Network Setup

We need to get the basic information needed to access the camera. After you have decided which router to connect the camera to, use a computer connected to the same router as the camera.

(Windows) Go to the Start Menu and Search or Run “cmd”. If using Windows 8, press Windows + X and select “Command Prompt” Type in "ipconfig" and press enter. Write down the IP address, subnet mask, and default gateway.

Our router subnet is “1” which is found as the third set of digits in the IP Address. Make a note of the subnet number.

(Mac OS X) If using Mac OS X, go to System Preferences > Network > Advanced and note the IPv4 address, subnet mask, and router (gateway) address. Our router subnet is “1” which is found as the third set of digits in the IP Address. Windows (or its emulation) is required for some setup steps.

If you purchased multiple cameras from us, it is best to add only one IP camera to the network at a time. Other IP cameras that are not yet configured should be added one at a time. To set up your camera for use on the network, connect the camera's wired network port to a router. Connect power to the camera, usually a 12VDC power source (if the camera is POE, you may use power over instead.) Check the network light on the camera's network jack to verify connection. At least one light should be on. If both lights are off, reseat the network cable on both ends. The network cable should be well- seated. The camera takes about 1 minute to start up.

Use a computer on the same router as the camera. We need to find the local IP address of the camera, and change the subnet to a compatible subnet. Install the “IP Search” program from the software folder on the CD. Using the “Upgrade” program, click “IP Search”. The IP address (not used by other network devices) should be listed (if not listed then restart the Upgrade application and search again.) Highlight the device.

The subnet is the third set of digits in the IP address. This camera here was found on subnet 219. Based on the previous step, the router is using subnet “1”. We need to set the same subnet for communication. If the camera subnet is already matching your current router's subnet, then you don't need to change anything here. We are just showing an example where the subnet does not match. In this particular example, we need to change the camera's subnet “219” to the router's subnet (“1” here) in the third set of digits in the IP Address and Gateway.

(Optional) To find the camera's IP address using the router: Log into your router, and check for connected devices to find out the local IP address of the camera. If you do not know where to find the router's list of connected devices, please read the router's manual. You may not be able to find the camera if the camera is on a different subnet; you may use the Upgrade utility instead.

If you can't find the camera, try another router port. Try reseating the network cable on both ends or testing with another cable. Restart the “Upgrade” application. Check the network jack lights on both sides. Power cycle the camera, wait a minute, restart the Upgrade application, and try again.

Here we have corrected the camera's ip and gateway addresses to use the “1” subnet. The third set of digits were changed. If your router subnet is different than “1” then use that subnet number instead.

Avoiding possible IP address conflict Notice the last set of digits in the IP address. In this example it was 101. Every device on the router should have a unique numbers in last set of digits. If another device on this router has an IP address that ends with the same number as the camera (101 in this example), there would be a conflict, and you would have to choose another number. For the last set of digits in the IP Address, you can choose a number between 2 and 253 not being used. Your router may have additional restrictions. To see if an IP address is already being used, you can log into your router and check for connected devices. Here, we determined that address 11 is available, and we changed the last set of digits in the IP to “11”. (Using “10” for the last 3 digits is not recommended because this is frequently used as a factory default for cameras.)

If not using a DVR, the TCP port (media port) can be set to a number such as 7000 (if not being used by other local devices.) If using a DVR, leave on default.

Click “Modify” to save settings. The new IP address should be reflected in the left panel. Write down the IP Address. If saving settings fails, you will need to log directly into the camera (use the WebBrowse link with Explorer) to change settings.

In Internet Explorer, go to Tools > Internet Options > Security Highlight "Local Intranet" and click "Custom level" Set "Download unsigned ActiveX controls" to "Prompt" Click "OK" and "Yes" and "Apply" [Note: This setting can be changed back after you are able to successfully log into the camera one time.]

1) Go to Tools > Internet Options > Security 2) Highlight "Local Intranet" 3) Click "Sites" and “Advanced” Type in the IP camera's ip address into the top box. 3) Click “Add” The camera's address should now be in the “Websites” box. Check for typos. 4) Click “Close”, “OK”, and “OK”

This setting is necessary for local access to the camera. If you change the camera's local ip address assignment later on, you should update this setting to reflect the new ip and remove the old one from the list.

In the address bar, type in “http://” followed by the ip address of the camera. Here, we put “http://192.168.1.11” into the address bar.

You may be prompted to allow an ActiveX control to install. Also, you may be prompted by a User Access Control popup box to allow “web.cab” (under “Show details”) from the camera to install. If so, you may allow installation. [If IE gives you a message about blocking unsigned controls, make sure "Download unsigned ActiveX controls" is set to “Prompt” under Security > Local Intranet]

After the ActiveX installation, you should see a login button. If not, type in the local ip in the address bar again, and make sure nothing comes after the last ip digit. Log in with “admin” and blank password (or “admin” and “admin”).

Connect with either the “Main Stream” or “Extra Stream”. If there are any problems with “Main Stream”, then use the “Extra Stream”.

You should see , as well as menu selectors along the top. If you get no video, or cannot install the ActiveX control, try installing the IE Active X software from the CD and log in again. Log in to the local IP address and not any st subpages (see the 1 paragraph.) If there is a conflict with other ActiveX controls, you can go to “Manage add-ons > Show all add-ons” in IE.

Time Setting There should be a menu along the top. One of these should read “DeviceCfg” (some models may read “RemoteCfg”.) Go into DeviceCfg. The main menu icons are along the bottom. Go to System > General You can set the time here, as well as daylight savings time. The “Setting” button is used to set the start and end of daylight savings time. United States DST has recently started on the second Sunday in March at 2am, and has ended on the first Sunday in November at 2am.

Click “OK” when done.

Go to Alarm > Video Motion

Check “Enable”

“Channel” may be left on default value. To change the motion area (the entire video is selected by default), click Region > “Setting”. All areas are detected by default; click to deselect.

Adjust the sensitivity (now or later) so that it is sensitive enough to trigger when needed. After choosing a sensitivity, you can save settings in this menu, and the camera will show a motion log whenever motion is registered. “Interval” is the length of the time block during which only one motion event is registered. “Delay” is the length of recording time after a motion event is registered.

Here, we checked to record the current channel (1) when motion occurs. We checked to send an email and to record to ftp on motion. Account setup (System > NetService) is required for email and ftp. You can adjust other settings as needed. Click “OK” to save.

Scheduled recording Go to Record > Record

On this screen, you can set up to 4 scheduled periods per day.

“Regular” will record during the entire period, “Detect” will activate on motion detection, and “Alarm” will activate based on alarm events (such as a storage device issue; these are set under Alarm > Abnormal). You can have multiple types active at the same time.

Here, we set recording on motion detection only, 24 hours a day, 7 days a week. We set prerecording time for motion events to 5 seconds.

Record Mode Setting Record Mode “Timing” activates all schedules. Setting Record Mode “Stop” disables all schedules.

Click “OK” to save.

Recording in Internet Explorer To manually record in Internet Explorer, go to LocalCfg > System setting and specify a local directory.

Here, we chose to use our local c: drive for video recording, and selected AVI video as the output type.

Click “Apply”

You can toggle manual recording using the record button on the left panel of the main screen.

Recording to NVR or DVR Although you may use ftp, recording is generally done to a DVR or NVR. This camera should be show up as either an ONVIF or NETIP (preferred) device on the recorder. The camera supports ONVIF mode by default. Default ONVIF port is 8899.

Encoding You can change the encoding resolution and quality of the video. This determines the quality of the video stream being watched or recorded. Go to Settings > Encoding

Here, we set framerate to 30 fps, and quality to highest. You may choose to use a lower framerate to use less storage. We set resolution to 720p. If your DVR can support 960p, you can change the resolution to 960p.

For mobile we set D1 at 30fps and best quality.

Click “OK” to save.

Standalone vs DVR Usage If you choose to use the camera as a standalone (not using a DVR), you will need to do port forwarding for the camera, described in the next few steps.

If you are using a DVR with the camera, you can access the camera remotely through the DVR. The remaining steps can be skipped.

Standalone access

Log back into the camera. Go to DeviceCfg (RemoteCfg) > System > Networking

Set HTTP port to 7000 (or other unused port). If port 7000 is already being used by another device on the same external IP, choose another port, such as 7003. Make sure that all ports assigned to this camera are unique, and not being used by other IP cameras / DVR on the same network.

Set Media Port to 7001 (if not being used by other devices on the same external IP) or other unused port. Take note of port assignments.

Click “OK” and exit the menu. Go into RemoteCfg/DeviceCfg > Tools > Reboot. Wait for the camera to reboot.

Power cycle the camera. This is necessary for the new port number to take effect. The camera will take a minute to start up.

You will need to log back in to the camera using the new IP address and http port number. Here, we would use “http://192.168.1.11:7000” as the address in Internet Explorer.

Local Network Access Test We can test the camera's local internet access by typing in the local IP address and port number in Internet Explorer on a computer connected to the same router. Make sure to include “http://” at the beginning. Here, we typed in http://192.168.1.11:7000 A login screen should come up. Do not log in yet. Add the newly assigned IP to the local intranet sites (Internet Options > Local Intranet > Sites > Advanced > Add) Go to Internet Options > Security > Internet > Custom level and set “Prompt” for “Download unsigned ActiveX controls” Reload the URL, with nothing after the port number (here we reloaded http://192.168.1.11:7000).

If you can't access the camera, make sure the ip address matches the one assigned to the camera. You can check using the upgrade tool from step 1. Additional troubleshooting steps for local internet access are listed at the bottom.

On the router the camera is connected to, you may set port forwarding for the camera’s local IP address and port 7000 (HTTP port) and 7001 (media port) of the camera. Port forwarding will allow for outside internet access to the camera.

For your specific router, please check the router manual or go to http://www.portforward.com (select router and refer to the default guide) for Reference.

Port forward on the local IP address of the camera,port 7000-7001, and both UDP and TCP protocols. Make individual entries per port if necessary. Enable these new entries, and save.

On our Linksys router, we went to Applications->Port Range Forward. We port forwarded ports 7000 to 7001 on both protocols to the local IP, and checked 'Enable'. We clicked "save settings".

If the current router is connected to another upstream router or modem/router, you may port forward on the upstream router to the current router on port 7000/7001, the local IP address of the current router (log into this router to find its WAN address) and UDP/TCP protocols.

Remote Access We now need the external IP address. Using a computer on the same router as the camera, check http://ip-lookup.net for the “WAN” IP address.

Using a web browser, type into the address bar “http://” and the external IP address of the camera followed by “:7000” (see image on left). If you have a hostname for the camera, you can append “:7000” to the hostname (ie testdvr.no-ip.com:7000) Here, 362.223.13.45 is our external IP.

This screen should come up. You may log in with “admin” and no password.

If the page loads but you do not get the login button, you may need to add the external address to the local intranet zone, as done previously for the local ip address. Also see the troubleshooting steps at the bottom.

If you wish to use a hostname to access the camera (useful if your external ip changes occasionally), you can set a dynamic DNS login in the camera menu System > NetService > DDNS and enter a provider and login (third-party signup required.)

Mobile Access After setting up internet access using a computer, you can install the mobile app.

For Android, use vMEyeSuper from the play store. For iPhone, use vMEyeSuper from the app store. For iPad, use vMEyeSuper. For Macbook, use vMEyeSuper.

Setup Our example here is using the Android app (other versions will be similar.) Go to “Device List” (if using the cloud app, go to device mode.) Click the “+” button to add a new connection. Enter the IP (external IP, if used remotely) address or hostname of the camera. For “Port” or “TCP Port” enter port 7001 (or whatever is assigned the media port.) Type in the login information. Default is “admin” and no password. Select the number of channels. Click “OK”

Expand the dropdown. Click on a channel. Here, we click on channel 1.

It should say “Connecting” and show the video. It may take a few seconds. If it says “Successful Connection” without showing video, make sure the port number, ip, and login settings are correct, and restart the camera.

After successful connection, you can verify that “Auto play” is selected under “Option”. This will automate the display of channels in the Live Preview mode.

On Android, you may use the back button to exit the app and save settings. The only way to save settings is to use the app to exit.

If you were not able to connect, make sure your mobile device is currently on wi-fi or data. Make sure you typed in the correct port. If you are at a remote location make sure the ip address is current external ip address of the camera. Try restarting the app.

If the video lags on an IP camera during high motion, you can decrease the framerate for the “Extra” stream in the System > Encode settings of the camera.

Troubleshooting Tips

1. Can't log into the camera using a PC from a remote location Check the address bar to verify you are using the correct IP address and port number (the assigned web port, 7000 for this tutorial). Check every single digit because typos can be common. The address should start with “http://”. Try another web browser. Make sure that any software firewall or hardware firewall is not blocking port 7000. Check for any port restrictions imposed by the router on both the camera side and the remote computer side. Check all relevant settings including port filtering and application exception lists. Double check that the port and local IP addresses of the camera are assigned for forwarding on the router, and the entries are correct. If you were previously able to access the camera from the outside, make sure that the external IP address specified in the address bar is still valid (the router's external IP address may change from time to time.) Double check the settings on the camera. Make sure the camera can be accessed locally (see below). If you can access camera locally but not remotely, there is a problem with port forwarding or the external IP has changed. Review the router manual. If the router is attached to another router upstream, you will need to do port forwarding from the upstream router to the current router on port 7000 & 7001. If using dynamic DNS, check your account status and also try to ping the hostname. Test using the current external IP instead of the hostname.

2. No local network access to the camera If using Wi-Fi try placing the camera close to the router for testing. If using Powerline adapters, try testing with a direct connection to the router. Check the address bar to verify you are using the correct IP address and port number. Check every single digit because typos can be common. The address should start with “http://”. Make sure the computer is on the same router as the camera. You can use the “ping” command from the command line (ie “ping 192.168.1.112”) when on the same local router as the camera to see if the camera is accessible at all. Ping the local IP address that was assigned to the camera. You should see response times from the camera (no timeouts). If you get response times, you can log in locally using a web browser. If you get a timeout, reconnect the camera’s network cable on both ends and try again. Check the network jack lights on the camera. There should be at least one on. Check the network jack lights on the router. Test with another networking cable. You may also power cycle the camera (and allow a minute for startup). Try connecting to another physical port on the router. Make sure the camera is using a unique local IP address. Check the validity of the IP address assigned on the camera. Some routers have a numeric restriction on the range of local addresses (you may need to reassign a static address to the camera.) Make sure you log in with the correct local IP address and port. Check for typos. Go in the camera's network menu and verify the assigned address numbers. Check the firewall settings. Use another web browser. Access the camera from another computer on the same router. Test the camera with another router.

3. IE ActiveX control crashes with NOD32 installed In order to allow the ActiveX software to work, you will need to go to the Advanced Setup for NOD32. Expand “Web and E-mail” and click on “Protocol Filtering”. In “Protocol Filtering”, click on “Excluded Applications” and then make sure a check is on Internet Explorer and the camera software.

4. IR light reflects off of windows The IR lights are automatic and will reflect on most windows.

5. Mobile app locks up Exit the app and restart the app. If the app cannot find the camera, you need to power cycle the camera

6. Mobile app can't find the camera Restart the camera and allow time for the camera to start up. Exit the app and start it again. Verify the correct app is installed. Make sure the correct password is entered. Verify every character in the ip address (or hostname) and port. Make sure the camera is connected to the internet. Make sure your phone can access the internet. You may need to restart the phone.

7. Android app loses settings. Remember to exit the app using the hardware “back” button. If autoplay does not play all channels, go to tools and select “Auto play” again.

8. Mobile access from the outside doesn't work anymore Make sure the external IP address of the camera has not changed. You may need to update your ip address settings in the mobile app for the new external IP. Test local internet access locally (and see troubleshooting case 2.) If local IP access works, test with a PC (or another mobile device) at a remote location (and see troubleshooting case 1.) Exit the mobile app and start it again. If using a hostname for the camera, check your dynamic DNS account. Ping the hostname to see if you can get a response.

How to use the CMS CMS usage As an alternative to IE, you may use the CMS software that is on the CD. Here are the steps for using the CMS: 1) Install the CMS software from the CD. 2) Start up the software, and login with the default login ("Super" and blank.) You may check auto-login. 3) In the CMS, go to “System” -> "Device Manager". If you see preexisting devices and zones that you don't recognize, you may remove them. 4) Go to "Add Area" and add a zone. 5) Highlight the zone, then click "Add Device" a) Click "IP Search" b) Highlight the device corresponding to the DVR. c) Enter the username and password. Click "OK" and "OK" 6) Highlight a quadrant. 7) On the left, double-click on the new zone, wait for connection, and then double-click an active channel to display.