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Datamatics Global Services Limited Regd, Office: Knowledge Centre, Plot No Datamatics Global Services Limited Regd, Office: Knowledge Centre, Plot No. 58, Street No.17, MIDC, Andhen (East), Mumbai -400 093. INDIA Tel. : +91 (22) 6102 0000/1/2 • Fax: +91 (22) 2634 3669 DATAMATICS CIN : L72200MH1987PLC045205 www.datamatics.com Data to Intelligence July 18, 2019 To, Corporate Communication Department Listing Department BSE Limited National Stock Exchange of India Limited Phiroze Jeejeeboy Towers, Exchange Plaza, Bandra Kurla Complex, Dalal Sbeet, Mumbai - 400 001. Bandra (East) Mumbai 400 051. BSE Code: 532528 NSE Code: DATAMATICS Subject: Annual Report for the financial year 2018-19 Dear Sir/Madam, Pursuant to Regulation 34 of the SEBI (Listing Obligations and Disclosure Requirements) Regulations, 2015, please find attached herewith Annual Report of the Company for the financial year 2018-19. The Annual Report is also displayed on website of the Company (www.datamatics.com). Kindly take the above on your record. Thanking you, For Datamatics Global Services Limited Ss ?— Divya Kumat Executive Vice President, Chief Legal Officer & Company Secretary INTELLIGENT SOLUTIONS FOR REPORT ANNUAL 2018–19 DATA DRIVEN BUSINESSES SMART DATA MOBILITY AUTOMATION CLOUD APPLICATION PROCESS CUSTOMER BIG ROBOTIC INTELLIGENT PROCESS AUTOMATION CLOUD AUTOMATION ACCOUNTINGDATA BUSINESS CAPTURE TRANSFORMATION INTELLIGENT CLOUDAFC TECHNOLOGYENTERPRISE TESTING AUTOMATION APPLICATION SMART PROCESS FINANCE BIG CITIESINTELLIGENTBIG SMART MANAGEMENT DATA INTELLIGENT BUSINESS DATAFINANCE DATA CAPTURE DATA TECHNOLOGYRPA VIRTUAL AFC DATA SMART CLOUD BIG REALITY DATA AFC DIGITAL SMART AUTOMATION TRANSFORMATION RPA MOBILITY RPA VIRTUAL BIG DATA DATA REALITY CUSTOMER ROBOTIC FINANCE AFC SMART CLOUD ACCOUNTING AFC RPA INTELLIGENT CUSTOMER AUTOMATION SUPPORT BIG AFC DATA INTELLIGENT SMART CONTENT DIGITAL DIGITAL FINANCE TECHNOLOGY TRANSFORMATION FINANCESMART CITIES SMART TESTING INFORMATION CITIES FINANCE REALITY ACCOUNTING AFCBUSINESS PROCESS CONTENT INFORMATION ANALYTICSDIGITAL SMART INTELLIGENT BUSINESS PROCESS INTELLIGENCE BIG DATA TESTING CLOUD MANAGEMENT INTELLIGENT CLOUD TECHNOLOGY CUSTOMERBIG CAPTURE ACCOUNTING DATAAFC TRANSFORMATIONENTERPRISE TESTINGSMART TECHNOLOGY CONTENT MOBILITYFINANCE CLOUD CUSTOMER DATA SUPPORT INTELLIGENT ROBOTIC APPLICATION AUGMENTED AUTOMATED DATA FARE COLLECTION CLOUD REALITY PROCESS APPLICATION MANAGEMENT CONSOLIDATED REVENUE What’s Inside (` in Million) Corporate Overview 02 At a Glance 11,335 03 Strategic Focus 24.5 04 Business Overview 06 Key Performance Indicators 08 Chairman's Message EBITDA (` in Million) 10 Vice Chairman & CEO Message 12 Achievements 14 Board of Directors 1,339 16 Leadership Team 63.2 17 Corporate Information WORLDWIDE Statutory Reports (Customers) 18 Board's Report 43 Management Discussion and Analysis Report 50 Report on Corporate Governance 550+ WORLDWIDE Financial Statements (Employee strength) Consolidate 65 Independent Auditor's Report 10,000+ 72 Balance Sheet 73 Statement of Profit & Loss OFFICES 74 Statement of Changes in Equity (in Countries) 75 Cash Flow Statement and Notes Standalone 6 112 Independent Auditor's Report 118 Balance Sheet 119 Statement of Profit & Loss GLOBAL DELIVERY CENTERS (in Regions) 120 Statement of Changes in Equity 121 Cash Flow Statement and Notes 157 Statement pursuant to Section 129 of the 4 Companies Act, 2013 Growth y-o-y (in %) Datamatics Global Services Limited (Datamatics) builds intelligent solutions for data-driven businesses to improve their productivity and customer experience. The Company’s portfolio spans across Information Technology Services, Business Process Management, Engineering Services and Big Data & Analytics, powered by Artificial Intelligence. Datamatics also has established products in Robotic Process Automation, Advanced Analytics, Business Intelligence and Automated Fare Collection. Headquartered in Mumbai, the Company has strong presence in the USA, Australia, Asia, Europe, and the Middle East. Intelligent solutions for data-driven businesses As the world is evolving towards an From Information Technology Services, integrated, data-driven society and Business Process Management, to digital-first economies are reshaping Engineering Services and Big Data Analytics business models and value creation powered by Artificial Intelligence, we are paradigms, we at Datamatics see a catalysing a new wave of transformation larger role for ourselves in the markets in possibilities. Artificial intelligence, robotics which we operate. and deep analytics are enabling our clients to accomplish encouraging outcomes in With decades-rich experience, we new and innovative ways. build intelligent solutions that enable data-driven businesses to digitally With top-notch standards of service quality transform themselves and strengthen their and operational excellence served through future-readiness in a dynamic operating our customised offerings, we enable our environment. Our global clients rely on us clients to take intelligent decisions and to enhance their productivity and elevate accelerate the time-to-market for staying their customer experience. ahead of the curve in the connected world. Datamatics Global Services Limited At a Glance What we do We build intelligent solutions for data-driven businesses to enhance their productivity and customer experience. EXPERTISE Information Technology (IT) Business Process Management (BPM) Smart Systems Smart Processes iPM Transforming businesses across industries Banking and Publishing Healthcare Insurance Travel and Financial Services Hospitality Retail and Transportation Manufacturing International E-commerce and Logistics Organizations Top three revenue contributors by industry (%) Top three revenue contributors by region (%) Banking and Financial Services - 27 USA - 62 Publishing - 27 Europe - 18 Manufacturing - 10 India & ME - 15 Others - 36 Others - 05 2 Intelligent Solutions for Data Driven Businesses Corporate Overview Statutory Reports Financial Sections Strategic Focus Strengthening digital solutions footprint We deliver a comprehensive suite of innovative services and solutions to customers including Fortune 500 companies for managing their end-to-end Application Life Cycle and Business Critical Processes. Our stellar brand reputation in the market and strong foothold in the IT and ITeS space, along with a three-decade long legacy of delivering solutions tailored to client requirements have helped us create sustainable value for all our stakeholders. We have identified the following strategic priorities to drive robust revenue growth and margin improvements going forward: Focus on products and platforms Automated Fare Collection opportunity Establish partner and reseller channels Strategic Priorities Increase account penetration Invest in marketing and branding Digital Solutions – Robotic Process Automation, mobility, cloud, analytics In FY 2018-19, Datamatics made significant investments in Automated Fare Collection (AFC) has been one of our key focus strengthening its digital footprint, and is now uniquely positioned areas. In FY 2018-19, we won the Automated Fare Collection to implement digital technologies such as Robotic Process contract for Mumbai Metro Line 2A, 2B and 7. With rapid Automation, Mobility, Analytics, Cloud and Artificial Intelligence urbanization globally as well as in India, we believe the AFC space for its customers. We are focusing on deepening our account offers significant potential, and we are well positioned to capitalize penetration with our customers, which include Fortune 500 on this opportunity by leveraging our expertise and experience in companies, by cross-selling and up-selling through integrated providing AFC solutions to 25 major projects globally. We are the sales and marketing efforts. leading company in India to have highly evolved AFC, Smart Gates and Contactless Gates service offerings. Datamatics offers a robust Datamatics is also developing and updating its own IP solutions roadmap for upgrades and lowest lifecycle costs with long-term in the digital technology space. Our products and platforms, such engagements that are critical to infrastructure projects. as TruBot in Robotic Process Automation, TruCap+ in intelligent data capture, iPM in end-to-end workflow management, TruBI In addition, we are constantly exploring emergent technologies in business intelligence and data visualization, and TruFare in such as Artificial Intelligence (AI) and Cognitive Science, and Automated Fare Collection, are gaining good traction. Augment and Virtual Reality at our state-of-the-art research and development center – DataLabs – to complement our existing As part of our product strategy, we are aggressively investing in offerings. Datamatics Digital Limited, erstwhile Techjini, provides us expanding our partner network to increase the sales momentum a strong foothold in the mobility and web technologies space, and and ensure smooth implementation and support for our IP is doing great work in augmented reality and virtual reality. products globally. Datamatics has also been investing in marketing and branding efforts to increase visibility and geographic reach. Annual Report 2018-19 3 Datamatics Global Services Limited Business Overview Transformation through smart solutions In an ever-changing business scenario that demands doing more with less, managing processes that improve enterprise outcomes and agility are business imperatives. Datamatics is a technology company that builds intelligent solutions for data-driven enterprises. Our portfolio spans Information
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