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Admissions & Systems Associate, Direct Entry

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Admissions & Systems Associate, Direct Entry Admissions & Systems Associate, Direct Entry Company background INTO University Partnerships collaborates with leading universities to provide international students with a personalized and highly supportive learning environment in which to acclimatize to life on a US university campus and prepare for long-term academic success. Since 2006, INTO has launched partnerships to internationalize universities in the US, UK and Asia. INTO US Affiliates partners include: Thomas Jefferson University, Long Island University, Brooklyn and Post Campuses, Quinnipiac University, New England College, and Fisher College. UK partners include: University of East Anglia, University of Exeter, Newcastle University, The University of Manchester, Glasgow Caledonian University, Queen’s University Belfast, City University of London, Manchester Metropolitan University, University of Gloucestershire, University of Stirling, Newcastle University London, and INTO London World Education Centre. Our website https://intoglobal.com/ has details of how we are organised and our outstanding achievements so far. Reporting line This post reports to the Director of Operations, INTO US Affiliates & International Student Education Services (ISES). Job overview The primary responsibility of this role is to support Direct Entry initiatives for INTO US Affiliates and UK partners. The post holder will be responsible for working with relevant stakeholders to ensure that accurate program information for Affiliates and UK Direct Entry products are maintained on all the INTO online platforms. They will be responsible for updating data and systems to ensure data accuracy, better MIS reporting and operational excellence. The incumbent will also act as a lead point of contact for new student applications and will provide support for returning high school and university students. They’ll work closely with counsellors, students and INTO staff providing excellent customer service. This team member will also be responsible for the Arrivals Portal as well as Direct Entry Record Management, and Exclusion Management. You may view more about the INTO US Affiliates partners on our website: www.intousaffiliates.com. Key accountabilities and duties This is a valued role in a growing, dynamic organization, so the responsibilities of the position may change and develop over time, but will include the following: University • Evaluate and respond to staff, Education Counselor and student inquiries and applications via a variety of channels – both written and spoken - within agreed timescales; • Optimize student conversion rates from inquiries through to enrollment by maintaining good relationship management with key stakeholders – including students, agents, parents, sponsors and regional office staff; • Counsel students and offer advice and support to potential applicants on entry requirements, the admissions process, visa requirements and progression opportunities with an absolute commitment to meeting strict response deadlines; • Manage Arrivals Portal and student airport transfer service • Coordinate agent visits to universities, if requested • Other duties as assigned Product Management • Responsible for the business ownership and ongoing management & maintenance of Direct Entry products for US & UK INTO Direct Entry partners through building and maintaining excellent working relationships with the Data Management team, the Direct Entry Operations team, INTO IT and the US & UK University partner contacts. • Responsible for working with the Data Management Team and University partners to implement the annual product rollover exercise by auditing all products & entry requirements and making updates within the Product Management Console in Salesforce • Responsible for the ad hoc day to day management of programs including adding or removing programs and editing existing programs including changes to start and end dates, awards, University major codes and entry requirements • In a timely manner, investigate and resolve any problems with products that prevent an application being processed due to an issue with a product. Work with the University contact and the UK Partnership Integration Service Manager to resolve quickly and avoid unnecessary delays to service • Assist with the onboarding of new Affiliates and/or UK Direct Entry partners with regards product and entry requirement needs and then provide ongoing management of these data points Salesforce: Direct Entry Record Management • Responsible for updating the US & UK Direct Entry Salesforce record to reflect that the student has arrived to enable accurate reporting. This will occur after the Fall and Spring intakes • This includes working closely with the INTO Finance Manager, Direct Entry to receive appropriate lists of enrolled and commissionable students • This may include working with the INTO UK Direct Entry Admissions and partner University teams to backfill any missing records from Salesforce Partner Portal: Exclusion Management • Responsible for updating and maintaining Agent and regional exclusions on the Partner Portal and Global Application • This is an administrative function whereby the Portal is updated on all exclusions and then audited on a monthly basis supported by the INTO DE Operations team High School • Manage and maintain high school student records – This includes obtaining grades, monitoring reports, arranging travel/tour plans, and permission forms as required • Communicate with High School admissions and Educational counsellors as required to trouble- shoot student affairs issues • Responsible for the US Affiliates/ISES emergency line support Location The position is based in Pottstown, PA. Travel within the US may be needed occasionally for training and partner support and flexibility is required to meet the demands of the post, including occasional weekend working and attending virtual meetings in different time zones. Page 2 of 3 . Qualifications and Experience • Bachelor’s degree or equivalent professional experience • Self-starter with independent judgement • Creative thinker with ability to problem solve quickly and effectively • Ability to adapt in a rapidly evolving organization • Ability to quickly build relationships with various partners and key internal and external stakeholders • Provide high level of customer service to both internal and external customers • Effective communication skills with a professional demeanor • Knowledge of Salesforce, Power BI, Microsoft Office, Excel, Box How to Apply To be considered for this position, please click the link below to submit your cover letter and resume: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=784f8d56-cd0b-4d3e-a1ac- d483f8f0a37e&ccId=19000101_000001&jobId=292635&source=CC2&lang=en_US Application Deadline: July 29, 2019 This job title does not define or limit your duties and you may be required to carry out other work within your abilities from time to time at our request. We reserve the right to introduce changes in line with technological developments which my impact upon your job duties or methods of working. INTO University Partnerships provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. INTO University Partnerships complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Page 3 of 3 .
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