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A Guide for Employees of the Qantas Group Group Qantas the of Employees for a Guide the Little Book

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A Guide for Employees of the Qantas Group Group Qantas the of Employees for a Guide the Little Book The Little Book A Guide for Employees of the Qantas Group the little book A Guide for Employees of the Qantas Group 1 Contents How to Use The Little Book This guide is designed to help you find your way around the Qantas Group ando t understand what’s important to our business and how airlines work. CHAPTER ONE: Welcome Aboard Look out for the Historical Highlights no 2 CEO Welcome Message each page—which trace the evolution 3 Enjoy Working for the Qantas Group of the company—and the Fast Facts CHAPTER TWO: Vision and Values which deliver bite-sized pieces of information about Qantas, Jetstar and 4–5 Strategy House the aviation industry. In addition, the 6–7 Understanding the Vision and Values chapter outlines Qantas Group Strategy the way forward for the company. 8–9 Qantas Values And finally—for those plane-spotters 10–11 Jetstar Values amongst us—head straight to the back CHAPTER THREE: The Qantas Group section for airline trivia. 12–13 Company Structure and Role of Board 14–17 Qantas Group Business Areas 18–19 Caring for our Customers CHAPTER SIX: Aviation Knowledge CHAPTER FOUR: Caring for 38–39 Aviation Industry and Airline Economics the Environment and Community 40–41 Alliances and Air Services Agreements 20–21 Sustainability and Environment 42–43 Freedoms of the Air 22–23 Community CHAPTER SEVEN: Plane Spotting CENTREFOLD: Running an Airline 44–45 Time Zones A n Day i the Life of QF31 46–47 Airport Codes and Airline Codes –0 1 Years Out 48–49 Airline Acronyms and Terms – 1 Year Out – f Day o Departure Other Useful Information 50 Contact Details CHAPTER FIVE: Working at Qantas 51 Useful Telephone Numbers 26–29 Your Ticket to a First Class Career 30–33 Getting Started 34–37 Employee Benefits 2 Welcome Aboard into passionate advocates of our business. CHAPTER ONE A Warm Welcome This guide is designed to help you to the Qantas Group navigate our business, understand what the Im a delighted to offer you a warm welcome Qantas Group is all about, the complexities and congratulations on your appointment of the aviation industry, and the incredible to the Qantas Group. team effort that goes into running an airline We are a large and diverse business every day. consisting of 35,000 people from more So whatever role you may undertake, than0 9 different nationalities, speaking 50 remember you are important and how Enjoy Working for – Support to manage work and family languages and working across at least 250 you conduct yourself everyday will affect and personal commitments through a unique roles. our reputation. So I urge you to give your the Qantas Group rangef o work-life initiatives best, and make the most of the many Make the most of your time here – Competitive salaries and great opportunities and benefits that are by taking advantage of the many benefits— including airline Staff Travel availableo t you. benefits that the company has – A global organisation with a diverse Above all, you are now part of an to offer: workforce, that promotes an inclusive work amazing company. I wish you every success environment accessible to all in your career with us. – An iconic Australian brand with a 90+ year historyf o safety, reliability, operational and Have Your Say engineering excellence and exceptional » Let’s make Qantas a great place to work. customer service A company-wide engagement survey is – One of Australia’s largest employers conducted every year — please take the Alan Joyce with around 35,000 employees based time to tell us what you think and any CEO Qantas Group throughout Australia and overseas suggestions for improvement. – Two award-winning airlines — Qantas and Jetstar — and a broad portfolio of supporting Aviations i a complex industry, and businesses FAST the Qantas Group is vitally important to 1920 FACT THE QANTAS GROUP Wilmot Hudson Fysh and – A huge diversity of roles from pilots, cabin serves around 200 destinations in more Australia’s economy and society. We take all Paul McGinness, two crew and aircraft engineers to customer than0 4 countries (including codeshares) our responsibilities very seriously. Australian Flying Corps service agents, chefs, baggage handlers, with a fleet of around 260 aircraft Allfs o u here are committed to the highest Lieutenants, register Q.A.N.T.A.S (Queensland administrative, commercial and corporate standards of aviation professionalism and and Northern Territory positions our s goal i to make Qantas and Jetstar the Aerial Services Limited) in – On-the-job training, coaching, mentoring world’s best premium and low fares airlines. Brisbane on 16 November with the financial backing and formal classroom learning — including Our s aim i to convert satisfied customers of grazier Fergus nationally accredited qualifications McMaster. 4 Key drivers of financial success include: brands Qantas Brands – Transforming the international business premium as the best and Jetstar respectively Two Strong Two Vision and – Maintaining the 65 per cent domestic and low fares market share Complementary Values – Optimising our other portfolio businesses suchs a Frequent Flyer and Freight CHAPTER TWO (alternative streams of revenue provide an Vision important buffer during downturns in the airline industry). The vision of the Qantas Group is business simplicity to achieveto The Pillars across the for Qantas to be the world’s best underway, Efciency and further productivity Operational internally and Major projects premium airline and Jetstar the The pillars of the house are the key with suppliers, world’s best low fares airline. elements of the strategy to achieve the long-term vision: Strategy House – Safetys i our First Priority – Right Aircraft, Right Routes The Strategy House shows how we are – Customer Experience Excellence goingo t achieve our vision. – Operational Efficiency as the The Roof – Two Strong Complementary Brands Customer Customer experience cornerstone Excellence Experience of our business The f roof o the house signifies the financial The Foundation People Great returnso t shareholders who invest in the company, providing it with the money The foundation of the house is the rock neededo t fund growth. In order for Qantas on which the company is built — our great toen b a attractive investment option, we people. The future of the Qantas Group haveoe t b not only a great airline, but also is about great people who are skilled, a great business. motivated and supported to do great Shareholders to Returns Sustainable things. Engaging our 35,000 employees and The future of the Qantas Group is about great people one of delivering an optimal developing talented future leaders is critical the world's who are skilled, motivated and supported to do great things. Fleet renewal route network most effective Right RoutesRight eets ying on to success. Aircraft,Right The success of the Qantas Group is underpinned by our 35,000+ employees. The World’s Best Premium and Low Fares Airlines Fares Low and Premium Best The World’s 1922 Qantas commences regular scheduled passenger and airmail services from Charleville Priority practices ourFirst to world'sto to Cloncurry in rural Queensland — passenger Safety is best safety Unwavering commitment ticket No.1 is issued to 84-year-old western and reporting Queensland pioneer Alexander Kennedy 6 VISION AND VALUES 7 Understanding the Right Aircraft, Right Routes Customer Experience Excellence FAST FACT Qantas Group Strategy The Qantas Group serves around 200 Qantass i striving to be the most admired destinations in more than 40 countries airline brand with the highest standards of Safety is our First Priority (including codeshares) with a fleet of quality both in the air and on the ground. Our Safety underpins everything that we do around 260 aircraft. Investment in next employees are at the heart of every customer generation aircraft will drive long term at Qantas — the operational safety of our experience — we want every customer to THE INTRA ASIA-PACIFIC REGION aircraft, the occupational health and improvements in passenger comfort, range have fond memories of care, exceptional has overtaken travel within the North safetyf o our employees and contractors, capability, operating costs, fuel efficiency service and contemporary Australian style, American market (including domestic) and the wellbeing of our customers. How and noise emissions. ando t recommend Qantas to others. as the world’s largest air travel market each and every one of us demonstrates The key objective for route network and Market leading aircraft, airport facilities, a genuine commitment to safety is key to fleet planning is ensuring that the right onboard product and innovative technology aircraft are on the right routes. The Airbus also contribute to providing an exceptional Two Strong achieving our goals. Complementary Brands For Qantas to be able to use aircraft for A380s i replacing Boeing 747s on mature, experience for customers where every step commercial purposes we require an Air dense routes such as London and Los in the journey counts — from booking to The dual brand strategy allows the Qantas Operator’s Certificate (AOC). We cannot fly Angeles, and the Boeing 787 will focus on baggage collection. Groupo t deploy the airline that is best point-to-point flying on medium-density suitedo t market conditions and passenger withoutn a AOC and to retain it, we must Operational Efficiency meet all regulatory requirements. short and long haul routes. demand, with Qantas serving the premium In o order t stay competitive and become market, Jetstar the value-based leisure the world’s best premium airline, Qantas market and QantasLink (a sub-brand of Qantas Performance is transforming its business. This involves Qantas) offering regional services. Where Qantas’ performance is measured improving every aspect of operations theres i sufficient demand, the clear brand against five key metrics: People Safety, and engaging our workforce to deliver definition between Qantas and Jetstar Customer Experience (Net Promoter a consistently exceptional customer allows both airlines to operate successfully Score), Operational Punctuality (On Time experience.
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