Welcome Kit Discover the benefits of being a subscriber Detroit Free Press Dear Subscriber, We know you have many choices these days for news 160 W. Fort Street coverage, both locally and nationally, and supporting Detroit, MI 48226 a free press has never been more critical. That’s why I PART OF THE USA TODAY NETWORK want to thank you for your support of Detroit Free Press, ensuring we can continue crafting stories that impact the community and the world at large. For more than 175 years, the Detroit Free Press has been serving readers in South East Michigan, delivering stories that affect, inform and inspire you. And this is only the beginning of the benefits you receive as a subscriber of Detroit Free Press. Your subscription includes unlimited access to freep.com and our mobile apps with breaking news and personalized news alerts, exclusive newsletters tailored to your interests and more exciting perks. This welcome kit includes helpful and important information about your subscription. You can also view this information online at help.freep.com. Thank you for supporting Detroit Free Press.
Sincerely,
Peter Bhatia Editor Table of Contents
4 GETTING STARTED 5 RESOURCES & CONTACT INFORMATION 6 COMMUNITY IMPACT 7 SUBSCRIBER BENEFITS Newsletters Get exclusive newsletters and the latest news with Daily Briefing and more topics. Podcasts Listen to award-winning podcasts from Detroit Free Press and across the network. Social Media Follow us on social media for even more news coverage. e-Edition Access the digital copy of the newspaper on any device. Bonus Subscription Give one digital subscription to a family member or friend, for free! 8 Mobile Apps Stay on the pulse with our suite of mobile apps.
9 ACCOUNT MANAGEMENT Making Changes to Your Account Change your mailing address, update your password and more. Billing & Payment Learn about our secure EZ Pay program or how to make a payment online or by phone. Place a Temporary Hold on Print Delivery Suspend or resume delivery of your print edition. Report a Delivery Issue Contact us to report an issue with your print delivery. How to Access the e-Edition Create your online account to access the newspaper on your devices. Getting Started
As a subscriber of Detroit Free Press, you have unlimited access to local and national news on freep.com, exclusive subscriber-only newsletters, access to the e-Edition, innovative storytelling through virtual reality and podcasts, breaking news alerts and personalized news feeds on our Detroit Free Press mobile app with “My Topics,” and much more. Here are three easy steps to get you started:
LOG IN TO ACCESS MORE BENEFITS Your subscription includes online access to freep.com, 1 mobile and tablet access and the e-Edition, a digital replica of the print edition. Visit freep.com/activate to log in or create an account and start enjoying these benefits and more.
SIGN UP FOR NEWSLETTERS Dive deeper into the stories that matter to you with our wide 2 selection of newsletters. Visit freep.com/newsletters to sign up for our newsletters.
MANAGE YOUR ACCOUNT Review payment history, update payment and billing 3 information, place a temporary hold on print delivery and more. Visit account.freep.com to manage your subscription.
Visit help.freep.com for helpful information about your subscription.
PAGE 4 Resources & Contact Information
CUSTOMER SERVICE help.freep.com Contact a member of our customer support team with questions about your subscription.
LIVE CHAT freep.com/subscription EMAIL US [email protected] CALL US 1-800-395-3300
ACCOUNT MANAGEMENT account.freep.com Review payment history, update delivery preferences, place a temporary delivery hold and more. ENROLL IN AUTOMATIC PAYMENTS (EZ PAY) account.freep.com/auto-pay ONE-TIME PAYMENT account.freep.com/pay PLACE A TEMPORARY HOLD ON PRINT DELIVERY account.freep.com/delivery-temporary-stop REPORT A DELIVERY ISSUE account.freep.com/delivery-issue
SUBSCRIBER BENEFITS help.freep.com View all benefits included in your subscription.
WEBSITE freep.com NEWSLETTERS freep.com/newsletters E-EDITION freep.com/enewspaper
Visit help.freep.com for helpful information about your subscription.
PAGE 5 Proud to call Michigan home. On guard for you.
We’re the biggest newsroom in Michigan. We’re journalists and also volunteers and mentors, parents and community members, voters and citizens. Detroit Free Press journalists aim to tell the stories that matter to you and your community, to hold our elected officials accountable and to spotlight the people and places that make our city and state unique. Along the way, we have garnered some recognition, including 10 Pulitzer Prizes and four national Emmy awards. But none of that matters to us as much as our mission: To be on guard for you.
Meet our staff
Keith Matheny REPORTER
Mary Schroeder PHOTO EDITOR
Katrease Stafford REPORTER
Learn more at connect.freep.com
PAGE 6 Subscriber Benefits
NEWSLETTERS | freep.com/newsletters Get subscriber-only newsletters and the latest news with the Daily Briefing and more. Select the topics you like and we’ll deliver tailored content directly to your inbox.
PODCASTS | podcasts.usatoday.com Looking for a good laugh or true crime mystery? Listen to podcasts from Detroit Free Press and other USA TODAY NETWORK podcasts from around the country for the latest insights on sports, crime, news, pop culture and more.
SOCIAL MEDIA | detroitfreepress @freep You can connect with us on your favorite social media channel and follow trending stories as they’re happening. Get updates on breaking news and share and comment on the news you care about on the social sites you use every day.
E-EDITION | freep.com/enewspaper On the go? Take the news with you. You get an exact digital replica of the print edition. The e-Edition allows you to flip the pages, scan the headlines and read the stories on your device of choice, any time.
BONUS SUBSCRIPTION | account.freep.com Share one free digital subscription with a family member or friend and they can enjoy unlimited access to freep.com too. Log in to your account to share.
Visit help.freep.com for helpful information about your subscription.
PAGE 7 Mobile Apps SUBSCRIBER BENEFITS
Stay on the pulse with our apps. The Detroit Free Press app includes breaking news alerts, personalized news feeds with “My Topics,” offline reading and immersive VR experiences. The e-Edition, or Print Edition, app allows you to access the latest print edition on any device, anytime. Visit your app store to download and get started.
Detroit Free Press Get the Detroit and Michigan news you need FREE with the Detroit Free Press app – no subscription required!
Detroit Free Press e-Edition Read the Detroit Free Press on iPhone and iPad with all the stories, photos and ads shown just as it appears in print. Subscribers can use their current account login to access current and back issues.
Visit help.freep.com for helpful information about your subscription.
PAGE 10 Account Management
MAKING CHANGES TO YOUR ACCOUNT Updating your account information is easier than ever. To change your mailing address, billing information, newsletter preferences and more, visit account.freep.com. BILLING & PAYMENT Our EZ Pay program offers the convenience of renewing your subscription through automatic deductions from either a checking account or credit card. No more bills to pay and checks to write! EZ Pay is secure, fast and simple. To enroll in EZ Pay, visit account.freep.com/auto-pay. To make a one-time, online payment, visit account.freep.com/pay. If you prefer to make a payment by phone, please call 1-800-395-3300. UPDATE YOUR DELIVERY ADDRESS Moving soon? Update your print edition delivery address at account.freep.com to prevent a disruption in your delivery service. PLACE A TEMPORARY HOLD ON PRINT DELIVERY Planning a vacation and need to place a temporary hold on your print delivery? Visit account.freep.com to suspend or resume delivery of your print edition. You can submit multiple vacation hold requests in advance if you are going to be traveling in intervals.
REPORT A DELIVERY ISSUE We strive to deliver your print edition on time and regret any delivery issues you may encounter. If we’ve made a mistake, please report the issue at account.freep.com so we can correct our error. HOW TO ACCESS THE e-EDITION After creating your online account, visit freep.com/enewspaper to view the e-Edition. You can also access the e-Edition via the Daily Briefing newsletter or in the account management portal.
Visit help.freep.com for helpful information about your subscription.
PAGE 9 Last Page