Digital Adoption – Intelligent Automation Powered Chatbots to Ensure Business Continuity in Services Industry
WHITEPAPER DIGITAL ADOPTION – INTELLIGENT AUTOMATION POWERED CHATBOTS TO ENSURE BUSINESS CONTINUITY IN SERVICES INDUSTRY Copyrights © 2021 Datamatics Global Services Ltd. All rights reserved. INTRODUCTION With the recent trysts with pandemics, storms, and war-like situations, disruption in business operations is becoming inevitable. Service industry, which caters to customers across geographies, naturally faces the brunt in such situations resulting in loss in productivity and revenue. In order to avoid undesirable fallouts, the businesses have to take prompt action to ensure sustenance and business continuity. Service industry comprises banks, retail, health care, hospitality industry, real estate, educational services, social work, information technology services, recreation, media, communications, gas, electricity, and water supply. All these are essential services and cannot afford downtime. Intelligent Automation solutions such as chatbots not only future-proof business but also disaster- proof them. The unmanned assistance during disrupted business circumstances enable service industry businesses to stay relevant and stay ahead in changing business scenarios. Businesses face inherent risks of disruptions in business continuity amidst emergency situations such as lockdowns, pandemics, wars, storms, et al. Manual efforts and semi- automation does not help to stop the resulting avalanche in time. Businesses need to stop the cascading effects on operations and the wider ecosystem to minimize damage. SOLUTION This paper discusses the use of Intelligent Automation solutions to prevent damage due to sudden business disruptions in face of lockdowns due to emergencies. We have seen different types of business automation, namely simple automation, digitization, and digitalization powered by Intelligent Automation Automation improves processing time and eliminates error due to manual operations without any major transformational changes.
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