should be used in most cases for local out of hours issues that require the involvement or attention of NHS Property Services. Where local contact cannot be made with NHS Property Services or where situations require escalation to regional and communications team senior managers on-call, messages can be sent via the single number PAGEONE service below

Dial: 0844 8222888 for NHS Property Services On-Call Escalation

A call handler will ask for a group code. Ask for NHSPS codes required as shown and leave your message and contact details: NHSPS04

Midlands and East Code: NHSPS03

NHSPS On-Call Communications Lead Code: NHSPS05

National Director On-Call Code: NHSPS06 Primary Care – GP Surgery

GP Practice Practice Manager Telephone

The Practice Helen Smith 01302 645530 Health Centre Anne Renney 01302 782208 Auckley Surgery Liz Walsh 01302 770327 The Ransome Practice Jane Johns 01302 320212 Churchview Surgery Claire Davis 01709 863302 Whitehouse Farm Medical Centre Carole Hicking 01302 831437 The Mount Group Joanne Mcbride 01302 361222 Conisbrough Group Practice Mona Parks 01709 860016 The Medical Centre Paula White 01302 349431 The Lakeside Practice Stuart Hollingworth 01302 700212 The Field Road Surgery Paul Kemm 01302 841202 Chestnut House Surgery Fleur Firth 01302 741100 Kingthorne House Alison Maw 01302 342832 Scott Practice Rose Fells 01302 850456 The Rossington Practice Sheree Ridley 01302 868421 Hatfield Health Centre Sue Bryson 01302 841373 Bentley Surgery Debbie Forbes Hughes 01302 874551 The Sandringham Centre Richard Langthorp 01302 321521 Princess Medical Centre Sara Lamph 01302 723406 The Health Centre, Edlington Angela Dean 01709 863256 Carcroft Doctors Group Sue Bushell 01302 723510 The Phoenix Medical Practice Katherine Haggart 01302 323992 The Health Centre, Mexborough Denise Myhill and Linda Faulkner 01709 590590 Regent Square Lorayne Wilkinson 01302 819999 Petersgate Medical Centre Ruth Price and Lesley Wilton 01302 390490 Dunsville Medical Centre Joan Wright 01302 890108 The Surgery, Edlington Jackie Harper 01709 868080 The Nelson Practice Sue Simpson 01302 780704 Northfields Surgery Macdonald Ossuetta 01405 812121 Burns Medical Practice Sue Greenham 0844 414 0726 St John’s Group Practice Gill Shillitoe 01302 854521 Oakwood Surgery Clare Boyall 01302 537611 Mayflower Medical Practice Amanda Perry 01302 710326 The New Surgery Debi Gillott 01709 511800 The Tickhill Surgery Russell Gardner 01302 742503 Dr Sheikh’s Practice Helen Sheikh 01302 820494 West End Clinic Helen Clamp 01302 865346 The Village Practice Deborah Velasco 01302 300322 Conisbrough Medical Practice Lisa Ripley 01709 866003 Askern Medical Practice Lisa Ripley 01302 700378 The Surgery, Barnburgh Dawn Hammond Race 0844 5769 101 Parkview Surgery Wendy Dallas 01302 787909 Pharmacy Easter break opening times 2016 for all pharmacies

Care Homes DMBC Provided Care/Nursing Home Information

Older People & Residential

Domiciliary Care Providers Doncaster Winter Information Pack 2015