Show Directory January 30 - February 1, 2006 Hyatt Regency Hotel, Embarcadero Center, San Francisco, CA 051128-01 STW06 SD 1/9/06 7:14 PM Page 3

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Gold Sponsors Bridging the Gap

Silver Sponsor

Bronze Sponsor

Media Sponsors

Show Directory January 30 - February 1, 2006 Hyatt Regency Hotel, Embarcadero Center, San Francisco, CA 051128-01 STW06 SD 1/9/06 7:14 PM Page 3

Mayor’s Welcome Letter

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Table of CContents

Conference Schedule At-A-Glance ...... 4-5 Welcome Letter ...... 6 Keynotes ...... 8 Passport for Prizes ...... 10 Reception Information ...... 10 Company Workshops ...... 12 Industry Focus Workshops ...... 14-15 Tuesday Conference Schedule ...... 16-19 Wednesday Conference Schedule . . . .20-23 SpeechTEK University Schedule ...... 24-25 Floor Plans ...... 26, 28-29 Exhibitor Profiles ...... 30-39 Speaker Profiles ...... 40-65

Gold Sponsors Silver Sponsor Bronze Sponsor

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Schedule At-A-Glance

Sunday, January 29, 2006 4:00 AM -7:00 PM Registration Monday, January 30, 2006 7:00 AM -6:00 PM Registration 7:00 AM -8:30 AM Continental Breakfast 8:00 AM -9:15 AM Opening Keynote: A Customer Panel Moderated by Bill Meisel Featuring Keith Topel (Bank of America) and Jorg 9:45 AM -12:30 PM Industry Focus Workshops Industry Focus Workshops Retail Industry Workshop Manufacturing Workshop Travel & Hospitality Industry Workshop Consumer Electronics Workshop

12:30 PM -1:30 PM Networking Opportunity - Lunch Sponsored by Nuance 1:30 PM -5:00 PM Industry Focus Workshops SpeechTEK University Telecommunications Workshop Voice User Interface Design Health Care Workshop Managing the Procurement & Deployment of Contact Center Applications Financial Services Workshop

5:00 PM - 7:00 PM Exhibit Hall Preview SpeechTEK West “Streets of San Francisco” Reception Tuesday, January 31, 2006 7:00 AM -6:00 PM Registration 7:00 AM -8:30 AM Continental Breakfast 8:00 AM -9:15 AM Keynote Presentation: Steve Chambers, President, Nuance 9:30 AM -5:30 PM Exhibit Hall Open 9:45 AM -11:00 AM Intervoice Company Workshop - Listen. Adapt. Transcend: Managing Evolving Customer Expectations in Voice A 11:15 AM -12:30 PM Intervoice Company Workshop - Transforming the Way People and Information Connect - The Intervoice Omvia TVUI Strategy TVUI Design & Delivery AVIOS Technology Symposium 10:00 AM -11:00 AM Panel: The Role of the Service-oriented Architecture Core Speech Technology Contact Centers in Marketing 11:15 AM -12:30 PM Outsourced and Managed Services Telephone Speech Standards Dialog Development

12:30 PM -2:00 PM Visit Exhibit Hall 2:00 PM -3:15 PM Panel: State of the Industry Natural Language Speech Standards

3:30 PM -5:00 PM Meeting the Potential of the VUI Application Delivery: User Interface Design: Platform Issues and Alternatives Philosophy and Practice 5:30 PM - 7:30 PM SpeechTEK West Reception “Best of California Wines” Wednesday, February 1, 2006 7:00 AM -1:00 PM Registration 7:00 AM -8:30 AM Continental Breakfast 8:00 AM -9:15 AM Keynote Presentation: Sally Ride, Former NASA Astronaut and America’s First Woman in Space 9:00 AM -11:00 AM Avaya Company Workshop: Avaya Speech and Intelligent Communications Workshop 9:30 AM -2:00 PM Exhibit Hall Open 10:00 AM -12:00 PM Cisco Company Workshop: Cisco Customer Contact Solutions for Self-Service TVUI Strategy TVUI Design & Delivery AVIOS Technology Symposium 10:00 AM -11:00 AM Panel: Voice Search Panel: Speech Analytics Developments in Text-to-speech

11:15 AM -12:30 PM Case Studies: The Impact Developing Effective Dialogs Developing Speech Applications: of Speech Applications Tools and Techniques

12:30 PM -2:00 PM Visit Exhibit Hall 2:00 PM -3:15 PM Directory Assistance Network-based Multimodality Application Delivery Platforms: & Auto Attendants Today’s Alternatives and Their Evolution 3:30 PM -5:00 PM Unified Communications Speaker Authentication Digging Deeper

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Schedule At-A-Glance

d Jorge Astray (Telefonica Soluciones) SpeechTEK University Best Practices in Tuning Speech Application Performance Don’t Forget Multimodal Speech Solutions for a Mobile Workforce Evolving Customer Service: Integrating the Contact Center & IT to get your SpeechTEK University Building Voice Applications in a Java Environment Passport Building Voice Applications in a .NET Environment Stamped!

ice Automation Systems (Workshop repeats at 2:00 PM) mvia Solutions Framework (Workshop repeats at 3:15 PM) Convergence Productivity SpeechTEK University

Panel: Speech for the Consumer: Exclusive Briefing by Datamonitor Development Tools and Delivery Home and Away Platform Demo,Workshop 2 Next Generation Platforms for Delivery Health Care & Medicine Development Tools and Delivery of Voice and Multimodal Services Platform Demo,Workshop 2

Automotive Telematics Where Do Multimodal Interfaces Tools for Building & Developing Have the Most Utility? Standards-based Applications Multimodal Solutions Testing & Monitoring Speech Applications Tools for Building & Developing Standards-based Applications (cont.)

Convergence Productivity SpeechTEK University Embedded Speech Technology Speech & Enterprise Productivity VoiceXML Forum Certifications for Platforms and Developers Panel: Searching Audio & Video Speech on PCs Speech Application Development Workshop Content on the Web

Mobility and Speech Microphone Technology Text-to-speech Synthesis: Here Today, and More Tomorrow Innovative Speech Applications Accessibility for Everyone Text-to-speech Synthesis: Here Today, and More Tomorrow (cont.)

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Welcome Letter

SpeechTEK West is thrilled to bring you a powerhouse event that will help you BRIDGE THE GAP between where your organization stands today and where speech technologies, such as speech recognition, text- to-speech synthesis, speaker authentication and audio search, can take you. We are glad you are here with us to enjoy another San Francisco treat.

Allow us to first thank the event sponsors: Nuance and Intervoice as Gold Sponsors; Cisco Systems as the Silver Sponsor; and Avaya as the Bronze Sponsor. We would also like to thank West for the badge inserts; Loquendo for the pens and Intervoice for lanyards

SpeechTEK West combines two very dynamic programs, Bill Meisel’s Telephony Voice User Interface conference (TVUI) and the Applied Voice Input/Output Society conference (AVIOS), to provide you with unprece- dented educational opportunities and access to the best in speech technologies. There are 60 conference sessions that are packed with industry experts representing diverse backgrounds and perspectives to ensure that your questions are answered and every aspect of the industry is examined.

And don’t forget to visit the exhibit hall located in the Grand Ballroom! This year’s showcase offers the industry’s leading companies displaying the latest and greatest products, deployments, and solutions. We are introducing a new program this year - Passport for Prizes! As you make your way around the show floor, please have your passport stamped at each booth. Only a completed passports can be entered into the prize drawing!

We believe that SpeechTEK West not only provides a great conference agenda, but also valuable networking opportunities that will be opened up for you as you meet the leaders of speech technology and learn first hand the ways that speech can revolutionize your organization.

We greatly appreciate your participation and strive to make this a worthwhile experience for you. If you need assistance in any way this week, please find a member of SpeechTEK show management, who will be happy to take care of you.

Sincerely,

Bill Meisel Bill Scholz John Kelly President President Editor-in-chief TMA Associates AVIOS Speech Technology Magazine [email protected] [email protected] [email protected]

P.S. Please take a moment and complete the event survey, it will help SpeechTEK West become an even better show! Please drop off completed surveys at the Speech Technology Magazine booth located in booth 124 or hand it to any SpeechTEK West representative.

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Keynote Speakers - Bayview Room

Monday, January 30, 2006 • 8:00 AM Customer Panel Moderator: Bill Meisel Join veteran industry analyst Bill Meisel as he examines recent speech deployments. Bill will be joined by customers who have deployed innovative speech applications. Among the participants scheduled to appear are Keith Topel of the Bank of America, who currently manages the group responsible for the bank’s IVR Systems including customer experience, call flow & scripting, call routing and IVR reporting, and Jorge Astray the head of business development for enterprise marketing for Telefonica Soluciones (Telefonica Group - Spain).

Customer Panel: Keith Topel, Vice President and Group Operations Manager of IVR Integration, Bank of America Jorge Astray, Head of Business Development for Enterprise Market, Telefonica Soluciones

Tuesday, January 31, 2006 • 8:00 AM Steve Chambers President, Nuance Steve Chambers leads the company's global efforts. Recognized as one of the top exec- utives in the speech industry, Chambers has successfully applied his marketing and strategic leadership to a vision for mainstream speech applications and has helped position Nuance as the premier provider of speech technologies, applications, and solutions. He joined Nuance in August 2003 when the company acquired SpeechWorks, where he served as senior vice president of worldwide sales and chief marketing officer since 1999. Previously, Chambers held chief marketing officer roles at Arbortext, Inc., VDOnet, and PictureTel Corporation. Prior to PictureTel, he was a consultant for a division of McKinsey Corporation. Chambers holds a bachelor’s degree from Wesleyan University, and a master’s degree in communications and science from Boston University.

Wednesday, February 1, 2006 • 8:00 AM Sally Ride Former NASA Astronaut and America’s First Woman in Space Dr. Sally Ride flew in space twice. Her first flight was aboard the space shuttle Challenger in 1983. Dr. Ride's second spaceflight was also aboard Challenger in October 1984. In June 1985, Dr. Ride was assigned to a third space shuttle flight which was interrupted in January 1986 by the space shuttle Challenger accident. For the next six months she served as a member of the Presidential Commission investigating the accident.

Dr. Ride has written five books, “To Space and Back,” “Voyager: An Adventure to the Edge of The Solar System,” “The Third Planet: Exploring The Earth From Space,” “The Mystery of Mars” and her latest book, “Exploring Our Solar System.” Dr. Ride is currently a professor of physics at the University of California, San Diego and CEO of Imaginary Lines, Inc.

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Passport For Prizes / Reception Information GRAB YOUR PASSPORT!

And take a trip around the show floor!

Collect a stamp from each booth to be eligible* for a prize drawing.

Three drawings will be held on Monday and Tuesday. Five drawings will be held on Wednesday. *Completed Entries only. One Per Attendee.

Prizes donated as follows: Acclaim Telecom- Portable DVD Player, Avaya – iPod, Brooktrout Technologies – MP3 Player, Cisco Systems – Sony Playstation Portable with Safe Case, ClickFox - $200 AMEX Gift Checque, Eicon Networks – Playstation 2, , Inference Communications – Australian wine, IQ Services - $100 Best Buy Gift Card, Nexidia – iPod Nano, Worldly Voices – 1 Session of 30 America/English Voice Prompts, 411XML – Cannon Powershot SD500 Digital Camera, PLUS MORE!

The Best of California Wine Reception At SpeechTEK West

Tuesday, January 31, 2006 13 Views Lounge, Atrium Level 5:00 PM – 7:00 PM

Sonoma and Napa Valleys are syn- Streets of San Francisco Welcome Reception onymous with the best wines in the world today. From the vineyard- And Exhibitor Showcase! friendly climate to the care and tradi- tions of its many famous wineries, the Monday, January 30, 2006 California wine country is one of 5:00 PM – 7:00 PM America’s greatest treasures. We are pleased to present you with a special wine-tasting reception featuring the Join us in the Grand Ballroom as we bring the enjoyment of best offerings from leading wine San Francisco to you. Network with your peers, make new makers. Whether you’re a wine con- friends and enjoy the ambience and excitement of the “city by noisseur or just interested in this rich the bay.” This is a wonderful introduction to the event and tradition, this reception is sure to an advance opportunity to familiarize yourself with the please your palate and afford you a exhibitors for this can’t-miss event. Be sure to attend so you wonderful chance to network with can relax before the sessions and prepare to take full advan- fellow conference participants. tage of SpeechTEK West!

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Speech Technology Magazine’s Most Innovative Solutions Awards are presented annually at SpeechTEK in New York City to companies (end- users/customers, not vendors) deploying creative speech-service solutions that have impacted their organizations in innovative and unique ways.

The Speech Solutions Awards are presented to companies in 10 categories for outstanding accomplishments bringing new products and services to the marketplace. The awards are selected by industry peers in an online poll.

Reminder Dates for this Year’s Awards: Most Innovative Solutions Awards

Nominations Open March 21, 2006 Nominations Close May 1, 2006 (Entry Deadline) Speech Solutions Awards

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Company Workshops

WEDNESDAY

TUESDAY AVAYA Company Workshop: AVAYA Speech and Intelligent Communicaitons Intervoice Company Workshop: Workshop Listen. Adapt. Transcend - Managing (Garden Room, Atrium Level) Evolving Customer Expectations in Voice 10:00 AM – 12:00 PM Automation Systems Attend this workshop to learn about the latest soft- (Garden Room, Atrium Level) ware platforms, tools, and services that maximize cus- 9:45 – 11:00 AM & 2:00 – 3:15PM tomer service responsiveness and operations agility. This Learn how adaptive interaction and personalization workshop will discuss migration considerations when can help you maximize every customer contact through moving from traditional IVR to next generation, IP- the use of voice user interfaces, business intelligence, based Voice Portals as well as the role and impact of Web business rules engines and access to CRM databases. Services on applications development with new Eclipse- based tools like Dialog Designer. Intervoice Company Workshop: Transforming the Way People and Information Connect - The Intervoice Omvia Solutions Framework WEDNESDAY (Garden Room, Atrium Level) 11:15 AM – 12:30 PM & 3:45 PM – 5:00 PM Learn how Intervoice is assisting companies in mov- Cisco Company Workshop ing from the traditional call center to a dynamic and Cisco Customer Contact Solutions for Self-Service future-proof contact center with a distributed service (Hospitality Room, Atrium Level) oriented architecture utilizing open standards, web serv- 9:00 AM – 11:00 AM ices and IP technologies. Come to the Cisco workshop to learn how Cisco’s industry leading speech self-service applications are helping to create sustainable competitive advantages for businesses of all sizes. You’ll learn from best practice examples and have an opportunity to talk with Cisco experts who can answer your questions live and in real- time. Don’t miss out on this unique opportunity! Open to all attendees.

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To Our Event Sponsors...

Gold Sponsors

Silver Sponsor

Bronze Sponsor 051128-01 STW06 SD 1/9/06 7:16 PM Page 17 INDUSTRY FOCU Monday, January 30, 2006 • Hyatt Regency Hotel, 5 Embarcadero Center, San Francisco, CA

Monday Afternoon Sessions • 1:30 PM - 5:00 PM

Retail Industry (Seacliff B) The needs of retail companies range widely, from technical support for consumer electronics products to store locators to product ordering. Speech technology is increasingly supporting this segment. An expert moderator will lead an in-depth discussions highlighting the triumphs and pitfalls in deploying speech solutions and what companies in this industry would like to see from vendors. MODERATOR: Stephanie Owens, Associate Editor, Speech Technology Magazine PANEL: Dave Holsinger Senior Product Manager, Apptera; Hank Schuyler CEO, Speech2Data; Amit Desai, CTO, Voxify; Joe Carey, President, Versay Solutions; John Kirst, Vice President of Business Development

Travel and Hospitality Industry (Seacliff D) Speech can help the travel and hospitality industry serve its customers better while controlling costs, a necessity in this increasingly competitive industry. Experts and companies in the industry discuss how more mundane contact-center calls can be automated without harming customer satisfaction, allowing agents to handle more difficult cases. This session also addresses the potential for handling more complex transactions. MODERATOR: Marketta Silvera, CEO, Apptera PANEL: Adeeb Shanaa, CEO, Voxify; Steve Chirokas, Senior Director, Products & Channel, Convergys; Tom Houwing, Director, voiceandvision

Manufacturing and Logistics Industries (Marina Room) An in-depth, interactive discussion of needs, solutions and experiences of companies in the manufacturing and logistics sector. Speech applications in manufacturing arise from call centers supporting business customers that, for example, want to know the status of orders or the availability of specific items. They can also arise from internal applications, such as picking products in warehous- es. This interactive session examines what speech can do for manufacturing and distribution companies. MODERATOR: Mark Anikist, Senior Speech Engineer, Cadre Technologies PANEL: Jim Logan, New Ventures, Vocollect; Mark Wheeler, Warehouse Distribution Solutions, Symbol; Howard Green, President, VLH Controls; Mark Anikst, Senior Speech Engineer, Cadre Technologies

Consumer Electronics Industry (Seacliff C) An in-depth, interactive discussion of needs, solutions and experiences of companies in the consumer electronics and home entertainment sector. An expert moderator will lead discussions highlighting the triumphs and pitfalls in deploying speech solutions and what companies in consumer electronics would like to see from vendors. MODERATOR: John Oberteuffer, Chairman Advisory Committee, Fonix Corporation PANEL: Todd Mozer, President, Sensory; Mobeen Khan, COO, Metaphor Solutions; Tim Hong, Vice President Mobile Wireless and Games, Fonix Corporation; Craig Peddie, Vice President and GM of Embedded Speech Solutions, Nuance; Cameron Etezadi, Development Lead, Microsoft

Monday Afternoon Sessions • 1:30 PM - 5:00 PM

Health Care Industry (Seacliff B) Health care faces the classic conflict of keeping costs under control while maintaining quality of service, but with the heightened tension of quality of service often meaning quality of life for patients. Speech technology can make the creation of the Electronic Medical Record go faster and cost less, as well as help automate aspects of health care administration and communication. This interactive session discusses a wide range of ways speech technology contributes to patient care and reduces costs. MODERATOR: Stephanie Owens, Associate Editor, Speech Technology Magazine PANEL: Suresh Gursahaney, President & CTO, MicroAutomation, Inc.; Klaus Stanglmayr, Senior Product Marketing Manager, Philips Speech Recognition Systems; Jason Groshart, Product Engineering Manager, Gold Systems; Stan Nowak, President, Silverlink Communications; Michael Moore, Business Design Analyst, West Corporation; Gail Toti, Director of Sales, Professional Services, Envox Americas

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Monday Afternoon Sessions • 1:30 PM - 5:00 PM (Continued)

Telecommunications Industry (Seacliff D)

1:30 PM - 5:00 PM

This is THE place to be to learn how voice can contribute to effective services for telcos and mobile service providers. Using speech-and integrating it with other modes-can deliver unique services with a superior user experience that will drive usage and ROI. Join us to find out who's already doing it, how they are doing it and what's possible in the future. MODERATOR & SESSION ORGANIZER: Dan Miller, Senior Voice Business Analyst, Opus Research

The State of Speech Deployments in Telecommunications ...... 1:30-1:45

Updated findings from Opus Research’s Service Provider Speech Solutions Census. Commentary on the Importance of Customer Satisfaction for Customer Care Applications. Conclusions on the importance of good design to accomplish business objectives across multiple ‘touch points’. SPEAKERS: Dan Miller, Senior Analyst, Opus Research, Inc.; Avery Glasser, Analyst, Opus Research, Inc.

Design Workshop: The Holistic View ...... 1:45-2:30

Success with over-the-phone services depends on designing them first—and then applying the technologies you need to create those services. It starts with good customer care, and expands across multiple modes of communications and touch points. Voice Partners will provide an overview of the design objectives and techniques for telecom applications and talk about how speech ‘fits’ in the overall service offering. SPEAKERS: Melissa Dougherty, Co-Founder, VoicePartners; Wally Brill, Co-Founder, VoicePartners

Customer Care Panel ...... 2:30-3:15

It all starts with great customer care—and that’s not easy. In this session, you’ll hear seasoned veterans talk about their experiences designing and maintaining great speech-enabled services. MODERATORS: Melissa Dougherty, Co-Founder, VoicePartners & Wally Brill, Co-Founder, VoicePartners SPEAKERS PROVIDED BY: Orange UK; Cingular One/Alltel

The Enhanced Directory Assistance Angle ...... 3:30–4:15

Merging speech, search and directories, addressing the underlying questions, “How does DA figure into creating a positive web of enhanced services?” and “Where is the value for both businesses AND their customers?” SPEAKERS: Tom Latinovich, Co-founder, Jingle Networks; Chris Landes, INFONXX; Laura Marino, Tellme

Future Directions – Over-the-Phone Services of the Future, and the Role of Speech Technology...... 4:15–5:00

In this panel, we’ll explore the role of voice in service offerings that can actually drive usage and revenue for phone companies. What happens as customer service and value added services meet? When the handset becomes capable of more (e.g., recognition, Flash, etc.) What happens as bandwidth grows? With VOIP? SPEAKERS: Guillaume Leroux, Voice Services Expert, France Telecom; Melissa Dougherty, Co-Founder, VoicePartners; Wally Brill, Co-Founder, VoicePartners

Financial Services Industry (Seacliff C) An in-depth, interactive discussion of needs, solutions and experiences of companies in the financial and insurance sector. This workshop will provide interactive discussion into specific speech applications that support financial companies, including banks, insurance companies, brokerage companies and others. As financial services companies become increasingly integrated, offering a wider range of services, call centers in particular can be overwhelmed without the help of speech technology automation. MODERATOR: Ron Owens, Vice President of Professional Sevices, Intervoice/Edify PANEL: Rosanna Duce, VP, Loquendo; Vytas Kisielius, President, Adeptra; Greg Pal, Financial Analyst, Tellme Networks; Holger Stoltze, Director, Professional Services, VoiceObjects

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Tuesday, January 31, 2006 • Hyatt Regency Hotel, 5 Embarcadero Center, San Francisco, CA

10:00 AM - 11:00 AM

Panel: The Role of Contact Centers in Marketing - More Than Just Problem-solving (Bayview Room A) Initial deployments of speech technology in contact centers focused on lowering costs, often by replicating tasks that were previously done by agents. But speech technology, by enabling relatively complex interaction without an agent, can be used to generate business by making the most of every call from a customer. The customer contact can be used to build a brand, deep- en a relationship, or to up-sell or cross-sell in ways that the customer views as a service. This session explores the issues and opportunities involved in viewing the telephone as another marketing channel.

MODERATOR: Bill Meisel, President, TMA Associates PANEL: Marie Jackson, VP of Marketing, Intervoice/Edify; Joellyn Sargent, VP Marketing, Notifications Management, Premiere Global Services; Bob Furniss, President, Touchpoint Associates; Randy Haldeman, VP Marketing, Apptera; Marie Mateer, VP Commercial Speech Solutions, BBN Technologies

Panel: Service-oriented Architecture: Integrating Web Services and Telephone Applications (Bayview Room B) Some telephone speech applications stand alone, but, increasingly, they are being more tightly integrated with other resources. These include the resources supporting Web sites, IP telephony systems, and software supporting agents, supported by a growing interest in using the same service-oriented architecture for Web, enterprise, and telephone applications. This session addresses such integration, its advantages, and how it is done.

MODERATOR: Nancy Jamison, Principal Analyst, Jamison Consulting PANEL: Sean O'Connell, Marketing Mgr/IP Comm., Product & Technology Marketing Org., Cisco Systems; Lawrence Byrd, Director, IP Telephony & Mobility, Avaya, Inc.; Chit Chung, Sr. Research Scientist, Telcordia; Todd Espy, Technical Architect, Adea Solutions; Tiemo Winterkamp, VP of Strategy & Market Research, VoiceObjects

Core Speech Technology: Are We There Yet? (Seacliff D) An improvement in core speech recognition technology is difficult to demonstrate without controversy, since accuracy is strongly dependent on application, particular speakers, background noise, and other variables. Nevertheless, improved accuracy clearly pays off in making applications easy to design and use. Beyond accuracy, speech recognition technology can be improved by better handling of complex or "natural" dialogs. Similar considerations apply to improvements in other speech technologies. Are we reaching the limits of what can be done, or is more possible? What research directions will prove most productive? These talks give attendees a sampling of what we may see in the future. AVIOS TVUIAVIOS TVUI MODERATOR: Alex Rudnicky, Principal Systems Scientist, Carnegie Mellon University SPEAKER: Vlad Sejnoha, Chief Scientist, Nuance; Yoon Kim, CEO, Novauris Technologies; Randy Ford, CTO, Sonum Technologies Inc.

Panel: Speech for the Consumer: Home and Away (Seacliff C) Consumer electronics present a range of challenges to speech technology. Limitations in cost, computing power, and memory limit the complexity of a speech interface; but in some high- end products like wireless phones and PDAs, the platform is becoming less constraining and speech interfaces more flexible. Speech solutions inside the home and automobile are also gaining in importance as the Web, telephony, and entertainment converge. The long-predicted digital convergence may finally be near, adding innumerable features to every device. Speech interfaces may be the only practical alternative to giving consumers access to these proliferating choices.

MODERATOR: Peter Mahoney, Vice President Worldwide Marketing, Speech Division, Nuance PANEL: Scott Maddux, VP Product Marketing, AgileTV; John Oberteuffer, Chairman Advisory Committee, Fonix Corporation; Jordan Cohen, CTO, Voice Signal; Dean Weber, President & CEO, OneVoice Technologies

Exclusive Briefing by Datamonitor (Seacliff B) Two powerful industry analysts from Datamonitor explore two of the hottest topics in speech technologies in this tutorial. Daniel Hong explores why the next five years will exhibit strong demand for hosted and managed speech services in North America. Hong will discuss why providers and businesses find themselves asking several questions such as: “Where is the hosted DTMF market heading? At what rate is the hosted speech market growing? What are the advantages of open-architecture in the hosted IVR market? Is there a growing demand for premise-based managed speech services? Who are the major players in the hosted IVR market?” This presentation will answer these questions and analyze the segments that comprise the North American hosted IVR market. Peter Ryan presents exclusive Datamonitor research that explores why the U.S.-based outsourced contact center agents will decline, due in part to the growth of speech self service. This presentation aims to explore this development by illustrating: How speech vendors can capitalize on the decline of outsourcing in-growing vertical markets; How to identify the right applications to target; how to win

PRODUCTIVITYbusiness using voice CONVERGENCE solutions from TECHNOLOGY SYMPOSIUM companies DESIGN & DELIVERY looking to offshore agents. STRATEGY This presentation will use Datamonitor's latest market statistics, ensuring that it is as relevant and topical as possible for delegates. SPEAKERS: Peter Ryan, Anaylst CRM, Datamonitor Canada; Daniel Hong, Senior Voice Business Analyst, Datamonitor

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Tuesday, January 31, 2006 • Hyatt Regency Hotel, 5 Embarcadero Center, San Francisco, CA

11:15 AM - 12:30 PM

Outsourced and Managed Services: Evaluating the Alternatives (Bayview Room A) Telephone speech applications can be hosted at several levels. A company can outsource only the speech technology engines and telephone system connectivity while retaining the application on an internal Web server. At the other extreme, all of the application development and management can be outsourced PRODUCTIVITY as well. In either case, CONVERGENCE outsourcing is TECHNOLOGY SYMPOSIUM usually on DESIGN & DELIVERY a pay-for-use STRATEGY basis, reducing capital expenditures and the time to deploy an application. Outsourcing can also be an effective option in transitioning AVIOS from an existing system to a new TVUI speech system. This ses- TVUI sion illustrates some of the options and benefits in hosted and managed services.

MODERATOR: Bill Meisel, President, TMA Associates SPEAKERS: Prashanta Pradhan, Senior Speech Systems Engineer, West Corporation; Tom Smith, Senior Manager, MCI; Steve Pollock, Co-Founder & EVP, TuVox; Assaf Baciv, Senior Product Manager, BeVocal

Telephone Speech Standards: Planning for Today and Tomorrow (Bayview Room B) Standards and proposed standards have revolutionized the deployment of speech applications. The usual advantage of standards—portability and availability of developers and packaged applications—are only part of the story. The logical and physical separation of the application from the underlying voice infrastructure has made overall systems more reliable and easier to manage. In addition, it is easier to use Web-based standards with existing Web services to personalize applications. This session outlines what managers need to understand about today's voice standards and their evolution.

MODERATOR: Bruce Pollock, VP Professional Services, West Corporation SPEAKERS: Kyle Danielson, Lead Software Engineer, LumenVox; Chris Passaretti, Software Development Manager, Nortel; Jeff Haynie, CTO, Vocalocity

Dialog Development: Techniques, Tools, and Best Practices (Seacliff D) General principles can be useful in voice user interface design, but often the most revealing lessons come from experience with deploying applications. Often, small details can make big differences in system performance and acceptance. The wording of a prompt, the right voice, providing an example, an appropriate pause, broadening the grammar to accept a common but unexpected response—these types of changes can make a big difference in the acceptance and effectiveness of an application. This session gets into the details of effective VUI design and tuning of the VUI—methods, tools, and technology for creating the most effective automated dialogs.

MODERATOR: Ed Margulies, COO, Telephony@Work SPEAKERS: Steven Lewis, User Experience Design Lead, AT&T Labs; Sondra Ahlén, Principal VUI Consultant & Owner, SAVIC; Mithun Balakrishna, PH.D Student, The University of Texas at Dallas; Bob Cooper, Chief Architect Voice Portal, Avaya

Next-Generation Platforms for Delivery of Voice and Multimodal Services (Seacliff C) As voice and data networks converge, “next-generation” platforms use more computer technology and less telephone technology to deliver interactive applications. Next- generation platforms emphasize standards such as VoiceXML, X+V, and SALT to separate the application from the underlying speech technologies, telephone interfaces, and backend services. Next-gen platforms also often emphasize integration with modern software environments such as application servers, allowing use of Web services and dynamic generation of voice code. They support an evolution to IP telephony. This session covers alternatives for delivering pure voice services in this changing environment, and also covers some aspects of multimodal interfaces.

MODERATOR: Mark Randolph, Fellow of the Technical Staff and Director of Technology Planning, Motorola SPEAKERS: Mark Rayburn, President & CEO, DemandVoice; Rob Marchand, Senior Director, VoiceGenie Technologies; RJ Auburn, Chief Technology Officer, Voxeo; Glenn Shires, Prinicipal Engineer, Intel; Don Steul, VP of Products, Apptera,

Heath Care and Medicine: Creating the Electronic Medical Record (Seacliff B) Bowing slowly, but surely, to cost and quality-of-care pressures, health care is increasingly adopting computer technology and moving away from reams of paper in files. For the Electronic Medical Record to be effective, it must be current and accurate. At the same time, busy health care professionals face increasing demands on their time and the detail of their reporting. Speech recognition reduces the cost and delay of medical transcription, and can potentially aid the health care professional by prompting for missing information critical to quality of care and to accurate billing. This session describes some of the commercial solutions available.

MODERATOR: Susan Hura, Principal, SpeechUsability SPEAKERS: Klaus Stanglmayr, Senior Product Marketing Manager, Philips Speech Recognition Systems; Merrit Maxim, Product Manager - Dictation Solutions, Nuance; Todd Kuoni, Director- eDoc Product Development, IntrinsiQ; Donald Fallati, Senior VP of Marketing and Strategic Planning, Dictaphone

SpeechTEK West 2006 Show Directory www.speechtek.com 17 051128-01 STW06 SD 1/9/06 7:16 PM Page 21 TUESDAY’S CONFE

Tuesday, January 31, 2006 • Hyatt Regency Hotel, 5 Embarcadero Center, San Francisco, CA

2:00 PM - 3:15 PM

Panel: State of the Industry - Where Telephone Applications Are Today and What We Can Expect (Bayview Room A) The voice user interface (speech recognition, text-to-speech, and speaker authentication) has made the automation of telephone applications a caller-friendly option. At the same time, other trends in telephony have made calls and delivery platforms less expensive and more flexible. Companies that have formerly focused on Web applications are showing signs of moving into telephony using voice directory search as a lead application. Experts on this panel discuss what these trends and others mean to call centers, enterprises, Internet-based services, and telephone service providers.

MODERATOR: Bill Meisel, President, TMA Associates PANEL: Tim Moynihan, Director of Product Marketing, Intel; Albert Kooiman, Senior Business Development Mgr, Microsoft; Scott Taylor, Senior Director, Applications Engineering, Nuance; Igor Jablokov, Program Director, IBM; Steve McElderry, Director of Product Marketing, Cisco Systems

Natural Language: Call Routing and Other Applications (Bayview Room B) Speech recognition has the potential to make interactions between the caller and the system natural and intuitive, a pleasant experience for the user while completing transactions reliably and quickly. Modeling dialog after pre-existing touchtone deployments leads to the same “main-menu mentality” as the touchtone application. Applications are going beyond highly structured menu-driven formats to more flexible dialogs, but natural language technology has limitations. It can be used effectively when it is understood and when appropriate tools are available. This session discusses what can be done and how to do it.

MODERATOR: Deborah Dahl, Principal, Conversational Technologies SPEAKERS: Sunil Issar, Director, Convergys; Roberto Pieraccini, CTO, Tell-Eureka Corporation; William Becchina, Business Development Manager, Nortel; John Joseph, Vice President of Corporate Marketing, Envox Worldwide

Speech Standards: Current Options and Their Evolution (Seacliff D) VoiceXML, SALT, and X+V are examples of speech-specific standards/specifications that have been deployed in fielded telephone applications. The speech standards are supported by other standards, such as the call control standard CCXML, the Media Resource Control Protocol (MRCP) interface to speech engines and others. The advantages of standards are well estab- lished, but in their early implementations, they often don’t support all the features that a developer may want. Today’s speech standards are evolving rapidly. Talks in this session discuss the role, interaction and future of these standards. AVIOS TVUIAVIOS TVUI MODERATOR: Bill Scholz, Architect Director, Unisys SPEAKERS: Judith Markowitz, President, J. Markowitz Consultants; Michael Pust, Speech Recognition Developer, LumenVox; James Larson, Manager, Advanced Human Input/Output, Intel

Automotive Telematics: Vehicle- and Network-based Applications (Seacliff C) Electronic systems and wireless connectivity in vehicles—telematics—demand a means of control that doesn't interfere with driving. Speech interfaces are a necessity for hands-free use. Speech technology in vehicles can be supported with embedded speech in the vehicle or in a portable device, such as a wireless phone, that can be connected to the vehicle (e.g., by Bluetooth wireless technology). For vehicles with wireless connections to a network, the speech recognition can be network-based. This session discusses the options in using speech in telematics applications, along with examples of specific applications.

MODERATOR: Thomas Schalk, Vice President, ATX Technologies SPEAKERS: Thomas Schalk, Vice President, ATX Technologies; Salahuddin Khan, NAVTEQ Corporation, Senior VP Technology & Development/CTO; Dimitri Kanevsky, Research Staff Member, IBM and Roberto Sicconi, Manager - Conversational Multimodal Solutions, IBM; Tom Houy, VP Marketing Communications Americas, CSR

Where Do Multimodal Interfaces Have the Most Utility? (Seacliff B) Two trends seem inexorable: (1) portable devices are becoming multi-functional; and (2) network-based applications accessed by wireless devices are becoming more complex. Both factors require an improved user interface. Speech is a natural interface, particularly when the device is also used as a phone. At the same time, other modes of interaction such as keypads and screens can make the interaction more flexible. This panel session discusses and debates when multimodality is appropriate, issues of platform variations and how to make multimodal interfaces effective.

PRODUCTIVITYMODERATOR: CONVERGENCEElaine Cascio, TECHNOLOGY SYMPOSIUM Vice President, DESIGN & DELIVERY Vanguard Communications STRATEGY SPEAKERS: Mark Randolph, Fellow of theTechnical Staff and Director of Technology Planning, Motorola; Dave Raggett, Dr, W3C/Canon; Elaine Cascio, Vice President, Vanguard Communications

18 www.speechtek.com Show Directory SpeechTEK West 2006 051128-01 STW06 SD 1/9/06 7:16 PM Page 22 ERENCE SESSIONS

Tuesday, January 31, 2006 • Hyatt Regency Hotel, 5 Embarcadero Center, San Francisco, CA

3:30 PM - 5:00 PM

Meeting the Potential of the Voice User Interface - Design Objectives and Techniques for Contact-Center Dialogs (Bayveiw Room A) Designers and managers are still learning about how callers will react to a speech system. We are beginning to understand the best way to design Voice User Interfaces to help callers achieve their objective quickly and to achieve company objectives while doing so. There are still many answers we don't have PRODUCTIVITY and upon which experts CONVERGENCE disagree. Some TECHNOLOGY SYMPOSIUM of these DESIGN & DELIVERY disagreements STRATEGY rise to management and business issues, such as how much to try to use the speech system to enhance the company's brand AVIOS or whether to potentially stress the speech TVUI technology by making TVUI the interaction more "natural." Our panel will debate these and similar issues.

MODERATOR: Mike Cohen, Google PANEL: Silke Witt-Ehsani PhD, Director, VUI Design & Speech Science, TuVox; Lizanne Kaiser, Sr. Principal Consultant, Genesys Telecommunications Laboratories, Inc.; Tony Sheeder, Nuance; Mark Levinson, President, VoxMedia Consulting Inc.

Application Delivery: Platform Issues and Alternatives (Bayview Room B) As speech standards mature and as telephony merges with Internet standards, the basic functionality of application delivery platforms tends to be similar. But there is functionality not yet covered by standards, and it is possible that some applications are still better served by proprietary solutions. Even within the range of approved standards or widely supported specifications, there is variation in performance, particularly when high loads and reliability are key requirements. Another important factor in platform choice is the availability of development and lifecycle- management tools. This panel debates the key features that buyers must consider and discusses the similarities and differences in platforms.

MODERATOR: Matt Yuschik, Human Factors Specialist, Convergys SPEAKERS: Anand Ramakrishna, Architect, Microsoft; Brian Bischoff, VP, Voice Platform, Genesys Telecommunications Laboratories; Jeff Marcus, Technical Lead, Nuance; Steven Pollock, Executive Vice President and Co-Founder, TuVox; Ken Waln, Vice President of Development and Chief Architect

User Interface Design: Philosophy and Practice (Seacliff D) The design of speech interfaces can sometimes reflect both a point of view of the designer as well as empirically-based conclusions on best practices. We are at an early stage in understanding the way that people want to speak with machines. It is thus not surprising that significant differences exist among experts. For example, some emphasize the importance of branding and the personality of the speech interface, while others argue that, when overdone, this practice can raise false expectations. This session dives deep into some of the science-versus-art and philosophy issues in dialog design.

MODERATOR: Susan Hura, Principal, Speech Usability PANEL: Mark Stallings, VUI Designer, IBM; Ann Cannon, Senior VP, Sales & Product Management, Prairie Systems, Inc.; Erin Smith, Senior Speech Analyst, Syntellect, Inc.; Juan Gilbert, Associate Professor, Auburn University; Darla Tucker, Manager, Professional Services, Intervoice

Multimodal Solutions: Mixing Speech and Other I/O Options (Seacliff C) Speech input and output is easing the use of small devices such as telephones, toys and TV remote controls, adding a new interface option to PC and game interfaces, allowing eyes- and hands-free interaction with automotive systems and allowing report creation in vertical markets such as health care. In many of these cases, speech is supplemented by other options such as screens, keyboards or cursors, leading to a multimodal interface. The talks in this session provide an overview of the range of multimodal applications.

MODERATOR: Alex Rudnicky, Principal Systems Scientist Carnegie Mellon University SPEAKERS: Luisa Cordano, Product Mgr Embedded Technologies, Loquendo; Tom Neary, Director of Portfolio Brand Management, Nortel; James Barnett, Chief Architect, Aspect Communications; Dave Burke, CTO, Voxpilot

Testing & Monitoring Speech Applications: Making the Most of an Installation (Seacliff B) Systems and services that test telephone speech applications for failures of design and for problems created by large loads seldom find an initial deployment without some problems. Problems can develop that cause systems to begin malfunctioning, sometimes because of supposedly simple changes and sometimes because of subtle changes in the operating environment. This session describes software, hardware and services that test and monitor speech applications.

MODERATOR: Christian Dugast, VP Business Development, VoiceObjects SPEAKERS: Rick Rappe, VP of Business Development, Vocal Laboratories Inc.; Rob Edmondson, Senior Field Engineer, Empirix; Mark Eichten, Systems Manager, West Corporation; Michael Chavez, VP of Client Services, ClickFox

SpeechTEK West 2006 Show Directory www.speechtek.com 19 051128-01 STW06 SD 1/9/06 7:16 PM Page 23 WEDNESDAY’S CONF

Wednesday, February 1, 2006 • Hyatt Regency Hotel, 5 Embarcadero Center, San Francisco, CA

10:00 AM - 11:00 AM

Panel: Voice Search - Re-visiting the Voice Portal (Bayview Room A) The concept of using the telephone much like a Web portal or Web search is used—made possible by speech recognition and text-to-speech technology—has been around for a long time. The potential for "voice portals" was over-stated and perhaps over-ambitious in early attempts, but there was always real value in the idea. That promise will be examined as major Web firms add voice to their portfolio and telecommunications companies respond, with directory assistance expected to be one battleground. This session examines what to expect in such voice search applications, and how they might evolve.

MODERATOR: Bill Meisel, President, TMA Associates PANEL: Steve Tran, Co-Founder and Vice President of Marketing, BeVocal; David Yoo, GM of Directory Products, Tellme; Tom Latinovich, Founder and Senior Vice President, Jingle Networks

Panel: Speech Analytics - Business Intelligence from Customer Calls (Bayview Room B) Calls to customer service contain a goldmine of information, both on the performance of the contact center and on the types of problems customers and agents are encountering. With business intelligence and customer satisfaction a growing concern of management, mining the database of recorded or real-time calls becomes increasingly important. This session describes the tools available for analyzing this voice database to find particular types of calls of interest or to create reports summarizing aspects of the calls.

MODERATOR: Ken Landoline, VP & Principal Analyst, Saddletree Research, Inc. PANEL: Ilan Kor, Product Manager, NICE Systems; Shay Granov, Business Development Manager in N.A., NSC; Cliff LaCoursiere, Founder/SVP of Sales & Marketing, CallMiner; Roy Twersky, Chairman, Utopy; Kevin Hegebarth, Director, Strategic Analysis, Witness Systems

Developments in Text-to-speech: Naturalness, Efficiency, and Flexibility (Seacliff D) Text-to-speech synthesis is getting better, allowing more flexible, dynamic dialogs and the reading of arbitrary text from databases or other text sources such as email. In addition to handling general speech more accurately, tools for customizing vocabularies and voices—and even adding emotion—add another dimension. This session describes developments in TTS for server-based and embedded environments.

AVIOS TVUIAVIOS MODERATOR: Caroline TVUI Henton, Founder & CTO, Talknowledgy SPEAKERS: Paolo Baggia, Director of International Standards, Loquendo; Ellen Eide, Research Staff Member, IBM; Caroline Henton, Founder & CTO, Talknowledgy

Embedded Speech Technology: Performance and the Footprint (Seacliff C)

As portable devices become more capable, better speech recognition and text-to-speech synthesis can fit within the limited internal processor and memory. Improved capacity makes better applications possible and increases the acceptance and proliferation of speech solutions on small devices and specialized environments. While speaker-dependent applications have an important role, smaller devices now have the capacity to support speaker-independent recognition and avoid an enrollment process that many consumers resist. This synergy opens opportunities to make speech interfaces an important part of mobile devices. This session discusses what is available today for smaller devices, development options, and what applications are being deployed.

MODERATOR: Kim Silverman, Apple SPEAKERS: Oleg Maleev Ph.D., VP R&D, Speereo Software UK; Jeff Foley, Solutions Marketing Manager, Network Speech, Nuance; Jordan Cohen, CTO, VoiceSignal

Speech and Enterprise Productivity (Seacliff B) Telephone speech recognition can provide productivity benefits within an organization for a “mobile workforce” with field workers and sales teams as clear candidates, but every work- er is mobile sometimes, either away from a desk or out of the office. Companies can benefit by using speech to provide easier access to staff by outside callers using speech recognition or by automating internal operations such as password reset. In some organizations (hospitals for example), contacting other staff members can be both urgent and difficult. This session provides examples of such applications and discusses their effectiveness.

PRODUCTIVITYMODERATOR: CONVERGENCEStephanie Owens, TECHNOLOGY SYMPOSIUM Associate DESIGN & DELIVERY Editor, Speech Technology STRATEGY Magazine SPEAKERS: Jason Gardner, Speech Solution Specialist, Microsoft; T. Todd Elvins, Director of Product Management, Oracle; Douglas Brown, VP Product Management, Datria Systems

20 www.speechtek.com Show Directory SpeechTEK West 2006 051128-01 STW06 SD 1/9/06 7:16 PM Page 24 NFERENCE SESSIONS

Wednesday, February 1, 2006 • Hyatt Regency Hotel, 5 Embarcadero Center, San Francisco, CA

11:15 AM - 12:30 PM

Case Studies: The Impact of Speech Applications (Bayview Room A) The best teacher is experience, and this session brings lessons from the field. The session reveals company experiences in developing and deploying telephone speech applications and discusses the results of those deployments. Companies indicate how they developed project objectives, made tradeoffs in platfor PRODUCTIVITY m and application requirements, CONVERGENCE and TECHNOLOGY SYMPOSIUM managed DESIGN & DELIVERY the deploy- STRATEGY ment and tuning process. They discuss surprises, both good ones and unpleasant ones. Some talks discuss platform and vendor AVIOS decisions and how they were made. TVUI Telephone speech recog- TVUI nition applications are going beyond the “low-hanging fruit,” and this session describes planning the whole orchard.

MODERATOR: Ron Owens, Vice President of Professional Services, Intervoice/Edify SPEAKERS: Will Gardella, Manager of Dialog Design & Development, SAP; Dottie Verkade, Head of Service Innovations, Aetna; Gregory Johnson, Program Manager - Internal Speech/IVR Solutions, TELUS; Eduardo Olvera, Senior Speech Analyst, Syntellect, Inc.

Developing Effective Dialogs: Issues and Solutions (Seacliff B) The many successful deployments of speech technology in call centers have erased doubts about the viability of the technology, but good technology can be deployed badly. Dialog design must balance many factors, such as efficiency without being so brief as to confuse the caller. Do callers want “friendly” interactions, or to just be able to accomplish their goal quickly? How does the developer make sure that all reasonable responses by the caller are handled properly? This session talks about excellence in delivering a good experience to a caller and in meeting a company's goals while doing so.

MODERATOR: Mike Cohen, Google SPEAKERS: Ellen Mangan, Principal Usability Specialist, Fidelity Investments; Jenni McKienzie, VUI Designer, Intervoice/Edify; Jason Groshart, Product Engineering Manager, Gold Systems; Mary Constance Parks, Speech User Interface Designer, Nuance

Developing Speech Applications: Tools and Techniques (Seacliff D)

The cost and time involved in developing effective speech applications and tuning them is often cited as a major bottleneck to the rapid adoption of speech technology. This session describes some approaches to reducing this bottleneck and creating better applications more quickly. Solutions include methodology and tools. Tools come in a variety of forms, from drag- and-drop GUI software to tuning aids. Pre-developed modules and configurable applications can encapsulate experience and best practices. Some solutions attempt to create an entire development and delivery environment that supports flexibility and evolution of applications. This session examines the wide variety of options.

MODERATOR: Matt Yuschik, Human Factors Specialist, Convergys SPEAKERS: Dhananjay Bansal, Speech Scientist, Convergys; Philip Shinn, Principal Consultant, Genesys Telecommunications Laboratories, Inc.; Sumit Badal, Sr. Software Engineer, Nortel; Callan Schebella, Director, Business Development, Inference Communications

Panel: Searching Audio and Video Content on the Web (Seacliff C) An increasing number of companies are offering browser-based searches for specific audio and video content on the Web. While many such searches are limited to using text metada- ta describing the audio or video clip, some use speech recognition as they catalog the content to allow searching within the audio. Such searches have the advantage that they can also allow jumping to a portion of the audio or video with that specific content. This session discusses what is available in this area and demonstrates how well it works.

MODERATOR: Bill Meisel, President, TMA Associates SPEAKERS: Suranga Chandratillake, CEO, Blinkx; Dominic Masaro, GeorgiaTech; Karen Howe, Vice President and General Manager of AOL/SingingFish

Speech on PCs: Document Creation, Voice Control and Accessibility (Seacliff B ) Dictation on PCs has largely been adopted where dictation is already familiar, such as health care and law, but the wider use of microphones with PCs for making IP telephony calls may make speech recognition more popular. On tablet PCs, the difficulty of text entry is also encouraging the use of speech recognition. Making a PC or mobile device more accessible to per- sons with disabilities is another useful goal, and improving accessibility can also improve productivity for all users—a “win-win” situation. This session addresses the wide range of applications for speech on PCs and Tablet computers.

MODERATOR: Kim Silverman, Apple SPEAKERS: Robert Weideman, Senior Vice President, Marketing & Product Strategy, Nuance ; Kirti Vashee, VP of Sales and Marketing, Language Weaver Inc; Chad Theriot, President, The AudioScribe Corporation; Robin Springer, President, Computer Talk

SpeechTEK West 2006 Show Directory www.speechtek.com 21 051128-01 STW06 SD 1/9/06 7:16 PM Page 25 WEDNESDAY’S CONF

Wednesday, February 1, 2006 • Hyatt Regency Hotel, 5 Embarcadero Center, San Francisco, CA

2:00 PM - 3:15 PM

Directory Assistance and Auto Attendants: What's in a Name? (Bayview Room A) Distinguishing long lists of individual or company names when spoken is a specialized and difficult application. Many names are similar and the pronunciations usually must be created and updated automatically from a text directory. Two applications of such technology are in voice-activated auto attendants (an enterprise application) and directory assistance (a network application), which have similar challenges, but differ significantly in scale. This session discusses how the challenges are being met and the characteristics of successful deployments.

MODERATOR: Bill Meisel, President, TMA Associates SPEAKERS: John Tallarico, Sr. Manager, Directory Products, Nuance; Kevin Shaughnessey, Senior Product Mgr, Microsoft; Kari Bittner, Product Manager, VoltDelta

Network-based Multimodality: Synergy on Mobile Devices (Bayview Room B)

Portable devices are getting more powerful and most have wireless connections, allowing speech recognition and synthesis to be performed within the network. Speech applications can thus access rich central databases and services. The devices also have other input/output modality, however, and developers can take advantage of those capabilities to create a more efficient and rich experience. As a simple example, an application can display requested data as text rather than reading it. With the wide variety of devices, on the other hand, using multi-modal interfaces can be challenging. This session discusses effective approaches to letting network-based services take advantage of multimodal options.

MODERATOR: Peter mahoney, Vice President - Worldwide Marketing - Speech Division, Nuance SPEAKERS: Deborah Dahl, Principal, Conversational Technologies; Piergiorgio Vittori, Area Manager Americas, Loquendo; Igor Jablokov, Program Director, IBM; Valentine Matula, Director Multimedia Research, Avaya

Application Delivery Platforms: Today's Alternatives and Their Evolution (Seacliff D) A voice platform can integrate the application (often defined by a speech standard), a speech-standard interpreter, speech engines, telephone network connectivity, call control, backend systems connectivity and more. Tools for application development, tuning, monitoring, and management are often tied to the platform. This session will help you unscramble the egg and determine what criteria you should emphasize in adopting a speech application delivery and management platform.

AVIOS TVUIAVIOS MODERATOR: Christian TVUI Dugast, VP Business Development, VoiceObjects SPEAKERS: Holger Stoltze, Director Professional Services, VoiceObjects; Kipton Heuertz, VP Product Marketing & Alliances, Eicon Networks; Rob Marchand, Senior Director, VoiceGenie Technologies; Colin Schiller, Director of Business Development, Audium

Mobility and Speech: Freeing the User (Seacliff C) One need no longer be in an office to be connected to our messages, our schedules, our contacts and to other information sources. Our portable devices are becoming an extension of ourselves. In the best case, this frees us; and, in the worse case, this distracts us with too much information at the wrong time. Speech interfaces can help emphasize the benefits rather than the burdens by allowing more selective access to information on demand. This session discusses how we can make the most of mobile access to information.

MODERATOR: Nancy Bergantzel, Diretor - Strategic Technology, West Corporation SPEAKERS: Emmett Coin, Speech Scientist, Lucas Systems; Collin Holmes, Director Product Marketing, V-Enable Inc; Scott Wieder, Director of Market Development, Brooktrout/Excel Switching

Microphone Technology: Garbage in, Garbage out (Seacliff B) Speech recognition systems can compensate to some degree for noise and echoes mixed with the speech signal, but a good microphone system can avoid some of the noise being mixed with the signal to begin with. Methods for eliminating noise and other distortions include multiple microphones and signal processing algorithms. A subsidiary benefit can be better-quality speech for listeners as well as for speech systems. Processing is usually done within the microphone system. This session discusses alternatives for providing a cleaner speech signal in vary- ing environments.

PRODUCTIVITYMODERATOR: CONVERGENCEMark Randolph, TECHNOLOGY SYMPOSIUM Fellow DESIGN & DELIVERYof the Technical Staff and STRATEGY Director of Technology Planning, Motorola SPEAKERS: Hans Wang, Vice President of Marketing, Fortemedia; Tom Houy, Vice President Marketing Communications - Americas; Hagai Thomas Attias, Chief Scientist, Golden Metallic, Inc.

22 www.speechtek.com Show Directory SpeechTEK West 2006 051128-01 STW06 SD 1/9/06 7:16 PM Page 26 NFERENCE SESSIONS

Wednesday, February 1, 2006 • Hyatt Regency Hotel, 5 Embarcadero Center, San Francisco, CA

3:30 PM - 5:00 PM

Unified Communications: Speech Makes It Easier (Bayview Room A) Unified communications creates a telephone interface to multiple sources of information, including phone calls, voice messages, and email. It also expedites person-to-person contact. As with any innovation that attempts to integrate diverse services, the explosion of features demands an effective user interface. PRODUCTIVITY Such systems are often not CONVERGENCE fully utilized TECHNOLOGY SYMPOSIUM because users DESIGN & DELIVERY only know STRATEGY a few touchtone commands. To provide the full value of unified communications, vendors are beginning to encourage speech AVIOS interfaces and make them easier to try. TVUI This session discusses the TVUI benefits to companies of using speech technology in unified communication.

MODERATOR: Moshe Yudkowsky, President, Disaggregate SPEAKERS: Piyush Modi, Senior VP, Engineering, IP Unity; Hardy Myers, President/CEO, Applied Voice & Speech Technologies, Inc.; Bill Scholz, Architect Director, Unisys

Speaker Authentication: Technology and Applications (Bayview Room B) Speaker verification is being increasingly adopted as a biometric means to reduce fraud and identity theft, providing reassurance to customers and savings to companies. This session details the progress and discusses the biometric standards, multi-factor authentication, experience with deployed systems and benefits companies are experiencing in using this rapidly maturing technology.

MODERATOR: Judith Markowitz, President, J. Markowitz Consultants SPEAKERS: Paul Schultz, Principal Engineer, Verizon Buesiness; Ariel Freidenberg, VP Sales & Business Development, Persay Ltd.; Judith Markowitz, President, J. Markowitz Consultants; Chuck Buffum, President, Buffum Consulting

Digging Deeper: Technical Issues in Speech Technology and Application Delivery (Seacliff D)

Speech technology provides an endless source of technology problems, and there is no shortage of innovative solutions to these problems. Speakers in this session get down below the surface and explain the problem and proposed solution with some technical detail, covering specific technical issues and their resolution. Topics range from globalizing solutions to directory assistance to name-and-address capture to how to escalate properly to live agents. The problems described in this session are interesting in themselves, and the solutions are occasionally controver- sial. If you like technology and clever ideas, don’t miss this one!

MODERATOR: Patti Price, President, PPrice Speech and Language Technology SPEAKERS: Nava Shaked, Doctor, A.L.M. Liam Ltd; Richard Weerts, Director of Business Development, 411XML®; Jerry Carter, Senior Technical Consultant, Vocalocity; Matt Yuschik, Human Factors Specialist, Convergys; Laura Graham, Technical Manager, Message Technologies, Inc.

Innovative Speech Applications: Creativity Creating Opportunities (Seacliff C) Some speech applications aren't easily categorized. This session describes innovative applications that don’t fit a mold and presents unusual challenges. Topics include health applications for the underpriveleged, accessing voice-driven databases, giving speech-enabled surveys, the age of talking computers (a look into the future), and a speech interface for unmanned aer- ial vehicle operation. The methods employed are applicable beyond the specific applications, and should suggest generalizations to attendees that love interesting challenges. Creativity and innovation are the common denominator of this session.

MODERATOR: Dennis Swan, Vice President - Applications Development, West Interactive SPEAKERS: Satoru Isaka, Founder/CEO, iTriage.org; William Crossman, Founder/Director, CompSpeak 2050 Institute for the Study of Talking Computers and Oral Cultures; David Williamson, Senior Crew Systems Engineer, USAF Voice Driven Databases; R.J. Sharp, President, InquireTec Software Design of a Speech Enabled Survey; Crispin Reedy, Sr. VUI Designer, Intervoice/Edify

Accessibility for Everyone (Seacliff B) If a vendor makes an application or software more accessible for those with disabilities, they make it more accessible for everyone. For example, a system which converts a professor's lecture to text for deaf or hard-of-hearing students provides lecture notes for everyone, and endless similar examples abound. As our population matures, the need to address failing vision and other problems will increase, and accessible technology makes a wider workforce available to companies. Speech technology can help with these problems. This session discusses approaches to improving accessiblity in PC and other environments using speech technology.

MODERATOR: Sara Basson, Program Manager - Accessibility, IBM SPEAKERS: Joshua A. Miele, Ph.D., Post Doctoral Fellow, The Smith-Kettlewell Eye Research Institute; Dave Offen, Director of Engineering, Benetech; Janice Carter, Director Literacy Programs, Benetech; Dimitri Karevsky, Research Staff Member, IBM; Sarah Conrad, Executive Director - AGBI, Cape Breton University

SpeechTEK West 2006 Show Directory www.speechtek.com 23 051128-01 STW06 SD 1/9/06 7:16 PM Page 27 SPEECHTEK U Monday, January 30, 2006 • Hyatt Regency Hotel, 5 Embarcadero Center, San Francisco, CA

SpeechTEK University • Monday Morning Sessions • 9:45 AM - 12:30 PM

Best Practices in Tuning Speech Application Performance (Bayview Room A) Dialog-based systems embed human intelligence rather than embody it. Anticipating what a caller will say and how the system should respond takes human insight driven by examples. It's, therefore, not surprising that the initial deployment of a system overlooks some caller behavior. This session discusses how to discover such shortcomings in a speech dialog system and correct them. MODERATOR: Peter Leppik, CEO, Vocal Laboratories PANEL: Gerd Graumann, Director of Business Development, LumenVox; Fran McTernan, Development Manager, Nortel; Peter Leppik, CEO, Vocal laboratories; Jeff Marcus, Team Leader, Analysis & Tuning Tools, Nuance; Tom Houwing, Director, voiceandvision

Multimodal Speech Solutions for a Mobile Workforce (Bayview Room B) Two trends seem inexorable: (1) portable devices are becoming multi-functional; and (2) wireless-network-based applications are becoming more complex. Both factors require an improved user interface, in which speech and other input/output modalities play a part. Experts in multimodal interfaces discuss when multimodality is appropriate and how to make it effective. SESSION ORGANIZER and MODERATOR:Deborah Dahl, Principal, Conversational Technologies PANEL: Deborah Dahl, Principal, Conversational Technologies; Ewald C. Anderl, CTO and Vice President, Kirusa; Jim Barnett, Chief Architect, Aspect Software; Jordan Cohen, CTO, VoiceSignal; Sunil Kumar, Vice President Technology Solutions, V-Enable; Raj Tumuluri, President and CEO, OpenStream

Evolving Customer Service - Integrating the Contact Center and IT With IP and Web Services (Seacliff A) Speech applications are increasingly being integrated into enterprise Information Technology environments, including Web services and IP telephony systems, rather than being treat- ed as a telecommunications or call-center "silo" using proprietary technology. This session examines this trend and how to make integration of telephone operations into the software mainstream go smoothly. MODERATOR: David Shirely, Product Manager, Avaya Self Service PANEL: Serge Forest, President & CEO, Paraxip Technologies; Keith Ward, CTO, Product Support Solutions, Inc.; Chris Klardie, Solutions Architect, NCE, Cisco Systems; Curtis Turkey, TITLE, Oracle.

SpeechTEK University • Monday Afternoon Sessions • 1:30 PM - 5:00 PM

Voice User Interface Design (Bayview Room A) A voice user interface (VUI) is the totality of the user experience in dealing with a speech system. The rapid growth of deployed speech applications has taught us lessons about how callers respond to voice interaction with an automated system. This tutorial discusses methodology and best practices in creating effective VUIs, led by some of the best-regarded experts in the field, with many revealing examples from real-world experience. MODERATOR: Bruce Balentine, EVP & Chief Scientist, EIG Inc PANEL: David Attwater, Sr. Scientist, EIG Inc.; Bernard Suhm, Sr. Consultant, EIG Inc.

Managing the Procurement and Deployment of Contact Center Applications (Bayview Room B) A list of the issues that should be considered in the deployment or upgrading of speech applications in a contact center can be intimidating. Should one focus on specific needs today or plan for a more extensive system tomorrow? This tutorial provides a structure for making such vendor, application and platform decisions. MODERATOR: Bill Meisel, President, TMA Associates PANEL: Bill Meisel, President, TMA Associates; Krithi Rao, Anaylist, Frost & Sullivan; Elka Popova, Anaylist, Frost & Sullivan

Building Voice Applications Using Standards (Seacliff A) A major trend in speech applications is the dynamic generation of VoiceXML or other speech application code using familiar Web Application Server technology based on the Java language and supporting operating systems and Web standards. In effect, voice pages are generated in response to user utterances and based on databases and other Web services. The dynamic generation allows personalization and the automatic adaptation of the application when databases change. This tutorial discusses this model and tools and methods to create such applications. MODERATOR: Ken Rehor, Chief Architect, Vocalocity PANEL: James Larson, Manager, Advanced Human Input/Output, Intel; Ken Rehor, Chief Architect, Vocalocity; David Thomson, CTO, SpeechPhone

Building Voice Applications in a .NET Environment (Marina Room) This tutorial discusses the generation of Speech Application Language Tags (SALT) or other speech application code using familiar Web Application Server technology based on the .NET environment, Visual Studio tools, Web standards and Windows. In effect, voice pages are generated in response to user utterances based on databases and other Web services. SALT is supported in particular by the Microsoft Speech Server, with tools available from a number of vendors. MODERATOR: Mark Potvin, Manager of Quality Assurance and Technical Support, Pronexus PANEL: Mike Castillo, Senior Software Engineer, Gold Systems; Mark Potvin, Manager of Quality Assurance and Technical Support, Pronexus

24 www.speechtek.com Show Directory SpeechTEK West 2006 051128-01 STW06 SD 1/9/06 7:16 PM Page 28 UNIVERSITY Monday, January 30, 2006 • Hyatt Regency Hotel, 5 Embarcadero Center, San Francisco, CA

SpeechTEK University • Tuesday • January 31, 2006

Development Tools and Delivery Platform Demonstration Workshop 1 (Seacliff A) ...... 10:00 AM - 11:00 AM A series of workshops that allow vendors to demonstrate how their tools and platforms make the development and delivery of speech applications easier and more effective. The format allows several vendors in each workshop to demonstrate specific product details. Attendees get a detailed feel for what it would be like to use particular tools and for the differences in vendor offerings. MODERATOR: Stephanie Owens, Associate Editor, Speech Technology Magazine PANEL: Tim Walsh, President, Walsh Media; Steve Liese, Director of Product Marketing, Carrius Technologies, Inc.; Paolo Baggia, Director of International Standards, Loquendo

Development Tools and Delivery Platform Demonstration Workshop 2 (Seacliff A) ...... 11:15 AM - 12:30 PM A series of workshops that allow vendors to demonstrate how their tools and platforms make the development and delivery of speech applications easier and more effective. The format allows several vendors in each workshop to demonstrate specific product details. Attendees get a detailed feel for what it would be like to use particular tools and for the differences in vendor offerings. MODERATOR: Stephanie Owens, Associate Editor, Speech Technology Magazine PANEL: Franz-Josef Eberle, Product Line Manager the Diva Server, Eicon Networks; Scott Weider, Director of Market Development, Brooktrout Technologies

Tools for Building and Deploying Standards-based Applications (Seacliff A) ...... 2:00 PM - 5:00 PM Standards make it easier to develop tools that can support a variety of applications and platforms. Tools can operate at a higher level than standards, easing the development and management of those applications. Most such tools allow reusing tested dialog application modules and include test and monitoring support. Some emphasize lifecycle management, supporting the evolution and tuning of applications in the field. This session discusses the categories of tools available, how they are used and provides examples. MODERATOR AND SESSION ORGANIZER: David Jaramillo, Software Engineer, IBM

SpeechTEK University • Wednesday • February 1, 2006

VoiceXML Forum Certifications for Platforms and Developers (Seacliff A) ...... 10:00 AM - 11:00 AM VoiceXML platform certification has helped to stabilize and mature the speech industry by encouraging the cross-vendor interoperability of platforms, tools and applications. The VoiceXML Developer Certification is an important credential that demonstrates an individual’s proficiency in developing speech applications using the W3C’s Speech Interface Framework languages, including VoiceXML 2.0, Speech Synthesis Markup Language (SSML), Speech Recognition Grammar Specification (SRGS), Semantic Interpretation Language and the XML call control language (CCXML). The tutorial will discuss the process and advantages of platform certification. An overview of topics tested, test-taking strategies and typical questions on the VoiceXML Developer Certification exam will be provided. MODERATOR: Jim Larson, Manager, Advanced Human Input/Output, Intel PANEL: James Larson, Manager, Advanced Human Input/Output, Intel; Ken Rehor, Chief Architect, Vocalocity

Speech Application Development Workshop (Seacliff A) ...... 11:15 AM - 12:30 PM This workshop explores a range of issues that arise in developing speech applications. Attendees will get a feel for the spectrum of issues and approaches to creating effective solutions. MODERATOR: Bill Scholz, Architect Director, Unisys PANEL: Ann Thyme-Gobbel, Senior VUI Designer, Nuance; Randal Rand, Software Programmer, LumenVox; Corey Coblentz, Self-Service Practices Manager, SOFTEL Communications Inc.

Text-to-speech Synthesis: Here Today, and More Tomorrow (Seacliff A) ...... 2:00 PM - 5:00 PM This tutorial brings together many experts in TTS from a number of companies. A general introduction to issues in TTS today will be followed by a series of presentations and demonstrations of what is available today and what can be expected in the future. MODERATOR: Paolo Baggia, Director of International Standards, Loquendo PANEL: Andrew Richards, Business Development, Acapela Group; John Oberteuffer, Chairman Advisory Committee, Fonix Corporation; Alistair Conkie, AT&T; Monica Bisacca, Project Manager, Loquendo; Jeff Foley, Solutions Marketing Manager, Network Speech, Nuance

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SpeechTEK West Location Guide

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SPEECHTEK WEST 2006 EX

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EXHIBIT HALL FLOOR PLAN

Visit these exhibitors today! EXHIBITOR ...... BOOTH 411XML® - Booth ...... 126 Acclaim Telecom Services ...... 149 Apptera ...... 138 Audium ...... 133 Avaya*** ...... 127 AVIOS ...... 124 Brooktrout Technology/Excel Switching ...... 141 Carrius Technologies ...... 146 Cisco Systems** ...... 108 ClickFox ...... 119 Contact Center World ...... 123 Edify ...... 130 Eicon Networks ...... 148 Empirix ...... 110 Genesys Telecommunications Laboratories, Inc...... 112 Gold Systems ...... 104 Inference Communications ...... 101 Intervoice* ...... 130 IQ Services ...... 140 Loquendo ...... 137 LumenVox ...... 201 MCI ...... 155 NeoSpeech, Inc...... 139 Nexidia ...... 111 Nuance Communications, Inc.* ...... 144 Qwest Communications ...... 113 SkyCreek ...... 107 Speech Technology Magazine ...... 124 TuVox ...... 128 VoiceGenie Technologies, Inc...... 150 VoiceObjects ...... 102 Voxeo Corporation ...... 105 Voxify ...... 136 West Corporation ...... 132 Worldly Voices ...... 147 * Gold Sponsor ** Silver Sponsor *** Bronze Sponsor SpeechTEK West 2006 Exhibitors • Current as of: January 5, 2006

Gold Sponsors

Silver Sponsors Bronze Sponsor

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Exhibitor Profiles

ices, health care, logistics and retail. Expertise includes VoiceXML and SALT, connecting with call routing / switching systems, and with 411XML® legacy hosts. Acclaim Telecom is a Microsoft Booth 126 Speech Partner. By National Directory Information Services, LLC 61 Moraga Way, Suite 7 Apptera Orinda, CA 94563 Booth 138 1150 Bayhill Drive Phone: 800-396-3179 Suite 203 Web: www.411xml.com San Bruno, CA 94066 Contact: [email protected] Phone: 650-635-0600 Company Description: Fax: 650-872-8409 Web: www.apptera.com National Directory Information Services is Contact: [email protected] committed to the speech technology industry. The 411XML® product lineup combines the Company Description: most accurate and comprehensive directory data with the easiest integration tools possible. More than 1800 enterprises worldwide use 411XML® products and services bring new Apptera’s voice solutions to help their callers possibilities to speech technology by providing manage personal accounts, find locations, and contact data and transcription services for place and track orders. Apptera’s powerful and quality speech-enabled automation. intelligent voice network allow businesses to affordably automate and highly personalize Acclaim Telecom Services each customer interaction, generating a unique Booth 149 caller experience, higher revenues and dramatic 1300 E. Arapaho Road cost savings. Suite 206 Richardson, TX 75081 Phone: 866-324-6416 Fax: 972-331-1701 Thank You For Attending: Web: www.acclaimtelecom.com Contact: [email protected] Company Description: Since 1993, Acclaim Telecom has integrated Web and speech applications for financial serv-

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Exhibitor Profiles

Audium Brooktrout Technology/Excel Switching Booth 133 Booth 141 213 West 35th Street 410 First Avenue 13th Floor Needham, MA 02494 New York, NY 10001 Phone: 781-449-4100 Web: www.audiumcorp.com Web: www.brooktrout.com Contact: www.audiumcorp.com/contact Contact: [email protected]

Company Description: Company Description:

Audium is the worldwide leader in packaged Brooktrout is a leading supplier of media pro- VoiceXML application software, enabling intel- cessing, network interface, call control and sig- ligent, personalized voice applications using nal processing products. Affiliated with Excel open standards and reducing costs. Audium's Switching Corporation, Brooktrout focuses on core products give customers a powerful way to investing in technologies that enable service build, run, manage and improve IVR systems providers and enterprise customers to develop that work seamlessly with enterprise applications and data, and have been recognized as the indus- new products and services and cost-effectively try’s leading VoiceXML development software. transition networks to VoIP. Please visit www.ExcelSwitching.com or www.brooktrout.com.

Carrius Technologies Avaya – Bronze Sponsor Booth 146 Booth 127 2140 Lake Park Blvd. 211 Mount Airy Road Suite 500 Basking Ridge, NJ 07920 Richardson, TX 75080 Phone: 866-GO-AVAYA Phone: 214-572-7800 Web: www.avaya.com Fax: 214-575-9007 Web: www.carriustech.com Company Description: Contact: [email protected]

Avaya is a global leader in communication sys- Company Description: tems, applications and services. Customers range from small businesses up to more than The Carrius Compleat™ -200 Service Delivery 90% of FORTUNE 500 companies and U.S. Gateway enables speech application developers government. They rely on Avaya for reliable to address more markets faster. As an enhanced solutions that strengthen customer relation- services platform controlled through SIP, ships, enhance productivity and maximize prof- CCXML/VoiceXML, or the Carrius API, itability. Compleat™ allows solution developers to focus

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Exhibitor Profiles

on differentiating their services while it manages the network connectivity functions.

ClickFox Booth 119 3445 Peachtree Road Suite 1250 Atlanta, GA 30326 Cisco Systems, Inc. – Silver Sponsor Booth 108 Phone: 877-256-3761 170 West Tasman Drive Fax: 404-351-2080 San Jose, CA 95134 Web: www.clickfox.com Contact: [email protected] Phone: 800-553-6387 Fax: 978-936-2213 Company Description: Web: www.cisco.com Contact: [email protected] ClickFox transforms existing customer data into objective insight by showing customers’ step-by-step behavior within and across interac- Company Description: tive systems, such as IVR/speech systems. Only ClickFox translates interactions from multiple Cisco Systems Inc. is the worldwide leader in service touch points into a visual map, reveal- networking for the Internet. Cisco Customer Contact solutions enable organizations of all ing what customers do and why, so companies sizes to cost-effectively increase the speed and can align customer needs with their business responsiveness of their customer care organiza- objectives. tions while efficiently handling customer requests across a range of channels--from speech- Contact Center World enabled self service, to assisted service via voice, Booth 125 collaborative Web browsing, Web chat, and e- 102B 1001 William Street mail. Thunder Bay, Ontario P7B 6M1 Canada Don’t forget to get your Web: www.contactcenterworld.com Contact: [email protected] PASSPORT • ContactCenterWorld.com - The Global FOR PRIZES Support Organization for Contact Center Industry Professionals. stamped at • Over 83,000+ members engaged in con- each exhibitor’s booth! tact centers, customer service, help desk, CRM

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Exhibitor Profiles

around the world visit www.ContactCenterWorld Empirix .com for SUPPORT, EDUCATION and Booth 110 INFORMATION. 20 Crosby Drive Bedford, MA 01730 • 120+ experts, educational webinars, online conferences, articles, case studies, news and Phone: 781-266-3200 information (10,000+ pages). Choose from Fax: 781-266-3201 FREE to Executive membership today at Web: www.empirix.com www.ContactCenterWorld.com. Contact: [email protected]

Eicon Networks Company Description: Booth 148 2805 N. Dallas Parkway Empirix delivers comprehensive testing and Suite 200 monitoring solutions that assure the perform- Dallas, TX 75093 ance of next-generation networks, contact centers and Web-based applications. A key special- Phone: 1-800-80-EICON or 972-473-4500 ty is speech applications and networks. Empirix Fax: 972-473-4510 provides products, services and support to Web: www.eicon.com thousands of customers worldwide, including Contact: [email protected] Global 2000 enterprises, network equipment manufacturers and service providers. Company Description: Eicon Networks Corporation is a leading Genesys Telecommunications Laboratories, Inc. designer, developer and manufacturer of quality Booth 112 communication products for networked busi- 2001 Junipero Serra Blvd. ness applications. Founded in 1984 and head- Daly City, CA 94014 quartered in Montreal, Canada, Eicon today has a global presence with regional offices Phone: 650-466-1100 across the world distributing, marketing and Web: www.genesyslab.com supporting its products in more than 80 countries through a network of channel partners. Company Description:

Genesys Telecommunications Laboratories, Keynotes Every Day of Inc., a subsidiary of Alcatel, is the leading provider of open software applications designed SpeechTEK West to optimize customer contact – in the contact center and across the enterprise. Genesys 8:00 AM enables personalized cost-effective customer in the Bayview Room service that generates long-term, profitable customer relationships. Visit www.genesyslab.com for more information.

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Exhibitor Profiles

Gold Systems cation, in minimal time for minimal effort. Ask Booth 104 us how! 4840 Pearl East Circle, #106 Boulder, CO 80301 Phone: 303-447-2774 Fax: 303-447-0814 Web: www.goldsys.com Contact: [email protected] Intervoice, Inc. – Gold Sponsor Company Description: Booth 130 17811 Waterview Parkway Gold Systems’ self-service IVR, speech recogni- Dallas, TX 75252 tion and text-to-speech solutions give businesses improved profitability while customers get a Phone: 800-700-0122 service they love to use. Gold Systems software Fax: 972-454-8282 has automated over a billion telephone calls, Web: www.intervoice.com while positively impacting bottom line results for companies in the financial, insurance, Company Description: health care, retail and utility industries. Intervoice, Inc. creates business value for enter- Inference Communications prises and network operators by applying inno- Booth 101 vative speech technology to optimize opera- PO Box 2210 tional efficiencies, revenue streams, and cus- Wattletree Road LPO tomer satisfaction levels. A leader in the voice Malvern East, Victoria self-service market, Intervoice delivers an Australia 3145 unmatched set of open standards-based solutions, superior customer support and expertise Phone: +61 3 9017 4168 in delivering multimodal self-service solutions. Fax: +61 3 9571 6904 Web: www.inferencecommunications.com Contact: kirsty.mccarthy@inferencecommunications.com

Company Description:

If you need help developing grammars, tuning grammars, or improving the accuracy of your Streets of San Francisco Welcome applications, Inference has the tools that can Reception And Exhibitor Showcase! help. Our technology assists our customers in Monday, January 30, 2006 developing and maintaining anything from the 5:00 PM – 7:00 PM most simple to the most complex speech appli-

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Exhibitor Profiles

IQ Services LumenVox Booth 140 Booth 201 6601 Lyndale Avenue, S. 3615 Kearny Villa Road Suite 330 San Diego, CA 92123 Minneapolis, MN 55423 Phone: 877-977-0707 Phone: 612-243-6700 Fax: 858-707-7072 Fax: 612-869-6200 Web: www.lumenvox.com Web: www.iq-services.com Contact: [email protected] Contact: [email protected] Company Description: Company Description: LumenVox offers a complete suite of speech Test your systems with IQ Services, not with recognition products. This includes our ASR your customers. IQ Services supports compa- Engine for Windows and Linux and the Speech nies large and small by providing load testing Tuner, a completely integrated maintenance and availability monitoring for complex con- tool to save time on application tuning, testing tact center and communication systems. We and transcription for LumenVox, Nuance 8.5 help you make sure your systems work before and OSR applications. Stop by booth 201 for implementation and continue to work live demos of the Speech Engine and Tuner! throughout the life of the system. MCI Loquendo Booth 155 Booth 137 22001 Loudoun County Parkway Via Valdellatorre 4 Ashburn, VA 20147 Turin I-10149 Italy Phone: 703-856-5600 Web: www.mci.com Phone: +39-011-2913111 Web: www.loquendo.com Company Description: Contact: [email protected] MCI delivers innovative, cost-effective, Company Description: advanced communications connectivity to businesses, governments and consumers. With With over 30 years R&D expertise, Loquendo the industry's most complete global IP back- is at the forefront of the global speech tech- bone and one of the world's most expansive, nologies market. Its high-quality, high-per- wholly-owned data networks, MCI develops formance technologies (Loquendo TTS - text- the converged communications products and to-speech, Loquendo ASR - automatic speech services that are the foundation for commerce recognition, Loquendo Speaker Verification) and communications in today's market. and platforms guarantee systems integrators the best solutions in 17 languages and 39 voices - with more coming soon.

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Exhibitor Profiles

NeoSpeech, Inc. neered to meet the demanding needs of organi- Booth 139 zations that require mission-critical perform- 2051 Landings Drive ance. Mountain View, CA 94043 Phone: 650-961-8838 Fax: 650-961-8839 Web: www.neospeech.com Contact: [email protected]

Company Description:

NeoSpeech is a leading provider of high quality Nuance text-to-speech (TTS) technology for the Communications, Inc. - Gold Sponsor mobile, enterprise, entertainment and educa- Booth 144 tion markets. NeoSpeech offers the most flexi- One Wayside Drive ble, articulate TTS engines available on the Burlington, MA 01803 market for U.S. English and major Asian languages, supporting a wide range of embedded Phone: 781-565-5000 devices, as well as desktop and network/server Fax: 781-565-5559 applications. Web: www.nuance.com Contact: [email protected] Nexidia Company Description: Booth 111 3565 Piedmont Road Nuance delivers powerful speech and imaging Building Two, Suite 400 solutions that make the user experience more Atlanta, GA 30305 compelling by transforming the way people interact and work with information. Phone: 404-495-7220 Fax: 404-495-7222 Qwest Communications Web: www.nexidia.com Booth 113 Contact: [email protected] 1801 California Street Denver, CO 80202 Company Description: Web: www.qwest.com Nexidia is the leading provider of scalable Contact: [email protected] audio mining and speech analytics software. By transforming audio into actionable intelligence, Qwest® is a leading provider of voice, video and Nexidia’s technology offers a consistent and data services and offers a full portfolio of scala- efficient means for extracting information pre- ble and reliable contact center services. Qwest viously locked away in audio files and is engi- Spirit of Service®.

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Exhibitor Profiles

SkyCreek ed natural language technology, and built com- Booth 107 pletely on open standards. TuVox software 1110 Herndon Parkway automates virtually any type of call: call routing, Suite 200 self-service transactions and customer support. Herndon, VA 20170 Phone: 703-834-8000 VoiceGenie Technologies, Inc. Fax: 703-834-8001 Booth 150 Web: www.skycreek.com 1120 Finch Avenue West Contact: [email protected] Toronto, Ontario M3J 3H7 Canada Company Description: Phone: 866-214-4045 SkyCreek provides an industry leading IVR Fax: 416-736-1551 platform, pre-built IVR applications, and cus- Web: www.voicegenie.com tom IVR applications to empower companies Contact: [email protected] to improve operational effectiveness, drive customer-centricity and increase revenue. Our Company Description: Call Notify IVR Platform is a VoiceXML-compliant platform designed for rapid application VoiceGenie 7 provides the most flexible open development, integration, and implementation. standards infrastructure for supporting speech- It includes three easy-to-use Web-based compo- enabled applications. VoiceGenie’s platform is nents for the design, management, and report- renowned for excellence in VoiceXML and also ing of IVR applications. supports other emerging standards such as CCXML, X+V, SIP and MRCP. VoiceGenie 7 delivers the lowest total cost of ownership and TuVox the best reliability and performance. Booth 128 19050 Pruneridge Avenue Cupertino, CA 95014 VoiceObjects Booth 102 Phone: 408-625-1700 1875 South Grant Street Fax: 408-625-1770 Suite 720 Web: www.tuvox.com San Mateo, CA 94402 Contact: [email protected] Web: www.voiceobjects.com Company Description: Contact: [email protected]

TuVox is the leading provider of enterprise Company Description: speech applications that deliver some of the highest automation and caller adoption rates. VoiceObjects – all business is vocal. TuVox speech applications are based on patent- VoiceObjects is the world's leading provider in

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Exhibitor Profiles

Voice Application Management Systems Powered by the company's patented Voxify (VAMS). Its award-winning software platform Conversation Engine™, Voxify Automated allows companies to operate telephone-based Agents® model the intelligence and personality voice applications efficiently with minimum of a trained live agent, allowing them to engage risk and maximum flexibility. For further callers in sophisticated dialogue. information visit www.VoiceObjects.com. West Corporation Voxeo Corporation Booth 132 Booth 105 11808 Miracle Hills Drive 100 E. Pine Street Omaha, NE 68154 Orlando, FL 32801 Phone: 800-841-9000 Phone: 407-835-0088 Fax: 402-963-1602 Fax: 407-650-3007 Web: www.west.com Web: www.voxeo.com Contact: [email protected] Contact: [email protected] Company Description: Company Description:

Voxeo Corporation is the leading provider of West Corporation is a premier provider of standards-based, hosted and customer-premise speech recognition, IVR and call center solu- IVR solutions. These solutions extend versatile tions. From fully-managed speech solutions to IP and XML technologies, making it easy to blended solutions of automation and live create, deploy, and maintain a wide variety of agents, our customized solutions help many of telephony applications that enhance customer the nation’s leading companies improve cus- care, reduce costs, and generate new sources of tomer service, increase revenues and reduce revenue. costs. Voxify Worldly Voices Booth 136 Booth 147 1320 Harbor Bay Parkway 2610 Westwood Drive Alameda, CA 94502 Nashville, TN 37204 Phone: 510-545-5000 Phone: 615-321-8802 Fax: 510-545-5055 Fax: 615-321-8804 Web: www.voxify.com Web: www.worldlyvoices.com Contact: [email protected] Contact: [email protected]

Company Description: Company Description:

Voxify is the first company to create automated Worldly Voices has been producing the highest call center agents with the conversational skills quality, professional voice prompts for the past to handle advanced customer service calls. 12 years. We translate and record voice

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prompts in 30 languages and can digitize to any NP format. We're the choice of the leaders of the speech industry, FORTUNE 500 companies and businesses around the world because of our attention to detail, ability to respond and voice talents. Email us your script for a free quote today!

Speech Technology Magazine goes in-depth in each issue of the publication to examine recent deployments of speech technology. The Innovations Series is designed to highlight the solutions that enable speech technology to impact organizations around the world. Start your FREE* subscription today! Print or digital: www.speechtechmag.com/subscribe Visit www.speechtechmag.com/press/deployments.htm to find out more. * Print edition free to qualified U.S. subscribers • Digital edition free to all qualified subscribers.

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Exhibitor Profiles

Sondra Ahlén, SAVIC Mark Anikst, Cadre from the University Of York, Sondra Ahlén has over 14 years Technologies, Inc. UK. His areas of expertise are computational linguistics experi- Mark Anikst is a speech scientist applications using statistical lan- ence and is the principal consult- and software engineer and has guage models, large directory ant and owner of SAVIC, an participated in pioneering applications and Wizard of Oz independent VUI consulting research and development of usability testing. Current firm in California’s Sierra speech recognition engines and research interests include turn- Foothills. Her experience in speech enabling of variety of taking and mixed-mode dia- includes design, translation, tun- applications. At Cadre, Mark is logue. He has extensive experi- ing, and mentoring for speech responsible for adopting speech, ence in speech corpus collection recognition systems across a multimodal, RFID and other and annotation management. He broad range of industry verticals, innovative value-adding tech- has managed the collection of including 15 applications in nologies for the integrated logis- three unique UK English sponta- tics software applications. neous telephony corpora used by Spanish and Portuguese. Sondra several labs around the world. also works with speech industry Hagai T. Attias, Golden leaders to advance VUI best Metallic Inc. RJ Auburn, CTO, Voxeo practices. She has published arti- Corporation cles on Edify research into how Dr. Hagai T. Attias is the chief scientist of Golden Metallic, In addition to being the driving U.S. addresses are spoken in force behind Voxeo's technology Spanish, and guided the VUI Inc., which builds advanced machine learning and signal pro- innovation and integration, RJ translation of BeVocal’s U.S. Auburn is also the editor and Spanish address module. Prior cessing systems. Prior to that, he was a staff member at Microsoft chair of the W3C Call Control to founding SAVIC, she was a Research in Redmond, and a XML (CCXML) standard, co- Senior VUI Designer at Nuance. Sloan postdoctoral fellow at UC author and editor of the W3C's Sondra holds an M.A. in linguis- San Francisco. He holds a PhD State Chart XML (SCXML) tics from the University of in statistical physics from Yale. standard, and an active leader on Pittsburgh, a B.S. in Computer He has (co)authored over 50 a number of other standards, Science from Sonoma State publications and holds several including VoiceXML, Media University, and an A.A. in patents. Control, and SIP. Auburn is an Spanish from Napa Valley acknowledged expert in the fields College. David Attwater, EIG Inc of voice recognition, call control, David Attwater has over 14 years and call center integration and Ewald Anderl, Kirusa experience researching and has been working with and on Ewald Anderl is the CTO and designing spoken user interfaces. next-generation telephony proj- vice president at Kirusa. Anderl He joined EIG in 2003 and is ects and standards for nearly ten has more than 20 years of leader- involved with speech recognition years. ship and executive experience in user interface design and research the telecommunications industry projects. Before joining EIG, he Sumit Badal, Nortel at Bell Laboratories and success- was head of the spoken dialog Sumit Badal, senior staff software ful startups. Kirusa is the leading research team at British Telecom engineer at Nortel. Nortel is a provider of Multimodal Research Labs. He has several leading global provider of inno- Platforms and Applications to international patents pending vative Multimedia Application Carriers and Service Providers. and numerous publications. He Solutions. In his role Badal is holds two engineering degrees responsible for software engineering in Nortel's Multimedia

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Applications division. Badal and Mithun Balakrishna, The Aspect’s self-service product line. his team focus on emerging tech- University of Texas at Dallas He has two decades of research nologies such as VoiceXML, Call Mithun Balakrishna completed and development experience in Control XML, and Advanced his MS degree at The University natural language processing, Speech Solutions. Badal earned of Texas at Dallas in 2004 fol- speech recognition and interac- an M.S. in Computer and lowing the completion of his tive voice response systems. Information Sciences from the thesis in speech recognition. He Before coming to Aspect, he University of Massachusetts and is currently pursuing his PhD at worked for Dragon Systems and has a history of research in the UTD and works at the the Microelectronics and field of computer vision and Intervoice Center for Automated Computer Corporation. He robotics. Conversational Technologies, holds a PhD in Linguistics from affiliated with the Human the University of Texas at Austin. Paolo Baggia, Loquendo Language Technology Research Paolo Baggia joined Loquendo Institute. Sara Basson, IBM from the company’s formation. Sara Basson currently works in He was Director of the Bruce Balentine, EIG Inc. IBM Research, where she is driv- VoiceXML browser for Bruce Balentine is a design con- ing accessibility opportunities for Loquendo's VoxNauta platform sultant specializing in speech all users of technology, irrespec- and he is actively involved in audio and multimodal user inter- tive of their abilities or disabili- W3C Voice Browser/Multimodal faces. During his 14 accumulat- ties. Sara holds an M.B.A. from Integration WGs and the ed years working with speech NYU, and a Ph.D. in Speech VoiceXML Forum. In 1989, he recognition and related technolo- and Hearing Sciences from The joined CSELT, Telecom Italia's gies., Balentine has designed Graduate Center of the City R&D lab in Turin, Italy, and was more than a dozen user inter- University of New York. Sara involved in a variety of research faces for telecommunications serves on the Board of Directors activities, including natural lan- desktop multimedia entertain- of AVIOS. guage and speech parsing, spo- ment language training medical ken dialog design and language and home automation products. Will Becchina, Nortel modeling. In 1999, he took part He received his undergraduate Will Becchina is a business in one of the first successful inte- degree in 1971 and his Master’s development manager at Nortel. grations of speech technologies in 1975 from the University of Nortel is a leading global in a large-scale field application North Texas with work in elec- provider of innovative in Italy: the automation of call tronic music and intermedia. Multimedia Application centers for the Italian railway Balentine is also the author of Solutions. Becchina is responsi- company, TreniItalia. He took the industry best-seller; “How to ble for Business Development part in several EU projects such Build a Speech Recognition efforts, leveraging third party as P62, SUNDIAL, RAILTEL, Application,” which is considered relationships and emerging appli- ARISE, and more recently, the the definitive style guide for cations. Becchina has many years HOPS and SNOW projects. human factors design in IVR. of diverse experience in Self He holds a degree in computer Service starting with very suc- science from the Università di Dhananjay Bansal, Convergys cessful pioneering IVR deploy- Torino and his professional inter- Dhananjay Bansal is a speech sci- ments, to roles at Nortel in CTI ests lie in the areas of speech entist at Convergys Speech Software Development and recognition and speech synthesis, Solutions. Bansal holds a B. Tech Speech PLM. Becchina earned a computational linguistics, spoken in EE from Indian Institute of Bachelor of Engineering from dialog management, and artificial Technology, and MS in SUNY at Stony Brook. intelligence. He is author of Language Technologies from many journals and conference Carnegie Mellon University. Monica Bisacca, Loquendo papers and is member of the Monica Bisacca is project manag- ACL. Jim Barnett, Aspect Software er at Loquendo. She has exten- Jim Barnett is a software archi- sive experience in managing tect who is responsible for

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Loquendo's education and train- world safe for speech. At Engineering Laboratory located ing department, delivering Nuance, he created the persona at the National Rehabilitation VoiceXML application develop- and branding methodology now Hospital, Ireland. Burke has ment training. She has 14 years imitated everywhere. As with all published many papers in lead- experience as e-learning architect, communication media, he ing international academic jour- e-learning and traditional educa- believes that VUIs need to be nals and conferences and holds a tion project manager and senior planned, designed and produced Ph.D., M.Eng.Sc., and B.E. in ICT trainer. She has acquired a for the audience that will use Electronic Engineering, all from wide range of industry standard them, not for the engineers who the University College Dublin, certifications. Bisacca's industry code them. Brill is a co-founder Belfield, Ireland. experience covers customer serv- of VoicePartners, the world’s ice and project management, leading VUI design consultancy. Lawrence Byrd, Avaya sales, education and training. She Lawrence Byrd is director of IP currently focuses on Project Doug Brown, Datria telephony and mobility and Management pre- and post-sales Doug Brown brings 15+ years of helps drive the definition and for the Americas Regions. delivering innovative, speech- communication of Avaya’s intelli- enabled solutions to global mar- gent communications strategy. Brian Bischoff, Genesys kets. With AT&T, Doug provid- Byrd has over fifteen years of Telecommunications ed product management and telephony, CRM and contact Laboratories, Inc. marketing leadership, helping a center experience and over twen- Brian Bischoff is responsible for start-up speech recognition ven- ty-five years of advanced software global sales and solutions of the ture grow to be number one in and Internet experience. Byrd Genesys Voice Platform (GVP) its market. He launched more was co-founder of Quintus product line. The GVP has than three dozen products and Corporation in 1984, a provider become the leading next-genera- services in 90 countries for Avaya of multimedia contact center tion voice processing solution for and Lucent Technologies. Since software, which was acquired by enterprise and service provider joining Datria in 2004, Brown Avaya in 2001. Byrd has a BA in customers. An extreme focus on has introduced a range of hosted Philosophy from Durham, standards, openness and interop- solutions and crafted new Storm England, was a research associate erability has positioned the GVP Recovery and Scouting & in the Department of Artificial as the ideal vehicle to integrate Inspection solutions. He has Intelligence at the University of voice self-service with agent- also launched new mobile access Edinburgh, Scotland and now assisted transactions. Bischoff has for 2-way radio and push-to-talk lives with his family in spent 20 years focused on con- device users, highly valuable to California. tact center solutions for large Utility and Communications enterprises and service providers. companies. Brown holds a BS in Ann M. Cannon, Prairie Bischoff has a BS in business Business Management from Systems administration and a MBA from Bucknell University. Ann M. Cannon is senior vice the University of Richmond in president of sales and product Richmond, VA. He also earned Dave Burke, Voxpilot management. She oversees sales, an Advanced Management Dave Burke is CTO at Voxpilot, product development and mar- Certificate from the Kenan- where he is responsible for lead- keting for Prairie Systems. Her Flager Business School at the ing and implementing the overall key focus is driving business University of North Carolina technical direction and vision. value in interactive communica- Chapel Hill. Burke is both an editor and con- tions services, including voice, tributor to W3C and IETF fax, Internet and text messaging. Wally Brill, VoicePartners speech standards and a regular Ms. Cannon has over two From Grammy to Grammers: speaker at international speech decades' experience in IT and Wally Brill was a 25 year veteran conferences. Prior to Voxpilot, Financial Services. of the entertainment industry Burke served as research coordi- when he decided to make the nator at the Rehabilitation

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Janice Carter, Benetech response application develop- implementation and customer Initiative ment and user interface design. support of ClickFox's progressive Janice brings nearly 20 years of For the past ten years, Cascio has optimization solutions. Prior to entrepreneurial leadership and advocated customer centric self ClickFox, Chavez worked in the corporate executive management service design and the impor- fields of management consulting, to Benetech. She previously tance of building self service marketing and strategic plan- served as Senior Vice President, strategies that provide customers ning. As senior consultant at The Partner Development with with consistent, positive experi- Coca-Cola Company, he worked ManyOne Networks, where she ences, regardless of the channel with regional management teams was instrumental in bringing they use. She was the facilitator around the world to improve together leading NGOs and non for the industry group, Voice their strategic measurement and profit organizations to develop Messaging Educational feedback business processes. the Environmental Information Committee (1992-97), and con- Chavez has also held various Coalition. She has held senior ducts workshops on IVR design, roles in marketing and strategy, management positions at several speaks at conferences and writes including Strategic Planning Internet startups, Silicon Valley's articles on self service strategy Manager for The Coca-Cola leading software association, and design. She has a B.A. from Company's North America divi- SDForum.org, and several con- Dickinson College and an M.A. sion, Marketing and Strategic sumer goods companies. Janice from the University of Virginia. Planning manager for the Los holds a BS in Information Angeles Times, and strategy con- Systems Management from the Mike Castillo, Gold Systems sultant in the retail and con- University of San Francisco. After working at the telephony sumer goods industries for Kurt research organizations, Bell Salmon Associates. Chavez holds Jerry Carter, Vocalocity Laboratories and U.S. West an MBA from the Wharton Jerry Carter believes that speech Advanced Technologies, for over School and an MA from the technologies can transform glob- 10 years, Castillo started working University of Pennsylvania. al telephony. At Vocalocity, he with speech in the product devel- helps partners architect stan- opment group at Gold Systems. Chit Chung, Telcordia dards-compliant, yet clearly dif- While at Gold Systems, Castillo Technologies ferentiated, next-generation plat- has worked on several products Chit Chung is a senior research forms. Previously, Carter directed including auto attendant, pass- scientist at Telcordia Speechwork's first international word reset and health care speech Technologies with 25 years of release, wrote OpenVXI, and applications. He has also worked experience in software develop- invented DialogModules. on products that integrate IVR ment and research. He is cur- platforms with different vendor's rently engaged in facilitating the speech recognition and TTS adoption of state-of-the-art tech- Elaine Cascio, Vanguard products. He participates in the nologies, including Web services Communications Corporation implementation of all the prod- and speech recognition, in large Elaine Cascio is vice president of ucts he has worked on, but he scale real world Vanguard Communications gets the most satisfaction from telephony applications. He Corporation, an independent architecting and designing ele- holds a MS in computer science consulting firm that specializes in gant solutions. Castillo received from SUNY. designing and implementing his B.S. Computer Engineering strategic solutions for customer degree from the University of Corey Coblentz, SOFTEL contact. Cascio is responsible for New Mexico and his M.S. Communications Vanguard’s self service practice, Computer Science from the Corey Coblentz is the self-service and manages projects in cus- University of California at practices manager at SOFTEL tomer contact self-service strate- Berkeley. Communications, where he has gy, voice response, ASR and self focused on delivering profession- service design. She has over fif- Michael Chavez, ClickFox al and consulting services for teen years of experience in cus- Chavez directs all professional contact center technologies, both tomer contact assessment, voice services related to client delivery,

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in the implementation of best putational components and in Public Administration and a practices methodologies and the orthogonal ASR systems. Masters of Education in IT. design and integration of leading-edge Speech Recognition, Alistair Conkie, AT&T Labs Bob Cooper, Avaya VoIP and CTI integrations. Alistair Conkie is a researcher in Bob Cooper is currently the Coblentz’s mandate includes IP and Voice Services at AT&T chief architect for Avaya’s Voice overseeing the Research and Labs -- Research. He is a princi- Portal self-service and Unified Development team in their pal member of the team that Communications product lines. efforts for the expansion and developed the AT&T Natural Prior to joining, Avaya he was integration of existing IVRs with Voices Text to Speech synthesizer. the CTO of Conita Technology new and emerging Speech – a company focused on Personal Technologies. Sarah Conrad, Cape Breton Virtual Assistant technology. He University holds undergraduate and gradu- Jordan Cohen, VoiceSignal Sarah Conrod is the Lead ate degrees in electrical engineer- Jordan Cohen is the CTO of Researcher for the Baddeck ing from the University of VoiceSignal. Previously, Cohen Showcase at Cape Breton Florida. was director of business relations University and has over 5 years at Dragon Systems, and devel- of experience in project manage- Luisa Cordano, Loquendo oped speech algorithms for the ment, education and research. Luisa Cordano joined the Department of Defense. Cohen After graduating from university, Telecom Italia Group in 2001, holds a Master’s Degree in Sarah worked for two years as a first in the Business Competence Electrical Engineering from the Project Coordinator, providing Center of the International University of Illinois, and a PhD Human Resources and employa- Operations unit in Rome and in Linguistics from the bility training to underemployed then in the Business University of Connecticut. individuals. Sarah then transi- Development department of tioned to the IT Innovation Loquendo SpA in Turin. She has Emmett Coin, Lucas Systems Centre, where her major research been structuring and managing Emmett Coin directs the R&D area focuses around the Baddeck national and EU funded research efforts for human-computer con- Liberated Learning Showcase projects, as well as carrying out versation systems creating, and where she is currently researching market analysis and product evangelizing methods to carry on and developing accessibility tech- management of embedded tech- real-time intelligent and natural nologies for both university class- nologies line. She holds a degree conversations with humans. rooms and public settings. The in Economics from the LUISS Coin's expertise spans from the first of which is the Alexander University of Rome, Italy. late 1960s at MIT with Dennis Graham Bell Museum. During Klatt, contributing to early work her university career, Sarah William Crossman, Founder & in computer-based speech recog- worked on steering committees to Director, CompSpeak 2050 nition and speech synthesis. He advocate and create policy for dis- Institute for the Study of directed R&D groups at abled students and was asked to Talking Computers and Oral Intellivoice and ejTalk prior to serve on the Board of Directors Cultures leading R&D for the next gener- for Cape Breton Branch of the William Crossman is a philoso- ation wearable voice agent at Canadian National Institute for pher, futurist, professor, and con- Lucas Systems. He is an active the Blind, a position that she consultant involved with issues of member of the VoiceXML tinues to hold today. In addition, information technology, educa- Forum's Tools Committee. after graduation, she joined com- tion, language and culture, Currently, Coin is focused on munity groups focused on pro- and human rights. He is the new dialog representation moting and developing accessibil- founder/director of the schemes and their respective ity where she could volunteer her CompSpeak 2050 Institute development tools, specifically, time and offer her expertise. Sarah for the Study of Talking object orientation representing holds a Bachelor of Science, a Computers and Oral Cultures the distinct linguistic and com- Bachelor of Arts, and a Certificate www.compspeak2050.org

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author of new book VIVO approach has revolutionized best Diva Server™ products. Prior to [Voice-In/Voice-Out]: The practices in the technology-driv- joining Eicon, Eberle was in Coming Age of Talking en world of IVR and speech charge of Product Marketing and Computers; and Faculty, Vista recognition. She is a co-founder Business Support at Alcatel Community College, Berkeley, of VoicePartners, where the team Carrier Networking Division, CA. He has presented his ideas is focused on creating the best where he focused on the market on the future of speech technolo- end-to-end caller experience pos- introduction of IP-based voice gy to conferences, governments, sible, across technologies and and multimedia products. Eberle corporations, universities, and modes. holds a Masters Degree in media throughout the U.S. and Computer Science and Electrical in many other countries. Rosanna Duce, Loquendo Engineering. Rosanna Duce is vice president Deborah Dahl, Conversational of Loquendo and is in charge of Rob Edmondson, Empirix Technologies Loquendo's worldwide market- Rob Edmondson, senior field Deborah Dahl is a consultant in ing strategy. She plays a key engineer for Empirix, is an speech and natural language direct role in creating strategic expert in ensuring quality of technologies and applications, partnerships and alliances with speech applications. Prior to with over twenty years of experi- the key market players through- joining Empirix, he spent two ence. She is also an expert on out the world. She analyzes the years as a technical support man- standards, serving as Chair of the market trends and defines the ager in a call center. Edmondson W3C's Multimodal Interaction new product features providing graduated from the U.S. Military Working Group. She is the edi- continuous feedback to the Academy, and served as an offi- tor of the recent book, Practical R&D divisions. Duce is also in cer in the U.S. Army. Spoken Dialog Systems. charge of analyzing and controlling all corporate marketing, Mark Eichten, West Amit Desai, Voxify advertising and sales activities to Corporation Prior to co-founding Voxify, achieve the objectives of contri- Mark Eichten is a systems analyst Amit Desai was CTO and bution, volumes and revenues. and senior member of the West founder of Anubis, a business Professional Services team. His intelligence software provider. Christian Dugast, VoiceObjects responsibilities include analytics, Desai served on the senior execu- Christian Dugast joined Philips developing tuning tools and tive team at Personify, which Research Laboratories in 1989 to reports, voice user interface acquired Anubis in 1999. An work on continuous speech (VUI) design and designing and MIT graduate, Desai’s experience recognition. In 1995, he left developing integrated applica- also includes Sapient research to enter the business tions that incorporate speech, Corporation. Desai’s speaking world within the Philips Speech touchtone and live operator sup- experience includes G-Force and Processing business unit. In port. Eichten has over 5 years of regular client success presenta- November 1998, he joined speech application development tions. Nuance Communications to experience along with 4 years of build up the ASR market in grammar development experi- Melissa Dougherty, Europe. Since 2002, he has been ence in both GSL and GRXML. VoicePartners with VoiceObjects, preparing the Eichten has been with West for 5 If it can’t be used, it won’t be a industrialization of the ASR mar- years and holds a Bachelor of business success. Dougherty’s ket with the concept of Voice Science Degree in Management entire career has been focused on Application Management Information Systems from taking products beyond mere System. Creighton University. usability to incredibly useful, branded and compelling. In Franz-Josef Eberle, Eicon Ellen Eide, IBM 1997, Nuance asked Dougherty Networks Ellen Eide is a research staff to turn that focus on the speech Franz-Josef Eberle is Eicon’s member at the IBM T.J. Watson industry. Her user-centered Product Line Manager of the Research Center in Yorktown

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Heights, New York. Since join- Speech Technology Magazine’s among sales, marketing, and ing IBM in 1995, she has Most Innovative Award lists. A development. Foley holds BS worked on nearly all technical certified VoiceXML Application and ME degrees in Electrical aspects of automatic speech Developer, he holds an MSEE Engineering and Computer recognition and text-to-speech from Duke University. Science from MIT. synthesis. Her current focus is on expressiveness and flexibility Todd Espy, SandCherry Inc. Randy Ford, Sonum for TTS. Eide received her PhD Todd Espy, currently a sales engi- Technologies degree from the Massachusetts neer with SandCherry, Inc., has Randy Ford, is the CTO of Institute of Technology in 1993. developed speech solutions for a Sonum Technologies in She has authored 26 publications wide range of clients, including Columbia, MD. Sonum and filed 16 patents in the areas two solutions included on Technologies is a leading author- of speech recognition and speech Speech Technology Magazine's ity on artificial intelligence and synthesis. Most Innovative Solutions lists. human-computer interaction, He received his certification as a with more than 20 years of expe- VoiceXML Application rience as a technology consultant T. Todd Elvins, Oracle Voice Developer from the VoiceXML and executive. Ford holds a Laboratory Forum in August 2004, and has Ph.D. in Artificial Intelligence T. Todd Elvins is director of been working in software devel- from The Johns Hopkins product management at the opment since receiving his University. Since 2000, he has Oracle Voice Laboratory, where MSEE in 1991. been an Associate Professor of he defines future products, and Computer Science at Hood manages Oracle's VoiceXML Cameron Etezadi, Microsoft College in Frederick, Md., where conformance program. In 1998, Cameron Etezadi has spent ten he teaches courses in artificial Todd co-founded the Indicast years at Microsoft, where he intelligence and computer sci- Corporation, the first voice por- helps guide architecture and ence. tal company to launch voice- strategy for Microsoft’s Windows enabled services for a carrier in Mobile platform. Previously, he Serge Forest, Paraxip the U.S. As Indicast's CTO and led development on Microsoft’s Technologies VP Engineering, Elvins was a Voice Command for Windows Serge Forest is the president and pioneer in the technical and cre- Mobile, and spent additional CEO of Paraxip Technologies, a ative evolution of the voice por- years focusing on speech synthe- leading vendor of software prod- tal industry. From 1988 to sis research. He has also worked ucts, enabling a seamless transi- 1998, he was a Development extensively in Stockholm, tion from traditional telephony Manager at the NSF Sweden, developing the server to IP telephony for Speech, IVR Supercomputer Center at the portion of cellular applications. and Call Center solutions. University of California San He has patent applications in the Working with world-class indus- Diego. Elvins holds a PhD in area of human-computer interac- try partners, Paraxip brings to computer engineering from the tion, has an MBA from the market innovative telephony University of California, San University of Washington, and connectivity products in a flexi- Diego. Elvins was the technical holds an undergraduate degree ble, building block approach. architect for self-service automa- from Rice University. Prior to co-founding Paraxip, tion solutions at Adea Solutions. Forest was Director of an engi- He led the technical design of Jeff Foley, Nuance neering team at Nuance integrated speech, VoIP, and Web Jeff Foley is the solutions mar- Communications. He also previ- solutions. Elvins has implement- keting manager for network ously held a number of engineer- ed numerous speech solutions for speech at Nuance. Throughout ing and management positions at a wide range of clients spanning several product launches at Nortel Networks. finance, telecom and service Dragon Systems, edocs, Atari, industries and was involved in and Nuance, Foley has always Ariel Freidenberg, Persay two projects that were named to focused on bridging the gaps Ariel Freidenberg joined Persay during 2000, shortly after Persay

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was founded. During the last where he is responsible for implement strategic programs for four years, Freidenberg has held Microsoft’s relationships with clients, including SQL 2000 various positions within Persay's strategic partners for Microsoft database integration, Call Center Sales and Business Development Speech Server products. Prior to Management and Processing team and in 2003 was appointed joining Microsoft, Gardner software, Notification Services, as VP Sales & Business worked for five years as Channel Integrated Web and IVR applica- Development. Mr. Freidenberg Sales Manager for Edify tions, IVR automation and holds a B.A. in Law and Corporation. Gardner graduat- reporting, Web design, Utility Economics and an MBA in ed from California State Monitoring and custom applica- Business Administration, both University at Hayward with a tions. Most recently she has been from Bar-Ilan University. Prior to Bachelor of Science degree in certified in Voice User Interface joining Persay, Freidenberg was Business Administration. design as part of our Speech an attorney in one of the leading Partner relationship with law offices in Israel, following an Juan Gilbert, Auburn University Microsoft. internship at the Supreme Court Juan E. Gilbert is an associate of Israel. professor in the Computer Shay Granov, NSC Science and Software Shay Granov has over 15 years of Bob Furniss, Touchpoint Engineering Department at experience in International Sales Associates Auburn University. He directs with leading technology compa- Bob Furniss works with organiza- the Human-Centered nies. Previous to working in tions that want to increase pro- Computing (HCC) Lab. His NSC, he held sales positions ductivity and profits by bringing research focus is on Spoken with Telrad Networks and out the best in their people. Language Systems, Advanced Motorola Communications. Furniss brings to his clients over Learning Technologies and User Granov also co-founded Aplettix, 25 years of experience in the areas Interfaces Design and Inc., where he was VP of of leadership and service. He is Evaluation. International Sales. Granov the author of “Ideas At Work” holds a B.A. degree in Computer which was published in 2005. Laura Graham, Message Science and Management, and Technologies Inc. an M.S. in Marketing. Will Gardella, SAP From an eclectic professional Will Gardella leads SAP's global background, Laura Graham Gerd Graumann, LumenVox effort to voice enable enterprise brings to MTI® business knowl- Gerd Graumann is the director applications. Based at SAP Lab's edge and experience from differ- of business development at Voice Center in Palo Alto, ent industries. She has owned, LumenVox, a leading provider of California, Gardella is a member operated and managed several speech technology products. He of the W3C Voice Browser restaurants in Georgia and South has worked in the areas of con- Working Group and an acknowl- Carolina and has worked as tinuous speech recognition, edged expert in dialog design Statistical Analyst at Crawford audio mining and core speech and implementation. Before Long Hospital. In 1995, engine development for over 6 joining SAP, he designed and Graham joined MTI® to take on years. Some of this experience developed Onstar's Virtual the role of Technical Manager. has come from working with Advisor, a hands-free in-vehicle In her position, she is responsible Philips, Siemens and Dragon voice application that provides for the project management of Systems. Graumann has spoken users with email, stock quotes, the company’s technology devel- at over 10 industry conferences. weather, news, sports, entertain- opment initiatives, handling ment and traffic reports. He staffing and assignments, train- Howard Green, VLH Controls holds degrees in Linguistics from ing, programming design and Howard Green, president of UC Berkeley and UC San Diego. analysis and day-to-day opera- VLH Controls, is a graduate of tions within the MIS depart- Columbia University (BS and Jason Gardner, Microsoft ment. Her expertise allows her MA), a Silicon Valley successful Jason Gardner is the partner sales to work with all of MTI®’s soft- entrepreneur and technologist. manager for Microsoft Speech ware and service applications to Green’s knowledge of wireless

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and voice technologies as well as IBM's Federal Systems Division tems architecture, design, devel- his experience in developing and and Application Solutions opment and management. implementing software systems Division where he honed his Haynie's specializations are in in manufacturing facilities program management and soft- Enterprise Mid-Tier, Internet helped refine the initial concepts. ware development skills working and Core Systems Architecture. on call center products, real-time Haynie was most recently Chief Jason Groshart, Gold Systems control systems for an interna- Technology Officer for Jason Groshart joined Gold tional broadcasting company and Mardome, a voice services Systems in January of 1999 as a software configuration manage- provider. Prior to that he was custom developer building IVR ment applications. While at Director of Technology at applications on the Syntellect IBM, he earned several IBM eHatchery, and has been a tech- platform. Prior to joining Gold Quality and Outstanding nology consultant to leading Systems, he worked for Achievement Awards. In addi- FORTUNE 500 companies, CrossLink, Inc, an aerospace tion, his duties as program archi- including Oracle, engineering firm. Groshart tect and design lead for the MCI/WorldCom, and CSX. developed embedded software for CallCoordinator and DirectTalk Haynie was one of the co- an experiment data system for products resulted in five world- authors and original architects of the Space Shuttle. Groshart also wide technology patents for the patented RelevantKnowledge developed space flight software IBM. Gursahaney received a /JupiterMediaMetrix Web-meas- for the Student Nitric-Oxide bachelor's degree in Electrical urement technology. He is also a Explorer (SNOE), a student- Engineering and Computer leading industry expert on built satellite that orbited the Science from Duke University VoiceXML, SALT, SIP and other earth for 4 years collecting and an MBA from Carnegie- speech-related standards. He atmospheric data on the earth’s Mellon University. serves on the W3C Voice ozone layer. Groshart has held Browser Working Group, where various technical and manage- Randy Haldeman, Apptera he is an editor of the VoiceXML ment roles at Gold Systems Randy Haldeman is vice presi- 2.1 specification. including chief product architect dent of marketing for Apptera and most recently managing the and oversees the company’s Kevin G. Hegebarth, Witness product engineering staff. His strategic marketing efforts for v- Systems, Inc. technical experience includes: Business. He brings more than Kevin Hegebarth has over 20 Java and .NET development 22 years of technology expertise, years of marketing, product, and experience, VoiceXML and with a keen focus on enterprise strategic management experience SALT, Voice User Interface software, Internet and media focused primarily on workforce design, and system integration. over the last 10 years. During optimization applications for the He is a graduate from the School his career, Haldeman helped start commercial contact center. As of Engineering at the University and manage three successful the director of strategic analysis, of Colorado at Boulder with a companies. Previously, Hegebarth is responsible for B.S. in Computer Science. Haldeman served as the senior identifying new market opportu- vice president of Marketing for nities, executing on new product Suresh Gursahaney, the technology arm of Michael initiatives; identifying and culti- MicroAutomation Milken’s Knowledge Universe. vating strategic partnerships; Suresh Gursahaney founded Haldeman has held various mar- managing OEM relationships; MicroAutomation in 1991 and keting roles for Apple Computer, and managing Witness Systems’ now serves as its president and Zycad Corporation and Daisy patent portfolio. CTO. Under his guidance, Systems. MicroAutomation has become a Kipton Heuertz, Eicon leading provider of contact cen- Jeff Haynie, Vocalocity Networks ter solutions. Prior to this entre- Jeff Haynie has over 14 years Kipton Heuertz joined Eicon preneurial move, Gursahaney experience in software develop- Networks in 1998. He currently spent more than a decade with ment, network, database and sys- is VP of Product Marketing and

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Alliances, Americas. He has sion of Fonix Corp., which offers media and Internet technologies. international experience with voice technology solutions for Her responsibilities at data, video and voice networking mobile devices; videogames, toys Singingfish include strategic combined with solution selling and appliances; and the assistive management of the company focused on customer and partner market. and overseeing all marketing and expansion through technologies corporate branding efforts. Prior and markets. He has worked for Tom Houwing, voiceandvision to joining Singingfish, Howe various major corporations, Born in The Hague, the served as vice president of mar- including IBM. Netherlands, Tom Houwing keting for Stamps.com, where studied classical music at the she spearheaded the company's Collin Holmes, V-ENABLE Conservatory of Rotterdam. In vertical market sales initiative, Collin Holmes joins V-ENABLE 1999 he switched career to broadening its brand and posi- to oversee and manage the devel- speech technology, leveraging his tioning in the financial and tech- opment of products and features past experience within the IT nology sectors. Prior to required by V-ENABLE and our industry starting as Voice User Stamps.com, Howe worked as partners and customers. His Interface Architect at Speechtel vice president of marketing for responsibilities include develop- Benelux B.V. In January 2002 2WAY Corp., a pioneer of enter- ing product roadmaps, business he joined VoiceObjects AG, prise software for interactive development and managing the where besides building up their communications. Before joining process of bringing applications VUI Group, in his role as 2WAY Corp., Howe worked at to market. Holmes has 10 years Principal VUI, he was overall Motorola, where she helped cre- of sales and marketing experience responsible for the quality and ate the Windows CE market with firms including Cingular art direction of VUI design. development department, served Wireless, AT&T Wireless, and Since October 2005 Houwing as business development manager Akamai Technologies. He is a directs his own business. As the for Asian markets and was pro- graduate of the University of first VUI agency in Europe, moted to director of marketing California, Riverside and recently voiceandvision offers product- in the company's semiconductor graduated with an MBA from and company independent VUI- group. Other career highlights San Diego State University. Design, focused on caller experi- include 11 years with Adobe ence and –acceptance. Systems and Aldus Corp., where Dave Holsinger, Apptera she helped establish the compa- Dave Holsinger has worked in Tom Houy, Clarity ny's Australian office. Howe the speech industry for the last Technologies received her B.A from Whitman five years. He joined Apptera in Tom Houy is VP of Marketing, College in Walla Walla, 2004, having previously worked Americas for CSR plc, with over Washington. at OnStar, Voxeo and ViaFone. 25 years of computer, voice and At Apptera, Holsinger is respon- noise suppression industry Susan Hura, SpeechUsability sible for a number of projects expertise. The VP of Marketing Susan L. Hura, PhD is the that combine speech recognition for Clarity Technologies, the founder of SpeechUsability, a with search technologies. leading provider of noise sup- consultancy focusing on improv- pression software, was acquired ing the user experience by incor- Tim K. Hong, Fonix by CSR in March. Houy also porating user-centered design Corporation managed Voice Systems practices in speech technology Tim Hong has experience from Marketing for IBM’s Pervasive projects. Hura founded the several high-tech companies Computing Division. usability program at Intervoice as including Dell Computers, their Head of User Experience, Franklin Covey and NIC. Karen Howe, SingingFish, AOL and is a member of the Board of Currently, Hong manages the Karen Howe is a seasoned busi- Directors of AVIOS. Mobile Wireless and Games ness leader and marketing veter- operating division of the Fonix an with more than 20 years' Satoru Isaka, iTriage.org Speech Group, an operating divi- experience working with multi- Satoru Isaka is the Founder and

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CEO of iTriage.org, a 501(c)(3) Global Industries and Lead for the Multimodal California public benefit corpo- Microelectronics divisions. He Development group and also ration. Isaka is a recognized holds a bachelor's degree in com- customer advocate/evangelist for expert in information science, puter engineering from the Multimodal Speech known as the co-author of Pennsylvania State University Development. Jaramillo has “Fuzzy Logic in Scientific and an MBA from the University worked on the Embedded American”. He received his of North Carolina. ViaVoice development teams in Ph.D. in Systems Science from the areas of telematics and hand- the University of California, San Marie Jackson, Intervoice/Edify helds for various embedded plat- Diego. Marie Jackson directs Intervoice’s forms and operating systems. He marketing strategy, programs and received a Master's degree in Sunil Issar, Convergys product integration. With more Computer Science from Florida Sunil Issar leads the VUI and than 20 years of marketing expe- Atlantic University. speech science team at rience, she has been instrumental Convergys. Earlier he was a fac- in implementing high-impact Gregory Johnson, TELUS ulty member in the School of branding strategies leveraging National Systems Computer Science at Carnegie speech technology in the enter- Gregory Johnson is program Mellon University, where he prise market. Jackson holds a manager of Internal Speech and worked on speech recognition Masters of Business IVR solutions for TELUS and natural language under- Administration from the Communications, Inc., Canada’s standing systems. He also spent a Graziadio School of Business and second largest telecommunica- few years in the IBM speech Management at Pepperdine tions provider. Johnson’s team is business. University and a Bachelors responsible for the development degree from the University of and support of speech applica- Igor Jablokov, IBM California at Berkeley. tions for TELUS’ Contact As program director for IBM's Centers (both customer self-serve multimodal and voice portal ini- Nancy Jamison, Jamison applications and call routing for tiatives, Igor Jablokov leads a Consulting 2500 agents) and workforce worldwide team focused on Nancy Jamison is an independ- automation applications for developing and marketing speech ent consultant specializing in 5500 field service technicians technologies in support of the speech technologies, voice pro- (both speech and multi-modal). company's On Demand strate- cessing, contact centers and com- Johnson has been with TELUS gies. His responsibilities include puter telephony integration. Her for ten years, and has spent the extending speech to perform 25 years of industry experience last four focused on enterprise enterprise transactions as well as include five as a Principal speech technologies. enabling multimodality, which Analyst at Gartner allows business and consumer Group/Dataquest, and 13 as a end users to intuitively access brand manager for call and voice John P. Joseph, Envox and search for information and processing at Worldwide media no matter where they are. ROLM/IBM/Siemens. Jamison John Joseph manages worldwide Additionally, he serves as a busi- holds a BS in Linguistics from marketing, including corporate ness mentor for IBM's Extreme UC Berkeley. and marketing communications, Blue internship program and product management and mar- represents the company on the David Jaramillo, IBM keting, and all 3rd party market- board of directors for the David Jaramillo is a senior soft- ing for Envox Worldwide. He VoiceXML Forum, an industry ware engineer in IBM Software has more than 15 years of experi- group driving an open standards- Group, Embedded Voice ence building and marketing rev- based vision of speech comput- Solutions Development in Boca olutionary software, including ing. Previously, Jablokov held Raton, Florida. He has worked both consumer and business-to- positions with IBM's Pervasive with IBM for over 15 years. His business products. Prior to Computing, PartnerWorld, current assignment is Technical Envox Worldwide, Joseph held

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senior marketing roles with tion solutions for customer and Workgroup. Kim has more than Kurzweil Applied Intelligence, personal service. His back- a decade of industry and research Inc. and Lernout & Hauspie ground and experience include experience on many aspects of Speech Products, where he led senior operational roles and speech technology and solutions more than 20 product develop- strategic and financial planning for embedded, network and dis- ment and launch efforts. He has in technology related businesses, tributed environments, and has an MBA from the MIT Sloan including CEO/founder of published numerous publica- School of Management, an MS Inzigo, (speech); strategy consult- tions, patents, and international in Electrical Engineering from ing, Mitchell Madison Group standards-related specifications the University of Southern (telecom); VP Business on advanced speech technology California, and a BS in Electrical Development, LinkShare for mobile and multimodal Engineering from MIT. (Internet software); Strategy & applications. Kim holds a Ph.D. Technology Group BellSouth in Electrical Engineering from Interactive. Khan has an MBA Stanford University. Lizanne Kaiser, Genesys from Columbia Business School, Telecommunications MSEE and BSEE in John Kirst, TuVox Laboratories Inc Communications and Computer John Kirst has a wealth of experi- Lizanne Kaiser is Senior Engineering from Rutgers ence in the voice processing Principal Consultant at Genesys University. industry. Prior to TuVox, Kirst Telecommunications was a co-founder of Edify Laboratories Inc focusing on M. Salahuddin Khan, NAVTEQ Corporation and has held several strategic speech solutions in con- Corporation other senior management posi- tact center environments. Salahuddin Khan is senior vice tions including: Senior VP of Specializing in Voice User president of technology & devel- World-wide Marketing, VP of Interface design and usability opment, and CTO at NAVTEQ Asia Pacific Sales and Director of testing, she has designed award- Corporation -- a leading global Channel Sales. He holds an winning speech applications, provider of digital maps. He has MBA from Dartmouth College presents and publishes regularly been instrumental in helping and an undergraduate degree in in the field, and holds a Ph.D. in NAVTEQ identify industry Economics from Stanford. Linguistics from Yale University. developments and implement new technologies. He holds a Vytas Kisielius, Adeptra Dimitri Kanevsky, IBM B.S. in Aeronautics and Vytas Kisielius has served as pres- Dimitri Kanevsky is a research Astronautics from University of ident of Adeptra's American staff member at IBM Thomas J. Southampton, England. operations since December 1999. Watson Research Center. He He is responsible for worldwide holds 85 patents and has a Yoon Kim, Novauris sales, marketing and strategic “Master Inventor” status. He is Technologies direction. Before joining Adeptra a finalist of 2005 Word Yoon Kim is currently the CEO he held positions at Frontec Technology Award for IT- at Novauris Technologies. Prior AMT Inc. and IBM Software. His conversational bio- to joining Novauris, he co- Corporation. He holds a BA metrics based security patent was founded NeoSpeech, Inc., a from Princeton University and a recognized by MIT, Technology speech technology startup in the MBA from Harvard Business Review, as one of five most influ- Silicon Valley. He was with the School. ential patents for 2003. Speech Technology and Research (STAR) Laboratory at SRI Albert Kooiman, Microsoft Mobeen Khan, Metaphor International, and Center for Albert R. R. Kooiman is a group Solutions Computer Research in Music product manager in the Speech Mr. Khan is the COO for and Acoustics (CCRMA) at Server group at Microsoft Corp, Metaphor Solutions, a company Stanford University. Kim has also responsible for the co-operation focused on developing and mar- served as a member of the ETSI with partners. He and his team keting packaged speech recogni- STQ Aurora DSR Standards work to support partners build-

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ing applications on the Speech development, selling and con- Tom Latinovich, Jingle Server platform. With eight sulting on integrating speech Networks years of experience in the teleph- recognition technology into Prior to founding Jingle ony speech industry, Kooiman health care applications. He has Networks, Tom Latinovich pro- has been involved in a wide spec- held positions with various com- vided strategic and investment trum of available solutions. He panies including Dragon consulting to companies in the has worked with customers Systems, Inc. where he initiated wireless industry. Formerly, worldwide on projects creating and launched the Developer Latinovich was a general partner telephony-only and multimodal Program/Dragon SDK and at at Sage Hill Partners, a speech enabled information sys- Talk Technology, as Vice Cambridge, MA based venture tems, personal call assistants, cus- President of Sales. capital firm where he served as tomer care solutions and value- vice president of business devel- added service voice portals. Cliff LaCoursiere, CallMiner opment for several portfolio Cliff LaCoursiere is a founder companies. Previously, Ilan Kor, NICE Systems and senior vice president of busi- Latinovich led business and Ilan Kor is a speech analytics ness development at CallMiner. product development and for product manager for NICE He leads the company's strategic Excite@Home’s targeting, profil- Systems. He previously served as partner and channel initiatives ing and targeted advertising a team leader for NICE Systems, that have cemented CallMiner's operation and led business devel- helping Contact Centers accom- leadership position with best-of- opment and sales for @Home’s modate to the globalized high breed quality management and ecommerce group. Prior to availability market and delivering workforce optimization vendors. Excite@Home, Latinovich was a NICE high redundancy solu- CallMiner provides software vice president and chief econo- tions. Kor is responsible for applications and tools that mist at Farallon Investments, delivering NICE speech analytics uniquely enable companies to developing predictive mathemat- into the enterprise and to the mine hours of recorded call cen- ical modeling technologies for Contact Center market. In his ter agent and customer interac- the national grocery and con- current role, he serves as a tions. sumer packaged goods industries. spokesman of how speech can bring a new wealth of informa- Ken Landoline, Saddletree James Larson, Intel tion into the enterprise to drive Research James A. Larson is chairman of business performance by extract- Ken Landoline is VP and princi- the W3C Voice Browser ing insights from interactions. pal analyst at Saddletree Working Group and manager of Kor has been working for NICE Research. With a focus on Advanced Human Input/Output since July 2000. at Intel Corporation. He is a emerging technologies and high- columnist for Speech Technology growth communications mar- Sunil Kumar, V-ENABLE Magazine and co-program chair kets, Landoline's 20+ year career for SpeechTEK. He is the Sunil Kumar leads the innovative has included positions with speech search technology solu- author of “VoiceXML Guide”, a research firms such as Dataquest, home study course available from tions group at V-ENABLE aimed GIGA Information Group and towards deploying speech search www.vxmlguide.com the Robert Frances Group. He solutions on mobile phones. Kumar holds a Masters Degree has also held management and Mark Levinson, VoxMedia in Computer Science from marketing positions with Consulting Siemens, Pacific Bell, Fujitsu Mark Levinson is president of University of New Hampshire VoxMedia Consulting. His and a B.S. from University of America and AT&T. Landoline holds a BA degree in Economics many years in software and Delhi. telecommunications have includ- from Rutgers University and an ed director-level positions at Todd Kuoni, IntrinsiQ Research MBA from Seton Hall SpeechWorks (now part of Todd Kuoni’s career focus since University. Nuance). He founded VoxMedia 1993 has been in marketing, in 2002 to offer speech technolo-

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gy consulting and design servic- voice recognition products and resents VoiceGenie on the es. He holds S.B. and Sc.D. services. Maddux's prior experi- VoiceXML Forum Board of degrees from MIT, and an MBA ence includes product design and Directors, and the Forum’s from Boston University. development for Riffage, Zowie Technical Council. He is a Entertainment, IDEO Product member of the VoiceXML Steven Lewis, AT&T Development, Hasbro Forum Education Committee, Steven Lewis is a Ph. D. psychol- Interactive, and Apple and writes the online column ogist with broad experience in Computer. ‘First Words’ for the electronic touchtone and speech telephone magazine VoiceXML Review user interfaces who currently Oleg Maleev, Speereo Software (www.voicexmlreview.org). He design natural language interac- Oleg Maleev received a M.S. and has also represented VoiceGenie tive voice services for AT&T's Ph.D. Degree from the Baltic on the W3C Voice Browser VoiceTone offer. State Technical University Working Group, and is a fre- (BGTU) in 1994 and 1997 quent speaker at industry events. Steve Liese, Carrius respectively. Since 1997 he was Technologies the Head of Speech Informatics Jeff Marcus, Nuance Steve Liese is director of product Group and lecturer at BGTU. Jeff Marcus is currently technical marketing for Carrius From 1998 to 2000 he was the leader for tuning and analysis Technologies, Inc. He has 20 Chief of Speech Technologies tools at Nuance. He has been in years of experience with compa- Department at Titan Technology. the speech recognition field since nies including Rapid5 Networks, Since 2000 he is the Vice 1984, holding positions at Alcatel, and NEC America. Liese President, Research & Nortel Networks, SpeechWorks, has considerable experience Development, at Speereo ScanSoft, and Nuance. Marcus working with both carrier and Software UK. His research was holds a PhD from MIT. solution developer market seg- in the field of speech and speaker ments, and holds a BSEE from recognition, speech synthesis and Edwin Margulies, the University Of Notre Dame. compression. Telephony@Work Edwin Margulies is COO at Jim Logan, Vocollect Inc Ellen Connor Mangan, Fidelity Telephony@Work, makers of Jim Logan has 16 years of experi- Investments multi-channel contact center ence in the industrial application Ellen Connor Mangan is a prin- solutions for telcos and out- of speech technologies and over cipal usability specialist at sourcers. Margulies also co- 25 years experience in corporate Fidelity Investments in Boston, founded Sterling Audits, a firm and entrepreneurial product MA. She holds an undergraduate dedicated to best practices in research, development and deliv- degree in Irish Studies from service automation. He is the ery. Since 1997, Logan has Boston College and a MS in author of 17 high-tech books been "starting things" at Human Factors & Information and inventor of numerous tele- Vocollect. First products. Then Design from Bentley College. com and Internet-based patents. product lines (headsets). Now She conducts strategic research new ventures. Logan holds 7 into Web, phone, and applica- Judith Markowitz, J. Markowitz patents. tion usability. Consultants Judith A. Markowitz is co-chair Scott Maddux, AgileTV Rob Marchand, VoiceGenie of the VoiceXML Biometric SIG. Scott Maddux is VP of Product Technologies Inc. She's recognized internationally Marketing for Agile TV. Rob Marchand brings more than as a leading analyst in speech and Maddux has more than 14 years 20 years of experience in the speaker recognition. She is presi- experience bringing new con- telecommunications industry to dent of J. Markowitz, sumer technologies to market. his position as VoiceGenie Consultants and Technology His team leads product strategy, Technologies Inc.’s Senior Editor of Speech Technology definition, consumer research Director of Product Magazine. She’s on the editorial and marketing for AgileTV's Management. Marchand rep- review board of the IJST, the

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advisory board of the Merrit Maxim, Nuance Bill Meisel, TMA Associates International Biometric Industry Merrit Maxim has worked in the Bill Meisel is president of TMA Association, and co-chair of the enterprise software industry for Associates, a speech-industry VoiceXML Biometric SIG. more than 8 years in a variety of consulting and publishing firm marketing, product manage- (www.tmaa.com). Meisel writes Marie Meteer, BBN ment, and business development Speech Recognition Update and Technologies roles. Presently, Maxim is Telephone Strategy News Marie Meteer’s team is responsi- Product Manager for Dictation newsletters and is the author of ble for bringing the Avoke Call Solutions at Nuance influential speech-recognition Director to market, which is an Communications, a leading market studies. Meisel obtained innovative application allowing provider of speech and imaging his B.S. in Engineering from callers to speak naturally to an solutions for businesses and con- Caltech and his M.S. and Ph.D. open prompt: "Please tell me, sumers around the world. In his in Electrical Engineering from briefly, the reason for your call current role, Maxim helps direct USC. today.” Before moving into the Nuance’s dictation product strat- commercial market, Meteer egy and works closely with Piyush Modi, IP Unity managed more than 50 healthcare organizations that are Piyush Modi is an expert in researchers in algorithm and sys- looking to eliminate the high advanced speech processing plat- tem development of speech cost and long turnaround time forms and applications. For 10+ recognition, topic identification, associated with manual transcrip- years he’s championed ASR and telephone dialog systems, and tion of patient information by TTS development. He holds sev- information extraction from text. migrating to speech recognition eral patents and serves on speech Meteer received her Ph.D. in based solutions. processing standards committees. Computer and Information He has a Ph.D. in EE/CE from Sciences from the University of Steve McElderry, Cisco Systems Rutgers, MSCS - University of Massachusetts in 1990. Steve McElderry manages a Tennessee, BSEE - IIT, Banaras product marketing team within Hindu University. He is a fre- Valentine Matula, Avaya Cisco’s Customer Contact quent speaker on speech technol- Val Matula is the Director of Business Unit. His focus is on ogy. Multimedia Technologies leveraging IP technology to Research at Avaya. He and his enable voice and multimedia Michael Moore, West team contribute to Avaya’s communications and to develop- Corporation research in streaming video inter- ing the technologies, protocols, and products that enable Mike is a senior member of the faces, natural language dialogue West Professional Services team. technology, VoiceXML, Customer Interaction Networks. McElderry holds a BSEE degree His responsibilities include acoustics, digital ink, and self- speech application analytics, service systems. He has 18+ from the Illinois Institute of Technology. voice user interface (VUI) years of experience while at design, usability analysis and Avaya Labs and its predecessor, testing, and designing integrated Bell Labs. Matula earned his Jenni McKienzie, applications that incorporate Ph.D. in Systems & Control Intervoice/Edify speech/touch-tone and live oper- Engineering from Case Western Jenni McKienzie is a VUI designer at Intervoice. She has ator support. In addition to his Reserve University, Cleveland, expertise in call automation, OH, and his M.S. Engineering extensive experience with multiple speech recognition environ- Moore also has 8 years of call from the University of MI. He center experience and has been is a member of the Association ments. She has design efforts for many complex speech applica- involved in virtually every aspect for Computational Linguistics, of call center management. and the IEEE, IEEE Signal tions across various domains. In Processing and IEEE addition to design, she frequent- Tim Moynihan, Intel Communications Societies. ly contributes to all facets of the usability testing program at As director of product marketing Intervoice. for the Intel® Communications

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Infrastructure Group, Tim Hardy Myers, Applied Voice & Stan Nowak, Silverlink Moynihan provides strategic Speech Technologies, Inc. As president and CEO, Stan product marketing direction and Since taking the reigns of Sound Nowak is responsible for defin- drives acceptance of Intel® Advantage in 2001, Myers has ing Silverlink’s strategic direction telecommunications products in transformed the business into and achieving overall execution both the enterprise and service AVST, now a leading supplier of milestones. He is focused on provider market segments. He advanced speech-enabled unified driving major sales opportunities also oversees the company's communications. He has a and building strategic relation- involvement in speech standards degree from Georgetown and ships. Nowak is a company bodies, including the World more than 18 years of profit and founder and brings over 15 years Wide Web Consortium's loss and financial management of general management experi- VoiceXML initiative and the experience in telecommunica- ence. He has a MBA from SALT Forum, and serves as tions, automotive, aerospace, Harvard Business School and a spokesperson for the Intel per- defense and public accounting. BA from Harvard College. spective on the speech market segment. Moynihan joined Intel Tom Neary, Nortel John Oberteuffer, Fonix from Inter-Tel/Executone As director of Portfolio Brand Corporation Information Systems where he Management, Tom Neary is John Oberteuffer is the was director of product market- responsible for global Business Chairman, Advisory Committee ing for computer telephony Management, Go-to-Market at Fonix Corporation. He is a products. He also served as sen- Planning and Product Marketing member of the Board of ior manager for the company's for Contact Center, Self Service Directors of AVIOS. He was the computer telephony platform. and Unified Messaging. Neary founder and editor of the speech Previously, Moynihan held sever- drove the Nortel Applications industry newsletter ASRNews. al marketing management posi- Center launch in June of 2005 He received his Ph.D. in physics tions in the computer distribu- which received major acclaim form Northwestern University in tion and consumer goods busi- from industry analysts and con- 1969. nesses. Moynihan received his sultants. Nortel’s Self Service MBA degree from Purdue portfolio has led the global Sean O’Connell, Cisco Systems University and his BA degree industry hands-down for the past Sean O'Connell is a Marketing from the College of the Holy three years. Tom has 15 years Manager/IP Communications, Cross in Worcester, MA. experience as a leader in Product Product & Technology Development, 12 of those with Marketing Organization with Todd F. Mozer, Sensory Inc. Periphonics and Nortel which Cisco Systems. His industry Todd F. Mozer is President, have been spent dedicated to experience and background is CEO, and Chairman of Sensory, leading development of Nortel’s focused on leveraging IP technol- Inc., a leading supplier of chips self service solutions (IVR, ogy to enable voice and multi- and software for embedded media communications. speech recognition applications. Speech Solutions & CTI). His Mozer has spent over 20 years in technical expertise, combined Dave Offen, Benetech the field of speech technology, with an understanding of customer needs drive Tom to help Dave Offen was an early software and worked in Silicon Valley developer at Apple Computer, high tech companies in positions customers apply technology and applications in order to meet and also held senior development of sales, marketing, product roles at Computer Curriculum development and general man- their business goals and achieve marketplace success. Neary and S3. A large part of his career agement. Mozer received an has been devoted to the social MBA from Stanford University received a Bachelor of Engineering in Electrical applications of technology, from and bachelors degrees from UC co-founding Community Data Santa Barbara. Engineering and Computer Science from the State University Processing to managing and of New York at Stony Brook. developing adaptive technology for people with disabilities at

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Telesensory and Arkenstone. Stephanie Owens, Speech Nortel is a leading global Offen holds an MS in Computer Technology Magazine provider of innovative Engineering from Stanford. Stephanie joined the AmComm Multimedia Application team in July 2004 and is Solutions. In his role Passaretti is Eduardo Olvera, Syntellect Inc. responsible for the content of responsible for overseeing Eduardo Olvera is a Senior Speech Technology Magazine as Nortel’s Multimedia Applications Speech Technology Analyst with well as STM’s NewsBlast. She software development including Syntellect Inc., a global leader in holds a bachelor’s degree in cross-product and next-genera- live and self-service solutions. As English from Morehead State tion solutions architectures. a senior member of Syntellect’s University. A native Kentuckian, Passaretti and his team of inno- speech practice, a proven leader Stephanie enjoys horse-back rid- vative software development in the industry, with over 100 ing, reading and gymnastics. engineers, focus on emerging successful speech solutions deliv- technologies such as VoiceXML, ered, Olvera has designed Greg Pal, Tellme Call Control XML, and Spanish and English language Greg Pal joined Tellme in June Advanced Speech Solutions. A voice user interfaces for such 2000. He is responsible for native of Long Island, N.Y., industry leading corporations as Tellme's financial services prod- Passaretti earned an M.B.A. in Avon Products, National City uct strategy and generating meas- Computer Science from Mortgage, GE, Motorola, urable business results and com- Polytechnic University and a B.S. Chevron, Suncoast, Nevada petitive differentiation for degree in Applied Math & Power and Sierra Pacific Power. Tellme's financial services clients. Statistics/Computer Science from Prior to Tellme, Pal was a SUNY at Stony Brook. Ron Owens, Intervoice/Edify Technology Manager at Digitas In his work for Intervoice, Ron where he worked with FOR- Craig Peddie, Nuance TUNE 500 clients including Craig Peddie, with more than Owens has interfaced with some two decades of international of America’s top companies and Unilever, FedEx, and AT&T. In addition to founding his own mobile and consumer electronics participated in the development device experience, is the Vice and implementation of highly Internet consulting firm, Pal has held various positions with IBM, President and General Manager sophisticated speech recognition of the Embedded Speech applications and VRU (voice Fidelity Investments, and Fannie Mae. Pal received his bachelor's Solutions business for Nuance response unit) systems. He has Communications. In this role, led the implementation and inte- degree from MIT and his MBA from Harvard. Peddie is responsible for the con- gration of advanced speech solu- tinued growth of Nuance’s tions within Intervoice since the Mary Parks, Nuance speech applications in mobile inception of the group. Owens device and automotive markets. holds B.S. and Masters’ degrees Mary Constance Parks, Voice User Interface Designer, Nuance, Specifically, he is working to in Business Administration from accelerate the adoption of speech Old Dominion University in has 22 years’ experience working in applied linguistics, the last six solutions by device manufactur- Virginia. As VP of professional designing voice user interfaces ers and achieve broad acceptance services for Intervoice, Owens is for speech and multimodal prod- and usage by end-consumers a well-respected expert in the ucts and a range of applications, who will interact with speech- telecommunications and banking including health care, Internet powered mobile devices to dial industries, and has been an invit- and tech support applications. their phones, search for directory ed speaker on advanced speech She has a Bachelor’s degree in listings, voice-navigate MP3 recognition applications at Cross Cultural Communications playlists and much more. Prior numerous industry events and and a Master’s in General to Nuance, he served as Vice consulted in numerous published Linguistics. President and General Manager articles. of Tegic Communications, a Chris Passaretti, Nortel leading provider of predictive Chris Passaretti is manager of text input software and a wholly Software Development at Nortel. owned subsidiary of America

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Online, Inc. Peddie also held West Corporation. He manages Support. He has over 15 years management positions at West's speech recognition and working on bleeding edge R&D, Motorola, most recently serving professional services activities. for Microsoft, Corel, and as general manager of Motorola's Pollock has experience in the Cognos in various positions. Lexicus Division, focused on the IVR and speech recognition field He has spent the last 5 years at development and licensing of across a range of disciplines. His Pronexus working on telephony user interface technology includ- writings have been published in tools. The focus has been on ing embedded speech recognition numerous industry journals bringing cost effective speech applications. including Speech Technology recognition to small enterprise Magazine, Energy Customer IVR deployments. Potvin is also Roberto Pieraccini, Tell-Eureka Management, Contact the trainer for all Pronexus prod- Roberto Pieraccini is a speech Professional Magazine, and oth- uct lines and has been presenting technologist with more than 25 ers. Pollock has also been cited in for several years. years in research and commercial The Economist and several other speech applications. Until he leading publications. He has also Prashanta Pradhan, West joined Tell-Eureka in August served as a panelist and modera- Corporation 2005, Pieraccini managed the tor at technology and other verti- Prashanta Pradhan is a senior Conversational Interaction cal industry forums. Before join- member of the West Professional Technology department at the ing West, Pollock co-founded Services team. His primary focus IBM Thomas J. Watson Research and managed a speech recogni- is speech recognition tool design Center. Before that, he led the tion startup company and, prior and development processes, with Natural Dialog group at to that, held management posi- emphasis on Statistical Language SpeechWorks (now Nuance). In tions in the transportation, gov- Model (SLM) – based speech 1990, he joined the Speech ernment and financial services recognition. Pradhan has been Research Group at AT&T Bell sectors. Pollock is Chairman of with West for seven years, where Labs and later AT&T Labs. the Board of Directors of the his key focus has been to provide Pieraccini’s career started at VoiceXML Forum and serves on leadership in speech recognition CSELT (now Telecom Italia Lab) the Board of Directors of the and related technologies. He after he completed his doctoral Applied Voice Input-Output holds a Bachelors Degree in degree in engineering from the Society (AVIOS). He holds an Computer Science and engineer- Universita’ degli Studi di Pisa, MBA Degree from the Ivey ing from the University of Italy. School at the University of Nebraska at Lincoln and is also a Western Ontario. member of the VoiceXML Melanie D. Polkosky, IBM Forum Tools Committee. Melanie D. Polkosky, Ph.D., Steve Pollock, TuVox CCC-SLP is a social-cognitive Steve Pollock has a track record Patti Price, PPrice Speech and psychologist and Senior Human of successfully building organiza- Language Technology Factors Psychologist for IBM, tions, conceiving and launching Patti Price is a consultant in with expertise in social cognition products, managing product speech and language technology, and usability measurement. Maria portfolios, and managing com- specializing in educational appli- Rosa Brea-Spahn, M.S., CCC- petitive strategies in highly com- cations. She has over 20 years SLP is a doctoral candidate in plex markets. Pollock has held experience in developing and cognitive psychology and Human numerous executive positions at transferring speech and language Factors Psychologist for IBM, companies such as Edify technology, including the found- with expertise in Spanish linguis- Corporation, Portera Systems, ing of three companies (Nuance tics and language measurement. Claris Corporation, and DoveBid. Communications, BravoBrava! Pollock has a Stanford MBA. and Soliloquy Learning). Bruce Pollock, West Corporation Mark Potvin, Pronexus Inc. Elka Popova, Frost and Sullivan Bruce Pollock is Director, Mark Potvin is the Manager of Elka Popova is widely recognized Strategic Technology Solutions at Quality Assurance and Technical as an expert in IP communica-

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tions and enterprise solutions He was also the co-founder of a President of AVIOS – the with her primary expertise being Web services-based company Applied Voice Input/Output in voice over Internet protocol that was acquired by BEA Corp. Society and he is a Director of (VoIP) services and speech tech- He has over 10 years of experi- the VoiceXML Forum. nologies and applications. She ence in the software industry. has authored studies on whole- Krithi Rao, Frost and Sullivan sale long distance voice services, Randal Rand, LumenVox Krithi Rao’s primary area of hosted IP telephony service, Randal Rand is a Speech expertise is in the enterprise speech technology and applica- Application Developer at voice, unified messaging and tion, and unified messaging solu- LumenVox. He oversees the telephony-based speech technol- tion markets. development of new applica- ogy markets. Other areas of cov- tions, evaluation of existing erage include the IVR Market, Michael Pust, LumenVox applications for improvement, Enterprise Headset Market, and Michael Pust is one of the lead- and the creation of large and nat- Email and Groupware Markets. ing developers, researcher, and ural language grammars for the Primary responsibilities include mathematician for LumenVox. LumenVox Speech Recognition contribution to the enterprise In the three years he has been Engine. communications subscription with LumenVox, he has lead and service and provision of market continues to work on improving Mark A. Randolph, Motorola knowledge in consulting projects the accuracy, functionality, and Mark Randolph is Fellow of the for clients. predictability of LumenVox’s Technical Staff and Director of Speech Recognition Engine. Technology Planning at Rick Rappe, Vocal Laboratories Motorola where he is currently Rick Rappe serves as VP of Dave Raggett, W3C focused on technology strategy Business Development for Vocal Dave Raggett works for the in the area of mobile applica- Laboratories, providing usability World Wide Web Consortium tions, content, and services. and satisfaction testing of cus- on assignment from Canon, and Since joining Motorola in 1995, tomer care services. His back- is responsible for W3C's work he has worked in a variety of ground includes telco COO and on multimodal interaction, and R&D roles, including Director CEO of a regional cellular carri- previously for work on HTML, of Technology for the business er, where he learned that quality XForms, Voice Browsers, and unit that launched VoiceXML. customer care is often the most HTTP (in the IETF). His goal is Prior to joining Motorola, important contributor to a busi- to bring multimodal interaction Randolph was Member of ness’ success. to the Web. Technical Staff at AT&T Bell Laboratories in Murray Hill, NJ. Mark Rayburn, DemandVoice Anand Ramakrishna, Microsoft His research focused on various Mark Rayburn, founder of Speech Server topics in speech technology, DemandVoice, has over 18 years Anand Ramakrishna is the archi- including automatic speech of experience in the IVR indus- tect for Microsoft Speech Server, recognition, computer-generated try and specifically in the where he is responsible for the speech synthesis, and computa- VoiceXML hosting business for overall technical direction of the tional linguistics. Randolph has over five years. A leader in the product. He has worked at a Bachelors in Electrical telephony community, Rayburn Microsoft Corporation for over Engineering from Georgia collaborates with key players in six years, where he has played Institute of Technology, S.M. the industry to promote the various technical leadership roles and Ph.D. degrees in Electrical advantages of voice technology on the Internet Explorer and Engineering and Computer and the adoption of standards Database Access teams. Prior to Science from MIT, and an such as VoiceXML and SIP. his current position, M.B.A. from University of Before creating DemandVoice, Ramakrishna was the VP of Chicago Graduate School of Rayburn most recently served as Engineering at a knowledge Business. Outside of Motorola, Director of Advanced management software startup. Randolph currently serves as Technology for CPT

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International where he intro- Peter Ryan, Datamonitor ence in the speech recognition duced VoiceXML technology to Peter Ryan is based in Montreal industry. He received his Ph.D. the company and championed and heads Datamonitor’s from the Johns Hopkins School developing a standards-based Canadian research team. He has of Medicine and his B.S. in voice hosting service. authored numerous widely-read Electrical Engineering from the reports on voice business. Ryan George Washington University. Ken Rehor, Vocalocity has presented at such events as Ken Rehor is chief architect of SpeechTEK West 2004 & 2005, K. W. (Bill) Scholz, Ph.D., Vocalocity, Inc. where he leads Langtech 2003 in Paris, Voice Unisys Corporation standards strategy and product Business Summit 2005 -Australia Bill Scholz is the Solution architecture. He currently serves and Call Center Forum 2005 - Management Architect Director as Chair of the VoiceXML Johannesburg. responsible for speech and dialog Forum, Chair of the Forum’s management technology for the Conformance Committee, and Joellyn Sargent, Premiere Global global telecommunications Co-Chair of the Speaker Services industry. He co-founded the Biometrics Committee. As a Joellyn Sargent is VP of Speech and Natural Language long-standing member of the Marketing, Notifications for initiative at Unisys in the early 90’s and managed the design and W3C Voice Browser Working Premiere Global Services, a world leader in enterprise com- development of an integrated Group, Ken is co-author of tool suite for building dialog VoiceXML 1.0, 2.0, 2.1, 3.0 and munication solutions using voice and speech, e-mail, fax and SMS. applications. He has been CCXML 1.0. He previously was responsible for advanced technol- a member of the Bell Labs She has over five years experience in the speech industry, launching ogy development and the custom Research team at Lucent engineering of speech and multi- Technologies where he co-devel- NetByTel's speech applications in 2000, and heading global mar- modal applications, and serves as oped the first web-based telepho- keting and product management the corporation’s spokesman for ny platform, PhoneWeb in 1995. at Glenayre Technologies, where speech and service creation tech- He holds seven U.S. and interna- she introduced speech-based nology. He holds a doctoral tional patents in telecommunica- messaging applications for wire- degree in Cognitive Science from tions and speech technologies. less carriers. Indiana University. Rehor earned an M.S. in Electrical Engineering and Thomas B. Schalk, ATX Paul Schultz, Verizon Computer Science, and a B.S. in Thomas B. Schalk is Vice Paul Schultz is a Principal Electrical Engineering from the President, Voice Technology at Engineer leading Verizon’s University of Illinois at Chicago. ATX, a leading telematics service Speech Solutions platform and provider with customers that applications development with Alexander I. Rudnicky, Carnegie include Mercedes-Benz and the implementation of Mellon University BMW. Schalk is responsible for VoiceXML-based speech recogni- Alex Rudnicky's interests include guiding ATX’s voice technology tion infrastructure and numerous dialog and learning-based spoken vision. He leads a group that Verizon customer speech and language systems. He is a focuses on developing speech- Internet applications. Schultz Principal Systems Scientist in the enabled telematics services that has patents in telecommunica- Computer Science Department have high value to the driver and tions and Voice User Interface at Carnegie Mellon University minimize driver distraction. design and has been a speaker at and on the faculty of the Improving user experience for V-World speech conferences. Language Technologies Institute. telematics services is an ongoing He serves on the boards of the activity. Prior to joining ATX, Hank Schuyler, speech2data Applied Voice Input-Input Schalk was the CTO of Philips Hank Schuyler is CEO of Society (AVIOS) and of SIGdial. Speech Processing, and the CTO speech2data. Hank co-founded of Voice Control Systems. He MarCom Technologies in 1990, has over twenty years of experi- building MarCom into a TOP

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Speaker Profiles 50 teleservices company. In Adeeb Shanaa, Voxify has given more than 20 papers 1996, MarCom merged with Adeeb Shanaa is a veteran enter- and presentations. He is cur- Communications Services prise software executive with sig- rently Principal Consultant with Group, Inc(CSG). Schuyler nificant management and tech- the Voice Services Group of assumed the position as President nology expertise. As CEO, Genesys Professional Services. and CEO of CSG and its five Shanaa has responsibility for operating companies which had Voxify's operations, strategic Glen Shires, Intel combined revenues of over $90 direction, and vision. Shanaa Glen Shires, Principal Engineer Million. After its sale to SR has served as CEO of Anubis at Intel’s Digital Enterprise Teleperformance, a French pub- and VP Corporate Strategy at Architecture and Planning lic company, Schuyler then Personify. An MIT graduate, Group, specializes in system-wide returned to his role as CEO of Shanaa has spoken at numerous architecture of web, video, speech2data, the new company conferences including speech, and telephony integra- that retained the key technology SpeechTEK and DM Review. tion. He co-authored SALT and assets from MarCom. contributed to W3C Voice and RJ Sharp, InquireTec Software Multimodal, and IETF standards Vlad Sejnoha, Nuance LLC groups. Shires co-invented the Vlad Sejnoha, Nuance’s chief RJ Sharp is a systems analyst in Distribute Voice User Interface. scientist, works with the compa- the Silicon Valley, with several For his Master’s thesis, he devel- ny’s business and R&D organiza- years of experience in developing oped a speech recognition tions on technology and product desktop applications for the engine. strategy, with a particular focus enterprise. He is also the founder on emerging technologies. Prior of InquireTec Software LLC, a Roberto Sicconi, IBM to joining Nuance, Vlad held provider of speech interface tools Roberto Sicconi has an M.S and positions at Lernout & Hauspie for use with 4th Dimension sys- PhD degree from Politecnico Di and Kurzweil AI, where he was tems. Milano, Italy, in image process- responsible for creating core ing applied to new CAD tech- technology for a number of com- Tony Sheeder, Nuance niques. He joined IBM Italy in mercially successful speech recog- Tony Sheeder has over 15 years 1985 to work on multimedia nition products. Sejnoha has over experience in dialog design for platforms, DSP-based front-ends 20 years experience in the field interactive applications ranging for speech recognition, satellite of speech recognition. from games and interactive nar- Internet data broadcasting, cryp- rative to automated customer tographic systems for data securi- service and call routing applica- ty, videoconferencing system for Nava Shaked, ALM Liam Ltd. laptops. Sicconi joined the T.J. Nava Shaked is the head of tele- tions. He has an MFA from Columbia University, and his Watson Research Center in come and speech industry con- 2000, where he currently man- sulting group: ALM Liam Ltd. background is in writing for film and television. ages development of exploratory She obtained her PhD from prototypes of conversational and CUNY graduate school in the Phil Shinn, Genesys multimodal user interfaces with a area of NLP and worked in lead- Telecommunications special focus on cars. ing research labs in the US and Laboratories Israel. Specializing in speech Marketta Silvera, Apptera, Inc technologies, Shaked is offering Phil Shinn got his PhD in Linguistics, and has been build- Marketta Silvera is the Chief hands on assistance for technolo- Executive Officer or Apptera, Inc gy assessment and project inte- ing speech recognition applications for more than 20 years. as well as board member and gration opportunities from both past president of AVIOS. the technological and business He's the founder of the Voice User Interface Designer yahoo Speech industry pioneer since aspects. Shaked is the chairper- group(groups.yahoo.com/groups/ 1988: son for AVIOS Israel. vuids) and the biometrics group • President, Votan Corporation, (groups.yahoo.com/groups/bio- leader in early voice recognition metrics). He has four patents and technology development Silicon

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Valley. Worked with Bell Labs, Klaus Stanglmayr, Philips Bernhard Suhm, EIG Inc. RBOCs and major telecommu- Speech Recognition Systems Bernhard Suhm is a Senior nications providers; Klaus Stanglmayr is Senior Consultant at EIG with over 13 • President/COO, VoiceCom Product Marketing Manager. years of experience in speech Systems, leading voice messag- Stanglmayr joined Philips Speech recognition and interface usabili- ing, IVR systems provider, acqui- Recognition Systems 10 years ty. He joined EIG from the sitions, quadrupled revenues in ago, at first as a Product Commercial Call Center two years; Manager and later as the Senior Solutions group at BBN • Chairman/CEO/President, Product Marketing Manager Technologies. His work focuses Pilot Network Services, network- focusing on strategic initiatives, on design and usability consult- based Internet security company. market research, and customer & ing services for speech and Took company public, built to market needs. Stanglmayr speaks touchtone interfaces. At BBN he market cap of approx. $1 billion. around the world on a regular worked on bringing BBN’s • B.S. in Economics, Turku, basis, and is a sought after speak- advanced speech technologies to Finland. er on the practical and future use commercial markets, including of speech technology. natural language call routing and Tom Smith, MCI audio mining. Prior to working Tom Smith is Senior Manager of Don Steul, Apptera Inc. at BBN, he spent several years MCI Speech Solutions product Don Steul has spent 13 years in with Interactive Systems management. He is a 15-year the software industry and has Laboratories at Carnegie Mellon veteran of MCI, with previous been a leading advocate of cus- and Karlsruhe Universities on stints in Financial Operations tomer service solutions for the research in multilingual speech and Pricing & Promotions, as last seven years. He joined translation and multimodal well as product management Apptera in 2002 and today leads interfaces. He received his Ph.D. responsibilities in long distance, the company’s products and serv- in Computer Science in 1998 wireless, and messaging. He has ices team. Previously, Steul spent from Karlsruhe University led MCI’s speech product man- four years at Genesys (Germany) for his research on agement team since 2001. Telecommunications multimodal error correction. Laboratories Inc., a subsidiary of Suhn has co-authored several Erin Smith, Syntellect Inc. Alcatel, where he helped develop patents, and published papers on Erin Smith is Senior Speech multi-channel customer interac- design and deployment method- Analyst at Syntellect, specializing tion management solutions. ologies, speech interface usability, in usability and design. She has multimodal interaction, speech- led design for numerous projects, Holger Stoltze, VoiceObjects to-speech translation and statisti- covering many different indus- Holger Stoltze brings more than cal language modeling. tries. Smith also plans and man- 10 years experience in the voice ages usability testing for all market, working with companies John Tallarico, Nuance speech applications at Syntellect. like Philips Speech Processing, John Tallarico is Nuance’s Senior SpeechWorks International and Manager for Directory Products. Mark Stallings, IBM Brooktrout Software. Stoltze was In this role, Tallarico is involved Mark Stallings has a decade in intimately involved in the devel- in identifying the strategic and this industry and has worked opment of industry wide known tactical direction for the compa- voice projects around the globe, applications, including voice por- ny in the designated product successfully launched two IVR tal applications both in the areas. He works closely with consulting companies, worked as telecommunications field as well Application Development, Sales a solutions architect for Edify’s as in the service provider envi- and Business Development to professional services, and cur- ronment, travel information design products and enhance- rently works for IBM Business applications and banking appli- ments that meet specific applica- Consulting Services on one of cations. Stoltze holds a Ph.D. in tion needs globally. Prior to the largest speech recognition Computer Science from the joining ScanSoft, Tallarico projects in North America. Aachen University of worked for Priority Call Technology. Management, a subsidiary of the

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SEMA Group, as the Director of recognition technology for the multimodal technology develop- Product Management for the court reporting industry. ment, he is currently associated Unified Communications and with W3C's Multimodal Calling product lines. Before David Thomson, SpeechPhone Interaction and VoiceBrowser that, Tallarico worked at David Thomson chairs the working groups. His current Glenayre where he was the VoiceXML Forum Tools research focuses on improving Director of Product Committee. With 20 years of accuracy & usability of mobile Management for the Enhanced experience developing and applications using multimodality. Services product line. Tallarico deploying speech technology has a BA from Western products, Thomson is also Gail Toti, Envox Worldwide Connecticut State University and SpeechPhone CTO. Gail Toti has been in the Voice an MBA from the University of SpeechPhone, a service provider, Industry for over 18 years. Toti New Haven. hosts a voice activated reception- has both platform and applica- ist. Thomson has ten U.S. tion expertie. Currently the Scott Taylor, Nuance patents and has published over Director of Sales for Professional Scott Taylor joined SpeechWorks 20 technical papers on speech Services at Envox Worldwide. (now Nuance) in August 1999 to processing. Toti has an MBA from Anna create the applications engineer- Mariea College. ing team, a worldwide team of Ann Thyme-Gobbel, Nuance consultants who assist customers Ann Thyme-Gobbel has close to Steve Tran, BeVocal with identifying, planning, and 20 years experience in speech As a BeVocal co-founder, Steve delivering speech applications. R&D, design and product devel- Tran was a key player in estab- Taylor has over 18 years experi- opment, the last 6 years design- lishing the company as a leading ence deploying customer-facing ing speech user interfaces and provider of voice information voice and data applications to doing usability testing for a and entertainment services to FORTUNE 500 enterprises and range of customers. She has a wireless carriers such as Virgin telecommunications companies. Ph.D. in Linguistics and Mobile and Cingular Wireless. Prior to joining SpeechWorks, he Cognitive Science. Tran then led BeVocal's expan- ran North and South American sion into call automation and Professional Services for ADC Keith Topel, Bank of America voice commerce services for Software Solutions, a division of Keith Topel currently manages mobile operators. He has also ADC telecommunications, and the group responsible for Bank worked at Cadence Design was responsible for delivering IVR Systems including Systems, Petrie Parkman & Co OSS solutions for voice to wire- Customer Experience, Call flow and Compaq Computer less carriers such as Sprint PCS & scripting, call routing and Corporation. He has a MBA and AT&T Wireless. Taylor IVR Reporting. He also over- from The Amos Tuck School at graduated with a B.S. in Systems sees implementation. Topel’s Dartmouth College and a bache- Analysis from Miami University background includes 20 years in lor’s degree in Electrical and (of Ohio). Call Center (Technology and Computer Engineering from Business side) including Switch Rice University. Chad Theriot, AudioScribe maintenance; Voice Engineering; Corp. Call center Supervision; Data Darla Tucker, Intervoice/Edify Chad Theriot is the President analysis; Call Routing. BA, Cal Darla Tucker is responsible for and CTO of The AudioScribe State Northridge. the delivery of custom speech Corporation. He has 21 years applications including front end experience in designing, develop- Raj Tumuluri, Openstream Inc. requirements analysis and solu- ing and implementing specialized Raj Tumuluri is principal of tion design. Her responsibilities software applications for compa- Openstream, and has been lead- include the technical manage- nies across the United States. ing the multimodal and mobile ment of the project delivery Theriot often speaks at events applications development at teams and providing technical around the world to educate Openstream. With over 17 years mentoring for all speech applica- legal professionals about speech experience in speech, mobile and tions being delivered to

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Intervoice customers. She has 9 Piergiorgio Vittori, Loquendo including IVR and speech recog- years experience in application Piergiorgio Vittori is area manag- nition. Walsh has a B.S. in mar- design and deployment. er for the Americas Region at keting from Illinois State Loquendo. His responsibilities University. Kirti Vashee, Language Weaver include Loquendo business Kirti Vashee, VP of Sales and plans, strategy, marketing and Hans Wang, Fortemedia Marketing at Language Weaver, sales activities. He is in charge of Hans Wang brings to Fortemedia has more than 25 years experi- establishing key contacts with over 15 years of experience in the ence in successful enterprise soft- potential partners and customers, semiconductor industry. Prior to ware marketing, including back- driving VAR/OEM/JMA agree- joining Fortemedia, he was ground with small entrepreneur- ments. He has a rich background Director of Sales at Tonbu, ial as well as larger technology of experience embracing both focusing on System-On-Chips. companies such as EMC, Dow technical and marketing and Before Tonbu, he spent seven Jones and Legato. He has exten- sales activities and holds a master years in various marketing and sive worldwide reseller channel in Electronic Engineering from management positions at building experience. Vashee “La Sapienza” university in National Semiconductor. received his MBA from Case Rome. Western Reserve University. Keith Ward, Product Support Kenneth Waln, Intervoice/Edify Solutions, Inc. Dottie Verkade, Aetna Kenneth Waln directs As CTO of Product Support Dottie Verkade is head of Aetna’s Intervoice’s engineering opera- Solutions, Inc., Keith Ward has Service Innovations group, part tions in California. Previously, consulted with over one hundred of the company’s National companies on NextGen IVR, Customer Operations, Claim Waln was CTO and a co- founder of Edify and patent co- Speech Solutions and the net- and Call Quality Services. In this work/Web services infrastructure role, she oversees two of the inventor of Edify’s flagship product. Waln holds a Masters that will drive new self-service company’s leading self-service applications. Prior to starting tools -- Aetna Navigator™, the degree in Electrical Engineering from Stanford University and a PSS in 2003, Ward was the West company’s secure self-service Coast Support Manager for member Web site, and Aetna Bachelors degree from the University of California at Davis. Customer Self-Service platforms Voice Advantage, Aetna’s speech- at Nortel Networks. enabled, interactive voice response system. Verkade has Tim Walsh, Walsh Media extensive experience in managing Tim Walsh, President and Richard Weerts, 411XML® Founder of Walsh Media, has Richard Weerts has been large, complex application proj- involved in the electronic and ects, deployments and process over 18 years in professional reengineering. She joined Aetna voice solutions recordings for the online directory information in 1984 as an Information Telecommunications and Call business for seven years. Before Technology Project Manager in Center industry. His back- founding 411XML®, he was the the Personal and Financial ground includes 10 years in the Chief Operating Officer of 555- Services Division. She gained recording and entertainment 1212.com, Inc., a subscription- additional operations experience industry prior to starting Walsh based consumer and business through other roles at Aetna, Media. Walsh has presented to online and XML service provid- including Business Process many user groups and call center ed telephone company based Reengineering Consultant, industry forums about the directory assistance. He also has Member Services Desktop human factors and best practices experience working directly with Manager, Operations Call and how the voice of the applica- all types of business customers of Management Head, Member tions impact user acceptance. directory data, including XML Services Program Head, and He has worked and consulted Web Service consumers, batch Project Manager on the team with many high profile compa- and custom HTML interfaces. that led the integration of nies assisting in developing a Platform integration experience Prudential HealthCare into branding and consistency with includes IVR, Web and Call Aetna. scripting and voice applications Center systems.

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Speaker Profiles Robert Weideman, Nuance Scott Wieder, Brooktrout Silke Witt-Ehsani, TuVox Robert Weideman leads the glob- Technology Silke Witt-Ehsani is Director of al marketing, product marketing Scott Wieder is a Director of the VUI Design and Speech and product strategy teams for Market Development for Science Practice at TuVox. She ScanSoft's Productivity Brooktrout Technology. He is has over 10 years of experience in Applications division. From responsible for the strategy and speech technology, ranging from 1999 until 2001 Weideman was positioning of Brooktrout’s speech recognition algorithm vice president of marketing for enterprise voice business. He has development to the design of the Adobe Systems' portfolio over 15 years experience in mar- numerous leading-edge speech company Cardiff Software, play- keting and sales with several net- dialog systems. Witt-Ehsani ing an instrumental role in the working companies, including holds a PhD in speech recogni- invention of LiquidOffice™ and 3Com, Sitara Networks and tion from Cambridge University, establishing the W3C XForms Racal Datacom. Wieder holds a England. XML standard. From 1991 to bachelor’s degree in electrical 1999, Weideman was vice presi- engineering from Washington David Yoo, Tellme Networks dent of marketing for TGS.com, University in St. Louis and mas- David Yoo serves as a GM and helping to establish the Internet ters’ degrees in electrical engi- Product Director for Tellme 3D standard VRML, and to neering and management from Networks, in the Directory deliver the world's first 3D Northeastern University and the Services business unit. Yoo is browser, WebSpace™ Navigator. MIT Sloan School, respectively. responsible for new product ini- From 1984 to 1991, he held sen- tiatives and partnerships that will ior product and marketing man- David Williamson, USAF transform the directory services, agement positions at Computer After receiving his B.S.E. in beyond a name and number. Associates International. Human Factors Engineering Prior to Tellme, David ran the from Wright State University in Principal Products Group at Mark Wheeler, Symbol 1981, David Williamson began PayPal, an eBay, Inc company. Mark Wheeler joined Symbol’s working as a Crew Systems Industry Solutions team in 2004. Engineer at Wright-Patterson Moshe Yudkowsky, Disaggregate Wheeler brings 22 years of AFB investigating the use of Dr. Moshe Yudkowsky has twen- Supply Chain Execution experi- automatic speech recognition for ty years' experience in high-tech- ence with IBM and Henry military application. He received nology industries, including Schein. At IBM, Wheeler held an M.S. in Engineering speech recognition, text-to- numerous positions in supply Management from the University speech, and biometrics. He is chain logistics. He led a national of Dayton in 1995. president of Disaggregate, a con- consulting practice responsible for the design and integration of Tiemo Winterkamp, sulting company that helps com- automated warehouse solutions. VoiceObjects panies create, understand, and In this capacity he led re-engi- Tiemo Winterkamp is apply revolutionary technology. neering and implementation VoiceObjects’ co-founder and His book "The Pebble and the projects for numerous manufac- Vice President of Strategy & Avalanche: How Taking Things turing, wholesale and retail Market Research. Previously, he Apart Creates Revolutions," is clients. As Director of held several management posi- available from Berrett-Koehler. Engineering and systems at tions at MicroStrategy and Henry Schein, a Fortune-500 joined their U.S. Voice Portal healthcare wholesale distributor, venture team in 2000. Before Matthew Yuschik, Convergys Wheeler was responsible for the Laboratories that, he worked for Informix, Matt Yuschik is a Human Factors warehouse facilities, processes Software AG and Ingres. and technology globally. Specialist at Convergys Labs in Winterkamp holds a masters Cincinnati, OH. He is currently degree in Computer Science investigating MultiModal User from the University of Interfaces (MMUIs) which com- Kaiserslautern, Germany. bine speech, graphics and the

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keyboard at the user’s desktop, and addressing key issues of modal integration and user modality preferences. Yuschik previously worked at Comverse Network Services to design, develop and perform Usability Tests on Voice Controlled Voice Mail, a first in-the-world network-based service that is deployed in the US and numerous European countries and languages. His Dialog Model for this VUI has received 2 patents. Matt also was a lead UI designer at Ameritech Services where he help developed a first-in-the-network TTS service for Reverse Directory Assistance. He has a PhD in Electrical Engineering with strengths in DSP and Natural Language Processing, and has been on the AVIOS Board of Directors for 8 years.

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