Case Study: The Ohio Masonic Home Samsung Wearables, SmartThings and Reemo Help Older Adults Live Independently and Safely

Overview

Customer Need Samsung Solution Results To help older adults age respectfully, As part of a five-month pilot, 60 To determine the success of the pilot, the Ohio Masonic Home invests in residents at Ohio Masonic’s Springfield Ohio Masonic tracked three primary cutting-edge technology that improves campus tested a new technology from metrics: frequency of use, health medical care and quality of life for Reemo that combines the Samsung outcomes and resident satisfaction. residents. The organization has tried Gear S2 and Samsung’s The solution is helping Ohio Masonic many remote monitoring solutions in SmartThings connected home reduce falls, proactively intervene the past, including pendants that alert technology. This solution enables when residents’ health declines staff when patients fall and in-home older adults to operate lights, locks, and boost patient satisfaction. Pilot cameras and sensors. But residents thermostats, televisions and other participants enjoyed using the solution often failed to adopt this technology, appliances with a flick of the wrist. and appreciate the opportunity to which can seem stigmatizing and Meanwhile, the Ohio Masonic staff provide feedback on cutting-edge intrusive. When evaluating new can remotely track biometric and technology. Ohio Masonic is already solutions, Ohio Masonic not only behavioral data in real time and spot layering this solution into two new wanted remote monitoring capabilities, potential health declines. developments that will be built in the but also products that help older next several years. adults maintain their sense of independence, as well. The Customer Need: Helping Older Adults Age Respectfully

The Ohio Masonic Home provides The Ohio Masonic Home has an “It said, ‘You’re old, so we’re going assisted living, independent living important and powerful mission — to monitor whether you fall or and home health services to more to “serve as the trusted partner to whether you open your refrigerator.’ than 1,500 retired Ohio residents. help people age respectfully: how It was really hard to get anybody to With three expansive retirement they want; where they want.” To adopt that technology because it communities — Springfield, accomplish this, the century-old was stigmatizing and pejorative. The Browning and Western Reserve organization invests in cutting-edge ones we were able to move into the — Ohio Masonic offers a variety technology that improves medical marketplace were very unobtrusive of living options for individuals or care and quality of life for residents. and had some other practical use.” couples, including apartments and townhouses, as well as spacious “We’re really trying to move toward When evaluating new technology, villa homes with garages and yards. population health management Stofac says Ohio Masonic wasn’t concepts that keep people as just looking for remote monitoring Through Cornerstone, a wholly healthy as possible, wherever they capabilities, but also for a solution owned subsidiary of the Ohio want to live,” says Tom Stofac, CEO that was appealing to its patients. Masonic Home, the organization of Ohio Masonic. These products are most valuable provides support to individuals who want to remain in their own when residents want to use residences. Services include home The organization has tried many them and when they assist older health and hospice care, as well as remote monitoring solutions in adults in maintaining the sense of the Helping Hands program, which the past, from pendants that alert independence that is so important offers live-in assistance or part-time staff when patients fall to in-home to them. chore services for older adults. cameras and sensors. “A lot of the older technology was very medically Ohio Masonic also hosts a phone- driven at first,” explains Stofac. based Resource Center program that provides information and assistance to Masons across the state. With one call, older adults and their families can get information about products and services related to aging — from assistance with Medicare paperwork to referrals for home maintenance issues to caregiving resources.

2 The Solution: Quick Profile: Simplifying Tasks and Monitoring Lives S2

As part of a five-month pilot, when their health starts declining. 60 residents at Ohio Masonic’s This helps everyone make decisions Springfield campus tested a new about how the next level of care technology solution combining should be entered into based on software from Reemo and smart data, rather than just emotional or connected devices from Samsung. anecdotal evidence.”

By combining the Samsung Gear When choosing a technology partner, Display: 1.2”, 360 x 360, 302ppi S2 smartwatch and Samsung’s Valiton says Reemo tested its solution Circular Super AMOLED SmartThings connected home on “probably every smartwatch out ® technology, Reemo’s software enables there.” They chose the Gear S2 for Connectivity: BT 4.1, Wi-Fi older adults to perform everyday two main reasons: the industrial b/g/n, NFC (on Gear S2 Bluetooth household tasks with a flick of the design and development environment. only) wrist. Using simple hand gestures, Memory: 4GB + 512MB they can operate lights, locks, “It has a big, bright screen, yet it’s a thermostats and other appliances with small, lightweight device,” explains Battery: 250mAh, 300mAh (on SmartThings plugins. Valiton. “It has the large click wheel, Gear S2 3G only)

which is so user-friendly for older Meanwhile, the solution enables Ohio Sensor: Accelerometer, adults with dexterity issues. We’ve Masonic to remotely monitor residents’ Gyroscope, Barometer, Heart also got very sophisticated algorithms health and well-being. Staff can view Rate, Ambient Light, GPS (on and embedded software that must go biometric and behavioral data in real Gear S2 3G only) time from an online dashboard, while into the watch itself, so we needed a Reemo also tracks data and alerts the robust development environment to Additional Features: IP68, organization to potential problems and create an excellent user experience Charging (WPC troubling trends. that doesn’t drain the battery.” Inductive), Rotary and Touch UX

“We give care providers and families Valiton says the partnership was also a snapshot of the senior’s daily life,” ideal because Samsung has “the explains John Valiton, chief revenue complete stack of everything we officer for Reemo. “You can tell what needed — from a wearable device to The Reemo platform allows families time they got up, which rooms they’re a home automation platform to the and healthcare professionals to spending the most time in, which smartphones or tablets needed to view a cloud-based dashboard tasks they’re having trouble with and connect all the technology.” with near real-time reporting of: • Treatment adherence (medication reminders, activity alerts) • Daily activity and device interaction • Heart rate • Fall detection • Behavior patterns that may lead to early detection and intervention

An engaging interface assists seniors with activities of daily living. • Simple gestures for home control of lights, locks, thermostats and appliances • Communication between family members with two-way notifications and alerts • Nonstigmatizing technology • Daily activity log that can be shared with loved ones 3 The Results: Improving Health Outcomes and Quality of Life

To determine the success of the pilot, technology, and service developments in the next couple Ohio Masonic tracked three primary representatives train residents of years, and Stofac wants this metrics: frequency of use, health to use the smartwatch and technology layered into all new outcomes and customer satisfaction. master the hand gestures. “The townhouses. “I’ve been in the field Stofac says the organization is already implementation is very smooth,” of aging for over 35 years, and I’ve reaping several benefits, including: says Stofac. “And it only takes never been more excited,” he says. about half an hour to train “With this type of compassionate • Reduced falls: The solution residents.” technology that bends to the user, prevents falls by making it easier we can transform how people age for residents to get around. For • Adoptability: Stofac says recruiting and improve quality of life for example, one woman uses a CPAP residents for the pilot was easy. older adults.” machine for sleep apnea and often “They absolutely love the watch trips over the wires. “Now that she and are showing it off to everyone. can turn on lights before getting It’s easier to use than their out of bed at night, we can reduce computers and is more meaningful her number of falls,” says Stofac. for their everyday life than solutions that just monitor their health.” • Remote health monitoring: The smartwatch provides biometric • Customer satisfaction: Residents data such as blood pressure and appreciate the opportunity to “I’ve been in the field of heart rate. “More importantly, we provide feedback to technology aging for over 35 years, can monitor how residents are companies and feel their opinions and I’ve never been getting around,” says Stofac. “If are being heard. Stofac says, their normal patterns change, we “They tell me, ‘Thanks for not more excited.” can proactively ask questions to writing us off like a lot of other see what might be going on.” people do. We have something to – Tom Stofac, give. We know how to use these CEO • Ease of use: Ohio Masonic’s things.’ What this does for people’s Ohio Masonic IT staff, under the guidance of self-esteem is just so powerful.” Reemo, installed the SmartThings Ohio Masonic is building two

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