The Lufthansa Technik Group Magazine 2.2016 March/April

Airbus A320neo Welcome to the family!

Aircraft Base Maintenance Innovation & Technology Here for you in the Middle East Synergies from the Revolution in Lufthansa Technik entire network ­surface coating goes Dubai South

2 | Content Lufthansa Technik Connection 2.2016

All for one Lufthansa Technik’s more than forty aircraft base Aircraft Base Maintenance maintenance lines around the world perform over • Global network: 6 600 overhauls every year. All for one • Interview with Thomas Rueckert 11 and Marcus Motschenbacher: “Synergies from the entire network” New Aircraft • Airbus A320neo: 14 The A320’s future is “neo” • Airbus A350 XWB: 6 EASA Part 21/J approval 24 New pneumatic test bench 25 A350 nacelle services 25 Employee Portrait The A320’s future is “neo” • Ole Duenhaupt: “Better Living” 16 Lufthansa Technik will ensure that the newest member of the global for the aircraft cabin A320 family spends as little time as possible on the ground. Engine Services • Cyclean® Engine Wash: 18 New station in Hong Kong • Airline Support Teams: 19 On-site repair eliminates shop visit • Engine Parts & Accessories Repair: 21 Dedicated app for EPAR catalog Innovation & Technology 14 • Thermal spraying: 20 A revolution in surface coating • New product: 27 Inductive cooking on board “Better Living” for the aircraft cabin Component Services • Lufthansa Technik AERO Alzey: 22 Ole Duenhaupt looks after cabin conversions in the Cabin Plasma coating delivers increased Modification & Aircraft Services business unit of Lufthansa Technik. capacity Lufthansa Technik Group • Lufthansa Technik Middle East: 26 Going Dubai South

Categories • News 3 – 5 • Personalities 23 • Events 27 16 • Products & Services 28 • Contacts 30

Lufthansa Technik goes Dubai South

With Lufthansa Technik Middle East the MRO provider has created Lufthansa Technik Connection direct access to its products in the region. is a complimentary information service for Lufthansa Technik’s family and friends. Published every two months. This and earlier issues can be downloaded from our website www.lufthansa-technik.com/connection Publisher Lufthansa Technik AG Kai Raudzus · Marketing · HAM TS1/M Weg beim Jaeger 193 · 22335 Hamburg, Germany Infoline +49-40-5070-5553 · Fax +49-40-5070-8860 [email protected] · www.lufthansa-technik.com Angela Huber-Saffer · Database management Editorial Production Editorial office: Flightlines, Hamburg Design: Art Works!, Hamburg 26 Photos: Lufthansa Technik AG, Deutsche Lufthansa AG Printing: Beisner Druck GmbH & Co. KG

Lufthansa Technik Connection 2.2016 News | 3

From left to right: Fabrice Brégier, Airbus President and CEO, Carsten Spohr, Chairman of the Executive Board and CEO of www.lufthansa- Deutsche Lufthansa, and Robert technik.com/a320 Leduc, President Pratt & Whitney.

Welcome to the family!

Lufthansa, together with Airbus and Pratt & Whitney, celebrated the delivery of the world’s first Airbus A320neo. Once again, Lufthansa Technik’s substantial technical support will ensure that the newest member of this global family spends as little time as possible on the ground.

arsten Spohr, Chairman of the Board The development and introduction of CEO. “At Airbus we are proud to support and CEO of the Lufthansa Group, the quietest and most fuel-efficient aircraft Lufthansa’s growth over the past four C Airbus President and CEO Fabrice on short and medium distances is further decades with our partnership now span- Brégier and the President of Pratt & Whitney evidence of the successful cooperation in ning almost the entire Airbus family, from Robert Leduc invited 700 guests and media the aviation industry at European level. the A320 right up to the A380.” representatives to the official delivery at “Europe has been a leader in this fascinat- “Pratt & Whitney is proud to build on its Hamburg-Finkenwerder. Following the cere- ing industry since the early days of aviation,” long and deep history with Lufthansa and monial handover, the first two new-type says Carsten Spohr. “Lufthansa and Airbus Airbus by together marking a new era in ­airplanes were presented to the public. The have developed a trusting and productive commercial aviation with the delivery of the first A320neo, with the registration D-AINA, 40-year partnership.” A320neo equipped with ultra-high bypass has already flown scheduled service since “On behalf of everyone at Airbus, I con- ratio geared turbofan engines,” Pratt & January and the second “neo” has comple- gratulate Lufthansa on being the A320neo Whitney President Robert Leduc said. mented the Lufthansa Airbus fleet soon after. launch customer. Together, we’re opening Just in time for the adoption of the first The first experiences with the A320neo clearly a new chapter in commercial aviation and A320neo, Lufthansa Technik is also ready show that the 15 percent lower fuel con- I am confident that the A320neo will sup- for maintenance of the new airplane type sumption mark – as compared to the ­previous port Lufthansa’s objective to raise its envi- and its systems. In the preparatory phase, A320 generation – has not only been achieved ronmental performance. The A320neo not Lufthansa Technik has laid out all technical, but even slightly exceeded. The significantly only cuts emissions at every operational operational and personnel foundations for quieter engines also increase customer com- stage but also halves its noise footprint complete technical support of the fort on board and provide relief to residents compared to previous generation aircraft,” A320neo. near airports by reducing noise emissions. said Fabrice Brégier, Airbus President and � Please continue on page 14 4 | News Lufthansa Technik Connection 2.2016

Manila Hamburg

Singapore London First Lufthansa A380 completes overhaul Total Support for Lufthansa Technik – Aircraft Base Maintenance // Eurowings A330s the MRO innovator ­After a total of 2,671 flights in 23,595 flight hours, Lufthansa’s 777 landing gear TTS® // Lufthansa Technik will Singapore Airshow // Lufthansa first Airbus A380, the “Frankfurt services for Emirates provide comprehensive techni- Technik is one of the industry’s am Main” with tailsign D-AIMA, cal support for the new Euro- most important innovators. At the underwent a major overhaul Lufthansa Technik Landing wings long-haul fleet. In the Singapore Airshow, Lufthansa involving 90,000 working hours Gear Services UK // Emirates framework of a Total Technical Technik presented important and a two-month layover. has contracted Lufthansa Technik Support (TTS®), Lufthansa examples of its innovative capa- The Intermediate Layover or to overhaul the landing gears Technik will handle component bilities, such as the fuel-saving “IL-check” was performed by of its Boeing 777-200ER/300 supply, aircraft maintenance, bionically-engineered shark skin ­Lufthansa Technik Philippines, classic fleet. Work will be per- engineering services and the technology, various digital cabin Lufthansa Technik’s center of formed by Lufthansa Technik supply of consumables for up innovations, efficient diagnosis excellence for overhauls of the Landing Gear services UK to seven Airbus A330-200 and repair procedures, an Airbus A320, A330, A340, and (LTLGS) located in Hayes, widebody aircraft of SunExpress environmentally friendly engine A380 types. London, UK. Germany. The carrier operates washing system, and an electro- The A380’s IL-check poses a “Emirates expects the highest intercontinental flights from mobility concept. particular challenge for any levels of reliability and quality Germany for the Lufthansa Bucking the current trend in the MRO, in terms of coordinating from our suppliers. Lufthansa Group under the Eurowings industry, Lufthansa Technik has the different trade disciplines. Technik continues to fulfil such brand. significantly increased its inno- Some 180 employees in total expectations and bring a robust “Safety is a top priority for vation budget and now has a were deployed on the D-AIMA. supply chain. In signing this SunExpress, which is why we total of 210 employees dedicat- In addition to the aircraft struc- agreement, we look forward to are now proud to rely on the ed exclusively to innovation, ture, the entire cabin was also a continued partnership for dependable work of Lufthansa working in various teams. They completely overhauled in the years to come,” said Adel Al Technik for the technical are an essential component in specialist local workshops and Redha, Emirates’ Executive support and maintenance of an integral innovation strategy now looks “as new” for passen- Vice President and Chief Oper- our long-haul jets,” says Jaan that also includes an innovation gers. // ations Officer. Robert Gaag, Albrecht, CEO of SunExpress. pipeline, where 160 selected Lufthansa Technik’s Senior Robert Gaag, Senior Vice Presi- projects are bundled in a special Vice President Corporate Sales dent Corporate Sales EUMEA at IT platform. // for Europe, Middle East and Lufthansa Technik comments: Africa (EUMEA), said: “We are “This contract allows us to extremely proud of having met make a valuable contribution to Stay up to date! the standards set by Emirates the new low-cost strategy of and being able to fulfil their the Lufthansa Group – based Customer Newsletter // requirements and needs.” // on the familiar high quality and Lufthansa Technik’s online cus- safety standards.” // tomer newsletter Connection Flash supplements our popular ­bi-­monthly Lufthansa Technik Group ­Magazine Connection with first-hand news on innova- tive technologies and develop- ments, new services and offers, and future events. //

www.lufthansa-­ technik.com/­ customer-newsletter Lufthansa Technik Connection 2.2016 News | 5

Zurich

Manila Hamburg

Munich

Component support TCS® and more for for Philippine Airlines SWISS 777-300ERs Another milestone Total Component Mainte- Total Component Support // in VVIP completion nance // Philippine Airlines and Expanded warehouse Swiss International Air Lines Lufthansa Technik have signed for A350 logistics (SWISS) has contracted Luft- VIP & Special Mission Air- a Total Component Mainte- hansa Technik to provide com- craft // Lufthansa Technik’s nance (TCM) contract for the Lufthansa Technik Logistik ponent support for its future Completion Center has finished Airline’s Airbus A320 and A340 Services // Lufthansa Technik Boeing 777 long-haul fleet. The the VVIP cabin conversion of fleet. Lufthansa Technik will is stepping up its capacities for corresponding Total Compo- the second Boeing 747-8 in support Philippine Airlines at its the support of the Airbus A350: nent Support (TCS®) contract Hamburg. The aircraft has been main base in Manila. Lufthansa a symbolic groundbreaking runs for a period of ten years delivered to an undisclosed Technik’s Component Services marked the beginning of the and includes nine aircraft. Apart customer. Another aircraft of offices in Manila and Shenzhen expansion of a highly modern from comprehensive material this type is currently undergoing will coordinate the customer warehouse for the spare parts supply, the support also covers completion. Lufthansa Technik support. Maintenance, repair supply at the Munich location. maintenance and overhaul of has at times equipped three and overhaul services will be The existing warehouse of the different 777 versions, for 747-8 in parallel. carried out at Lufthansa Technik’s Lufthansa Technik Logistik example by Lufthansa Technik Walter Heerdt, Senior Vice component centers in Hamburg, Services (LTLS) is being Maintenance International President VIP & Special Mis- Germany, and Shenzhen, China. expanded and optimized for (LTMI) in Frankfurt, among sion Aircraft Services, said: William Tan, Vice President of the A350 support. others. The start date for supply “The delivery of the second Purchasing, Philippine Airlines, “What simply looks like a hall was January 1. 747-8 is another milestone for said: “We were pleased with actually is an important corner- Lufthansa Technik enjoys a us in the area of VVIP comple- Lufthansa Technik’s ability to stone in our approach to sup- leading position in the overhaul tions for widebody aircraft. We customize its services to the porting the Airbus A350,” said of Boeing 777 landing gears have handed over an individu- individual needs of Philippine Dr. Thomas Stueger, member of through its subsidiary Lufthansa ally designed, state-of-the-art Airlines and ensuring 24/7 the executive board of Lufthansa Technik Landing Gear Services aircraft to meet the most dis- worldwide AOG services at Technik. “A highly modern and UK, which is located near cerning demands in terms of locations such as JFK which technologically advanced air- London. Lufthansa Technik exclusivity and comfort.” The are vital for our flight opera- craft such as the A350 places Philippines (LTP) in Manila is integrated cabin management tions.” // high demands on us. Today currently building up expertise and on-board entertainment proves that we are well on the in the overhaul of 777 aircraft, system offers the latest stan- way to offer a comprehensive which is expected to be avail- dard in entertainment and and punctual support for the able in the first half of 2016. communication. This includes, A350.” // Initial technical preparations for example, broadband Inter- are also currently underway at net, GSM, WLAN, Live TV and Lufthansa Technik for the satellite communication. // smooth entry into service of the latest Boeing 777X version at Lufthansa German Airlines. // 6 | Aircraft Base Maintenance Lufthansa Technik Connection 2.2016

All for one

Lufthansa Technik’s more than forty overhaul lines around the world perform over 600 aircraft overhauls­ every year. In the process, the entire network of the product division stands behind every single event, and experiences from all of them flow into the efficient, standardized processes. Customers in particular benefit from the synergy effects of this close global cooperation.

www.lufthansa-technik. com/base-maintenance Lufthansa Technik Connection 2.2016 Aircraft Base Maintenance | 7

ufthansa Technik has always been known for its tailored products, from L a single event to a fleet solution, and for its high quality and worldwide network of overhaul locations. However, in recent years the company has adapted the struc- ture and organization of its Aircraft Base Maintenance division so that it can contin- ue to offer its customers the right solutions in a challenging market as well as signifi- cant added value. The extensive SixToONE restructuring program has brought the European over- haul facilities even closer together. Struc- tures and processes were standardized further, sales contacts see themselves now as network sales representatives, and customers receive the same high-quality services everywhere, regardless of which Lufthansa Technik facility performs the overhaul of their aircraft. In the process, the effect of the program far exceeds the European locations, since the new pro- cesses, which have meanwhile proven their worth, are now being transferred to other facilities around the world.

Prepared for seasonal peaks

In this way, the overhaul experts at Lufthansa Technik can successfully face the overhaul market’s challenges, such as the increasing seasonal concentration of overhauls in the winter or fierce competition. � Please continue on page 8 8 | Aircraft Base Maintenance Lufthansa Technik Connection 2.2016

HAM SNN SXF FRA PEK BUD SOF MLA

BQN MNL

Operating more than forty overhaul lines around the globe, Lufthansa Technik’s ­Aircraft Base Maintenance division has the capacity to deliver six million man-hours of work per year. The various worldwide locations exchange and One of the largest success factors is share know-how and expertise. Lufthansa Technik’s network of subsidiaries and partner companies. With facilities in Shannon (Ireland), Budapest (Hungary), Sofia (Bulgaria), Malta, Manila (Philippines), Puerto Rico, Beijing (China), and Frank- furt, Berlin and Hamburg (Germany), Lufthansa Technik Aircraft Base Mainte- nance is represented around the world at strategically and economically significant locations (see map page 9). This enables the company to offer its customers more than forty overhaul lines around the globe. The core network in Europe alone has thirty lines available. They are augmented by approximately ten lines at the base maintenance locations in Manila and Beijing and two lines at the new facility in Puerto Rico. When the latter opened last year, it added an important site to Lufthansa Technik’s base mainte- nance network in the Americas. The build- up of the new base maintenance facility Lufthansa Technik Connection 2.2016 Aircraft Base Maintenance | 9

Aircraft Base Maintenance network – focal points

HAM SNN SXF FRA PEK BUD SOF MLA

BQN MNL

• Puerto Rico • Frankfurt (Germany) • Budapest (Hungary) • Beijing (China) Narrowbody aircraft, Widebody aircraft Narrowbody aircraft Various aircraft types especially for American • Berlin (Germany) • Sofia (Bulgaria) • Manila (Philippines) customers Narrowbody aircraft Narrowbody aircraft Widebody aircraft, e.g. • Hamburg (Germany) • Shannon (Ireland) • Malta A340, A380, Aircraft modifications, Leasing Center, A330, A340, Boeing 777 A330, A340, Boeing 747 Boeing 767/757 narrowbody aircraft

“is a success story,” reports Marcus “Basically we do the same thing at all our facility in Hamburg, so that the staff there Motschenbacher, Director Network Sales sites, but not all aircraft types are handled has developed special expertise in cabin & Customer Service Aircraft Base Mainte- everywhere. In Shannon, for example, we conversions. Manila concentrates on the nance (see the interview on page 11). fill the growing niche for Boeing 757/767 Airbus A380 and has built up new Boeing The standards developed in the network aircraft. We work on narrowbodies in 777 base maintenance capabilities. were transferred to Shannon and at “Overall, Lufthansa Technik has the the new subsidiary all other locations capacity to deliver over six million man- from the very begin- We are prepared to offer except for Ham- hours of base maintenance work per ning. Of five planned customers our free capacity this burg, and we year,” says Thomas Rueckert, Vice Presi- lines in Puerto Rico, summer with a high level of overhaul wide- dent Production Network Aircraft Base four were already “­flexibility and at attractive prices. bodies – the A330 Maintenance. “That puts us in third place sold out when the Thomas Rueckert and A340 – pri- worldwide in terms of capacity.” facility opened, and marily in Malta, in the months since then, Lufthansa Technik Manila and Hamburg,” says Marcus Customers profit from synergies Puerto Rico has already overhauled Motschenbacher, naming some examples. eighteen aircraft for its customers Jet Blue In addition to a focus based on aircraft The individual locations exchange know- and Spirit Airlines. types, there are business-specific special- how and expertise and help each other ties. For example, Lufthansa Technik out with employees. For instance, the Focal points of the global network carries out lease transitions everywhere, experts from Shannon travel the globe but Shannon, in particular, specializes in throughout the network, supporting the Each of the locations in Lufthansa Technik’s the business. And many modifications development of new overhaul lines. As a network specializes in specific aircraft over the last two years were planned and result of the restructuring program, all the types or a specific kind of business. carried out at the company’s German � Please continue on page 10 10 | Aircraft Base Maintenance Lufthansa Technik Connection 2.2016

facilities work more closely with each other. summarizes Thomas Rueckert. Through which Lufthansa Technik offers together The learning effect of this cooperation is this international exchange, all of Lufthansa with Inmarsat and Lufthansa Systems. extensive – and benefits the customers Technik’s customers profit from the more The first installations of the Inmarsat most of all. “If we discover something at than 600 events the company carries out systems, which are based on what is one location today, all the other locations every year, and this build-up of experience currently the fastest system (Ka-band), know about it the next day. Customers no benefits every single event, beyond the will begin over the next few months with longer have to transfer new insights bounds of location and aircraft type. Lufthansa Technik as the official Engineering themselves; we do that,” explains Marcus provider and installation partner (page 13). Motschenbacher. The overhaul lines in all New technologies and aircraft And even if the first big maintenance the facilities are meanwhile set up identi- events for the new aircraft types – such cally and projects are controlled and But Lufthansa Technik Aircraft Base Main- as the Airbus A350 or the Boeing 787 – organized according to a pattern. “And tenance has more goals than just greater will not take place for another few years, that’s one of the most important factors: efficiency. The company is also focusing Lufthansa Technik is already making the successful performance of overhaul on new technologies. One important area preparations for these new challenges. programs depends on well-trained for innovation is the aircraft cabin. An Marcus Motschenbacher says: “We are employees, good logistics and prepara- example of a new cabin solution is state- holding initial discussions these days on tion and good project management,” of-the-art on-board broadband Internet, the new aircraft types.” Lufthansa Technik Connection 2.2016 Aircraft Base Maintenance | 11

“Synergies from the entire network”

Connection talked to Marcus Motschenbacher, Director Network Sales & Customer Service, and Thomas Rueckert, Vice President Production Network Aircraft Base Maintenance, about Lufthansa Technik’s worldwide base maintenance network and how the division’s restructuring benefits customers.

Thomas Rueckert (left) and Marcus Motschenbacher.

What characterizes today’s base October through March. Getting the owing to the technological challenges they ­maintenance market, and what is majority of work done in just six months is present. These two trends mean that it is ­Lufthansa Technik’s position in it? a challenge for the whole industry – for becoming more and more difficult to earn Marcus Motschenbacher: Especially in customers, for us and for the competition. the same revenue at a single site in less Europe, the market for base maintenance Thomas Rueckert: The seasonal effect is available time. is marked by a strong and fragmented not as extreme in the Americas. If you competition. There are highs in demand look at the profile of the workload in How is Lufthansa Technik every five to six years that follow the waves Puerto Rico, for instance, you can see positioned for this market? of manufacturers’ deliveries of new aircraft. that except for a few breaks around holi- Motschenbacher: Lufthansa Technik has But if the delivery of a new type is delayed, days, capacity utilization is very constant. positioned itself strongly in the competitive that can also lead to heightened demands Asia also suffers from lower demand in landscape, and with our network, we are for work on older types, because then they the summer, though not as strongly as ­currently the largest company of this kind stay in service longer – as we currently Europe. Beyond strong seasonal effects, in Europe. Last year we charted steady witness on 767s and 757s. We also see an a second trend is an increasing reduction growth under our own steam – that is, increase in seasonal effects within the year: in work density. The new aircraft types through our own investments and con- the demand for base maintenance events mean less work for us, and the older struction projects. is concentrated in the winter months, from types require more time in the workshop � Please continue on page 12 12 | Aircraft Base Maintenance Lufthansa Technik Connection 2.2016

Rueckert: Today we are in a position to we need less material. I don’t believe that operate more than forty overhaul lines dur- any other provider can currently realize ing the winter – on all three main continents effects like these across its locations within and at strategically and economically sig- days. nificant locations. At the moment, we know Rueckert: And customers see the same of no other base maintenance provider logo everywhere, since all the operations who can offer such high and consistent are part of the same brand. They see the product the way we can. same processes, the same structures, the same performance and the same interfaces What is behind the network idea? at all our sites – that is, the same look and Motschenbacher: The network is strongly feel. At the same time, we keep a certain dependent on an interdisciplinary and local color – not where it leads to autonomy, geographic exchange – we help and but where it’s justified on the basis of tomers in the regions. Many of them work support each other. There are also great ­special features. And we’ve standardized close to the production sites, and that advantages when we set up a new site not just the product, but the manufacturing enables them to experience our day-to- and can transfer our know-how and process, too. day business directly. But they’re not expertise from other locations. responsible for just that location; instead, Rueckert: We bring together the advantag- Does that have an influence on pricing? they see themselves as network sales es of both worlds. Our worldwide locations Motschenbacher: Price is a challenge. employees. mean that we are close to our customers, The competition is great and the problem but at the same time we can draw on of unused capacity sometimes leads to How did the development of the new synergies from the entire network. inappropriate pricing in competitive situa- site in Puerto Rico go last year? tions. We are dealing with the topic and Motschenbacher: The set-up of Puerto What particular advantages does the have been successful, especially through Rico in just eighteen months from first idea customer have from the network? the synergy effects we can offer. We have to first check is a success story. We built Motschenbacher: We learn from every several well-known low-cost carriers the new operation using a template with one of the more than 600 events we carry among our customers as well as leasing the overall standardization as a foundation, out each year, and we transfer these expe- companies that demand a high level of and we were able to move it to a high level riences to the other locations. We also flexibility. This and our growth show that of quality very quickly. Performance and commit to standards, because this is the our price structure is compatible with the customer satisfaction are both very good. only way to learn quickly and stabilize our market and is attractive to many custom- We have delivered on time, starting with processes – or question their usefulness. If ers in combination with our quality and the very first aircraft. we find a solution to a technical challenge performance. Rueckert: The majority of our new for a customer at one location, we apply it Rueckert: Our restructuring project employees were trained at our facilities in to other events at other locations, too. That ­SixToONE has revealed completely new Europe. When they came to Puerto Rico, makes us more efficient and faster, and potential. Through standardization – such they were already used to our processes, as only preparing job cards in one location so the learning curve has been very steep. – we have reached a much better overall Compared with the way we set up new cost position than we used to have, and operations in the past, this is a completely that has enabled us to be so successful in different league: much faster, much more this market segment. We are also pre- stable and much smoother. At the moment pared to offer customers our free capacity we have two lines in operation there, two this summer with a high level of flexibility more will be added this year, and we have and at attractive prices. a fifth line in preparation for next year. Both of our customers, JetBlue and Spirit Did the sales structure change as well? Airlines, have already requested greater Motschenbacher: During the redesign it capacity, and in general market resonance was important to us to retain, maintain and has been positive. In fact, we are already continue to develop our good customer asking ourselves whether we want to contacts. Our network sales in Europe, expand our footprint in the Americas even Asia Pacific and the Americas are currently further. positioned very close to customers, and headquarters in Hamburg plays only a coordinating role. Our employees are deployed so that they are near their cus- Lufthansa Technik Connection 2.2016 Aircraft Base Maintenance | 13

Why do customers come to Rueckert: Over the last two and a half Lufthansa Technik in Puerto Rico? years, Lufthansa Technik managed to Motschenbacher: Evidently the system complete the biggest modification project we transferred from Europe enables us to it has ever handled in record time – with work much more efficiently than other the entire value creation chain, from con- providers. The exciting question for us was sulting to engineering, material and logis- whether we could build up an operation in tics, and including installation, of course. this region with our know-how and achieve All four of these elements from a single this kind of efficiency, and meanwhile we source, with a single point of responsibility know: Yes, we can. We haven’t reached – that’s not something you find often on our goal completely, but our progress the market. But we have a high degree of has been much faster than we thought it expertise in working with our customers to would be. develop the right solution for them. And Rueckert: We actually appear to have our strength in carrying out conversions in developed an efficiency lead in Europe our network also plays a role. Faster than swift that we can transfer to other locations. And that gives us the confidence to consider, To sum up one more time: What sets Ka-band // Entertainment and even now, how we can continue to grow. Lufthansa Technik apart from other connectivity from a single source: heavy maintenance providers? With Lufthansa Technik as installa- What’s the current significance of Motschenbacher: I think we’re way out in tion partner, Lufthansa will be the the integrated Total Base Maintenance front with the topics of service transparency, first network airline in Europe to ­Support (TBS®) product? performance measurement and continu- offer Ka-band-based broadband Motschenbacher: The core function of ous improvement. We measure and com- internet on board its short- and Total Base Maintenance Support – that is, pare our efficiency across check types and medium-haul flights from early permanent, reliable access to capacity in locations. We used to learn in a very cus- summer 2016. our network – has made the industry begin tomer-specific way, and now we learn from The new service­ is based on the to rethink things. Now there is a stronger every event and for every customer. We most modern broadband satellite focus on the long term. We have an have also developed extremely rigorous ­technology from Inmarsat’s Global increasing number of customers who buy project management and standardized it Xpress network. Lufthansa Technik entire seasons or even several seasons at a very high level. will be integrating­ all systems across three, four or five years. They make and components required while a conscious decision in favor of a single Are there plans for the near future? Lufthansa Systems will provide provider, and they want a network provider. Rueckert: We have further ideas that we the technical infrastructure needed And that brings us to the second core plan to realize in the follow-up program we to establish a well-functioning element of Total Base Maintenance Sup- just started. For example, we want to gen- internet connection on board. // port – the network. If something unfore- erate even more standardized workflows, seen happens, our many lines ensure that so that we can move from batch produc- we have the opportunity to react flexibly. tion, which is where we are now, to genu- Beyond that, we have pushed forward ine serial production. Together with our even more with the connection and inte- customers we are moreover considering gration of our customers, for example with new models for working as partners and the AMOS MRO IT platform. With a few growing together. This could include, very close customers, we have even gone for example, the option of exchanging

as far as physically integrating the custom- personnel with a customer – during the FWD er’s planning department with our own. summer we would provide support for line maintenance, and during the winter the Upgrading to Ka-band connectivity, e.g. What role do aircraft modifications customer’s personnel would provide sup- using a skin-mounted canoe antenna, provides passengers access to the only play in the division? port for us for heavy maintenance. And satcom network that guarantees a minimum Motschenbacher: Modifications play a finally, we want to pay more attention to speed for on-board online applications. big role, not least because of the large the leasing market and become number conversion projects we have completed one in lease management in Europe. for Lufthansa in recent years. Most of our capacities were tied up by these projects, and we weren’t very well known in the market as a result, but that is changing now. 14 | New Aircraft Lufthansa Technik Connection 2.2016

The A320’s future is “neo”

The success story of the A320 family has gained a new chapter now that the A320neo “new engine option” has joined the Lufthansa fleet. Once again, Lufthansa Technik’s substantial technical experience will ensure that the newest member of this global family spends as little time as possible on the ground.

ollowing the delivery ceremony, this day. The airlines within the Lufthansa A320 family amount to one-third of the Lufthansa’s first A320neo took off as a Group have ordered a total of 582 Airbus fleets in operation around the world today F special flight from the Airbus facilities aircraft in the past 40 years. Lufthansa is – and they have become important in Hamburg-Finkenwerder with flight the largest Airbus customer with currently members of the big Lufthansa Technik number LH9917 with guests and media 392 aircraft from the European manufac- family, too. Currently, Lufthansa Technik representatives on board. Another cause turer, including 284 aircraft from the A320 has about one third of the world’s A320 for celebration was the 40-year partner- family and 14 A380s. Aircraft from the fleet under exclusive component support ship between the airline and the aircraft contracts. manufacturer. Whether it’s the longer A321 or the shorter A319 and A318, whether a VIP jet, 40 years of partnership government aircraft or a special mission aircraft – as a genuine one-stop shop, Beginning with the first Airbus airliner Lufthansa Technik has developed its port- more than four decades ago, the Lufthansa folio for the A320 family accordingly. From Group, especially Lufthansa Technik, has engines to components, logistics, line and played an important role in the European base maintenance, cabin completions, aircraft manufacturer’s success story to modifications, engineering and leasing Lufthansa Technik Connection 2.2016 New Aircraft | 15

and on-wing times well above the industry average. At the same time, the Lufthansa Technik engine experts are preparing for the introduction of the A320neo’s new engine options, the PW1100G geared tur- bofan and the CFM International LEAP-1A.

Significant efficiency increase

60 of the A320neo family aircraft ordered by Lufthansa will be delivered with the new PW1100G-JM engine from Pratt & Whitney. A special intermediary 3:1 gear box ensures optimum speed of the 2.06 meter- cross-section fan and the turbine inside the engine. The new engines and improved aerodynamics allow a significant noise www.lufthansa- and emission reduction. With the new technik.com/a320 engine technology, the 85-decibel noise footprint of a new A320neo is only about half the size as a comparable aircraft of the existing fleet. In addition, the A320neo is at least 15 percent more fuel efficient than the previ- ous A320 version. Calculated per seat, this efficiency advantage increases to as much as around 20 percent, because the support, and mobile support teams that pendent engine shop has accumulated A320neo, through improved use of space can be deployed around the world: nearly such extensive experience for all aspects in the cabin, allows more space in the 100 percent of the services needed for the of an engine’s life cycle. This combination business class compartment and two Airbus short- and medium-haul fleet can be of unrivalled experience, extraordinary in- more rows with twelve additional seats on provided in-house by the global Lufthansa house capabilities and supporting resourc- board. The Lufthansa Group has ordered Technik Group in nearly every phase of es of an operator translate into highly effi- a total of 116 A320neos and A321neos, the aircraft’s life cycle. Drawing from this cient and cost-saving engine maintenance to be delivered in the next years. experience, Lufthansa Technik is the first address for the support of the A320neo family.

At the pulse of the A320’s engines

Lufthansa Technik has been overhauling the A320 family’s turbofan engines, the CFM56 and IAE 2500, since their market introduction. No other manufacturer-inde- 16 | Employee Portrait Lufthansa Technik Connection 2.2016

“Better Living” for the aircraft cabin

As a design verification engineer, Ole Duenhaupt looks after cabin conversions for aircraft in the Cabin Modification & Aircraft Services unit of Lufthansa Technik in Hamburg.

hen it comes to cabin modifica- construction at the University of Applied tions for commercial aircraft, Sciences of Hamburg (HAW). A university W everything must be just right. internship first brought him to Lufthansa “The tickets are already sold so the aircraft Technik, initially in the area of new technol- has to return to scheduled service punctu- ogies and innovations. “I really wanted to ally,” explains Ole Duenhaupt as he describes work for a service provider because there the responsible and at times also challeng- is a greater range of tasks and many excit- ing side of his job. Preparation time for ing areas,” he says as he explains his choice. the total cabin conversion of an airliner in He completed another internship and his passenger service is just as long as for a final dissertation in Lufthansa Technik’s VIP VIP aircraft, though the retrofit itself takes aircraft division. This is where he also start- at most six weeks. ed his career on completion of his studies. This means that everything has to be planned very carefully beforehand. “The research work is frequently very demand- ing,” says Duenhaupt. “We have to make sure before the layover commences that everything fits just perfectly.” That’s why, together with his colleagues, he inspects the cabins when the aircraft are on the ground for other maintenance work. And if something does not fit perfectly during the conversion or should unforeseen problems arise despite the careful preparations, With training courses, additional training “we are famous for our ad-hoc solutions”. and successful projects behind him, he became a design engineer – and his Growing enthusiasm dream job was already in close sight.

It was more by chance that Ole Duenhaupt “Everything in the cabin” came to the aviation industry. Originally he wanted to study business economics. Ole Duenhaupt moved to the Cabin Modifi- However, he had a last-minute change of cation & Aircraft Services unit in June heart and trained instead as an aircraft 2012. As a design engineer, he designs mechanic with the German Airforce in his the cabin interiors for commercial aircraft, home town of Husum. Even if he wasn’t specializing in cabin fittings – from seats to fully convinced at the outset, his enthusiasm galleys, toilets and stowages to linings. for aircraft and the profession grew steadily. “We look after practically everything to do Following his training, he therefore went with cabin fixtures,” he sums up. And on to study aeronautical engineering focusing on aircraft design and lightweight � Please continue on page 18 Lufthansa Technik Connection 2.2016 Employee Portrait | 17 18 | Engine Services Lufthansa Technik Connection 2.2016

is responsible for the entire project. He really comfortable with my tasks and in the works closely together with the suppliers of team.” Ole Duenhaupt has been a design the cabin elements in this context or looks verification engineer since fall last year and humorously adds: “We essentially create after in-house developments. All fittings can therefore also support other design ‘Better Living’ for aircraft.” Apart from cab- have to be approved by the aviation author- engineers in the area of verification man- in modifications, he and his colleagues are ity. “70 percent of my working time is spent agement. “I can honestly say today that also responsible for antenna fittings, instal- creating and managing documents,” he says. my passion for aviation has never ceased,” lation of exterior cameras or the integration he affirms. “I have found my dream job.” of the electronic flight bag in the cockpit. Dream job found Yet, he still has further plans for the future His tasks include large as well as small and is interested in a specialist career path projects. In terms of the large retrofit pro- Ole Duenhaupt describes his work as “very with Lufthansa Technik. “My goal is to also grams, such as the cabin modification of varied and exciting”. Because of the high take on project management duties down the Lufthansa long-haul fleet, for example, throughput and the different projects, he is the line as a senior engineer.” This will which was completed last year, he is constantly learning and bears considerable require some more training courses and responsible for part of the conversion. And responsibility for “his” cabin elements. And advanced training – and naturally also more when it comes to small modifications, he the working atmosphere is also great: “I feel successfully converted aircraft cabins.

Cyclean® station in Hong Kong

The Cyclean® Engine Wash network has been expanded at a major hub. In collaboration with MRO service provider HAECO the first Cyclean® Service Station in Hong Kong has commenced operations last December. Cathay Pacific and Dragonair are the first airline customers.

ufthansa Technik already offers its worldwide,” says Oliver C. Winter, Head of Pratt & Whitney, CFMI and IAE. To date, Cyclean® Engine Wash in North and Engine Life Cycle Services at Lufthansa more than 40,000 engine washes have been L South America, Europe and the Technik. performed using Cyclean® Engine Wash ­Middle East. Now the world standard in “Cyclean® Engine Wash not only short- worldwide. Cyclean® is the only established engine wash services is also available in ens an engine wash turnaround time by 70 engine cleaning system on the market Hong Kong. All common engine models percent but also allows it to be carried out which can be carried out directly at the can be washed at the new location. An anywhere at the airport without a wash-bay gate in less than one hour. The very low engine wash service can be carried out restriction. HAECO Line Services currently time required, the large fuel and emissions as part of maintenance work, in the transit serves over 60 airlines and 300 transit flights savings, and the significant reduction in period between two flights, or overnight. at Hong Kong International Airport. We engine maintenance costs make Cyclean® The autonomous system, which does not believe that there is a great opportunity for an indispensable service. require any external electricity or water Cyclean® to be a valuable engine wash source, gives airline customers even solution for our customer base here. It Oliver C. Winter more flexibility in the planning of engine shows HAECO Group’s long term commit- Phone +49-69-696-96184 washes. ment to invest in environmental-friendly [email protected] “With this cooperation with HAECO in technologies and high-efficiency equip- Hong Kong we are further expanding our ment,” says Raymond Leung, Vice Presi- Cyclean® Engine Wash presence in the dent Commercial, Line Services, HAECO Asia Pacific region. The high demand for Hong Kong. efficient engine cleaning means that the Cyclean® Engine Wash is available for number of stations will keep growing. all modern engine models from the major www.lufthansa-technik. We currently serve more than 40 airlines manufacturers General Electric, Rolls-Royce, com/cyclean Lufthansa Technik Connection 2.2016 Engine Services | 19

On-site repair eliminates shop visit

In Shenzhen in China an Airline Support Team (AST® Engines) has once again demonstrated its expertise in providing customers with ultra-efficient support. It successfully accomplished

upport Te what was previously thought to be impossible – replacement of the compressor stator S am e s lin ir inlet guide vane ring assembly on the CFM56-7B without an engine shop visit. A Hotline +49-40-

” 5070-61111s E e x in ten g sion 2: “En

vulnerability was identified in the Choi – proved to be the turning point. Joshua engine shop visit also means no disruption factory configuration in a series of Sun-Jae Choi is working on developing to operation, no transport costs, no engine A motors of the type CFM56-7B. The the AST® network in China and after leasing and avoidance of all other expenses ring that controls the adjustable inlet guide analyzing and examining the problem was necessarily associated with this. vanes is not sufficiently able to cope with able to confirm: Lufthansa Technik can do This example underscores the fact that the stresses that occur during operation. A this! A proposal was made for retrofitting with its Airline Support Team, Lufthansa breakdown can have a catastrophic effect five engines and the first trial event was Technik offers its customers a product – for example the turbofan caught fire in carried out in November last year. Just one portfolio with really unique solutions. Safety flight in one documented case. The manu- working day was needed in the hangar of and optimum efficiency are primary focal facturer therefore prescribed replacing this Shenzhen Airlines by two Lufthansa Technik points. These services are of course also ring in a Service Bulletin (SB 72-0811) in employees based in Shenzhen together available to other airlines in the Asian order to eliminate the error. with one Chinese specialist in order to region. The catalog of on-wing and on-site replace the component. services offered by AST® Engines includes Lufthansa Technik can do this! every possible task to assure minimum Substantial savings aircraft downtime and avoid costly engine Such a replacement is generally carried out replacements. during a planned engine shop visit. But Joshua Sun-Jae Choi comments: “The since this issue was overlooked during a event really went very well – actually better Joshua Sun-Jae Choi number of engine shop visits at Shenzhen than expected. The only problem was Phone +86-755-2777-3502 Airlines, it became necessary to find an dealing with the customs formalities for [email protected] efficient solution. That is because an engine the tools that had to be brought in for shop visit to implement the Service Bulletin working on site.” The engine passed the would not only take the affected engine out on-wing test run carried out following of service for 14 days – transport costs and completion of the work with flying colors. engine leasing would drive up the overall No wonder therefore that there was also cost even further. Following rejection by great euphoria about the success on the the manufacturer and other service provid- part of the customer, considering the ers, contact with the stationed Lufthansa enormous savings Lufthansa Technik can www.lufthansa-technik. Technik Sales Manager – Joshua Sun-Jae offer with the on-site modification. No com/ast-engines 20 | Innovation & Technology Lufthansa Technik Connection 2.2016

atio ov n b n y In

L u k i ft n ha h A revolution in surface coating nsa Tec

Thermal spraying is a core element of many repair processes. Using nano powders, Lufthansa Technik’s engineers have now developed the technology one major step further: Near-net-shape coating improves quality and precision by more than an order of magnitude.

hermal coatings using either metal Supported by the Federal Ministry for The development of a sophisticated self- or ceramic materials offer protection Economic Affairs and Energy (BMWi), the learning in-process measurement and con- T from corrosion and wear and tear, goal of the project was to develop a pro- trol technology constitutes another important providing a smooth, hard surface and – in cess that allows thin coatings to be applied factor. Using high-resolution optics, the coat- the case of ceramics – thermal insulation with unmatched precision and excellent ing thickness can be applied with a precision of the base material. Used in component surface quality in an environmentally of 2.5 micrometers. At the same time, the repair, thermal coating processes are friendly process. To identify the main surface roughness achieved is 1.4 micro­ significantly more economical than the use influencing factors, parameter studies meters. Even the effects of thermal expansion of new parts. When it comes to the appli- were initially carried out using numerous of the component during the coating process cation of coatings with very precise dimen- variables. One of the are taken into account sions however, the standard processes key elements for suc- and eliminated. such as HVOF (High Velocity Oxygen Fuel) cess was the use of Project Manager Dr. or plasma spraying have limitations. That so-called nano pow- Holger Kassner on is why Lufthansa Technik, together with ders with particle di- the results achieved: innovation partners Thermico GmbH, the mensions in the “The new process Juelich Research Center (Forschungszen- micrometer range. In offers a performance trum Juelich), RWTH Aachen and the addition, spray pow- that is between 10 to Technical University of Braunschweig, has der containing tung- 100 times better than launched an R&D project called “HEBe”, sten carbide was par- hard-chroming or a German acronym for high-efficiency tially replaced with comparable conven- near-net-shape coating process. other carbides. Test piece produced using nano powder. tional processes.” Lufthansa Technik Connection 2.2016 Engine Services | 21

Dedicated app for EPAR catalog

By providing the new catalog in the form of an application program (app), Lufthansa Technik’s Engine Parts & Accessories Repair (EPAR) has endeavored into a new era in user-friendliness. With this performance, near-net-shape coating opens up new possibilities for repair processes. The precision achieved allows elimination of complete process steps such as grinding – polishing a slid- ing surface such as a landing gear leg is enough to achieve the desired surface. Another advantage: due to the much improved scratch resistance and durability of the new coating, a re-coating may not be necessary during the entire life cycle of the component after repair. By substituting hard-chroming, near-net-shape coating even improves the environmental compati- bility of repair processes. Hard-chroming Download the ufthansa Technik’s Engine Parts and Accessories Repair has come under criticism due to the use of EPAR app! has announced yet another industry first: the EPAR cata- chromium VI. This highly toxic and carci- L log can now be searched via mobile devices such as nogenic substance is prohibited in many smart phones and tablets. Access to a PC or laptop is no lon- business areas. ger required. This new application offers reliable information on Thus the project goal – a highly efficient prices, turnaround times and additional information about near-net-shape coating process – has been Google Play Store repairs for the complex EPAR product, which involves more achieved. Eliminating the need for grinding, than 23,000 part numbers. near-net-shape spraying can be applied to The app’s functions are limited to the necessary basics to components from engines, landing gears enhance its usability. Customers may enter a part number, and and others to extend their life cycle. The the app provides price and turnaround time. If the part number next step for Lufthansa Technik therefore is is unknown, an extended search function by e.g. ATA Chapter to industrialize the process. Currently this App Store is available. For certain parts – especially those for which phase is in pre-paration. But as Lufthansa Lufthansa Technik offers special repairs – further information Technik’s engineers have already demon- such as Product Information Documents (PIDs) is provided. strated that conventional thermal coating The new app not only offers customers faster and easier facilities can be easily upgraded – even the access to the EPAR catalog, monthly revisions will also ensure spray guns can be used – the next step in that its information is always up-to-date. The new app is intended surface treatment is definitely close. to replace the classic EPAR DVD catalog before long, which Lufthansa Technik published annually in the past. In response Marco Teichmann to customer wishes, the app is available for iOS and Android Phone +49-40-5070-61480 systems. To download it, please search for “EPAR Catalog” in [email protected] your Apple iTunes or Google Play Store. Customers who prefer www.lufthansa- the conventional DVD catalog may still order it via the e-mail technik.com/epar address given below.

Dominik Giugno

www.lufthansa- Phone +49-40-5070-66408 technik.com/hebe [email protected] 22 | Component Services Lufthansa Technik Connection 2.2016

Plasma spraying // A plasma plume with a very high temperature is created by the gas (hydrogen) entering the burner chamber and a powerful DC arc (between the electrode and the anode-nozzle) that strips the gas molecules of their electrons. As the plasma ions recombine back to the gaseous state, a tremendous level of energy is released. The powder materials are injected into this hot gas. The particles melted in the plasma are sprayed at high speed onto the component surfaces to be coated and claw mechanically (with local ­diffusion) on the surface when shrinking during cooling down. The combination of high temperature and extremely high particle­ speeds results in a highly resilient coating. This makes the process ideal for demanding applications in the repair of engine parts. //

Teach-in of robot (below) in preparation for plasma spraying (left).

www.lhaero.com

Plasma coating delivers increased capacity

The commissioning of a new plasma coating facility at Lufthansa Technik AERO Alzey represents an important cornerstone and delivers increased capacity in engine repair. Dependency on external specialists and the associated time losses are therefore a thing of the past.

new plasma coating system con- involve restoring housing geometries, apply- for the different coatings. Special burners siderably increases the capacity of ing wear protective layers as well as run-in allow the coating not only of surfaces but A Lufthansa Technik AERO Alzey, the coatings.” Previously many of these com- also the inner and outer diameter of rotation- specialist in the Lufthansa Technik Group ponents had to be sent to the manufacturer ally symmetric and non-rotationally symmet- for regional aircraft engines, above all the for repair, which often resulted in consider- ric components that are difficult to access, CF34 and PW100/150 types. Plasma able time losses. One of Lufthansa Technik such as shafts, housing and sleeves. spraying is an important element of many AERO Alzey’s corporate goals, however, is Mark Johnson, Managing Director at repair processes for engine parts since it to focus on special repairs and to also cre- Lufthansa Technik AERO Alzey, sums up: allows metallic and ceramic coatings to be ate efficient repair options in cases where “The new system allows us not only to fur- applied with high adhesive strength and there are only small numbers of repaired ther expand our existing service portfolio – minimum warpage of the base material. In parts. Installation of a plasma coating sys- we can now perform repairs ourselves and addition to the Atmospheric Plasma Spray tem therefore constitutes a logical step in therefore retain control of the components. (APS), the flame spray and arc wire spray the ongoing development of repair capa- In the medium term this will lead to a process were also implemented. bilities. The wait time is eliminated and the reduction in turnaround times, increased Project Manager Thomas Breit explains engine turnaround time remains calculable. delivery reliability and cost reductions.” the original situation: “We have a large Prior to actual coating the surfaces are number of different components to process prepared for the process in a corundum Thomas Breit owing to the many different engine types. blasting machine. Fully-automatic, robot- Phone +49-6731-497-372 The majority of our applications primarily controlled spraying processes are then used [email protected] Lufthansa Technik Connection 2.2016 Personalities | 23

Zang Thio has been appoint- ed Vice President Sales for the South East Asia and Australia/ Pacific region. Thio brings with him extensive sales experience in the MRO and OEM industry segments as well as in aircraft leasing. Prior to joining Lufthansa Technik, he New Chief Executive Finance held various management positions with several aviation companies. Having started his career with the Singapore Economic Development Lufthansa Technik’s Supervisory Board has appointed Board, Thio subsequently enjoyed a long first stint with Lufthansa Technik as regional sales Constanze Hufenbecher as Chief Executive Finance of manager and now rejoins to advance the com- Lufthansa Technik for three years beginning February 1, 2016. pany’s regionalization strategy. Rubin Siddique will take over the helm of Lufthansa Techni- cal Training. Effective April 1, ith a degree in business said Lufthansa Technik CEO Dr. he succeeds Andreas Kaden as administration, Constanze Johannes Bussmann. Hufenbecher’s Chief Executive Officer (CEO). W Hufenbecher has held a predecessor as Chief Executive Siddique has been a member of variety of management positions to Finance, Dr. Jansen, retired after the Executive Board of Lufthansa date. “Constanze Hufenbecher has fifteen years at the head of Finance at Technical Training since 2013. Before joining been successful in a variety of indus- Lufthansa Technik, but will continue to Lufthansa Technical Training in 2013, Siddique tries and companies outside aviation support the company with advice and was CEO of Lufthansa Flight Training Berlin and and has the right qualifications for assistance. “Dr. Peter Jansen kept of Lufthansa Flight Training CST. He began his developing and implementing new Lufthansa Technik on a solid financial career in aviation in 1994 when he joined the ideas at Lufthansa Technik. We look footing for fifteen years, even when Production Planning department of Deutsche forward to working with her,” said times were difficult. His competence Aerospace Airbus (DASA) in Hamburg. Born in Carsten Spohr, Chairman of the Super- and commitment are valued across Frankfurt am Main, Siddique studied electronics visory Board of Lufthansa Technik and the Group, and he has my heartfelt engineering and financial controlling at the Tech- CEO of Deutsche Lufthansa AG. Con- thanks for his outstanding achieve- nical University of Darmstadt and the University of stanze Hufenbecher succeeds Dr. Peter ments,” said Spohr. St. Gallen, graduating as an industrial engineer. Jansen, who stepped down as a mem- Dr. Peter Jansen has held a number ber of the Executive Board of Lufthansa of management positions in the Luft- Harald Schween has tak- Technik on December 31, 2015. hansa Group since 1984. In 1994 he en over the responsibility as Head “We welcome Constanze became head of Group Audit, of Sales & Key Account Manage- Hufenbecher to the and in 1999 he took over the ment at Lufthansa Technical Train- Executive Board. We leadership of both Corpo- ing. Prior to the promotion to this have big plans for rate Controlling and position, Harald Schween worked Lufthansa Technik, Cost Management. He on the development of Lufthansa and I’m convinced has been a member Technik’s corporate sales organization. He was that she can make of the Executive Board responsible for business development and key a significant con- of Lufthansa Technik account sales in various management functions tribution to the since January 2001 at Lufthansa Technik, Lufthansa Flight Training development of with responsibility for and Lufthansa Cargo, among others. the company,” Finance. Christian Wicker has been appointed as the new Direc- tor Sales & Marketing of Lufthansa Technik Landing Gear Services UK (LTLGS). Christian Wicker started his career with the company with a degree in Business Engineering from the Universities Ulm and Neu-Ulm, initially as Key Account Manager for Component Ser- vices. After several years as team manager also at the AOG Desk he was given the responsibility of Head of Product Sales – Europe, CIS, Middle East & Africa, the position he held until his latest

Courtesy KG of BE Printers und Prinovis Ltd. & Co. promotion. 24 | New Aircraft Lufthansa Technik Connection 2.2016

EASA 21/J approval for A350

The Lufthansa Technik Design Organization has succeeded in extending its scope of work to the Airbus A350 under its EASA approval, thus also authorizing the company to develop and approve minor repairs and changes on its own authority.

hanks to the approval granted for For example, if an aircraft’s airframe is the damage has occurred. Cabin modifi- the Airbus A350, Lufthansa Technik damaged following a collision with a ground cations, for example, are another option T is also extending the area of autho- vehicle and the damage caused is outside offered by the Design Organizations’ rization of its Design Organization to the the tolerance range permitted in the manu- approval under Part 21/J. Lufthansa Technik new type. This privilege accelerates the al, the operator can commission Lufthansa is already performing extensive interior approval process significantly and can be Technik. The trained experts then immedi- modifications in the context of a “minor or decisive in operational terms with respect ately assess the damage and, if the dam- major change”. to departures or cancellations. age pattern permits, create a “Change/ While the design approvals of the EASA The extended scope of approval – a Repair Approval Sheet” (CRAS) so that the Design Organization are essentially limited routine process for Lufthansa Technik – aircraft can continue in service – usually to the scope of the EASA, they can also be includes the complete aircraft currently still temporarily – without involving the authori- used outside of the EASA provided the with the exception of the engines. Carsten ties or the OEM. respective national authority recognizes Wortmann, Product Manager for the A350, The customer can in this way avoid an EASA approval. However, since this is the explains the significance of the Part 21/J Aircraft on Ground situation (AOG) at a case in many countries, the actual impact approval: “Aircraft maintenance is typically non-maintenance base, for example, and of the approval extends significantly carried out in accordance with the manu- plan in advance for the repair at its home beyond the scope of the EASA. als. However, if an MRO provider has an base. This is often very advantageous for approval under Part 21/J, then it can inde- repairing the damage because trained staff, pendently approve so-called minor repairs tools, infrastructure and other constraints Dr. Dagmar Elten among others without the involvement of at the home base are much more suitable Phone +49-40-5070-64432 the respective authority.” for the repair than at the location where [email protected] Lufthansa Technik Connection 2.2016 New Aircraft | 25

A350 nacelle services

// Lufthansa Technik and UTC Aerospace Systems, supplier of the Airbus A350 engine nacelle, have signed a long-term agreement to enhance Lufthansa Technik’s ability to offer rotable material provisioning and MRO services on A350 XWB nacelle components. With this agreement, Lufthansa Technik now provides its customers the full range of life cycle support services for Airbus A350 XWB nacelles, including advanced exchanges, lease and loan options, ­high-tech repairs, modifications, and OEM approved on-site repairs around the world to quickly resolve aircraft on ground situations. Michael Kirstein, Director of Lufthansa www.lufthansa- technik.com/a350 Technik’s Airframe Related Component ARC® business unit, said: “This agreement is a true reflection of our strong relationship with UTC Aerospace Systems. The A350 XWB nacelle capability will complement Lufthansa Technik’s comprehensive New pneumatic test bench composite portfolio. We are permanently concentrated on professionally rendering our service towards innovative solutions, right from the entry into service.” Lufthansa Technik is taking one step further in expanding its ARC® network worldwide service portfolio for the Airbus A350 with the commissioning of a new pneumatic test bench. The service portfolio of Lufthansa Technik’s Airframe Related Components (ARC®) comprise testing, repair, maintenance, overhaul and modifications for the full range of aircraft composites, bonded materials he Component Services division of The new test bench is designed for and other structural components in use Lufthansa Technik has commis- testing butterfly valves in ATA Chapters today. The services include comprehensive T sioned a new test bench for cold 21, 30, 36, 49 and 80. It is equipped with spare parts supply, asset management, air valves. The test bench is designed to fast flow control valves for regulating the pooling concepts, contract management meet the special requirements of the Air- inlet and outlet pressure. as well as engineering support. // bus A350 components and supplements Among other things, flow rates of up two existing systems. Two main reasons to 225kg/min (500lb/min) can be mea- were instrumental in the new acquisition. sured. By developing special adapters On one hand, the existing two test bench- and additional tools, Lufthansa Technik es have already reached their capacity can therefore test eight different compo- www.lufthansa- technik.com/arc limit, while on the other hand the new nents of the A350 alone. However, this ­aircraft type also poses completely new only scratches the surface of the per- requirements. As the project engineer formance scope of the testing device. responsible for the pneumatic A350 com- Overall the test bench can test up to ponents, Jan Poensgen comments: “Test- 100 different pneumatic components ing the Airbus A350 components requires from various manufacturers. much higher air flows at low pressures. The new test bench is therefore fitted with larger air lines – 150mm (6 inches) in Jan Poensgen diameter as opposed to 100mm (4 inches) Phone +49-40-5070-4990 in order to achieve such high flow rates.” [email protected] 26 | Lufthansa Technik Group Lufthansa Technik Connection 2.2016

Lufthansa Technik goes Dubai South

Lufthansa Technik Middle East (LTME) is the name of the new facility in the Aviation District at Dubai South that Lufthansa Technik is currently establishing. By extending the existing facility at Dubai International Airport the MRO provider has created an independent and direct access to its products for customers in the region.

www.lufthansa-technik. com/lht-middle-east

ufthansa Technik has established East,” said Richard Haas, Director Sales Aviation District has emerged the ideal Dubai as the location of the currently Africa & Middle East, Lufthansa Technik. ­venue for us to host our new facility. It will L 32nd member of its global network of “Both steps are essential requisites that will put us in prime position as a leader in the companies and affiliates. Encompassing enable us to establish a sustainable pres- aerospace supply chain sphere, and help both workshop and office areas, various ence in the region, as well as to competitively us enhance value for our growing list of technical services will be hosted, such as participate in one of the most important customers through offering optimized tech- the repair of Airframe Related Compo- MRO markets worldwide.” nical services, including our Airframe Relat- nents (ARC®) including flaps, radomes, Tahnoon Saif, Vice ed Component (ARC®) reversers, inlet cowls and AOG (Aircraft President of Aviation Dis- portfolio which features On Ground) support via a local material trict, Dubai South, said: The Aviation District aircraft maintenance, support desk. “The Aviation District wel- has emerged the repair and overhaul “In line with our regionalization strategy comes a leading global ideal venue for us. (MRO) services – literally we have decided to further develop the player like Lufthansa “ Ziad Al Hazmi from nose to tail.” product portfolio and the appearance of Technik. Their facilities Lufthansa Technik Middle our current activities here in the Middle here will give the company an operational East will also offer material and spares and edge in terms of becoming one of the first engine wash services for commercial and international suppliers in the District. Their VIP customers locally. Further evaluation of presence also builds on the aviation plat- additional capabilities is ongoing depending form which we are establishing – one that on other customer requirements.­ The will match the best in the world, in line with the ­current company site at Dubai International vision of His Highness Sheikh Mohammed.” ­Airport will be kept operational. Ziad Al Hazmi, CEO of Lufthansa Technik Middle East, said: “Over the past few Ziad Al Hazmi months we have engaged very construc- Phone +971-4-4057-557 tively with our partners at Dubai South. The [email protected] Lufthansa Technik Connection 2.2016 Events & Exhibitions | 27

Inductive cooking on board Meet us at...

At the 2016 Aircraft Interiors Expo in 14 – 16 March 2016 | Casablanca Hamburg, Lufthansa Technik will pre­sent MRO Africa an innovative new concept for Representatives of African airlines meet with experts in maintenance issues, and fast, clean and safe on-board the latest industry trends are presented. cooking. An Inductive Cooking Plat- 5 – 7 April 2016 | Hamburg form will be shown, which will allow Aircraft Interiors Expo ­on-board freshly prepared cuisine. The global market leader for the world’s aircraft interiors industry, Aircraft Interiors nduction cooktops are enjoying growing turbulence. Various additional applications Expo is the launch pad for cabin pro- popularity. Cooking with induction is fast, allow the use, for example, of a special grammes showcasing tomorrow’s I clean, safe and economical. Now it is rice cooker with different cooking settings designs, in-flight entertainment, connec- possible on board aircraft, so that lovers of as well as a toaster. Even a wok is con- tivity and passenger services. sophisticated cuisine can enjoy its many ceivable, so there are no limits to fresh advantages inflight. Together with the Ulm- ­on-board gourmet cuisine in the future. 5 – 7 April 2016 | Dallas based company hs2 engineering, Lufthansa Induction cooktop platforms offer many MRO Americas Technik has developed a prototype of an advantages. They have excellent energy Inductive Cooking Platform. Talks are cur- efficiency and are characterized by their The MRO Americas conference and rently underway with potential customers, extremely fast and effective heating. Up exhibition follows the tradition of bringing flight attendants and chefs in order to to 30 percent energy savings can be together the decision-makers from air- define the market requirements and to achieved with parboiling alone. An electro- lines and suppliers to discuss the critical adapt the solution precisely to those needs. magnet below the glass surface creates a issues impacting the MRO industry and The Inductive strong thermal providing insight into upcoming trends, Cooking Platform field that heats regulations and best practices. will be presented We want to savor the benefits of pre- the base of the on the Lufthansa paring fresh food with inductive cook- pot directly but 12 – 14 April 2016 | Shanghai Technik booth at ing above the clouds – just as you not the cooktop ABACE the Aircraft Interi- would expect in high-end restaurants. itself. This allows ors Expo, which “ Franziska Voerner the heat to be ABACE (Asian Business Aviation Con- runs from April 5 distributed more vention & Exhibition) is a premier event for to 7, 2016, in Hamburg, Germany. The efficiently and faster than with a conven- the Asian business aviation community. cooking platform has already made it onto tional hob with electric hotplates. Because The exhibition brings together a broad the shortlist for the international “Crystal the cooking surface remains comparatively group of interested parties involved in Cabin Award”, as a concept for the future. cool and the glass surface is only heated nearly every aspect of business aviation. Measuring 285 x 540 x 217 millimeters and indirectly through contact with the base of weighing not more than 13.5 kilograms, it the pot, splashes of food can no longer 9 – 12 May 2016 | Charlotte fits into most aircraft galleys. It is an all-in- burn into the cooktop. This makes clean- RAA Convention one solution including a power/heating unit ing much easier. pril 2016 and an integrated fume and odour hood. A A Incorporating a trade show, the Regional -7 smart pot containment system covers and 5 Airline Association’s (RAA) major conven- Aircraft holds the frying pan or other cooking appli- Franziska Voerner tion is the meeting place for US regional Interiors Expo ances securely in place during all phases Phone +49-40-5070-60251 Booth 6B80 airlines, manufacturers of products and rg of preparation and cooking – even during [email protected] Ha m bu services and the key decision makers of this sector of commercial aviation.

Follow this link to find out more about Lufthansa Technik’s participation and presentations at upcoming fairs and conferences. lufthansa-technik.com/events 28 | Products & Services Lufthansa Technik Connection 2.2016

World of services Airbus

Our range of products and services can be A300/A310 Airbus A300/A310 tailored for commercial and private fleets of Line Maintenance every mix, kind and age. Base Maintenance Component Services Total Support Services Engine Services: JT9D, PW4000-94, Total Support Services are the first choice for GE CF6-80C2 any customer wanting to enjoy cost-efficient and reliable flight operations and focus on his A318A300 Airbus A318 core business at the same time. Line Maintenance • Total Operational Support (TOS®) Base Maintenance • Total Technical Support (TTS®) Component Services • Total Base Maintenance Support (TBS™) Engine Services: CFM56 • Total Material Operations (TMO®) Completion • Total Component Support (TCS®) A319 • Total Engine Support (TES®) Airbus A319 • Total Landing Gear Support (TLS™) A318 Line Maintenance • Aircraft Leasing & Trading Support (ALTS®) Base Maintenance Component Services Single Services Engine Services: CFM56-5, V2500-A5 Single services and shop load events such as Completion letter checks, engine overhauls or repairs of A320/neo single components are at the core of a unique Airbus A320/neo assembly of products and services. A319 Line Maintenance • Aircraft Services Base Maintenance • Component Services Component Services • Engine Services Engine Services: CFM56-5, V2500-A5 • Landing Gear Services Completion • VIP & Executive Jet Solutions A321 Airbus A321 Special Services A320neo Line Maintenance The world’s leading manufacturer-indepenent Base Maintenance MRO provider offers a product portfolio Component Services reaching beyond traditional MRO services Engine Services: CFM56-5, V2500-A5 from the manual. Completion • Composite Repairs (ARC®) • Engine Parts & Accessories Repair (EPAR) A330 Airbus A330 A321 • Maintenance Management Services (MMS) Line Maintenance • Logistics & Training Base Maintenance • AOG Services Component Services • Surface treatment Engine Services: CF6-80, PW4000-100, Trent 700 -40-50 Completion 9 70 Original Equipment Innovation – OEI 4 - + 4 e 3 n 0 Lufthansa Technik has successfully i A340 Airbus A340 l 8 A330

t Hotline o

established a line of cabin products. H 24/7 Line Maintenance • Cabin Management & IFE Systems AOG desk Base Maintenance • Aircraft & Cabin Equipment Component Services • Connectivity Engine Services: CFM56-5, Trent 500 • Patient Transport Solutions Completion eServices A350A340-300 Airbus A350 Lufthansa Technik’s Technical Operations Line Maintenance, Websuite manage/m® allows operators Component Services, to manage their technical operations via a Engine Services: web-based system. Trent XWB

Airbus A380 A380 Please follow this link for the com- Line Maintenance plete MRO service portfolio and more Base Maintenance details about Lufthansa Technik’s Component Services solutions for fleets of any size. www.lufthansa-technik.com/services Engine Services: Trent 900 Completion

A380 Lufthansa Technik Connection 2.2016 Products & Services | 29

Boeing Regionals

737 Boeing 737 Q-Series Bombardier Q400 Line Maintenance Line Maintenance Base Maintenance Base Maintenance Component Services Component Services Engine Services: Engine Services: CFM56-3 PW100, PW150 Completion Q-Series 773737 NG Boeing 737NG CRJ Bombardier CRJ Line Maintenance Line Maintenance Base Maintenance Base Maintenance Component Services Component Services Engine Services: Engine Services: GE CF34 CFM56-7B Completion CRJ 700

747737NG/MAX Boeing 747 E-Jets Embraer Line Maintenance E-Jets 170/175, 190/195, Base Maintenance Line Maintenance Component Services Base Maintenance Engine Services: JT9D, Component Services

PW4000, CF6-80C2 ERJ 190 Engine Services: GE CF34 Completion

757 747-8 Boeing 757 Line Maintenance Base Maintenance Component Services Engine Services: RB211-535 Completion

776757 Boeing 767 Line Maintenance Base Maintenance Component Services Engine Services: PW4000-94, CF6-80C2 Business Jets Completion

777767 Boeing 777 Airbus Corporate Jets ACJ Line Maintenance Line Maintenance Base Maintenance Base Maintenance Component Services Component Services

Boeing 777-9X vorläu ge Zeichnung Completion Engine Services: CFM56, V2500-A5 Completion

7777X77 Boeing 777X Boeing Business Jet BBJ in preparation Airbus Corporate Jetliner Line Maintenance Base Maintenance Component Services Engine Services: CFM56-7B Completion

787 Boeing 787 Bombardier Bombardier Boeing Business Jet (BBJ) Line Maintenance Challenger, Learjet, Component Services Global Express. Engine Services* Line Maintenance Completion Base Maintenance *schedule to be defined Component Services Engine Services: CF34 787 MD-11 Challenger Family Embraer MD-11 Embraer Line Maintenance Legacy, Lineage. Base Maintenance Line Maintenance Component Services Base Maintenance Engine Services: Component Services CF6-80C2, PW4000-94 Engine Services: CF34

Embrear Executive Jets MD11 30 | Contacts Lufthansa Technik Connection 2.2016

Senior Vice President Senior Vice President Corporate Sales Corporate Sales Americas EUMEA Frank Berweger Robert Gaag p +1-305-379-1222 p +49-40-5070-68406 [email protected] [email protected]

Let’s talk about solutions

Vice President Corporate Sales Eastern Europe and CIS Dmitri Zaitsev Vice President Vice President p +49-40-5070-5404 Corporate Sales Corporate Sales [email protected] USA and Canada Europe Sahib Ajjam Georgios Ouzounidis p +1-305-677-5199 p +49-40-5070-5295 [email protected] [email protected]

Vice President Vice President Corporate Sales Corporate Sales Middle East and Africa Latin America Richard Haas and Caribbean p +49-40-5070-3053 Jörg Femerling [email protected] www.lufthansa- p +1-305-379-2604 technik.com/sales [email protected]

America and Canada Europe, Middle East and Africa

Canada Chile BeNeLux Dubai Dan Hepworth Carlos Sotomayor Rudi Preud’homme Ziad Al Hazmi p +1-514-245-0143 p +56-2-2573-7770 p +32-2-752-8690 p +971-4-4057-557 daniel.hepworth@ carlos.sotomayor@ rudi.preudhomme­@ ziad.al-hazmi@lht. lht.dlh.de lht.dlh.de lht.dlh.de dlh.de

Lessors North America Italy Turkey Lydia Martin Emanuela Marabese Fulya Türköz p +1-818-232-5956 p +39-02-58571483 p +90-212-465 55 57 lydia.martin@ emanuela.marabese@ fulya.tuerkoez@ lht.dlh.de lht.dlh.de lht.dlh.de Lufthansa Technik Connection 2.2016 Contacts | 31

Senior Vice President Corporate Sales Asia Pacific Gerald Steinhoff p +65-6733-5539 [email protected] Vice President Vice President Corporate Sales Corporate Sales Line Maintenance VIP & Special Mission Lessors & Banks Worldwide Wieland Timm Andreas Kehl Michael Struck p +49-40-5070-2548 p +49-40-5070-4780 p +49-69-696-69660 [email protected] [email protected] [email protected]

Affiliates & Corporations

Lufthansa Technik Lufthansa Technik Lufthansa AERO Alzey Middle East Technical Training Phone +49-6731-497-0 Phone +971-4-299-4443 Phone +49-69-696-2751 Fax +49-6731-497-197 Fax +971-4-25176-55 Fax +49-69-696-6384 [email protected] [email protected] [email protected] | www.ltt.aero www.lhaero.com www.lufthansa-technik.com/ Lufthansa Bombardier lht-middle-east Aviation Services Lufthansa Technik Phone +49-30-8875-4600 Lufthansa Technik Milan Brussels Fax +49-30-8875-4511 Phone +39-02-585714-24 Phone +32-2-752-8660 [email protected] | www.lbas.de Fax +32-2-752-8673 Fax +39-02-748-64924 [email protected] cesare.ghermandi@ Lufthansa LEOS www.lufthansa-technik.com/ lht-milan.com Phone +49-69-696-8222 brussels www.lht-milan.com Fax +49-69-696-93888 [email protected] Vice President Lufthansa Technik www.lufthansa-leos.com Corporate Sales Lufthansa Technik Philippines Budapest Airfoil Services North East Asia Phone +63-2-855-9311 Phone +36-1-296-3000 Phone +603-6145-3612 Benjamin Scheidel Fax +63-2-855-9309 Fax +36-1-296-3001 Fax +603-6141-6810 p +852-2846-6370 [email protected] [email protected] www.lht-philippines.com [email protected] [email protected] www.lht-budapest.com www.airfoilservices.com Lufthansa Technik Ameco Beijing Lufthansa Technik Puerto Rico Phone +86-10-6456-1122 Component Services Phone +1-787-230-7700 ext 4100/4101 Phone +1-954-440-7014 [email protected] Fax +86-10-6456-1823 Fax +1-954-302-3925 www.lht-puertorico.com [email protected] [email protected] Lufthansa Technik www.ameco.com.cn www.lht-component- Services India BizJet International services.com Phone +91-22-935-37409 Phone +1-918-832-7733 Fax +91-99-5800-5695 Fax +1-918-832-8627 Lufthansa Technik [email protected] [email protected] | www.bizjet.com Intercoat www.lufthansa-technik.com/ Hawker Pacific Aerospace Vice President Phone +49-4191-809-100 india Phone +1-818-765-6201 Corporate Sales Fax +49-4191-2826 [email protected] Lufthansa Technik Shannon Fax +1-818-765-5759 South East Asia [email protected] and Australia www.lht-intercoat.de Phone +353-61-370-000 Fax +353-61-361-100 www.hawker.com Zang Thio Lufthansa Technik [email protected] p +65-6733-9081 Heico Aerospace Landing Gear Services UK www.lufthansa-technik.com/ Phone +1-954-961-9800 [email protected] Phone +44-20-8589-1941 lht-shannon Fax +1-954-987-7585 Fax +44-20-8589-1901 [email protected] | www.heico.com Lufthansa Technik Shenzhen [email protected] Phone +86-755-2777-5925 IDAIR www.lht-landinggear-uk.com Fax +86-755-2750-0269 Phone +49-40-5070-69416 Fax +49-40-5070-64144 Lufthansa Technik [email protected] [email protected] | www.idair.aero Logistik Services www.lht-shenzhen.com Phone +49-40-5070-5331 Lufthansa Technik Sofia INAIRVATION Phone +43-2644-21111 Asia and Australia Fax +49-40-5070-8667 Phone +359-2-4601-777 [email protected] [email protected] Fax +359-2-4601-251 www.inairvation.aero www.ltls.aero [email protected] Australia & www.lht-sofia.com lumics Lufthansa Technik Pacific China Phone +49-40-5070-61361 Maintenance International Lufthansa Technik [email protected] Joseph Giarrusso Steven Wang Phone +49-69-696-141910 Turbine Shannon www.lumics-consulting.de p +61-3-9551-9064 p +86-10-6465-1593 Fax +49-69-696-90942 Phone +353-61-365-512 N3 Engine Overhaul Services joseph.giarrusso@ steven.wang@ [email protected] Fax +353-61-360-513 Phone +49-3628-5811-0 lht.dlh.de lht.dlh.de www.lufthansa-technik. [email protected] | www.ltts.ie com/ltmi Fax +49-3628-5811-8240 Lufthansa Technik [email protected] Lufthansa Technik Vostok Services www.n3eos.com India Japan Malta Phone +7-495-981-5850 Spairliners Reshma Singh Hidenori Sato Phone +356-2560-4000 Fax +7-495-981-5852 Phone +49-40-5070-66499 p +91-11-2568-7713 p +81-45-309-2777 Fax +356-2560-4190 [email protected] Fax +49-40-5070-66742 reshma.singh@ hidenori.sato@ [email protected] www.lufthansa-technik.com/ [email protected] lht-services-india.com lht.dlh.de www.lht-malta.com vostok www.spairliners.com A never-ending story.

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Lufthansa Technik is synonymous with innovation. Thanks to creative engineering work and cutting- edge research facilities, we constantly set new standards. Alongside the continuous further development of maintenance, repair, and overhaul procedures, we develop new technologies, cabin products, and servicing processes for aviation. Always striving for the highest quality and safety standards, we are able to guarantee technological excellence. Lufthansa Technik AG, [email protected] Call us: +49-40-5070-5553

www.lufthansa-technik.com/innovation More mobility for the world

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