Transit Operations Policies and Procedures Manual
Total Page：16
File Type：pdf, Size：1020Kb
Transit Operations Policies and Procedures Index Editor: Katherine Eckhardt Issue Date: 2/19/02 Revision Date: 04/16/13 Subject Procedure Revised Accident Rereads 1 10/14/03 Unassigned (formerly announcing stops) 31 00/00/00 Appearance Standards (First-line) 6 3/2/06 Appearance Standards (Operator) 24 11/16/12 Assignment of Overtime Extras 64 8/29/01 Assignment Start/Quit Time Changes 7 8/15/00 Assisting Customers with Disabilities 91 8/18/03 Bereavement Leave 56 2/28/00 Cash Gifts 65 8/20/01 CDL Medical Waivers (Deleted – now part of TOP 18) 80 11/19/13 Chief Responsibilities Following Employees Death 66 12/11/09 Coach Spacing 50 2/08/01 Commercial Driver License 18 6/7/11 Creating or Revising Policies 69 11/30/09 Critical Incident Stress Management Team 33 4/19/05 Customer Contact 15 4/16/13 Damaged Clothing Replacement 16 8/15/00 Detailing Operators 29 5/12/11 Dispatching Under Current Contract 12 3/1/01 Donation of Sick Leave/Vacation/AC Time 77 8/22/05 Downtown Seattle Transit Tunnel Operations Procedure 68 6/7/11 Drug/Alcohol Testing 27 12/8/08 Employee Benefits – Employee ID & FlexPass 83 12/11/09 Employment References 61 2/9/01 Extra Board Dispatching 11 12/22/06 First-line Attendance/Miss Policy 94 10/14/02 First-line OT Assignments 26 7/29/11 First-line Supervisor: Calling off the sick, industrial injury list or 95 3/14/06 changing a single vacation, personal holiday or A/C day First-line Supervisor Files 44 4/16/13 First-line Supervisor of the Shake-Up 96 4/16/13 First-line Supervisor Shoe Reimbursement 89 1/18/11 FMLA/KCFML Process Checklist 82 9/2/08 Following the Chain of Command 98 12/8/08 Forms 51 3/15/10 Transit Operations Policies and Procedures Index Editor: Katherine Eckhardt Issue Date: 2/19/02 Revision Date: 04/16/13 Subject Procedure Revised Found Articles 21 11/24/09 Funeral Attendance Co-Worker 49 2/8/01 George Turner Award 62 2/1/06 Grievance Handling-ATU 587 Employees 17 8/22/08 Group D 52 5/12/11 Heat Stress Condition 99 7/7/08 Holiday Vacant Run Pick 19 4/10/09 Investigations 30 5/12/11 Jury Duty 54 5/17/00 Labor Relations – Request for Sources 39 1/25/01 Long-term Disability 73 5/12/11 Military Leave 38 4/1/11 Nepotism 76 8/30/01 No Pick File 37 9/30/05 Non-Revenue Vehicles 42 1/25/01 Medical Records 36 8/28/01 Moving from Full–Time to Part–Time 2 5/12/11 Month/Year/Recognition Program 74 2/7/06 On-Call Chief 9 9/13/10 Open Policy Number (previously assigned to ROM) 84 00/00/00 Operator Base Files 45 2/8/01 Operator Sign-In & Missed Sign-In 13 12/15/11 Overtime Sundries 28 8/16/00 Paid Administrative Leaves 5 4/14/05 Part-Time Additional Trippers 46 12/28/11 Part Time Probation Standards 20 4/16/13 Part-time Transit Operator to Full-time Transit Operator Recruitment 22 8/11/11 Pay for Modified Custom Bus Trippers 25 8/16/00 Paycheck Distribution 14 11/13/09 Payroll Action (PARS) 90 3/1/05 Performance Reports and Commendations 23 8/26/11 Personal Electronic Devices (PEDs) 35 8/26/11 Phase-In/Gradual Return to Work 58 7/3/01 Photo Enforcement Program 97 2/2/11 Positive Performance Counseling 34 11/2/09 Transit Operations Policies and Procedures Index Editor: Katherine Eckhardt Issue Date: 2/19/02 Revision Date: 04/16/13 Subject Procedure Revised Preventable Accidents Discipline 3 4/16/13 Process Servers 79 5/4/08 Professional Training Assessment & Selection 88 11/2/01 Public Disclosure Requests 81 11/16/09 Qualification Pay 32 12/11/09 Rehire Criteria 4 3/7/06 Request for Operator Conversation Recording 75 2/2/06 Retirement Celebration and Memento 57 3/1/05 Roving Chief 93 10/31/03 Separations 67 4/16/13 Sexual Harassment 48 2/8/01 Short Term Disability Claims 71 5/1/12 Sick List 10 9/1/09 SIT Attendance 8 8/1/02 Stalking Policy Termination 59 2/9/01 Standards for Evaluating Probationary Full-time Operators 70 8/22/08 Termination for Failure to Maintain Union Membership 41 1/25/01 Time Off for Scheduled County Interviews 86 3/15/10 Trainee Accidents 47 2/8/01 Transit Bulletin Boards for Union Activity 92 11/2/09 Transit Operator Appearance Standards 24 3/20/13 Transitional Duty Assignments 85 5/12/11 Unemployment Insurance 60 3/6/01 Use of Personal Computers/Software 78 6/12/01 Vacation Errors 40 1/25/01 Vacation Relief 55 6/15/11 Vacation/Annual Leave – PT Operators 72 5/11/06 Vehicle Investigative Hold Policy 53 2/8/01 Website – Operations Section 87 12/11/09 Witness Statements 43 11/16/09 Workers Compensation & Off-the-Job Injury 63 9/5/06 Transit Operations Procedures #01 Subject: Accident Rereads (Pg. 1 of 2) Approval by Manager: Issue Date 9/1/82 Revision Date: 10/14/03 Step 1 Safety Officer Determination A safety officer will review the information on the accident report and conduct any additional investigation (or analysis) important in determining the preventability or non-preventability of the accident. The safety officer will make the judgment and forward a completed evaluation notice to the chief or supervisor for presentation to the employee. Should an employee need to postpone a Reread Request or Accident Review Board hearing, the Safety Section must be notified at least one hour prior to the scheduled hearing at (206) 684-2810. Employees will be allowed no more than two postponements per hearing. This limitation would apply to the requesting employee, to any authorized representative of the employee, and any member of the review panel. Once a postponement has been granted on behalf of an employee, the employee will be required to resubmit a new Accident Reread/Review Request to allow for rescheduling. This must be done within ten days of the postponement request. The safety officers and attending chief, together, will also be allowed only two postponements. A failure, by the requestor(s), of the postponement to keep a third appointment, for any reason, will result in a judgment against the interest of the offending party. Step 2 Accident Reread Committee Should the employee disagree with the judgment of the safety officer, the employee may request, within seven days of notification, a second step review with a Training chief, Union representative and safety officer. The safety officer will vote only in the event of a tie. If additional information is available, the employee is strongly encouraged to provide it. The purpose of the second step is to assure that the employee and the reread committee understand the situation that occurred, and to assure an understanding of the appropriate action needed to resolve the issues in question. Note: When an executive board member is on a full-day union leave, and represents the Union on an accident re-read panel as part of his/her Union duties for that day, he/she will be paid by the Union. When an executive board member works part of his/her regular assignment or is otherwise employed by Metro for part of the day, and represents the Union on an accident re-read panel, Metro will pay him/her for actual time spent on the re-read panel, or an amount necessary to make up his/her daily guarantee (eight or ten hours), whichever is greater. Step 3 Accident Review Board An appeal of the reread decision can be made to the Accident Review Board with the approval of Metro management. Employees must personally request appeals to the Transit Safety Section within 10 days of the reread decision. The accident review board will consist of two senior employees of the appropriate division with good driving records who will be selected by the supervisor of Transit Safety and two supervisors selected from Operations, Service Quality, Service Communications or Safety. A safety representative will chair the appeal board but will not have a vote. Transit Operations Procedures #01 Subject: Accident Rereads (Pg. 2 of 2) Issue Date 9/1/82 Revision Date: 10/14/03 Step 4 National Safety Council Review (Extraordinary Circumstances) If there is a tie vote on the part of the third-step participants in the judgment for the accident, the third-step committee will instruct the supervisor of Safety to forward the matter to the National Safety Council for final determination. In the event the National Safety Council, after its review, makes a non-determinative finding, the accident will be classified in accordance with the second step of the hearing process. Transit Operations Procedures #02 Subject: Operators Moving from FTO to PTO Status (Pg. 1 of 3) Approval by Manager: Issue Date: 6/1/82 Revision Date: 6/29/12 A. A Full-time Operator (FTO) may move to a Part-time Operator (PTO) position in the following situations: 1. An FTO, with the approval of Metro, may resign as an FTO and be immediately hired as a PTO. 2. An Operator who retires and is rehired as a PTO within one year of his/her retirement will not be required to serve a probationary period. 3. Any retired Operator not meeting rehire standards may, at Metro’s discretion, be rehired and required to serve a probationary period (Article 16 Section 2.E).