SUSTAINABILITY OUR COMMITMENTS

Since 2003, the -KLM Group has been a member of the United Nations Global Compact as we intend to make a significant contribution to the UN Sustainable Development goals in connection with our activities. Committed to sustainability for more than 16 years, Air France-KLM is recognized as an industry leader. 2020 represents an unprecedented chapter in the history of the Air France-KLM Group, as well as for the airline industry as a whole. The world is experiencing an never-before-seen health crisis. The global fight against COVID-19 is underway, and our economies and societies are severely impacted. Through its renewed commitment to accelerate its transformation, the Group is willing to become sustainably profitable, while reducing its environmental footprint and enhance its societal responsibility.

Our commitment to global sustainability: Contributing to the UN SDG’s

A well recognized CSR commitment and performance in 2020

Leader of airline sector Score B- (average Leader of the Platinum medal on environment sector score C) "European Travel and Tourism" sector

2030 Targets

-50% -50% 0 40% — lower CO2 — less non- — emission — women in the emissions per recycled waste of ground top 10% passenger km compared to 2011 operations management compared to 2005 SUSTAINABILITY 2020 AT A GLANCE

ENVIRONMENT SOCIETAL EMPLOYEE CUSTOMER VALUE JOURNEY TRUST Air France-KLM has been As of the emergence of working for many years to The Air France-KLM During this challenging Covid-19, the Air France- reduce its environmental Group and its airlines are year, the Group KLM Group implemented impact and commits to strategical European redoubled its efforts to never-before-seen work together with all assets, crucial to the protect its employees: exceptional measures to stakeholders and policy- French and Dutch developing teleworking, guarantee the health and makers to achieve the economy, especially at reinforcing health safety of its customers. climate objective to reach time of crisis. measures for all Furthermore, commercial net zero CO2 emissions employees and creating measures were put in by 2050*. The launch of a hotline to listen and place by the Group’s the world’s first support them. airlines to enable their sustainable aviation fuel customers to plan their program for the airfreight travel with peace of mind. industry in 2020 is further proof of a strong commitment leading to concrete actions. more than The Net Promoter Score +1,6% (NPS) significantly 530,000 increased for all the Group’s -50% — employee — fellow European engagement airlines: — lower total CO2 citizens repatriated improvement (EPS) emissions compared to by the Group in March 2019** and April 2020 +13 pts -5,6% 34% — Air France NPS — lower CO2 400,000 — women in the top improvement emissions per passenger — number of 10% management km compared to 2005** vaccine doses level Air France-KLM Cargo (+1% vs 2019) +12 pts 22 is able to transport per — KLM NPS flight (on Boeing improvement — number of Four- 27,2 engined jet aircraft 777-300) phased out (the most — training hours per +20 pts ancient and polluting 377 million employees** — France ones - Airbus A380, — Miles donated to NPS improvement A340 and Boeing 747) global initiatives of NGOs, French and +6 pts -39% Dutch hospitals — Transavia — noise reduction through Flying Blue NPS per movement program improvement compared to 2000** 53% -56% — of suppliers signed — less non-recycled the Air France-KLM waste compared to Sustainable 2011** Development charter

*from all flights within and departing from the EU **the impact of the health crisis should be taken into account in these figures