Overview of Potential Service Providers - for Amazon Global Selling Sellers from South East Asia

Overview of potential Service Providers - for Amazon Global Selling Sellers from South East Asia

Aug 2018 Amazon Global Selling Amazon Asia Pacific Holdings, Singapore

Disclaimer: Service provider listings are provided solely as an informational resource. Amazon does not endorse any third-party providers or their services.

• Amazon Global Selling helps sellers start selling on Amazon marketplaces globally. • By introducing externally available service providers we hope to make existing and prospective sellers in South East Asia countries more informed about the third-party service provider options. • Please note that these third-party providers are not affiliated with Amazon. If you choose to retain one, you will be contracting directly with that provider, which will be providing its services to you at your discretion. Please choose the most appropriate providers (if any) for your business.

• Overview of externally available services • Amazon Solution Provider Network • Regional/Global Service Providers enabling Amazon.com Sellers from SEA & ANZ across: • Payment • Listings Support • Shipping • Integration • Compliance solutions

Get help managing your global business expansion from Amazon's third-party service.15 service categories to choose from. https://services.amazon.com/solution-providers/

Please be aware that Amazon is providing these listings solely as an informational resource. If you elect to retain a solution provider, you will be contracting directly with that provider, which will be providing services to you at your direction. Amazon does not endorse any solution provider or its services

Name of provider Qualifications

• Payoneer empowers millions of businesses in 200+ countries to reach new audiences by facilitating seamless, cross-border • Payoneer, Southeast Asia payments. Payoneer works with thousands of leading corporations including Amazon, Google, Airbnb, UpWork and Getty Images and is the world’s leading cross-border payments platform for ecommerce marketplace sellers. • Payoneer is registered as a Money Services Business (MSB) in the U.S., holds an e-money license in the EU, a Money Service Operator License in Hong Kong, and is a Funds Transfer Service Provider in Japan. Payoneer is PCI DSS Level 1 compliant.

Contact details Service offerings to Amazon Global Selling Sellers

• Global Receiving Accounts in USD, GBP, EUR, JPY, CNY, CAD and AUD – The most simple way to receive payments from • Contact name: Miguel Warren Amazon is to enter a local bank account number. Payoneer provides you with bank account details for all your key markets. • Title: Regional Head, South East Simply enter them as your deposit method, and Amazon will disburse your funds to your Payoneer account. Payments can then Asia be withdrawn to your local bank account in local currency at low cost. • Email address: [email protected] • Make a Payment – You can hold your USD, EUR and other currencies and use them to pay your international suppliers by • Website: www.payoneer.com transferring them from your Payoneer account to theirs for free. It’s fast, easy and saves you from needlessly exchanging currencies!

• Payoneer Prepaid Mastercard – After receiving your disbursement from Amazon, you also have the option to withdraw funds at ATMs or spend online and in-store, giving you fast and convenient access to the funds in your Payoneer account.

• Local Customer Success Team – Local Payoneer teams based in Southeast Asia supporting your expansion into new Amazon marketplaces, as well as 24/7 customer care.

Name of provider Qualifications

• Payoneer empowers millions of businesses in 200+ countries to reach new audiences by facilitating seamless, cross-border • Payoneer Vietnam payments. Payoneer works with thousands of leading corporations including Amazon, Google, Airbnb, UpWork and Getty Images and is the world’s leading cross-border payments platform for ecommerce marketplace sellers. • Payoneer is registered as a Money Services Business (MSB) in the U.S., holds an e-money license in the EU, a Money Service Operator License in Hong Kong, and is a Funds Transfer Service Provider in Japan. Payoneer is PCI DSS Level 1 compliant.

Contact details Service offerings to Amazon Global Selling Sellers

• Global Receiving Accounts in USD, GBP, EUR, JPY, CNY, CAD and AUD – The most simple way to receive payments from • Contact name: Linh Bui Amazon is to enter a local bank account number. Payoneer provides you with bank account details for all your key markets. Peresypkin Simply enter them as your deposit method, and Amazon will disburse your funds to your Payoneer account. Payments can then • Title: Head of Business be withdrawn to your local bank account in local currency at low cost. Development, Vietnam • Email address: • Make a Payment – You can hold your USD, EUR and other currencies and use them to pay your international suppliers by [email protected] transferring them from your Payoneer account to theirs for free. It’s fast, easy and saves you from needlessly exchanging • Website: www.payoneer.com currencies!

• Local Customer Success Team – Local Payoneer teams based in Southeast Asia supporting your expansion into new Amazon marketplaces, as well as 24/7 customer care.

Name of provider Qualifications

• Regulated and licensed by the Monetary Authority of Singapore (MAS). • WorldFirst, Singapore • Offices in Sydney, Singapore, Austin, London, Hong Kong and Amsterdam • 200,000+ customers globally, £12+bn transfers in 2017 • Winner of multiple industry awards

Contact details Service offerings to Amazon Global Selling Sellers • Contact name: Stanley Lee • Email address: [email protected]; Ecommerce.Singapore@worldf irst.com • Local currency receiving accounts & international money transfers highlights: • Website: • Better foreign exchange rates https://www.worldfirst.com/e • Access local currency receiving accounts in the UK, USA, Canada, Australia, Japan and Europe n-sg/ • Pay suppliers directly from your account • Phone: +65 6805 4387 • International receiving accounts • Supplier payments • No fees on currency exchange rates • Market-leading online transfer platform & receive service from your dedicated account manager • Forward contracts

Name of provider Qualifications

• 200,000+ customers globally, £12+bn transfers in 2017 • WorldFirst, Australia • Canstar award for outstanding value in international money transfers in 2016/17 & 2017/18 • Platinum sponsors of the Sydney Roosters • Offices in Sydney, Singapore, Austin, London, Hong Kong and Amsterdam

Contact details Service offerings to Amazon Global Selling Sellers

• Contact name: Joe Horn-Smith • Email address: [email protected]; [email protected] Local currency receiving accounts & international money transfers highlights: • Website: worldfirst.com.au • Highlights: • Phone: +61 2 8298 4997 • Better foreign exchange rates • Access local currency receiving accounts in the UK, USA, Canada, Japan and Europe • Pay suppliers directly from your account • International receiving accounts • Supplier payments • No fees on currency exchange rates • Market-leading online transfer platform & receive service from your dedicated account manager • Forward contracts

Name of provider Qualifications

OFX has helped clients transfer over $120billion around the world and is publicly listed on the ASX. With offices in San • OFX, Australia Francisco, Toronto, London, Hong Kong, Sydney, and Auckland they have truly global coverage.

Contact details Service offerings to Amazon Global Selling Sellers

OFX help you save on every overseas payment • Contact name: Edward Wiley • Email address: Receiving funds from international marketplaces e.g. Paying overseas suppliers e.g. factory in China: [email protected] Amazon: • Website: www.ofx.com/amazon-sellers  OFX can issue you a local bank account in your name  Faster transfers with 1 business day transfers on AUD to • Phone: +61 2 8667 9133 to collect your revenue in USD, CAD, GBP, EUR, HKD, USD (China) or AUD  24/7 dealing and customer service, so you can even  $0 to open an account with OFX and no monthly transfer on the weekend maintenance fees  Hedging solutions to mitigate currency volatility risk,  $0 OFX international transfer fees* such as Forward Exchange Contracts allowing you to buy  Bank-beating exchange rates, with margins capped at now, pay later. 1.5%, discounted by volume

*OFX charges no transaction fees. Minimum transfer A$250. Third party intermediary fees may still apply.

Name of provider Company highlights

Axis Network Technology • One of the leading eCommerce enablers in Malaysia (Previously known as Netbiz • Provide end-to-end eCommerce Solution (complete eCommerce journey) Internet Platform) • Equipped with established cross-border infrastructure (Listing support, Fulfilment, Logistics, Consultation, System) • Established eCommerce company since 2009 • Helped clients ship to more than 98 countries • Specialize and experience in more than 9 product categories (Automotive, Apparels, Toys & Games, Kitchenware, Contact details Household, Technology gadgets, Furniture, Food & Beverages, Supplements, Skin care and others)

• Contact name: William Huan • Email address: [email protected] Service offerings for Amazon Global Selling Sellers

• Website: www.axisnet.asia • Listing support • Phone: +60167877553 • Image provider/Product Photography • Product Warehousing in MY • FBA Prep services/Consultation • Express International Shipping • Brand Content • eCommerce Marketing • Brand Digitalization • eCommerce Management System

Name of provider Qualifications

• Part of Amazon Solution Provider Network Aramex, Singapore • 567 offices in 69 Countries, 18,000 employees • Strong regional presence in Southeast Asia

Contact details Service offerings to Amazon Global Selling Sellers

• Contact name: Andy Liang Products and services • Email address: • International Express: global solutions for moving time-sensitive documents and parcels door-to-door around the [email protected] world and within a variety of transit time options. • Website: www.aramex.com • Freight: global and cost-effective solution to land, sea and air freight needs through a worldwide network. • Phone: +65 65430300 • E-commerce: eCommerce is the key driver of Aramex’s growth, innovation and M&A strategy.

Provide Foreign Importer of Record Service (FIOR) Coverage across SEA: SG, MY, ID, TH, PH, VN, KH

Aramex is Now Available on Amazon Global Selling’s Solution Provider Network

Name of provider Qualifications

Australia Post / Startrack Widest network in Australia to support Amazon Sellers selling on Amazon

Contact details Service offerings to Amazon Global Selling Sellers

• Contact name: Jean Ng • Email address: [email protected] • Website: International shipping rates are: https://auspost.com.au/sendin • Based on dead weight, not volumetric g/send-overseas calculations • Phone: • Free of fuel levy charges, remote area surcharges or return to sender fees in the event of a non-deliverable address • Charged to the nearest gram, not rounded to 500g or 1kg increments.

Name of provider Qualifications One of the partnered carriers of Amazon World’s leading logistics company DHL Singapore 350,000 people in over 220 countries and territories

Contact details Service offerings to Amazon Global Selling Sellers • Contact name: Alexi Lim • Email address: • Products & Services alexi.lim@dhl.com; • Express: Time definite, Day definite [email protected] • eCommerce: DHL GlobalMail Packet, DHL GlobalMail Packet Plus, DHL Parcel International Direct, DHL • Website: GlobalMail Business http://www.dhl.com.sg/en/co • Global Forwarding: Air freight, Ocean freight ntact_center/contact_express. html • Shipping, Tracking, Fulfillment, Customs services and support • Phone: +65 97312553 • Save time on every shipment - Schedule automated pick-ups for fast and secure delivery. • Peace of mind with every piece - Protect your shipment with our risk insurance against loss, damage, natural disasters. • Secure from door to door - Your shipment, solely and securely handled by DHL.

DHL is Now Available on Amazon Global Selling’s Solution Provider Network

Name of provider Company highlights • One of the largest freight forwarding service providers in the Trans-Pacific Eastbound (Asia > U.S.) • American truck network, regardless of single shipment or fleet, provides the most kind of solution for your goods • C.H. Robinson • Chief customs broker of North America and Oceania • Global unified technology platform to support 24 hours online cargo tracking and tracing

Contact details Service offerings for Amazon Global Selling Sellers

• Contact name: eCommerce We have standard products for Amazon Global Selling Sellers to ship goods from their manufacturers to Amazon FCs. Asia • EZ2US: this a product for sellers to ship goods from Asia (including S.E.A) to Amazon FCs in United States, which will • Email address: benefit sellers in: [email protected]  Amazon FC Full Coverage of the United States: Export from Asia to the three largest ports of entry in the om United States, covering all the Amazon FCs in US. • Website: www.chrobinson.com  All by C.H. Robinson: All operation procedures are fulfilled by C.H. Robinson from the port of origin to • Phone: +65.6490 9281 Amazon FC, more reliable and better visibility.  All-In-One Pricing: All-In-One Pricing solution from port of origin to Amazon FC, making your cost accounting more easily.

C.H.Robinson is Now Available on Amazon Global Selling’s Solution Provider Network

Name of provider Company highlights

FedEx Express is one of the world's largest express transportation companies, providing fast and reliable delivery to • FedEx Express every U.S. address and to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, usually in one to two business days with the delivery time guaranteed.

Service offerings for Amazon Global Selling Sellers Contact details • Contact name: Hoa Tran/ Tung Reliable Service Pham • Email address: hoa.tran-thi-mai@fedex.com Time definite [email protected] • International Priority Service (IP): Best choice for urgent • Website: www.fedex.com/vn Money-back guarantee* shipments, typically 2 business days to thousands of U.S • Phone: destinations. Hoa Tran: 0901343416 - Tung Pham: 0906699894 Door-to-door delivery • International Economy Service (IE): Cost-effective option for less urgent shipments. This economic-day definite service Space definite typically delivers in 4 business days to the U.S.

Customs clearance*

* Subject to relevant terms and conditions

Name of provider Qualifications

. The Most International Company in the World - DHL Express is present in over 220 countries and 1,20,000 DHL Express VN destinations worldwide . Customer trust us for providing fast, reliable, secured International door to door delivery service

Contact details Service offerings for Amazon Global Selling Sellers Contact Point 1: • Name: Nguyen Thi Bich Loan . Time definite products to provide a secure and easy-to-track door-to-door delivery service to and from virtually every • Email: countries and territories with specified delivery date and time. [email protected] • Phone: +84 28 3948 0720 . On Demand Delivery (ODD) feature for customers to choose a flexible delivery method that fits their convenience such as schedule your delivery, alternate address and more. Contact Point 2: • Name: Nguyen Thi Hong Minh . IT integration with your website to help you prepare your shipping way bill at the earliest • Email: [email protected] . Duties and Taxes paid service to give customers of yours a seamless delivery experience without any hassle. • Phone:+84 28 3948 0757

Website: www.dhl.com.vn

DHL is Now Available on Amazon Global Selling’s Solution Provider Network

Name of provider Company highlights

Boxme provides cross-border fulfillment services for e-commerce. They provide solutions for e-commerce merchants so that they can optimize their logistics cost, save money and delivery time by up to 5 times, and help them fully focus on selling on multi-channels and on a global scale.

Contact details Service offerings for Amazon Global Selling Sellers

For Amazon sellers following FBA model, Boxme provides a comprehensive Pre-FBA solution, from product • Contact name: Alex Do – Sales sourcing, packing and labelling, to shipping to Amazon warehouse; all at the most optimized cost customized for Director your specific needs. Visit our website for more information. • Email address: [email protected] • Website: boxme.asia • Phone: 1900-636-068

Name of provider Company highlights 1. VTP general information: 2. VTP Performance: Viettel Post Joint Stock Corporation - A member of WCA (having logistics partners in 190 - Import & Export 1.000 batches of goods per month countries - wcaworld.com) - 8.000 international express orders per month - More than 200 agents & branches in foreign countries all - 10 million domestic orders per month over the world - Revenue in 2017: 5.000 billions VND - Close connect with 10 countries: Japan, Korea, China, Hong Kong, Taiwan, Macau, Singapore, Thailand, Malaysia, 3. VTP Achievement : Contact details Cambodia - Top 1 Highest Delta Development Index. - Co-operate with big airlines & international couriers - Top 10 Vietnam Value - Having 6 main hubs, 83 province hubs, 1.200 post offices & - Top 500 National Brand Enterprises Contact name: Mr. Son Thanh Dinh 5.000 convenient receiving points in Vietnam. Large storage - Labour Medal of the third and second degree Position: Deputy General Director system with the area of over 100,000m2 in the provinces: Email address: Hanoi, Da Nang, Ho Chi Minh, Dong Nai & Can Tho [email protected] Website: www.viettelpost.com.vn Phone: (+84)-989-142-144 Service offerings for Amazon Global Selling Sellers

1. Storage in warehouse inbound - outbound 2. Trucking and LOLO 3. International Freight Forwarding 4. International shipping service 5. Custom broker 6. Software to support sellers

Name of provider Company highlights

Global Sources helps e-commerce sellers find & meet verified manufacturers and suppliers in China and the rest of Asia. Global Sources We do this via our online supplier directory, and sourcing trade shows held twice a year in Hong Kong. We also organize Global Sources Summit, a 3-day conference for e-commerce sellers in Hong Kong.

Contact details Service offerings for Amazon Global Selling Sellers

• Contact name: Meghla 1. GlobalSources.com Bhardwaj Find quality products conveniently from thousands of verified suppliers and exhibitors at GlobalSources.com. Plus • Email address: discover new, trending and innovative products to sell on your Amazon store. [email protected] m, [email protected] 2. Global Sources Exhibitions • Website: See over 9,000 booths of the hottest products every April & October in Hong Kong. Small orders available, plus free www.globalsources.com sourcing seminars for Amazon sellers. • Phone: (65) 6547 2800 Learn more about our industry-leading shows: Consumer Electronics, Mobile Electronics , Gifts & Home , Fashion

3. Global Sources Summit Learn actionable strategies to source efficiently and sell profitably on Amazon. Voted “Best Amazon Conference” at Seller Awards 2017, and selected as a Forbes’ Top Business Conference, Global Sources Summit is a 3-day conference for online and Amazon sellers sourcing from Asia. Learn more

Name of provider Company highlights • Registrar Corp is a leading U.S. Food and Drug Administration (FDA) consulting firm that helps companies in the food and beverage, medical device, drug, tobacco, and cosmetic industries comply with FDA regulations. Since opening • Registrar Corp its headquarters in 2003, Registrar Corp has expanded to 20 worldwide offices, including an office in Vietnam. Employees include former U.S. FDA officials, scientists, and industry experts.

Contact details Service offerings for Amazon Global Selling Sellers

• Nguyễn Bá Thiên Thư (Ms.) • Block A, Floor 18, Indochina • FDA Registration and U.S. Agent Requirements Park Tower, 04 Nguyen Dinh • Labeling and Ingredient Reviews Chieu, Da Kao Ward, District 1, • Food Safety Modernization Act (FSMA) Compliance Assistance: HARPC Food Safety Plans, Food Defense Plans, FSVP Ho Chi Minh City, Vietnam Importer, etc. • [email protected] • HACCP Plan Development or Revie for Seafood and Juice Products • www.registrarcorp.com • Food Canning Establishment (FCE) Registration and Process Filings for Low-Acid Canned and Acidified Foods • +84 28 6299 8550 • Unique Device Identifier (UDI) Requirements for Medical Devices • Detention and Import Alert Assistance

Registrar Corp is Now Available on Amazon Global Selling’s Solution Provider Network