Business Accounts Accounts

GUIDE TO SERVICES Business Business Accounts Accounts

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www.guernseypost.com GPL Business Account Services

Opening a credit account ...... 58 Business postal rates ...... 59 Special Delivery for businesses ...... 64 PO Box for business ...... 65 Timed collection/delivery ...... 66 Mail Room Franking ...... 66 Postage paid impressions (PPI) ...... 67 Ebilling ...... 67 Freepost ...... 68 Business Reply Service ...... 68 International Business Reply Service ...... 69 Bulk Mail Services ...... 69

Contact us: Customer Services: 711720 Website: www.guernseypost.com 57 GPL Business Account Services Open an Account With Us

Credit Terms Starting a credit account with Guernsey Post, opens up a wide range of very useful Your monthly account must be settled business services, including Freepost, PrePaid Postage, PO Boxes and International and in full within 30 days of the end of the Business Reply Services. month. Changes to your credit limit All you have to do is complete our Account Facilities application form and Bank Consent will be subject to the following review form. You will find them at any of our branches, as well as on our website. by Guernsey Post. Simply fill these in and return to Customer Services, FREEPOST, Envoy House, La Vrangue, Limit below £5,000 St Peter Port, GUERNSEY, GY1 5SS. < Trade and Bank references (new Credit Terms and Conditions account). Credit policy < No references are required for change in limit. Guernsey Post operates a clear credit policy, with every customer receiving a monthly statement, that must be settled within 30 days of the end of the month. To ensure we meet < Internal review. the costs of running our credit facilities, we have to apply a ‘volume threshold’ in some < Review of previous 6 months’ areas, with a minimum postal spend of £1,000 per month for our Postage Paid Impressions history (where applicable). (PPI) facilities. Limit above £5,000 below £15,000 Without a credit account, Guernsey Post can only provide business services with advance payment. For those businesses which take advantage of our credit facilities, every legal < Trade and Bank references (new entity is regarded as a separate customer. account). < Trade references for any change in Invoicing and payment limit. Guernsey Post operates monthly payment terms as standard. Customers are allowed to < Internal review. pay within one calendar month of the statement date (or as otherwise agreed in writing with Guernsey Post), providing they remain within their credit limits. Any balance that goes < Review of previous 12 months’ beyond the agreed credit limit must be paid immediately. history (where applicable). Guernsey Post is unable to issue payment terms that deviate from its declared policy and Limit above £15,000 cannot enter into informal arrangements with customers. Any overdue amounts will be < Trade and Bank references to be subject to interest at 6% above the Bank of England base rate until paid in full. Guernsey taken up. Post operates strict payments terms of 30 days, should payment for services provided not be received within the 30 days, then Guernsey Post reserves the right to suspend services < Internal review. to the customer. < Review of previous 12 months’ history (where applicable). Credit limits < Copy of latest audited accounts. The limits for our business services reflect the individual needs and abilities of our customers. The determining factors include their trading history with Guernsey Post, Customers must ensure all relevant trading references, reports from credit referencing agencies, general trading history and, in information is provided to enable Guernsey Post to make a credit limit some cases, the trading history of their officers and directors. decision. The minimum requirement for a credit limit in excess of £1,000, is a satisfactory bank reference. Guernsey Post reserves the right to insist on a bank guarantee or Merchant’s Deposit for limits in excess of £1,000. Limits are reviewed periodically on request and also when applying for additional products and services. General Guernsey Post reserves the right to refuse a credit application without explanation, as well as the right to close any existing account at any time. Guernsey Post also reserves the right to vary, change or amend any, or all, of the terms and conditions for its credit account services. All credit accounts are in accordance with the Bailiwick of Guernsey law.

NEW Direct Debit With a monthly direct debit you can spread the cost of delivery evenly throughout the year, avoiding large invoices. Direct Debit will also enable you to factor monthly charges into your budget more easily. For more information please call our Customer Services team on 711720.

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Business Bailiwick Postal Rates Letter Packet Item weight Postal + Item weight Postal + We have a series of special rates for Postal Postal not over Signed For not over Signed For business customers. These discounted rates are only 100g max £0.41 £1.41 100g £0.98 £1.98 available to PPI (Postage Paid 250g £1.45 £2.45 Impressions) customers. See page Large Letter (25mm max thickness) 67 to check if you qualify for a 500g £1.92 £2.92 PPI account and find information Item weight Postal + 750g £2.49 £3.49 Postal not over Signed For regarding our Ebilling service, which 1000g £3.08 £4.08 is a simpler more cost-effective way 100g £0.56 £1.56 to pay for postage avoiding all the 1250g £3.68 £4.68 associated franking machine costs. 250g £1.09 £2.09 Each 250g after +£0.59 +£0.59 Please note: These rates are not 500g £1.51 £2.51 up to 10kg max applicable to Bulk PPI products 750g max £2.04 £3.04 10kg max £24.33 £25.33 (page 69).

UK, Jersey & Isle of Man Letter Packet Item weight Postal + Item weight Postal + Postal Postal not over Signed For not over Signed For 100g max £0.55 £1.55 250g £2.72 £3.72 500g £3.72 £4.72 Large Letter (25mm max thickness) 750g £4.98 £5.98 Item weight Postal + 1000g £6.23 £7.23 Postal not over Signed For 1250g £7.49 £8.49 100g £0.76 £1.76 1500g £8.75 £9.75 250g £1.62 £2.62 1750g £10.01 £11.01 500g £2.71 £3.71 2000g £11.27 £12.27 750g max £3.32 £4.32 Each 500g after up to 10kg max +£2.52 +£2.52 10kg max £51.59 £52.59

Signed For to the UK, CI & IOM Post can be sent by Signed For within the Bailiwick, to the UK, Jersey and the Isle of Man. Proof of posting (a receipt) is issued at the time of posting and a signature is required on delivery at the destination address. Cost £1 in addition to postage. For Benefits and Terms and Conditions see page 3.

Contact us: Customer Services: 711720 Website: www.guernseypost.com 59 GPL Business Account Services Business Europe Letter Large Letter (20mm max thickness) Item weight Item weight Postal Rates - Postal Postal not over not over Europe 20g £0.62 50g £1.19 We have a series of special rates for 40g £0.84 100g £1.56 business customers. 60g £0.98 150g £2.11 These discounted rates are only available to PPI (Postage Paid 80g £1.16 200g £2.47 Impressions) customers. See page 100g max £1.32 250g £3.02 67 to check if you qualify for a PPI account and find information 300g £3.39 regarding our Ebilling service, which Packet 350g £3.94 is a simpler more cost-effective way Item weight Postal 400g £4.30 to pay for postage avoiding all the not over associated franking machine costs. 450g £4.86 100g £1.96 Please note: These rates are not 500g £5.23 applicable to Bulk PPI products 200g £2.90 550g £6.05 (page 69). 300g £3.85 600g £6.42 400g £4.80 650g £6.98 500g £5.74 700g £7.34 Each 500g up to +£4.90 750g £7.89 2000g

Business Rest of World Letter Large Letter (20mm max thickness) Item weight Item weight Postal Rates - Postal Postal not over not over ROW 20g £0.68 50g £1.48 We have a series of special rates for 40g £1.22 100g £2.18 business customers. 60g £1.53 150g £3.28 These discounted rates are only available to PPI (Postage Paid 80g £1.79 200g £4.16 Impressions) customers. See page 100g max £1.99 250g £4.83 67 to check if you qualify for a PPI account and find information 350g £6.47 regarding our Ebilling service, which Packet 450g £8.22 is a simpler more cost-effective way Item weight Postal 550g £9.25 to pay for postage avoiding all the not over associated franking machine costs. 650g £9.77 100g £3.28 Please note: These rates are not 750g max £10.28 applicable to Bulk PPI products 200g £4.62 (page 69). 300g £6.68 400g £7.19 500g £8.22 Each 500g up to +£5.15 2000g

60 GPL Business European / Rest of World Postal Rates

International International Tracked & Signed is a fully tracked service from posting to delivery overseas, which requires a signature on delivery. Available from all Guernsey Post branches, International Tracked comes with electronic tracking and operates to over 50 countries, Tracked & although it is not time guaranteed. Signed International Tracked & Signed is available to selected destinations only:

Benefits: European Countries: Other Countries: < Priority handling in the UK and Andorra Gibraltar Poland (EU) Argentina abroad. Austria (EU) Greece (EU) Portugal (EU)* Cambodia < Items electronically tracked up to Belarus Hungary (EU) Romania (EU) Canada final delivery overseas. Belgium (EU) Iceland San Marino (EU) Cayman Islands < Automatic insurance up to £50. Bulgaria (EU) Ireland (Rep. of) (EU) Serbia Ecuador < Up to £250 insurance available Canary Islands (EU) Italy (EU) Slovak Republic Indonesia (exclusions apply, subject to Croatia (EU) Latvia (EU)** (EU) Hong Kong destination and payment of Cyprus Liechtenstein Slovenia (EU) Japan additional fee of £3.00). Czech Republic (EU) Lithuania (EU) Spain (EU) Malaysia < Signature taken on delivery Denmark (EU) Luxembourg (EU) Sweden (EU) New Zealand** (copy not available). Finland (EU) Malta (EU) Switzerland** Singapore Turkey < Proof of posting. France (EU)** Moldova South Korea (Rep of) Germany (EU) Netherlands (EU) Vatican City State Thailand < Returned free of charge if not (EU) delivered, providing the return Trinidad & Tobago address is supplied. United Arab Emirates USA < Available to 54 countries (EU) - Member of European Union *Additional insurance is not available. (see list to the right). **Please note that these International Tracked countries do not allow cash to be sent through their postal networks.

Maximum compensation for cash Europe and the Rest of World and money,1 and instruments sent Letter Dimensions for International Tracked via International Tracked & Signed is Item weight Rest of & Signed £100. Additional compensation is not Europe Postcard available for electronic devices such not over World as mobile telephones, smart phones, 20g £6.45 £8.00 Minimum Size Maximum Size tablets, notebooks, personal digital assistants and Blackberrys. Standard 60g £7.40 £8.95 90mm x 140mm 120mm x 235mm compensation is £50. 100g max £8.75 £10.25 Letter or Packet Loss claims for International Signed to Europe should not be submitted until Minimum Size Maximum Size 20 working days after the estimated One surface Length, + width delivery date, for items worldwide Packet at least + depth combined allow 25 days. All loss claims must be 90mm x140mm = 900mm submitted within 6 months of the Item weight Rest of Europe The greatest single postal date. See website for details. not over World dimension must not 1Cash/money includes coins, notes of 100g £9.85 £10.80 exceed - 600mm any currency, securities of any kind 250g £10.40 £11.95 Depth - 20mm* payable to the bearer, travellers cheques and postal orders. 500g £13.25 £14.85 *Please note that the maximum Letter or For more information on individual 750g £16.25 £17.75 Packet depth to Europe and worldwide is 5mm country exclusions, contact smaller (at 20mm) than the maximum Customer Services. 1000g £19.25 £20.75 Channel Island, UK and Isle of Man Letter and 1250g £22.00 £23.75 Packet dimension (25mm). 1500g £25.00 £26.50 Roll 1750g £28.00 £29.50 Minimum Size Maximum Size 2000g max £31.00 £32.50 Length + twice Length plus twice diameter - 170mm diameter must not The greatest single exceed - 1040mm dimension must Length must not not be less than - be greater than - 100mm 900mm

Contact us: Customer Services: 711720 Website: www.guernseypost.com 61 GPL Business European / Rest of World Postal Rates

For a fast, secure and reliable international service, International Tracked is hard International to beat for sending a Letter or Packet. Available from all Guernsey Post branches, International Tracked comes with electronic tracking and operates to 41 countries, Tracked although it is not time guaranteed. (formerly Airsure) International Tracked delivers to the following European and Worldwide Countries: European Countries: Other Countries: Benefits: Andorra Hungary ( EU) Ireland (Rep. of) (EU) Australia** < Priority handling in the UK Brazil and abroad. Austria (EU) Iceland Russian Federation Belgium (EU) Italy (EU) San Marino (EU) Canada < Items electronically tracked up Canary Islands (EU) Latvia (EU)** Slovak Republic (EU) Hong Kong to final delivery overseas India Croatia (EU) Liechtenstein Slovenia (EU) (but no signature on delivery). Israel Cyprus (EU) Lithuania (EU) Spain (EU) < Automatic insurance up to £50. Lebanon Denmark (EU) Luxembourg (EU) Sweden (EU) Malaysia < Up to £250 insurance available Estonia (EU) Malta (EU) Switzerland** New Zealand** (exclusions apply, subject to Finland (EU) Netherlands (EU) Turkey Singapore destination and payment of France (EU) ** Poland (EU) Vatican City State South Korea (Rep. of) additional fee of £3.00). Germany (EU) Portugal (EU)* (EU) USA < Proof of posting.

< Available to 41 countries (EU) - Member of European Union. *Additional insurance is not available. **Please note that these (see table above-right). International Tracked countries do not allow cash to be sent through their postal networks. < Returned free of charge if not delivered, providing the return address is supplied. Letter Item weight Rest of Europe and the Rest of World Allow 3-5 working days for Europe International Tracked items sent to not over World Dimensions for International Tracked Europe, and 5-7 working days for 20g £6.45 £8.00 Postcard items to worldwide destinations. Minimum Size Maximum Size Maximum compensation for cash 60g £7.40 £8.95 1 and money, and musical instruments 100g max £8.75 £10.25 90mm x 140mm 120mm x 235mm sent via International Tracked is £100. Additional compensation is not Letter or Packet available for electronic devices such Minimum Size Maximum Size as mobile telephones, smart phones, Packet tablets, notebooks, personal digital One surface Length, + width assistants and Blackberrys. Standard Item weight Rest of at least + depth combined Europe compensation is £50. not over World 90mm x140mm = 900mm Loss claims for International Tracked 100g £9.85 £10.80 The greatest single to Europe should not be submitted dimension must not until 20 working days after the 250g £10.40 £11.95 exceed - 600mm estimated delivery date, for items 500g £13.25 £14.85 Depth - 20mm* worldwide allow 25 days. All loss claims must be submitted within 6 750g £16.25 £17.75 *Please note that the maximum Letter or months of the postal date. Packet depth to Europe and worldwide is 5mm See website for details. 1000g £19.25 £20.75 smaller (at 20mm) than the maximum 1Cash/money includes coins, notes 1250g £22.00 £23.75 Channel Island, UK and Isle of Man Letter and of any currency, securities of any 1500g £25.00 £26.50 Packet dimension (25mm). kind payable to the bearer, travellers Roll cheques and postal orders. 1750g £28.00 £29.50 2000g max £31.00 £32.50 Minimum Size Maximum Size For more information on individual Length + twice Length plus twice country exclusions, contact diameter - 170mm diameter must not Customer Services. The greatest single exceed - 1040mm dimension must Length must not not be less than - be greater than - 100mm 900mm

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International International Signed is an International Standard service with the additional security of proof of posting and signature on delivery (copy of signature not available). This very useful service can be used for almost every international destination (which Signed is not covered by the International Tracked & Signed Service) and can be purchased at Benefits: any of our branches. < Global coverage, covers 181 International Signed delivers to the following European and Countries Worldwide: countries. < International standard service and European Countries: Other Countries: delivery times. Albania* Georgia* Russian Federation Covers countries < Automatic insurance up to £50. Armenia Kazakhstan* Tajikistan* not listed in < Up to £250 insurance available Azerbaijan Kosovo Turkmenistan Europe. (exclusions apply, subject to Bosnia- Kyrgyzstan Ukraine Please contact our destination and payment of Herzegovina Macedonia Uzbekistan* Customer Services additional fee of £3.00). Estonia (EU) Montenegro* team for further < Online tracking in the UK. Faroe Islands Norway* information or visit < Sig nature taken on delivery our website. (copy not available). < Proof of posting. < Returned free of charge if not *Please note that these International Signed countries do not allow cash to be sent through their postal networks. delivered, providing the return address is supplied. Letter Maximum compensation for cash Europe and the Rest of World 1 Item weight Rest of and money , and musical instruments Europe Dimensions for International Signed sent via International Signed is £100. not over World Additional compensation is not 20g £6.45 £8.00 Postcard available for electronic devices such Minimum Size Maximum Size as mobile telephones, smart phones, 60g £7.40 £8.95 tablets, notebooks, personal digital 100g max £8.75 £10.25 90mm x 140mm 120mm x 235mm assistants and Blackberrys. Standard compensation is £50. Letter or Packet Loss claims for International Signed to Minimum Size Maximum Size Europe should not be submitted until Packet 20 working days after the estimated One surface Length, + width Item weight Rest of at least + depth combined delivery date, for items worldwide Europe allow 25 days. All loss claims must be not over World 90mm x140mm = 900mm submitted within 6 months of the 100g £9.85 £10.80 The greatest single postal date. See website for details. dimension must not 250g £10.40 £11.95 exceed - 600mm 1Cash/money includes coins, notes of any currency, securities of any kind 500g £13.25 £14.85 Depth - 20mm* payable to the bearer, travellers cheques 750g £16.25 £17.75 and postal orders. *Please note that the maximum Letter or For more information on individual 1000g £19.25 £20.75 Packet depth to Europe and worldwide is 5mm country exclusions, contact smaller (at 20mm) than the maximum 1250g £22.00 £23.75 Customer Services. Channel Island, UK and Isle of Man Letter and 1500g £25.00 £26.50 Packet dimension (25mm). 1750g £28.00 £29.50 Roll 2000g max £31.00 £32.50 Minimum Size Maximum Size Length + twice Length plus twice diameter - 170mm diameter must not The greatest single exceed - 1040mm dimension must Length must not not be less than - be greater than - 100mm 900mm

Regular business customers can gain a series of extra benefits from our Special Special Delivery Service. Guaranteed next working day delivery Delivery for With Special Delivery we guarantee delivery for documents and goods to most UK destinations (including Northern Ireland, and Jersey) by 1pm the next working day. Businesses Insurance options - up to Delivery to some destinations Sending items Special Delivery for takes a little longer, but we still Item weight £500 £1,000 £2,500 repair or valuation. guarantee delivery by 5.30pm within three working days When sending goods and gifts check 1g - 100g £7.98 £8.98 £11.98 (see page 16 for details). Customs and Import VAT details, 101g - 500g £9.09 £10.09 £13.09 Border Force Clearance, see page Special Delivery cannot be 501g - 1kg £11.59 £12.59 £15.59 54-55. used for delivery to an Admail Please be aware that postal Packets 1001g - 2kg £15.69 £16.69 £19.69 address. and Parcels with a value exceeding 2001g - 5kg £19.24 £20.24 £23.24 Document packages must be £2,000 or items for temporary clearly marked ‘DOCUMENTS’. 5001g - 10kg £27.46 £28.46 £31.46 importation regardless of the value Special Delivery items cannot e.g. repairs or valuations, are subject 10001g - 15kg £37.92 £38.92 £41.92 be posted in Postboxes. to Border Force clearance procedures. Please turn to page 54 for more 15001g - 20kg £53.22 £54.22 £57.22 information. Despatch arrangements There is no next day delivery Business customers, who make frequent use of our Special Delivery service, are provided guarantee available on items to be with online access to streamline the despatch process. sent for repair and valuation. Prices do not include collection costs, but Special Delivery items will be collected if you Volume discount have other arrangements such as a Timed Collection service (see page 66) or a Bulk For business customers holding a Mail contract. PPI account and posting more than 50 items in any one month, volume Guaranteed next working day delivery (before 9am) Business customers can apply discounts will apply. Insurance options - up to Discount levels are based on the to join the prepaid VAT scheme monthly volume of Special Delivery Item weight £500 £1,000 £2,500 for items posted from Guernsey items posted. See table below. 1g - 100g £19.25 £20.25 £23.25 to the UK. This service cuts delivery time Items per month Discount 101g - 500g £21.45 £22.45 £25.45 for customers as it removes 50 -100 1% 501g - 1kg £23.25 £24.25 £27.25 the need to present all items to 101 - 200 2% 1001g - 2kg £27.75 £28.75 £31.75 Border Force on arrival in the UK. 201- 500 3% Import VAT can also be prepaid 501 - 1,000 4% at the time of posting at any of our branches. Contact our Customer Services for 1,001 plus 5% further details. Only customs cleared items, gifts Subject to customs clearance procedures, see pages 54-55. under £36* or where VAT prepaid and Guaranteed Saturday 1pm delivery documents can be guaranteed for 9am delivery to the UK. We offer a guaranteed delivery service on a Saturday (except for the Bailiwick of Guernsey - subject to final destination). We cannot guarantee any items that cannot be flown i.e. Perfume, See the table on page 16 for the latest acceptable time on the day of posting for Lithium Batteries (as individual items), guaranteed Saturday delivery. Aerosols, Nail Varnish. We cannot guarantee delivery by 9am the next working day to the following postcode areas:

Postcodes Location Postcodes Location Postcodes Location Mainland Area Island Area Island Area AB 30-39, 41-45, 51-56 Aberdeen IM (all except IM1) Isle of Man PH 15-50 Perthshire BD 23-24 Mid Yorkshire IV (all except IV1) Inverness PL 29 (3) Devon BT 35, 44, 47, 51, 53, 54, 70-71, 76, 77, 81, 92-94 Northern Ireland LA 18, 20 Cumbria, Lancashire PO 30-41 Isle of Wight DG 9 (7&9) West of Scotland LD 1-4, 6 Chester and N. Wales SY 25 North Wales FK 17-21 Falkirk NN 4-6,10 Northampton TR 12-13,17-26 Cornwall GY 1-9 Guernsey KA 27,28 Arran, Cumbrae YO 41,43,51,60-62 Mid Yorkshire HG 3 Mid Yorkshire KW All NE Scotland ZE 1-3 Shetland Islands HS 1-9 Outer Hebrides PA 20-49 Paisley

*subject to change 64 GPL Business Account Services

You can rent a PO Box from Guernsey Post at Envoy House or Smith Street in Guernsey, PO Boxes for at Victoria Street in Alderney and at The Avenue in Sark (subject to availability). Our box holders are issued with a specific PO Box address and postcode, which is entirely separate Business from any physical address. PO Box holders are issued with a box key plus a check card that must be used for collecting Special Delivery items. Post received, bearing the full and correct PO Box address, will Setting up a PO Box be available for collection from the times set out below. Please note that Express/Signed To apply for a PO Box, complete the For items cannot be collected before these times. Parcels are not normally placed in your PO Box application form available boxes and must be delivered instead to an alternative conventional postal address. from any of our branches, or from Please note: Post can be collected earlier than 8.45am from Envoy House, but because Customer Services and our website. our quality control procedures are not finished until that time, customers are requested Send it to Customer Services, to check post taken from their boxes before leaving Envoy House. We cannot accept FREEPOST, Guernsey Post Ltd, responsibility for incorrectly sorted post if it is collected before that time. Envoy House, La Vrangue, Annual fees and opening times St. Peter Port, GUERNSEY, GY1 5SS. Post One-off set Annual Please note: If you do not already Branches Opening times available up charge fee have an account with us, then you will need to apply for one in addition to Envoy House, 7am - 6.30pm Monday - Friday 8.45am £100 £165.50 submitting the application form, see Guernsey 7am - 12pm Saturday page 58. Smith Street, 8.45am - 4.45pm Monday - Friday 9.15am £100 £512.50 Guernsey 8.45am - 11.45am Saturday

Additional Addresses Victoria Street, 9am - 5pm Monday - Friday 9.00am £100 £88.50 Additional addressees may also use Alderney 9am - 12.30pm Saturday the holder’s PO Box. You must declare The Avenue, 8.30am - 1pm and 8.30am £100 £88.50 the number of such addressees at Sark 2pm - 5pm Monday - Saturday the time of applying for the PO Box and advise us of any new additional addressees within a month of establishing any additional addressee. Terms and Conditions: < All fees will be invoiced in advance. No of Cost per Additional < The service is available for 12 month periods. Addressees Addressee < The PO Box facility will be granted only for the permanent address in the Bailiwick at which an First 10 £26.00 applicant resides (residential only) or trades in Guernsey. A change of address must be notified to us. Next 90 £16.00 < Subject to availability of boxes, there is no maximum number of PO Boxes per customer per permanent address. Next 400 £11.00 < The box number and dedicated postcode will become part of the address and should be shown Next 250 £5.00 on the holder’s letterheads, invoices, statements etc. Incorrectly addressed post may be delayed or returned to sender. The postcode used in the address should be that of the PO Box and NOT that of No additional After 750 the holders’ premises. charge < Guernsey Post will not disclose the full address of the user of the PO Box to anyone requesting the information unless there is a legal requirement to do so, or disclosure is made under Section 29, Where we find additional addressees Crime and Taxation, of the Data Protection (Bailiwick of Guernsey) Law, 2001. who have not been declared, we < A key to the box will be issued to the holder so that only his or her representative may obtain the reserve the right to add them to the correspondence. list and apply a fee of £50 for them for < A check card will also be issued as Special Delivery, Express and Signed For items will not be put the remainder of the year of charge. into the box but will be handed over to the person presenting the card. < It is essential therefore to safeguard the key and card against loss or misuse. This is the responsibility of the box holder. If lost, a charge of £75.00 will be raised to replace the lock and issue a new key and card. < To maintain optimum security, no additional keys or cards will be issued. However, the box holder Please Note: We cannot offer redirection may have additional keys cut at his or her expense. All keys and cards must be surrendered when facilities unless the PO Box is closed. the box is given up. All items must be redirected to a single < Items may not be collected outside the normal opening hours specified on the previous page. new address in that instance or to Items must be collected at least once per month. We may treat an item that is not collected within another PO Box. This arrangement can be maintained for a maximum of 4 months. that time as undeliverable in accordance with the undeliverable post policy, outlined in ‘Customer Information’. We reserve the right to refuse an application for a PO Box without < There is a chargeable 3 month notice period. During this period, or for up to 4 months after it, all explanation, to close the Box at any time, or the post may be redirected to a single address or another PO Box (see page 27 for Redirection to vary, change or amend all, or any of, the service). terms and conditions relating to PO Box < After the expiration of any post redirection service following on from, or concurrent with, the facilities offered by us. Please contact our notice period for the PO Box facility, all post received will be deemed to be undeliverable and Customer Services for full details. either returned to sender or destroyed in accordance with our undeliverable post policy.

Our Timed Collection and Delivery Services give business customers guaranteed timings, Timed both for outgoing and incoming post, resulting in smoother working arrangements and saved time and effort for staff. Collection/ Timed Collection This service is designed to give our business customers a guaranteed collection time for Delivery their outgoing post. Benefits: Terms and Conditions of use < Consistency of a timed collection. < Monthly payment or direct debit < Less manpower required. options available. < Flexible collection times. < Customers can commence service < Collection typically within five minutes of allocated time. at any time. < Timed Delivery customers must Timed Delivery have a PO Box (see page 65 for This service enables business customers to receive post at a guaranteed time. information on PO Boxes) or a Benefits include: large user postcode to access this < Consistent delivery time to manage business processes service and will only receive post (e.g. banking and fulfillment of orders). that is delivered to that PO Box address or postcode. < Flexible delivery times. < A service level agreement will be < Delivery typically within five minutes of allocated time. signed prior to the start of the Cost for a Collection/Delivery service service to ensure customers are We offer a standard 12 month contract for a Timed Delivery or Collection service, please fully aware of the specification, contact Customer Services on 711720 for more information. including mobile numbers for couriers. How to set up a Timed Collection/Delivery < One months notice required for Simply complete the Timed Collection/Delivery application form available from any change of delivery location. branch, from Customer Services or our website. < Rolling contract. Send to Customer Services, FREEPOST, Guernsey Post Ltd, Envoy House, La Vrangue, St Peter Port, GUERNSEY, GY1 5SS. Please note: You will need an account with Guernsey Post to set up your Timed Collection or Delivery Service, see page 58.

Franking Mailroom Franking (Mail collection, franking & posting) One easy way for any business to reduce the cost of collecting, processing and sending post, is through our Mailroom Franking service. Please call Customer Services for more information or see Ebilling, page 67, as an alternative cost-effective way to pay for postage. For information on Franking in Branch see page 72.

66 GPL Business Account Services

Postage Paid How to apply To find out if you qualify for PPI facilities please contact our Customer Services Department Impressions on 711720. PPI rates (PPI) There is no additional charge for using the PPI service and, as you will benefit from our discounted Business Rates (see page 59), you will actually be saving money by moving to Postage Paid Impressions or PPI is a PPI. PPI customers are also entitled to a Special Delivery volume discount (see page 64). dedicated business service aimed Terms and Conditions at customers sending medium to < You must use a Postage Paid Impression (PPI) on your Letters, Large Letters (Flats), large quantities of post. With PPI, the Packets and Parcels. postage on your items is preprinted instead of franked or stamped. PPI is < The PPI must include the service used, the words ‘Postage Paid’ and ‘Guernsey’, and the ideal for posting Letters, Large Letters/ serial number allocated upon acceptance of your application. The font must be Arial, Flats, Packets and Parcels. (see below left). < A correctly completed postal docket must accompany all postings POSTAGE PAID < The PPI must go in the top right hand corner on the address side of the item and should not be smaller than 40mm x 20mm as illustrated. GUERNSEY < The PPI must be placed on a solid light background and is subject to approval by us. SERIAL No. PPI mail presentation 1 < P re-sort mail into destination, i.e. Bailiwick, UK, Jersey, International and then by format, Letter, Large Letter/ Flat or Packet. < Mail should be banded together by destination and placed into white postal sacks. < UK and International mail can be placed in the same sack and labelled UK/INT. < L ocal (Guernsey and the Bailiwick) should be in a separate sack labelled ‘Local’. < If using more than one sack please number each individual sack. e.g. 1 of 4, 2 of 4 etc. < Y our ebilling postal docket must accompany your mail and should be placed in the white sack marked with the number one. < P ostal sacks should be taken to any Guernsey Post branch before final collection of the day (times vary - see page 76 for branch details). Only post received in time and with a correctly completed postal docket will be processed that day to connect with the evening despatch to the UK. < If postings are to be collected by Guernsey Post they must be ready at the agreed time. < P riority items including Special Delivery should be presented at the mail counters or handed to staff, not placed in postal PPI sacks. The PPI discount rate will only apply if the mail presentation criteria is followed.

Available to business account holders only, the eBilling service is a simpler more eBilling cost-effective way to pay for postage. Contact Customer Services or visit For the cost of a simple postage paid (PPI) rubber stamp all the associated franking our website for more information or machine costs can be avoided. to set up an account. Business Account holders will also have the benefit of being able to access up-to-date accurate postage records and the Special Delivery Discount. Benefits:

How to use Freepost Freepost As a Freepost customer you will be supplied with a Freepost address that is different from your normal postal address, together with a licence number that must be used in all your advertising and promotional material. You will be given the choice of sending your Freepost is ideal for businesses that customers a reply card, an envelope or a sticker to enable them to send post back to you, target a large number of consumers without themselves being charged. You pay the normal postage plus a 3p premium for and is a particularly cost effective every reply received. You are also required to pay a yearly licence fee of £65.00. package for island companies marketing in the UK. Freepost dimensions Freepost rates Size: minimum 140mm x 90mm, maximum as Letter, Large Letter/Flat and Packet formats. The postage value for Freepost is Thickness: minimum for envelopes is 0.25mm charged at the local rate plus a small Weight: as Letter, Large Letter (Flat) and Packet format. premium, making it a very cost Responses received from the UK will be delivered to you within 3 working days and effective package for local companies delivered next day for local responses. marketing in the UK. A licence must be purchased in advance before this How to apply service can be accessed. Please complete the Freepost application form available from any of our branches. Alternatively download one from our website. Annual licence fee £80.00 Send to Customer Services, FREEPOST, Guernsey Post Ltd, Envoy House, La Vrangue, Premium per item 3p St. Peter Port, GUERNSEY, GY1 5SS. Please note: You will need an account with Guernsey Post to set up your Freepost Service, see page 58.

Business Reply How to use Business Reply This service is intended for business-to-business use. It improves your chances of getting a Service reply from your customers by making it free and easy for them to respond. You simply send them a reply card, an envelope or a sticker (all preprinted with a simple Business Reply design), which they can post back. You then pay a small additional charge on top of the Our prepaid Business Reply service normal postage rate for replies received. enables your customers to respond to your post with ease, whether they are Business Reply dimensions based in the Channel Islands, the UK Size: minimum 140mm x 90mm, maximum as Letter, Large Letter/Flat and Packet formats. or the Isle of Man. Thickness: minimum for envelopes is 0.25mm Business Reply rates Weight: as Letter, Large Letter (Flat) and Packet formats. Postage for this service is charged at How to apply the local rate plus a small premium, Create your own Business Reply Service by completing the Business Reply Service making it a very cost effective application form available from any of our branches, or from Customer Services and our package for island companies website. marketing in the UK. A special licence must be purchased before the service Send to Customer Services, FREEPOST, Guernsey Post Ltd, Envoy House, La Vrangue, can be used. St. Peter Port, GUERNSEY, GY1 5SS. Please note: You will need an account with Guernsey Post to set up your Business Reply Service, see page 58. Annual licence fee £80.00 Terms and Conditions Premium per item 3p < Letter, Large Letter (Flat) and Packet size and weight limits apply. < UK responses delivered within three working days. < Next day delivery for local responses. < Reply cards and envelopes must be preprinted in accordance with our guidelines and approved by us prior to printing.

68 GPL Business Account Services

How to use International Business Reply International To make this service work for your company, simply include one of our international reply cards or envelopes, in your outward postings to your overseas customers, saving them the Business Reply need to calculate and pay for the postage. Your responses are sent direct to your Guernsey address by the Standard International service and you pay only for the items you receive.

Our International Business Reply International Business Reply dimensions service is aimed at Bailiwick businesses Size: minimum 140mm x 90mm, maximum for cards 148mm x 105mm, maximum for who want a simple, cost effective way envelopes 235mm x 165mm. for customers in other parts of the Item weight: 50g per item world to get back to them. Paper weight for cards: 120gsm International Business Reply rates Benefits: For this service you need a licence < Extremely cost effective. that costs £110.00 per year to renew. You pay the normal postage plus a 3p < Items are returned direct to your Guernsey address by the Standard International premium for every reply received. service. < You pay only for items received. < Annual licence fee £110.00 You can have your own business logo on reply cards and envelopes (providing it complies with Guernsey Post design guidelines). Premium per item 3p How to apply To arrange your International Business Reply service, just complete the International Business Reply application form, available from any branch or from Customer Services and our website. Send to Customer Services, FREEPOST, Guernsey Post Ltd, Envoy House, La Vrangue, St. Peter Port, GUERNSEY, GY1 5SS. Please note: You will need an account with Guernsey Post to set up your International Business Reply Service, see page 58. Terms and Conditions Response items are restricted to 50g per item. Reply cards and envelopes must be preprinted in accordance with our guidelines and approved by us prior to printing. Please contact Customer Services for details of design guidelines and destinations available with this service.

Whether you are looking for established route networks into the UK, Europe or Bulk Mail Internationally; we offer a wide range of products to suit your needs. In the unlikely event Are you looking for a that we don’t have the readymade solution you are looking for - we will find you one. By working closely with our partners, Guernsey Post can offer you a whole range of large-scale solution? personalised solutions to suit the demands of your business. Cassandra Fish Our dedicated Bulk Mail Account Managers will ensure that your mail is processed Commercial Manager smoothly and that you are getting the best value for your postings. [email protected] Tel: 00 44 (0)1481 733531 Mobile: 00 44 (0)7781 143225 Jill Thomas Head of Commercial [email protected] Tel: 00 44 (0)1481 733508 Mobile: 00 44 (0)7781 100871