Mission Australia | Annual Report 2018

Annual Report 2018

Together we stand 2 Mission Australia | Annual Report 2018 | Together we stand

We stand together with Australians in need, until Contents they can stand Summary of the year 04 Making an impact 05 Welcome 06 for themselves We are Mission Australia 08 Strategic directions 09 Our voice 10 Our services 16 Looking ahead 32 Our enablers 34 Acknowledgement of Land Securing our future 36 We acknowledge the traditional custodians of the lands on Recognising our supporters 38 which we work, and we pay our respects to the Elders past, present and future for they hold the memories, the culture and Thank you 40 dreams of the Aboriginal and Torres Strait Islander people. Celebrating our people 42 We recognise and respect their cultural heritage, beliefs and Reconciliation Action Plan 43 continual relationship with the land and we recognise the Meet our leaders 44 importance of the young people, who are the future leaders. Meet our Board 46 Mission Australia | Annual Report 2018

Summary of the year 2017–18

TOGETHER, WE SUPPORTED Making

an impact Continuing to deliver on our strategic 119,185 directions has led to another year of AUSTRALIANS ON great outcomes for Mission Australia

THEIR JOURNEY TOWARDS Homelessness Families, children Youth INDEPENDENCE LAST YEAR & housing & early learning 20,264 29,362 8,775 This was achieved through: people assisted people assisted people assisted through 67 services through 116 services through 25 services

2,814 461 Strengthening Employment Alcohol & dedicated programs & services communities & skills other drugs staff members across Australia 13,094 11,998 9,150 people assisted people assisted people assisted 1,752 41,568 through 24 services through 76 services through 26 services volunteers supporters Mental health Disability Other services2 10,149 4,160 12,233 people assisted people assisted people assisted 29 434 through 52 services through 27 services through 48 services government departments partnerships1

4 1. Excludes employment services 2. Includes Domestic & Family Violence, Financial Support and Justice & Corrections 5 Mission Australia | Annual Report 2018 | Together we stand

Welcome

For close to 160 years, much more by working in for-profit • We continued to put the lives and Mission Australia has sought businesses, but instead commit their futures of disadvantaged Australians to meet human need and professional skills, intellect and energy on the national agenda through to serve those most in need. Take heart our research-based advocacy and spread the knowledge of the knowing your contributions are media efforts. The sector-wide love of God. making an immeasurable impact in Everybody’s Home campaign gained the lives of many. significant traction in public discourse Our commitment to this mission is as on the issues of homelessness strong today as it was all those years “By this kind of hard work we and affordable housing. We were ago, when our founders observed must help the weak, remembering also a strong voice for the unique the great need that existed in our the words the Lord Jesus himself needs of young people living in fledgling cities and dedicated their said: “It is more blessed to give rural and remote areas, older lives to creating a better society for than to receive.” (Acts 20:35) people experiencing or at risk of all. Today, at the conclusion of the first homelessness, and Aboriginal and space where people can access to help us celebrate the 30th more in your time as CEO. Catherine year of our Strategic Plan 2017-20, Torres Strait Islander people. evidence-based programs to help anniversary of the Mission Australia was succeeded by James Toomey, we reflect on a number of significant Highlights for them overcome their challenges Sleepout. Since our first ever who joined Mission Australia in 2010 achievements that have contributed the year: • In August we launched our new and develop deeper relationships Sleepout in 1988, more than 50,000 and has been integrally involved in towards our goal of reducing Reconciliation Action Plan (RAP) with the community as they journey people have taken part, helping to the growth and development of our homelessness and strengthening • In November we celebrated the and have since taken significant towards independence. We also raise more than $3 million for vital organisation since this time. communities across Australia. opening of our new aged care facility steps forward in our reconciliation look forward to deepening our homelessness services. Benjamin Short Grove. The $16.7 commitments. This, our second As we embark on a new year, we The release of updated homelessness commitment to disadvantaged million project – $1.5 million of which RAP, is an agreed strategy on the • Boosted by higher than expected embrace the challenges and statistics in March – which revealed a Australians seeking employment in was raised by our supporters and role we have to play in pursuing bequests income, our operating opportunities before us. With each 30% increase in the number of people 2018-19 with a significant increase in partners – has become home to close reconciliation between Aboriginal performance again delivered a person we support on their journey to experiencing homelessness over the the number of services and locations to 60 elderly people experiencing and Torres Strait Islander and non- modest surplus this year. Surpluses independence, we take one step closer past decade – served as an unwelcome offering ParentsNext and Disability homelessness and disadvantage in and Indigenous Australians. enable us to introduce new services, to our goal of reducing homelessness but galvanising reminder of the Employment Services. around Orange, NSW. meet increasing cost pressures and and strengthening communities. We importance of this mission. • Our advancements in impact • Our commitment to diversity and bolster our operating capability do so humbly and confidently, with a We are acutely aware that our work is • An incredible act of generosity by measurement continue to affirm inclusion drives our efforts towards a and capacity. clear strategic plan in place, a skilled only made possible by the generosity of a private benefactor allowed us to our position as a national leader in workforce that reflects contemporary and passionate team, a family of loyal our supporters, partners and funders. open Ebbs House in Sydney. The new this area. To date we have rolled Australia and the communities in • We farewelled Dr Karin Sowada and and generous supporters, and in the Your investments into the continuation facility provides safe housing and out impact measurement to 129 which we work. We have plans and Nicholas Barnett from our Board of strength that God supplies. wraparound support for men and service sites and have received 6,624 targets in place to increase the Directors. We thank Karin and Nick and development of our services are We hope you enjoy our Annual Report. investments into the lives of Australia’s women experiencing homelessness. responses from 4,262 clients. Our representation of Aboriginal and for their exceptional compassion, Months earlier in September we wisdom and commitment as they most vulnerable individuals and learnings from these responses allow Torres Strait Islander people, women Warm regards, families. It’s because of you that last farewelled the Fairlight Centre, at us to better understand how our in senior leadership positions, and served their roles as Directors year we helped 119,185 people take which we had provided crisis and services are benefitting the lives of people with disability throughout our of Mission Australia with great vital steps in their journey towards lives transitional accommodation for our clients, to improve our services teams across the country. distinction since 2008. of independence. Thank you. vulnerable men for 33 years. for existing and future clients, and to allocate funding to programs that are “My brothers and sisters, believers • Finally, in November we said goodbye Ken Dean, Chairman to Catherine Yeomans, who served We also reflect on the diligent work of • In June we opened the Stringybark proven to make a positive difference. in our glorious Lord Jesus Christ Centre, a treatment facility in Darwin as CEO since February 2014. In our 1,752 volunteers, whose value to must not show favouritism.” the development and delivery of our for people affected by alcohol and • Looking ahead, we are excited to parting, Catherine said she hoped services cannot be overstated. Equally, other drugs. The centre provides 90 continue planning for our newest (James 2:1) she fulfilled her role in stewarding we acknowledge the ‘volunteerism’ of beds for adults and offers assessment, community hub, Mission Australia our organisation for a season “in James Toomey, CEO our 2,814 staff, many of whom could sobering up, rehabilitation, withdrawal Centre Coffs Harbour. The new MAC • Stars of the stage Mahalia Barnes His strength and to God’s glory”. serve their own purposes financially and aftercare services. will create a supportive, inclusive and Prinnie Stevens joined forces Catherine, you did this and so much

6 7 We are Strategic Mission Australia directions We are a national Christian charity helping Driven by our purpose and led by our values, Australians in need move towards independence three strategic directions guide the Our purpose pursuit of our goal Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God

Our values

Compassion Perseverance Our goal We are sensitive, understanding We are dedicated to serving and caring in our service people and helping them To reduce homelessness and strengthen communities across Australia of all people. overcome challenges they face, no matter how hard it is. STRATEGIC DIRECTIONS 2017-20: Integrity Celebration We are honest, accountable and transparent in our work We recognise and celebrate the and relationships. efforts and achievements of the people we help, volunteers, supporters and staff. OUR VOICE OUR SERVICES OUR ENABLERS Respect We treat people as we ourselves "Let us not love with words expect to be treated, offering love, or speech but with actions Generate support and Grow and shape evidence-based Enhance collaboration to acceptance and a voice of support and in truth." (1 John 3:18) effect social change as a services to achieve the greatest enable and sustain the courageous voice and positive change for the most impact of our work in the face of life’s challenges. "Let us not love with 1advocate for people in need 2marginalised and disadvantaged 3and organisation words or speech but with actions and truth." (1 John 3:18)

8 9 | Together we stand

Our voice

We work to influence public policy relating to homelessness and disadvantage, raise awareness and support of key social issues and communicate Mission Australia’s role in reducing homelessness and strengthening communities.

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Research Impact & evaluation measurement

At Mission Australia we Continued to work with Griffith Impact measurement is Personal health score, Going Places Street to Home undertake a wide range of University on a collaborative the process that helps us research and evaluation research project in four of understand how our services are our Communities for Children activities. These serve to sites, which is strengthening our improving the lives of our clients 4.9 Entry enhance our knowledge of the and the communities we work in. understanding of collective impact Midway issues and circumstances that and how to get positive outcomes for 5.1 affect the lives of the people children and families. Measuring our impact gives us the Exit we support. evidence to maximise client outcomes 6.5 and improve our programs for existing Partnered with the UNSW Social and future clients. It allows us to The evidence we gather Policy Research Centre (SPRC) and record evidence of their journey in a 0 7.3 10 helps us provide the best ACOSS on a longitudinal five-year structured, consistent way. It also helps Completely dissatisfied National average5 Completely satisfied possible services for our study of poverty and inequality in us to allocate our funding in the most clients, and creates a strong Australia. The first two reports are efficient and effective manner. attempt to address this, we The data collected helped us determine advocacy platform so we can due to be released in the second half of 2018. Our advancements in impact trialled sending nurses out to care that the program was beneficial to be a powerful voice for people measurement continue to position for rough sleepers, removing the our clients' wellbeing. It allowed us to in need. Mission Australia as a national leader barriers preventing them from demonstrate that providing mobile Partnered with the SPRC on in this vital area of our work. accessing help. nursing care made a significant longitudinal research examining difference to people sleeping rough in the resourcing needs of vulnerable the Cairns area, and improved our ability young people in New South Wales. Impact measurement What we learned Research & evaluation to address their holistic ongoing needs. in action Those who received support highlights: Engaged the Parenting Research Going Places Street to Home in from the mobile nursing team in “This gives us evidence Centre to evaluate our facilitating Cairns is a mobile outreach case addition to our existing support to advocate for offering partner model in our Communities management service supporting some had a poor average personal health 3 mobile nursing assistance Conducted Mission Australia’s for Children service in Dandenong. of the region’s most vulnerable rough score of 4.9 out of 10 when they 16th Youth Survey, with over This revealed positive findings around sleepers. Soon after the launch of the entered the program. This improved elsewhere, which in turn 24,000 respondents. For the first the importance of Mission Australia’s service, staff noticed many of the significantly to 6.5 when they exited will help more people.” time in the survey’s history, mental model of governance and support for people they assisted failed to seek or the program, after receiving ongoing 4 health was noted as the number one community partners. receive necessary medical care. In an support from the nurses. Mark Jentz, Program Manager issue of concern for young people. Engaged the University of Adelaide Released our ‘Lifting the weight’ to undertake an evaluation of Our journey so far: report in collaboration with Flexible Learning Options in South ReachOut highlighting the mental Australia. The evaluation highlighted health needs of young people living the importance of this program in rural and remote areas. The report not only in providing education to also focused on the service needs of disengaged young people, but the young people and showed the need importance of case management and for the co-design of services to make wraparound support in education and them more accessible for youth. employment engagement. 129 6,624 4,262 512 5,167 services responses clients staff wellbeing participating received engaged involved scores As at June 2018

3. In the Personal Health Life Domain of the Personal Wellbeing Index by Cummins & Lau (2001); 4. For clients who entered and exited between May 2017 12 and Jan 2018 (n=13); 5. Deakin University and Australian Unity Limited, Australian Unity Wellbeing Index, Survey 34: Summary Report August 2017 13 Mission Australia | Annual Report 2018

Ageing and Homelessness: Policy, Solutions to a growing problem Our position paper on ageing and homelessness feature on ABC’s 7.30 Report and ABC Breakfast advocacy & media highlighted the need for increased housing TV about an 81-year-old client we assisted, as options, income and financial stability, and well as radio interviews, online articles in The support services for older people. We secured Conversation, The Guardian, news.com.au, and widespread, quality coverage including a special seniors’ publications. Backed by our research and Continued to advocate for adequate “It is an international social security supports for people frontline expertise, we use our embarrassment caused national voice to help inform in need and oppose welfare measures negatively impacting the most by the long-term absence government policy and public vulnerable through submissions perceptions for the greater to government. of a national coordinated good of society. plan and the lack of a Provided submissions and reports serious commitment to to State and Territory Governments building new social and people experiencing on issues related to alcohol and drugs, housing and youth transitions. affordable homes. homelessness are Key highlights: over 55 years old We cannot afford to 1 in 7 Presented our voice and the (ABS 2011) Released our position paper voices of the people we support in ignore this situation any on Ageing and Homelessness: the media. Some of the coverage longer. Safe and secure Solutions to a growing problem that included: response to the release housing provides the attracted interest from government, of ABS homelessness data; our media and the sector, and advocated contribution to SBS’s documentary platform for children More older women for increased housing options, income series Filthy Rich and Homeless; to attend school, adults and financial stability and support than older men our response to the Federal Budget; to work, people to be services for older people. Sleepout’s 30th anniversary; sought help opening of the Stringybark Centre healthy and communities from specialist Successfully collaborated with in the NT; ‘Lifting the weight’ report to thrive. % with ReachOut; NSW VET report homelessness 45 % the community housing and 55 homelessness sectors to advocate with Youth Action and Uniting; services Youth Survey 2017 results; Youth The housing market is for more social and affordable (AIHW 2016) housing and a national strategy homelessness and mental health not delivering for those to end homelessness as part of report; Ivanhoe Estate announcement on the lowest and even Everybody’s Home. for NSW; the opening of our aged care facility Benjamin Short Grove; moderate incomes.” the Ageing and Homelessness report; Made submissions and James Toomey, the opening of transitional and crisis CEO Mission Australia Women retire with less representations to government on accommodation Ebbs House in NSW; speaking to Nine.com.au superannuation % the Close the Gap refresh and to the Christmas Lunch in the Park in WA; on the release of ABS 47 Australian Law Reform Commission and sod turning for new social and homelessness data in March than men super on Incarceration Rates of Aboriginal affordable housing in Clarendon Vale and Torres Strait Islander people. (Senate Economics and Rokeby, Tasmania. Reference Committee 2016)

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Our services

We are dedicated to delivering evidence-based, integrated services that create powerful and sustainable change in people’s lives. Throughout 2017-18, we continued to foster Australians’ independence in these key areas:

Homelessness Families, children Young people Disability & mental Employment skills Alcohol, drugs & & housing & early learning wellbeing support & training dependencies support

We offer specialist support We provide extensive support We offer diverse services to We provide individual, We help early school We offer holistic support services that enable for families and children, help young people engage targeted and flexible care leavers, the long-term to people affected by vulnerable people to avoid including high quality positively with family, for people with disability and unemployed and people with alcohol, drug and gambling and escape homelessness. early learning services. community, education mental health issues, as well disability gain confidence, issues. We work with We also provide crisis and We create stable, nurturing and employment. We as their families and carers, to experience and skills to individuals to overcome transitional accommodation, environments for children, listen and empower them overcome the challenges they resume study, explore dependency, addressing as well as social and families and communities to lead positive change in face and achieve their goals. training and job opportunities, the underlying factors that affordable housing. to strengthen and thrive. their lives and society. and earn an income. led to their addiction.

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Safe from harm It’s difficult to imagine how unbearable life would Providing have to become to choose homelessness as the safer option to remaining at home.

This was the position Heather* and her son Lucas a safe haven were in last winter during another drunken rage by Heather’s husband Chris. Chris was out of control, and Heather feared for their safety. In that moment, she made the brave decision to leave. Homelessness services Ebbs House, NSW Heather and Lucas jumped in the car and took off. They spent the night shivering in the back seat. in Cairns, Qld Residents, local community Homelessness Our suite of state-funded members and Mission Australia snapshot: Fortunately, however, Heather had a plan. services in Cairns seeks to staff gathered in May for the She’d been meeting with Fiona, one of our support people across the opening of our newest crisis and domestic violence specialists, and together spectrum of homelessness, from transitional accommodation centre they’d developed a safety plan for when those experiencing long-term Ebbs House. 16,846 they were in danger. rough sleeping to those ready to Located on Sydney’s Northern people assisted The following day Heather met with live independently and engage Beaches, Ebbs House and the Fiona, who cared for them and organised in employment. adjoining property will provide a room in a safe house out of town. safe housing and support for 30 Going Places Street to Home is an After years of fear, Heather and Lucas men and women who are at risk 62 outreach program that attempts to could finally breathe. of or experiencing homelessness. support people experiencing chronic services Services available on site include Over the coming weeks, Fiona helped homelessness to move into stable, accommodation, outreach support, them secure longer-term housing. We long-term housing. case management, counselling and supplied furniture and other items, Our Douglas House site aims to advocacy, while community and and helped them move in to their be a stepping stone for people to employment services, hospitals, Wattle House, WA new home. transition from homelessness to shops and the local TAFE are all Wattle House in Maddington Heather recently started sustainable housing. It offers housing within walking distance. supports young people, adults a new job, and Lucas has for 22 adults, along with support Ebbs House has been made possible and families who are experiencing settled in at school. spaces where tenants are encouraged by the generosity of a private or at risk of homelessness in the to develop vital skills for living Heather knows they owe benefactor who felt compelled to act on Perth area. Individuals’ reasons independently and participating fully their newfound safety the need they saw in the community. for requiring support can include in the community. and independence to experience of domestic violence, Mission Australia and our The facility is named in honour of Woree Supported Accommodation alcohol and other drug dependence, generous supporters. Reverend Arthur Rowley Ebbs, who offers 20 fully self-contained and other issues. cared for disadvantaged young units providing medium-term people and provided accommodation Clients accessing Wattle House’s supported housing to people for returned servicemen experiencing transitional accommodation are transitioning back into social and homelessness during the Depression supported with case management to affordable housing. All tenants and World War II. help them maintain long-term, stable participate in on-site, individualised housing in the future. case management. "We know that people Emergency relief and financial Café One is a social enterprise café are responsive to their counselling are also available in the van that trains people experiencing all environment, so we hope that by form of vouchers for food, utilities, forms of disadvantage in hospitality Prevalence of domestic & family violence providing a modern, safe home, clothing, transport and health care, and barista skills. Another they will be able to grow in and support to overcome debt. Of the people It provides an important bridge their skills and confidence % % The state- and federal-funded service for long-term unemployed people and take their own steps we helped 8.6 6.1 also has training facilities and provides to gain the confidence, experience towards independence.” last year: disclosed experiencing were suspected of experiencing independent living workshops to and social connections vital to re- 6 6 individuals around their specific needs. domestic and family violence domestic and family violence entering the mainstream workforce. Kevin Kingsbeer, Program Manager

18 *Names and images have been changed to protect the privacy of the people we helped; 6. Excludes Early Learning and Housing 19 | Together we stand

Ivanhoe Estate neighbourhood, along with a high school, residential aged care, childcare centres, a supermarket, cafés Located 15 kilometres northwest of the Sydney CBD, and retail shops. Ivanhoe Estate is one of Australia’s largest social and Mission Australia Housing will provide tenancy affordable housing developments. and asset management for the social housing The project – part of the NSW Government's residents and will also deliver community development Mission Australia Communities Plus program – will create more than utilising the Mission Australia Strengthening 3,000 much needed new dwellings and provide residents Communities model. with easy access to transport, services, jobs, quality amenities and open green spaces to support a vibrant Additionally, Mission Australia will coordinate support Housing and sustainable community. services for residents to increase their independence. At least 950 social housing dwellings and 128 We will also invest in the development of the wider affordable homes will be integrated into the new community, and measure the impact of our work. As a leading national Community Housing. We will work closely with across all our services. These new Housing Provider, our aim is to be local Mission Australia services to roles will help residents identify their "Ivanhoe Estate the Community Housing Provider of provide coordinated support for goals, develop plans and connect to will provide essential Choice, delivering better homes transitioning tenants. education, training, employment and Ivanhoe Estate community infrastructure in vibrant communities. other relevant support services to will provide: Increasing supply help them achieve greater levels as well as secure While progressing our growth of independence. accommodation, and will strategy we have also spent much We continue to increase NSW’s of the year consulting with our housing supply through the Nation Highlights be an inclusive and safe residents and staff through forums Building Economic Stimulus Program. 3,000 place to live.” and focus groups. We believe this Last year we purchased land in In Tasmania we were named a joint new dwellings focus on our people will set up our Western Sydney to provide 19 new state winner of Leading Community Chris Bratchford, Executive residents, staff and partners for dwellings, and another four one- and Engagement Practice at the 2017 at least Mission Australia Housing success, and will lead to the best two-bedroom units in regional NSW. Australasian Housing Institute's outcomes for all. Professional Excellence in Housing In partnership with Housing Tasmania Awards. The award recognised our 950 and Ronald Young and Co Builders we commitment to providing a high identified land within the Clarence social housing dwellings Projects with standard of community service our partners Plains community to build more social, and efforts to engage residents affordable and market homes. We and strengthen the Clarence Plains sold 12 home and land packages and Transformation of community. $ completed construction of two new 128 Ivanhoe Estate social homes. We also launched the We were highly commended at the Home on the Plains initiative, which 2018 Zest Awards for our community As part of the Aspire consortium with affordable homes aims to help low-income earners realise partnership with Evolve Housing and Frasers Property Australia we have the dream of owning their own home. SGCH. Our School Holiday Fun Day saw been working closely with the NSW more than 600 children and families Government to transform Ivanhoe enjoy a day of healthy, active play. Estate at Macquarie Park. Strengthening communities Last year the redevelopment reached an important milestone. After Tenants told us through the annual receiving feedback from the local Community Housing Industry community and other stakeholders, Association Tenant Survey that we Housing snapshot: the Master Plan has been lodged have significantly exceeded the with the Department of Planning regulator’s benchmarks for overall and Environment. We look forward satisfaction of housing services, to approval of the Stage 1 condition of home, and repairs 3,504 Development Application. and maintenance. Mission Australia Housing residents housed In consultation with our NSW Tenant Social Housing Management Action Group we continued to make Transfer Program improvements to our social housing communities, assisted by NSW In October the NSW Government 1,981 Department of Family and Community announced the management transfer residential properties Services grant funding. of more than 1,000 social housing owned/managed properties in Coffs Harbour and We have also initiated the introduction Bellingen to Mission Australia of Tailored Support Coordinators

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Families & children snapshot: Strengthening 23,334 families & children people assisted 70 Chigwell House, Tas Intensive Family Mission Australia also delivers services the Department of Social Services- In May we celebrated 10 years of Support, Qld funded Communities for Children program in NSW and Queensland. Strengthening delivering services at Chigwell Intensive Family Support aims House, our neighbourhood hub to improve the safety and communities north of Hobart. wellbeing of vulnerable children snapshot: The staff at Chigwell House and their families. Life’s grand for welcome people of all ages and Services in Deception Bay, Pine life circumstances, taking a Rivers and Ipswich employ a range little Lucy 13,094 holistic approach to reducing of flexible, individually tailored Bev* and Darren were in their people assisted homelessness and strengthening supports to reduce children’s 60s when their five-year-old the local community. entries and re-entries into the child granddaughter Lucy was removed protection system. Reducing the State- and Mission Australia- from her mother and placed in over-representation of Aboriginal funded programs include: Parents their care. 24 Staying Connected, an early and Torres Strait Islander children services intervention, skills-building and and young people in out-of-home The transition period was an community engagement program for care is a leading priority. extremely difficult time for Lucy, as well as for her grandparents. parents; Integrated Family Support Case managers support families with Service, for families where child counselling, health interventions, Bev and Darren required help to safety is an issue; and Youth Beat, parenting education and skills provide the best possible support “It’s been such a relief. Targeted Youth Support Service development, improving school for Lucy, who came into their care Lucy doesn’t scream and Adolescent Integrated Case attendance, advocacy and referrals with both emotional and behavioural Coordination, which all support to other services, particularly for challenges due to the trauma she anymore and has vulnerable young people. alcohol and other drug issues. had experienced. started sleeping in her Lucy also required additional Chigwell House also provides State-funded Intensive Family own bed. She’s at support in order to attend school 14 social housing units operated Support services are also offered in full time. school four days a week by Mission Australia Housing NSW, Tasmania and Western Australia. for people who were previously at Bev and Darren reached out to and is even beginning risk of or experiencing homelessness, Communities for Mission Australia’s supporter- to make friends.” a community garden, and many other funded Grandparents Raising community-building activities. Children, Vic Grandchildren program. Then things Bev, Lucy's grandmother Communities for Children is an started to change. “It was a really early intervention and prevention For a year, our caseworker Kim positive day with lovely program that aims to improve the worked hard to create a network development, health and wellbeing of care around Lucy by engaging Tassie weather. There of children by addressing local her school, a counsellor and other was an atmosphere of needs and encouraging community services to address her needs and celebration with some participation. provide holistic support to Lucy, Bev and Darren. old faces and people Our Dandenong service supports families with children aged 12 and Lucy has made great progress, and who we met for under, while our Shepparton service continues to improve and thrive in the first time.” targets Year 6 and 7 students to the care of her grandparents. help them transition successfully to Jenny Reynolds, Program Manager secondary school.

22 *Names and images have been changed to protect the privacy of the people we helped 23 Mission Australia | Annual Report 2018

“In an ever-changing environment, Mission Australia Early Learning has focused on strengthening quality outcomes, improving value for money for families and investing in our people.”

Ben Williams, General Manager Early Learning

Mission Australia Early Learning

This year Mission Australia Primary achievements were change to funding in 40 years – and Staff engagement Parent survey Early Learning Early Learning has provided highlighted by the integration of all returned occupancy to positive the organisation’s Early Childhood growth year on year. Following last year’s survey results, This year’s parent survey validated snapshot: a rich and diverse program Education Services under one we implemented national, regional the work done to improve our value of Early Childhood Education business stream. and centre-specific initiatives to for money proposition, which received to more than 6,000 children Assessment and ratings respond to the key priority areas its highest score in three years. This has seen excellence and best 6,028 for improvement as defined by in innovative and practice shared across our Long National Quality Standard ratings children cared for continued to impress this year, with our people. Overall, 97% of our families are caring services. Day Care, Kindergarten, Preschool, satisfied with the care their children Family Day Care, In Home Care, Out our services surpassing sector averages in all Quality Areas. Our engagement score increased receive, while our Net Promoter Our 779 dedicated educators of School Hours Care and Family Day 7% to a new high of 82%. Our Score also increased by 10%. have delivered outstanding early Care services across the country. 95% of our services were rated as transformational journey continues 46 education and care backed by a We have also successfully Meeting or Exceeding standards, as we strive towards establishing a services across Australia focused team of managers and transitioned to the new Government compared with the sector average genuine culture of belonging across operational support staff. Child Care Subsidy – the largest of 78%. all our services.

24 25 | Together we stand

Celebrating the little wins Supporting

I recently attended a camp with young people from our Drug and Alcohol Youth Service in Perth. young people Our aim was to climb Bluff Knoll, the tallest mountain in the Stirling Ranges National Park. As we set off from the car park, I overheard one Springboard, Vic We also provide early intervention positive learning and young person, David*, suggest this was the biggest support for vulnerable children and self-development outcomes. physical challenge he'd ever undertaken. "It's even Springboard is a youth-focused young people and their families, and bigger than taking the stairs at the corrections intensive outreach case management more intensive interventions with Students revealed that they valued office!" he exclaimed. program supporting young people families where children and young their meaningful relationship of trust with their FLO case worker above all I could hear him behind me on the trail struggling aged 16-21 who are currently, or people are at risk of significant harm. other services they accessed. to keep up. Just 500 metres into the walk, he have previously been, in care. announced that he had left his asthma inhaler back Flexible Learning Located in Dandenong and Heidelberg, Mission Australia Regional Leader at the cabin and would have to pull out. David and the state-funded program primarily Options, SA Adam Sherwood says there are very I agreed to return to the cabins and retrieve his supports young people with education, few programs like FLO that address inhaler together. Flexible Learning Options (FLO) training and employment opportunities. the root causes of why a young person provides specialist youth case isn’t engaging with learning, such As we walked, David constantly murmured work support and individualised comments under his breath. "I can't do this. I've Through a holistic, individualised as mental health concerns, bullying, approach, young people are learning programs for young homelessness, intergenerational messed this up for everyone. What a loser for people who have disengaged from leaving my puffer behind." supported to address the barriers poverty or low literacy levels. affecting their career prospects mainstream schooling. I talked with him about how he was sabotaging and are assisted to strengthen Mission Australia has run FLO in himself with his words and that he was far more connections within their community. South Australia since 2007 and capable than he thought. last year supported more than 500 We made it back to the car park at the mountain Broken Hill students in 32 schools across the with inhaler in hand. David self-consciously asked services, NSW state, making us the largest individual me to pray that God would help him reach the top of FLO provider in the state. FLO is "I found out about the mountain. Young people, children and families funded by a range of government and FLO through my mum's are at the centre of our services in non-government partners. Many times on the climb, David decided it was all Broken Hill, funded by government friend who works here. too much, but made the decision to continue. Close and non-government sources. In April we released a joint evaluation I've finished more work to the summit we met the rest of the group on their of our FLO model with the University way back down. The genuine joy when the team saw Our Young People’s Homelessness of Adelaide which highlighted that this year, to the highest David so high up was infectious. and Housing program supports youth quality intensive case work support standard I ever have, aged 12 to 25 who are experiencing is critical to helping young people The joy on David's face when he reached the summit was than in my whole or at risk of homelessness. Aboriginal overcome the barriers that affect like nothing else. We stayed there a long time taking in young people, who are overrepresented their ability to stay in school, their entire schooling." the view before the long journey down to the car. in homelessness statistics, are a key social participation and personal An exhausted David almost crawled into the car focus for this service. wellbeing, and their achievement of FLO student park. He turned around to see the Goliath he had just defeated, sighed and said, "God gave me the strength to do that. There was no way I had it in me!" Though there were ups and downs, I was so thankful Youth snapshot: for the opportunity to get alongside David and spur him on to achieve this goal. Scott Vawser 8,775 25 State Chaplain 24,055 people assisted services Youth Survey participants7 7. Mission Australia Youth Survey 2017 Survey Youth 7. Mission Australia

26 *Name has been changed to protect the privacy of the person we helped 27 Mission Australia | Annual Report 2018 | Together we stand

Improving mental health & wellbeing

Stringybark Centre, NT first language, or those who are Staff support the most vulnerable dealing with alcohol and other drug people in the Pilbara region, In June we celebrated the opening problems, disabilities or mental targeting those in severe financial of a new treatment facility in the health conditions.” hardship, people with limited access Northern Territory for people to services and those at risk of “We take a person-centred affected by alcohol and other drugs. suicide. Depending on location, staff approach, recognising that no can meet with individuals face-to- The territory-funded Stringybark single treatment is appropriate face or connect online or by phone. Centre provides 90 beds for men and for all individuals. Service women in the greater Darwin region. intervention is tailored to Alcohol and Other The facility offers a 10-bed specialist meet the individual’s physical, assessment and withdrawal service, psychological, social, emotional Drugs Continuing a 40-bed Sobering Up Shelter, a and cultural needs." Coordinated Care, NSW 40-bed alcohol and other drug Michael Soler, Regional Leader residential rehabilitation service, and Alcohol and Other Drugs a Stepping Out aftercare service. Continuing Coordinated Care Integrated Primary launched in Northern Sydney Mission Australia Regional Leader Mental Health Care, WA in February and Dubbo in May, Michael Soler says the new facility providing care coordination and will support people with substance Our state-funded Integrated wraparound services for adults misuse issues and assist their Primary Mental Health Care service with substance use disorder and recovery to independence with in Tom Price, South Hedland and complex needs. better integration between health, Karratha supports people who are justice and community services. disadvantaged or hard to reach and The new state-funded program have, or are at risk of developing, a targets the growing number of “Mission Australia acknowledges the mental health condition. people that require intensive support complex influences that contribute and continuing care to maintain to substance misuse and offers a Our staff are qualified mental their engagement with AOD holistic approach to wellbeing and health professionals from a range treatment services. recovery," Michael says. of clinical backgrounds who work closely with clients to identify Our staff help clients access medical “As the facility managers, we will their particular needs. Physical and and community services, re-engage draw on years of experience in psychological interventions help to with community and family, access providing services to clients with improve individuals’ mental health vocational and educational services, complex needs, including clients who and wellbeing, leading to positive and provide functional living support, do not speak English as a outcomes in their lives. among a range of other supports.

Mental health snapshot:

When Stringybark Centre resident Brian Forrester was Uluru. It also features a turtle and three countrymen. The three 10,149 52 23.3% asked to help brighten up the facility with a mural, he countrymen are myself and two friends I've made during my gladly accepted the challenge. time at Stringybark.” people assisted services Proportion of clients disclosing mental health issues8 "This artwork represents the MacDonnell Ranges in Alice Brian now lives with these two friends in Mission Australia Springs,” Brian explained. “It is a Dreamtime story of many supported accommodation. They plan to help each other stay caterpillars joined in a line which change colours just like healthy and on the right track.

28 8. Excludes Early Learning 29 | Together we stand

Offering employment, skills & training and disability services

NDIS Local Area within their community, and working in a place they feel most comfortable, with communities to make them whether that be at home, our office or Coordination, SA more inclusive and accessible. We at a location of their choice. also assist new NDIS participants to In March Mission Australia develop an NDIS plan. The LAC service aims to increase started delivering National independence, and choice and control Disability Insurance Agency- LAC is delivered in six regions across of people with disability, so that funded Local Area Coordination SA: Limestone Coast, Murray and more opportunities are available to (LAC) services in South Australia, Mallee, Adelaide Hills, Fleurieu and participate in their local communities. expanding our footprint as a National Kangaroo Island, Southern Adelaide, Disability Insurance Scheme (NDIS) and Eyre and Western Far North. Partner in the Community. The SA services join existing Local Area Coordination services Our Local Area Coordination team in Tasmania, and new services has three key roles: linking people in Queensland. with disability to the NDIS, linking Employment people with disability to information Our dedicated staff are flexible and and non-NDIS-funded supports accommodating, meeting with people & skills snapshot: 11,998 people assisted Hard work pays actively looking for work. Within a week he found employment off for Graham doing yard work for a local business. Graham was over the moon and said Graham arrived in Darwin on a 76 to Edith: “Thank you! You are a rock Friday night. He was fighting a star! I couldn’t have done it services Lucy Luo, a 36-year-old single mother of three, had been battle with depression and anxiety. Audi Women without you.” unemployed for five years and said the program gave her In his own words, he’d “lost the in Automotive, NSW knowledge, work skills and self-confidence. plot and had to get out”. He’d been Graham soon secured another unemployed for over two years and job as a delivery driver and storeman Disability In October-December we conducted an eight-week “I have learnt a range of different skills which I can use in knew he needed to make a change. at a local supermarket. He started as pilot program giving mothers experiencing long-term other areas of employment in the future,” Lucy said. “I also support snapshot: He was referred to Mission Australia a casual, but was quickly promoted to unemployment the opportunity to jumpstart their learned that women can do anything that men can.” due to our experience working with careers and gear up to work in the automotive industry. full-time employment. The successful pilot has led us to explore how we may people with mental health issues. Graham has found stable Run with the support of the Audi Foundation, the Audi continue the program in the near future. accommodation and says he’s very 4,160 Women in Automotive program was attended by 10 Edith, a Mission Australia case “Mission Australia has helped me with my happy. He’s turned his life around people assisted women who were receiving case management support worker, met Graham the following job search, lifestyle, relationship with my children. and sees a future for himself and through our ParentsNext service in South West Sydney. Monday, when he requested They've given me lots of support and I feel like assistance to find employment. possibilities he never thought Participants completed TAFE training in Automotive I'm not alone. I'm stronger now and can stand possible. He’s currently saving up stronger on my own two feet.” Graham was extremely diligent in to go on his first holiday in a 27 Administration and a vocational placement within an Audi services dealership to become workforce-ready upon graduation. Lucy Luo, Women in Automotive graduate attending meetings with Edith and very long time.

30 31 Mission Australia | Annual Report 2018

Looking ahead

We are extremely excited managed by Mission Australia Queensland, NSW and Tasmania by about the opportunities that Housing – can access evidence- 60%, and we will also continue to lie ahead in 2018-19. Here are based programs and services to help deliver 87% of our existing services. them overcome disadvantage and This is excellent news for job seekers some of the highlights: gain independence. with disability, injury or health conditions, who will have greater ‘The MAC’ will create opportunities access to tailored services operated Expansion of the for social connection between by Mission Australia to help them find Mission Australia underprivileged and isolated people and keep a job. and the wider community, and create Centre model a space that allows us to collaborate Our NDIS Local Area Coordination with other local service providers for and Early Childhood Early We are actively working to expand the benefit of individual clients and Intervention services will also expand our range of integrated community the whole community. to serve more people with disability. hubs, known as Mission Australia New sites in Cairns and western and Centres, across the country. far western NSW will join existing Major expansion for sites in South Australia and Tasmania Aiming to reduce homelessness and from July. strengthen communities, Mission ParentsNext, DES and Australia Centres are in tune with NDIS services and responsive to the needs of each Child Safe community in which they operate, and Our support for disadvantaged Organisation project offer services in safe and supportive Australians seeking employment spaces that enable disadvantaged will expand dramatically in 2018-19 Work will continue in 2018-19 children, youth, adults and older as we deliver more ParentsNext and on our Child Safe Organisation people to overcome their challenges Disability Employment Services project, which aims to strengthen and thrive. (DES) offerings. our child safe practices and ensure Mission Australia conforms with the A letter of thanks Mission Australia Thanks to funding from the National Principles for Child Safe Department of Jobs and Small Organisations. Centre Coffs Harbour Business, ParentsNext will grow Helping people overcome their challenges and feel management it has left me a much better person with significantly to 56 sites across Our aim is to promote a child in control of their lives is what gets us out of bed a much better outlook on life. Our newest Mission Australia every morning. In a vocation where thanks and praise 15 regions around the country. safe culture where safeguarding I came here a man without much hope and probably on Centre in Coffs Harbour will create can sometimes be hard to come by, it’s always very ParentsNext is a service that aims children and young people is seen as my way back to prison. I am leaving here a man on my a purpose-built and inclusive special when a client expresses their gratitude for the to help unemployed parents re-enter everyone’s responsibility. way to my own home, and proper knowledge and tools to environment where vulnerable the workforce. support they’ve received. individuals and families – including become a proper member of community. Staff at the Mission Australia Centre in Sydney received residents from more than 1,400 DES, funded by the Department of The staff here are all great, kind, respectful and honest. this letter of thanks from a male client who was local social housing properties Social Services, has expanded in My case worker has been very helpful, caring and honest experiencing homelessness prior to his time with us: to me and I was surprised at what lengths he would go to Mission Australia Centre, help someone like me. I would like to thank you for taking me in and giving me a My time here at the Mission Australia Centre has chance at this program. changed my life and given me a future that nine months ago I would have thought impossible. My experience here at Mission Australia has been great, and between the programs, counselling and case Thanks for everything.

32 Image changed to protect the identity of the person we helped. 33 Mission Australia | Annual Report 2018 | Together we stand

Our enablers

By working together with our staff, volunteers, board members, supporters, donors, corporate partners and funders, we can achieve so much more for Australians in need. Our shared commitment to reducing homelessness and strengthening communities drives our progress. Together we stand.

34 35 Mission Australia | Annual Report 2018 | Together we stand

Forging ahead and Securing our future learning to forgive Kelly’s* life was turned upside down as a teenager when her father died. Her mother took it very hard. In time she found a new partner, but within two years he also passed away suddenly. This broke Kelly’s mother, and tragically she poured out all her pain and anger on Kelly. Life at home became worse and worse. Kelly was eventually across Australian society. Fundraising Thanks to the support of Financial kicked out of home by her mother, who became increasingly income for the year of $27 million our funders, donors, partners sustainability abusive. Kelly was 18 at the time and had nowhere to go. and caring Australians, included significant bequests. Our strategic priorities guide our She ended up living in an old caravan in the front yard of a Mission Australia assisted over friend’s house. The van was in bad shape, with a hole in the 119,000 Australians in need to Expenditure delivery of services where we maintain a disciplined approach to financial floor that Kelly covered over with a rug. After a few weeks move towards independence This year’s underlying expenditure decisions to ensure long-term she was asked to move on from her friend’s yard, so Kelly in 2017-18. was $274 million, of which $256 sustainability. New and alternative had the caravan moved out onto the street. million was spent on the delivery of funding options continue to be explored Eventually Kelly reached out for help, and we provided her Mission Australia aims to be agile 461 services. to support service delivery. with crisis accommodation immediately. At the beginning, and disciplined in an environment of Kelly was frightened, depressed and very upset. Early on increasing changes to services and Detailed results are in the she would throw child-like tantrums, but in time grew to funding. This approach ensures that Overall result Consolidated Annual Financial Report trust and respect the people helping her. She said our case the long-term viability of services is 2018 on our website. workers were the first people who had listened to considered in addition to Bequests income contributed a her in years. strategic rationale. financial surplus from underlying Iain Keddie, Chief Financial Officer operational activities that equate to Her attitude continued to improve. With our Income 3% of our total income. Surpluses support, Kelly completed a series of education and are key to our sustainability as they employment workshops and secured a part-time Underlying income for the year was allow investment in new services job at a supermarket. She’s since moved into $284 million, similar to the previous to meet human need, rising costs transitional accommodation and has started a year. We are humbled by the generous to be met, and investment in new full-time job. financial support we receive from operational capacity. Incredibly, Kelly has also reached out to her mother to try to rebuild their relationship, and the early stages of Total underlying income Total underlying expenditure this have been promising. *Name and image changed to protect the $284m $274m identity of the person we helped Federal Government 23% Community Services 68% State and local government 37% Early Learning 18% Rent, fees and other 30% Housing 8% Fundraising 10% Fundraising 3% Marketing, administration and other 3%

Excludes net investing and finance income, share of profit, capital and housing grants, and change in fair value of 36 investment properties. All results are for Mission Australia and its controlled entities. 37 Mission Australia | Annual Report 2018

Recognising our supporters

“Our supporters really and in-kind gifts. We’re also grateful to • We received generous financial and those who receive our prayer diary and in-kind support from a large number of are the heroes of our join us in praying for the people and major donors, trusts and foundations, organisation. Thousands communities we work with. and corporate and government of Australians are living partners. Aside from those that have Highlights requested to remain anonymous, they independent and fulfilling are listed on pages 40 and 41. lives today because of • Thanks to the extraordinary generosity of a private benefactor, • The Sir David Martin Foundation the generosity of our we opened Ebbs House crisis and continued its valuable, long-term supporters.” transitional accommodation centre support of Mission Australia “Being homeless is in Sydney Paul Molyneux, Executive, • In June a group of supporters and staff, Chaplaincy, Fundraising and Marketing • We received a significant real estate including our CEO and his wife, raised donation in Victoria, for which service more than $70,000 by trekking the Awareness plans are currently being explored Larapinta Trail. The funds raised will breaking my family” help launch a new Missionbeat service and donations • Numerous loyal supporters included in the Northern Territory. Mission Australia in their Will, and Our ‘Independence is precious’ we received considerable bequests • The Mission Australia Sleepout campaigns continue to build from the estates of the late Lady celebrated its 30th anniversary with awareness of homelessness and Gladys Mary Humphreys, Janis the support of ambassadors Mahalia break down stereotypes. Together Salisbury and William Higgs Barnes and Prinnie Stevens. with our newsletters and appeals, they demonstrate the leading role Mission Australia plays in strengthening communities and Charity tick they encourage donations to help disadvantaged people. Mission Australia is proud to be a registered charity with the Australian Charities and "Don't lose hope. You don't “Never give up hope for We thank our 40,000-plus donors Not-for-profits Commission, and has the walk this journey alone. There a better future, and never and more than 500 partners, trusts and highest commitment to transparency, is light after the darkness. be afraid to ask for help. foundations for their generosity, as well accountability and governance. as all those who supported us through Love and prayers." Best wishes to all.” community events, pro bono activities Pamela, WA Linda, NSW

Total fundraising income9 Stewardship "May this gift help “With God and Mission $ Mission Australia is restore your independence, working together, may 27m committed to always be dignity and joy for life your life be better than a responsible custodian Appeals 12% % – for you and your family.” it was before.” of the funds provided by 90.3 Regular giving 28% our supporters. Every Peter, NSW Dave, SA Bequests 35% donation we receive Corporate Partnerships 8% is important and very Major gifts 15% carefully spent across of income going back Capital and other 2% the organisation, with into services last year.

38 9. Mission Australia Group 39 Mission Australia | Annual Report 2018 | Together we stand Thank you Our sincere thanks to all our supporters and funders. Bill & Heather Grant Dempsey Webster

Major donors, trusts and foundations Perpetual Eleanor Frank Roth and corporate partners Peter Eichhorn Elizabeth Constance Carr Pip Warner Eric Lonsdale Collings Abbott Foundation PricewaterhouseCoopers (PwC) Ethel May Murray Albert Arlen & Nancy Brown Profield Foundation Eva Kaye Charitable Foundation Property Council of Australia Geoffrey Vincent Wainwright Allport Bequest Property Industry Foundation NSW Gladys Mary Humphreys Profield Annetta Adami Charitable Trust Property Industry Foundation QLD Hilary Cameron Audi Australia Pty Ltd Rachel Fitzhardinge Ian Victor Zammit Foundation Australian Stockbrokers Foundation Ltd RE Ross Trust Illeana Archer Australian Youth & Health Foundation Reef Shark Foundation Ingrid Fong Bagnall Foundation Regal Foundation Jack Gerhard Brann Barhead Reserve Bank Benevolent Fund Janis Salisbury Bayer Australia Ltd Reuben Pelerman Benevolent Foundation Joan Evans Bell Charitable Trust Richard McLachlan Joan Josephine Hagarty Bill & Heather Webster Robert & Cary Gillespie Joan Lawton Boeing Robert Albert AO RFD RD John Abbott City of Perth Robin Gandevia, Donation In John Luka Radovic Coca Cola Australia Foundation Memory of Denis Sullivan Joseph Garvin CommBank Foundation Rosalie Keirle Joyce Coral Price Count Charitable Foundation Rosemary Rajola Kathleen Price Crossway LifeCare Rose Sarah Rasey Laurie May Young Danks Trust Ruth Armytage AM Lawrence Lancaster David Milton Scott Ogden Lorna Gladys Somerville Dickinson Charitable Trust SG Fleet Australia Pty Ltd Lyell Bartlett Dorothy Francis Hooper Sir David Martin Foundation Mabel Elsie Cawley Dorothy Mary Steer Trust Skipper-Jacobs Charitable Trust Madeline Boulken Dunn Family Trust Fund Stan Perron Charitable Trust Malcolm James Hood Friends In Giving Stockland Margaret Hill Gaetano Boncardo The Corella Fund Margaret Kennedy Garry Tieck, Gwynill Group The Eric Storm Charitable Trust Margaret Scarlett Geelong Harley Davidson The Harry Frederick Carter Charitable Trust Marion Armstrong Kingston Gilbert & Patricia Wheaton The Helen Champney Penny Trust Marjorie Hunter Graham Painton Foundation The Kenneth Gordon Anderson & Mary Agnes Smith Grant Dempsey Edith Anderson Memorial Trust Mercia Lily Mead Group SEB Tefal The Nick & Caroline Minogue Foundation Miriam Maybell Annie Philipp Hart Family Perpetual Trust The Paul Finlay Foundation Moya Kathleen Wood Government partners NT Department of Attorney-General (SA) Herbert Smith Freehills The Raymond E Purves Foundation Nancy Grace Somerville Department of the Attorney-General and Tas Hillsong CityCare Federal The Ronald & Thelma Henderson Nancy Kathleen Newton Justice (NT) HM Bill & CJ Joy Barrie Foundation Department of Defence (Federal) Department of Health and Human Services (Tas) Perpetual Charitable Trust Nathalie Kulakowski Department of Health (NT) Inner North Foundation Department of Education & Training (Federal) Housing Tasmania The Rossi Foundation Norma Dawn Spencer Department of Housing (NT) Iris Residential The Tenix Foundation Pamela Duen Rowell Department of Jobs and Small Business Vic Qld Ivany Foundation Wesfarmers Limited Patricia Margaret Grauss (Federal) Department of Education and Training (Vic) James N Kirby Foundation Westpac Banking Corporation Peter Anthony Cecil Boulken Department of Health (Federal) Department of Child Safety, Youth Department of Health and Human Services (Vic) Jean G Baker Memorial Trust William Moore Peter Stewart Department of Prime Minister and Cabinet and Women (Qld) Wellington Shire Council Jeanie Moffat Waddell Foundation (Federal) Department of Communities, Disability Services Phillip Charles Middleton WA John Plummer Raymonde Grover Department of Social Services (Federal) and Seniors (Qld) Justice David Davies National Disability Insurance Agency (NDIA) Department of Housing and Public Works (Qld) Department for Child Protection Bequests received in 2017-18 Rex Foster Smart and Family Support (WA) Key Foundation Robert Colin John Piper NSW Department of Justice and Lady Bowen Trust Adye Roberta Wilson Bennett Attorney-General (Qld) Department of Housing (WA) Alice Sylvia Munday Robert Peter Vale Department of Education (NSW) Mental Health Commission (WA) Leslie Hocking Cocks Roger George Fox Department of Health (NSW) SA Liangrove Foundation Alwyn Miechel Roger John Hussey Department of Justice (NSW) Department for Education (SA) Lotterywest Ann Carolyn Black Anthony Ernest Charles Ross William Lindsay Family and Community Services (NSW) Department for Industry and Skills (SA) Lyn Storey Foundation Roy Allan Woodward Maple-Brown Family Charitable Foundation Audrey Nona Low David Wade Shirley Clissold Marjorie Scott Trust Susan Elizabeth Hutchinson Our Patron Matana Foundation for Young People Dawn Diane Daniel William Brodie Grant Mission Australia is honoured to have the Governor-General, His Excellency General the Honourable Sir Peter Cosgrove AK MC (Retd) as our Patron. Microsoft Australia Diana Frances Mary Whitton Donald Casson William Eastcott Higgs N & M Hurll Charitable Trust Yoke Lin Foo Nielsen Australia Dorothy Madge Andersen Paul Griffin Charitable Trust Dorothy Reynolds

40 41 Mission Australia | Annual Report 2018 | Together we stand

Celebrating our people Reconciliation Action Plan

As a purpose driven and At Mission Australia we believe in to lasting change throughout our understand our workforce and the values led organisation, Biggest improvements celebrating the rich heritage of one organisation and beyond needs of Aboriginal and Torres Strait having committed, qualified of the oldest continuing cultures, • Our staff feel engaged with our RAP Islander young people. and engaged volunteers and and recognising the strength and have opportunities to influence Communication +11% and resilience of Aboriginal and Creating lasting change staff is critical to our success. 1 our reconciliation commitments. Torres Strait Islander communities. Throughout the past year we have Highlights grown in our understanding that true At Mission Australia we are Cross-unit cooperation +8% We aspire to the healing of our national committed to listening to our staff 2 reconciliation takes time, ongoing soul and for Aboriginal and Torres Strait Over the past year we have taken and bringing about positive change. commitment and support from all Organisation direction +6% Islander cultures to be fully valued, significant steps forward in our One of the ways we listen is by 3 levels of our organisation. It is the with broken relationships restored and reconciliation commitments: responsibility of every one of us to conducting an annual staff survey. social inequalities eradicated. • We have an active RAP Reference see the RAP objectives achieved. Participation rates of our full-time Diversity people with disability and lived In August we officially launched our Group that monitors RAP Our commitment to tracking and staff continue to grow each year, experience, in particular to support Innovate Reconciliation Action Plan development and implementation reporting benefits our ongoing rising to a solid 86% in 2017. and inclusion our Local Area Coordination services. (RAP). Mission Australia’s second • We have an engaged workforce learning as an organisation and that RAP provides the framework for our of Reconciliation Australia. At Mission Australia we celebrate that celebrates and participates in We will strive to maintain the We are also committed to increasing reconciliation journey through to diversity and strive to reflect National Reconciliation Week and Looking forward, further planning is progress we have gained in the the representation of women in June 2019 and has been endorsed by contemporary Australian society to NAIDOC Week celebrations underway to address commitments years to come. senior leadership positions through Reconciliation Australia. better serve our clients. our Gender Equity Plan 2017-19. • The use of an Acknowledgement of that require more time to consult Our RAP is an agreed strategy on how “Our staff are very Currently 79% of our workforce Land has been embedded across with staff, community groups and Our Aboriginal and Torres Strait are women, working across all parts we intend to contribute to reducing Mission Australia and is used at all organisations. We are working generous in providing us Islander Workforce Plan 2017-20 of service delivery, early learning, the gap in living standards between levels around the country towards implementing these in 2019. aims to realise our commitment to with rich feedback. management and administration. Aboriginal and Torres Strait Islander and • Cultural Awareness Training has being truly representative of the View our Reconciliation Action Plan Women make up 73% of all non-Aboriginal and Torres Strait Islander been provided to new and existing Every single person’s nation and the communities we serve. at missionaustralia.com.au/rap management roles and 58% of Australians. Its objectives are that: staff and other resources have voice is important and Our current target is to increase senior management roles. • Reconciliation becomes an ingrained been developed to deepen cultural valued as we strive to Aboriginal and Torres Strait Islander understanding Mission Australia is committed to and integral part of our culture make Mission Australia a employee representation to 8% by doing more to support inclusion by • Our commitments to reconciliation • Our annual staff and Youth Survey December 2018. great place to work.” continuing to enhance employment are sustainable and contribute include questions to better Mark Newton, We are committed to providing and engagement opportunities across Executive Shared Services flexibility and accessibility for our our organisation. employees and actively recruiting

People snapshot: Volunteering snapshot: People Staff leaders 2,814 total staff 1,752 volunteers 73% 1,362 full-time 79% 219,731 886 part-time hours volunteered 555 casual 21% 27% 11 trainee Total: 2,814 Total: 278

42 43 Mission Australia | Annual Report 2018 | Together we stand

Marion Bennett Chris Bratchford Meet our leaders BA (Hons), GAICD GAICD, MBA, LLB Executive, Practice, Quality Executive, Mission Australia Housing and Performance Led by CEO James Toomey, our Executive Team has the experience and drive to Chris is responsible for the strategic leadership, Marion has had a long career in the NSW operational performance and sustainable achieve the most we possibly can for Australians in need on their journey to independence. Government advising on social policy, growth of Mission Australia Housing. Prior to joining Mission Australia Housing in Our Executive Team leads the direction of Mission Australia’s work and nurtures the daily commitment natural resources reforms, governance and performance improvement, including as January 2015, Chris worked in CEO, COO and values of our people. Each executive leads a section of the organisation, with responsibility for Executive Director of Housing Policy and and CFO roles across the not-for-profit managers and staff across Australia who support them in their role. Homelessness in the Department of Family and commercial sectors both nationally and Community Services. In 2015, she and internationally. Chris is a Director of joined Mission Australia as Head of Policy Mission Australia Housing, Mission Australia James Toomey Iain Keddie & Advocacy. She now drives the continuous Housing (Victoria), and Powerhousing improvement and growth of evidence-based Australia and was formerly a Non-Executive MSc, MBA, GAICD, Fellow – Vincent BSc (Hons), FCA, GAICD Director of the NSW Federation of Housing Fairfax Centre for Ethical Leadership and strategically aligned services in Mission Chief Financial Officer Australia, through contract management, Associations and a Non-Executive Director Chief Executive Officer of Professional Insurance Australia Pty Ltd. Iain is a highly experienced CFO, having quality programs, business systems, learning James’ strong leadership qualities led to his held Senior Executive roles in listed and communities, impact measurement, data appointment as CEO in November 2017. A private companies operating in various analysis and service design and development. Paul Molyneux qualified social worker with an extensive services sectors in Australia and the background in community services, James United Kingdom. Iain joined Mission MA, MBA joined Mission Australia in 2010 as National Australia in 2014 and provides oversight Mark Newton Executive, Chaplaincy, Manager Community Services Operations and direction to the Board and Executive BSocSc, ThA, Dip Yth Min, JP Fundraising and Marketing Support and then became Executive, Team on financial management, strategy Executive, Shared Services Operations and Fundraising in 2014. James development, project management Paul is an ordained minister and leads Mission Australia’s national team of is committed to quality, collaboration and technology, risk management and Mark has held senior leadership roles across chaplains, who support the wellbeing and performance measurement and assurance. He is passionate about driving a range of organisations facing rapid change, of our Board, staff and clients through evaluation to achieve the best possible financial sustainability underpinned by cultural development and alignment. He joined pastoral care, spiritual support and crisis outcomes for the people we work with. strong governance and strategy. Iain is a Mission Australia in 2013 and is responsible intervention. Since late 2017 Paul has also James is a Director of Mission Australia Director of Mission Australia Housing and for the strategic leadership and direction of overseen our Fundraising and Marketing Early Learning, Mission Australia Housing Mission Australia Housing (Victoria). People, Property & Procurement. He advises team, building brand awareness and and Mission Australia Housing (Victoria). the Board and Executive Team on organisational fundraising income through corporate culture, processes and productivity. Previously, partners and generous individuals. Before Mark has held senior executive roles at Sally Ascroft Ben Carblis joining Mission Australia in 2013, Paul Coffey International, Microsoft and the was Pastor of CityLife Church Melbourne. BEc, LLB, GAICD BA, MA, GAICD New South Wales Public Service, and has Paul is on the Board of the Billy Graham Executive, Community, Family extensive international experience. Mark is a General Counsel & Company Secretary Evangelistic Association and Samaritan’s and Children’s Services Director of Mission Australia Early Learning. Sally is a seasoned governance and legal Purse International Relief Australia. professional, working for more than 25 Ben’s passion and deep understanding of years with Boards and Executive Teams community services led to his appointment David Pigott to achieve organisational objectives of Executive, Community, Family and Catherine Yeomans BA (Hons), MA, MAICD through governance, policy and strategy. Children’s Services in February 2018. He LLB, GAICD Sally oversees all legal and governance leads Mission Australia’s nationwide teams Executive, Sector Engagement activities at Mission Australia. Sally and operations, having most recently Appointed CEO of Mission Australia was appointed General Counsel in 2012 served as State Director NSW/ACT. Ben David has held a number of senior roles at in March 2014, Catherine relinquished and Company Secretary in 2014. Sally has over 20 years’ leadership experience Mission Australia and is responsible for her role in November 2017. She is is a Director and Company Secretary within community and employment leading its research, policy, advocacy, media values-driven, has a ‘hands on’ of Mission Australia Housing and services. Ben is a Director of the NSW and internal communications teams. He has management style and is committed to Mission Australia Housing (Victoria) and Council for Social Services (NCOSS) and served as an adviser to federal and state bringing best practice to the not-for- Company Secretary of Mission Australia a member of the NSW Premier’s Council governments, including to the Treasurer and profit sector. Prior to this role, Catherine Early Learning. She is a Member of on Homelessness. Ben is also a Director Minister for Foreign Affairs, and as private was COO. Catherine has worked at an the New South Wales Law Society. of Mission Australia Early Learning. secretary to the NSW Premier. David is a executive level across the corporate member of the Australian Charities and sector. She is a member of Chief Executive Not-for-profits Commission Advisory Board, Women and a BoardLinks Champion. the NSW Ministerial Advisory Council on Ageing and is Chair of the Ella Centre.

44 45 Mission Australia | Annual Report 2018 | Together we stand

Jennifer Lambert Meet our Board BBus, MEc, CA, FAICD Appointed as a Director on 27 April 2005, Jennifer is a Non-Executive Director of Place Mission Australia’s corporate governance and performance is the responsibility of our Management NSW, Bluescope Steel Limited Board of Directors.10 and the Sydney Church of England Grammar School Council, Chairman of the Mosman The Mission Australia Board delegates responsibility for day-to-day administration to our CEO who, Church of England Preparatory School and together with our Executive Team, is accountable to the Board. Our Directors volunteer their skills, a Member of the Reporting Committee experience and time to help improve the lives of Australians in need. of the Australian Institute of Company Directors. Jennifer is the former Group Chief Financial Officer of 151 Property. Based in Sydney, Jennifer is Chairman of Kenneth Dean Grant Dempsey BCom the Board Audit and Risk Committee and BCom (Hons), FCPA, FAICD a member of the Housing Committee. Appointed as a Director on 23 February President and Chairman 2010, Grant is a Senior Adviser, Finance Ken was appointed President and at ANZ, Non-Executive Director of IFM Simon Miller MBA, MPA, BA, MAICD Chairman of the Mission Australia Board on Investors Pty Ltd, and former Head of Global 23 November 2016 and has been a Director Investment Banking, Australia and New Simon was appointed as a Director of of Mission Australia since 1 June 2015. Ken Zealand at JP Morgan. Based in Melbourne, Mission Australia on 22 February 2017. He is a is a Non-Executive Director of Bluescope Grant is Chairman of the Nomination, Partner and Managing Director of The Boston Steel Limited, Energy Australia Holdings Remuneration and Succession Committee. Consulting Group and an Independent Director Limited and Virgin Australia Holdings of City to City Australia. He previously worked Ltd. He has previously held directorships Ian Hammond with the Commonwealth Government as First with Alcoa of Australia Limited, Santos Assistant Secretary at the Department of the BA (Hons), FCPA, FCA, GAICD Limited, Woodside Petroleum Limited and Prime Minister and Cabinet and with the New South Wales Government including as Deputy Shell Australia Limited, and Chief Financial Appointed as a Director on 1 February 2016, Officer of Alumina Limited. Ken is a Member Director-General of the Department of Water Ian is a Non-Executive Director of Perpetual and Energy, Senior Adviser to the Premier, of the ASIC Director Advisory Panel and Limited, Citibank Australia and Venues NSW has over 40 years’ experience in energy and Chief of Staff to the Treasurer. Prior to and a board member for several not-for-profit his time in Government, Simon worked with and manufacturing industries. Based in organisations including Chris O’Brien Lifehouse Melbourne, Ken is Chairman of the Housing the Social Issues Committee of the Anglican and Quiz Worx. Previously, he was a Partner of Diocese of Sydney. Based in Sydney, Simon Committee and the Investment and Finance PricewaterhouseCoopers for 26 years and has Committee and a member of the Nomination, is a member of the Investment and held a range of senior management positions, Finance Committee. Remuneration and Succession Committee. including lead partner for several major financial institutions. Based in Sydney, Ian is a member of the Board Audit and Risk Committee, the Housing Debra Stirling BA, GAICD The Hon. Dean Brown AO Committee and the Service Impact Committee. Debra was appointed as a Director of Dr. Sc. (honor causa), M.Rur.Sc, Grad. Dipl. Bus Admin, FAICD Mission Australia on 22 February 2017. She Evelyn Horton is currently Chairperson of the Monash Appointed as a Director on 30 October 2012, BEc, MSocSci (Econs), GAICD University Mining and Resources Advisory Dean is a former Premier of South Australia, Board, a Non-Executive Director of MegaRail Appointed as a Director on 22 November with more than 27 years’ experience in the Pty Ltd, a member of the PNG Government 2011, Evelyn is an independent Director of the South Australian Parliament. His ministerial Lae Technical Training Centre of Excellence Tasmanian Public Finance Corporation, the responsibilities included Health, Disability Task Force, and a member of the Victorian Motor Accidents Insurance Board (Tasmania), Services, Ageing, Aboriginal Affairs and Government Resources Roundtable. Debra Centuria Life Limited (Friendly Society), Over Multicultural Affairs. Dean is Chairman of the has previously served as a senior executive for Fifty Guardian Limited (Friendly Society), and a Playford Memorial Trust and Skills IQ and over 25 years in Newcrest Mining, Rinker, CSR Member of SMART Advisory Council (University was Chairman of Hillgrove Resources Ltd and Coles Myer, across industries including of Wollongong) and Diocesan Finance and up until May 2017. He is also a Director of building & construction, retail, property, Advisory Task Force, Anglican Church of Foodbank SA. Based in Adelaide, Dean is the mining, financial services, agriculture Australia. Evelyn previously held senior executive Chairman of the Service Impact Committee. and manufacturing. Based in Melbourne, roles in government, investment banking and Debra is a member of the Nomination, risk management. Based in Sydney, Evelyn is a Remuneration and Succession Committee member of the Board Audit and Risk Committee and the Service Impact Committee. and the Investment and Finance Committee.

46 10. Directors as at 12 September 2018 47 How you can stand with us Commit to a regular gift Enter into a corporate partnership

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