4TH QUARTER_2017 The#OneLGC lina-group.com NEWSLETTER

THEDISPATCH 1 AIR21 Brings In the First Interactive AIR21 Brings in the First Driving Simlulator to the Driving Simulator to the Philippines

AIR21 Opens New Branch in Iloilo CIty Test Drive. Standing left to right: Titus Reyes, Executive Assistant of the Chairman, April Arboleda – Director, Academy for Developmental Logistics, Reuben Pangan – President, Airfreight 2100, Inc., Sam Bautista – Director, Academy for Developmental NMM Celebrates its 10th Logistics, Sean Brenke – Director for Training, L-3 Technologies, Todd Heck – Training Anniversary Manager, L-3 Technologies, Jay Mercado – Sr. Manager, Academy for Developmental Logistics. Below: AIR21 President Reuben witnesses the simulator in action.

THEPLATFORM 2-3

Editorial: Words Matter

The LGC Battalion Reassembled

17th LGC Dental-Medical Surgical Mission in Aklan

LGC PEP DAY: Tara Na’t Magsaya sa LGC Fiesta!

2017 LINALYMPICS AIR21, your Total Logistics Solutions for commercial drivers, offering times, and provide after-action vehicles to maintain and operate Provider, and the Academy of experience without risks to people reviews that point out performance on a daily basis, this upgrade will Developmental Logistics, partnered or equipment. improvement areas for each driver. result in efficient fuel consumption THEGREEN SCENE 4 with L-3 Technologies, a US-based “Our goal is to provide drivers, This training approach will and road safety. technology provider for military and eventually all transport improve critical driving skills, For more information on PANAHON TV at 5: Changing the and commercial platforms, to bring operators across the Philippines, enhance decision-making simulator training and scheduling, Lives of Filipinos in the country’s first TransSimTM VS6 with an enticing alternative to capabilities, and increase the safety contact: Jay Mercado at the AIR21 Driver Training Simulator. an actual commercial driving of staff and the areas where AIR21 Academy of Developmental The state-of-the-art TransSimTM experience without endangering operates. Logistics. THE TEAM 5 Simulator is a replica of an actual lives, equipment and property,” As an innovative logistrics leader, commercial vehicle driving said Samuel Bautista, Director or AIR21 continually searched for the Email: [email protected] The Return of the Comeback compartment that will accurately AIR21 Academy of Developmental best technologies, both here and Mobile: 0998.544.3910 UBE Media Interviews AIR21’s simulate the vehicle’s physical and Logistics. abroad, to deliver better service President, Reuben Pangan functional characteristics. It provides This technology can record the while considering greener options. hands-on, experiential training driver’s reactions and response With over 400 company-owned THEEDGE 6 Shopinas and the Benefits of AIR21 Opens New Branch in NMM Celebrates its 10th Selling in Online Marketplaces Iloilo City Anniversary Amidst heavy downpour, AIR21, the Together with its door-to-door Specializing in delivering the dance floor with production DOS-1 Successfully Transitions to Philippines’ Total Logistics Solutions express delivery, AIR21 also offers professional services in customs, numbers. The program also included ISO 9001:2015 Provider, unveiled their newest a complete end-to-end business tariff, international trade, logistics the launch of NMM’s newest retail branch. Located in Maryville solution with its other logistics and consultancy services, Nague innovation – the MODEL (Modern Building, Barangay Ed Ganzon, Iloilo services such as warehousing, pick- Malic Magnawa and Associate Online Declaration Electronic City, AIR21’s newest outlet opened and-pack, trucking, distribution and Customs Brokers (NMM) marked its Lodgment ) System. on September 12, 2017 and is now sea freight. 10th year in providing compliance “Integrity and ethical service ready to accept all your logistical For more information about our beyond borders to its loyal clients. are our commitment to all of you needs. products and services, check our The grand celebration happened at and to our dealings and practices,” The business hub accepts AIR21 Business Hub today or visit the Marriot Hotel, Manila on April said NMM’s Managing Partner, shipments for delivery nationwide our website at air21.com.ph. 7, 2017. Atty. Ferdinand Nague. NMM is and around the world. This wider Direct clients and other confident to stay on top for another range of delivery is possible thanks - Nikka Bacalso guests joined the night filled with decade and more on its promise to AIR21’s partnership with US entertainment as NMM employees, of providing compliance beyond shipping firm United Parcel Service together with celebrity brothers borders. - Nikka Bacalso Inc. (UPS). Joshua and Jason Zamora, slammed 2 | THE PLATFORM

EDITORIAL we use to communicate with one The#OneLGC another is content. Given all the Words Matter technologies available to spread information, there is still great value in collecting accurate content The #OneLGC Newsletter is a publication of UBE Media. It is produced on a quarterly and presenting it in a substantive basis, and is primarily for employees and clients of the Lina Group of Companies. manner. All content, in written and photographic form, belongs to the copyright holders. The LGC newsletter is now Contact us at: UBE Media, 4F, Cargohaus Bldg., Brgy. Vitalez, NAIA Complex, available in a curated form; a Parañaque City. Tel. No.: +632.879.4429 collection of news from the

companies within the Lina Group EDITOR-IN-CHIEF Donna May Lina LEGAL COUNSEL of Companies founded by our MANAGING EDITOR Celine Dela Cruz Atty. Geraldine Paloma Chairman, Alberto D. Lina. In this CREATIVE CONSULTANT Nicolette Mallari newsletter, we would like to share CONTENT MANAGER Ramon Domingo Emma Arceo the milestones and innovations that The#OneLGC PRINT SUPERVISOR we have accomplished. We also PUBLICATIONS COORDINATOR Andrea Nazareno and feature some outstanding members PRINT COORDINATOR Ronely Pasuguiron from the Lina Group who are usually working behind the scenes. Some of our news has been initially posted 17th LGC Medical-Dental Surgical Mission Words have always had the power on our website, lina-group.com, in Ibajay, Aklan to inspire, influence, educate, however we are releasing these transform as well as discourage, articles in a limited print format A team of doctors, nurses and spectacles for some patients. Aside program founded by the late Rev. defame, and destroy. The pen, and so that they can be appreciated in medical volunteers return to Aklan from the operations, the team Richard Pacheco of the Guiding now the keyboard, is a tool we use this classic medium which can be for the annual 3-day medical, provided outpatient treatment and Light Ministries of Aklan and to put down our thoughts. These enjoyed unplugged. With the fast surgical and dental mission held at provided medicines for over 900 supported by the Lina Group of thoughts are assembled through pace of change, there is still a need the Ibajay District Hospital on July patients as reported by Dr. Filma Companies. This year’s mission was letters that we combine to form for some quiet time to read and 27-30, 2017. Herbosa, medical mission head at sponsored by AIR21 and Cargohaus. words and using words we turn our reflect. The 17th LGC Mission Aklan the Lina Group of Companies. LGC continues its commitment thoughts into action. This makes Thank you to the team from organized by Mrs. Sylvia P. Lina in Gov. Florencio Miraflores to extend help and compassion to words a powerful tool and like any Ube Media namely Celine dela Cruz, cooperation with Asian Hospital, together with his wife, former Mayor those in need, and serve and live tool, it is always upon us to use it for Nico Mallari, Ramon Domingo, and Abesamis Dental Clinic, Rotary Lulu Miraflores and sons, Mayor by the company’s core values of the benefit of all. Andrea Nazareno, as well as the Club of Manila Eye Center and Joen Miraflores and Board Member maaasahan, mapagkakatiwalaan at The digital age has transformed contributors, who helped create other volunteer doctors and Engr. Jose Miguel Miraflores may malasakit. the way we consume our media; the first edition of our newsletter. laymen, completed 27 major and welcomed the medical team as the everything must be brought to us I’d also like to take time to thank 44 minor surgical operations, community of Ibajay and neaby at hyper speed, we view the world Atty. Geraldine Paloma who initially and three obstetrics/gynecologic municipalities looked forward to the on multiple screens. However, at the started the newsletter years back. surgeries. The ophthalmology annual medical mission. heart of all these digital tools that - Donna May Lina team performed six surgical cases, LGC Mission Aklan is an annual 149 consultations and provided medical, surgical and dental

LGC Batallion Reassembled

After several months of intensive Designated Battalion In-charge Efren classroom sessions and grueling Laviña, Jr. delivered the opening field military training activities, remarks and the Founding Battalion the 2nd National Transportation Commander of the 2nd National Battalion (PAARU) of the Linaheim Transport BN, LTC. Alberto D. Lina Corporate Services produced a new PA (RES) gave the final message of set of graduates after a hiatus of the day. Maj. Sylvia P. Lina PA (RES) almost a decade. likewise attended the event and In a formal ceremony on June witnessed the commissioning of 13, 2017, the AFP Philippine Army the four LGC Presidents: Reuben Reserve Command conferred to Pangan, Randy Nague, Marlon 38 new graduates their formal Alagao, Efren Laviña, Jr., and LTC. AFP enlistment certificates. The Lina’s Chief of Staff, Titus Reyes. investiture was attended by the This is in line with the program ARESCOM NCR Community of Bert Lina, the Founding Chairman Defense Group Commmader Col. of the Lina Group of Companies, for Joshua Santiago, as guest speaker, LGC and its employees to actively Philippine Army PAARU Director participate in nation building and LTC. Rex Macoque, NCRRCDG provide manpower and expertise in Operations Chief LTO. Jesus Diocton, times of calamities and unforeseen and other commissioned officers of events. the ARESCOM. THE PLATFORM SCENE | 3

LGC PEP DAY: Tara Na’t Magsaya sa LGC Fiesta!

Founding Chairman Alberto D. Lina, Mrs. Sylvia P. Lina, and HCM Director Jun Lauro Officially introduced Mr Joseph Owen Fulo as the new President of LCTT and SPLI.

Hosted by AIR21 Global, Dun & As part of the celebration, the the Banda San Jose of Las Piñas Bradstreet, and Lina Farms, the Lina LGC team graciously welcomed the and a production number by the Group of Companies held its 3rd return of LGC Founding Chairman, 2017 Linalympics Cheerdance Quarter People Engagement Day for Mr. Alberto Lina, who, in his speech, Competition Champions. year 2017, on July 3 at theCargohaus encouraged the employees to work Wrapping up the event were Operations Area. harder for a stronger #1LGC team. parlor games – Hampas Palayok and With the theme “Tara Na’t Also, Mr. Joseph Owen Fulo was Pabitin that brought out the inner Magsaya sa LGC Fiesta!,” employees introduced as the new President of child in the LGC employees. were greeted with a truly celebratory LCTT and SPLI. feel with banderitas, balloons and Other highlights of the PEP day - Nikka Bacalso festive music. included a parade performance of 2017 LINALYMPICS Linalympics, LGC’s annual sportsfest, which ran from May to October of this year, culminated in a wonderful and fun-filled closing event held at the Paranaque Sports and Social Hall. The event also doubled as a family day for the employees, who were encouraged to bring their spouses and kids for an afternoon of fun and games. Opening remarks were courtesy of Mr. Gary Cayton, and the program proceeded with singing and dancing contests for the teams, and games for the children. LGC Founding Chairman, Alberto D. Lina gave his closing remarks before kicking off the awards ceremony. The winners of the 2017 Linalympics were: Gold Prize, Blue Team - U-Group, CSBAI, Cargohaus, LGC Logistics, LCTT, and Lina Farms; Silver Prize, Green Team - Expertlink, LCSI, D&B, ShopPinas, UBE Media, and Panahon TV; Bronze Prize, Orange Team - NMM, IWMI, and WARM. At the closing ceremonies, the Green Team won the dance contest while the Blue Team won the singing contest. - Ramon Domingo - Ramon Domingo - Photo credit, Mitch Garing 4 | THE GREEN SCENE

PANAHON TV AT 5: Changing the Lives of Filipinos

One of the countries in the world Equipping Communities OVS and COMELEC for the 2019 and security, DRR planning, and other Preparing the Filipinos most vulnerable to disasters, the In cooperation with AIR21, UBE 2022 elections. related stories. Launching soon is Preparedness Philippines experiences a high rate Media, and the Makiling Center • Be Healthy - health issues and 101, a disaster preparedness of natural calamities that claim lives for Mountain Ecosystem, our Championing Modern-Day tips form featured health experts. manual that contains tips on and damage infrastructure and members planted more than 2,000 Heroism • Juan Minute - answers questions disaster preparations and secondary livelihoods. These are the reasons seedlings of Alibangbang, Palawan Panahon TV recognizes modern- about the weather, climate change, hazards. why Panahon TV was born exactly Cherry, and Banaba to restore and day heroes through its segment Ulat and the environment sent by five years ago. rehabilitate a portion of Mount Pangmulat. It features individuals netizens on our official social media Utilizing Technology Produced by UBE Media, Makiling. like Teacher Fe who advocates the accounts. The show will introduce a more Panahon TV first aired on national In 2013, Panahon TV produced Alternative Learning System (ALS) in • Ano sa Tingin Mo? - addresses comprehensive and interactive television on September 10, the Disaster Information for a slum area in Parañaque City, and myths and popular beliefs about website and mobile app were the 2012 with its initial presenters, Nationwide Awareness (Project Tomas Leonor, who raises awareness weather-related events through public would be able to post photos the Philippine Communications DINA), a flagship project of the and funds for children battling scientific explanations. and videos of weather situations Operations Office (PCOO), People’s Office of Civil Defense (OCD) cancer. Teacher Fe and Tomas • Astronomy - discusses and related content. Television Network (PTV), PAGASA- and the National Disaster Risk Leonor met through Panahon TV, astronomical events, breakthroughs DOST, and AIR21. The show takes Management Council (NDRRMC). and have mounted a collaborative and discoveries. Involving the Youth part in international events: from These instructional videos were program for out-of-school youth. Panahon TV will continue to extend gaining UN accreditation to cover distributed to communities the reach of its Bisita Eskuwela the Third World Conference on and local non-governmental advocacy. From its first leg involving Disaster Risk Reduction in Japan organizations to educate them on Mass Communication students in in 2015, to participating in media disaster preparedness, response and the National Capital Region, Bisita seminars organized by the World recovery. Eskuwela will now reach middle Meteorological Organization (WMO) Panahon TV also helped the First school to college students. and the Asia-Pacific Broadcasting Response Radio (FRR) in bringing Union’s conferences on climate vital information to Leyte during the As we train our eyes to the years change. height of the Yolanda crisis in 2013. ahead, we will continue to our part Panahon TV is a recipient of For more than 40 days, Panahon in nation building. awards and recognitions from TV, reported weather conditions in To our partners, sponsors, the PAGASA, the Department of areas hit by Typhoon Yolanda. This team behind the show, and the Science and Technology (DOST), the initiative was recognized by the Far Filipinos: our deepest appreciation Department of Education (DepEd) East Broadcast Company Philippines to all of you. High five for more and the Far East Broadcast Company. on June 16, 2014. Panahon TV years of changing lives! It received the Anak TV Seal and the continues its partnership with FRR UmalohokJuan Commendation for by reporting weather updates - George Gamayo and Desserie the show’s child-friendly content to communities experiencing Dionio and valuable contribution to disaster inclement weather. Paving the Road to Inclusivity • Global News - news and stories preparedness campaigns. Panahon In time with National Resilience from around the globe that tackle TV is committed to contributing to Empowering Filipinos Month in July, the show launched a climate, weather and disasters. nation building by continuing to Worldwide weeklong Earthquake Challenge that • Weather Express - a recap of the champion disaster risk reduction Panahon TV helps in promoting provided information on disaster previous day’s weather in different and education. the overseas Filipinos’ right to vote awareness and risk reduction parts of the country from citizen measures. The show featured a correspondents. disaster and crises management • By the Numbers - summarizes Panahon TV Schedule: expert who shared precautionary, relevant issues and historical events DZRH News Television Channel evacuation, and survival measures through facts and figures. 18 (), Channel 129 (Sky for PWDS and the elderly. • DIY- introduces fun and budget- Cable), Channel 3 (Cable Link), friendly ways of creating, modifying, and Channel 135 (G Satellite) What’s in store for the next years or repairing things as part of - 11:00 AM of the program. recycling. - 5:00 PM • Panahon TV Reports - stories BEAM Philippines (Pilipinas HD) • Welcoming Change - As part on DRR, agriculture, sustainable - 6:00 AM of its rebranding, the show will development, and scientific - 6:00 PM introduce new designs for both its breakthroughs. - 9:00 PM broadcast and internet platforms. • Maabilidad sa Siyudad - life- The Panahon TV team changing hacks on how to survive the urban jungle. Engaging the Youth by producing instructional videos • Be Safe - tackles disaster-related In 2013, the show worked with and materials on overseas voter topics such as risk management and DepEd, the Philippine Information registration and reactivation, for use preparedness. Agency (PIA) and Radyo ng Bayan by Philippine consulates, embassies • Kaibigan ng Kalikasan - talks in gathering 1,600 students and and missions across the globe. Our about relevant environmental issues teachers in the National Capital information dissemination activity and how ordinary citizens can help Region (NCR) to attend the Batang helped the Commission on Elections through practical, everyday tips. Emergency Response Training. (COMELEC) and the Department of • Siyensya Na - science and In 2016, the show launched Foreign Affairs-Overseas Voting technology topics that contribute Bisita Eskuwela campus tours, which Secretariat (DFA-OVS) surpass to greening the environment . brings awareness and knowledge the one million mark of Active • Climate Change - topics on on climate change, global warming Overseas Voters (AOV) during the global warming, renewable energy, and disaster resiliency to mass 2016 national elections—a first in sustainable development, climate communications students. Philippine history. The program finance, policy-making, natural retains its partnership with the DFA- resources management, food THE TEAM | 5

- Ramon Domingo, Celine Dela The Return of the Comeback Cruz, and Nico Mallari UBE Media Interviews AIR21’s President, Reuben Pangan

For those who may not be familiar gumagana ang SIM ko bigyan mo return to the company (AIR21), I preserve your legacy, and the What’s the most surprising thing with who you are, please give a ako ng dalawa.” I’ve heard it all. probably would have taught again. values of this company, then I’m on you’ve seen or experienced so far in brief background of yourself. I’ve heard “walang kuwenta ang board. your first year as president of AIR21? telepono niyo! Walang dial tone!” Interviewer: Another thing we know I will train your successors, we Okay, after quitting showbiz… (laughs) So from the simplest to about you is that you can dance. will train the people who will take Well I’m pleasantly surprised, (laughs). Well, I’ve been a corporate the most sophisticated, dinaanan over from us for when we finally and we’ve seen it in a corporate man all through my life. I graduated ko yan. That was like 35 years and 30, decide to retire again (laughs). study, that people still hold AIR21 when I was 19, I became a manager maybe 40, pounds ago (laughs)! We Hopefully by then I’ve trained in such high regard, when you at age 22 for a small marketing So sir, does that mean that makes had a dance group way, way, way someone to be the new president; have major competitors like LBC company, I joined a big organization you perfect for handling AIR21? back in college days. sana somebody within, somebody and 2GO. People still recognize it; two years later, then I became a young who shares the same values the old guard, yung mga logistics director at age 30, an assistant vice- Siguro (laughs). In terms of handling and the same vision as ADL and managers, presidents, and VP’s, president at age 36, then I became obstacles and challenges, then yes. would continue his way, his values, they still know AIR21 through ADL a VP at age 45, and now I’m here at – kaya pinakamalaking bagay that age 32 (laughs). Sira bigla, no? ADL is still very active – and even But I first joined the Lina group in the new guard, those that are into 1989 as the very first sales manager “I’m always so proud when e-commerce, the entrepreneurs, for FedEx, under Airfreight2100, the people under me do as well, those are the ones who call us. which had just gotten the deal to They know AIR21! I’m happy that sell under the FedEx name. I’ve held or even better than me . . . AIR21 is still recognized as one of several positions in Airfreight2100 For me that’s my greatest the industry leaders. – sales manager, customer service manager, and assistant to the achievement.” With your extensive background in president. I finally left the company customer service, what’s the most as senior manager for sales and valuable thing you can bring to customer service after holding it AIR21 as its president? for about five years. Then the lure of telco came, and had my first I think it is pride in work. First and telco job with Globe Telecom, my foremost, you have to be proud last position being assistant vice- of the company that you have to president for customer service. work for. If you don’t believe in At age 36, I decided that I would your product, if you don’t believe in slow down a little bit to take care of your service, then this becomes just my health. Tamang-tama si Mr. Lina another job to you, and basically (ADL) – he’s been in touch, asked you’re waiting for the next “better me to help him set up a call center job” that comes along. business. It was the early 2000’s and I was already set to retire, in Back to the topic of teaching, does and is more attuned to the current So for me that’s the one thing at that time nagsisimula pa lang ang fact I was getting ready to go into this mean that you apply your love business environment. that is really important. You must mga BPO. I gave him the blueprint, consultancy. And then ADL came to for teaching in the corporate world? have pride in your work, you must the investments involved, the people me and we talked about the Lina You’re definitely no stranger to be proud to be part of AIR21. you need, etc. They asked me to Group, and where ADL wants it to Yes, always. When I handle a LGC, what’s it like working with come back as the head of the BPO, go, how to propel the group into company or a department, my them again? What’s different, and Where do you see AIR21 and the which was to be DOS-1 eventually. the digital age, and the popularity mission is to train my successor, what’s stayed the same? LGC 10 years from now? However, since we still had to of e-commerce. I consider ADL my kaya everything I’ve done, as far set-up the company, I was offered to mentor, as he gave me my big break as I know, I will always teach, and I I still see some of the familiar Ten years from now we will be the be the head of sales for FedEx again, in the corporate world. So, when he wont scrimp, like when the student faces, which I think is good. They most sought after logistics solutions and they added Head of Marketing asked me, I rejoined the company becomes better than the master. I’m are recognized experts in the field provider, bar none. Ten years from and Customer Service on my first as the chief strategy officer. After six always so proud when the people like Atty. Randy Nague who knows now I see this as the dominant day on the job! I ended up handling months I’m the president of AIR21 under me do as well, or even better customs better than the guy who force in the logistics business. AIR21 all three sections (laughs). This time (laughs)! So there, and now we’re than me. I’m so proud of them. For wrote the book; Mike Aquino who’s evolves, that’s one thing that I have around I stayed for about three having fun! me that’s my greatest achievement. been institutionalized in the freight- noticed. We are already very good years. I set up DOS-1 and headed forwarding business; Rudy Fulo from at door-to-door, we also established sales, marketing, and customer For those who may be familiar with Is that why your focus for the his airline days to now. innovations in technology and have service for Airfreight2100. who you are, share something that company has always been on I’m happy that these people the best technological solutions in Then back to the lure of telco. My people may not know about you. shared values rather than pure who are recognized experts are still logistics today. But competition can former colleagues called me up and profit? here to guide the next generation. also easily acquire technology, but asked me to join Sun. At that time Well number one, I’m deathly afraid I like the dynamism that the youth if we have the right values, then we my blood was really into telco. Eight of spiders. I mean, you know, wala Yes. When I took over I didn’t want brings in. will never let ourselves be overrun. years with Sun, and then I joined akong takot pero show me a spider to focus on how I could make Php20 So you have the old guards, the That’s why we will evolve to have Smart and became vice-president of and...ay nako…! Second is that I million into Php1 billion. For AIR21, mentors so-to-speak, that keep the three major businesses. We will customer service for Smart and Sun. have this passion for teaching. I want to make a company where ship on even keel. Then you have compete with the other players, and Actually, my claim to fame I had a taste of it when I was in people, ten years from now will say, the new generation coming in with we will be the only ones who will was that I was the only one to sales. Even though I was in sales, “look at that company. I was once all of your new innovations and offer services in third party logistics, hold customer service for all three I was really more into training, so a part of that. I was a part of what ideas, steering the ship into its new door-to-door, and ecommerce telecom companies because I was I did for a while. I took corporate it is today.” In fact, when I talked to path. support. We need to constantly OIC for Globe, I was vice-president training for three years. I trained ADL about my engagement I asked I’d like to see more interaction evolve and I’m not even saying of customer service for Sun, and companies from multinationals to him first “what is your objective?” between the younger leaders and ten years–give it five years, we will I was vice-president of customer smaller entrepreneurial entities. I’ve Sinabi ko na if you want to make the the older leaders. There’s so much regain our number one position; service for Smart. So lahat nang done public speaking engagements company just profitable, then there to learn. I think if we can bring that we were number one before, in five anong klaseng mura from “bakit abroad, I’ve also taught in La Salle, are better people who can do this together, the experience and the years we will be number one again. kayo walang service” to “di a Marketing 101 course. If I didn’t better then me. But if you want to energy, nobody can beat us. That’s my promise. 6 | THE EDGE

Shopinas and the Benefits of Selling in Online Marketplaces

As part of Negosyo Fair 2017, Payment per transaction is Digital Commerce Association of held by Shopinas until buyers are the Philippines (DCOM) gathered satisfied with their order. They have respected eCommerce players three days to settle any dispute to share their expertise at SM regarding the transaction until the Megatrade Hall. Hence, a DCOM money is released to the seller. Forum assembled to be a part The panel was moderated of this Department of Trade and by Robertson “Dick” Chiang of Industry (DTI) initiative. These Dragonpay – one of our payment events are adored by eCommerce gateways at Shopinas for over-the- players because they are given the counter payments. Other members chance to share information about of the panel were Dario La Torre their industry. These events also of Zalora, Christopher Musni of boosts awareness for those who OneStore.ph and Roland Magleo can benefit from their services. of Marketa. In order to discuss eCommerce, the forum was divided into panels: Payments, Logistics, Platforms for SMEs, Online Marketplaces and Marketing Services. Shopinas CEO and President Sheila Lina was part of the panel of online marketplaces, and shared how Shopinas wants to enable more local SMEs to sell online. Shopinas is an online marketplace specifically built for unique and quality Filipino products and game-changing Pinoy entrepreneurs. She emphasized the willingness of Shopinas to assist more SMEs to sell online. Stores in Shopinas can utilize the numerous ways buyers can pay for the merchandise. You can Above: Panel moderator was Robertson pay through AIR21, Mail & More’s “Dick” Chiang of Dragonpay. e-wallet, and iBayad.

Top photo: Ms. Sheila Lina shared how shopinas wants to enable more local SMEs to sell online. Bottom photo, left to right: Mark Joseph Panganiban of DCOM, Roland Magleo of Marketa, JT Solis of Xend, Sheila Lina of Shopinas, Rachel Tolentino of PhilYes, Robertson Chiang of Dragonpay, Dario La Torre of Zalora, Reuben Pangan of Air21, Cris Matunan of Dun and Bradstreet, Christopher Musni of OneStore.ph DOS-1 Successfully Transitions to ISO 9001:2015

After a recent audit concluded Mr. Ehgai Lorenzo, Contact servicing the in-house processes of this October, DOS-1 has now Operations Manager for Food the Lina Group of Companies. successfully transitioned to the Services, and Ms. Mayen Gimena, Over a short period, DOS1 new ISO 9001:2015 standard. A the Quality Management became a dynamic member of the company holding an ISO 9001 Representative of DOS-1, would BPO industry. An effective partner certification assures clients that the like to congratulate everyone in to top companies in the country, company can consistently provide DOS-1 as the whole process is one it was certified with the ISO quality products and services, big group effort. DOS-1 would also 9000:2001 international standard in giving them an edge over their like to thank Linaheim’s Corporate its second year of operations – the competition. Quality Business process (CQB) for fastest and youngest LGC Company The audit conducted by ISO helping them maintain their ISO to gain the coveted recognition. representatives was split into two certification. Key updates in the 2015 stages. The first stage involved the Dynamic Outsource Solutions version are an emphasis on top management and document Inc. (DOS1) is a Business Process risk/opportunity management, control. Once this stage had Outsourcing (BPO) company an improved application of been passed, they moved on to that provides valuable business services, and increased leadership operations control—this ensures solutions to its clients. It was requirements. that the QMS is being consistently conceived by Chairman Alberto D. applied all throughout the Lina in early 2003 and was fully on- - Ramon Domingo company. line on June of the same year,